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Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Assistant Restaurant Manager at the exclusive Europa Hotel Under the inspiring leadership of our General Manager, Andy McNeill, you will assist in providing leadership to our Food and Beverage team, ensuring the smooth day-to-day management of our busy restaurant. We want to help you to develop your skills and offer an extensive range of learning and development opportunities. The successful candidate will have worked in a busy restaurant environment and be able to lead, motivate and support team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. As Assistant Restaurant Manager you will have a fully flexible approach as working patterns will include days, evenings and weekends as required. The salary for this full-time position is £27,250.00 per annum. Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, an excellent service charge shared across the team, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click here. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer. About The Role To assist with the management of the Restaurant for the greatest enjoyment of the guests and maximum profit contribution to the hotel. 1.To take responsibility for the effective leadership of the restaurant employees in the absence of the Restaurant Manager, to ensure the efficient operation of the Restaurant and the delivery of Hastings product and service standards. 2.To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity. 3.To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement. 4To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems. 5.To ensure all restaurant employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards. 6.To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests. 7.To ensure you and the team respond and assist guests with any reasonable request for hotel services. 8.To ensure you and the team respond to complaints and find the appropriate solution. 9.To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction. 10. To ensure the restaurant area, fixtures and equipment are properly maintained and presented to Hastings standards. 11.To ensure the security of restaurant and storage areas is maintained at all times. 12.To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures. 13.To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position. 14.To assist with the recruitment, selection and utilisation of restaurant employees to achieve the optimum use of employee resource in line with business peaks and troughs. 15.To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position. 16.To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation. 17.Any other duties as required by management About You We would love you to have some similar previous experience Required Criteria Right to Work in the United Kingdom Good Command of English Language Educated to GCSE standard or equivalent with grades A-C in English and Maths Work well under pressure and be a team player Must have excellent attention to detail Smart well groomed appearance is essential Good communication and basic numeracy skills Must have previous food and beverage supervisory experience Desired Criteria Previous food and beverage management experience Skills Needed Hospitality, Bar Skills, Bar Service About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month Salary £27,250.00 per year Skills: Hospitality Bar Skills Bar Service Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary

Job title: IT Manager Location: Belfast Duration: Full time, Permanent Salary: £50,000 - £55,000 per annum REED Technology are delighted to partner with a fantastic charitable organisation who are seeking an IT Manager to join their team. The IT Manager is responsible for leading the IT function to ensure effective delivery, support and strategic development of IT services across the organisation. The postholder will manage a team who is focused on optimising the use of Microsoft 365 and SaaS platforms to enhance productivity, security and digital transformation. They will provide technical management expertise and operational oversight to companies infrastructure, systems and networks; and develop effective working relationships with internal colleagues and external stakeholders Key Responsibilities: Technical Management * Oversee the planning, implementation and maintenance of IT systems/networks * Administration and optimisation of Microsoft 365 services. * Manage SaaS applications including licensing, integration, and vendor relationships. * Ensure robust cybersecurity and information security practices and compliance with ISO27001, Cyber Essentials Plus and GDPR * Oversee the end-to-end implementation of technology projects * Stay up to date with technical advancements and trends to make informed decisions Operational Oversight * Manage IT infrastructure, service desk operations, and user support. * Monitor SLAs, KPIs, and user satisfaction * Monitor system performance, availability, and capacity planning. * Maintain IT policies, procedures, and documentation. * Collaborate with other departments to assess and prioritise technology needs * Provide technical support and guidance * Recommend/implement new hardware and software solutions Leadership * Contribute to the IT strategy and roadmap * Identify improvement and innovation opportunities, driving digital transformation * Manage the relationship with IT contractors and vendors * Contribute to the budget planning process and manage costs Essential Criteria: Degree in Computer Science, Information Technology, Cybersecurity, or a related field 5+ years' experience in leading, mentoring, and developing IT Support, infrastructure and/or Systems Admin teams Hands-on experience of O365 Architecture and Administration Detailed working knowledge of Microsoft Intune Experience of procuring and supporting SaaS platforms Proven experience in developing and implementing cybersecurity strategies, conducting security assessments, and managing security incidents. Experience in managing relationships with IT vendors and service providers, including negotiating contracts and ensuring service delivery Experience of leading and developing IT teams Excellent organisational skills and the ability to prioritise tasks to meet tight deadlines. Excellent communication and presentation skills, including experience in the preparation of reports for senior leaders. Full driving licence valid for use in UK and Ireland and access to use of a car, with appropriate business insurance If you meet the above criteria and would like to discuss this opportunity, then please contact Niall Lennon for a confidential discussion. Skills: IT Manager Project manager ICT Manager

