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Role - Service Controller \n 📍 West Bromwich, Birmingham | 💰up to £35,000 + Overtime | 🚜 Construction & Industrial Equipment \n \n Are you an experienced Service Controller, Service Coordinator or Service Supervisor looking to take the next step in your career? \n \n Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about delivering exceptional customer service while leading and coordinating a team of Field Service Engineers? If so, we'd love to hear from you. \n \n The Opportunity: \n We're looking for an organised, customer-focused Service Controller to join our busy and successful service team in West Bromwich. \n \n You'll play a pivotal role in ensuring our Field Service Engineers are deployed efficiently, customers receive an outstanding service, and jobs are completed safely, on time and to the highest standard. \n Working closely with the Depot Manager, Sales Team and Parts Department, you'll be at the heart of the operation keeping everything running smoothly from the moment a customer books a service through to invoicing and completion. \n \n If you enjoy problem-solving, coordinating multiple priorities and being the go-to person who keeps a busy service department on track, this is an excellent opportunity to join a growing and well-established business. \n \n What You'll Be Doing: \n\n • Coordinate the day-to-day workload of a team of Field Service Engineers.\n, • Schedule engineer visits based on priority, location and availability.\n, • Act as the main point of contact for customers throughout the service process.\n, • Ensure engineers have the information and parts required to complete jobs efficiently.\n, • Manage service jobs from booking through to completion and invoicing.\n, • Review engineer job reports to ensure work is accurately recorded and fully justified.\n, • Liaise with customers regarding repairs, updates and any additional work required.\n, • Work closely with the Parts Department to ensure parts are ordered and available when needed.\n, • Monitor work in progress to minimise outstanding jobs and maximise engineer productivity.\n, • Support the Depot Manager and deputise when required.\n, • Process invoices, manage customer queries and maintain accurate service records.\n, • Work alongside the Warranty team to ensure claims and documentation are completed correctly.\n, • Promote safe working practices and ensure company procedures are followed at all times.\n\n \n What We're Looking For: \n You'll be someone who enjoys working in a busy service environment and takes pride in delivering an excellent customer experience. \n Ideally, you'll have: \n\n • Previous experience as a Service Supervisor, Service Controller or Service Coordinator.\n, • Experience within an aftersales, service or engineering environment.\n, • A good mechanical or technical understanding of construction, industrial, plant or similar equipment (highly desirable).\n, • Excellent organisational skills with the ability to manage multiple priorities.\n, • Strong communication and relationship-building skills.\n, • A proactive approach with excellent problem-solving ability.\n, • Experience using Microsoft Office and service management systems.\n, • The right to work in the UK.\n\n \n What's In It For You? \n\n • up to £35,000 basic salary\n, • Overtime paid for two Saturdays per month\n, • Join a busy, supportive and well-established service team.\n, • Genuine opportunities for career progression and personal development.\n, • A varied role where you'll make a real impact on the success of the business.\n, • Work with a respected organisation within the construction and industrial equipment sector.\n\n \n Working Hours: \n\n • Based full-time at our West Bromwich depot\n, • Two Saturdays per month, paid as overtime\n\n \n Ready for Your Next Challenge? \n If you're an experienced Service Controller, Coordinator or Supervisor who enjoys leading from the front and delivering outstanding customer service, we'd love to hear from you. \n \n Apply today or contact Tom Fox directly at tom.fox@elitecn.co.uk for a confidential discussion.

