Head of customer success jobs in NorthwoodCreate job alerts

Hybrid role working a minimum of 2 days a week from our offices in Croxley Park, WatfordAbout the RoleAt H. Samuel, we're proud to be part of life's biggest moments. From engagements and anniversaries to personal milestones and meaningful gifts, our customers trust us to help them celebrate what matters most. As part of our ambitious growth plans, we continue to invest heavily in our digital capabilities, enhancing our platforms, elevating the customer experience, and expanding our eCommerce team. This is an exciting opportunity to join us as we build a best-in-class digital function that will drive the next phase of our growth.As Digital Trading Manager, you'll play a pivotal role in shaping how customers experience our brand online. Reporting to the Head of Ecommerce Trading, you'll own the commercial performance of the H. Samuel website, driving growth in revenue, conversion and customer engagement through a customer-first, data-led trading strategy.This is an opportunity to lead the trading direction of one of the UK's best-known jewellery brands, combining commercial leadership, strategic thinking and operational excellence. You'll work across Ecommerce, Marketing, Merchandising, Analytics, Finance and Technology to deliver exceptional customer experiences and achieve ambitious growth targets. You'll have the autonomy to shape strategy, influence key decisions and play a significant role in accelerating H. Samuel's digital growth journey, while helping millions of customers celebrate life's most meaningful moments.Key responsibilities include Owning the commercial performance of the H. Samuel website, delivering against revenue, conversion and profitability targets.Defining and delivering the digital trading strategy, ensuring it supports both immediate commercial objectives and long-term business growth.Leading the trading calendar, bringing key campaigns, promotional events and seasonal moments to life online.Using data, insight and customer behaviour to identify opportunities, optimise performance and improve decision-making.Championing continuous improvement of the customer journey through testing, personalisation and conversion optimisation.Leading onsite merchandising, navigation, search and product presentation to maximise customer engagement and sales performance.Building strong partnerships across Marketing, Merchandising, Technology, Finance and Customer Experience teams to deliver aligned commercial outcomes.Providing insight, recommendations and performance updates to senior stakeholders, helping shape future trading priorities and investment decisions.Leading, coaching and developing a high-performing Digital Trading team.What success looks like in this role Delivering sustainable growth in revenue and profitability.Improving conversion, customer engagement and overall trading performance.Creating seamless and compelling customer journeys that inspire customers to shop with confidence.Building strong cross-functional relationships and influencing key business decisions.Developing a highly engaged and capable trading team.About YouThe successful candidate will be a commercially-minded ecommerce leader with a proven track record of driving online growth in a fast-paced retail environment. You combine strategic thinking with a hands-on approach and are passionate about using data, insight and customer understanding to deliver results.Skills and experience you will bring include: Significant experience in ecommerce trading, digital commerce or online retail leadership.A strong track record of delivering revenue growth and commercial performance through digital channels.Excellent commercial acumen and analytical capabilityExperience using tools such as Adobe Analytics, Contentsquare and advanced Excel to drive decisions and performance.Expertise in customer journey optimisation, testing and conversion improvement.Strong stakeholder management skills and the ability to influence at all levels.Experience leading and developing high-performing teams.We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: Competitive salaryGenerous discount of up to 30% off our fabulous products from day one.An annual enhanced discount to celebrate the day you joined our team.Retirement Savings plans which offer flexibility in the way you save for the future.Immediate Life Assurance from day one.A minimum of 22 days holiday per year which increases after a years' service.Recognised qualifications, study support and structured career progression.Health and Wellbeing Scheme.Financial Wellbeing scheme.Give As You Earn scheme - An easy way to support causes close to your heart.Real Rewards - exclusive discounts on groceries, travel and leisure.Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take youSignet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.TPBN1_UKTJ

