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POSITION SUMMARY In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Hiring Requirements: • Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred), • One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels., • Ability to make decisions based on sound judgment regarding rules and regulations., • Ability to observe and recognize payout accuracy, dealer behavior and associated activities., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs., • Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred

About Prosperwell Prosperwell is redefining how sales and marketing works in the UK social care sector. We help the country’s leading care organisations grow sustainably so they can continue delivering exceptional care to families who need it most. As the UK’s leading specialist sales and marketing agency for care providers, and the first agency to sweep every major care marketing award in a single year, we have built our reputation through discipline, expertise, and a relentless focus on outcomes. We invest heavily in our people, our systems, and our standards. You will be supported to do your best work, challenged to grow, and trusted to lead with autonomy and accountability. Overview and Role Purpose The Business Development Representative is responsible for creating consistent, high-quality commercial conversations for Prosperwell by turning inbound interest and proactive outreach into qualified discovery calls. You will engage prospects through Prosperwell’s lead engagement offers, qualify intent and fit, and book discovery conversations into the diaries of the Head of Marketing Services or the Head of Sales and Customer Experience, depending on the opportunity. The role sits at the front of Prosperwell’s commercial process, ensuring the right prospects progress into meaningful conversations with the appropriate service leaders. Core Objectives • Generate qualified discovery calls, • Maintain a high lead to qualified discovery call percentage, • Maintain a high discovery-to-strategy meeting lead score, • Contribute to a predictable, repeatable pipeline model Key Responsibilities & Activities 1. Proactive Market Outreach • Identify and engage targeted care providers including activities like LinkedIn, email, phone outreach, and in-person events, • Develop and nurture relationships with strategic and referral partners who serve the same client base, identifying opportunities for introductions and collaborative lead generation, • Introduce prospects to relevant Prosperwell initiatives including workshops, lunch and learns sessions, round tables, live Speaking event and audits, • Position these offers clearly and professionally in a way that makes engagement easy, • Maintain consistent daily outreach activity 2. Lead Relationship Development • Respond to new inbound leads within agreed timeframes and personalise follow-up based on the nature of the lead’s profile, behaviour, and enquiry, • Identify and present relevant resources and/or lead engagement offers to qualified leads in a timely manner based on their engagement with our content, events, etc., to ensure we get qualified leads “moving” with our company 3. Qualification and Discovery Preparation • Conduct structured qualification calls to move a high percentage of qualified leads into the discovery stage. 4. Meeting Bookings and Follow-up • Book qualified discovery calls into the appropriate diary, • Confirm meetings to reduce no-show rates 5. Data Management • Track lead status, progression and outcomes in CRM, • Maintain clean, accurate deal pipeline data, • Clearly document context and notes of emails and conversations with leads to ensure Heads of Departments receive high-quality, • information prior to discovery calls, • Regular reviews of lead records to ensure a clean database 6. Professional Development and Self-Management • Tracking of key performance indicators (KPIs) and related metrics to bring about awareness of overall performance, identify opportunities, etc., • Regular reviews with management to review performance related to all the above and adjust responsibilities, activities, and/or targets Key Performance Indicators This role is measured on outcomes, not busyness. Primary KPIs: • Lead Engagement Offers Accepted, • Qualified Discovery Calls Sat Supporting Metrics We will also help you in your effort to achieve KPIs by providing supporting metrics, which may include discovery call show rate, outreach volume, engagement rate, progression to strategy meetings, CRM accuracy, etc. Skills and Experience Required • Experience in business development, sales development or client engagement, • Confidence in proactive outreach and structured conversations, • Strong verbal and written communication skills, • High resilience and consistency, • Excellent conversationalist; Intuitive, inquisitive, diplomatic, high emotional intelligence, active listening, reflecting back, and confidence., • Comfort working with CRM systems, • Commercial awareness and sound judgement, • Growth mindset, • Care sector knowledge is beneficial but not essential. Logistics • Schedule: Full-time; Generally, "business hours" Monday through Friday, although work outside of these hours and days may be required to meet commitments., • Travel: Local and/or national travel will be required from time to time. Our Core Values • Striving for Excellence: We hold ourselves to exceptionally high standards and take pride in delivering work that genuinely moves the needle., • Humility and Collaboration: We value open, honest communication and believe the best outcomes come from learning together and challenging ideas constructively., • Positive and Energetic: We believe great work happens in an environment that is encouraging, supportive, and enjoyable., • Problem Solving: We take ownership, act decisively, and approach challenges with a solutions first mindset., • Efficient: We work systematically, build repeatable processes, and focus on doing the right work well rather than more work poorly.

Service Assurance Analyst Location: Office-based – London Hours: Monday – Friday, 9am – 5pm Salary: £45,000 - £48,000 Role Overview The Service Assurance Analyst is responsible for providing advanced technical support and maintaining service stability across business-critical systems. The role ensures incidents and service requests are resolved efficiently while maintaining high levels of service availability and end-user satisfaction. The role involves diagnosing complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management • Act as the primary owner of incidents and service requests from initiation to resolution., • Diagnose and resolve complex technical issues across applications, systems, and infrastructure., • Perform root cause analysis for recurring incidents and contribute to problem management processes., • Ensure incidents are managed in accordance with best practices and defined service levels. Service Assurance & Monitoring • Monitor the health and availability of critical systems and services., • Investigate service alerts and proactively resolve potential issues before impacting users., • Maintain service performance and ensure systems meet availability targets. Technical Support Provide technical support for: • Hosted and on-premises Windows environments, • Cloud-based productivity suites, • Identity and access management platforms, • Mobile device management solutions, • Automation and process platforms, • Business process management systems, • Network connectivity issues, • Line-of-business applications, • Endpoint and device management, • Infrastructure components including servers, storage, networking, and security systems Collaboration & Escalation • Collaborate with internal teams and third-party service providers to investigate and resolve complex issues., • Escalate incidents to senior engineers where necessary while maintaining ownership and communication., • Participate in major incident management processes. Service Improvement • Identify opportunities to improve system reliability and service delivery., • Create and maintain knowledge base articles, technical documentation, and asset registers., • Assist with system upgrades, patches, and maintenance activities. User & Stakeholder Communication • Provide clear updates to users and stakeholders regarding incident progress., • Deliver a high standard of customer service when supporting users. Skills & Experience: Essential • Experience providing first- and second-line IT support or service desk functions., • Strong troubleshooting and diagnostic skills., • Experience with IT service management tools., • Knowledge of IT service management frameworks (e.g., incident, problem, and change processes). Highly Desirable • Experience working in regulated environments., • Experience supporting:, • Cloud-hosted and virtual desktop environments, • On-premises server and desktop environments, • Directory and identity management systems, • Mobile device management solutions, • Cloud-based productivity platforms, • Networking fundamentals (e.g., DNS, DHCP, TCP/IP), • Ability to manage multiple incidents and priorities. Personal Attributes • Strong analytical and problem-solving skills., • Excellent communication skills., • Service-focused mindset., • Ability to work under pressure., • Team-oriented with strong collaboration skills. Qualifications • Qualification in IT, Computer Science, or a related field (desirable)., • Foundation-level IT service management certification (preferred)., • Relevant technical certifications (e.g., vendor or industry-recognised). Additional Information • Overtime may be required as needed., • Occasional out-of-hours work, including weekends or public holidays, may be required., • Occasional travel to other office locations may be required.

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Role profile: The UX Lead for Risk Intelligence is a senior design leader embedded within Product Operations, responsible for elevating user experience quality and accelerating customer-centric decision-making across the entire Risk Intelligence portfolio. You will shape and own the portfolio-level UX strategy, driving discovery excellence, design governance, and creating the standards, patterns, and processes that enable product teams to deliver intuitive, trusted, and compliant user experiences. This role spans end-to-end workflows, multi-product journeys, and enterprise-grade data experiences, ensuring alignment, consistency, and measurable improvement in customer experience across the portfolio. This is a builder role within Product Operations-ideal for someone who thrives in complex environments, brings structure to ambiguity, and is excited by establishing and scaling UX capability across a global organisation. What You'll Do • Own and evolve the UX vision and strategy for the Risk Intelligence portfolio, aligning it with product, commercial, and organisational priorities, • Establish and lead UX standards, design systems, patterns, and governance, ensuring consistency and quality across products, • Champion discovery excellence, embedding user research, problem framing, and validation into product development, • Partner closely with Product Managers, Engineering, Data, and Go-to-Market teams to shape solutions from concept through delivery, • Guide UX input across complex, multi-product customer journeys and data-rich enterprise workflows, • Translate customer needs, regulatory considerations, and technical constraints into clear, elegant, and usable designs, • Manage, mentor, and develop a UX Designer team, fostering high performance, craft excellence, and career growth, • Act as a senior UX voice with internal stakeholders and clients, influencing decisions through insight, evidence, and design thinking, • Define and track experience metrics to demonstrate UX impact and continuous improvement, • Contribute to the evolution of Product Operations capability, helping scale processes and ways of working globallyRequired Skills & Experience, • Significant experience in UX / Product Design, with a strong portfolio demonstrating complex, data-driven or enterprise products, • Proven leadership experience, including line management and mentoring of designers, • Strong expertise in wireframing, interaction design, and prototyping, with advanced hands-on experience using Figma, • Experience working closely with Product Managers and Engineering teams in agile or product-led environments, • Demonstrated ability to operate at portfolio level, influencing multiple teams and products, • Excellent stakeholder and client management skills, with the ability to communicate design decisions clearly and credibly, • Comfortable working in regulated or compliance-sensitive domains, balancing usability with risk and control, • Strategic mindset combined with a willingness to roll up sleeves when neededNice to Have, • Experience designing for Risk, Financial Services, Data, or Analytics platforms, • Background in user research or service design methodologies, • Experience establishing or scaling design systems and UX governance in large organisations, • Familiarity with accessibility standards (e.g. WCAG) and inclusive design principles, • Exposure to change management or organisational design maturity growth London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Crypto Operations/Client Service Analyst ClearToken Depository is seeking a Crypto Settlements Analyst reporting to the ClearToken Depository Head of Operations & IT. ClearToken Depository is building a settlement service for the digital markets, offering the benefits of traditional market structure concepts of centralised settlement for emerging digital asset. We aim to introduce standardised operational processes and procedures across the settlement processes. Our goal is to streamline settlement processing, removing the need to pre-fund and thereby increasing capital efficiency for our clients. The hiring firm will be ClearToken Services Ltd, from which ClearToken operating entities source shared services of the ClearToken group. Whilst the role will initially focus on the business of ClearToken Depository it is expected that the successful candidate will also perform a similar operational role for ClearToken CCP, as required. Role Description & Objectives ClearToken is seeking a detail-oriented and experienced Crypto Operations and Client Service Analyst to support daily post-trade settlement activities related to digital assets. This role is integral to ensuring accurate and timely processing of settlement instructions, reconciliation of positions and cash movements, and managing communication with Trade Sources and reporting feeds, Venues, Participants, Banks, and Custodians. The ideal candidate will bring strong operational expertise from the financial services sector, with a solid understanding of back-office systems, settlement workflows, and asset servicing—preferably including exposure to blockchain-based or tokenized asset infrastructure. The candidate should be energized by team building and problem solving in the service of clients and their team members. The role is in a rapidly growing company and will involve early responsibility in a close-knit, high performing team serving a dynamic, fast changing industry. The role will be responsible for: Settlement Operations Responsibilities • Execute and monitor daily settlement activities for digital assets, ensuring timely and accurate processing, • Interface directly with Participants, Custodians, and Banking partners to coordinate settlement instructions, resolve discrepancies, and confirm completion, • Perform daily reconciliations of positions and cash across internal ledgers, bank statements, and custodial records, • Investigate and resolve settlement fails, breaks, or exceptions, escalating where necessary, • Maintain accurate records of all settlement activity and support internal reporting requirements, • Perform daily transaction monitoring including generation of reports and investigation of alerts, • Collaborate with technology teams to enhance settlement processes, system functionality, and automation initiatives, • Support the development and documentation of standard operating procedures (SOPs) and operational controls, • Ensure compliance with relevant regulatory and risk management frameworks, • Contribute to new asset and product launches from a settlement and operational readiness perspective, • Liaising with other internal teams such as Legal & Compliance, Risk, Engineering and Product to help define and drive forward the company’s strategy Onboarding and Client Data Responsibilities • Capture and maintain all onboarding data and documentation for new clients, venues, banks and custodians, ensuring compliance with regulatory and internal requirements., • Proactively chase clients and counterparties for outstanding information, documentation, or responses, using structured follow-up processes., • Maintain detailed records of onboarding progress, outstanding items, and all client communications., • Collaborate with the Partner Engagement team to ensure a smooth and efficient onboarding experience for all clients., • Escalate unresolved onboarding issues to management and contribute to the development of onboarding best practices. ClearToken Depository is a dynamic environment and being able to work closely with colleagues from other disciplines to land key commercial and regulatory goals will be vital. Qualifications Essential: • 3+ years of experience in back-office operations or settlements within financial services (e.g. CME/LCH, Prime Broker, banking, broker-dealer, asset management, custodian), • Strong understanding of settlement lifecycle, including trade capture, matching, instruction generation, reconciliation, and fails management, • Strong customer-facing skills and experience of delivering quality customer service, • Familiarity with interfacing with third parties, including participants, counterparties, custodians, and banking institutions, • Proficiency in using back-office and reconciliation systems, • High attention to detail with strong analytical and problem-solving skills, • Experience with digital assets, blockchain-based settlement platforms, or tokenized securities, • Knowledge of DLT infrastructure, smart contracts, or crypto custody models, • Exposure to regulatory reporting and operational risk controls related to digital assets What We Offer: • Mentorship: Guidance from experienced professionals in the blockchain and fintech industry., • Career Growth: Opportunities for professional development and career advancement within the company., • Innovative Environment: Work in a collaborative, innovative, and supportive work culture., • Competitive Compensation: A competitive salary and benefits package., • Networking: Opportunities to network with industry leaders and attend exclusive events. We are an equal opportunities employer. We celebrate diversity and are committed to building an inclusive workplace where everyone feels valued and respected. We encourage applications from all backgrounds. ClearToken reserves the right to retain submitted CVs for a period of 12 months after receipt. To apply for this role, please apply via LinkedIN

Radley have been proud architects of luxurious British handbags and accessories for over 25 years. Known for our leather expertise and enduring quality, we expertly blend iconic design and exquisite craftsmanship with exceptional value. Our London HQ is home to our in-house Design team, who are inspired by the natural world, luxurious fine leathers and the remarkable women who wear our bags. Each design is then responsibly made by our family-run manufacturing partners, in the expert hands of three generations of artisan craftspeople. We're looking for a Senior Merchandiser to join our Merchandising team, who will be accountable for leading the end to end merchandising process, managing stock for Retail and Wholesale channels, and maximising revenue and profit. This role is critical in driving product strategy, managing the product lifecycle, and collaborating cross functionally to ensure the commercial success of our collections across all channels. This position leads by example, acting as an ambassador for Radley, fostering a culture of passion and determination, and driving excellence across the Merchandising organisation. Key responsibilities • Define OTB parameters alongside Head of Merchandising, including sales, margin, inventory, stock turn and YE inventory targets for all channels, • Development and ownership of global inventory management activities, including ownership of WSSI and long range merchandising financial plans, ensuring optimal inventory and productivity, • Quantify seasonal buy volumes alongside Buying team to maximise sales and sell through, • Ownership of line cards on core options, placing reorders to ensure never out of stock, • Responsible for ensuring allocating and re-balancing inventory to improve global sell through across all channels, • Accountable for promotions, delist and markdown planning and forecasting, in line with OTB targets, together with regulating discounts by product, • Responsible for option plans, measuring performance against plan for each season, • Accountable for the 4YP inventory strategy across the full product life cycle, • Communicate sales, inventory and margin forecasts to cross-functional partners and SLT, highlighting risks and opportunities and recommending in season/ pre season actions, • Collaborate with Partnerships team and Buying to prepare seasonal assortments, • Working closely with Partners on responsible inventory management in line with company and Partner targets, • Analyse order book performance vs plan, to ensure alignment with financial KPIss, • Coaching and developing a team of a Junior/ Assistant Merchandiser, and Allocator, • Provide clear and effective support to both internal and external customers, addressing their needs and responding promptly. Skills & Experience • Strong leadership skills: inspiring, energising and instilling a culture of innovation, collaboration and accountability, • Demonstrated excellence across all aspects of Merchandising, • Creative, innovative and customer-oriented when faced with business challenges, • Strong decision-making capability, • Dynamic and collaborative style, able to build positive working relationships with cross-functional teams and translate strategic direction to all levels of the organisation, • Exceptional attention to detail and analytical skills Benefits & Perks Reward & recognition: Generous Radley discount, company bonus, sample sales, service awards and special occasion gifts Wellbeing & health: Healthcare cash plan (up to c.£900), Virtual GP, EAP, Thrive wellbeing app and life assurance Time & balance: Enhanced annual leave with holiday buy, plus Summer Fridays Growth & lifestyle: Learning & development, EV and Cycle to Work schemes, season ticket loan At Radley, we strive to create, promote and live an inclusive culture. We’re committed to social equity and actively work to make impactful changes across our business to become diverse and celebrate one another’s differences. We encourage a supportive and open environment for anyone that steps through our doors at our Service Centres, Distribution Centre and Stores. We know that diversity in a business only makes it stronger, so our People team are clear on how to conduct an inclusive recruitment campaign. Our job posts always go through a gender-bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options. We won’t ask for specific qualifications unless it’s absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds. We are #Proudtobe Radley. We’re proud to offer a competitive and ahead-of-the-curve remuneration and benefits package, some of which we share here. If you are shortlisted as having the skills required for this role then we’ll openly share our salary banding with you ahead of moving forward to the next stage. For some time, we have actively stopped asking candidates their salary expectations at interview where it isn’t necessary to do so, we want to pay an individual for the job based on their experience and ability and not limit some groups who may undervaluing themselves.

Customer Success Manager - Team Leader (Player/Coach) - New Function Specialist Managed Service Provider £80,000- £85,000 Base + 20% Bonus London Hybrid - 3 days a week We are hiring a Customer Success Manager - Team Leader (Player/Coach) to help build a new CSM function within a specialist MSP that are experiencing a high level of growth. The role will eventuallly move into CSM Team Leader position with a headcount. This is not a plug-and-play CS role. It is an opportunity to build something from the ground up, to define what “great” looks like and set the standard. What you’ll be responsible for • Owning the post-sale customer journey across a defined portfolio, • Building and maintaining strong, multi-level customer relationships, • Monitoring customer health and driving retention strategies., • Understanding customer environments and identifying change impacts, • Aligning services to evolving business and risk priorities, • Feeding structured customer insight back into the business, • Working cross-functionally with Account Management, Technical, and Service teams to deliver a seamless experience What we’re looking for • Experience in Customer Success, Account Management, Pre-Sales, Consultancy, or Client Services within tech/MSP environments, • Strong technical literacy (backup, cloud, cyber recovery concepts), • Proven track record in retention, churn reduction, and account growth, • Commercial awareness and comfort working alongside revenue targets., • Ability to engage both technical stakeholders and senior decision-makers., • Clear, confident communicator — especially in structured forums like QBRs, • Analytical mindset with the ability to turn insight into action. Why this role • You’ll shape a Customer Success function from day one., • You’ll have real influence on how customers experience the business., • You’ll work in an environment that values clarity, ownership, and outcomes., • You’ll see the impact of your work, quickly and directly.

Technical Success Manager – Deep Technical Backup & DR Specialist Specialist Managed Service Provider £70,000–£75,000 Base + Bonus London Hybrid – 3 days a week We are hiring a Technical Success Manager to join a highly technical Customer Success team within a specialist MSP delivering enterprise backup, disaster recovery, and cyber resilience services. This is a senior technical position for someone with deep expertise in backup and DR technologies who can act as the trusted technical authority for customers. You will sit at the intersection of customer success, engineering, and product — owning technical relationships, driving platform adoption, and ensuring customers have confidence in their recoverability strategy. We are looking for someone who understands complex backup environments in depth and can confidently engage with infrastructure teams, architects, IT leadership, and vendor engineering teams. If backup is your specialism and customers trust you because of your technical expertise, this role is built for you. What you’ll be responsible for • Acting as the primary technical contact across a portfolio of strategic customer accounts, • Owning deep technical understanding of customer backup, DR, and cyber resilience environments, • Leading technical discussions around architecture, recoverability, performance, and ransomware resilience, • Translating business requirements into technical solutions and service improvements, • Ensuring backup platforms remain aligned with changing infrastructure and business priorities, • Driving adoption and optimisation across enterprise backup technologies, • Conducting technical reviews, audits, health checks, and recovery readiness assessments, • Managing complex technical escalations with support teams, vendors, and engineering teams, • Providing technical recommendations for renewals, licensing, and expansion opportunities, • Contributing to product roadmap discussions and long-term service improvements, • Educating customers on new features, resilience strategy, and data protection best practice What we’re looking for • Strong technical support, professional services, or technical account management experience within backup products or IT services, • Expert-level knowledge of Backup and DR Technologies including Rubrik, Druva, Zerto, Commvault, and NetBackup, • Strong understanding of cyber resilience, ransomware protection, and enterprise recoverability strategy, • Experience troubleshooting complex enterprise backup and infrastructure environments, • Ability to act as a trusted technical advisor to both technical and business stakeholders, • Experience within managed services, technical support, or professional services environments, • Additional experience across VMware, Hyper-V, Nutanix, Azure, AWS, Microsoft 365, Windows Server, Linux, PowerShell, and ITIL would be highly valuable Why this role • You’ll work in a role where technical expertise is the core requirement, • You’ll become the senior technical authority for strategic customer environments, • You’ll work closely with engineering, product, and leadership teams to shape customer outcomes, • You’ll stay close to the technology while building long-term strategic customer relationships, • You’ll join a business that values technical depth, ownership, and customer trust, • You’ll have genuine progression within a specialist technical team Follow Scout Global for more roles like this

• LA FROMAGERIE Title: EXPERIENCED FOOD RETAIL LA FROMAGERIE Marylebone W1, • Start: ASAP, • Job Description: We are looking for an EXPERIENCED FOOD RETAIL person to join our amazing team. The right applicant will have relevant experience in hospitality and sees it as a career move. This is a FULL TIME ROLE including some evenings, helping with our tasting events and weekends which can be very busy., • This is a physical role and involves some lifting and being on your feet in a busy customer led environment. Management opportunities for the right applicant., • The role of our Retail team is to work alongside the Managers to ensure the smooth day to day running of the shop floor., • Responsibilities  Assist with product orders while maintaining the correct stock levels., •  Follow instructions of the Managers across the business to implement sales strategies in order to increase month over month and year over year sales, •  Learn all about the products in the shop, training will also be given in the Cheese Room, Cheese & Wine bar/café & events so you can learn how the produce is used on our menus, •  Ensure a highly customer focused service environment consistent with La Fromagerie standards., •  Ensure a warm and welcoming environment for your fellow staff and customers, along with learning how to give advice and guidance to ensure customers make the best purchasing decision., •  Maintain standards for merchandising, presentation of stock, stock rotation, cleanliness, and hygiene  Minimise wastage through effective management of stock rotation, fridges, displays, promotions and food preparation best practices though good, sensible house keeping, • What is essential: Warm positive attitude with a strong team and work ethic. Willingness to work as part of a team Excellent customer service skills Good communication skills with written English and a good command of the English language We offer in return:, • Competitive package Career development in a well-established food business., • Meals on duty, • About LA FROMAGERIE LONDON La Fromagerie London has 3 locations: HIGHBURY, MARYLEBONE, BLOOMSBURY. The business was established over 30 years ago. We are all about great food & wine, each site has our signature walk-in Cheeseroom with two Cafes & a restaurant. We are open 7 days a week offering breakfast, lunch, supper & tutored tasting events. Our menus showcase the produce that we source and sell in the shops with an emphasis on seasonal, simple & delicious. Relaxed & convivial it is all about warm friendly and professional service with an attention to detail

We’re opening our newest MAAP LaB in London and we’re looking for an Assistant Store Manager to help bring it to life. This isn’t just retail. It’s a space where cycling, culture and community intersect. Rides, coffee, conversation - all anchored by a premium product experience. As #2 in store, you’ll partner closely with the Store Manager to lead the team, drive performance and deliver the MAAP experience on the floor. What you’ll do • Support the Store Manager in the day-to-day running of the LaB, • Lead from the floor, driving service standards, sales performance and team engagement, • Act as the key escalation point during trading hours when required, • Coach and develop team members through in-the-moment feedback and support, • Execute visual merchandising standards with precision and consistency, • Support roster execution, inventory management and operational processes, • Step into Store Manager responsibilities as required, • Play an active role in delivering community rides, events and activations What you bring • Solid retail experience with exposure to team leadership or keyholder responsibilities, • Strong execution focus - you deliver consistently and at pace, • Confident communicator with the ability to coach and influence others, • High attention to detail across product, VM and customer experience, • Commercial awareness and understanding of retail KPIs, • Hands-on, proactive and solutions-oriented, • Connected to cycling, fashion or cultural communities What’s on offer • Product allowance, • Staff discounts, • Competitive salary

Microsoft Dynamics 365 Account Manager London (Hybrid – 2 days onsite) £70,000 - £90,000 per annum About the Company You’ll be joining a global technology and consulting organisation at the forefront of digital transformation, cloud, and enterprise platforms. The business partners with some of the world’s leading enterprises to deliver large-scale transformation programmes across data, cloud, and Microsoft ecosystems. With strong investment in its Microsoft practice, this is a key hire within a growing team where licensing plays a critical role in shaping commercial outcomes and supporting major enterprise deals. You’ll be part of a collaborative environment working alongside sales, presales, delivery, and finance teams, with real exposure to high-value, complex client engagements. Role Summary We’re looking for a Microsoft Dynamics 365 (D365) Sales Lead with 3–5 years of experience to manage, optimise, and advise on licensing across internal teams and client engagements. This role is central to ensuring cost optimisation, compliance, and commercial accuracy, particularly across sales pursuits, renewals, and ongoing delivery. Key Responsibilities D365 Licensing Strategy & Advisory • Advise on licence selection across Finance & Operations, Sales, Customer Service, Field Service, Power Platform, and add-ons, • Assess requirements and recommend licensing aligned to Microsoft rules and best practices, • Act as licensing SME across Sales, Presales, and Delivery, • Support RFPs, bids, SOWs, and commercial reviews, • Identify opportunities to optimise licensing costs while maintaining compliance, • Support Microsoft promotions and incentive programmes, • Ensure compliance with Microsoft licensing agreements and CSP requirements, • Maintain accurate records of licences, usage, and assignments, • Act as liaison with Microsoft and CSP partners, • Maintain Microsoft licensing knowledge and certifications, • Educate internal teams on best practices and common pitfalls Skills & Experience Essential: • 3–5 years’ experience in Microsoft (D365 focused), • Strong understanding of D365 licensing models (F&O, CE, Power Platform), • Experience with CSP / Direct CSP models and Microsoft Admin Portals, • Strong analytical and commercial awareness, • Microsoft certifications (Dynamics 365 / Licensing), • Experience in enterprise or multi-client environments, • Exposure to presales or deal qualification This is a great opportunity to step into a role where you’ll directly influence how enterprise deals are structured, priced, and delivered, while building deep expertise in one of the most in-demand areas of the Microsoft ecosystem. If this sounds like the next step in your career, apply today!

Fixed Term Contract Duration - 11 Months About the Business Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK's best wealth manager for clients and their advisers. Quilter oversees £141.2 billion in customer investments (as of 31 December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial advice network and national, Quilter's investment platform and multi-asset solutions and Quilter Invest, the digital savings and investment app. High Net Worth includes the discretionary fund management and financial planning business, Quilter Cheviot. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us! About the Role Level - 5 Department- Risk Location - London Contract - 12 Month FTC Regulated/Non-Regulated: Non-Regulated As a Senior Financial Crime Manager, you will play a pivotal role in strengthening our financial crime framework alongside the Head of Financial Crime Prevention and supporting the Money Laundering Reporting Officer (MLRO). This is a senior Second Line of Defence (2LoD) position, acting as a financial crime subject matter expert (SME) across the entire business. You will provide robust oversight challenge, advisory support, and leadership on matters relating to anti-money laundering (AML)/ counter-terrorist financing (CTF), sanctions, tax evasion, anti-bribery & corruption (ABC) and fraud. You will help shape our financial crime framework, guide the Business through ongoing regulatory change, and ensure our risk management practices remain strong, compliant, and aligned to our risk appetite. Key Responsibilities • Monitor the effectiveness of 1LoD financial crime controls and identify gaps or improvement areas., • Provide oversight of Know Your Customer (KYC)/ customer due diligence (CDD) processes, including advisory support on high risk and enhanced due diligence (EDD) cases., • Develop, maintain, and enhance Group financial crime policies, standards and procedures, and risk appetite statements., • Conduct horizon scanning, perform gap analyses, and ensure timely implementation of regulatory changes., • Lead and maintain financial crime business-wide risk assessments., • Report outcomes clearly and regularly to senior management and governance committees., • Act as a financial crime SME across the Firm., • Provide practical guidance to business units on AML/CTF, sanctions, fraud and ABC matters., • Design and deliver engaging financial crime training programmes to employees at all levels., • Produce high-quality management information (MI) for senior management, governance forums, and relevant committees., • Support the MLRO with regulatory returns and ad hoc regulatory queries., • Design and deliver 2LoD monitoring and assurance reviews over 1LoD Financial Crime Operations., • Test the effectiveness of key controls and ensure timely closure of remediation actions., • As an SME, provide design input and support to the Financial Crime transformation programme., • Take ownership for delivery of targeted / prioritised enhancements to the Financial Crime control environment.About You, • Strong demonstrable experience in 1LoD / 2LoD Financial Crime roles within financial services (Wealth and Asset Management experience highly desirable)., • Deep technical knowledge of AML/CTF, CDD/EDD, sanctions, ABC and fraud requirements., • Proven ability to challenge the 1LoD and influence senior stakeholders., • Strong data and trend analysis capability with the ability to identify emerging risks., • Comfortable preparing high quality MI and presenting insights to senior leadership and committees., • Confidence in engaging with senior stakeholders, acting as a trusted adviser and SME., • Skilled at delivering training and embedding a strong financial crime culture., • Strong understanding of the UK regulatory environment for financial crime., • ICA International Diploma in Financial Crime Prevention/ AML, ACAMS, or equivalent professional certifications.#LI-KH1 Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together : Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Healthcare Cash Plan: Jersey employees only. Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits. In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

Job Title - Delivery Director – ServiceNow (Telco Transformation Program) Work Location - London – Weekly 3 Days Work from Office 1 year Employment Contract Experience - 18+ years of overall IT experience with 10+ years in program / delivery leadership roles managing large enterprise transformation programs. Job Summary We are looking for an experienced Portfolio/ Program Manager/Delivery Director - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe / Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps. Key Responsibilities Program Leadership • Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations., • Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations., • Drive program execution aligned with business transformation goals., • Establish and maintain program governance frameworks. Scaled Agile Delivery Management • Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile)., • Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams., • Facilitate:, • Program Increment (PI) Planning, • Sprint Reviews, • Release Planning, • Retrospectives, • Ensure cross-team dependencies are managed effectively. Multi-Vendor Management • Manage delivery across multiple vendors, system integrators, and internal teams., • Ensure alignment across vendors on:, • Delivery timelines, • Quality standards, • Architecture guidelines, • Resolve vendor conflicts and manage collaboration frameworks. Stakeholder Management • Act as the primary interface between business leadership, IT leadership, and vendor teams., • Provide regular program updates to executive stakeholders., • Manage stakeholder expectations and drive alignment on priorities. Financial & Commercial Management • Manage program budgets, cost tracking, and financial forecasting., • Ensure program delivery within approved budgets and contractual agreements., • Track vendor deliverables, milestones, and payment milestones. Risk & Dependency Management • Identify and mitigate program-level risks and issues., • Manage cross-workstream dependencies., • Establish proactive risk management frameworks. Governance & Reporting • Establish strong program governance models including:, • Steering Committee meetings, • Program management office (PMO) reporting, • Delivery dashboards, • Track KPIs such as:, • Delivery milestones, • Velocity and throughput, • Program risks, • Budget utilization. ServiceNow Program Oversight Provide leadership for ServiceNow platform initiatives including: • IT Service Management (ITSM), • IT Operations Management (ITOM), • Configuration Management Database (CMDB), • Telecom Service Operations Management (TSOM), • Telecom Service Management (TSM), • Customer Service Management (CSM) Ensure alignment with enterprise architecture and telecom operational processes.

