Design Lead - Service Design
2 days ago
London
The Role: Product Platforms Design Value Stream Lead - Commercial, S&P Dow Jones Indices \n \n \n \n S&P Dow Jones Indices (SPDJI) serves the financial services industry as a leader in providing indices used for investment products and portfolio benchmarking. Within this organization, the Product Platforms Design team plays a central role in shaping user-centered, scalable product platform experiences that power the full index lifecycle. We are a collaborative, forward-looking team that blends product, design, and technology expertise to deliver intuitive, integrated solutions with measurable business impact. \n \n \n This role specifically leads the Commercial Value Stream , which underpins Lead-to-Cash processes and data distribution enablement. The team partners closely with Commercial, Finance, Product, Technology, and Index Operations to optimize workflows, accelerate product delivery, and enhance transparency across the full index commercialization process and customer engagement journey. \n \n \n \n The Product Platforms Design Value Stream Lead for Commercial is responsible for the delivery of technology-enabled product capabilities that enhance user experience, operational efficiency, and scalability across S&P DJI's commercial systems and data distribution platforms. This role is accountable for aligning design and delivery priorities across complex product ecosystems and ensuring that execution reflects the evolving needs of client-facing, operational, and financial stakeholders. \n \n \n Develop and communicate a technology-related product roadmap for commercial and data distribution platforms grounded in user journeys, operational efficiency, and scalability across the full Lead-to-Cash flow. \n Execution Leadership: Manage program backlog and MVPs, ensuring alignment with Agile team planning and Definition of Ready/Done. \n Align teams on priorities, manage dependencies, and maintain focus on outcomes across regions, asset classes, and systems, while partnering closely with other Value Stream Leads to ensure alignment and coordinated delivery. \n Stakeholder Management: Engage strategically with partners and senior stakeholders across Commercial, Finance, Product, Index Operations, and Technology to drive alignment, transparency, and timely decision-making. \n Delivery Excellence: Monitor progress, validate features, lead demos, and proactively communicate risks, insights, and business value. \n Proven experience leading product or program delivery within Agile and scaled Agile (SAFe) environments, including backlog management, and continuous delivery cycles. \n Demonstrated experience in commercial systems, CRM, billing, or data distribution platforms, preferably within financial services, SaaS, or data licensing environments. \n Deep understanding of product lifecycle management, prioritization, and value stream alignment. \n Skilled in stakeholder management, planning, and cross-functional collaboration. \n Demonstrated leadership in building, coaching, and enabling high-performing teams. \n Experience applying design thinking and data-driven decision-making to optimize product delivery and adoption. \n Experience Lead-to-Cash ecosystems, CRM (e.g., Salesforce), contract lifecycle management, or billing systems. \n Understanding of data licensing workflows, commercial analytics, and distribution infrastructure. \n Track record of driving organizational change and embedding Agile practices at scale. \n As part of our Return-to-Work initiative, we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace. \n \n \n \n At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 ® and the Dow Jones Industrial Average ® . More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies. \n \n \n S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. \n \n \n From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. \n \n \n \n Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. \n \n \n \n Health & Wellness: Health care coverage designed for the mind and body. \n Flexible Downtime: Generous time off helps keep you energized for your time on. \n Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. \n Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. \n Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. Recruitment Fraud Alert: \n \n \n S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . \n----------------------------------------------------------- \n \n \n \n S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process due to a disability, please send an email to:" EEO.103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH103.2 - Middle Management Tier II (EEO Job Group)