As Head of Sales UK (all genders), you will lead NFON's commercial growth in one of our key international markets. You will shape and execute the UK sales strategy, empower a high-performing team, and drive sustainable revenue growth through strong customer and partner relationships. In this role, you combine strategic thinking with hands-on leadership, create alignment around shared business goals, and guide teams successfully through change and transformation. Reporting to the Head of International Sales, you will work closely with international stakeholders across Sales, Marketing, Product, and Customer Success to create measurable business impact and strengthen NFON's position as a future-oriented provider of intelligent business communication solutions. • Lead, coach, and develop the UK Sales team to achieve ambitious growth targets and commercial KPIs, • Take over directorial responsibilities for governance, compliance, strategic reporting and financial oversight, as well as advising group management, • Define and execute the UK sales strategy in alignment with NFON's international growth objectives, • Drive accountability, ownership, and performance excellence across the sales organization, • Lead teams through change by creating clarity, focus, and alignment around business priorities and strategic goals, • Drive pipeline generation, opportunity conversion, and forecast accuracy across the UK market, • Build strong relationships with customers, partners, and key stakeholders to expand business opportunities and long-term value, • Collaborate cross-functionally with Marketing, Product, Presales, and Customer Success to ensure a strong and consistent go-to-market approach, • Ensure transparency and operational excellence through disciplined CRM usage, reporting, and forecasting processes, • Several years of experience in B2B sales, including leadership responsibility within international or regional sales environments, • Proven track record of driving commercial growth and leading high-performing sales teams, • Strong ability to lead change, create alignment, and foster accountability across teams and stakeholders, • Strong strategic sales and business development capabilities combined with hands-on execution skills, • Experience in SaaS, cloud, or technology-driven business models, • Strong negotiation, communication, and stakeholder management skills, • Experience managing sales pipelines, forecasting processes, and performance metrics, • Bachelor's degree in Business, Sales, Marketing, Management, or a comparable qualification, • Pension scheme, • private medical insurance, • Professional & confidential mental health support (powered by OpenUp), • Rosetta Stone language courses, • On-site gym in Uxbridge office, • Referral Program £3000, • 27 days of annual leave + 1 extra day for every 2 years in service up to a max of 5 #J-18808-Ljbffr

NFON AG is seeking a Head of Sales UK to lead the commercial growth in the United Kingdom. The role reports to the Head of International Sales and collaborates with global stakeholders in Sales, Marketing, Product, and Customer Success. You will shape the sales strategy, empower a high-performing te

As Head of Sales UK (all genders), you will lead NFON's commercial growth in one of our key international markets. You will shape and execute the UK sales strategy, empower a high-performing team, and drive sustainable revenue growth through strong customer and partner relationships. In this role, you combine strategic thinking with hands-on leadership, create alignment around shared business goals, and guide teams successfully through change and transformation. Reporting to the Head of International Sales, you will work closely with international stakeholders across Sales, Marketing, Product, and Customer Success to create measurable business impact and strengthen NFON's position as a future-oriented provider of intelligent business communication solutions. • Lead, coach, and develop the UK Sales team to achieve ambitious growth targets and commercial KPIs, • Take over directorial responsibilities for governance, compliance, strategic reporting and financial oversight, as well as advising group management, • Define and execute the UK sales strategy in alignment with NFON's international growth objectives, • Drive accountability, ownership, and performance excellence across the sales organization, • Lead teams through change by creating clarity, focus, and alignment around business priorities and strategic goals, • Drive pipeline generation, opportunity conversion, and forecast accuracy across the UK market, • Build strong relationships with customers, partners, and key stakeholders to expand business opportunities and long-term value, • Collaborate cross-functionally with Marketing, Product, Presales, and Customer Success to ensure a strong and consistent go-to-market approach, • Ensure transparency and operational excellence through disciplined CRM usage, reporting, and forecasting processes, • Several years of experience in B2B sales, including leadership responsibility within international or regional sales environments, • Proven track record of driving commercial growth and leading high-performing sales teams, • Strong ability to lead change, create alignment, and foster accountability across teams and stakeholders, • Strong strategic sales and business development capabilities combined with hands-on execution skills, • Experience in SaaS, cloud, or technology-driven business models, • Strong negotiation, communication, and stakeholder management skills, • Experience managing sales pipelines, forecasting processes, and performance metrics, • Bachelor's degree in Business, Sales, Marketing, Management, or a comparable qualification, • Pension scheme, • private medical insurance, • Professional & confidential mental health support (powered by OpenUp), • Rosetta Stone language courses, • On-site gym in Uxbridge office, • Referral Program £3000, • 27 days of annual leave + 1 extra day for every 2 years in service up to a max of 5 #J-18808-Ljbffr

The role reports to the Head of International Sales and collaborates with global stakeholders in Sales, Marketing, Product, and Customer Success. NFON AG is seeking a Head of Sales UK to lead the commercial growth in the United Kingdom. You will shape the sales strategy, empower a high-performing te

