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Contract Manager Technical Bias ??On-site | Up to £65,000 per annum If your skills, experience, and qualifications match those in this job overview, do not delay your application. ???Hard FM | TFM Environment | Leadership Role Were looking for a technically strong, people-focused Contract Manager to lead our Hard FM delivery and wider site-based team on a high-profile single-customer contract in Oxford. Youll ensure full compliance, exceptional service standards and a first-class customer experience across a multi-service TFM environment (including cleaning and security). Acting as Deputy to the Contract Director, youll manage onsite engineers and subcontractors, drive operational excellence, and maintain a fully compliant, safe and operational estate. ?What Youll Be DoingCustomer & Contract Management • Own the delivery of Hard FM services, ensuring all PPM, reactive, remedial and small works meet SLA/KPI expectations., • Build strong relationships with the customer through clear communication, regular site walkarounds and a proactive, customer-focused approach., • Support long- and short-term service strategies, identifying opportunities for improvement and innovation.Workplace & Technical Leadership, • Provide robust technical guidance; source specialist support where required., • Work with engineers to diagnose issues and implement strategic action plans., • Champion ways of working that enhance the customer experience and create a high-quality operational environment.Customer Experience, • Foster a culture of service excellence and continuous improvement., • Capture feedback to improve service delivery and ensure expectations are consistently met., • Identify and secure opportunities for contract growth in partnership with Commercial teams.People Management, • Lead, motivate and develop a multi-discipline team, embedding Atlas values and high performance., • Manage recruitment, competencies, appraisals, performance management and training to support an increased self-delivery model.Resource & Operational Management, • Optimise productivity, ensuring SFG20 standards and exploring alternative maintenance strategies where beneficial., • Drive value for money and environmental improvements aligned with Atlas sustainability commitments.H&S & Compliance, • Embed Atlas Health & Safety policy across day-to-day operations., • Ensure statutory compliance, accurate PPM records, and robust safe systems of work., • Escalate risks appropriately, investigate incidents, and uphold corporate governance requirements.Supplier & Financial Management, • Lead performance management of Hard FM suppliers, ensuring safety, reliability and value., • Full P&L ownershipmanage budgets, financial risks, forecasting and monthly applications for payment., • Provide clear reporting (monthly/quarterly/annual) to both the client and internal stakeholders.Business Support, • Support bidding activity, site visits and collaboration with internal teams including Service Desk, Compliance, HR and H&S., • Carry out reasonable additional duties aligned with role expectations.??Qualifications, Certifications & Training, • Demonstrable trade qualifications and experience in an M&E discipline., • Accredited Health & Safety qualification (e.g., NEBOSH General Certificate or IOSH Managing Safely).??Knowledge, Skills & Experience, • 3+ years leadership experience in a similar multi-discipline service delivery environment., • Proven track record of managing and reviewing company policies/procedures and implementing effective operational change., • Strong financial control skills, including P&L ownership and achieving financial targets., • Experience producing internal reports, performance data and delivering presentations., • 3+ years experience managing corporate customer relationships, including report production and leading performance review meetings., • Ability to use management information to support operational decision-making., • Experience managing large teams (20+), with strong people management and development capability., • Proven background in auditing service delivery., • 3+ years management of Hard FM or multi-service operations., • Experience using CAFM systems (e.g., Planon or similar)., • Strong knowledge of statutory regulations across building services and Permits to Work in highly regulated environments., • Knowledge and experience of SFG20 standards for planned preventative maintenance.