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The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

JOB DESCRIPTIONThe duties and responsibilities of the role will include: - Provide strategic and operational leadership to Safeguarding West services - Lead, manage, and support senior managers and team leaders - Oversee and ensure effective operation of two Contact Centres - Drive service improvem

A leading technology firm in Greater London is seeking a Head of Customer Growth to drive revenue from existing clients. This senior role focuses on strengthening relationships, upselling services, and managing a team. The position includes responsibilities in revenue generation, strategic upselling

As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics - Financial Services.

With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. You will set the direction for how customers experience PayPlan at every touchpoint – across digital journe

Head of Quality & Service Excellence. A high degree of professional accountability and a focus on “sustained excellence” and client trust. Service Delivery, Operations, Technology) to integrate quality excellence principles into all service design, delivery, and process optimization activities.

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. This leadership role is based in London and offers an attractive benefits package aimed at supporting employee well-being and growth. The successful candidate will

As Head of Delivery for the Times Customer team, you will lead the delivery function and enable cross-functional software development teams to produce high-quality digital solutions. You will report to the Director of Technology (Customer) and manage a team of direct reports. You will be part of the

Our client is looking for an experienced interim Head of Service or Service Manager to provide leadership to the Learning Disability team at a Midlands based Local Authority. Head of Service Adult Social Care. Supporting a wider remit beyond Learning Disability, offering leadership across the servic

The Head of Service Continuity is accountable for ensuring that the availability and performance of all M&S services are maintained at sufficient levels in case of a disaster. The Head of Service Continuity is a senior role within the D&T Service Management organisation, ensuring that there is an En

A luxury jewelry retailer in the United Kingdom is searching for a Head of Customer Service and Client Care. Ideal candidates will have extensive experience in luxury brands, a strong grasp on customer service technology, and the ability to foster a culture of empathy and excellence in service. The

A major firefighting organization in Greater London is seeking a Head of HR Operations and Systems. This full-time position offers a competitive salary and various employee benefits including hybrid working and access to a gym.

Reporting directly to the CDIO, you will serve as the Head of Profession for all Development and Infrastructure Engineering disciplines, overseeing the capability, competency, and capacity of the engineering and operations profession. Head of Profession & Capability Management. Be accountable for th

As a member of the GRU, the Head of Service is encouraged to plan, conduct, and publish applied research that improves service delivery, either directly or by supervising MSc or BSc (Year in Industry) projects. The Head of Service is the first point of contact for both external and internal users of

Customer Executive Sponsorship: act as the final point of escalation and strategic partner for the largest EMEA customers, navigating complex negotiations and C-level relationships. Build for Scale: identify friction in the customer journey and build the operational infrastructure to remove it, addr

Job Title : Deputy Head of Service. Liquid Personnel is seeking a dynamic and experienced leader to join it client’s Adult Social Care leadership team as Deputy Head of Service and Principal Therapy Lead based in Hackney. This is a pivotal role, responsible for driving operational excellence, cham

Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on

Strong track record of multi‑agency partnership working, including in political or strategic arenas, with experience of commissioning and collaborative service delivery. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the po

A forward-thinking organization in Bradford is seeking a Head of IT Operations & Service Delivery.

A leading media and entertainment company is seeking a Head of Learning for the Customer Service Group. This role involves setting a Learning & Development strategy that enhances customer service delivery among advisors and managers. The ideal candidate will have a strong operational background in c

This strategic role involves leading a team of ~18 across Customer Success, Renewals, and People Science, with full autonomy to refine operations for maximum impact. The ideal candidate will have extensive B2B SaaS experience at a senior level and the ability to navigate the cultural nuances of the

You will have levers to do that, from engagement with senior Civil Service networks (such as the Chief Operating Officers network or Heads of Professions), through to practical demonstration of reform (by successfully delivering the 'One Big Thing' programme). This part of the role includes budget m

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Proven leadership of large‑scale operational functions, ideally including regulated environments such as financial services, pensions, or AML. Customer Ser

A public service organisation in the UK seeks a Head of SPS College to lead staff development in a complex environment.

The Head of Community and Customer Marketing will lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a cr

A professional regulatory body is seeking an Interim Head of Service Optimisation to lead a new function aimed at enhancing operational efficiency and performance across regulatory services. The ideal candidate has senior-level experience in service optimisation, strong stakeholder management skills

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As the principal prosecuting authority across England and Wales, the nature and diversity of cases we advise on and prosecute means our work is often emotionally challenging and complex. You work

The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

The work genuinely changes lives, and customer experience sits at the heart of everything they do. Creating a calm, empathetic, customer-first culture, even at scale. Owning hiring, onboarding, training and ongoing development of the team.

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers.

A leading financial institution in the United Kingdom is seeking a Product Manager to drive customer-centric journeys. Ideal candidates will have experience in building iterative roadmaps, strong communication skills, and a deep understanding of market trends. The company values personal development

Through Annual Planning and within the financial year when unplanned projects need to be prioritized against planned projects; describe project outcomes tangibly / in enough detail to justify the cost of delivery / cost of ownership after project go live and scrutiny by the Technology AE and MUSHD /

A leading video communications platform is seeking a Customer Success Manager to build and lead a team focused on driving annual recurring revenue through enterprise clients. The ideal candidate will have experience in a B2B SaaS startup, fluency in German, and strong skills in team management and c

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

Head of Service OperationsHead of Service OperationsAbout the RoleWe are looking for a highly experienced Head of Service Operations to lead and develop our Industrial Door Service Operations function. Service Growth & Commercial Performance* Deliver the Service Operations business plan to a

The Head of Service Operations will provide strategic leadership and operational oversight for Northern Powergrid’s service delivery functions, including IT, OT and Telecoms, ensuring exceptional customer experience, compliance, and resilience across all operational services. An exciting opportuni

A leading international access solutions provider is looking for an experienced Head of Service Sales in South Yorkshire. In this senior role, you'll shape service sales strategy, enhance customer relationships, and ensure the portfolio meets evolving needs. Responsibilities include driving service

An energy company in the North East is seeking a Head of Service Operations to lead their Digital & Innovation team. The role involves providing strategic leadership for service delivery functions, ensuring compliance and exceptional customer experience. Candidates should have a track record in serv

We are seeking an experienced and dynamic Interim Head of Service - Street Scene & Leisure to provide strategic leadership and operational management across Waste Management and Clean & Green services. Work collaboratively with colleagues across Environment, Highways, Counter Fraud and other service

You will champion the reimagining of customer services in ways that promote visible, meaningful improvements and collaborate with senior leaders across Housing, Property Services, Investment and IT to embed the voice of residents in decision-making. Would you like the opportunity to lead a complex a

Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and

A specialized children's therapy provision in the UK is seeking a Head of Service to manage operations two days a week.

As the Head of Customer Relations, you will lead BAM FM’s customer growth and engagement strategy, strengthening our market presence and driving sustainable expansion across public and private sectors. BAM UK & IRELAND is recruiting a Head of Customer Relations to join the Facilities Management te

You and your team will be the face of ARO for our largest and most strategic clients—owning the delivery of contracted services and ensuring outstanding customer satisfaction across every touchpoint. We are looking for an experienced Head of Service Delivery, sitting on the. Support sales with ser

This position offers the opportunity to lead a legal services department and contribute to patient care. The ideal candidate will have a relevant law degree and at least 3 years of experience in health law or litigation.

Head of Existing Customer Analytics - Financial Services. As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base.