NFON AG is seeking a Head of Sales UK to lead the commercial growth in the United Kingdom. You will shape the sales strategy, empower a high-performing team, and drive revenue through strong customer and partner relationships. The role reports to the Head of International Sales and collaborates with global stakeholders in Sales, Marketing, Product, and Customer Success. The candidate combines strategic thinking with hands-on leadership to guide teams through change and transformation, ensuring #J-18808-Ljbffr

As Head of Sales UK (all genders), you will lead NFON's commercial growth in one of our key international markets. You will shape and execute the UK sales strategy, empower a high-performing team, and drive sustainable revenue growth through strong customer and partner relationships. In this role, you combine strategic thinking with hands-on leadership, create alignment around shared business goals, and guide teams successfully through change and transformation. Reporting to the Head of International Sales, you will work closely with international stakeholders across Sales, Marketing, Product, and Customer Success to create measurable business impact and strengthen NFON's position as a future-oriented provider of intelligent business communication solutions. • Lead, coach, and develop the UK Sales team to achieve ambitious growth targets and commercial KPIs, • Take over directorial responsibilities for governance, compliance, strategic reporting and financial oversight, as well as advising group management, • Define and execute the UK sales strategy in alignment with NFON's international growth objectives, • Drive accountability, ownership, and performance excellence across the sales organization, • Lead teams through change by creating clarity, focus, and alignment around business priorities and strategic goals, • Drive pipeline generation, opportunity conversion, and forecast accuracy across the UK market, • Build strong relationships with customers, partners, and key stakeholders to expand business opportunities and long-term value, • Collaborate cross-functionally with Marketing, Product, Presales, and Customer Success to ensure a strong and consistent go-to-market approach, • Ensure transparency and operational excellence through disciplined CRM usage, reporting, and forecasting processes, • Several years of experience in B2B sales, including leadership responsibility within international or regional sales environments, • Proven track record of driving commercial growth and leading high-performing sales teams, • Strong ability to lead change, create alignment, and foster accountability across teams and stakeholders, • Strong strategic sales and business development capabilities combined with hands-on execution skills, • Experience in SaaS, cloud, or technology-driven business models, • Strong negotiation, communication, and stakeholder management skills, • Experience managing sales pipelines, forecasting processes, and performance metrics, • Bachelor's degree in Business, Sales, Marketing, Management, or a comparable qualification, • Pension scheme, • private medical insurance, • Professional & confidential mental health support (powered by OpenUp), • Rosetta Stone language courses, • On-site gym in Uxbridge office, • Referral Program £3000, • 27 days of annual leave + 1 extra day for every 2 years in service up to a max of 5 #J-18808-Ljbffr

Working for an Electrical or Mechanical Sub-Contractor handling Design & Technical Management. Design Manager - MEP £(phone number removed) Depending on experience Do you have pre or post contract experience? Have you been involved in tenders but then also put the theory into reality based on site ? Our Client Turning over £600 Million in the UK alone Buildings Main Contractor 72% of projects negotiated at single source in the past 12 Months due to excellent customer experience Head Office based off the M40, circa 20 Minutes drive from Uxbridge Highly profitable group People centric business, you will have exposure to real decision makers and your skills won't go unnoticed Pride themselves on working with supply chain and end clients to find WIN Win's. They don't build in a confrontational manner. They are 100% CLIENT Focused. As the MEP Design Manager you will be responsible for managing the design, coordination, and delivery of all mechanical, electrical, and public health (MEP) systems on MAJOR Data Centre Projects worth £40-250 Million. You will be expected to make an impact whether that's bidding on a major project, sitting on a live project or handling 2 smaller but equally as testing scopes. The energy, attitude and focus from the owners to the Senior Leadership team is simply infectious. If you have the same energy, drive and pride in your work this could be a dangerously successful combination! This role ensures that highly resilient, energy-efficient, and compliant systems are delivered in line with program, cost, and operational requirements. You will act as the key interface between consultants, subcontractors, and construction teams, ensuring designs meet mission-critical uptime standards. Key Responsibilities / Design Leadership Manage MEP design from concept through to commissioning and handover. Oversee design of critical systems including: • LV/MV electrical distribution, • UPS systems and battery storage, • Backup generation (diesel generators), • Cooling systems (CRAC/CRAH, chillers, liquid cooling where applicable), • BMS and controls, • Fire detection and suppression systems, • Ensure compliance with Uptime Institute Tier standards (Tier II–IV) where applicable., • Coordination & interface with CSA teams, • Manage design, drawings & specifications, • Working with specialist vendors (e.g., UPS, generators, cooling OEMs), • Proactively manage & promote BIM / Clash detection, • Support procurement of key MEP packages:, • Electrical and mechanical subcontractors, • Specialist suppliers (UPS, chillers, generators) Review subcontractor designs and ensure alignment with employer’s requirements. • Assess technical submissions during tender stage., • Provide technical support during installation., • Lead or support commissioning strategy, • Ensure compliance with: UK Building Regulations/ BSI standards (BS/EN)/ CIBSE guidelines / Uptime Institute Tier classifications Key Skills & Experience Essential • Degree in Building Services Engineering, Electrical Engineering, or Mechanical Engineering / A clear background that shows loyalty , training & success, • Proven experience for a MEP Sub-Contractor or main contractor in a or D&B environment. Software Skills Needed BIM tools (Revit, Navisworks) Load calculation and simulation tools Microsoft Office (Excel for technical/commercial analysis) What We Offer Basic Salary range of £(phone number removed) Up to 10 % Car allowance Business related travel paid If you need to stay over fully expensed apartment or Hotel will be provided Competitive Pension & BONUS Scheme Performance Review Opportunities for career development and RAPID progression