Job Ref: Ref-29474 Location: Belmont Road Employment: Full-Time Permanent Closing Date: 25 March :59 pm Main Purpose: To train & develop in a Winemark trainee management role with the aim of successfully integrating into the business as a full time manager. Duties & Responsibilities: To successfully partake in all areas of the MIT programme, both task & class room based training in order to ensure that all areas of the operation are understood & can be used to build a profitable off licence operation. Some of the key learning responsibilities are: Customer Relations / Selling Skills - Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries / problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs Commercial and Business Acumen - Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products Leadership / Taking Responsibility - Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary Legislation - Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards) Organisation and Planning - Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events / tasks and delegates effectively to staff; plans and introduces contingencies as required Maximises Resources - Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs Quality Emphasis - Committed to setting and maintaining high store and personal standards, with excellent merchandising skills Motivating Others - Encourages team effort, builds cohesion and maintains motivation Staff Training and Development - Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals Effective Administration - Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store Problem Solving - Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions / evaluates alternatives; takes action to resolve problems in accordance with company needs Any other duties relevant and related to the post Working Hours: 40+ hours (as required by the programme) CRITERIA a) Experience: ESSENTIAL: Minimum 1 years' experience within a similar retail or customer service environment. A valid driving license plus access to a car DESIRABLE: Minimum 1 year previous supervisory or management experience in a retail or customer service environment Proven track record of stock management on a day-to-day basis Proven track record of staff training on a day-to-day basis Proven track record of driving sales and achieving targets b) Qualifications: ESSENTIAL: Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above) OR Minimum 1 year previous supervisory or management experience in a retail or customer service environment DESIRABLE: WSET Level 2 Award in Wines and Spirits NVQ Level 2 & 3 in Retail / Customer Service or equivalent This individual will have a general interest in product knowledge, wines and spirits. They must also be committed to successfully completing WSET Level 3 Award in Wines and Spirits. c) General Skills/Attributes: ESSENTIAL: Ability to communicate clearly and effectively through oral and presentational skills as well as excellent writing skills. The candidate will be a strong communicator on many levels from dealing with customers on an operational level to successfully being able to communicate & build good working relationships with peers, senior managers & line staff. Ability to motivate and encourage others to achieve targets and works towards common goals Excellent standard of dress and appearance Good team working skills and the ability to work effectively with staff at different levels of the organisation Customer and sales focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service; possesses the ability to meet sales targets Ability to work under pressure in a fast paced environment A high degree of initiative, resourcefulness, flexibility and a self-motivating approach to achieve both business objectives and personal success in order to succeed as a future manager Demonstrate ability to increase productivity and continuously able to improve one's methods, approaches and overall contribution. Takes personal responsibility for own development Other Relevant Information Must be age 18 or over Flexible approach to the needs of the business essential - must be able to work late nights, weekends & public holidays. A full shift on a Friday and Saturday, one of which must be to close of business A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business It is important that the candidate is mobile and it is therefore preferable that the candidate possesses a full, valid driving licence with regular access to a vehicle. You are not assigned to a particular store and you will be expected to be flexible in relation to movement to other stores, as per business needs. This is an ideal opportunity to progress in a retail environment and would best suit individuals with long term career aspirations. Training Process The successful applicants will commence a comprehensive training programme enabling them to successfully transfer into the role of Manager at the end of the training period. The training period is anticipated to last approximately 12 months and will depend on the candidate's individual progression. The MIT will see the day to day running of a premises & work as a member of the management team. Initially the MIT will shadow the manager with a view to working towards managing shifts on their own. As part of the ongoing programme, the MIT will be expected to work across various stores. Depending on candidate progression, the Company would expect at least two periods of management relief as a minimum. Performance Reviews & Probationary Period During each stage of the MIT programme, it is vital that on-going reviews occur to ensure that you are staying focused on the role of becoming a well-rounded retail manager within Winemark. Performance reviews will occur every 3 months throughout the 12 month programme during which time you are expected to take an involved role in your progression. An "MIT Appraisal Form" will be completed at each assessment. Assessments will be conducted by the Store Manager and / or RSM. External Candidates & Internal Candidates within Probation A probationary period of 6 months is set to ensure that you are a good fit for the traineeship. Failure to fulfil the criteria expected could result in your release from the programme and ultimately the organisation, or relocation to another position within the Company which may include loss of seniority and / or pay. Internal Candidates (post Company probation) On the basis that your probationary period has been completed, you will be provided with the appropriate training and support on the MIT programme. However, if your performance is not deemed to be to the required standard, any performance issues will be addressed via a performance management route and through the Company disciplinary procedures. Failure to fulfil the criteria expected could result in your release from the programme and ultimately the organisation, or relocation to another position within the Company which may include loss of seniority and / or pay. Manager Post Any appointment to the post of Manager will be subject to the individual attaining WSET Level 3 within a specified time period. Internal promotions to the post of Manager will initially be made on a temporary basis if WSET Level 3 has not been obtained during the programme. On attainment of Level 3, the Manager post will be confirmed as permanent. If the individual fails to achieve Level 3, the individual will revert to their previous position prior to the MIT programme but this may not necessarily be within the same premises where previously located, although relocation would be within a reasonable distance. If the individual was an external applicant, the Company will review the option of a relocation to another position within the Company which may include loss of seniority and / or pay, or ultimately release from the organisation. In relation to the appointment to the post of Manager, and if the MIT has already attained WSET Level 3 Award, they will automatically be offered a permanent manager post. #NIJobs To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.

Job title: IT Manager Location: Belfast Duration: Full time, Permanent Salary: £50,000 - £55,000 per annum REED Technology are delighted to partner with a fantastic charitable organisation who are seeking an IT Manager to join their team. The IT Manager is responsible for leading the IT function to ensure effective delivery, support and strategic development of IT services across the organisation. The postholder will manage a team who is focused on optimising the use of Microsoft 365 and SaaS platforms to enhance productivity, security and digital transformation. They will provide technical management expertise and operational oversight to companies infrastructure, systems and networks; and develop effective working relationships with internal colleagues and external stakeholders Key Responsibilities: Technical Management • Oversee the planning, implementation and maintenance of IT systems/networks, • Administration and optimisation of Microsoft 365 services., • Manage SaaS applications including licensing, integration, and vendor relationships., • Ensure robust cybersecurity and information security practices and compliance with ISO27001, Cyber Essentials Plus and GDPR, • Oversee the end-to-end implementation of technology projects, • Stay up to date with technical advancements and trends to make informed decisions Operational ...