About the Business Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK's best wealth manager for clients and their advisers. Quilter oversees £141.2 billion in customer investments (as of 31 December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial advice network and national, Quilter's investment platform and multi-asset solutions and Quilter Invest, the digital savings and investment app. High Net Worth includes the discretionary fund management and financial planning business, Quilter Cheviot. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us! About the Role Level - 4 Department- Risk Location - London Contract - Permanent This is a key role within the Risk function to support the Senior Risk Manager in a small but busy team focussing primarily on the investment / asset management division which is part of a larger Affluent Business Partnering Risk team. We work collaboratively with key stakeholders across the business. You will work alongside our Risk and Compliance colleagues across the Risk function. As a key member of the wider Risk and Compliance community you will have opportunities to learn about other areas of the Quilter business. This is an ideal role for someone who has experience of operational risk management and would like to move into a strategic focussed role providing advice and guidance on key strategic initiatives direct to the business. Key responsibilities include: • Providing support and challenge with a focus on ensuring risk is an integral part of the business in line with the Quilter Risk Management Framework., • Leading and supporting the Senior Risk Manager with the completion of risk deep dives and/or risk assessments as part of strategic initiatives across the asset management business and escalating where risks may be outside of risk appetite., • Providing advice and guidance to stakeholders and an independent view of the risks being faced, together with suggestions for mitigation., • Representing the Risk function at formal governance and project working groups., • Leading on the identification and evaluation of top risks., • Supporting the quarterly risk appetite process., • Leading the oversight of risk events and RCSA development., • Inputting into investment / asset management division and wider Group risk reporting., • Supporting the development of risk appetite, inputting into ad hoc or annual reviews., • Supporting risk scenario, stress tests and wind-down planning., • Supporting the maintenance of the team's profile and build relationships with stakeholders across the business.About You, • Knowledge and experience within the asset management industry including exposure to relevant regulatory rules such as COLL, COBS, PRIN and PROD., • Experience in operational risk management within a financial services company preferred., • Strong analytical skills and attention to detail., • Excellent communication skills (both written and oral)., • Ability to work well in a small, collaborative team., • Strong stakeholder management & relationship building skills.Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally. Microland’s driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit for more details. Position: Field CTO – Cloud & Applications Office Location: London Travel: As required across the UK and Europe Reports to: SVP – Geo Leader (EMEA) Role Overview The Field CTO – Cloud & Applications is a senior, client-facing advisory role responsible for shaping executive-level conversations around cloud strategy, application modernisation and enterprise-scale managed services. The role exists to influence, guide and elevate how enterprise clients think about cloud and application platforms transformation and also long-term managed capabilities. It helps clients connect technology decisions to business outcomes such as resilience, agility, cost optimisation and operational efficiency. This role is a blend of technology leadership, executive advisory and pre-sales enablement, complementing sales, delivery and architecture teams by bringing clarity, confidence and direction to complex transformation and managed service discussions. Core Expertise • Cloud strategy and cloud managed services across AWS, Azure and GCP, • Enterprise cloud and application operating models, including run, optimise and evolve, • Application modernisation, rationalisation and lifecycle management, • Cloud-native architectures and platform engineering, • DevSecOps, CI/CD and developer productivity at scale, • Enterprise-scale application and digital managed services, including cost, reliability and performance optimisation Key Responsibilities Executive Advisory and Client Engagement • Engage confidently with senior client stakeholders across enterprise accounts., • Lead executive-level discussions on cloud strategy, application modernisation and managed service-led operating models, • Help clients articulate their challenges, priorities and transformation ambitions across both change and run agendas, • Act as a trusted advisor supporting sales-led pursuits, without assuming delivery ownership Cloud, Application and Managed Services Leadership • Provide thought leadership on:, • Application modernisation approaches including re-host, re-platform and re-architect, • Cloud-native architectures and enterprise cloud operating models, • Managed service models for cloud and applications, including service design, governance and optimisation, • Platform engineering, developer experience and modern software delivery practices, • Bring clarity to complex environments by balancing innovation with operational stability, security and cost, • Challenge traditional thinking where required, while remaining pragmatic and outcome-focused Pre-Sales and Opportunity Shaping • Work closely with Account Executives and sales leadership throughout the pre-sales lifecycle, • Support early-stage opportunity shaping by influencing problem definition, solution direction and managed service positioning, • Participate in key pursuits as an executive-level technology advisor, • Elevate conversations from tools and technologies to platforms, operating models and long-term service outcomes, • Maintain continuity of senior client relationships throughout the sales cycle Thought Leadership and Market Positioning • Develop and articulate a clear, opinionated point of view on cloud, applications and managed services evolution, • Represent the organisation in executive briefings, industry forums, roundtables and customer advisory sessions, • Contribute to external thought leadership through blogs, presentations and whitepapers Internal Collaboration and Enablement • Collaborate closely with Account Executives, architects and delivery leaders, • Provide strategic guidance without becoming part of day-to-day delivery, • Coach senior sales and technical stakeholders on positioning cloud and application managed services, • Ensure consistency of narrative, value proposition and messaging across pursuits Stakeholder Engagement External • CIOs, CTOs, CDOs and senior technology leaders, • Business, digital and transformation stakeholders Internal • Account Executives and sales leadership, • Solution architects and technical specialists, • Delivery and operations leadership, • Regional and global leadership teams Compensation & Benefits • Competitive base salary & Bonus., • Travel and client engagement expenses as per company policy. Why Join Us? We are a leading global, AI-first, platform-led technology infrastructure services company recognized for making digital infrastructure resilient and autonomous. • Exceptional commission structure and significant earning potential., • The opportunity to directly impact company growth by bringing in flagship new clients., • Work with cutting-edge AIOps and cloud technologies. (EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About the Business Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK's best wealth manager for clients and their advisers. Quilter oversees £141.2 billion in customer investments (as of December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us! About the Role Level: 2 Department: IT Operations Location: London Contract type: Permanent The Technology Delivery Centre Analyst is a critical role in delivering high quality IT services to our internal and external customers through efficient support and preventative maintenance. The role is responsible for provisioning maintenance and regular checks on our infrastructure estate, resolving escalated end-user issues, incidents and where appropriate major incidents. The function provides walk-up tech bars for users to obtain immediate support. Whilst supported by Customer Service and Infrastructure SMEs the Delivery Centre Analyst provides a hub through which all customer support and preventative action to deliver operational support is focused. Responsibilities: • Diagnose and Resolve Technical Issues: Quickly identify and address technical problems to minimise downtime., • Maintenance and Support: Perform routine maintenance and support for end user and infrastructure environments (such as application and job maintenance, daily system checks, onsite end user and meeting room support, build support, walk-up customer issues, etc.), • Problem Management ownership and investigation., • Knowledge Management creation, validation and communication., • Event Monitoring: Proactively monitor events and respond to incidents to prevent service disruptions., • Identify and triage security incidents., • Resolving technical issues escalated beyond level 1 support expertise., • VIP Support and Event Management: Deliver high-quality support for VIPs and manage technical aspects of corporate events. Key Projects or Undertakings:, • Provide onsite and remote support for end-user locations and infrastructure environments., • Continually improve support processes across the technology function and our platforms., • Third-party engagement and coordination to support delivery of service, issue resolutions, etc., • Maintain existing and submit new knowledge base articles to improve support capabilities, self-service opportunities, reduce customer impact and improve staff efficiency. Review and approve changes requested by Customer Support and Infrastructure teams., • Support the Customer Outcomes Manager, Project Managers and other stakeholders in understanding customer requirements and expectations and testing these in new or changed services. Main Stakeholders:, • Business users and customers - provide the necessary level of support to achieve the desired outcomes of our customers and deliver an excellent customer journey., • Infrastructure support, design and development functions within Technology - Provide excellent support to Technology colleagues to ensure desired outcomes are achieved., • Head in CIO function and Senior Technology Management - Provide updates and insights to senior technology management and the CIO function., • Service Operations customer support and fulfilment teams - Provide appropriate triage and data gathering to ensure handovers and escalations are accurate. About You Essential Experience, Skills, and Knowledge: • Proven experience in IT Service Management processes, standards and IT support roles., • Experience using Service Management, diagnostic, collaboration and support tools such as NextThink, ServiceNow, SCCM, etc., • Excellent customer service skills and focus., • Strong analytical skills with the ability to interpret data and make informed decisions., • Excellent communication and interpersonal skills., • Ability to work collaboratively with various departments and stakeholders., • Professional work ethic with experience in supporting VIP's and Company Executive's.#LI-PM1 Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a wide variety of opportunities to work within challenging and exciting environments with our major clients in Global Media, Banking, Government, Telecoms & Utilities. As a Principal Network Architect, you will be a trusted advisor, technical authority, and strategic partner to our clients. You will lead the design of complex, secure, and scalable network architectures, translating business requirements into robust technical solutions. This role combines technical leadership, solution architecture, consultancy, and pre-sales engagement, requiring a strong ability to operate at both strategic and hands-on levels. You will work closely with customers, sales, delivery teams, engineering functions, and senior stakeholders—guiding engagements from initial concept through to detailed design, delivery oversight and operational readiness. Key Responsibilities Client Engagement & Consultancy • Operate as a trusted advisor for key clients and prospective customers (new logos)., • Engage with stakeholders from C-level executives to technical engineering teams, translating complex technical and business requirements into high‑level and detailed technical architectures., • Provide expert consultancy on network strategy, transformation roadmaps, best practices, and emerging technologies., • Act as the Design Authority across major programmes, owning the end‑to‑end technical vision from inception through transition to operations., • Architect network solutions across environments of varying scale—from small to mid‑sized infrastructures through to highly complex, large‑scale enterprise and multi‑site architectures—covering LAN/WAN, Wireless, routing, switching, SDN, and security technologies. Ensure all designs are scalable, resilient, secure, and aligned to customer requirements, technical strategy, and industry best practices, • Lead creation of high-quality architectural documentation, including HLA, HLD, LLD, standards, and design patterns., • Partner with the Sales team during pre‑sales engagements to define solutions, scope opportunities, and support commercial proposition development., • Lead technical responses for Tenders, IITs, and RFPs, including architecture design, technical writing, risk identification, and pricing model support., • Work alongside multi-disciplinary delivery teams, providing leadership, technical guidance, and assurance during implementation phases., • Support project managers and engineering teams to ensure solutions are delivered in line with architectural intent and to the highest quality., • Contribute to internal knowledge sharing, capability development, and practice maturity across the organisation. Across a broad and evolving technology landscape, including: • Enterprise LAN/WAN, SD-WAN, SDA and Wireless architectures, • Data Centre end to end solutions, • Routing & switching technologies, • Network Security, Firewalls, Zero Trust, SASE/SSE, • Software-defined networking solutions, • Cloud networking (AWS / Azure / GCP / OCI) – highly desirable, • Automation, orchestration & Infrastructure‑as‑Code - desirable What We’re Looking For Technical & Professional Expertise • Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments., • Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking., • Experience acting as the final technical authority or Design Authority on complex engagements., • Strong background in pre‑sales, tender responses, and solution shaping., • Ability to clearly articulate complex technical concepts to non‑technical audiences and senior stakeholders. Consultancy & Communication • Excellent interpersonal, written, and verbal communication skills—capable of producing well-structured technical documentation and delivering impactful presentations., • Ability to engage with business stakeholders and end-users to diagnose issues, propose solutions, and provide strategic recommendations., • Comfortable representing the organisation independently, with a focus on delivering outstanding customer experiences. Ways of Working • Demonstrably collaborative approach when working with sales, engineering, and delivery functions., • Self-sufficient, proactive, and comfortable working in high-pressure environments., • Experience working within Agile / Scrum, Waterfall, and hybrid project delivery methodologies., • Strong commitment to continuous learning and staying ahead of industry advancements. Desirable Certifications & Skills (Certifications not required but advantageous) • CCNP / CCIE, JNCIP / JNCIE, or equivalent expert-level certifications, • Security vendor certifications from platforms such as Fortinet (NSE), Palo Alto (PCNSE/PCNSA), Cisco Security (CCNP Security/CCIE Security), and Check Point (CCSA/CCSE)., • Cloud certifications (AWS/Azure/GCP/OCI), • Strong understanding of structured delivery and operational frameworks (ITIL, PRINCE2, AgilePM, or similar project/service management certifications), • Experience with automation tools (Python, Ansible, Terraform, etc.) Expected behaviours We have a structured performance management framework which measures continual attainment against key personal behaviours. We believe this is an important part of our success and culture. Joining as a team member we expect you to act as a role model and exemplar against these behaviours which are to be: • Proactive, • Adaptable, • Flexible, • A team player, • Reliable Flexibility The key to our success is our teamwork and collaboration. We take a hybrid approach – working remotely and coming into the office depending on the business demand and collaboration required as part of the delivery process. Equal opportunities CACI is proud to be an equal employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favorably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will: • Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on 020 7602 6000 to discuss individual requirements further).

Account Manager (Client Success) - IT Solutions Provider 📍 London (Hybrid) | 💰 £40,000–£50,000 + OTE £60,000–£70,000 A growing and highly regarded technology services provider is looking for a relationship-driven Account Manager to join their team. This is a fantastic opportunity to take ownership of established client relationships within a collaborative and supportive environment. This role sits at the heart of the business and is ideal for someone who enjoys building strong client partnerships, understanding people as well as technology, and ensuring customers receive exceptional service. The Role: You will act as the primary point of contact for a portfolio of clients, ensuring their technology services deliver real value. This is not a heavily sales-driven role, success comes from building trust, maintaining strong relationships, and staying organised around account performance. The position is approximately 80% relationship management and 20% commercial/account oversight. Key Responsibilities: • Build and maintain strong, long-term relationships with key client stakeholders, • Act as a trusted advisor, understanding client needs and ensuring service delivery aligns with expectations, • Work closely with internal technical teams to ensure successful delivery of IT services, • Monitor account performance and maintain oversight of commercials, • Identify opportunities to strengthen partnerships and deliver additional value, • Facilitate regular client meetings, service reviews, and strategic discussions What We’re Looking For: • Experience in Client Success, Account Management, or Service Delivery within IT Services / MSP environments, • Backgrounds such as Service Delivery Manager, Account Manager, Project Manager, or Customer Success Manager are all highly relevant, • A naturally relationship-driven and personable approach, • Strong listening skills and the ability to understand both technical and people challenges, • Organised and commercially aware, with the ability to manage accounts effectively, • Confident and authoritative when working with clients and internal teams. The Team: You will join a CS/AM/SE team of four, working closely alongside colleagues in a collaborative environment focused on delivering outstanding client experience. Why Join? • Competitive salary £40K–£50K with OTE £60K–£70K, • Established client base with strong long-term relationships, • Supportive and collaborative team environment, • Opportunity to make a real impact in a people-first, relationship-led role If you’re someone who enjoys building trusted relationships, understanding client needs, and ensuring technology services truly deliver value, we’d love to hear from you.

Job Description We are currently recruiting an exciting opportunity for an AI and Automation Specialist to join our IT team. Role Overview In this hands-on delivery role, you will lead the build and deployment of automation and agent solutions using Microsoft 365 tooling. You will turn prioritised use cases into secure, reliable releases, while establishing repeatable delivery approaches for the future. You will work closely with Information Security, Cyber and Technology Risk to ensure that delivery aligns to policy and control requirements. Responsibilities include: • Configuring and enhancing CoPilot Studio agents and Power Automate workflows within agreed boundaries., • Shaping technical delivery options for each use case, selecting pragmatic patterns that can be reused and scaled., • Implementing secure controls, including permissions, access boundaries, and least privilege., • Producing production ready assets including error handling, logging, support notes, and handover documentation., • Supporting testing and release activity, including defect resolution and early life support., • Contributing to benefits capture by defining measurable outcomes for delivered solutions and supporting evidence collection. Person Specification The ideal candidate will have strong working knowledge of Microsoft 365 automation and agent tooling, including Power Automate and CoPilot Studio. You will have a deep understanding of identity, access and permissions in M365, and how these affect data exposure. Experience working in regulated environments with strong control expectations and auditability is essential. You will also demonstrate a strong understanding of data access and information risk concepts, and will demonstrate a strong knowledge of delivery standards for production releases. About Us Transact is a leading UK investment wrap platform for financial advisers and their clients. Our culture is collaborative, inclusive and open-minded. We work hard to continually challenge the way we do things to maintain our market leading status. As a customer-centric and client-focused business, we put our clients, like Mrs Miggins, at the heart of everything we do. Our platform enables clients and their advisers to manage their financial portfolio in one single online place, and is supported by unrivalled personal service. Our goal is to make all aspects of portfolio management as easy and efficient as possible for everyone involved, through the features we develop, our integrations with other systems, and the support we provide. Our purpose : We enable the Miggins family and their adviser to hold their investments on a single platform across wrappers. We provide custody, tax wrapping, trading and reporting. Our strategy : We make financial planning easier for advisers by delivering great service. Our platform helps advisers grow revenues and reduce risk and cost in their business. We will always have control of our technology, wrappers and service. Our values : We do the right thing for customers, advisers, staff, shareholders, suppliers and the wider community. Transact's parent company, IntegraFin Holdings plc, is listed on the London Stock Exchange and is a constituent of the FTSE 250 index. Established in 2000, today we have over £77.2 billion of funds under direction on behalf of over 249,000 investor clients (as at December 2025). Equal Opportunities We provide a diverse and inclusive workplace and ensure that all of our staff respect and understand individual differences. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

Job Description We are currently recruiting an exciting opportunity to join the IT team as an Integration Developer. Reporting to the IT Development Manager this role will act as the technical bridge between our robust, internal developed core systems and modern cloud based SaaS platforms. Working with the Development, Engineering and Project teams your primary focus will be to define API driven integrations and utilise Microsoft middleware to create seamless, event driven data flows across the business. Role Overview Your main area of responsibility will be to design, build, and orchestrate secure API integrations and complex data flows across disparate systems. You will manage the extraction, transformation, and routing of data working with multiple integration protocols such as REST and GraphQL to ensure reliable and efficient communication. You will be responsible for engineering and maintaining Microsoft-centric middleware solutions using the Azure integration stack, including API Management, Logic Apps, and Azure Functions. A strong emphasis will be placed on promoting scalable, decoupled, and event-driven integration patterns, moving the organisation away from brittle point-to-point connections and towards modern, resilient architectures. Your responsibilities will also include embedding Secure by Design" principles across all integration solutions and ensuring best practices are followed throughout the full lifecycle of delivery. You will also create and maintain clear, comprehensive technical documentation covering APIs, middleware processes, and end-to-end system integrations, enabling maintainability, transparency, and effective knowledge sharing across technical teams. Person Specification You will have a strong educational foundation in computer science, software engineering, or a closely related discipline, supported by deep technical expertise in Azure Integration Services. You will possess a broad and practical understanding of traditional and modern development technology stacks, enabling you to confidently support, maintain, and collaborate on internally developed enterprise applications. You will demonstrate comprehensive knowledge of API consumption patterns, integration architectures, and data mapping and transformation techniques, alongside a solid grasp of modern authentication and authorisation protocols used in secure SaaS-to-SaaS and system-to-system communication. This includes practical experience with OAuth 2.0, OpenID Connect, SAML, and API key-based authentication models, as well as a strong understanding of API security best practices and threat mitigation strategies. Your approach will be analytical and objective, underpinned by strong intellect and a mature, accountable mindset when designing and implementing secure integration solutions. The role requires proven commercial experience orchestrating API connections and designing or developing middleware to integrate complex enterprise SaaS platforms. You will have an excellent track record of translating complex business and project requirements into scalable, secure, and maintainable technical integration solutions, remaining highly focused on delivery and task-oriented execution. Strong experience working with version control systems and associated development workflows is essential, with a preference for Git-based practices. You will bring total integrity to the role, demonstrating accountability, objectivity, and professionalism in all interactions. Strong interpersonal and communication skills will enable you to work effectively with technical and non-technical stakeholders alike, ensuring clarity, alignment, and successful outcomes. You will also show the ability to innovate and think creatively, applying out-of-the-box thinking to solve complex problems and continually evolve integration solutions. Experience with the Microsoft Power Platform ecosystem, including tools such as Power Automate, Power Apps, or related services, would be highly desirable. Broader application development experience across a range of technologies, including PHP or other web languages, is also beneficial. Relevant Microsoft certifications, such as Azure Developer Associate or Azure Solutions Architect Expert, are advantageous and will be viewed as a strong indicator of technical depth and commitment to ongoing professional development. About Us Transact is a leading UK investment wrap platform for financial advisers and their clients. Our culture is collaborative, inclusive and open-minded. We work hard to continually challenge the way we do things to maintain our market leading status. As a customer-centric and client focused business, we put our clients, like Mrs Miggins, at the heart of everything we do. Our platform enables clients and their advisers to manage their financial portfolio in one single online place, and is supported by unrivalled personal service. Our goal is to make all aspects of portfolio management as easy and efficient as possible for everyone involved, through the features we develop, our integrations with other systems, and the support we provide. Our purpose : We enable the Miggins family and their adviser to hold their investments on a single platform across wrappers. We provide custody, tax wrapping, trading and reporting. Our strategy : We make financial planning easier for advisers by delivering great service. Our platform helps advisers grow revenues and reduce risk and cost in their business. We will always have control of our technology, wrappers and service. Our values : We do the right thing for customers, advisers, staff, shareholders, suppliers and the wider community. Transact's parent company, IntegraFin Holdings plc, is listed on the London Stock Exchange and is a constituent of the FTSE 250 index. Established in 2000, today we have over £77.2 billion of funds under direction on behalf of over 249,000 investor clients (as at December 2025). Equal Opportunities We provide a diverse and inclusive workplace and ensure that all of our staff respect and understand individual differences. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

Fixed Term Contract Duration - 12 Months About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.2 billion in customer investments (as of December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us! About the Role Level: 4 Location: Fully Remote Department: Training & Development Contract: Fixed Term Contract/ Secondment Contract Duration: 12 months The primary purpose of the T&D Consultant is to deliver induction (advice process), business submission, licencing and soft skills training to financial advisers within the QFP Network. You will also support the design and delivery of training interactions to support the development and knowledge of financial advisers. Key Responsibilities and scope of role: • Support the onboarding of new advisers joining QFP through the delivery of induction and licencing training., • Deliver business submission webinars to advisers and the staff from AR firms to develop and improve the quality of case submissions to QFP, • Design training interactions to improve adviser or AR firm knowledge or skills, • Develop case studies and adviser knowledge tests, • Assess the competence of advisers in role-plays and provide developmental feedback, • Develop effective relationships within Quilter, AR Firms and Advisers., • Carry out and document a minimum of 35 hours relevant CPD per year. Consumer Duty Whilst this isn't a directly customer facing role, the duties you will perform will contribute to the overall positive outcomes for our customers by ensuring that advisers follow the QFP advice process which is designed to meet the requirements of Consumer Duty. About You Key Behavioural Skills: • Training delivery and design skills, • Planning and organisation skills, • Adaptability and self-management, • Stakeholder management and influencing skillsQualifications required:, • Level 4 qualification in Financial Advice (required), • Level 3 qualification in Mortgage Advice (desirable)Knowledge, Skills & Experience:, • Training Delivery & Design: Experience of designing and delivering training programs, within the financial services sector to agree timescales, • Coaching: Experience of developing financial advisers or financial services teams (e.g. - compliance or case checking), • Knowledge: In-depth understanding of financial services, including regulatory requirements and industry standards., • Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly., • Advice Process - A good understanding of the advice process, compliance and the soft skills required by a Financial Advisor., • Technology Proficiency: A good understanding of both Word, Excel, PowerPoint and experience of using training design tools and methodologies., • Adviser Point of Sale Systems: A knowledge of POS/CRM systems used by Advisers to support their advice., • Adaptability: Ability to adjust training methods to suit different learning styles and environments., • Attention to Detail: Meticulous in ensuring training materials are accurate., • Interpersonal Skills: Strong ability to build relationships and work collaboratively with various stakeholders.#LI-remote #LI-FD1 #Quilter Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together : Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Healthcare Cash Plan: Jersey employees only. Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits. In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

JOIN US as a Centre Manager – a role for the remarkable Ready to step into a role where your standards, drive, and mindset truly matter? ABOUT US At One Avenue Group, we provide serviced offices in prime locations at the heart of London. We take a distinctive approach to the serviced office industry, drawing inspiration from the standards set within high-end hospitality. We’re not looking for industry insiders - we’re drawn to people who bring sharp, transferable skills and a fresh perspective. If you’ve got the foundations - a service-led attitude, agility, and the hunger to grow - we’ll equip you with the tools and training to thrive. Potential and mindset matter more than where you’ve come from. We believe great work deserves great rewards, so we offer a competitive salary, performance bonuses, and plenty of perks that keep our people thriving. From career development and wellness support to unforgettable team events and holiday time that lets you truly switch off, we've built a culture that backs ambition and celebrates the fun along the way. THE ROLE We’re looking for a driven, experienced Centre Manager to lead daily operations, ensure efficiency, and deliver outstanding customer service. The ideal candidate brings strong leadership, a proactive mindset, and clear, confident communication. We’re looking for someone with the confidence, poise, and a sharp instinct to lead from the front. As Centre Manager, you’ll set the tone, and ensure a seamless client experience, whilst maintaining the high standards expected by our clients. Key Responsibilities: • Build strong client relationships, ensuring smooth onboarding/offboarding, • Identify operational improvements to ensure high standards, • Foster a culture of positivity and professionalism while driving team growth and individual progression, • Lead team meetings, task delegation and performance oversight, • Manage suppliers and contractors, • Conduct sales viewings and maintain centre-wide sales forecast awareness, • Administer client billing and invoicing processes, • Oversee facilities and ensure health and safety compliance, • Respond to building issues and emergencies as needed CANDIDATE PROFILE If you enjoy thriving in fast-paced environments, then you’ll feel right at home here. You bring the energy, the detail, and the leadership that make an operation feel seamless and exceptional. You’re not just capable; you’re composed, driven, and always two steps ahead. You’re polished, positive, and solutions led. We’d love to meet you if you: • Lead with a proactive, hands-on approach, • Prioritise exceptional client care and clear, confident communication, • Have strong operational and team management experience, with a talent for coordination, • Stay calm, adaptable, and composed under pressure, • Are relentlessly organised, with razor-sharp attention to detail, • Build trust quickly and create a warm, elevated atmosphere, • Love to take initiative, stay solutions-focused, and confidently own client-facing events WHAT WE OFFER Salary: £40,000-45,000 PA We provide structured training, clear progression, ongoing development, meaningful recognition, and a vibrant, engaging culture. You will be based in Central London, working Monday to Friday. The role is 100% office-based which will allow you the chance to work face-to-face with a dynamic and energetic team in a premium, high-end workspace. You’ll be part of a team that blends sharp professionalism with a real sense of fun, and where camaraderie fuel's purpose. Initially offered on a temporary basis, with potential to become permanent for the right person ready to thrive. FINDING THE RIGHT FIT Training covers the process, but you bring the presence! That’s why we’re after more than experience. At One Avenue, a refined presence and a service-first mindset aren’t extras, they’re essentials. We hold the bar high, and we expect everyone we bring in to meet it -not just in what they do, but in how they carry themselves. If that sounds like you, apply now for immediate interview consideration. If successful, we will welcome you to an in-person open day. THE OPEN DAY EXPERIENCE This isn’t your typical candidate meeting - it’s your first real glimpse into life at One Avenue. From the moment you arrive, you’re welcomed like a guest. Think tailored hosting, fine details flawlessly executed, and an environment that speaks volumes without saying a word. Every detail is considered and every interaction intentional. You’ll meet our senior leaders, explore the space that sets the tone for our brand, and engage in meaningful conversations that reveal not just what we do, but how we do it. From an exceptional lunch to behind-the-scenes insight, you’ll leave with a clear, confident sense of what we stand for, and whether you see yourself being part of our elite team! If you're the kind of person who values excellence, detail, and ambition, we’d love to meet you!

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm. Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility. Why should you be part of our success story? XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions. Position: Customer Experience Manager - UK Key Responsibilities Customer Voice & Problem Resolution • Mandate to lead the full Voice of the Customer (VOC) program, aggregating and analyzing customer insights across multiple channels (call centers, social media, surveys, retail, partners, and direct feedback)., • Proactively identify pain points and trends, prioritizing high-impact issues that require escalation and resolution., • Ensure closed-loop resolution by coordinating cross-functional actions with HQ, regional teams, and key business lines (Sales, After-Sales, Product, Digital, PR, and Technical)., • Drive improvements in issue response time and accountability across departments., • Ticket system monitor the local ticket system to collect, track, and manage customer feedback and complaints. Categorize tickets into key areas:, • Product Quality, • Service & After-Sales, • Delivery & Logistics, • Technical Support, • General Customer Experience, • Assign priorities based on urgency and impact., • Enable cross-team collaboration with clear ownership. Cross-Functional Leadership & 360° Approach • Act as the internal project manager, securing cross-functional collaboration by ensuring all departments contribute to a seamless customer journey., • Work closely with Sales, After-Sales, Product, Retail, Technical, PR, and Digital teams to eliminate process silos and optimize customer interactions across touchpoints., • Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience., • Prioritize and drive key customer initiatives, ensuring that improvements are implemented across all areas. Retail Network Development & Hiring Standards (optional) • Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards., • Oversee Assessment Centers for hiring, defining best practices for onboarding new customer-facing employees across retail and call centers., • Work with HR and Training teams to define key CX competencies for hiring and performance management. Experience Measurement & Reporting • Own customer experience KPIs (e.g., NPS, CSI, customer retention), providing data-driven insights to national and global leadership., • Establish clear reporting mechanisms to track progress, identify challenges, and recommend strategic actions, • Develop and maintain dashboards that provide real-time visibility into customer satisfaction and pain points. Continuous Improvement & CX Innovation • Drive process optimizations, system enhancements, and new initiatives to improve customer experience efficiency., • Explore innovative tools/digital solutions to enhance engagement and satisfaction., • Foster a culture of continuous improvement, ensuring CX remains a top priority. Requirements and skills • Experience:, • Experience in VOC management, or cross-functional coordination roles., • Proven ability to collaborate with technical, operational, and business teams., • Experience in automotive, tech, or consumer-facing industries is a plus., • Skills:, • Proficiency in AI-driven tools., • Strong analytical skills to interpret VOC data and prioritize actions., • Excellent communication and stakeholder management skills., • Fluency in English and Danish., • Mindset: Proactive and passionate about customer-centric innovation. Next steps: To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further. As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team. Our Commitment to Diversity and Inclusion: At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

Software Engineer - Tech for good! Location: London, hybrid working (2-3 days p/w in the office) Salary: £80-100k + equity potential Industry: Medical grade AI HealthTech Immersum is supporting a fast-growing AI HealthTech business building advanced products within a highly regulated, real-world environment. Their products are used by clinicians and the ambulance service positively impact the lives of people every day. Backed by strong commercial traction and entering a major growth phase, the company is investing heavily in its engineering teams as it scales both its platform and product offering internationally. This is an opportunity to join a product-led engineering environment where technology decisions have direct customer impact and engineers are encouraged to contribute to both product direction and technical execution. We are looking for strong Software Engineer who care as much about the user problem as the technical implementation. You’ll join a collaborative product squad working across modern frontend applications, backend services and distributed systems in a fast-moving environment where shipping quality software matters. The Role: You will work closely with Product, Design and Engineering teams to build and deliver customer-facing features across the full technology stack. The role combines hands-on software engineering with strong product collaboration and ownership, giving engineers the opportunity to influence both technical decisions and user outcomes. You’ll contribute to scalable applications and backend services, help shape engineering best practices and work within a modern cloud-native infrastructure environment. The business operates within a regulated sector, meaning reliability, quality and security are critical components of software delivery. This role would suit engineers who enjoy ownership, autonomy and solving complex real-world problems within a high-growth technology business. Responsibilities: • Build and ship full stack product features across frontend and backend systems, • Collaborate closely with Product Managers and Designers to deliver high-quality user experiences, • Develop scalable APIs and backend services, • Contribute to modern frontend applications using React and TypeScript, • Work within cloud-native and distributed systems environments, • Support engineering quality, reliability and operational best practices, • Participate in architecture and technical design discussions, • Contribute to continuous delivery and deployment processes, • Work across event-driven systems and asynchronous workflows where appropriate, • Help improve internal engineering standards, tooling and development workflows, • Operate effectively within a regulated software delivery environment Experience: • 3-5+ years of commercial in Software Engineering, • Strong frontend development experience with React and TypeScript, • Backend development experience using Node.js, NestJS and/or Python/FastAPI, • Experience building and shipping production-grade software, • Strong understanding of distributed systems and scalable application design, • Experience working closely with Product and Design teams, • Strong problem-solving and communication skills, • Experience operating within Agile software development environments, • Understanding of cloud infrastructure and modern deployment practices Desirable: • Experience working within regulated industries or compliance-focused environments, • Experience with healthcare, fintech or other high-availability systems, • Familiarity with infrastructure-as-code and Terraform, • Experience with event-driven architecture patterns, • Exposure to cloud platforms such as GCP or AWS, • Experience with containerised environments and Kubernetes, • Understanding of CI/CD, GitOps or automated deployment tooling, • Experience integrating with third-party platforms or APIs Tech Environment: • TypeScript, • React, • Node.js / NestJS, • Python / FastAPI, • PostgreSQL, • Redis, • Cloud-native infrastructure, • Kubernetes, • Event-driven systems, • Infrastructure-as-code What’s on Offer: • Competitive salary and potential equity participation, • Modern engineering environment with strong technical ownership, • High-impact product work solving meaningful real-world problems, • Hybrid working with a collaborative office culture, • Latest equipment and tools, • Clear progression opportunities as the engineering function scales, • The opportunity to work on products with visible customer impact every day

Job Role: Management Consulting Manager – Comms, Media, Technology – B2B Location: London Mobility: Up to 100% Career Level: Manager As a team: At Accenture Strategy & Consulting, we help clients turn disruption into competitive advantage by delivering end-to-end transformations that create real, sustainable value. Our Communications, Media & Technology (CMT) practice partners with leading organisations across the Telecoms, Media, Software, Platform, and High-Tech industries, combining deep industry expertise with data-led insights to design and implement innovative solutions. We work at the heart of industry and innovation – helping clients tackle their most complex challenges. We bring together global capabilities, functional knowledge, and ecosystem partnerships to accelerate change and help our clients lead in the digital age. Much of our work centres on B2B growth, B2B customer experience, and large-scale B2B transformation across sales, service, and operations. As a Manager in our CMT Strategy & Consulting team, you’ll lead diverse, high-performing teams to shape and deliver strategies that unlock growth, improve performance, and enable transformation at scale. You’ll work closely with senior stakeholders, support your team’s development, and bring creativity and structure to every engagement. You’ll also contribute to our go-to-market strategy and help evolve our internal practice – building your leadership experience and impact along the way. In this role you will: • Shape & lead complex B2B propositions, enterprise customer journeys, and large-scale B2B transformations across the Comms, Media, Software & Platforms, and/or High-Tech sectors, • Design and deliver strategic initiatives that integrate strategy, technology, operations, and people, • Navigate ambiguity using structured thinking, process design, data insights, and value casing to shape high-impact solutions, • Build and maintain trusted relationships with senior stakeholders – aligning on strategic priorities and delivery roadmaps, • Own delivery scope and commercial outcomes, including business casing, risk management, and value tracking, • Contribute to business development efforts – from client proposals to go-to-market initiatives and thought leadership, • Create and lead high-performing teams, mentoring talent and fostering a collaborative, inclusive culture, • Drive innovation within the practice by shaping new capabilities, assets, and perspectives Job Qualifications We are looking for the following profiles and skills: You may come from consulting, internal strategy, or transformation teams, or from an established platform provider within the relevant industry sector. Candidates will have experience in Business-to-Business (B2B) segments, e.g. SMB, MNC, Enterprise. You’ll bring knowledge of the B2B customer lifecycle value chain as part of your strong consulting toolkit with experience around sales and/or service transformation and an expertise / point of view that will be relevant to our clients’ business context. You will be comfortable working with ambiguity and have a track record of driving measurable client impact. We expect candidates at this level to have relevant B2B strategy, project/programme, or operational experience in at least one of the Telecoms, Media, and Software & Platforms industries. You should emphasise expertise in any of the following areas: B2B Transformation & Delivery Leadership • Proven experience leading complex programmes with cross-functional teams, • Able to structure strategic workstreams, prioritise impact, and manage through ambiguity, • Experience in designing future-state processes, customer journeys, and transformation roadmaps, • Skilled in value-led delivery: building business cases, tracking outcomes, managing risk and governance Data-driven Problem Solving • Strong analytical mindset with ability to turn insight into impact, • Skilled in linking qualitative and quantitative data to business value and storytelling B2B Client Engagement & Influence • Experience building senior stakeholder relationships and navigating decision-making in complex organisations, • Able to drive clarity and buy-in through compelling narratives, structured thinking, and credibility under pressure Leadership and growth • Experience managing and coaching teams in dynamic, fast-paced environments, • Entrepreneurial and proactive mindset – comfortable taking ownership, shaping outcomes, and driving forward momentum, • Strong commercial instinct, with a track record of influencing client growth and shaping scalable solutions Set yourself apart: • Experience in fast-evolving areas such as SMB transformation, platform strategy, trust & safety, or scaled operations, • A background in consulting or internal transformation / strategy within Software & Platforms, or High-Tech, • A track record of solving complex transformation and business challenges in ambiguous environments, • Proven ability to own solution design and commercial outcomes – including cost and value models, • Familiarity with emerging technologies such as GenAI, Cloud, or Data Platforms – and how they unlock business value, • Relevant certifications (e.g. Agile, Cloud, Architecture, Data) or experience applying modern delivery practices What’s in it for you At Accenture in addition to a competitive base salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! You will have the opportunity to make a distinct impact to one of the most important segments in the global economy. Not only will you be working with like-minded, passionate and innovative individuals across the team, but you will also learn new skills with continuous progression opportunities available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

We are looking for a dynamic Studio Manager to join a fast‑paced, growing boutique fitness studio. This is an exciting opportunity for a high‑performing, motivated individual to take ownership of a thriving wellness space and lead both the team and the member experience. The successful candidate will drive studio performance, lead the Front of House team, and ensure the studio operates to exceptional standards every day. This role blends leadership, commercial responsibility, and a passion for outstanding service — ideal for someone who thrives in a fast‑paced, results‑driven environment. The Role... ● Salary: £30,000 – £33,500 ● Working Days: Tuesday – Saturday ● Shift Pattern: Early, late, and occasional outreach days ● Benefits: Cycle to work scheme, free membership, additional holiday for birthdays and length of service ● Location: Angel This role offers an excellent opportunity to step into a key leadership position within a vibrant boutique studio. As Studio Manager, you will be the heartbeat of the space — responsible for performance, culture, and ensuring every member leaves feeling great. If you’re ready to take on this exciting challenge and grow your career in the wellness industry, we would love to hear from you. Responsibilities: Deliver Outstanding Customer Experience • Act as the visible leader in the studio, ensuring every member feels welcomed and supported., • Build strong, genuine relationships with members to understand their needs and feedback., • Lead by example, setting the tone for service excellence across the team., • Use member insight to continuously improve the studio experience., • Ensure any disruption to members is handled calmly and professionally., • Take ownership of the studio’s commercial performance, including revenue and class utilisation., • Respond to all inbound sales opportunities daily and conduct proactive outreach., • Manage corporate sales, group bookings, and local partnerships., • Review trends to understand what works, what doesn’t, and why — including class formats, timing, instructor performance, and audience demand., • Lead, motivate, and inspire the FOH team to deliver exceptional service and hit sales targets., • Create and manage the rota, ensuring adequate cover at all times., • Source and arrange last‑minute cover when required., • Communicate updates and key information clearly and promptly., • Coach the team to actively engage with prospective members and confidently sell memberships., • Ensure the studio is safe, spotless, and fully operational at all times., • Oversee equipment and facilities, resolving issues quickly to minimise disruption., • Complete and log all Health & Safety checks in line with protocols., • Maintain high standards of cleanliness and organisation across the studio., • Manage the class schedule end‑to‑end, ensuring it meets member demand and supports commercial goals., • Fix and manage on‑the‑day issues swiftly and calmly. The Person • Proven leadership experience in a customer‑facing environment, ideally fitness, wellness, or hospitality., • Commercially driven with a strong understanding of sales and performance metrics., • Exceptional people skills — warm, confident, and able to build strong relationships., • Calm under pressure, with strong problem‑solving abilities., • Excellent communicator who can motivate teams and maintain high standards., • Passionate about creating exceptional experiences for both members and staff., • Highly organised, proactive, and able to manage multiple priorities., • Flexible and committed to working Tuesday–Saturday, including early mornings and evenings. Your recruiter for this role is Charlotte Wood, Recruitment Consultant at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.

About The Company Frazer Jones is proud to be partnering exclusively with a highly respected and well‑established organisation within the Technology sector. Known for its impressive growth trajectory and unwavering commitment to exceptional customer service, the company continues to excel in a rapidly expanding market. With a strong reputation for innovation and consistent high performance, it stands out as a true leader that continually sets itself apart from competitors. Culture and Benefits: • Great Renumeration, • Hybrid working, 3 days on site, • Opportunity to learn international payroll About The Role As a core member of the global payroll function, the Payroll Administrator will work closely with the Payroll Manager to ensure the accurate, timely, and compliant delivery of payroll services across multiple international jurisdictions, including the UK, US, and APAC regions. This position is well‑suited to a meticulous and analytical professional who thrives in a fast‑paced environment. Key Responsibilities • Support end‑to‑end payroll processing across UK, US and APAC, ensuring accurate data entry, compliance with regional legislation, and timely statutory reporting., • Maintain high‑quality payroll records, ensuring data integrity and delivering reports and analytics for HR, Finance, Tax, and leadership teams., • Assist with payroll system operations, integrations, upgrades, testing, and automation initiatives while safeguarding data security., • Contribute to process improvements by identifying efficiencies, supporting internal controls, and maintaining clear documentation of standard procedures., • Provide responsive payroll support to employees and collaborate with HR, Finance, and external vendors to resolve queries and issues., • Support strategic and ad hoc projects, including global payroll migrations, system implementations, and wider business initiatives. Experience And Skills: • Strong understanding of payroll principles, with proven analytical ability to interpret data, identify discrepancies, and resolve issues using tools such as Excel and modern payroll systems (Workday preferred)., • High attention to detail with a process‑driven mindset, ensuring accuracy in calculations and documentation while proactively improving processes and maintaining control and compliance standards., • Excellent written and verbal communication skills, with the ability to collaborate effectively across HR, Finance, and wider cross‑functional teams, always maintaining a service‑focused approach., • Well‑organised and capable of managing multiple deadlines, priorities, and jurisdictions in a fast‑paced environment. If you feel like you have the necessary experience, please submit your resume by clicking APPLY NOW.

Who we are: ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation ALTEN Ltd is looking for a Senior Project Manager to join our IT Business in London, UK - hybrid set up, mix of office/client site/remote. The position to be considered for a solution of the group (Methods) The role: Within the Technical Direction, the Senior Project Manager will manage a team of engineers responsible for the execution and delivery of packages of work ranging from single resources in Time and Materials to large (teams of 50+ consultants) outcomes-based scopes of work. This includes responsibility for ensuring project activities are undertaken in accordance with the agreed quality, cost and delivery thresholds, and that they comply with customer requirements. Main Duties and responsibilities: Customer Management • Acts as the primary point of contact for the customer at work‑package level, • Prepares and leads Project Review, Technical Review, and other required customer meetings under delegation from the Project Director, • Ensures clear, effective communication with customers and internal stakeholders Team management • Proactively monitors progress, workload, and resource utilisation. Leads recovery plans where needed., • Contributes to team selection and validates resource adequacy (where delegated), • Identifies resource needs and collaborates with the Project Director to ensure appropriate capability and capacity, • Integrates new team members and ensures skills, training, and capability align with project needs, • Maintains an up‑to‑date skills matrix and training catalogue with relevant Competency Centres, • Contributes to career management process for consultants via the Competency Centres Project/Delivery Management • Delivers the work package in line with the ALTEN Delivery Framework, • Manages resources, performance, risks, issues, and service continuity, • Owns financial performance, including cost control, change management, billing accuracy, and performance tracking, • Ensures delivery meets schedule, quality, cost, and social value expectations (where applicable), • Maintains accurate project documentation, case studies, KPIs, and delivery evidence, • Identifies improvement opportunities and ensures timely escalation of issues, • Delegates tasks appropriately while retaining accountability for critical outcomes Internal • Reports delivery progress, forecasts, and project performance metrics, • Supports internal governance and monthly project reviews, • Ensures health, safety, security, and compliance requirements are understood and applied, • Identifies infrastructure, tooling, and working environment needs Note: Other duties may be assigned from time to time Experience required: • Bachelor's or master's degree in Engineering, • 6+ years of experience as Technical Lead, Project Manager, Delivery Manager or integrated project Leadin a relevant industry, • Technical Project Management background: estimation, project planning, risk management, and budget management, • Must have knowledge of IT in Public sector, • Demonstrable experience in coaching and leading teams globally, and managing autonomously relevant projects, being impactful in client meetings, • Experience working independently, being result oriented, having an entrepreneurial mindset, and strong communication and interpersonal skills in stakeholder management and natural leadership Any doubts? Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. We're inviting candidates with 6-13years of relevant experience to apply for this role. Please see our other openings for roles requiring 0-6 years and 13+ years experience.

Role Summary At LSEG, we are reimagining the way in which our customers consume our data and services. The Group Director of Content Infrastructure & Tech Standards is key to the success of this vision. Reporting to the Group Head of Data Content, you will have a core team who are accountable for owning, operating, and transforming our content creation processes and tooling that produces our world leading and critical data sets underpinning our product offerings across LSEG. The role will work closely across the established businesses along with a strategic transformation focus working with the Microsoft Partnership and internal stakeholders leveraging the power of automation and AI for the highest quality data delivery for our customers. The role is ideally suited to someone from a strong engineering background who wants to make an impact in an engineering biased operational environment focused on extracting the best value from modern engineering practices to quickly realise value at the highest quality for our customers. Key responsibilities • Lead the end-to-end strategy to create a self-service, straight through processing organisation within Content Operations to drive greater agility, scale, data quality while reducing risk, • Support the modernisation and simplification of Content Ops Database estate through the Microsoft/LSEG partnership with responsibility for ensuring that the data product meets current and future customer and business needs, • Simplify Content Operations tooling by creating a small number self-service reusable enterprise tools that satisfy use cases across Content Ops for example for sourcing, extraction, quality control and workflow, • Operational management oversight of central sourcing & extraction operations, • Ensures data content is properly resourced with appropriate planning for growth, and all the delivery teams have been trained in appropriate methodologies and understand their role in the organisation, • Champions and delivers an agile delivery methodology and a continuous improvement framework to drive efficiency and enable business agility, • Innovates in partnership with product management function and engineering to deliver revenue growth, • Drives cost reduction of delivery and maintenance through technology and process innovation, • Implements a governance framework for technology delivery and to ensure appropriate reporting and remedial actions are being undertaken to keep programs on track, • Manages relationships with key suppliers, setting performance standards and managing the resolution of escalated service issues, • Manages and develops high performing and diverse teams, with clear succession plans, • Technical delivery of large data estates balancing feature development with operational excellence., • Transformation strategy and execution., • Optimise delivery performance across the teams and businesses., • Work across internal and external stakeholders and senior executives to ensure transparency and communication against agreed plans., • Risk Management - identify, coordinate and plan resolution of programme and portfolio risks., • Problem solving and decision making - sound judgment at a senior management level using assertiveness and influencing skills to demonstrate business benefits and to ensure the decision is fully understood and accepted., • Responsible for the data science and AI strategy within data content in partnership with engineering teams, • Responsible for the technical standards, and developer experience working with internal stakeholdersEssential Skills, • Deep technical level data experience across various technology stacks, passionate about transformation., • Experience of supporting large-scale transformation at a Financial Markets firm, both in influencing technical strategy and successful implementation in a hands-on capacity., • Experience in applying automation, ML and data science at scale in a data rich environment., • Excellent communication skills both written and verbal. Ability to tailor communication for facilitating discussion and decision making., • A real self-starter with the ability to make clear decisions and solve problems, generating solutions and ultimately getting the job done., • Proactively assess trend and risks to identify problem areas., • Creativity and innovation: Continuously maintain an innovative approach whist operating with a set of defined internal and external communication processesQualifications & Experience:, • Extensive experience in engineering product research, delivery, data science & ML, co-ordination and support, • Experience in generative AI, ideally around document parsing and extraction of semi and unstructured data, • Experience taking research into a full production environment, • Strong track record of developer experience, defining, evolving and governing technical standards for cross functional teams, • Extensive experience of Software Development, Business and Technical Analysis, Quality Assurance, and / or Emerging Technology and Governance, • Degree in related field or relevant qualificationBusiness and sector expertise, • Experience working with large data estates and data distribution methods., • Experience of machine learning, data science and generative AI focused on data sourcing and extraction., • Experience of working in highly regulated environments (e.g. banking)., • Broad understanding of the Data Intelligence domain within Financial Markets., • Strong financial and commercial competence with a customer driven approach., • Knowledge of current technological trends and concepts (e.g. data mesh and fabric)., • Expertise in understanding and leading internal and supplier teams to drive efficiency in the technology organisation., • Strong public cloud experience, • Strong lakehouse technologies experience., • Strong data quality, observability and automation experience.Leadership and management experience, • Experience in transformation of a global operational, engineering focused team., • Strong team building skills, • Encourage trust, handle expectations, and gain sponsorship with business, technology and senior leadership teams., • Works with vendors to understand technical and business opportunities performing overall due diligence on third parties as needed., • Skills in experimentation and failing fast with core measurement and metrics, • Strong influencing skillsPersonal skills and capabilities, • Provide leadership and driving pro-active and re-active mobilization of resources in a matrix environment., • Able to communicate confidently and concisely with people at all levels. Technologists and non technologists, senior managers and team members., • Proven track record to translate the vision/strategy into clear priorities and direction., • Strong collaborator with the ability to develop effective partnerships with diverse stakeholders., • Astute at dealing with ambiguity and resilient to changing business priorities and organisational goals., • Ability to develop talent through coaching and mentoring, with a passion for developing talent within wider team and beyond.ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. LSEG creates possibility across the financial markets, with a commitment to excellence in delivering the services customers expect, through dedicated, open-access partners. LSEG is a systemically important part of the global financial system. It is the UK's second largest financial services business by market capitalisation, and in the top 10 of the FTSE 100. A major financial information provider, with extensive experience, deep knowledge, and worldwide presence across financial markets, LSEG enables businesses and economies around the world to fund innovation, manage risk and create jobs. LSEG has contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and its open-access model - LSEG provides the flexibility, stability and trust that enable their customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in London, with significant operations in 70 countries across EMEA, North America, Latin America, and Asia Pacific. The Group employs 26,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. The core values of the business are integrity, partnership, excellence, and change. OUR PURPOSE: LSEG is critical to the global economy and is a high growth company with a recognised track record in innovation and disruption. The company has demonstrated its successful strategy as shown in its strong financial performance. Post the Refinitiv acquisition, LSEG has shifted from a period of integration to transformation. The Group is a proven innovator with its market leading strategic partnership with Microsoft enabling next-gen data, analytics and cloud infrastructure solutions. It is uniquely positioned to capture growth opportunities stemming from four key market trends: digitalisation, sustainability, capital optimisation and operational resilience. LSEG operates across four divisions: Data & Analytics: delivering data-driven insights, indices, and products to customers simply and flexibly so they can make better-informed decisions. FTSE Russell: delivering category defining indices across asset classes and investment objectives to create new possibilities for the global investment community. Risk Intelligence: providing a comprehensive suite of screening, due diligence, verification and onboarding solutions, helping customers protect their businesses from a wide range of threats. Markets: supporting customers across the end-to-end capital markets workflow, providing them with access to liquidity across multiple asset classes and regions; supporting their clearing and reporting obligations; and providing risk and balance sheet solutions Career Stage: Group Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities. What you’ll be doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply. • Directly line manage any assigned staff which may include Property Managers, Property Coordinators and any onsite staff, • Responding to incoming client and resident enquiries quickly, and ensuring regular feedback of outstanding issues is provided, • Manage all aspects of health, safety and compliance, • Conduct regular site inspections, • Manage contractors to deliver a high quality of service that is value for money at our developments, • Set accurate budgets for the developments in your portfolio, • Attending resident meetings on site, sometimes outside of office hours at a time to suit our clients, • Taking ownership of client relationship management on each of the sites within their portfolio, • Deliver excellent customer service through professionalism and strong technical knowledge, • Be a contact point for property managers in the team to help with complex property issues, • Be actively involved in department projects and contribute to business improvements, • Deliver training session to the team, • Contribute to the strategic delivery targets for the business, • Respond to all enquiries in line with our Centrick Customer Service Charter, • To support with the day to day running of the department in line with Director guidance, • Able to proactively manage the team to success, spot issues and solve them, • Able to delegate effectively and coach team members to achieve their goals, • Proficient IT user, able to use MS packages as well as a range of internal systems, • Experience of working in a similar role is essential, • Time to Recharge: 25 days’ holiday plus bank holidays, • Future Security: Enhanced pension scheme based on role, • Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards, • Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support, • Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most, • Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most, • Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally, • Mental Health Support: 24/7 mental health services, • Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way, • Giving Back: One volunteer day annually to support a charity or cause close to your heart

Facilities Manager Location: Greenwich (on-site) Contract: Temporary (8 weeks holiday cover) Reports to: Senior Property Manager / Operations Director Role Overview Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges. Key Responsibilities Operations • Manage daily estate operations and service delivery, • Oversee cleaning, security, maintenance, grounds, and waste services, • Maintain high estate standards and appearance, • Deliver excellent service to residents and occupiers, • Handle feedback and resolve complaints quickly, • Communicate updates on works and disruptions, • Manage suppliers and contractors on site, • Ensure compliance with contracts, KPIs, and safety procedures, • Conduct reviews, audits, and performance meetings, • Ensure compliance with H&S, fire, and legal requirements, • Monitor risk assessments and safety actions, • Carry out site inspections and manage incidents, • Assist with budgets and cost control, • Support service charge management and reporting, • Maintain accurate records and systems, • Produce monthly reports, • Work closely with the Senior Property Manager, • Liaise with landlords, residents, and stakeholders, • Support continuous improvement initiatives Skills & Experience Essential • Experience in facilities or residential estate management, • Strong customer service and communication skills, • Experience managing contractors and services, • Knowledge of health & safety compliance, • Budget or service charge exposure, • IOSH / NEBOSH qualification, • Experience with reporting and KPIs, • Experience managing large estates, • Customer-focused and professional, • Organised and proactive, • Strong problem-solving skills, • Able to manage multiple priorities, • Smooth day-to-day estate operations, • High resident satisfaction, • Contractors deliver safely and effectively, • Costs are well managed, • Strong support to senior management, • KPIs and service standards consistently met

The Role This is an Account Manager role that will solely focus on the security portfolio. The primary focus will be to work as part of a team with the responsibility to retain more than 85% of a customer base that only trades in Cyber Security services. Customer growth is encouraged through the cross-sell and upsell from the Cyber Security portfolio. The rest of Claranet’s sales portfolio and business opportunities will be passed onto and are managed by non-security account managers. This role is to retain customers and maximise average spend per account and being able to deliver the highest of standards of customer service satisfaction. A fantastic opportunity for a candidate who has experience in a cyber sales role, who is looking to expand their skillset, and to be supported in developing a successful career. Key Responsibilities • The Account Manager should demonstrate excellent inter-personal and organisational skills, must work fluidly both at a senior peer, partner and customer level, building trustful and successful relationships to drive the Claranet sales efforts., • Experience selling Cyber Security Managed Services and Consultancy, • The Account Manager should be an excellent communicator at all levels, with strong oral and written communication skills, able to present to small audiences and create a compelling proposition/story as appropriate to engage decision makers, influencers, internal staff, and alliance partners alike., • The Account Manager should be commercially astute with knowledge of the Cyber Security market and its participants Skills and Attributes • Flexible and creative to take considered risks, • Learn and adapt quickly to changing situations, • Self-motivated and able to work under pressure, • Ability to travel to different sites and locations on an occasional basis, • Manages conflict and challenges in an open and constructive manner. Benefits At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: • Pension Scheme: Employer-matched contributions to help you plan for the future., • Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing., • Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms., • Personalised Wellbeing Support: App-based resources and services available 24/7, • Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday., • Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you!

Job Title: Operations Manager Location: London Reporting to: Director of Operations Employment Type: Full time, permanent Salary: £65,000 - £70,000 per annum About AV Operations AV Operations is a specialist autonomous vehicle operations business, established to support the safe, compliant and scalable deployment of self-driving technology within the UK private hire ecosystem. Working in partnership with leading global innovators such as Uber, we sit at the operational edge of the future of mobility. Our focus is on translating cutting edge autonomous capability into real world, regulator ready operations. We operate with a safety first mindset, rigorous compliance standards and an uncompromising commitment to customer experience. At AV Operations, we build teams that take ownership, apply first principles thinking and deliver measurable outcomes in complex, fast moving environments. As the autonomous landscape evolves, we exist to ensure it scales responsibly, commercially and at pace. Role Summary Lead and own the end to end autonomous vehicle operations capability, driving fleet safety, availability, performance, compliance and commercial outcomes. This role builds and scales operational excellence across people, process, partners and technology to underpin strategic growth and deliver measurable business results. This is a hands on leadership role for someone who can both set strategy and dive into operational detail to solve complex, real-time problems. Key ResponsibilitiesOperational Strategy & Delivery • Own day to day operational delivery to maximise vehicle availability, uptime and service performance., • Define and drive operational KPIs, scorecards and performance frameworks that translate strategy into frontline execution., • Own and manage P&L accountability for your function with focus on cost efficiency, target delivery and operational scalability. Fleet & Asset Performance • Overall responsibility for fleet readiness, lifecycle management, infrastructure and depot operations., • Plan, process and execute vehicle deliveries, commissioning and de-mobilisation., • Lead continuous improvement in fleet performance, operational throughput, maintenance quality and safety outcomes. Safety, Quality & Compliance • Embed safety as the first principle: operationalise frameworks that assure regulatory compliance, audit readiness and risk management controls., • Custodian for vehicle compliance, including registrations, licensing, inspections and environmental standards compliance., • Drive a strong safety culture supported by data, learning loops and corrective action plans. Operational Frameworks & Playbooks • Lead development and implementation of core SOPs and playbooks aligned to best practice, including lean methodologies where appropriate., • Hold teams and partners accountable to defined operational standards and performance criteria. Partnerships & Stakeholder Management • Act as the operational owner for strategic technology and service partners, including negotiating SLAs and resolving escalations., • Represent operational interests in cross-functional, cross-partner governance forums., • Act as the primary escalation point across partners for critical operational issues. People Leadership & Capability • Build, develop and lead high performing operations teams across functions such as fleet readiness, incident response, depot operations and fleet development., • Design organisation structures and roles that optimise output and accountability., • Lead stand ups, reviews and forecasting forums that reinforce performance culture., • Oversee multi-layered, shift-based teams including field operations, control room / remote operations and incident response functions. Reporting & Insights • Establish mechanisms for rigorous reporting on key business metrics to inform executive decision making., • Own operational scorecards, tracking progress against targets and enabling data led improvements., • Track and optimise core metrics such as vehicle uptime, trip success rate, downtime, incident rates, response times and charging efficiency. Continuous Improvement & Innovation • Champion innovation across operations including adoption of AI and automation tools to improve efficiency and reduce manual workload where appropriate., • Work closely with AV technology partners to feed operational insights into product and system improvements, supporting continuous evolution of the AV stack. Success Measures • Fleet availability, uptime and operational readiness, • Safety incident rate and compliance performance, • Operational cost efficiency vs budget, • SLA adherence and partner performance, • Quality and robustness of operational playbooks, • Team engagement and capability uplift Skills & Experience Essential • Proven senior operations leadership experience in fleet, mobility, transport or regulated logistics environment, • Track record of managing P&L and driving cost efficiencies, • Strong analytical mindset with high proficiency in operational performance measurement, • Experience with lean operational frameworks and performance scorecards, • Experience with AI/automation tools in operational contexts, • Background in autonomous or advanced vehicle related operations, • Deep familiarity with UK transport safety and compliance regimesLeadership Profile, • Strategic but hands on operator, • Strong communicator able to simplify complexity and lead through influence, • Outcome and accountability driven, • Collaborative cross functional partner, • Comfortable operating in ambiguity and building new operating models in emerging industries, • Resilient and calm under pressure, with the ability to lead through high-stakes, real-time operational challenges

Who are we? Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. The Role The Accident & Health team has been growing year on year, and we are seeing exciting opportunities internationally, through the rapidly expanding Howden network and external partners. The Account Executive role is crucial in assisting our account management and broking team with duties including client relationship management and the handling of client and underwriter queries, administrative support and policy production, co-ordinating broking functions with internal teams and insurers, processing renewals as well as the management of third-party binding authorities including bordereau submissions and processing. This position offers an exciting opportunity to work in a dynamic and global reaching environment, collaborating with various brokers and team members. What you’ll do • Manage client renewals, predominantly on a wholesale basis to gather renewal information in good time to enable terms to be obtained and firm orders placed., • Respond to underwriter, client and third-party queries as appropriate to maintain strong relationships and ensure client satisfaction., • Co-ordinate and manage the risk and premium processing requirements on various binders., • Preparation of policy documentation and slips in accordance with client and market needs, in an accurate and timely manner., • Utilise market systems and resources such as the Lloyd’s Wording Repository, Crystal+ and PPL when preparing policy documentation and subsequently binding contracts of (re)insurance., • Stay up to date with territory, tax, and legislation requirements to ensure compliance., • Manage the onboarding of new clients on Howden internal systems and complete the necessary due diligence requirements, whilst following internal guidelines., • Support the development of client presentations for both new and existing clients., • Maintain accurate and concise placing files, using corporate document management system., • Support the management team with any new projects and broking services on an ad-hoc basis., • Seek opportunities to grow the book of business and expand our market presence., • Liaise with technical teams to assist the delivery and processing of insurance placements including compliance checks., • Collaborate with support technicians and IBA as required to manage premium and deliver high-level service. Who we’re looking for • Experience in a similar or related role within the insurance market., • Strong relationships with relevant underwriters and market contacts., • Knowledge of specific products and relevant regulatory/legal frameworks., • Customer focused approach with a commitment to delivering exceptional service., • Strong and effective communication skills to establish a connection with clients and all relevant parties., • Ability to work independently, demonstrating initiative and problem-solving skills., • Proficient in computer applications and software related to the role., • Excellent ability to learn and adapt in a fast-paced environment., • Calm and resilient under pressure, maintaining a positive mentality., • Proactive and adaptable to change, embracing new opportunities for growth., • Someone who collaborates and is skilled at fostering long-term professional connections., • Minimum 8 GCSEs (or equivalent), • 3 A-levels (or equivalent), • Working towards or has attained Cert CII (although not critical)., • Attainment of the LLMIT (the Lloyd's and London Market Introductory Test) where relevant. What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: • Our successes have all come from someone brave enough to try something new, • We support each other, in the small everyday moments and the bigger challenges, • We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Our sustainability promise We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here

About us Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role We are looking for a highly organised and detail-oriented professional to provide accurate, timely, and professional operational support to our Global Wholesale team. In this role, you will enable the Wholesale Operations Managers (US & ROW) to deliver end-to-end operational excellence across all markets. You will play a key part in executing core activities across order management, go-to-market setup, partner operations, and data accuracy, ensuring strong process discipline, consistent service delivery, and revenue protection. This position is essential in supporting the scale and efficiency of global wholesale operations, driving workload execution, maintaining data integrity, and enabling seamless cross-functional collaboration. About you • Helpful, reliable and customer-focused, • Eager to learn and develop wholesale operations expertise, • Organised, adaptable and calm under pressure, • Collaborative team player with a continuous-improvement mindset RESPONSIBILITIES: • Act as first-line support for wholesale partner operational queries, managing responses in line with agreed SLAs., • Execute order processing, maintenance and updates in line with direction from the Wholesale Operations Managers, ensuring full accuracy and data integrity across the orderbook., • Implement order amendments, cancellations and updates following manager approval, ensuring all changes are accurately reflected and communicated., • Support seasonal go-to-market readiness across US and ROW markets, executing setup across platforms such as NuORDER alongside the Wholesale Operations Managers., • Maintain tracking of debit notes, chargebacks and disputes, supporting investigation and escalating issues to the relevant Wholesale Operations Manager., • Prepare and maintain accurate operational data and reporting inputs to support performance tracking., • Maintain and update SOPs and process documentation, ensuring alignment with US and ROW operational requirements., • Proactively identify inefficiencies or recurring issues and raise improvement opportunities., • Collaborate closely with Sales, Logistics/DC, Finance, Buying and Merchandising teams. Market-Specific Operational Support • Support US operations with EDI and vendor portal activities including data validation, document tracking and compliance checks under guidance of the US Wholesale Operations Manager., • Support ROW operations with distributor coordination, documentation and region-specific order requirements under guidance of the ROW Wholesale Operations Manager., • Assist in maintaining compliance with retailer and regional requirements across both US and ROW markets. EXPERIENCE / SKILLS REQUIRED: • Experience in a wholesale, operations or coordination role, • Strong attention to detail and organisational skills, • Confident Excel skills and ability to manage data accurately, • Clear written and verbal communication skills, • Exposure to NuORDER or B2B wholesale platforms, • Understanding of order-to-cash processes, • Experience working with logistics, DCs or retail systems About the perks • Blended working – spreading your time across our office and remote working, • Sustainable office in bustling West London (near Westfield), • Friendly and open culture with flat structures allowing plenty of opportunity for development., • Company growth and opportunity; Dune is evolving all the time, • Open-minded company, welcoming thoughts and ideas to be shared, • Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK., • 60% employee discount on Dune products – what’s not to love!, • 25 days holiday (plus the bank holidays), • Cycle2work, • Company pension scheme, • Life assurance for all team members, • We look after our people, • 3.00 p.m. finish every pay day Friday!, • Team socials and drinks – we like to have fun!, • Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance., • Our own Wellbeing Allies – there to talk when you need them. What happens next? We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback. If we are excited to find out more about you, we will give you a call and arrange to talk. A few things that might help: • Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can, • Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role

About Tembo Tembo is an award-winning savings and mortgage platform, helping people grow their money and get onto the property ladder faster. Our ISA offering is at the core of what we do. With products like Cash ISAs and Lifetime ISAs, we make it simple for customers to maximise tax-free savings and build towards their goals with confidence. Designed to be competitive, flexible and easy to use, our savings products help customers make their money work harder. Our savings and mortgage propositions work seamlessly together - supporting customers from their first pound saved through to home ownership and beyond. With rapid growth and ambitious plans for new products and innovation, we’re just getting started. We’re rated 4.8* on Trustpilot, with every customer review celebrated and a relentless focus on keeping that standard as we scale. We’re backed by leading investors including Goodwater Capital, Aviva, McPike Family Global Office, Ascension and Love Ventures, alongside purpose-led partners such as Fair by Design, Barrow Cadbury, Joseph Rowntree Foundation and Big Society Capital. What you'll do We’re looking for a customer-first Customer Service Specialist who’s ready to roll up their sleeves and deliver exceptional support as we scale. You’ll support customers across chat, email and phone, helping with savings and ISA-related queries, transfers, withdrawals and account support while delivering a fast, friendly and high-quality customer experience. You’ll confidently handle customer queries and complaints, working closely with teams across operations, product, tech and compliance to resolve issues and improve outcomes for customers. With a strong focus on AI and automation, you’ll use the latest tools and systems (like Intercom AI) to deliver efficient, seamless support while helping us scale smarter. You’ll also champion our values, contribute ideas to improve customer journeys and processes, and play a key role in maintaining the high standards our customers expect from Tembo. What we're looking for • Experience in customer service within fintech or regulated financial services, • Strong knowledge of ISA and/or LISA products, including savings journeys, transfers, and withdrawals, • Confident handling customer queries and complaints across chat, email and phone, • Excellent communication skills with a customer-first mindset, • High attention to detail and ability to work accurately in a regulated environment, • Comfortable working across multiple systems and tools in a fast-paced environment, • Strong problem-solving skills with a proactive approach to improving customer outcomes, • Collaborative team player who works well across operations, compliance and tech teams, • Passion for delivering exceptional customer experience in a fast-moving savings fintech, • Comfortable thriving in a fast-paced, scaling start-up environment Location: Hybrid, with an office in London Bridge (1 day per week in the office) Salary range: up to £30,000 (plus monthly commission upon passing probation). Our Values: Find a way We innovate relentlessly to help customers get onto the property ladder. It’s all about the people Customers, colleagues, and partners are at the heart of everything we do. If you don’t like it, change it We move quickly, listen to feedback, and evolve constantly.

Job Title Senior Data Analyst (Service Delivery & AI Analytics) Department Service Delivery Location Remote or Hybrid (split between site-based and home-working) Country Flexible (UK/EU/US/Hong Kong) Level Individual Contributor Reports to Global Head of Service Delivery, IT & Repairs Contract Type Permanent / Full-time Contracted Hours/Days 37.5 hours / 5 days per week Date: 29/01/26 About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose of the Role The Senior Data Analyst will play a critical role in enabling data-driven decision-making across Reveal’s global service organisation. This role is responsible for extracting, transforming, analysing, and visualising data from multiple enterprise systems—including Azure, Salesforce, Halo ITSM, and repair/logistics platforms—to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will design and maintain advanced Power BI dashboards, build robust data models, perform historical trend analysis, and develop forecasting and pattern-detection models to support operational planning and continuous improvement. In addition, this role will contribute to the evolution of AI-enabled analytics, using Python and modern AI tools (e.g. Copilot and ChatGPT-style agents) to enhance insight generation, automate analysis, and enable self-service reporting capabilities across the business. This role is critical to Reveal’s ability to scale service operations globally while maintaining service excellence, customer trust, and commercial performance. By combining advanced analytics, automation, and emerging AI capabilities, the Senior Data Analyst will help transform data into a strategic asset across the organisation. Key Responsibilities The following outlines the principal responsibilities of the role. This list is not exhaustive and may be updated to reflect business needs, provided it remains aligned with the overall purpose of the position. Data Extraction & Integration • Design, build, and maintain reliable data pipelines to extract data from Azure, Salesforce, Halo ITSM, and other internal or third-party systems., • Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles., • Work with development teams and system owners to integrate data via APIs and improve data availability. Data Modelling & Analytics • Build and maintain robust data models to support operational, commercial, and executive reporting., • Analyse service delivery performance including SLAs, KPIs, MTTR, incident volumes, backlog trends, repair cycle times, and device failure patterns., • Perform historical trend analysis and develop forecasting models to support capacity planning, staffing decisions, and risk identification., • Identify patterns, anomalies, and systemic issues that impact service quality or cost-to-serve. Dashboarding & Reporting • Design and deliver high-quality Power BI dashboards tailored to different audiences, including senior executives, sales teams, service operations, and customers., • Standardise KPI definitions and reporting structures across regions (UK, Germany, US, Hong Kong)., • Automate recurring reports and reduce reliance on manual, spreadsheet-based reporting., • Use Python to automate data processing, analysis, and reporting workflows., • Contribute to the design and development of AI-assisted analytics solutions, including:, • Copilot-style or ChatGPT-based agents to support insight generation, reporting, or operational queries, • Natural-language interfaces for exploring service data, • Partner with stakeholders to identify high-value use cases where AI can enhance decision-making or operational efficiency. Continuous Improvement & Decision Support • Provide analytical insight to support continuous improvement initiatives across service delivery and support operations., • Support monthly and quarterly service reviews with strategic customers through high-quality analytics packs and performance narratives., • Enable proactive decision-making by identifying emerging risks before they impact customers or SLAs. Data Governance & Quality Assurance • Establish and maintain data governance standards, KPI definitions, and documentation., • Ensure data accuracy, integrity, and consistency across all reporting outputs., • Identify data quality issues and work with system owners to drive upstream improvements. Stakeholder Collaboration • Work closely with Service Delivery, Engineering, Product, Sales, Finance, and Customer Success teams., • Act as a trusted analytics partner to senior leadership, translating complex datasets into clear, concise insights., • Present findings confidently to executive stakeholders and external customers. Learning and development • We encourage continuous professional development and support learning through on-the-job experience, feedback and access to relevant training opportunities. You are expected to take ownership of your development and maintain up-to-date knowledge of sector trends, technology and best practice relevant to your role. Qualifications, Skills and Experience Essential • 5–7+ years’ experience as a Senior Data Analyst, BI Analyst, or Analytics Specialist, ideally within SaaS, ITSM, or service-led organisations., • Strong Python experience (essential), including use for data analysis, automation, modelling, and system integration., • Advanced SQL skills and experience building and maintaining ETL pipelines., • Advanced Power BI expertise, including DAX, dataflows, model optimisation, and performance tuning., • Proven experience extracting and working with data from Azure, Salesforce, and ITSM platforms (Halo ITSM preferred)., • Strong understanding of service delivery and operational metrics (SLAs, KPIs, MTTR, backlog management, incident trends, repair logistics)., • Demonstrated experience with forecasting, time-series analysis, and pattern recognition., • Ability to translate complex data into executive-level insights and compelling narratives., • Strong communication and stakeholder management skills. Desirable • Experience developing AI-assisted analytics solutions, including:, • Building Copilot, ChatGPT, or similar AI agents to support reporting, insight generation, or operational decision-making, • Leveraging large language models (LLMs) to enhance data exploration or automation, • Experience integrating Python analytics with Azure AI services (e.g. Azure OpenAI)., • Familiarity with modern data platforms (Azure Data Lake, Synapse, Snowflake, lakehouse architectures)., • Experience with predictive or prescriptive analytics beyond basic forecasting., • Exposure to automation or orchestration tools for analytics pipelines. Key Performance Indicators (KPIs) • Accuracy, reliability, and consistency of reporting and data models., • Adoption and usage of dashboards by executives and operational teams., • Reduction in manual reporting effort across the business., • Accuracy and usefulness of forecasting models., • Measurable improvements in service performance visibility and decision-making speed., • Data quality improvements across core systems.

About the Restaurant Roketsu is a contemporary Japanese dining destination in Marylebone, rooted in Kyoto hospitality. It offers a customised kappo-style experience, featuring an open kitchen and counter seating that invites direct interaction between chef and customer. The Role We are seeking a Restaurant Manager / Sommelier to lead front-of-house operations and curate the restaurant’s wine and sake programme. The ideal candidate will have a deep understanding of authentic Japanese cuisine, shaped by Japanese chefs. Key Responsibilities • Lead, mentor, and support the front-of-house team, • Deliver a seamless and refined guest experience, • Develop and manage the wine and sake offering, • Provide pairing recommendations and training to the team, • Oversee reservations, inventory, and supplier relationships, • Maintain a welcoming and attentive service environment About You • Proven experience in restaurant management or a senior front-of-house role, • Genuine interest in wine, sake, and Japanese beverages (deep expertise can be developed), • Experience in Japanese or Asian dining is advantageous Desirable • Familiarity with high-end dining environments, • Wine or sake certifications (e.g., WSET, SSA), or willingness to pursue them Offers • Deep understanding of authentic Japanese cuisine, shaped by Japanese chefs, • Competitive salary, depending on experience, • Staff meals provided, • Employee discount across group venues, • Company pension Job Type: Full-time Benefits: • Company pension, • Discounted or free food, • Employee discount

Global Lifestyle Manager- 2pm-10pm (French Speaking) Introduction to Quintessentially. Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services. JOB SUMMARY Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Global Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention. KEY DUTIES Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored. Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more. Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy. Providing quality suggestions at all times which exceed Member expectations. Intensive & extensive phone and email-based correspondence. Using a CRM system to log Member requests, actioning requests and updating Member information. HOURS OF WORK Monday- Friday 2pm-10pm (1 hour unpaid break) REQUIREMENTS Must be fluent-spoken and written in English and French. Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure. In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals. Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide. Warm, friendly, calm, confident and courteous at all times. Pro-active, energetic and positive attitude. Strong IT & CRM systems skills. Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure. OUR IDEAL CANDIDATE Understands HNW lifestyles, expectations, needs and preferences. Warm, friendly, calm and courteous at all times. Able to anticipate client needs and deliver intuitive and highly personalised solutions. Pro-active, energetic, with a positive attitude. Excellent team player. Values privacy and confidentiality. Passionate about travel, culture, and unique global experiences. Strong IT & CRM systems skills. Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure. Strong networker and relationship builder. BENEFITS Hybrid working (role dependent) Competitive annual leave allowance with a further increase due to long service Birthday Allowance – take your birthday off on us! Pension Scheme Angel Days: Additional paid leave to do charity work Long Service Awards Life Assurance Digital nomad Study Leave Puppy friendly offices Qmunity committee – Social events in the office Free food & drink in the office Wellbeing platform membership Training platform membership Season Ticket Loans Cycle to work scheme Discounts with a variety of retail and hospitality companies

If you're looking to join a company with a dynamic vision for the future, set your sights on a challenging career with Nikon Metrology. We develop a wide range of measurement systems for dimensional quality control deployed worldwide in automotive, aerospace, and other manufacturing industries. We are looking for an experienced and enthusiastic Field Service Engineer X-Ray based in the south of London. You will be working in the field and have the flexibility to travel and be away from your home location during the working week. What is your role? A Field Service Engineer will be responsible for the troubleshoots, calibrations, services, installations and repairs of all Nikon Metrology systems at customer sites. The Field Service Engineer maintains documentation for each job carried out and ensuring the documentation is returned to the Service manager or coordinator, completed once the job is complete. They will have to provide assistance to the Technical staff and support to dealers. What are your key areas of responsibility? • Responsible for meeting daily service repair needs and driving customer satisfaction, • Installs, calibrate, repairs and maintains equipment in the field;, • Be a technical expert on his product domain, follow trainings, and provide trainings, • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis, • Ensuring parts and consumables are available for jobs and return of parts if required making sure that serial numbers are logged of parts replaced., • Participates in service sales opportunities and assists with promoting and implementing revenue programs., • Ensures that tools and test equipment are properly maintained and calibrated, • Provide technical support to service customers., • Establishes and maintains a close relationship with departments in order to support the needs of the customer and remain aware of current technical trends., • Comply with and ensure department compliance with Company health, safety and environmental policies., • Identify product and process improvements., • Train junior colleagues, write service manuals and/or procedures to assist in this process, • Other duties as required., • Travel from Monday to Friday across the country What are your ancillary responsibilities? The service engineer needs to work on his own; he needs to solve the customer cases, and can ask advice. As the service engineer is most of the times alone at customers site, the service engineer needs to communicate well with the back office. The service engineer has to have a high level of problem solving skills, thinking out of the box What are your required qualifications and competencies? ESSENTIAL • Master or Bachelor degree in Engineering ( electronics, electro-mechanics) or equivalent through experience working on technical products, • Excellent knowledge of English, any other language is an asset, • Experience with technical products, • Excellent IT skills for working with Windows, Word, excel and outlook, • Computer literacy, competency in use of all programs within MS Office Suite, • Technical background : electricity, mechanics, electronics, pneumatics, • Electrical drawing ability and good technological watch level. DESIRABLE • Field service experience/ Customer oriented, • Customer service skills. Why Nikon Metrology? At Nikon Metrology, our success is achieved by our employees. Clearly defined common goals, objectives, and priorities, create a foundation to work with pride and confidence. Our employees highly value the supportive and collaborative working environment and we share our passion for technology and innovation. What Nikon can offer? At Nikon we offer a competitive salary and a company car with the opportunity to be paid overtime. Interested? Do you see yourself as our new Field Service Engineer X-Ray? Please send your CV and letter of motivation to . We look forward to your application!

Job Summary: We are looking for a Logistics Operative to carry out electrical safety testing on portable appliances in compliance with UK regulations. The successful candidate will be responsible for ensuring that all electrical equipment owned by the business is safe to use, identifying potential hazards, and maintaining detailed records of tests performed. In addition to PAT testing, the successful candidate will support the Logisitcs Supervisor with collections and deliveries, basic equipment repairs, liaising with machinery suppliers and head office maintenance. Key Responsibilities: -Conduct Portable Appliance Testing (PAT) on electrical appliances in various environments, including offices, industrial sites, and rental properties. -Identify and record faulty equipment, taking appropriate action where necessary. -Use specialised PAT testing equipment to assess appliance safety. -Label appliances according to their test results (Pass/Fail). -Maintain detailed records and reports of all tests conducted. -Carry out basic equipment repairs where qualified to do so. -Ensure all work is carried out in line with Health & Safety regulations and company procedures. -Travel to different sites as required, sometimes working independently or as part of a team. Requirements: -A valid PAT Testing qualification. -Knowledge of UK PAT testing regulations and Health & Safety guidelines. -Experience in a similar role is preferred but not essential (training may be provided). -Ability to work independently and manage workload effectively. -Strong attention to detail and record-keeping skills. -Good communication and customer service skills. -Full clean UK driving licence. -A good command of English Language. Desirable Skills: -Experience working in facilities management, maintenance, or electrical testing. -Basic knowledge of electrical repairs or any electrical qualifications. -IT proficiency for logging test results. Location: Battersea Head Office (and sites as required) Job Type: 40hrs Working Hours: Flexible to suit the needs of the Business

Clinical Deputy Manager Havelock Court Care Home, 6 Wynne Rd, London SW9 0BB. Up to £52,500- Depending on experience. Permanent - 40 hours per week. Monday to Friday Occasional night visits or weekend work may be required. Welcome Bonus- £2000* We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. You will work alongside another clinical deputy manager. You’ll help us make health happen by: • You’ll oversee and assist all aspects of nursing care/activities within the home, • With the help of your team you’ll create and update individual care plans for our residents, maintaining clear, accurate and up-to-date medication records, • It’s imperative that the correct staffing levels are maintained through efficient management of rotas, you’ll ensure adequate staffing is always maintained within the home, • Drawing on your clinical experience, you’ll provide day to day support and guidance to the team - promoting our residents' independence, choice and dignity, • You’ll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community, • Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home’s profile in the local area and beyond Key Skills / Qualifications needed for this role: • A Registered Nurse with a valid NMC pin and a genuine commitment to adhering to the NMC Codes of Conduct and expanding your professional development, • With a real understanding of the benefits that the right nursing care can bring to resident’s lives, you’ll champion independence, choice and dignity by delivering the highest quality care to our residents, • You’ll possess up-to-date knowledge of tissue viability, infection control and care planning, • An effective communicator who’s able to build strong and honest relationships with residents and their families, • You’re a natural leader, someone who’s ready to share their clinical experience – leading and mentoring a team, able to delegate effectively and promote excellent customer service and relationships, • Someone with excellent time management who can effectively prioritise their workload, • A respectful and compassionate team player with the belief in giving your personal best Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support, • Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350, • Wagestream - Have early access to up to 40% of your earned wages within minutes, • 33 days holiday, • We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences., • Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!, • Free meal on every shift, • Interest-free annual travel loan to enable the purchase of public transport annual season tickets, • We offer a range of Bupa pension plans – find out more on our career site, • Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site, • Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health, • Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: *Your starter bonus will be paid to you in the next available pay run once you have completed four weeks’ service and will be subject to deductions for tax and NI.

Founding Account Executive Enterprise SaaS / AI | New Business (Hunter Role) London (5 days per week in-office) Competitive base + uncapped commission + equity We’re partnering with a high-growth, VC-backed AI startup tackling one of the most complex challenges in enterprise technology today. This is a business at Series A stage, backed by top-tier investors, with a deeply technical product and strong early traction across enterprise customers. They’re now building out their go-to-market function from the ground up and are looking for founding Account Executives to help define and scale revenue. The Opportunity This is not a typical AE role. You’ll be joining as one of the first dedicated sales hires, working directly with leadership to build pipeline, close deals, and shape the entire sales motion. There’s no playbook - you’ll be helping to create it. If you’re someone who thrives in early-stage environments, enjoys autonomy, and wants real ownership in building something from scratch, this is a rare opportunity. What You’ll Be Doing • Building a pipeline from zero through outbound, network, and strategic outreach, • Owning the full sales cycle end-to-end: discovery, demo, pilot, negotiation, and close, • Selling into technical stakeholders (CTO, CIO, VP Engineering, IT Ops), • Running consultative, technically credible conversations without heavy reliance on pre-sales, • Designing and closing pilot-led deals (typically landing smaller and expanding quickly), • Working closely with leadership and product to shape messaging, positioning, and GTM strategy, • Feeding back real customer insight to influence product development What We’re Looking For • Proven experience in net new business sales (true hunting role), • Strong track record of self-sourcing pipeline and closing deals independently, • Experience selling into technical buyers (CTO, CIO, Engineering, IT), • Ability to run deep, credible technical discovery conversations solo, • Background in enterprise SaaS, AI, or highly technical products, • Comfortable in early-stage environments — ambiguity, pace, and building from scratch, • Track record of owning full-cycle sales without reliance on SDRs or large support teams What Won’t Work • AEs heavily reliant on account management, renewals, or expansion revenue, • Sellers used to large support structures (SDRs, SEs driving deals), • Those uncomfortable with hands-on prospecting and full ownership of deals, • Candidates unable to clearly articulate specific, verifiable deal wins Nice to Have • Experience selling into IT operations, ITSM, or service management environments, • Exposure to technical founder-led sales environments, • Familiarity with complex enterprise workflows and operational systems Package & Benefits • Competitive base salary, • Uncapped commission, • Meaningful equity upside, • Opportunity to be part of the founding GTM team Working Environment • 5 days per week in London office, • High-performance, highly collaborative team, • Fast-paced, builder mentality — everyone contributes Why Join? • Be a foundational hire in a high-potential AI business, • Work directly with technical founders and leadership, • Shape the sales playbook, messaging, and GTM strategy, • Huge opportunity for career acceleration and financial upside If you’re a highly driven, technical, new business seller who wants to build something from the ground up — not just join it once it’s built — this is a standout opportunity.

Service Delivery Manager London, Hybrid Fintech, SaaS A highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. They're seeking an experienced Service Delivery Manager who can take full ownership of the customer service life-cycle. You’ll be responsible for ensuring clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience. In this role, you’ll become the main point of contact for customers once they’re live, developing trusted relationships and ensuring our services continue to support their operational objectives. You’ll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment. You’ll also oversee the delivery of service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality. Applicant requirements: • Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech, • Strong B2B relationship management experience, ideally in fintech or financial services, • Knowledge of ITIL and service level management (certification preferred), • Experience supporting live customers and driving service improvements, • Skilled in incident/problem management and coordinating technical teams, • Strong analytical, communication, and stakeholder-management abilities, • Comfortable working in a dynamic, fast-changing environment Responsibilities: • Own end-to-end service delivery and SLA performance, • Monitor service metrics and produce clear performance reporting, • Act as main customer contact and escalation point, • Build strong relationships and run regular service reviews, • Drive continuous improvement and resolve issues quickly, • Identify risks and implement mitigation plans, • Ensure SLA and contract compliance, • Support billing and identify efficiency opportunities, • Coordinate enhancements, upgrades, and minor change requests

Customer Wellbeing Team Lead, Germany The one who makes Germany feel cared for. Healf has built something rare in the UK. Half a million customers. A brand that people trust with their health across EAT, MOVE, MIND, SLEEP. A customer experience that reflects that. None of that transfers automatically. German customers are different. A British wellness brand that arrives with generic support scripts and slow response times will be ignored. But a brand that shows up in fluent German, understands the culture, resolves problems before they escalate, and treats every interaction as a reflection of genuine care? That is something Germany's wellness market doesn't have. Your job is to build that. This is one of our first customer hires built for our consumer base in Germany. You will start hands-on — answering emails, managing WhatsApp, handling escalations, setting the tone. Then you will hire and lead a team of 4–5 Customer Wellbeing Executives as we scale. The standards you set, the culture you build, the processes you define will shape how Healf shows up for German customers for years to come. This is not a support role. It is a founding role. Healf is Europe's fastest-growing company. Number one on the FT1000, number one on the Sifted 100. From £1m to over £100m in under three years, with a small, talent-dense team and an electric culture with day one founder intensity. Now we're aiming for £1bn in the next three. We curate the world's best wellbeing brands across The Four Pillars™: EAT, MOVE, MIND, SLEEP. That's the first chapter. The next chapter is harder and more interesting. We are moving from one market to many, from e-commerce to a technology platform, and from curating wellbeing to defining it. We are a health company, so we think we should act like one. At its fullest expression, Healf redefines what wellbeing means for tens of millions of people. Why this role is Healf Most international expansions fail because they translate. They take what worked at home, localise the language, adjust the logistics, and expect it to land. In wellness, that fails faster than most. Health is personal, cultural, and deeply tied to trust. What earns trust in London does not automatically earn trust in Berlin or Munich. The customer experience is where that trust is won or lost. Not in the ad. Not in the product. In the moment someone has a problem and needs it resolved — in their language, at their standard, with the care and precision a German consumer expects. You will have extraordinary support. The central team in London handles acquisition, conversion, and commercial infrastructure. The processes, the helpdesk systems, the playbooks — all of it is there for you to build on. What we do not have is a German customer function. Nobody has built what Healf needs in this market yet. You have to create it. And because this is the founding market, what you create becomes the model for every customer team Healf opens across Europe. Every standard you set, every process you define, every lesson you learn will be studied and repeated. That is why the bar is so high. The first Customer Wellbeing Team Lead doesn't just launch a support function. They set the standard for how Healf takes care of customers internationally. What you will own → The German customer experience, end to end. Response time, resolution rate, CSAT, quality. You own the numbers and you take them seriously. → The tone and standards. German communication that is warm, expert, and consistent with who Healf is — written and spoken to a professional standard. Not a translation. A reinvention for a market that expects more. → The team. Hire, onboard, and coach the people who will carry the function as it scales. Build a culture of ownership, care, and accountability from day one. → The feedback loop. Turn what customers tell you into improvements across Operations, Product, Marketing, and Commercial. You are the voice of the German customer inside Healf. → The blueprint. You are the first. What you build becomes the model for every customer function Healf opens across Europe. Why you're Healf You are fully fluent in German — written and spoken. That is non-negotiable. You know how trust works with a German consumer — the precision they expect, the patience they won't extend, and the loyalty they will give when you get it right. You have at least two years in customer service or customer experience, and you know the difference between closing a ticket and genuinely resolving a problem. You move like a founder. You don't wait to be told what needs fixing. You see it, you own it, you solve it. The early days of a market launch are relentless and you find that energising. You care about health. Not because the job description says so. Because you genuinely believe that expert-led, evidence-driven wellbeing is better — and that belief comes through in every customer interaction. Show us → A customer experience or support function you built from scratch. What was the state when you started, what did you build, and what does it look like now? → A moment where you turned a difficult customer situation into a loyal one. How did you do it and what did you learn? → Evidence you can hold standards and move fast at the same time. What did that look like in practice? → How you've led or developed people, formally or informally. What is your approach to building a high-performance team? → Something that tells us wellbeing is personal for you, not just professional. The deal Competitive base for the right person. We ask a great deal of the people who work here. We expect full ownership and a genuine commitment to give this chapter everything you have. In return, we will give you the same: everything we have, invested in your growth, your wellbeing, and the defining skills of the next decade. We have built the fastest-growing company in Europe with a team small enough that every person in it shapes the outcome. That is still true today. The next person we hire will change the trajectory of what we're building in Germany. If the most important work of your career is ahead of you, this is the place to do it. One question Include your answer in your CV or cover letter attachment when you apply. Healf is launching in Germany. It's week three. You have no team yet, the volume is higher than expected, and you've spotted that the same complaint — a product arriving damaged — is coming in repeatedly. You're handling it case by case, but it keeps coming. What do you do, and how do you decide what to prioritise first? 200 words. Plain English. No templates. Show us how you think.

Position Title: Insurance Consultant (BankServe) Reports to: Head of Consultancy Team Location: London Summary of Position: We are looking for an Insurance Consultant to work within a high profile team to provide insurance consulting services to financiers and their legal counsel. BMS acts exclusively for financiers, advising on the effectiveness of Owners’ and Operators’ insurance programmes and transferring risk to insurers on behalf of more than 100 financial institutions worldwide. Our scale, experience and specialist focus mean we are widely regarded as leaders in our field, working with many of the world’s top financial institutions and operating entirely without conflict, with a clear understanding of financiers’ priorities. With a global client base across the UK, Europe and key finance and shipping hubs in Asia, our consulting, broking and claims teams form the largest specialist group in this sector. For over 25 years, we have led the development and refinement of insurance structures for shipping and offshore finance, combining deep technical expertise and long-standing market relationships to deliver practical, commercial outcomes for our clients. Key Responsibilities: • Review Owners or Charterers vessel insurances with the aim of producing written reports for Lenders or Lessors advising on the adequacy of the insurances., • Assist Lenders or Lessors (and/or their legal counsel) in dealing with points raised in the insurance reports., • Review, in conjunction with the legal counsel for Lenders and Lessors, the insurance covenants in financing documents., • Provide general insurance advice (written or oral) to Lenders, Lessors and their legal counsel on current market issues., • Maintain and build on existing client relationships, ensuring the highest standards of integrity and client service are maintained in all the Company’s dealings., • Adhere to company and regulatory policies, procedures together with mandatory training requirements. Functional & Behavioural Competencies required: • An understanding of Marine insurance with technical knowledge in this sector., • Experience of taking responsibility for their own actions and the actions of others with little need for support., • Excellent IT & organisational skills., • Makes use of all available office tools to plan and keep track of work and events., • Manages a range of tasks but maintains focus on deadlines and priorities., • Anticipates problems in advance and makes contingencies., • Advanced computer skills., • Customer focused., • Proactive, always looks for ways of delivering a better or more efficient service., • Respectful and professional in all dealings with people at all levels., • Excellent telephone manner., • Resourceful in setting up new systems and processes., • Good investigative and problem solving skills., • Excellent attention to detail, and ability to plan meticulously.

Introduction This is a senior leadership role within a large-scale consumer business, shaping how customer journeys and product experiences are designed and delivered. You’ll lead a high-performing function at the heart of transformation, driving both operational excellence and commercial impact. Role Overview: • Location: UK (hybrid), • Day Rate: Competitive day rate (inside IR35), • Industry: Consumer / Telecommunications What You’ll Be Doing: • Leading a large, embedded function of Business Analysts and Service Designers across multiple product areas, • Driving quality, consistency, and delivery across a complex, matrixed environment, • Owning and evolving Service Design practices, including journey mapping, service blueprinting, and end-to-end experience design, • Connecting design outputs to Product Management, ensuring alignment with broader business strategy, • Translating design and delivery decisions into commercial outcomes such as cost efficiency, customer retention, and service performance, • Building and scaling a Centre of Excellence model, including frameworks for capability, progression, and hiring, • Influencing senior stakeholders across the organisation, operating at Director and MD level without direct authority, • Embedding best practice and raising the bar across both Business Analysis and Service Design disciplines Main Skills Needed: • Proven experience leading large-scale, multi-disciplinary teams (80–150+ people) in complex organisations, • Strong background in both Business Analysis and Service Design, with hands-on understanding of end-to-end customer journeys, • Commercial awareness, with the ability to link delivery decisions to financial and operational outcomes, • Experience building or scaling capability frameworks, CoEs, or competency hubs, • Confident stakeholder management at senior leadership level, with strong influencing skills, • Background in consumer-focused industries such as telecoms, retail, or financial services, • Ability to step into senior roles quickly and establish credibility from day one, • Previous consulting or interim leadership experience is advantageous What’s in It for You: • Opportunity to lead at real scale within a high-impact environment, • A visible, business-critical role with direct influence on customer experience and commercial performance, • The chance to shape and mature a function spanning both Business Analysis and Service Design, • Collaborative, fast-paced environment with strong senior stakeholder exposure, • Flexibility through a hybrid working model, • A role suited to someone who thrives on challenge and delivering immediate impact Call to Action: Careers move fast. Let’s make sure yours is heading the right way. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Role Overview: Support the growth of the Bank’s Emerging Markets (EM) business by providing banking business origination, quality risk assets creation, deposit mobilisation, superior relationship management, administrative, operational and analytical support to the head of Emerging Markets with the aim to provide excellent service delivery. Role Responsibilities: • To contribute to the overall growth of the Emerging Markets Desk., • Creation of quality risk assets that meet the withing the risk tolerance of ZBUK, • Mobilisation of deposits, without compromising the Bank’s AML standards., • Establish business relationships with external parties, wit a view to identifying and generating business leads and opportunities, • Originate contingent liability transactions., • Ensure good communication with other internal departments within the Bank as well as Zenith Group subsidiaries., • Conduct first line financial statements analysis for credit decision before Credit structuring review., • Cross checking spreadsheet prepared by CAS team before presentation to MCC, • Ensure the unit’s deal list is kept up to date., • To assist in preparation of transactional documents and communication with internal stakeholders and clients (e.g. Deal Review Forums, Term Sheets, etc)., • To support the EM desk on payments, call backs, • Attend to customers enquires and engage with the respective internal teams such as Customer Services, Payments, CAS, credit risk or IT when required., • To respond to compliance enquires related to customers transaction., • To respond to enquiries from other departments such as payments, trade finance and compliance., • To assist in clients first line due diligence, on-boarding, file notes, account reviews, daily transaction monitoring, preparation and submission of new accounts, and adverse media reviews., • Assists in preparation of facility documentation, archiving and compliance related forms including those for account opening / closing, Loan Drawdowns, new limits, etc., • Preparation of credit minutes, GCC schedules and MCC paper review, • To support the credit analysts’ team with all required information gathering, preparation of documents and completion of internal credit applications, including collecting and obtaining credit data and financial statements, country, and client information., • Takes minutes of the departmental meetings and clients call reports when required., • Assisting with regular reporting (pipeline, updates for ALCO, Exco reports, MPR)., • Assist RMs with customers transactions such as client’s exposure, outstanding loans and transactions request, deposits etc., • Be the custodian of EM’s digital filing system., • Any other miscellaneous tasks that may arise in the course of the job., • Comply with the FCA/PRA’s Individual Conduct Rules, as outlined below. Skills/Knowledge Required: • Minimum of five years’ work experience in either Banking, Financial Institution or Consulting., • Good organisational and interpersonal skills., • Excellent financial statements analysis skills, • Strong numerate skills, • Excellent communication (written and verbal)., • Be self-motivated/ work with minimal supervision., • A strong commitment to living the Bank’s values., • Strong Microsoft office user (Word, Excel, Power Point, Outlook)., • A second language is desirable, but not compulsory., • A candidate who is a chartered Accountant or studying towards a relevant professional skill is desirable., • Strong KYC/KYB experience., • Some experience in writing credit applications, preparing reports, etc., • Very good knowledge of trade finance transactions and products. This is a permanent position, paying up to £70,000 based on experience.