Head of customer service jobs in Purley - Page 2Create job alerts

You will: Provide strategic leadership across rent, service charges, and income collection Oversee policy development, compliance, and regulatory alignment Lead on income maximisation and arrears reduction strategies Drive continuous improvement, system enhancements, and service transformation Mana

Understanding CQC processes and requirements essential Office-based 2 or 3 times a week - full-time in the event of a CQC inspection Must be immediately available Practice Development Needs, Principal Social Work and Transformation Team and Performance Team Will be supervising a small team of up to

Umbrella) - (£28 PAYE exclusive) Initial 3-month contract 36 hours per week | 5 days on site We are seeking an experienced and inspirational Head of Curriculum & Quality (SEND) to lead and manage a high-performing team of teachers and support staff within a well-established SEND provision. I

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Head of Service Operations (Service & Repairs). Head of Service Operations (London & Southeast). P&L ownership, driving service & repair excellence across a large and complex service portfolio.

Additional family cover can be arranged at a cost Employee Assistance Program What You’ll Do Prospect and develop new potential client relationships to gain new business Analyse customer needs and present UPS solutions/services. Job Description: Job Summary Your role is to develop and

This role involves leading the development and operational provision of repairs services, ensuring high standards of customer care and safety. YHG is seeking an experienced Head of Repairs and Maintenance for a fixed term of at least 18 months. YHG offers a salary of £75,000 - £85,000, 29 days ann

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED is looking for a Customer Service Assistant in Cess, United Kingdom. The ideal candidate will provide excellent customer service, support store operations, and help engage with the community. Competitive pay is offered along with a range of employee benef

A leading software company is seeking a Head of Customer Operations for the UK & Ireland. The candidate should have 5+ years of experience in customer operations and be comfortable with cross-functional collaboration. This senior role involves defining and executing strategies, leading customer supp

Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. What the Head of Customer Success will be doing. You will be an experienced leader within Custom

Head of Customer Operations – UKI. Define, lead, and execute the regional strategy for technical customer operations across the UK & Ireland, ensuring alignment with global customer operations vision, playbooks, and KPIs. Partner closely with Customer Success, Product, Engineering, and other regio

Define and embed the Customer Success vision, creating a culture of value and advocacy. By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. From

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Head of Customer En

An educational institution in Greater London is seeking a Deputy Head of Service for their SEND Advisory Team. The role offers professional development opportunities and the chance to make a significant impact every day. As a pivotal member, you will lead high-quality service delivery while managing

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. Optiml is revolutionizing real estate with our Real Estate Decision Intelligence (REDI) software—a new class of decis

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

Reporting to the Chief Customer Officer, you will lead the strategic development and delivery of a modern, high-performing income management service across all tenures. Deep understanding of rents, service charges, welfare benefits, and regulatory frameworks within social housing. Membership of a re

East of England Cooperative is seeking a Customer Service Assistant (CSA) to join their team in Greater London. The successful applicant will be responsible for delivering high standards of customer service and engagement within the local community.

Improving customer service performance through clear standards, feedback and service metrics. This is an opportunity to shape how customer operations works in a modern energy business and play a central role in building a function that is efficient, resilient and customer-focused. Experience leading

Come and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated t

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. At Har

A local authority in the UK seeks a Head of Service / Registered Manager to lead Clare Lodge Secure Children's Home. Full benefits include generous leave and professional development opportunities.

Strong track record of leadership within children’s services and a senior level experience of successfully implementing large‑scale projects, experience of developing or implementing large‑scale service improvement or transformation programmes. Translate reform objectives into operational real

As Head of Finance (Service Charge), you will provide strategic leadership and operational oversight of our service charge finance function. Are you an experienced service charge finance leader ready to shape strategy at scale? This is a pivotal opportunity to lead and modernise a high-profile servi

A technology services provider in the United Kingdom seeks a Head of Customer Success to enhance client relationships and drive retention across its customer base. The role involves mentoring a team of Customer Success Managers and developing efficient processes to ensure customer satisfaction. The

Contribute to the development of the GCS profession, share best practice, mentor junior external affairs professionals across government, and represent DWP in GCS networks. Lead, inspire and develop a team of specialists, fostering a culture of integration, resilience, and professional excellence. E

Reporting to the Managing Director, as Head of Customer Care you will be the Customer Champion for your Division and be responsible for the effective delivery of a consistent and positive customer journey, with particular focus on post‑occupational service. Ensure the Customer Care team fully impl

A leading operational services company is seeking an experienced Head of Service Delivery to oversee operational teams and ensure efficient project delivery across the UK. The ideal candidate will have a robust background in utilities, particularly in gas or water services, and a proven track record

A leading educational organization in London seeks a Head of Erasmus+ Customer Experience, Appeals & Complaints to enhance customer experiences and ensure compliance. This role leads teams, oversees appeals and complaints, monitors service quality, and collaborates with stakeholders. The position of

My global FinTech client, based in London, is looking for a permanent Head of Customer Success / Head of Client Support. We are looking for a Head of Customer Success to lead and grow a team of Client and Business Support Analysts, overseeing client engagement, onboarding, and ongoing support for tr

The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning pro

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. This role is based out of our Restaurant Support Centre in Central London, a minimum of 2 days per week in the RSC is required. Work with Media & Affiliate agencies to define and execute the digital media strateg

Head of Service – Learning Disabilities, Autism and Preparation for Adulthood at York Council. Ensure effective delivery of adult social care services across York, aligned with the Adult Social Care Vision and a strengths, place and relationship focused approach. Deputise for the Assistant Directo

The Government Recruitment Service is seeking a strategic leader to transform digital communications and enhance external partnerships.

A leading beauty retailer based in Greater London is seeking a Head of Education & Service to oversee product training and service education. This role involves strategic leadership in training delivery, development of the Learning Management System, and collaboration across teams.

Head of Customer Operations – UKI. This role offers significant influence across regional execution and global direction, with accountability for performance, people leadership, and customer outcomes. Define, lead, and execute the regional strategy for technical customer operations across the UK &

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with sof

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

The role involves developing aftersales strategies, managing a team, and ensuring customer satisfaction while overseeing service delivery. Candidates should have over 5 years of experience in aftersales management, strong leadership skills, and a customer-focused mindset. This position offers a sala

A local government authority in the East Midlands seeks a skilled Service Manager to lead its Passenger Transport Service. Ideal candidates will have significant leadership experience within public services, demonstrating strong people management and financial skills. The position offers competitive

Lead and develop a global Service Management team of Incident & Problem, Change and Service Transition Managers. Global Director of Infrastructure & Service Operations. Build strong relationships with peers (Service Delivery, Infrastructure, Cyber) and treat the offshore partner as an integrated str

Head of Product role at Government Digital Service (GDS). The Government Digital Service (GDS) is the digital centre of government. We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people across the UK, with hubs in Manchester, London and Bristo

The Head of Education & Service is responsible for the strategic delivery of high‑impact product and service ‘Connected By Beauty’ education that enables our store teams to confidently understand, represent, and champion each and every product and brand that we sell whilst offering a ‘feelin