Head of customer service jobs in Worcester - Page 3Create job alerts

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

Proven senior leadership experience at Head of Service level or above. Head of Service Street Scene and Leisure. Oversee procurement and performance of external contractors, addressing non-compliance and service issues.

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. With this in mind, we have designed an interview process which w

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. Must hold ITIL V3 / V4 Accreditations and be Customer Cent

A high-growth HR tech company in the United Kingdom is looking for a Head of Customer Engineering to establish the Technical Success function. The ideal candidate will have experience in customer-facing technical roles, strong technical fluency in APIs, and capability in leading cross-functional tea

This position offers the opportunity to lead a legal services department and contribute to patient care. The ideal candidate will have a relevant law degree and at least 3 years of experience in health law or litigation.

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. Head of Customer Service - 3 month Fixed Term Contract.

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

Ideal candidates will have over 6 years' experience in customer success or account management, with a strong grasp of financial markets and a proven track record of driving growth in enterprise accounts. A leading fintech company in London is seeking a Customer Success Director to scale its global C

We are at the forefront of customer excellence! We're seeking a dynamic. Expertise in implementing and optimizing customer service processes and technologies. Drive strategic customer care excellence initiatives to elevate customer satisfaction and achieve business objectives.

Head of Customer Operations – UKI. A senior customer operations leader with 5+ years’ experience leading Customer Support and/or Operations teams in a SaaS or technology-driven environment. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seaml

A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. The role involves owning the customer lifecycle, building structured processes, and leading a high-performing team. Ideal candidates will have experience in

We are seeking a dynamic Head of Customer Success to lead and shape the Customer Success function across one of our high profile clients, Growth portfolio. This is a strategic leadership role, responsible for ensuring customers achieve their desired outcomes through seamless onboarding, engagement,

This role requires a strategic thinker with a proven track record in software sales and people leadership. Responsibilities include developing a sales strategy, managing customer relationships, and driving revenue growth. The ideal candidate will possess strong emotional intelligence and a commitmen

A government legal agency in Greater Lincolnshire is seeking a Head of Area Operations to lead strategic delivery across a geographical area. The position offers flexible working hours, a competitive salary, and a civil service pension with substantial employer contributions.

A prominent restaurant chain is seeking a Head of Customer Value located in Greater London. The ideal candidate will have 8-10 years of experience in customer value management and a strong analytical mindset. This role focuses on shaping loyalty and CRM strategies, leading a team to enhance customer

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

A leading automotive group in the East Midlands seeks a Head of Business to drive exceptional customer experiences and achieve financial targets. The company offers generous benefits, including 33 days of annual leave and ongoing training opportunities. Candidates should have proven experience in a

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

A prominent investment platform company in Greater London is seeking a Head of Customer Acquisition to lead acquisition strategy across D2C brands. This role offers a starting salary of over £100k and extensive benefits, including hybrid working opportunities. You will define and evolve customer ac

Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Coordinate SAP resources across Customer Success Managers, Services, Sales, Product and Global Customer Success Centres. The role is accountable for delivering customer outcomes, adoption, experience

A public sector rail organization is seeking a Head Of IT Service Management in London. The position offers a salary of up to £89,600 with benefits including 25 days of annual leave and a DC pension scheme. This role involves leading the IT service function and ensuring high-quality IT services tha

Interim Head of Service Optimisation. You'll shape the future of service delivery, improve operational performance across critical functions, and embed a culture of continuous improvement with real visibility at senior level. Lead the optimisation and continuous improvement of end-to-end regulatory

A leading care provider in the United Kingdom is seeking a Head of Service to oversee kitchen operations and deliver nutritious meals for residents. The position offers various benefits including a company pension scheme, training opportunities, and a supportive work environment.

A local government authority in West Yorkshire is looking for a Head Of Service (Bereavement) to lead customer service and operational teams related to burials and cremations. Benefits include a competitive salary, flexible working arrangements, and professional development opportunities. This posit

In return you will enjoy access to a huge variety of benefits and services to support your physical and psychological well‑being and throughout your career as Head of Service we will invest in you and you will enjoy additional support and benefits including:. As Head of Service that will mean help

Head of Customer Success (Operations & Enablement). Experience with service-day / consulting / professional services models. We enable teams to build powerful mobile and web apps without traditional development effort — combining the speed of no-code with the flexibility of enterprise-grade config

A prominent children's charity in the UK is seeking a Head of Service Operations to lead the Customer Enablement function. You will be responsible for overseeing service delivery and ensuring that technology services are accessible and effective for colleagues. The ideal candidate will have a strong

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As the principal prosecuting authority across England and Wales, the nature and diversity of cases we advise on and prosecute means our work is often emotionally challenging and complex. As a head

A leading provider of water treatment solutions in the UK is seeking a Head of Aftermarket to lead the development and execution of the Aftermarket Strategy. This pivotal role requires extensive experience in customer service and support, exceptional leadership abilities, and a strong understanding

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE Manage

A security systems integrator is seeking a Head of Operations in the UK. Ideal candidates will have over 7 years of experience in IP Technology and strong leadership skills. The position requires a willingness to travel and attend out-of-hours call-outs.

Liquid Personnel are currently recruiting for a Head of Service to lead the Children and Young People with Disabilities (CYPD) service in Barking & Dagenham. As Head of Service, you will lead a multi-disciplinary service including Early Help and Social Care teams, a CYPD Family Hub, Short Breaks, Po

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. This hybrid role includes equity participation, Bupa Health Insurance, a £1,500 training

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - using customer insight, strong creative vision and analytical rigour to deliver innovation which has a measurable impact on customer love and revenue growth. Accou

A public service organisation in the UK seeks a Head of SPS College to lead staff development in a complex environment.

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers.

You will champion the reimagining of customer services in ways that promote visible, meaningful improvements and collaborate with senior leaders across Housing, Property Services, Investment and IT to embed the voice of residents in decision-making. Would you like the opportunity to lead a complex a

The Head of Service Continuity is a senior role within the D&T Service Management organisation, ensuring that there is an Enterprise approach to all Service Continuity activities that underpin the needs of the M&S Business. The Head of Service Continuity is accountable for ensuring that the availabi

A leading recruitment agency is seeking an Interim Head of Service Optimisation to enhance regulatory services in a hybrid role based in London. This fixed-term contract offers a competitive salary range of £80,000 - £85,000 per annum, along with extensive opportunities for professional growth and

Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on

The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. You will design and execute a future-proof operating model that delivers exceptional customer value, supports rapid growth, and ensures operational excellenc

A leading technology firm in London is seeking a Head of Customer Success to revolutionize customer engagement as they scale. In this senior role, you will own critical customer outcomes, design a scalable success model, and define customer health metrics. Ideal candidates possess B2B SaaS experienc

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. Lead and scale the entire Customer Success function, transforming it into a gro

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). St