Assistant Manager Reports to: Manager Direct Reports: In the absence of the Manager, all employees within the unit, including all bar and waiting staff, door personnel and cleaners Purpose To ensure that caring, courteous service is provided at all times. In the absence of the Manager, full responsibility for all facets of the premises in order to maximize unit profitability and continually strive for improvement. We are looking for a natural leader with a competitive edge that can help us expand and improve our business and to set a good example to the whole unit by upholding a high degree of Company discipline, whilst at the same time creating a fun, team environment. Key Responsibilities Profit and Turnover To assist with the management of variable costs such as wages, heat and light, and to ensure that equipment is properly used to avoid unnecessary repair or replacement. Business Planning To provide ideas, suggestions and feedback to the Manager with regards to promotions and entertainment. To actively promote the sales for functions / events etc, and to ensure that staff are also involved in promoting such events. To recognize niches in the market that will make our brand unique. Needs to be aware of competitor activity. Provision of Excellent Customer Service To ensure a high level of customer service at your premises at all times, ensuring that the customer always comes first and that there is management presence on the floor during peak trading hours. To lead by example and show the high standards that we expect. To encourage the team to upsell by identifying selling opportunities and handling customer's needs individually To ensure that all staff are aware of company products and current promotions, including their origins and main selling points. To ensure that the basic service duties are in compliance with Company standards. To identify customer demands and suggest ideas that make us stand out from our competitors. To be proactive in all facets of social media, including, but not restricted to: Facebook, Twitter and You Tube. Stock Control To maintain strict control over all stock in line with established Company procedures including purchasing, handling, portioning, wastage and administration. To ensure that deliveries are received in good condition and checked and any discrepancies followed through as appropriate. Staffing To assist the Manager in maintaining control of man-hour costs by reacting to increases / decreases in trade. To assist the Manager with the recruitment and selection of staff. To assist in the creation of accurate rosters. To lead by example, approaching work professionally with a supportive and caring attitude to staff. To assist the manager in making the working environment enjoyable. Team Development and Performance Management To identify and act upon the training needs of the staff. To ensure that all staff is trained to the standards set by the Company in order to consistently achieve the required level of performance, including Induction training for new staff. To participate in carrying out staff assessments and appraisals. To identify poor performance / conduct issues and take appropriate action, such as re training, coaching or disciplining, and, in the absence of the Manager, to liaise with the Operations Manager on conduct / disciplinary issues. To participate in team talks in order to encourage a free flow of information, and to accept feedback readily. Health and Safety To assist in monitoring all statutory requirements and Company policy relating to hygiene, including, health and safety, ensuring that accurate records are maintained. Administration To ensure that all Company reporting is adhered to promptly at all times, such as the completion of Incident Report Forms and weekly turnover analysis. To ensure that all company ledgers are filled in on a daily or weekly basis as required. To assist in all staff-related administration, such as timesheets and change of details forms is completed in an accurate and timely manner and remains confidential. Housekeeping To implement good housekeeping procedures in order that the premises is always well presented and maintained to the standards set by the Company To ensure that all cleaning schedules are completed on a daily or weekly basis, as required. To ensure that the appropriate POS material is displayed Security To ensure the premises are secure at all times and to manage the safekeeping of all assets such as fixtures, fittings, stock and monies. To ensure compliance with all cash handling procedures. Licensing Laws To be fully conversant with all current licensing legislation and to assist in their implementation in line with Company policy Miscellaneous Any other duties relevant and related to the post Educational qualifications Good standard of secondary education required BTEC National Diploma in Hospitality Management or equivalent preferred WSET Intermediate Wine Certificate preferred Skills and Experience Minimum 3 years' experience at a management level within a busy licensed environment. Previous working experience of marketing, PR and events. Good knowledge of cocktails and wine Knowledge of Microsoft Word & Excel preferred. Knowledge of Micros preferred. Proven track record of stock management on a day-to-day basis Proven track record of staff training on a day-to-day basis Personal Qualities An excellent problem solver with the ability to work on your own initiative as well as part of a team. Leadership qualities - must be able to set a positive example and deal with situations as they arise, and manage staff, to maintain standards. The ability to organize and prioritize effectively. E.g., able to organize and prioritize daily and weekly tasks in a customer focused environment in order to meet deadlines and timescales. Good communication skills, e.g., proven ability to deal effectively with both internal and external customers in potentially difficult situations, maintaining a professional level of customer service at all times. Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required A team player who will help staff with tasks rather than delegating when appropriate Main Points of Contact - internal and external Customers All staff, including bar and waiting staff, door personnel and cleaners. Head Office personnel Suppliers Other relevant information Flexibility will be required with hours of work, and this position involves daytime, night and weekend work. Note: Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. #NIJobs To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.

Purpose To ensure that caring, courteous service is provided at all times. In the absence of the Manager and Assistant Manager, responsibility for facets of the premises in order to maximize unit profitability and continually strive for improvement. To set a good example to the whole unit by upholding a high degree of Company discipline, whilst at the same time creating a fun, team environment. Key Responsibilities Profit and Turnover To assist with the management of variable costs such as wages, heat and light, and to ensure that equipment is properly used to avoid unnecessary repair or replacement. Business Planning To provide ideas, suggestions and feedback to the Manager with regards to promotions and entertainment. To actively promote the sales for functions / events etc, and to ensure that staff are also involved in promoting such events. Provision of Excellent Customer Service To ensure a high level of customer service at your premises at all times, ensuring that the customer always comes first and that there is management presence on the floor during peak trading hours. To encourage the team to upsell by identifying selling opportunities and handling customer's needs individually To ensure that the basic service duties are in compliance with Company standards. Stock Control To maintain strict control over all stock in line with established Company procedures including handling, portioning, wastage and administration. To ensure that deliveries are received in good condition and checked and any discrepancies followed through as appropriate. Staffing To assist the Manager in maintaining control of man-hour costs by reacting to increases / decreases in trade. To lead by example, approaching work professionally with a supportive and caring attitude to staff. Team Development and Performance Management To identify training needs of staff and provide accurate information to Manager. To participate in staff training to the standards set by the Company in order to consistently achieve the required level of performance. To identify poor performance / conduct issues and reporting these to the Manager. Health and Safety To assist in monitoring all statutory requirements and Company policy relating to hygiene, including food safety, health and safety, ensuring that accurate records are maintained. Administration To ensure that Company reporting is adhered to promptly at all times, such as the completion of Incident Report Forms. Housekeeping To maintain good housekeeping procedures in order that the premises is always well presented and maintained to the standards set by the Company To ensure that the appropriate POS material is displayed Security To ensure the premises are secure at all times whilst on duty and to manage the safekeeping of all assets such as fixtures, fittings, stock and monies. To ensure compliance with all cash handling procedures whilst on duty. Licensing Laws To be fully conversant with all current licensing legislation and to assist in their implementation in line with Company policy Miscellaneous Any other duties relevant and related to the post Educational qualifications Good standard of secondary education essential, ie, Maths and English GCSE or equivalent, Grade C or above NVQ Level 3 in Hospitality Supervision or equivalent preferred. Basic Food Hygiene Certificate essential Level 1 Wine Certificate preferred Skills and Experience Minimum 1 year's experience at a management level within a busy licensed premises. Knowledge of Microsoft Word & Excel preferred. Knowledge of Micros or equivalent touch screen system preferred. Proven track record of stock management on a day-to-day basis Proven track record of staff training on a day-to-day basis Personal Qualities An excellent problem solver with the ability to work on your own initiative as well as part of a team. Leadership qualities - must be able to set a positive example and deal with situations as they arise, and manage staff, to maintain standards. Good communication skills, e.g., proven ability to deal effectively with both internal and external customers in potentially difficult situations, maintaining a professional level of customer service at all times. Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required A team player who will help staff with tasks rather than delegating when appropriate Main Points of Contact - internal and external Customers All staff, including bar and waiting staff, kitchen porters and all chefs on premises, door personnel and cleaners. Other relevant information Flexibility will be required with hours of work, and this position involves daytime, night and weekend work. Note: Pending the number of applications, the criteria for the position maybe enhanced to facilitate shortlisting. #NIJobs To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.

Job Ref: Ref-29417 Location: Ballysillan and surrounding area Employment: Part-Time Permanent Closing Date: 19 March :59 pm Purpose To provide the best level of service to Winemark customers in accordance with the Company's standards and procedures To assist the Store Manager in all aspects of the business including sales, security and stock control Responsibilities To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display Identifying selling opportunities and acting on these To assume responsibility for housekeeping standards both inside and outside the store according to Company standards To ensure that stock is controlled and merchandised to Company standards at all times To assist with promotional set up To ensure that the premises are safe and secure at all times To comply with the Company regulations with regard to cash handling and administration To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation Any other duties relevant and related to the post Qualifications Essential Maths and English GCSE Grade C or above or equivalent Desirable WSET Foundation Certificate Skills & Experience - Essential Three months previous experience in a retail environment Communication Skills - a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal and listening skills Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service Ability to actively sell to customers Personal Drive and a pleasant, positive and enthusiastic, "can do" attitude, demonstrating an appropriate level of motivation Good standard of dress and appearance - clean and well groomed A good team player with the ability to work in a team environment Skills & Experience - Desirable Interest and/or knowledge of wine Previous experience of cash handling Previous experience of stock handling and control #NIJobs To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.

Job Ref: Ref-29476 - 30 Location: Stranmillis Employment: Part-Time Permanent Closing Date: 26 March :59 pm Purpose To provide the best level of service to Winemark customers in accordance with the Company's standards and procedures To assist the Store Manager in all aspects of the business including sales, security and stock control Responsibilities To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display Identifying selling opportunities and acting on these To assume responsibility for housekeeping standards both inside and outside the store according to Company standards To ensure that stock is controlled and merchandised to Company standards at all times To assist with promotional set up To ensure that the premises are safe and secure at all times To comply with the Company regulations with regard to cash handling and administration To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation Any other duties relevant and related to the post Qualifications Essential Maths and English GCSE Grade C or above or equivalent Desirable WSET Foundation Certificate Skills & Experience - Essential Three months previous experience in a retail environment Communication Skills - a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal and listening skills Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service Ability to actively sell to customers Personal Drive and a pleasant, positive and enthusiastic, "can do" attitude, demonstrating an appropriate level of motivation Good standard of dress and appearance - clean and well groomed A good team player with the ability to work in a team environment Skills & Experience - Desirable Interest and/or knowledge of wine Previous experience of cash handling Previous experience of stock handling and control 1 x 30hr #NIJobs To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team at the exclusive Culloden Estate & Spa. Under the leadership of our Events Operations Manager, Michael Campbell, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop your skills and offer an extensive range of learning and development opportunities. Candidates will be fully flexible to support the variety of events offered to our guests, such as weddings, conferences, gala dinners and more. Hours will vary to cover breakfast, lunch, dinner and evening functions. The rate of pay for these casual positions ranges from £9 to £12.25 per hour depending on your age. This is expected to rise in April 2026. We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, and opportunities for career progression and development. For further details about our employee benefits click here. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer. About The Role To serve and assist guests attending a wide variety of events in the Hotel, and support other areas when required such as the bar and restaurant. To provide the highest standard of service to guests, ensuring all guest needs and expectations are met. To be knowledgeable about the facilities and services within the hotel and to be proactive in the sale of these to guests. To set up function and meeting rooms in accordance with guest requirements and Hastings standards. To ensure that function rooms and guest areas are maintained in a clean and tidy manner in accordance with departmental standards. To comply with all health, safety, hygiene and licensing policies and procedures. To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect. To ensure that any issues are dealt with courteously and in an efficient manner, or escalted to the Manager on Duty when required. Any other duties as required by management. Required Criteria Right to Work in the United Kingdom Excellent communication skills Ability to deliver an exceptional level of customer service Ability to work under pressure as part of a team A professional appearance Excellent attention to detail Desired Criteria Hospitality experience Previous experience in a hotel or other high-quality establishment Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics Skills Needed Hospitality, Food Service Skills, Exceptional Customer Service Skills About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month Salary £9.00 - £12.25 per hour Skills: Hospitality Food Service Skills Exceptional Customer Serv Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary

Sales Assistant - Dunmurry, Belfast Job Reference: Hybrid Courier / Sales Assistant/Dunmurry/Belfast - DUN/26/02/24 Salary: £12.31 with additional commission of £1.00 per delivery Contract Type: Permanent Closing Date: 24 Mar 2026 Career development Enhanced public holiday rates Accredited training & support 28 days annual leave Pension benefits WineFlair is a leading retailer specialising in the sale of alcohol across Northern Ireland, with 58 stores and a new delivery service. We are committed to providing exceptional service and convenience to our customers, whether they visit our stores or have their orders delivered to their doorsteps. We are seeking dedicated individuals to join our dynamic team as Hybrid Courier /Sales Assistants to support the development and expansion of our new delivery service. This positions primary role will require individuals to delivering customer orders, but you will also assist within our Stores, maximising your skills and duties. Job Description: As a Hybrid Driver/Sales Assistant, you will play a vital role in ensuring our customers receive their orders on time and with excellent service, while also providing in-store support. You will be responsible for delivering products to customers in a safe, timely, and professional manner, as well as contributing to the smooth operation of our retail stores when not on delivery runs. Key Responsibilities: Reports to: Store Manager / Area Manager Delivery Operations: Stock Processing: i. Safely and accurately process, pack and secure delivery orders in store, complying with all Stock Movement procedures and safely transfer from store to van. ii. Safely and efficiently deliver customer orders from the WineFlair hub to customer addresses within a designated area. Compliance and Safety: adhere to all company and legal requirements for alcohol delivery, including verifying customer age and ensuring the safe transportation of products. Follow all safety procedures to minimize the risk of accidents or damage. Customer Interaction: Greet customers professionally upon arrival. Provide clear and concise information about their order and assist with any immediate concerns or questions they might have. Pre-Delivery Vehicle Checks: Maintain a clean and organized company van, performing regular vehicle checks (e.g., fuel levels, tire pressure) and reporting any issues to management. Route Planning: Utilize GPS and route optimization tools to plan the most efficient delivery routes. Adjust routes as necessary based on real-time traffic conditions, road closures, and other factors to ensure timely deliveries Record Keeping: Maintain accurate records of deliveries, including completed and pending orders. Report any issues or discrepancies in delivery logs to the Hub Manager. In-Store Sales Assistance and Order Processing: Online Order Processing: Receive and process online orders accurately and efficiently, ensuring all items are correctly picked and prepared for delivery. Order Picking: Accurately pick products from the stores inventory based on online orders, ensuring that the correct items and quantities are selected. Attention to detail is crucial to avoid errors. Order Preparation: Package orders securely to prevent damage during transit. This includes wrapping fragile items and ensuring that all necessary documentation is included with the order. Coordinate with the Delivery Schedule: Ensure that picked and prepared orders are ready in time for scheduled deliveries. Coordinate with the delivery team to manage order flow effectively. Customer Communication: Handle any inquiries related to online orders, providing updates on delivery times or resolving any issues with orders. Inventory Management: Assist in managing inventory by updating stock levels after orders are picked, helping to maintain accurate records in the system. Sales and Customer Service: When not processing online orders, assist customers in-store by providing product recommendations, answering queries, and processing sales through the Point of Sale (POS) system. Stock Replenishment: Assist in replenishing stock on shelves, maintaining store cleanliness, and ensuring displays are neat and visually appealing, and any other sales assistant duties. Health and Safety Compliance: Adhere to all health, safety, and licensing regulations related to the sale of alcohol. Additional Responsibilities: Pre-Delivery Vehicle Checks: Carry out pre-delivery vehicle safety checks and ensure vehicles are adequately stocked with delivery supplies (e.g., hand sanitiser, PPE). Vehicle Maintenance: Ensure that the vehicle is kept clean and organized. Address any cleanliness or maintenance issues immediately and follow up on any necessary repairs. Safety Protocols: Follow all safety protocols while driving, including adhering to speed limits, using seat belts, and avoiding distractions. Maintain a professional demeanour while representing WineFlair in the community. Adhere to company driving policy and safety regulations at all times while operating a company vehicle. Team Collaboration: Collaborate with other staff members to ensure efficient operations both in-store and during deliveries. Assist with any ad-hoc tasks as needed to support the team and meet business needs. Handle any customer complaints or issues professionally and escalate to management when necessary. Training and Development: Participate in ongoing training to stay updated on company policies, legal requirements, product knowledge, and customer service skills. Customer Feedback: Collect and document customer feedback on delivery services and in-store experiences. Share insights with management to help improve overall service quality. Requirements: Essential Valid Driving License: Full and clean UK or Northern Ireland driving license. Own smartphone: Driving Experience: Experience driving vans or similar vehicles for commercial purposes. Customer Service Skills: Strong interpersonal and communication skills with a focus on providing excellent customer service. Flexibility: Ability to work a flexible schedule, including evenings, weekends, and public holidays, as required by the business. Physical Fitness: Ability to lift and carry heavy items during deliveries and in-store stock handling. Attention to Detail: Ensuring accuracy when delivering orders and handling transactions in the store. Basic IT Skills: Competence in using GPS devices, delivery tracking apps, and retail POS systems. Desirable: Previous experience in a delivery role, retail environment, or customer-facing position. Knowledge of local routes and delivery areas around the hub stores ( Dunmurry, Belfast). Familiarity with alcohol licensing laws and regulations. Benefits: Competitive salary with commission opportunities. Company vehicle, insurance and fuel provided for delivery duties. Staff discount Company uniform provided Holidays Training and development opportunities to enhance your skills in both driving and retail. Supportive team environment and a chance to be part of an exciting expansion in our business.

Job ref: RF-2602-34 Location: Greater Belfast Area Quantity of Posts Available: 1 Salary: £33,000 per annum Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Food & Beverage Manager to join our team. This is a great opportunity to join a world leading facilities management company. Working Pattern: 40 Hours Per Week Days and hours will be based on event schedule Some evenings and weekend work required Rewards: 33 days annual leave (pro rata) Company Pension Scheme Employee Assistance Program to support your health & wellbeing Financial Education/Financial wellbeing advisory service Full induction and mandatory training programme Internal and external employee reward programmes Company Events The Role: Assist in managing all food and beverage operations across events, weddings, corporate functions, and retail outlets. Support event planning, logistics, setup, service execution, and post-event review. Maintain appropriate staffing levels and liaise with management as needed. Meet all hospitality requests with expected service standards Support operations across multiple venues Build and maintain strong working relationships with venue teams and key stakeholders. Understanding of HACCP regulations and food hygiene requirements. Familiarity with stock control and purchasing processes. Knowledge of hospitality standards and function arrangements. Awareness of customer service best practices Ensure compliance with food safety, allergen, licensing, and health regulations Maintain high standards of hygiene, presentation, and product quality. Uphold company procedures and operational standards across all sites. The Person: Minimum 2 years' experience in a similar Food & Beverage Manager or Supervisory role. Proven experience managing F&B operations within busy hospitality or event environments. Confident team leader with strong communication and staff development skills. Demonstrated ability to work under pressure and manage multiple events simultaneously. Knowledgeable in food safety, health & safety legislation/ allergen management. Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work, instructions and communicating with customer on a day-today basis. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Closing date: Wed 25 March 2026

Job Ref: Ref- Location: Belfast Employment: Full-Time Permanent Closing Date: 17 March :00 pm Hours- 30 hours a week Purpose To provide the best level of service to customers, thereby maximising sales and profit To assist and support the Store Manager in all aspects of the business including sales, security, cash and stock control To control and operate a Winemark store in the Store Managers absence in accordance with Company policies and procedures Responsibilities To assist and support the Manager in the following: staff training and development motivating and encouraging the team to attain sales targets stock management ensuring staff adhere to all Company instructions, policies and procedures ensuring the store is operated in accordance with Company budgets planning and implementing any changes in promotional activity administration, for example, investigating cash / stock discrepancies, payroll and marketing These responsibilities are in addition to the following: To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display Identifying selling opportunities and acting on these To assume responsibility for housekeeping standards both inside and outside the store according to Company standards To ensure that the premises are safe and secure at all times To comply with the Company regulations with regard to cash handling and administration To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation Any other duties relevant and related to the post Qualifications Essential Maths and English GCSE (Grade C or above) or equivalent OR 1 year previous supervisory experience in a retail or customer focused environment Desirable NVQ Level 2 & 3 in Customer Service or Retail Operations or equivalent WSET Level 1 Wine Certificate; Level 2 also preferred Must be committed to successfully completing WSET Level 2 Award in Wines and Spirits Skills and Experience Essential Minimum of 6 months experience in a retail environment To demonstrate the ability to solve problems and to work on your own initiative as well as part of a team. Leadership qualities - to demonstrate your potential to be able to lead a team of people in the absence of the Store Manager and be able to set a positive example. Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required Previous experience of an EPOS system and cash handling Previous experience of stock handling and control Communication Skills - a proven ability to communicate effectively with internal and external customers, demonstrating good written, verbal and listening skills Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service Ability to actively sell to customers Personal Drive and a pleasant, positive and enthusiastic, "can do" attitude, demonstrating an appropriate level of motivation Excellent standard of dress and appearance A valid driving license plus access to a car Desirable Previous experience in an off licence environment Previous experience in a supervisory role Interest and/or knowledge of wine #NIJobs To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star luxury service? If so, we would welcome you to apply for the position of Assistant Night Manager at the exclusive Europa Hotel Under the inspiring leadership of our General Manager Andy McNeill, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.To find out more click here The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. Hours of work are from 11pm-7am. The salary for this exciting position is £27,250 per annum We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click here The company reserves the right to apply enhanced short-listing criteria. Hastings Hotels is an Equal Opportunities Employer. About The Role About the Role To be responsible for the effective management of the night team ensuring the efficient running of the hotel during the night. 1.To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed. 2.To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity. 3.To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement. 4.To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems. 5.To ensure all night staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards. 6.To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests. 7.To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality. 8.To ensure you and the team assist guests with any reasonable request for hotel services 9.To ensure you and the team respond to complaints and find the appropriate solution. 10.To ensure you and the team take responsibility for the security of the hotel and relevant storage areas. 11.To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction. 12.To ensure the Front Office areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping. 13.To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures. 14.To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position. 15.To assist with the recruitment, selection and utilisation of Front Office staff to achieve the optimum use of staff resource in line with business peaks and troughs. 16. To ensure the Hotels compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation. 17.To carry out Duty Manager duties as required. 18.Any other duties as required by Senior Management About You You will have previous night experience, some of which has been gained at a management level. Required Criteria Excellent communication, numeracy and IT skills Customer care experience Smart well groomed appearance Exceptional attention to detail Work well under pressure and be a team player A right to work within the United Kingdom Educated to GCSE Standard or the equivalent including English and Maths Desired Criteria Hold a third level qualification Previous hospitality management experience Skills Needed Hospitality, Bar Service, Supervisory Skills About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month Salary £27,250.00 per year Skills: Hospitality Bar Service Supervisory Skills Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary

Manager - Brackenvale, Carryduff, Belfast Job Reference:BRACKENVALE - BVALE/26/02/03 Salary:£14.18 per hour Contract Type: Permanent Contract Hours: 30 Closing Date: 16 Apr 2026 Responsible For: Trainee Managers, Assistant Managers, Sales Assistants and any other staff under your supervision. Responsible To: Operations Manager, Area Manager & On-Call Manager Main purpose of job:To deliver, promote and implement behaviours and actions to provide excellent customer service. To implement all necessary processes and procedures to achieve high performance standards in your Store. To implement all necessary processes and procedures to maximise both staff and store performance to increase the profitability of your Store. Make full use of all resources to maximise the effectiveness and efficiency of your Store. To manage your staff and ensure their adherence of all Company Policies & Procedures. To plan, review and implement both short and long-term strategies to further develop the growth and development of WineFlair (Belfast) Ltd. Tasks/duties involved Customer Service To ensure all staff offer a friendly and efficient Customer Service in Store, implementing all Company Policies, Procedures and Guidelines to ensure excellent service and experience for the Customer. To ensure Customers are served as quickly and efficiently as possible by planning staffing levels for busy periods, promotions, activities in the area etc. and anticipating customer flows. To maximise the needs, requests and demands of your Customers wherever possible, by ensuring your Store has the correct stock and quantities as required. To respond and manage any customer queries or complaints as quickly and effectively as possible. Ensure all documentation is completed as required and escalate to the appropriate Head Office Personnel. To continuously expand the Product Knowledge of yourself and your team and ensure this knowledge is used to maximise sales and where appropriate share with Customers. To maximise and develop the Store layout plans ensuring appearance of the shop meets with company guidelines, marketing and promotional plans and is appealing to customers. To always appear well presented and professional in appearance and manner at all times. Where a Company uniform is provided, including Challenge 21 Badge, it must be worn in accordance with Company Policy. If uniform not provided to dress appropriately no denims, football or sport tops and safe footwear no flip flops, high heels or trainers. Ensure that all staff are trained in excellent Customer Service Skills and adhere to Good Practices. Staffing & Training To manage, operate and staff your Store within the Operational Budgeted Hours set for the Store, to minimise overheads, costs and work using all the resources available and your experience to achieve Targets and Profit Margins. Draw up, monitor and maintain Rotas to ensure the necessary staffing levels to maximise customer flow patterns and where necessary or not required reduce staffing levels to single manning Ensure yourself and all your staff are adequately trained and knowledgeable of all WineFlairs Policies and Procedures and able to work unaccompanied using their own initiative. Ensure that the Store is open for business throughout the prescribed opening hours, plan staff rotas and holidays to ensure there is always the necessary level of staff. Make all necessary changes to staffing levels/cover to deal with staff absence and/or sickness. Maintain adequate staffing levels for your store and assist in the recruitment and selection of replacement staff as necessary. To ensure staff receive any necessary new training or refresher training required to do their job and that they attend all training courses scheduled where required. To be fully familiar with all routine operational tasks performed by staff at the store e.g. till operation, cash handling procedures, replenishment of stock, line counts, re-labelling etc. To manage staff performance through clear communication of expected Wineflair standards and providing feedback on individual performance and progress while employed at WineFlair. Manage poor and/or unsatisfactory staff performance using tools and support available performance review, performance improvement plans, retraining and if necessary escalate to H.R. for disciplinary action. Encourage teamwork to support the achievement of business objectives. Discuss store performance and sales achievements regularly with staff and encourage them to contribute ideas and suggestions for improvements. Set up effective communication means/channels so that you can communicate all company information to all staff employed at your store. Encourage good communications between staff members at all times. Be aware of and adhere to WineFlairs Policies concerning Harassment, Equal Opportunities, Sickness, Absence, Holiday Entitlement, Performance Management, Disciplinary and Grievance Procedures as necessary in accordance with Company. Lead by example, setting and adhere to standards of conduct and performance expected of your position and ensure that all staff do the same. Merchandising & Deliveries Ensure that all new stock on promotion is placed on shop floor/shelves/stands as per the Floor Plan Ensure stock from previous promotions are removed from prime store locations and any excess stock stored in back store area. Ensure all POS (Posters, A4, Barkers etc.) are put up in Store windows, fridges, floor displays etc. Ensure daily Batch Maintenance is completed and that all Labelling is current, updated and at the correct pricing. Ensure all deliveries and checked and correctly ticked off before signing acceptance for any goods from all Suppliers. Take in and check off all deliveries and ensure shop front is stocked out fully before moving any excess stock into back store area. Administration & Accounting To adhere to the Companys Cash Handling / Banking Policies and Procedures at all times. To complete all Store paperwork and accounts accurately and promptly for submission to Wineflair Head Office as specified. To calculate and reconcile all Cash Handling processes (e.g. till declarations, credit/debit card terminal and tills, lottery terminal, voids, refunds, banking variances etc.) in line with company procedures. To manage, record and reconcile all Banking processes (till floats, petty cash, lodgements etc.) in line with company procedures. Ensure all staff are made accountable and reimburse all shortages (till, stock, cash, forgeries etc.) and that these are paid back. To investigate and identify reasons for all/any Cash and/or Stock Shortages within your Store and the staff concerned. Escalate issues/concerns to Security Manager and where appropriate take the necessary steps to prevent repetition through training or assist in any disciplinary action if necessary. To adhere to the Companys Stock Holding, Ordering, Receipting and Movement Policies and Procedures at all times. To process Stock Orders in line with company policy and instructions to maintain product stocks to levels which reflect demand. To process all Goods Received through Infinity System as per company policy and ensure all documentation/paperwork is kept secure and returned to Head Office. To adhere to Companys Delivery /Goods Received processes at all times and were necessary contact External Suppliers with regards to delivery shortages/damages to seek reimbursement and advise Operations/Area Manager of such issues. To conduct Line Counts as per company policy and ensure findings/variances are checked and correct before forwarded to Head Office as instructed. To assist with stocktaking as and when required, ensuring your Store is stock take ready in line of Stock Take Preparation Guidelines. As requested ensure adequate staff are available for stock take. Sales & Marketing Help develop and increase sales of all products wherever possible, by means of promoting customer loyalty and encouragement of new business. Merchandise your Store and the products in an accurate and appealing way to capture the attention of customers and to achieve increased sales. Ensure all staff and customers are aware of in store promotions and/or special offers through appropriate and full use of all approved promotional material. Ensure all promotions/special offers are advertised correctly (correct labels, bakers, promotions, posters etc.) on the correct dates and sufficient stock is available in your store to meet the potential increased demand for promotional goods. Ensure that no advertising posters/promotional material other than those authorised by WineFlair are displayed, and that all material is clean, properly displayed and up to date. Ensure shelves, floors, windows and fridges are clean, properly stocked and front facing. Ensure a weekly Cleaning Rota is drawn up and implemented to assist with keeping the store clean and at WineFlairs required standards. Ensure that stock rotation checks are carried out on a weekly basis to minimise out of date, damaged and stock losses. Ensure all short-dated stock is identified and discussed with your Operations Manager and a plan put in place to transfer or reduce price in order to minimise stock losses. To monitor the product ranking of stock in your store and discuss elimination of goods with weak sales performance with Marketing Manager. To be aware of new products and seasonal stock and introduce as appropriate through consultation with Marketing Manager. To be aware of any trends or developments in the marketplace and forward any suggestions concerning new or current stock to your Operations Manager and Marketing Manager. Be aware of any events, activities or competitor developments in your area that may affect your store (positive and/or negative) and discuss their impact with your Operations Manager. Maintain an awareness of local competitor activity, pricing and promotions, informing your Operations Manager and Marketing Manager of any changes or new developments. Availability To attend meetings and management development/training programmes as required by Head Office. To perform key holding duties as and when required by Head Office and/or Alarm Company (part of your role no call out fee) To work alternative Friday and/or Saturday Evening Shifts in conjunction with other store management members. To be flexible in availability to cover absenteeism and work extra hours if and when required to ensure adequate staffing levels in the Store at all times. To be flexible as regards to location of work and willing to assist in other WineFlair stores as and when required. Health & Safety & Legislation To understand and abide by WineFlairs Health and Safety at Work policy, ensuring that all Company Policies, Procedures and Guidelines are implemented by all staff. Ensure that a pro-active approach is adopted in the Store in relation to personal and store safety. Ensure all staff know of and use all the safety equipment and measures provided by WineFlair for personal and store safety. Record and report all Incidents and Accidents on the relevant documentation, alert the appropriate Head Office personnel and return paperwork to the Head Office. Observe the highest standard of personal hygiene whilst on duty, comply with all Company and Health and Safety requirements. To understand the importance placed on Store cleanliness and appearance, ensuring all areas of the premises (including store floor areas, staff areas, stockrooms, yards and shop fronts) are kept neat, tidy and clean. Implement and monitor all necessary Cleaning Rota/Schedules to comply with Company requirements. To conduct all Quarterly and Annual Risk Assessments / Inspections of the premises monitoring the physical condition of the premises and activities carried out at the store. (This includes controlling exposure to hazardous substances as defined by COSHH regulations). Any hazardous conditions or action required must be reported to the Health & Safety Manager. Adhere to and ensure compliance with all Food Hygiene Legislation and Regulations. Understand, implement and ensure compliance by all staff new and existing to the Licensing Legislation & Company Challenge 21 Policy. Understand, implement and ensure compliance with all Age Restricted Legislation including Alcohol, Tobacco, Lighters, Fuels and Solvents etc. Ensure that the correct Manual Handling procedures are adhered to at all times, including when taking in deliveries, replenishing stock, stock taking etc. Ensure the First Aid Box on site is maintained and replenished and that all staff have knowledge of its location. Record all injuries and accidents (minor or major) in the Store Accident Book, alert the relevant Head Office Personnel and ensure a copy of an Accident Form is completed and returned to Health & Safety Manager. Familiarise yourself and any member of staff working in your Store of the location and use of all fire extinguishers and emergency/fire evacuation procedures. To ensure compliance with all Food Hygiene laws and regulations through implementing HACCP guidelines on identifying, controlling and monitoring possible hazards. To ensure that the correct manual handling procedures are adhered by yourself and all staff at all times, including when receiving orders and replenishing stock. To maintain and replenish the Site First Aid Box and record all usage. Security Ensure WineFlairs property and equipment are safeguarded at all times, monitoring any suspicious circumstances or potential security risk. Report and/or escalate any concerns or potential security risks to the On Call Manager immediately and Security Manager. Complete an Accident and/or Incident Form detailing any damage to property or persons, or loss of goods or stock and return to Security Manager. Familiarise yourself with the use of the CCTV Surveillance Equipment, Store Security Alarm System and Safes. Always maintain professional confidentiality at all times and do not disclose any company information or material, confidential or otherwise to any unauthorised person internally or externally without prior permission from the Operations Manager. Any other duties relating to the position as may be deemed necessary by the management.

Description At System C, we build technology that helps improve outcomes across health and social care. Behind the scenes, our corporate systems need to be reliable, secure and easy to use - and that relies on great people leadership as much as great platforms. We're looking for a Business Systems Manager to lead and develop our Business Systems team, taking day-to-day operational ownership of our business systems portfolio. Your focus will be delivering excellent business-as-usual (BAU) services: meeting SLAs/OLAs, reducing incidents, strengthening controls, and continuously improving how colleagues experience our systems. You'll act as the operational bridge between IT and business functions such as Finance, HR and Operations, balancing service resilience with changing business priorities. What you'll be doing This is a hands-on leadership role where you'll set direction, remove blockers, and build a high-performing team. You will: Lead, coach and develop the Business Systems team, creating clarity on ownership, standards and ways of working Build a culture of accountability, collaboration and continuous improvement, supporting the team to thrive in a fast-changing environment Own BAU service performance across business systems: availability, reliability, and compliance with SLAs/OLAs Define, track and actively manage team KPIs (incident volumes, time to resolution, service health, user experience) Ensure strong incident, request and problem management, driving root-cause elimination and preventing repeat issues Manage vendor performance, contracts and licensing, holding suppliers to account while keeping relationships constructive Govern change activity (upgrades, releases and integrations) to minimise risk to live services Ensure systems operate securely and compliantly, supporting audit and data governance requirements Provide clear reporting to senior stakeholders on system health, performance trends, risks and improvement plans What we're looking for Proven experience leading a team supporting enterprise business systems, with clear SLA/KPI accountability Strong service delivery mindset (ITIL-aligned approaches welcomed) and confidence prioritising in ambiguity Excellent stakeholder management - able to translate operational issues into clear options and trade-offs Experience overseeing platforms such as Workday, Concur, Salesforce and NetSuite (including via third-party suppliers) Working knowledge of integrations, data governance and security best practice If you enjoy leading people, stabilising services, and making continuous improvements that colleagues genuinely feel - apply today .

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Assistant Restaurant Manager at the exclusive Europa Hotel Under the inspiring leadership of our General Manager, Andy McNeill, you will assist in providing leadership to our Food and Beverage team, ensuring the smooth day-to-day management of our busy restaurant. We want to help you to develop your skills and offer an extensive range of learning and development opportunities. The successful candidate will have worked in a busy restaurant environment and be able to lead, motivate and support team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. As Assistant Restaurant Manager you will have a fully flexible approach as working patterns will include days, evenings and weekends as required. The salary for this full-time position is £27,250.00 per annum. Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, an excellent service charge shared across the team, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click here. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer. About The Role To assist with the management of the Restaurant for the greatest enjoyment of the guests and maximum profit contribution to the hotel. 1.To take responsibility for the effective leadership of the restaurant employees in the absence of the Restaurant Manager, to ensure the efficient operation of the Restaurant and the delivery of Hastings product and service standards. 2.To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity. 3.To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement. 4To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems. 5.To ensure all restaurant employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards. 6.To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests. 7.To ensure you and the team respond and assist guests with any reasonable request for hotel services. 8.To ensure you and the team respond to complaints and find the appropriate solution. 9.To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction. 10. To ensure the restaurant area, fixtures and equipment are properly maintained and presented to Hastings standards. 11.To ensure the security of restaurant and storage areas is maintained at all times. 12.To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures. 13.To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position. 14.To assist with the recruitment, selection and utilisation of restaurant employees to achieve the optimum use of employee resource in line with business peaks and troughs. 15.To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position. 16.To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation. 17.Any other duties as required by management About You We would love you to have some similar previous experience Required Criteria Right to Work in the United Kingdom Good Command of English Language Educated to GCSE standard or equivalent with grades A-C in English and Maths Work well under pressure and be a team player Must have excellent attention to detail Smart well groomed appearance is essential Good communication and basic numeracy skills Must have previous food and beverage supervisory experience Desired Criteria Previous food and beverage management experience Skills Needed Hospitality, Bar Skills, Bar Service About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month Salary £27,250.00 per year Skills: Hospitality Bar Skills Bar Service Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Food & Beverage Supervisor at the exclusive Culloden Estate & Spa. Supported by our Beverage Manager, Kyle King, you will provide leadership to our food and beverage team, ensuring the smooth day-to-day running of our busy Bar. We want to help you to develop your skills and offer an extensive range of learning and development opportunities. The successful candidate will have worked in a busy hospitality environment and be able to provide an exceptional standard of service. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. As F&B Supervisor you will have a flexible approach as working patterns will include days, evenings, and weekends as required. This full-time position offers a salary of up to £25,480 per annum. In addition to a competitive salary, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit cards tips, 29 days holiday plus your birthday off, and opportunities for career progression and development. For further details about our employee benefits, click here. Hastings Hotels is an equal opportunities employer. About The Role To be responsible for the presentation of the Lough Bar and the service of food and beverage for the greatest enjoyment of our guests. To take responsibility for the effective supervision of the team, to ensure an efficient operation and the delivery of Hastings product and service standards. To ensure bar stocks are fully maintained and that goods and products are properly displayed to a high standard. To prepare and dispense drinks as requested by guests, maintaining high standards of presentation. To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests. To ensure you and the team assist guests with any reasonable request for hotel services. To ensure you and the team respond to complaints and find the appropriate solution or escalate, if required, to the management team in a timely manner. To ensure that the bar, guest areas and equipment are maintained in accordance with Hastings standards. To receive payments for sales and record drinks and goods sold to guests in accordance with operating procedures. To use equipment and bar pumps efficiently, maintaining proper measures and ensuring minimum wastage. To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity. To maintain the security of stock areas at all times, immediately reporting any breaches. To ensure company policies relating to cash handling, stock control and stock ordering are maintained and monitored, taking appropriate action to resolve problems. To ensure the team receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards. To comply with all health, safety, hygiene and licensing policies and procedures. To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction. To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation. Any other duties as required by Management. Required Criteria Right to Work in the United Kingdom Work well under pressure and be a team player A professional appearance Excellent communication skills Ability to lead a team to achieve success Previous hospitality experience including Bar Service Desired Criteria Previous supervisory experience Previous experience working in a hotel or other luxury establishment Educated to GCSE standard or the equivalent with grades A-C in English and Mathematics Skills Needed Bar Service, Food Service Skills, Exceptional Customer Service Skills, Supervisory Skills About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month Salary £25,480.00 per year Skills: Bar Service Food Service Skills Exceptional Customer Serv Supervisory Skills Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary

Job Ref: Ref-29404 - 8 Location: Dundonald Employment: Part-Time Permanent Closing Date: 18 March :00 pm Hours = 1x 8hr Purpose To provide the best level of service to Winemark customers in accordance with the Company's standards and procedures To assist the Store Manager in all aspects of the business including sales, security and stock control Responsibilities To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display Identifying selling opportunities and acting on these To assume responsibility for housekeeping standards both inside and outside the store according to Company standards To ensure that stock is controlled and merchandised to Company standards at all times To assist with promotional set up To ensure that the premises are safe and secure at all times To comply with the Company regulations with regard to cash handling and administration To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation Any other duties relevant and related to the post Qualifications Essential Maths and English GCSE Grade C or above or equivalent Desirable WSET Foundation Certificate Skills & Experience - Essential Three months previous experience in a retail environment Communication Skills - a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal and listening skills Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service Ability to actively sell to customers Personal Drive and a pleasant, positive and enthusiastic, "can do" attitude, demonstrating an appropriate level of motivation Good standard of dress and appearance - clean and well groomed A good team player with the ability to work in a team environment Skills & Experience - Desirable Interest and/or knowledge of wine Previous experience of cash handling Previous experience of stock handling and control #NIJobs To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.

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