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- CREATIVE EVENT AND MANAGEMENT LIMITED
Customer Service Manager12 days ago£29000–£34000 yearlyFull-timeLondonAs a customer service manager, you'll make sure that the needs of customers are being met or exceeded. Your aim is to provide and promote excellent customer service throughout the organisation you work for. You'll manage the customer service team, making sure that service standards are being met and problems are resolved. You may work at various levels, from head office to the front end of the business. As a customer service manager, you'll need to: - provide help to customers using your organisation's products or services. - Communicate courteously with customers by telephone, email, letter and face-to-face. - Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants. - Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill. - Issue refunds or compensation to customers. - Keep accurate records of discussions or correspondence with customers. - Analyse statistics or other data to determine the level of customer service your organisation is providing. - Produce written information for customers, often involving the use of computer packages and software. - Write reports and analyse the customer service that your organisation provides. - Develop feedback or complaints procedures for customers to use. - Improve customer service procedures, policies and standards for your organisation or department. - Meet with other managers to discuss possible improvements to customer service. - Manage staff recruitment and appraisals - depending on the size of the organisation these tasks may be carried out by human resources. - Train staff to deliver a high standard of customer service. - Lead or supervise a team of customer service staff. - Learn about your organisation's products or services and keep up to date with changes. - Keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
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Office Manager21 days ago£34000–£38000 yearlyFull-timeLondonAn Office Manager plays a crucial role in ensuring the smooth functioning of an office by handling a variety of administrative tasks. The responsibilities and duties can vary depending on the size and type of organization, but generally, the role includes the following: 1. Administrative Support: Scheduling and calendar management: Coordinating appointments, meetings, and events for executives or teams. Communication management: Handling phone calls, emails, and correspondence. Document preparation and filing: Organizing files, reports, presentations, and other important office documents. 2. Office Organization: Inventory management: Ensuring office supplies and equipment are stocked and well-maintained, ordering supplies as needed. Space management: Managing the physical office space, including organizing common areas, meeting rooms, and ensuring the workplace is neat and organized. Facility management: Overseeing maintenance of office equipment, liaising with service providers, and ensuring office environments are safe and comfortable. 3. Human Resources Support: Employee onboarding: Assisting in the hiring process, preparing workstations, and managing employee records. Payroll and benefits coordination: Supporting payroll processing, leave requests, and benefits administration. Staff coordination: Acting as a liaison between management and employees to ensure smooth internal communication. 4. Financial Administration: Budget management: Overseeing office budget, handling petty cash, and approving expenses. Vendor management: Managing contracts and relationships with suppliers or service providers. 5. Event Planning: Organizing team-building activities, office events, or company-wide functions. 6. Technology Management: Overseeing the office's technology needs, ensuring software, hardware, and communication systems are functioning properly. 7. Customer and Client Relations: Welcoming clients or visitors to the office and providing assistance. Coordinating client meetings and ensuring their needs are met during their visit. 8. Problem-Solving: Addressing operational challenges, troubleshooting issues, and ensuring continuous office functionality. Skills and Qualities: Organizational skills: Ability to manage multiple tasks and prioritize responsibilities. Communication skills: Clear verbal and written communication for interacting with staff, clients, and suppliers. Time management: Managing tasks efficiently to meet deadlines and office needs. Tech-savvy: Familiarity with office software, communication tools, and managing office systems. Problem-solving skills: Capable of addressing unexpected issues that arise in the office environment. The role of an Office Manager is key to creating a productive and efficient work environment.
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