We are seeking an experienced Fleet Manager to take responsibility for the effective management, administration, compliance and day-to-day operation of the company's vehicle fleet. The successful candidate will ideally have previous experience managing a company car or passenger vehicle fleet, with responsibility for vehicle administration, leasing, servicing, maintenance, insurance, driver compliance and fleet costs. This is a hands-on role requiring excellent organisational skills, attention to detail and the ability to manage relationships with employees, vehicle suppliers, leasing companies, garages, insurers and other external providers. Key Responsibilities Fleet Management • Manage the day-to-day operation and administration of the company vehicle fleet., • Maintain an accurate and up-to-date fleet and vehicle asset register., • Manage the leasing and replacement of vehicles in line with company requirements and policies., • Monitor vehicle mileage, condition, servicing requirements and associated costs., • Coordinate vehicle servicing, repairs, MOTs, tyres and routine maintenance., • Liaise with leasing companies, dealerships, garages and other vehicle suppliers., • Arrange vehicle hire and alternative transport where required., • Manage the return, disposal and replacement of vehicles at the end of their lease or useful life., • Manage vehicle keys and associated documentation. Driver & Vehicle Administration • Maintain accurate records for all company vehicle users., • Ensure appropriate driving licence checks are carried out on employees using company vehicles., • Monitor licence validity and ensure any relevant changes are recorded., • Ensure drivers are aware of company vehicle policies and their responsibilities., • Deal with vehicle-related queries from employees and provide appropriate support., • Monitor vehicle condition and ensure employees report defects or maintenance requirements promptly., • Arrange vehicle inspections and follow up on any issues identified. Insurance, Accidents & Claims • Manage vehicle insurance administration and maintain accurate insurance records., • Deal with vehicle accidents, incidents and insurance claims., • Liaise with employees, third parties, insurers, brokers, repairers and other relevant parties., • Maintain accurate records of incidents and claims., • Monitor outstanding claims and ensure they are progressed through to resolution. Fleet Costs & Compliance • Monitor fleet expenditure, including leasing, servicing, repairs, insurance, fuel and other associated costs., • Monitor vehicle mileage and fuel consumption., • Process and manage parking fines, penalty notices and other vehicle-related charges., • Ensure vehicles are correctly registered for relevant road charging schemes where applicable., • Ensure all vehicles have the appropriate documentation and remain compliant with legal requirements., • Regularly review fleet processes and identify opportunities to improve efficiency and reduce costs. Experience & Skills Required The successful candidate will ideally have: • Previous experience in a Fleet Management or Fleet Administration role., • Experience managing a company car, passenger vehicle or mixed vehicle fleet., • Experience of vehicle leasing and replacement programmes., • Good knowledge of vehicle servicing, maintenance, MOTs and general vehicle requirements., • Experience dealing with vehicle insurance, accidents and claims., • Experience carrying out or managing driving licence checks., • Strong administrative and record-keeping skills., • Experience managing relationships with leasing companies, dealerships, garages and other external suppliers., • Good understanding of fleet costs and expenditure., • Strong IT and database skills, with the ability to maintain accurate fleet records and produce reports. Desirable Experience • Experience managing a sizeable company car fleet., • Experience with fleet management software or vehicle tracking systems., • Experience managing salary sacrifice or company car schemes., • Experience with vehicle leasing and fleet procurement., • Knowledge of HMRC company car taxation and benefit-in-kind requirements., • Experience managing fleet policies and driver handbooks., • Experience dealing with vehicle accident management and insurance claims. Personal Attributes We are looking for someone who is: • Highly organised and methodical., • Commercially aware and cost-conscious., • Proactive and able to work independently., • Confident managing suppliers and negotiating with external providers., • Comfortable dealing directly with employees and senior stakeholders., • Detail-oriented, particularly when managing compliance and vehicle records., • Able to manage multiple vehicles, drivers and priorities simultaneously., • A strong problem solver with a practical approach to fleet management. Ideal Candidate Background This role would suit an experienced Fleet Manager, Fleet Administrator, Fleet Coordinator, Company Car Manager, Fleet & Procurement Manager or Fleet Operations professional who has previously managed a passenger vehicle or company car fleet. Candidates from a leasing company, vehicle management business, corporate fleet environment or organisation with a sizeable company car fleet may also have highly relevant experience.

We are looking for an experienced and organised Transport Coordinator Supervisor to manage the day-to-day coordination of transport operations, ensuring deliveries are planned efficiently, customers are kept informed and transport requirements are met safely and cost-effectively. The role requires excellent communication skills, as you will liaise closely with drivers, customers and internal teams including Production, Internal Sales, After Service and Installation. Key Responsibilities Plan and coordinate daily transport operations, including drivers, vehicles and delivery routes. Act as the main point of contact for drivers and provide support with day-to-day delivery requirements. Liaise with customers to ensure deliveries are coordinated effectively and information is communicated clearly. Work closely with Production, Internal Sales, After Service and Installation teams. Arrange and manage third-party transport providers when required. Monitor deliveries and resolve any operational issues or delays. Provide accurate transport and installation costs. Ensure transport activities comply with relevant UK transport legislation and company procedures. Cover for the Transport Manager during periods of absence. Administration & Other Duties Prepare and print delivery notes and transport documentation. Report and chase daily shortages. Provide driver details for pre-site deliveries. Provide export packing specifications. Assist with loading/boxing at Boss Drive and Building 44 when required. Support the company's annual stocktake. Skills & Experience Previous experience in transport, logistics or a similar operational environment. Good knowledge of UK transport legislation and compliance. Excellent communication and organisational skills. Ability to prioritise and manage multiple tasks in a busy environment. Strong problem-solving skills and the ability to work under pressure. Good attention to detail and IT skills. A proactive, practical and customer-focused approach. In return the company will provide full training and support, a family feel environment and somewhere where you will be able to progress

