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In a Nutshell… We have an exciting opportunity for a Contact Centre Supervisor to join our team within Vistry Services Division, across various locations where you are remote based with expected frequent travel around East Anglia, Eastern Counties, Northern Homes Counties, Central Home Counties & London. As our Contact Centre Supervisor, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer satisfaction by responding in a timely and efficient manner. Managing a remote based team that are responsible for booking viewing appointments. Supporting the sales and marketing teams in order to maximise efficiency of sales consultants' time so they can focus on qualified leads. This role will be worked on a rota basis from Monday - Sunday, with core hours from (Apply online only). Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits… In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Full clean driving licence 5 GCSEs or equivalent including Maths and English Working with IT systems e.g. Outlook, Excel Working with prospect databases Experience and understanding of the new build industry and customers journey to buy a home Line management experience Good administration skills Accuracy and good attention to detail Good telephone skills Good organisational skills Excellent communication skills A friendly, trustworthy and professional attitude Ability to work under pressure and meet deadlines and targets Ability to work effectively in an office environment Willing to be flexible in respect of day to day duties and hours worked Desirable… Experience of working Microsoft Dynamics Experience of working in a sales based contact centre Experience in a customer facing role An understanding of the property and housing market More about the Contact Centre Supervisor role… Provide daily reports to Head of Contact Centre & Onboarding. Maintain and create rota. Training of new staff and mentoring through the onboarding process. Motivate team. Supervise the work being done to ensure it is all up to the correct standard. Deal with any customer complaints which may occur. Be the point of contact for sales advisors instead of Contact Centre Team so that they can do their job uninterrupted. Record, monitor and report outcome of enquiries. Monitor Contact Centre operatives' performance. Review commission claims from Contact Centre operatives. Ensure the Contact Centre team are supplied with the most accurate information for each development. Respond to all online customer enquiries received through the various marketing channels in a timely manner as per the Vistry Contact Centre processes and procedures. Have knowledge of the divisional sites, house types and purchase assistance schemes in order to be able to respond to customer enquiries effectively. Liaise with the Sales Consultants on site ensuring a streamlined operating process and excellent customer experience. Manage the CRM system (Keys) to ensure accurate managing of enquiries and enhancing customer profiling for the benefit of optimised 121 engagement and marketing. Undertake all tasks accurately and efficiently and in accordance with GDPR. Deal with all customer enquiries in a polite, efficient and confidential manner. Provide regular feedback to the Head of Contact Centre & Onboarding on quality and proceedable likeliness of enquiries. Liaise with the relevant regional sales teams which form the divisional structure to ensure understanding of development changes and updates. Attend departmental meetings as required. Complete mandatory training programmes as required including GDPR and cyber security. Ensure compliance with Company Health and Safety policies and procedures and legislation. Finally, let's tell you a bit more about us… We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry

A leading property management company in Greater London is seeking an Associate Product Engineer to drive product development, enhancing user experience through AI-augmented solutions.This role requires foundational web skills, user empathy, and a collaborative nature to deliver impactful features w

A children's residential care organization is seeking a Deputy Manager for its Crawley location.The role involves working with a leadership team to support children and young people.Candidates must have 2 years of experience in residential care and an NVQ Level 3 or 4 qualification.The position offe

We’re looking for a committed and confident Care Team Leader to join our established service at Keys Hill Park. Keys Hill Park sits in a peaceful rural spot near the River Bure with Wroxham and Hoveton just a short walk away.

A leading short-let management company is seeking a Freelance Operations & Housekeeping Associate in London.This part-time position offers flexible hours at £18+ per hour.You will be responsible for fixing small maintenance jobs, assisting guests, and performing property cleans.Ideal candidates wil

Keys Group is committed to safeguarding and promoting the welfare of everyone in our care and therefore this post is subject to an enhanced DBS check. Keys Group is an equal opportunities employer and welcomes applications from all sections of the community. Our support offers a bespoke package of c

Referrals increase your chances of interviewing at Pass the Keys® by 2x. Pass the Keys is the UK's leading short‑let and Airbnb management franchise, helping hundreds of property owners unlock more bookings, higher income, and hands‑free hosting. The Growth Marketing Manager owns the execution

A renowned care provider is seeking a Senior Support Worker for a children's home in Crawley.This full-time role includes supporting young people with learning difficulties and leading a dedicated team.Candidates should possess 12 months of experience in a similar role and a Level 3 qualification in

A leading property developer in the UK is looking for a New Homes Sales Consultant to manage the sales process from inquiry to handing over keys.

Pass the Keys is the UK's leading short-let and Airbnb management franchise, helping hundreds of property owners unlock more bookings, higher income, and hands-free hosting. This role plays a key part in helping Pass the Keys scale a management-franchise model, enabling partners to grow faster while

Keys Group is committed to safeguarding and promoting the welfare of everyone in our care and therefore this post is subject to an enhanced DBS check. Keys Group is an equal opportunities employer and welcome applications from all sections of the community. Keys Group are very proud to have signed t

At Pass the Keys, we are committed to fostering an environment where success is both achievable and sustainable. At Pass the Keys, we believe technology should be as hospitable as our service. To make Pass the Keys software the easiest to use in the industry.

Keys are looking for a Registered Manager to lead our team and oversee the operations of our 10 bed Service that supports individuals with Mental Health and LD needs. Why join Keys as a Service Manager?. Refer a friend to join Keys Group and split a £500 referral bonus between you.

A leading short-let management firm in the UK is seeking a Growth Marketing Manager to drive national marketing campaigns and manage relationships with multiple agencies.The ideal candidate will have over 5 years of experience in digital marketing and campaign management.This role offers opportuniti

A leading care provider in Craven Arms, Shropshire is seeking a Registered Manager to oversee operations of a 10 bed service supporting individuals with mental health and learning disabilities.The ideal candidate will have experience in managing care services, demonstrate strong values, and possess

A leading property management firm in the UK is seeking a Host Sales Consultant to drive growth for franchise partners.This pivotal role blends sales execution, training, and account management, focusing on converting leads into signed hosts.Responsibilities include qualifying inquiries, maintaining

A leading children's care provider in Crawley is seeking a Trainee Manager for their Children's Residential Home.This full-time role offers a competitive salary of £34,000, comprehensive leadership training, and clear career progression to a Service Manager position.Ideal candidates have 2 years' e

Pass the Keys is one of the UK's leading short‑let management companies. Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol. Using the Pass the Keys app to log jobs, upload photos, and report damage or issues.

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu