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  • Operations Manager
    Operations Manager
    hace 1 hora
    Jornada completa
    London

    Job Title: Operations Manager Purpose: The Operations Manager is responsible for overseeing the day-to-day operations of the aparthotel to ensure exceptional guest experiences, operational efficiency and adherence to brand standards. This role involves managing multiple departments, optimising processes, and driving profitability while maintaining high levels of service quality. Responsible to: Cluster General Manager Location: Locke London Tower Bridge Property based working 40 hours per week, 5 days over 7, reflecting business needs covering evenings and weekends where required. KEY RESPONSIBILITIES 1. Operational Management • Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments., • Ensure compliance with health, safety, and legal regulations., • Monitor daily operations to maintain smooth functioning and resolve issues promptly. 2. Guest Experience • Maintain high standards of customer service and guest satisfaction., • Handle guest complaints and feedback professionally, ensuring timely resolution., • Implement initiatives to enhance guest loyalty and repeat business. 3. Financial & Revenue Management • Assist in budgeting, forecasting, and cost control measures., • Monitor departmental expenses and implement strategies to maximize profitability., • Assist General Manager to optimise occupancy and ADR (Average Daily Rate). 4. Staff Leadership & Development • Recruit, train, and mentor department heads and team, • Conduct performance reviews and implement development plans., • Foster a positive work culture and ensure compliance with HR policies. 5. Quality & Brand Standards • Ensure all departments adhere to brand standards and operational SOPs., • Conduct regular audits and inspections to maintain quality and consistency., • Drive continuous improvement initiatives. 6. Strategic Planning • Contribute to long-term operational strategies aligned with business goals., • Identify opportunities for innovation and efficiency improvements., • Support sustainability and corporate social responsibility initiatives., • Skills & Competencies, • Strong leadership and people management skills., • Excellent communication and problem-solving abilities., • Financial acumen and understanding of hotel revenue streams., • Knowledge of PMS , POS and operational software., • Ability to work under pressure and adapt to changing priorities., • Qualifications, • Bachelor’s degree in Hospitality Management or related field (preferred)., • Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role., • Proven track record in managing multi-department operations including F&B

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  • General Manager
    General Manager
    hace 7 días
    £40000–£45000 anual
    Jornada completa
    London

    General Manager – PYRÁ Location: Queen’s Park, London Role Type: Full-time, senior leadership position Role Overview The General Manager is the operational and cultural lead of PYRÁ, responsible for delivering exceptional guest experiences, driving commercial performance and ensuring smooth day-to-day operations across the restaurant, bar, private dining and events. This role requires a hands-on, people-first leader with strong commercial awareness, capable of running a high-energy hospitality venue while protecting brand standards, profitability and team morale. Key Responsibilities: Operations & Service Excellence Oversee all front-of-house and venue operations, ensuring consistently high service standards. Lead daily service across lunch, dinner, brunch, events and private hire. Act as the senior point of contact on-site for guests, suppliers and partners. Ensure compliance with all health & safety, licensing, food safety and legal requirements. Maintain venue presentation, ambience, music levels and guest flow in line with PYRÁ’s brand. Team Leadership: Recruit, train, manage and retain a high-performing FOH and management team. Set clear expectations, rotas and performance standards. Lead by example on the floor during service. Conduct regular team briefings, reviews and development sessions. Build a positive, accountable and motivated team culture. Financial & Commercial Management Own weekly and monthly P&L performance with the owner. Manage labour costs, GP targets, stock control, and wastage. Maximise revenue through covers, events, upselling and smart scheduling. Oversee till accuracy and financial controls. Contribute to pricing strategy and menu engineering alongside the Head chef and owner. Events & Private Hire Oversee the planning and delivery of private events, weddings, brand activations and parties. Work closely with the events team to ensure flawless execution on the day. Act as senior host for key events when required. Ensure events align with brand positioning and profitability targets. Brand, Guest Experience & Reputation: Protect and elevate the PYRÁ brand across service, tone and guest interaction. Handle guest feedback, complaints and reviews professionally and proactively. Drive repeat business, community engagement, and local reputation. Support marketing initiatives, launches and experiential events. Systems & Processes Implement and maintain clear SOPs across FOH and operations. Improve efficiency through systems, scheduling and process optimisation. Liaise with suppliers and contractors. Support the owner with reporting, forecasting and strategic planning. Key Skills & Experience Proven experience as a General Manager or senior hospitality manager. Strong background in premium casual dining, events-led venues or destination restaurants. Commercially astute with solid P&L understanding. Confident leader with excellent people management skills. Strong knowledge of wine. Calm under pressure, organised and solutions-focused. Excellent communication and guest-facing presence. Passion for food, wine, music and hospitality experiences.

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  • Cleaner
    Cleaner
    hace 18 días
    £15–£18 por hora
    Jornada parcial
    London

