Technical Product Specialist
2 days ago
Chester
Product Support Specialist Opportunity, Chester based office! We’re looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries. This is a fantastic opportunity to join a collaborative team, support business partners across the UK, and make a real impact in improving people’s experiences with innovative hearing technology. About the Role • Title: Technical Support Advisor, • Role: Permanent, full time, • Location: Chester, Office based, • Salary: up to £35K per annum, • Benefits: 26 days holiday plus bank holidays, pension, life assurance, flexible working hours, growth opportunities What you’ll be doing • Acting as the first point of contact for audiologists and business owners (B2B), providing technical support across a range of products., • Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently., • Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience., • Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues., • Working collaboratively with a close-knit team, sharing knowledge and new ideas to improve the department continuously. What we’re looking for • Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.)., • Strong problem-solving and “outside the box” thinking., • A positive attitude – open to learning and feedback., • Clear communication skills, confident in a professional B2B setting. Roberts Webb Recruitment are acting as an agency on behalf of this company and role