Head of Customer Access & Transformation (12 Month Fixed-Term Contract). Head of Customer Access & Transformation. As a member of our Senior Leadership Team, you'll work closely with Executive Leaders and colleagues across the organisation to develop a customer-focused, efficient and future-ready ac

The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybrid, building an adoption- and ROI-focused CS model in partnership with the Senior Director, Customer Success, EMEA. The Head of Customer Adoption

Lendable seeks a Head of Complaints to lead the complaints department across product lines, reporting to the Director of Complaints, Fraud and Financial Crime. You will design strategy, balance FCA compliance with tech-driven speed, and drive learning from outcomes to improve customer outcomes.

Aveni is seeking a Head of Customer Success to lead and scale a team in a remote-first UK setup. You will own metrics like GRR, NRR, customer health, and satisfaction while shaping the Voice of the Customer to influence product direction and strategy. You will own the CS operating model, drive custo

Fourth LTD in London is seeking a Head of Customer Adoption, EMEA, a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success acro

We are currently seeking an experienced professional to join our team in the role of Head of D2C (Direct to Consumer) Wealth Customer Proposition. The Head of Direct-to-Consumer (D2C) Wealth Proposition is responsible for defining and delivering the long-term proposition strategy for HBUK’s D2C re

A high-growth B2B SaaS business is looking for an experienced Head of Customer Success to lead and scale its Customer Success function. You'll be a commercially minded Customer Success leader who thrives in high-growth SaaS environments and has successfully reduced churn, improved retention and buil

GoGlobal is seeking a commercially minded Head of Customer Success to own the client journey from post-sale through steady-state delivery. You will build scalable onboarding programmes, govern vendor performance, and orchestrate cross-functional collaboration with product and regional leaders to dri

The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybrid, building an adoption- and ROI-focused CS model in partnership with the Senior Director, Customer Success, EMEA. The Head of Customer Adoption

You lead the Customer Success function and are accountable for three connected pillars of scope: client onboarding from post-sale to go-live; management of the client-delivery vendors who perform subcontracted work on our behalf; and Client Portal customer onboarding and support. At GoGlobal, the He

Fourth is seeking a Head of Customer Adoption, EMEA to own Independent and SMB segments of Fourth's customer base — about 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybr

As Head of Customer Value, you'll own the expansion and retention motion across our enterprise base: leading our Customer Value Leads directly, driving upsell deals yourself, and bringing the commercial rigour and playbook that turns a high-potential team into an elite GTM function. We're commercial

HiBob is seeking an experienced Enterprise Customer Success leader to manage and mentor a team responsible for renewals, expansion and advocacy across a portfolio of mid‑to‑enterprise customers. You will build scalable CS processes, drive customer health metrics, and partner with product, sales

You will lead the development of insights-led data products that drive strategic decisions, combining customer analytics with behavioural data to improve acquisition, retention and customer experience.