We are seeking an experienced Fleet Manager to take responsibility for the effective management, administration, compliance and day-to-day operation of the company's vehicle fleet. The successful candidate will ideally have previous experience managing a company car or passenger vehicle fleet, with responsibility for vehicle administration, leasing, servicing, maintenance, insurance, driver compliance and fleet costs. This is a hands-on role requiring excellent organisational skills, attention to detail and the ability to manage relationships with employees, vehicle suppliers, leasing companies, garages, insurers and other external providers. Key Responsibilities Fleet Management Manage the day-to-day operation and administration of the company vehicle fleet. Maintain an accurate and up-to-date fleet and vehicle asset register. Manage the leasing and replacement of vehicles in line with company requirements and policies. Monitor vehicle mileage, condition, servicing requirements and associated costs. Coordinate vehicle servicing, repairs, MOTs, tyres and routine maintenance. Liaise with leasing companies, dealerships, garages and other vehicle suppliers. Arrange vehicle hire and alternative transport where required. Manage the return, disposal and replacement of vehicles at the end of their lease or useful life. Manage vehicle keys and associated documentation. Driver & Vehicle Administration Maintain accurate records for all company vehicle users. Ensure appropriate driving licence checks are carried out on employees using company vehicles. Monitor licence validity and ensure any relevant changes are recorded. Ensure drivers are aware of company vehicle policies and their responsibilities. Deal with vehicle-related queries from employees and provide appropriate support. Monitor vehicle condition and ensure employees report defects or maintenance requirements promptly. Arrange vehicle inspections and follow up on any issues identified. Insurance, Accidents & Claims Manage vehicle insurance administration and maintain accurate insurance records. Deal with vehicle accidents, incidents and insurance claims. Liaise with employees, third parties, insurers, brokers, repairers and other relevant parties. Maintain accurate records of incidents and claims. Monitor outstanding claims and ensure they are progressed through to resolution. Fleet Costs & Compliance Monitor fleet expenditure, including leasing, servicing, repairs, insurance, fuel and other associated costs. Monitor vehicle mileage and fuel consumption. Process and manage parking fines, penalty notices and other vehicle-related charges. Ensure vehicles are correctly registered for relevant road charging schemes where applicable. Ensure all vehicles have the appropriate documentation and remain compliant with legal requirements. Regularly review fleet processes and identify opportunities to improve efficiency and reduce costs. Experience & Skills Required The successful candidate will ideally have: Previous experience in a Fleet Management or Fleet Administration role. Experience managing a company car, passenger vehicle or mixed vehicle fleet. Experience of vehicle leasing and replacement programmes. Good knowledge of vehicle servicing, maintenance, MOTs and general vehicle requirements. Experience dealing with vehicle insurance, accidents and claims. Experience carrying out or managing driving licence checks. Strong administrative and record-keeping skills. Experience managing relationships with leasing companies, dealerships, garages and other external suppliers. Good understanding of fleet costs and expenditure. Strong IT and database skills, with the ability to maintain accurate fleet records and produce reports. Desirable Experience Experience managing a sizeable company car fleet. Experience with fleet management software or vehicle tracking systems. Experience managing salary sacrifice or company car schemes. Experience with vehicle leasing and fleet procurement. Knowledge of HMRC company car taxation and benefit-in-kind requirements. Experience managing fleet policies and driver handbooks. Experience dealing with vehicle accident management and insurance claims. Personal Attributes We are looking for someone who is: Highly organised and methodical. Commercially aware and cost-conscious. Proactive and able to work independently. Confident managing suppliers and negotiating with external providers. Comfortable dealing directly with employees and senior stakeholders. Detail-oriented, particularly when managing compliance and vehicle records. Able to manage multiple vehicles, drivers and priorities simultaneously. A strong problem solver with a practical approach to fleet management. Ideal Candidate Background This role would suit an experienced Fleet Manager, Fleet Administrator, Fleet Coordinator, Company Car Manager, Fleet & Procurement Manager or Fleet Operations professional who has previously managed a passenger vehicle or company car fleet. Candidates from a leasing company, vehicle management business, corporate fleet environment or organisation with a sizeable company car fleet may also have highly relevant experience

About Us Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as datacenters, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Password Services Air Conditioning LTD, under Johnson Controls, operates in Droitwich, providing innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC and air conditioning systems. What we offer Competitive salary Paid Annual Leave - 25 days (Holiday buy back option available). Pension & Life Assurance. 40 Hour week - Monday to Friday Encouraging, developmental & collaborative team environment Dedication to safety through our Zero Harm policy What you will do As a Service Coordinator based at our Droitwich office, you will be responsible for one of our main customer contracts, working alongside another coordinator to ensure all requirements are met. You will handle day-to-day administration and operational activities, including managing customer queries and requests via telephone, ordering supplies, managing vendors, processing invoices, and other general administrative tasks using Simpro software and Sage 200. In this role you'll need to be able to prioritise customer call-outs and access client SAP systems to view upcoming maintenance tasks prior to uploading service reports and closing tasks to meet client KPIs. How you will do it Report to the Office Manager Operate client SAP systems to interact with Simpro. Manage customer enquiries. Process invoices and assist with AR & AP enquiries, order supplies, and manage vendors. Support administrative tasks across the operational team. What we look for Someone who is organised & can prioritise tasks Experience with Microsoft Office suite & with ordering & invoicing systems Excellent communication skills both verbally and written Ability to work independently & also as part of a wider team Experience building & maintaining relationships with Clients, Engineers, Vendors, etc. Previous experience in an administration role is desired Previous experience of Simpro and Sage 200 operating systems is desired #LI-HN1 #LI-Onsite #RMDFL TPBN1_UKTJ

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Competitive Salary with extensive benefits:. Job Title: Customer Service Operations Team Leader.

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at. The Cleaning Team Leader (Non-Working) is responsible for supervising and leading the cleaning teamwhich may include Porters, window cleaners, and othe

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With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region. We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly -