2nd/3rd Line Support Engineer
21 days ago
Shoreham-by-Sea
Our client, an established IT provider, is currently recruiting a 2nd/3rd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd/3rd Line Support Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. \n \n Key Responsibilities for the 2nd/3rd Line Support Engineer: \n\n • Managing multiple tickets and projects simultaneously.\n, • Assisting with technical support requests within the team.\n, • Keeping the company's IT documentation fully up to date.\n, • Meeting and exceeding established SLAs.\n, • Ensuring clear communication with both customers and internal staff.\n, • Reporting directly to and working closely with the senior management team.\n, • Handling office-based duties and conducting onsite works when required.\n\n \n Skills Required for the 2nd/3rd Line Service Desk Engineer: \n\n • Minimum 1 year of experience working within an MSP environment (Desired)\n, • Proven experience in 2nd/3rd Line support.\n, • Strong experience with M365 administration (including Entra and Intune).\n, • Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS).\n, • Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi).\n, • Exposure to Cloud, Storage, and Virtualisation (Azure, SharePoint, NAS, VMWare, Hyper-V).\n, • Ability to work independently and handle a pressurised ticketing environment.\n, • Exceptional customer service and engagement skills.\n, • A full driving licence is preferred.\n\n \n Please apply as directed!