Orbit Group is seeking a Customer Involvement & Influence Manager to lead the Customer Influence team and develop a proactive engagement programme that deepens understanding of customer expectations for future strategy. The role operates in an agile framework and will be based out of our Coventry of

Quickline Communications Limited is seeking an Interim Head of Customer Retentions for a 6-month FTC to lead and shape retention, reduce churn and protect revenue across FTTH customers. This is a hands-on, delivery-focused leadership role based onsite in Hull/Willerby with a strong commercial mindse

Head of L&D Service Delivery & Customer Success. Minimum 5 years experience in B2B delivery, operations, or customer success, ideally within a managed service or SaaS environment. We are looking for people who love a challenge, are full of initiative and want their work to make a positive difference

This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits. A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction.

ACO Technologies plc is seeking a Head of Commercial Operations in Bedford to unite customer-facing commercial functions into one high-performing team. You will lead the Commercial Customer Service, Project Pricing and Design teams, delivering exceptional customer outcomes and commercial excellence.

Grant Handling, part of Aprolis UK, seeks an experienced leader to provide strategic and operational direction across Customer Service, Service, Parts and Rental. The role is responsible for driving performance, customer experience, and profitability, while ensuring safety and quality standards are

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

Hyperion Partners is seeking an experienced Head of Customer Experience based in Suffolk for a permanent role. Lead the customer strategy across housing services, ensuring accessibility, responsiveness and alignment with consumer standards while complying with the Regulator of Social Housing rules.

Group 1 Automotive is hiring a Head of Business for their Watford location. In this role, you'll lead departments to enhance customer service and achieve financial targets. Successful candidates will have proven leadership experience and possess strong negotiation and communication skills.

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

Haven in Hemel Hempstead is seeking a Head of CLM to transform how we manage the customer journey from caravan sales leads to guest retention.

Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks, to build a team full of real A‑Players. Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscriptio

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

Other companies may call this role: Head of Customer Success, Client Services Director, Strategic Account Director, Head of Client Relationships, Customer Experience Director, Head of Key Accounts, Client Success Director, Account Director or Customer Partnership Director. As Head of Customer Succes

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

A dynamic learning development company in Amersham is seeking a Head of L&D Service Delivery & Customer Success. The ideal candidate will manage onboarding and delivery for B2B clients, ensuring outstanding customer experiences using advanced LMS and CRM systems. This role offers a competitive salar

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. In this senior leadership role, you’ll take end‑to‑end ownership of the Customer Success portfolio, ensuring clie

As Head of Customer Success, you will lead strategic customer relationships with regular travel to customer sites across the UK and attendance at our Chester Head Office.

You will work with the Chief Customer Officer and guide a team of analysts and researchers to turn customer data into strategic decision making across marketing, trading, propositions and stores. Dunelm is seeking a Head of Customer Insight to lead the new function for this £2b omnichannel retail b

Platform Housing Group is seeking a Customer Insight & Intelligence Manager to establish and lead the organisation’s customer insight capability. You'll work at the intersection of customer experience, performance, data and innovation, guiding strategic decisions with evidence and insights for sen

As Head of Customer Success, you'll take ownership of the end-to-end client delivery function, leading the project delivery team and acting as the senior escalation point for clients when issues arise. Head of Customer Success | Innovative Design Consultancy | Bedfordshire. You'll be responsible for

Significant leadership experience within Customer Intelligence, Customer Experience, Voice of Customer, Customer Insight or a related discipline. The successful candidate will lead an integrated Customer Intelligence & Enablement capability spanning three key areas: Customer Intelligence, Customer A

This is about leading the customer growth strategy, shaping commercial strategies and championing the voice of the customer which ul leads to customers choosing Krispy Kreme again and again…. Weekly doughnuts on us, plus 50% off doughnuts, 30% off drinks and 25% off Merch across our UK & Ireland K

As Head of Customer Success, you'll take ownership of the end-to-end client delivery function, leading the project delivery team and acting as the senior escalation point for clients when issues arise. Head of Customer Success | Innovative Design Consultancy | Bedfordshire. You'll be responsible for

How to make an impact Leadership & People Management Lead, coach, and develop Customer Success managers and team leads Build a strong leadership layer with clear accountability and ownership Set clear expectations, objectives, and performance standards across the function Own workforce planning, rec

About the role: The Head of Customer Success will lead the strategy, performance, and long-term success of our customer facing teams across InPost Newstrade, supporting our Managing Director. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically chang