    Join Cleaniqo – Freelance self employed Cleaning Roles Across London (£15–£18 per hour) Cleaniqo is a fast-growing cleaning agency providing high-quality cleaning services across all London boroughs. We are now recruiting reliable, motivated, and detail-oriented freelance cleaners to join our team. This is flexible agency work where you choose your shifts, with competitive pay starting at £15–£18 per hour. Key Duties: General cleaning of residential homes (kitchens, bathrooms, bedrooms, and living areas) Deep cleaning tasks including ovens, appliances, and hard-to-reach areas End of tenancy and move-in/move-out cleans Dusting, vacuuming, mopping, and sanitising surfaces Following detailed cleaning checklists to ensure consistent quality Reporting any damages or issues found on-site Managing time efficiently across multiple jobs per day What We’re Looking For: Must have experience of working as a cleaner - essential Must be fluent in English – excellent communication skills are essential Must have right to work in the UK – legal documentation required DBS certificate – valid and up to date Public Liability Insurance – already in place or willingness to obtain Public liability insurance protects a freelance cleaner if a client or member of the public suffers injury or property damage as a result of their work. For example, if cleaning products spill and damage flooring, or if someone slips on a freshly mopped surface, the cleaner could be held legally and financially responsible. At Cleaniqo, freelance cleaners need this insurance because they work independently across various properties, and it provides peace of mind that any accidental incidents are covered—protecting both the cleaner and the client from costly claims. Why Work with Cleaniqo? Competitive hourly pay (£15–£18)Flexible freelance work – choose shifts that fit your lifestyle One off and recurring jobs Supportive agency with ongoing bookings across London Opportunity to grow with a trusted, professional cleaning brand Apply Now and Start Earning with Cleaniqo! Whether you’re looking to fill a few hours a week or build a full time schedule, Cleaniqo is here to help you grow. Please note: As a self employed cleaner you may have to provide your own basic equipment (microfibre cloths, multipurpose sprays etc)

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  • Legal Consultancy – A Soft Landing for Lawyers
    Legal Consultancy – A Soft Landing for Lawyers
    hace 1 mes
    Jornada completa
    London

    Legal Consultancy – A Soft Landing for Lawyers Set your own hours Work from your preferred location I am recruiting for a unique opportunity offering lawyers a supported transition into legal consultancy and flexible working. The founder of the firm is forward-thinking and understands the challenges of building a practice, which is why the firm provides work for its consultants alongside their own business development efforts. This ensures the security of a monthly income while you build your own practice. With a background at Magic Circle law firms and some of the world’s largest corporations, the founder launched the consultancy to offer UK lawyers a modern alternative to traditional law firm structures. The firm has particular expertise in advising start-ups, scale-ups, VC-backed SMEs and other high-growth companies, including assisting clients in securing investment. The business has since grown rapidly to almost 50 professionals. Who should apply This opportunity is particularly suited to lawyers seeking a more flexible and modern way of working, while wanting the stability and support often missing from traditional fee-share models. The firm is particularly interested in lawyers practising in the following areas: • Corporate, • Commercial, • Employment, • Finance & Restructuring, • Intellectual Property, • Property / Real Estate, • Tax However, applications from lawyers in other practice areas are also welcome. Why you should apply For many lawyers, the idea of building their own practice is appealing, but the risks of leaving the security of employment can make the move feel daunting. This opportunity offers a safer and more structured route into consultancy. If you have ever considered a move into consultancy, I would encourage you to apply and have an informal conversation to learn more. Unlike typical project-based consultancy work, the firm offers long-term consultancy relationships and consistent support while you build your practice. Consultant lawyers also benefit from: • Paralegal assistance and access to a collaborative legal team, • Administrative, operational and finance support, including invoicing and back-office functions, • In-house risk and compliance team, • Comprehensive professional indemnity insurance, • Holiday cover for client matters, • Mentorship and guidance while building your consultancy practice, • An internal referral programme offering up to 15% on matters referred internally

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  • Team Leader
    Team Leader
    hace 2 meses
    £25000–£38000 anual
    Jornada completa
    Southall

    Please find the job description for Team Leader 1. Leadership & Service Management • Provide day-to-day operational leadership of the supported living service., • Ensure the service promotes independence, dignity, choice, and inclusion., • Develop and maintain a positive, person-centred culture., • Supervise, mentor, and support team leaders and support workers., • Lead team meetings and ensure effective communication across staff. 2. Regulatory & Legal Compliance • Ensure compliance with relevant legislation and regulatory bodies (e.g., Care Quality Commission (CQC) in England)., • Maintain standards in line with:, • Health and Social Care Act, • Mental Capacity Act (MCA), • Safeguarding legislation, • Deprivation of Liberty Safeguards (DoLS), where applicable, • Prepare for inspections and ensure documentation is audit-ready., • Implement policies and procedures in line with national standards. 3. Safeguarding & Risk Management • Act as Safeguarding Lead (or ensure safeguarding leadership is in place)., • Investigate and report safeguarding concerns appropriately., • Conduct and review risk assessments., • Ensure safe medication management practices., • Monitor incidents, accidents, and complaints. 4. Person-Centred Care & Support • Ensure care and support plans are:, • Person-centred, • Up-to-date, • Outcome-focused, • Promote service users’ independence and life skills., • Liaise with families, social workers, and healthcare professionals., • Support service users in accessing community services, employment, and education. 5. Staff Management & Development • Recruit, induct, and retain suitable staff., • Conduct supervision sessions and annual appraisals., • Manage rotas and staffing levels., • Address performance issues and disciplinary matters., • Ensure staff complete mandatory training (e.g., safeguarding, medication, moving & handling). 6. Financial & Administrative Responsibilities • Manage the service budget., • Monitor expenditure and staffing costs., • Oversee petty cash and service user finances (where applicable)., • Maintain accurate records and reports., • Ensure effective rota planning within budget constraints. 7. Health & Safety • Ensure compliance with health and safety legislation., • Conduct fire safety checks and emergency planning., • Oversee property maintenance and repairs., • Ensure infection control standards are met. 8. Quality Assurance & Continuous Improvement • Conduct internal audits., • Monitor KPIs and service performance., • Gather feedback from service users and families., • Develop action plans following audits or inspections., • Promote continuous service improvement. 9. Partnership & External Liaison • Work with:, • Local authorities, • Commissioners, • Healthcare professionals, • Advocacy services, • Attend multi-disciplinary meetings., • Represent the service professionally in external forums. Key Skills Required • Leadership and team management, • Knowledge of care legislation and compliance, • Strong communication skills, • Budget management, • Problem-solving and decision-making, • Safeguarding expertise

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