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Account Manager, North UK Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in. We’re looking for an Account Manager to join our team in the North of England, forming strong relationships with venues and promoters, ideally based in Leeds or Manchester. At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of. About the role You’ll join a team focused on building strong partner relationships and driving growth across our network. With your deep understanding of the live entertainment industry and expertise in the music industry across key cities like Leeds, Manchester and Liverpool, you’ll know what makes promoters, festivals and venues thrive. This is an exciting opportunity to make an impact in a growing market—developing meaningful partnerships while driving operational excellence, revenue, engagement and long-term growth. You are collaborative and execution-oriented with a strong marketing sense, and you look for new and expanded ways to help your partners reach fans and drive growth. You will be Building and leading relationships with key partners to drive revenue targets, partner satisfaction and retention. Partnering with Marketing, Field Operations, and Client Success teams to drive operational excellence and manage on-site needs for events. Maximising Partner success by tracking sales performance across systems, surfacing key insights and deploying strategies that optimise marketing and sales strategies. Keeping your finger on the pulse of DICE product developments and industry trends that will evolve Partner event strategy. Acting as the glue connecting the region to central DICE teams, confidently managing Partner expectations and ensuring Partner needs are documented. Engaged in team collaboration to overcome ambiguity and achieve shared success. You are Passionate, humble and resilient. • Self-motivated and a team player. Actively responsible. A fan of music and culture. • Collaborative and confident communicator. Highly collaborative and confident communicator. • An analytical and curious problem solver. Extremely organised, resourceful and efficient in balancing priorities. You'll need • Local knowledge of the live industry across the North of England and based in either Leeds or Manchester. Business and commercial acumen. Strong communication skills. • Exceptional stakeholder management. Proven experience in live events in Account Management, Event Operations or Marketing. • High attention to detail and resourcefulness. An understanding of marketing, social media and analytics. • Excellent knowledge of how festivals, venues and promoters work., • Ticketing experience is a big plus. About DICE DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters. We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more _. Our Benefits Unlimited paid holiday Monthly DICE credits Private health insurance with Vitality with tons of perks Workplace pension with Penfold Coaching and CBT sessions Classpass Summer Fridays Generous parental package Eye Care Vouchers Cycle 2 Work Workplace nursery scheme Season Ticket Loan We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process. Application process Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way. For information on how we use your data, please view our _. We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humans If you would like more information about how your data is processed, please contact us.

As a Senior Data Engineer in our new Central Data Engineering team in the Platform Mission, you will be leading work that is mission-wide in terms of scope. Our new Central Data Engineering team will inform data quality standards, access standards, create templatised solutions, assist in managing mission-level datasets/dashboards, and prepare our mission’s data for the AI Future that expected to impact every squad and product area. As the Senior engineer on the team, you will deal with bringing structure to ambiguity and be the bridge between business goals and translating them to technical deliverables. • Build large-scale data pipelines using frameworks like Google Cloud Platform and Apache Beam., • Work on projects powering new generative AI experiences and helping to build models., • Learn and contribute to the team's best practices and techniques for building data pipelines for large-scale models, including cleaning, filtering, classifying, and labeling., • Collaborate with other engineers, researchers, product managers, and stakeholders, taking on learning and leadership opportunities that arise., • Deliver scalable, testable, maintainable, and high-quality code., • Share knowledge, promote standard methodologies, and improve the team through mentorship and constructive accountability., • You have Data Engineering experience and know how to work with high-volume, heterogeneous data, preferably with distributed systems such as Hadoop, BigTable, Cassandra, GCP, AWS., • You have experience building clean, high-quality datasets for training large-scale models., • You have experience with one or more higher-level Python or Java-based data processing frameworks such as Beam, Dataflow, Crunch, Scalding, Storm, Spark, etc., • You have strong Python programming abilities. You might have worked with Docker as well as Luigi, Airflow, or similar tools., • You care about quality and know what it means to ship high-quality code., • You have experience managing data retention policies., • You care about agile software processes, data-driven development, reliability, and responsible experimentation., • You understand the value of collaboration and partnership within teams., • This role is based in London, • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

We are seeking a Machine Learning Engineer to join the User Fraud R&D Studio at Spotify. Our mission is to protect Spotify from fake accounts and artificial streaming. You’ll work in a fast-moving team that experiments, iterates, and deploys innovative fraud prevention solutions. This includes analysing diverse user behaviours, uncovering patterns of abuse, and developing robust, scalable ML models that power real-time and batch decisions. If you're excited by adversarial modelling, anomaly detection, and building systems that defend one of the world's leading streaming platforms, we'd love to hear from you. • Contribute to designing, building, evaluating, shipping, and refining Spotify’s anti-fraud product by hands-on ML development, • Collaborate with a multi-functional team spanning data science, product management, and engineering to combat fraud, • Prototype new approaches and productionise solutions, • Help drive optimisation, testing, and tooling to improve quality, • Be part of an active group of machine learning practitioners in your mission and across Spotify, • Conduct analyses to gain insights on fraudulent behaviours and trends, • Be responsible for monitoring the quality and performance of the squad's ML models, • You have a strong background in machine learning, theory, and practice, • You are comfortable explaining the intuition and assumptions behind ML concepts, • You have hands-on experience implementing and maintaining production ML systems in Python, Scala, or similar languagesExperience with TensorFlow or Pytorch, • You are experienced with building data pipelines, and you are self-sufficient in getting the data you need to build and evaluate your modelsYou preferably have experience with cloud platforms like GCP or AWS, • You care about agile software processes, data development, reliability, and focused experimentation, • You focus on delivering the simplest solution that drives business impact, • This role is based in Stockholm, Sweden or London, United Kingdom, • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

At Spotify, Financial Engineering is building the platform that powers Finance and enables strategic decision-making across the company. Our mission is to create trusted financial abstractions that make complexity manageable and insight actionable — supporting everything from premium and ads growth to forecasting, experimentation, and global reporting. As engineers in the Financial Data Platform team, we turn messy, fragmented realities into clean, reusable foundations. We build core datasets that represent key financial domains like Premium, Ads, and Royalties. We create libraries and tools that empower others to produce and trust financial data at scale. We collaborate deeply with Finance, Product, and Data teams to unlock clarity and drive Spotify’s ambitions forward. We are looking for engineers who are excited to shape the future of financial data at Spotify. You will design and operate scalable pipelines that process billions of records. You will apply product thinking to financial data — managing the full lifecycle from sourcing to documentation to exposure. You will define abstractions that simplify complexity and create intuitive paths for our consumers. Together, we advocate for standards, champion quality, and build systems that others can rely on with confidence. If you thrive on building foundations that have broad, lasting impact, and want to work where financial data truly drives strategy, we’d love to work with you. • Acquire a comprehensive understanding of how financial data supports diverse consumer needs, from Finance to broader business customers., • Build core datasets and financial abstractions that serve as sources of truth for strategic and operational decision-making., • Design, prototype, and build scalable data pipelines that process billions of data points reliably., • Apply product thinking to data: manage the full data product lifecycle from sourcing to documentation and exposition, always prioritizing consumer needs and success., • Advocate for and implement effective data quality, engineering standards, and reusability., • Collaborate closely with engineers, data scientists, finance collaborators, and business teams to build flexible, intuitive data products., • Define data models and abstractions that simplify access to complex financial domains like Premium, Ads, and Royalties., • Contribute to building tools and libraries that enable other teams to build financial data products at scale., • Leverage mentorship and constructive feedback to foster accountability, growth, and collaboration within the team., • Experienced with Data Processing Frameworks: Skilled with higher-level JVM-based frameworks such as Flink, Beam, Dataflow, or Spark., • Comfortable with Ambiguity: Able to work through loosely defined problems and thrive in autonomous team environments., • Skilled in Cloud-based Environments: Proficient with large-scale data processing in cloud environments, preferably with experience in Google Cloud Platform., • Strong Analytical Skills: Adept at breaking down complex problems and communicating insights effectively., • Knowledgeable About Data Modeling: You treat data as a product, with strong data modeling capabilities., • Passionate About Clean Code: Committed to writing high-quality, maintainable code and building robust data pipelines., • Curious and Inquisitive: You have a deep curiosity about data and systems, always seeking to understand and improve them., • Skilled in large-scale data processing: Comfortable working with SQL and platforms like BigQuery., • Excellent Collaborator: You value positive relationships across technical and business domains., • This role is based in London, United Kingdom, • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

We are seeking a Senior Research Engineer to join our Artist-First AI Music lab. Our team pioneers and advances state-of-the-art generative technologies for music that create breakthrough experiences for fans and artists. We invent entirely new listening experiences that center and celebrate artists and creatives. All of our products will put artists and songwriters first, through these four principles: Partnerships with record labels, distributors, and music publishers: We’ll develop new products for artists and fans through upfront agreements, not by asking for forgiveness later.Choice in participation: We recognize there’s a wide range of views on use of generative music tools within the artistic community. Therefore, artists and rightsholders will choose if and how to participate to ensure the use of AI tools aligns with the values of the people behind the music.Fair compensation and new revenue: We will build products that create wholly new revenue streams for rightsholders, artists, and songwriters, ensuring they are properly compensated for uses of their work and transparently credited for their contributions.Artist-fan connection: AI tools we develop will not replace human artistry. They will give artists new ways to be creative and connect with fans. We will leverage our role as the place where more than 700 million people already come to listen to music every month to ensure that generative AI deepens artist-fan connections. For more information, see this press release! _ • Close Collaboration: Work side-by-side with research scientists to conduct ground breaking research in music generation (diffusion, flow matching, or autoregressive models), as well as related domains like ML-based audio processing, music information retrieval, machine learning, and signal processing., • Improve model training pipelines. You’ll debug distributed training, optimize data loading at massive scale, and ensure smooth scaling across compute environments., • Optimize performance. You’ll profile and accelerate existing training and inference code to make experiments faster and production systems more responsive., • Integrate models into production environments. You’ll work directly with platform and product teams to deploy models into the hands of hundreds of millions of Spotify’s users., • Incorporate state-of-the-art research. You'll translate models and techniques described in the literature into robust, well-engineered prototypes., • Maintain a high-quality codebase. You’ll enforce clear structure, consistency, and testing practices to support long-term maintainability on a codebase shared between members of a fast-paced globally distributed team., • Enhance researcher experience. You’ll build internal tooling, libraries, and workflows to make experimentation, debugging, and deployment more efficient for the whole team., • You have experience training or fine-tuning large machine learning models on GPUs using PyTorch or similar frameworks., • You have experience working with cloud platforms like Google Cloud Platform, AWS, or Microsoft Azure., • You understand how to debug problems in machine learning training code., • You communicate effectively with global teams and are ready to work both face-to-face and asynchronously with collaborators on multiple continents., • You have experience optimizing code for performance and can make GPUs “go brrr” (train at maximum efficiency)., • You learn new concepts and technologies quickly and keep up to date with the rapid pace of development in machine learning and AI., • You are resourceful and proactive; when faced with blockers, you seek out solutions through research, experimentation, and collaboration., • You’re not afraid to dig deep into the stack: working with lldb, NVIDIA Nsight, or other low-level debugging tools is a plus., • You have a solid grasp of computer science concepts like type systems, compilers, parallelism, thread safety, encapsulation, and the like., • You have an interest in learning more about audio processing and music information retrieval and you're excited about building amazing products that use these technologies., • We offer you the flexibility to work where you work best! For this role, you can be within the EMEA region as long as we have_, • This team operates within the Central European and GMT time zone for collaboration., • Core working hours are CET 3pm-6pm / EST 9am-12pm.Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Find our AI notice here: https://lifeatspotify.com/ai-notice

Are you an engineer who enjoys building reliable systems and intuitive user experiences? Join Spotify’s Commerce Platform and help shape the Checkout experience for millions of users worldwide. You’ll contribute across the stack, grow your technical depth, and work on systems that directly support how users manage their relationship with Spotify. You’ll be part of the Checkout Domain, where we build and scale the purchase experience, from the moment a user selects an offer to what happens after they complete a transaction. Our teams work on services and surfaces that support billing, account updates, and post-purchase interactions that focus on building trust and retention. The work spans APIs, backend services, and user-facing components across web and mobile. This is a great opportunity to join a collaborative, product-focused team working in a space with real user impact and cross-functional reach. • Design, build and maintain scalable backend services (Java/Python) and be active in shaping our data pipelines that power Spotify’s internal Commerce platform, • Develop and enhance our user-facing layer and frontend SDKs (React/Typescript), • Be an active part of creating and evolving APIs and services that connect user experiences with internal Commerce capabilities, taking into account Product requirements, • Drive improvements to system architecture, performance, and developer experience, • Collaborate closely with a talented group of engineers, product managers, designers and data specialists across multiple teams, • Contribute to technical discussions and help shape platform decisions, • You have experience building and maintaining backend services (Java and/or Python) in large-scale, modern cloud environments (we use GCP), • You’re confident working across the stack, from building scalable APIs to developing intuitive, high-performing, modern frontend applications (React/TypeScript preferred), • You have experience in system design and service-to-service integration, • You bring an open and pragmatic mindset to solving complex problems, while actively connecting the dots across technical, product, and business to inform your approach, • You care about code quality, testability, and developer experience, • You communicate clearly, take initiative on projects and collaborate effectively in cross-functional settings, • Having experience in commerce or payments systems is a plus, • This role is based in London (UK), • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home, • We ask that you come in three times per weekSpotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

The Personalization team makes decisions about what to play next easier and more enjoyable for every listener. From Blend to Discover Weekly, we’re behind some of Spotify’s most-loved features. We built them by understanding the world of music and podcasts better than anyone else. Join us and you’ll keep millions of users listening by making great recommendations to each and every one of them. We are looking for a Backend Engineer to join our distributed team across Europe of hardworking engineers that are passionate about connecting new and emerging creators with users via recommendation algorithms. As an integral part of the squad, you will collaborate with engineers, research scientists and data scientists in prototyping and productizing state-of-the-art ML that serves at scale for hundreds of millions of users. • Design, develop, and deliver robust and scalable backend systems and APIs., • Collaborate with other engineers, product owners, and designers to identify and solve challenging problems and build new product features., • Write clean, maintainable, well-documented code, adhering to coding best practices., • Participate in the improvement of our software development standards and practices., • Stay up-to-date with emerging backend technologies and best practices., • Be a member of the Spotify-wide backend developer community affecting and driving our architecture across the company., • You have experience writing distributed, high-volume Java services and know how to deploy and keep them running in production., • You have a good understanding of data structures and algorithms, and understand how to apply them to design pragmatic solutions., • You have excellent analytical and problem-solving skills and can communicate your ideas to technical and non-technical audiences., • You love working in an environment where you constantly experiment and iterate quickly., • You believe data is the most powerful tool for informed decision-making., • You care about quality and you know what it means to ship high quality code., • This role is based in London., • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

Are you a highly skilled Backend Engineer looking to make a significant impact on a global scale? Join Spotify's Commerce Platform and help us build the next generation of our robust, high-performing, and resilient commerce ecosystem. This is an exceptional opportunity to tackle complex challenges, shape our technology stack, and contribute to the core of Spotify's revenue-generating systems. As part of Spotify's Commerce Platform, we own the critical backend services and extensive datasets that power end-to-end merchandising, sophisticated order management, seamless payment orchestration, and intuitive purchase flows for millions of users worldwide. Your expertise will be instrumental in evolving our technology stack, driving innovation, and directly impacting Spotify's business growth. • Architect and implement highly scalable backend systems and robust data pipelines from concept to deployment, ensuring the right capabilities are delivered within Spotify’s internal commerce platform, • Lead the design and development of critical features in our Java and Python backend services, contributing to a high-volume, low-latency environment, • Design, build, and optimize data pipelines, ensuring efficient and reliable data processing for our commerce insights and operational needs, • Drive operational excellence by championing best practices in monitoring, alerting, and incident response for our production systems, • Collaborate closely with talented engineers, product managers, and cross-functional teams across Spotify to deliver impactful solutions for our users, • This role has on-call rotation, • 5+ years of working experience in a similar role, • Experienced building and scaling Java and/or Python backend services within a large-scale, cloud-native environment (e.g., Google Cloud Platform or equivalent), • Experience of building and maintaining data pipelines, • Knowledge and practical experience with scalable database technologies like PostgreSQL, • Excellent problem-solving skills with a strong bias for action and a pragmatic approach to engineering challenges, • Exceptional communication and collaboration skills, comfortable driving technical discussions, presenting complex ideas, and working effectively with diverse stakeholders, • A self-driven, proactive engineer who thrives in a collaborative team environment and is committed to continuous improvement through feedback and shared learning, • Experience in e-commerce, financial engineering, or high-volume transaction processing domains is a bonus, • This role is based in London, United Kingdom, • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times a week.Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. We're hiring our first Sales Enablement - Expansion to build the foundation of how ElevenLabs enables its global Customer Success and AE teams to drive adoption, expansion, and retention. This is a 0-to-1 builder role. You will define the strategy, build the infrastructure, and execute hands-on as we scale. What sets this role apart: we're looking for someone with a technical foundation and deep understanding of the post-sale motion. You've been in the room for complex customer implementations, usage reviews, and renewal negotiations. You understand what it takes for a CSM to drive product adoption and for an AE to identify and close expansion opportunities — because you've been that person. This role sits within Sales Enablement and reports to the Sales Enablement Lead, International. You will work in close partnership with: Customer Success leads, North America and International (owning customer outcomes, adoption, and retention) Sales leadership (owning expansion pipeline and commercial strategy) Product and Product Marketing (owning roadmap, messaging, and use case development) You will support a global team of CSMs and AEs across North America, EMEA, LATAM, and APAC. While CS and expansion enablement is your primary focus, you'll also support Sales Enablement across SDR and new business motions as needs arise. This is a full-stack enablement role on a lean team — you'll build content, deliver training, design e-learning, and flex across audiences as the business requires. Design and own ElevenLabs' global CS and expansion enablement strategy across onboarding, skill-building, and ongoing mastery Define what "Expansion Ready" and "Retention Ready" mean at ElevenLabs and build the paths to get CSMs and AEs there Establish scalable frameworks that support both the CSM motion (adoption, health, renewal) and the AE expansion motion (cross-sell, upsell) Create structured onboarding journeys for new CSMs covering product mastery, customer lifecycle management, health scoring, and renewal execution Design and deliver adoption playbooks that help CSMs drive usage, engagement, and value realization across customer segments Build churn prevention frameworks including early warning indicators, save plays, and escalation paths Enable CSMs to conduct effective business reviews, usage analyses, and value documentation Develop technical fluency programs so CSMs can confidently discuss APIs, agent configurations, integrations, and implementation best practices Create cross-sell and upsell playbooks for AEs covering expansion discovery, multi-product positioning, and deal execution Design enablement for identifying expansion signals — usage patterns, new use cases, stakeholder mapping, and whitespace analysis Enable AEs to articulate the full ElevenLabs platform story (Creative, Agents, and API) to drive multi-product adoption Develop competitive positioning for expansion conversations Partner with Customer Success leads to identify adoption gaps and build targeted enablement interventions Create customer-facing resources (guides, videos, best practices) that CSMs can use to drive self-serve adoption Build "Time to Value" programs that help customers realize ROI faster Develop renewal execution playbooks covering timeline management, stakeholder alignment, and negotiation frameworks Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content Collaborate with Product Marketing, Sales, and Product to translate product releases into CS and expansion-ready materials Develop role-play scenarios, call libraries, and coaching frameworks for managers Use ElevenLabs' voice and agent technology to create localized, voice-enabled training content Build AI-powered coaching tools and practice environments for CSMs and AEs Facilitate live virtual trainings, workshops, and certifications across regions and time zones Design async learning paths that scale globally Run regular enablement office hours and deal/account clinics Define and track enablement KPIs such as time to first value, net revenue retention, gross retention, expansion pipeline, CSM ramp time, and adoption metrics Partner with Customer Success and Sales leadership to connect enablement efforts to business outcomes Use data and feedback to continuously iterate on programs Document best practices, establish operating rhythms, and influence how CS and expansion enablement evolves as the customer base and sales org scale Measurable improvement in net revenue retention attributable to enablement initiatives Measurable reduction in churn rate CSM ramp time reduced to under 60 days to full productivity Expansion pipeline directly supported by enablement programs CS and expansion playbook library launched covering adoption, cross-sell, upsell, and renewal "Time to Value" framework adopted across the CS org Adoption enablement resources driving measurable increase in product usage metrics 4–7+ years of experience in customer success, sales enablement, solutions consulting, or GTM enablement in a SaaS or platform company At least 2 years in a customer-facing role (CSM, AM, Solutions, or similar) with direct experience driving adoption, retention, and/or expansion Technical fluency — you can navigate API documentation, understand integration architectures, and credibly discuss technical implementations Proven experience building enablement programs from scratch in fast-moving environments Full-stack enablement skills: live facilitation, content creation, e-learning development, and presentation design Strong understanding of B2B SaaS customer lifecycle, health scoring, and retention metrics Deep familiarity with expansion motions — cross-sell, upsell, and multi-product positioning Experience designing both live and self-serve training, including certification programs Confident facilitator and presenter for global audiences Strong stakeholder management skills across Customer Success, Sales, Product, and Marketing teams Analytical mindset with experience defining and tracking enablement effectiveness Comfortable operating across global time zones and cultures Fluency in English; additional languages are a plus Additional: Experience at a high-growth AI/ML, developer tools, or API-first company Background in voice AI, conversational AI, or contact center technology Experience with customer health scoring platforms (Gainsight, ChurnZero, Totango, etc.) Familiarity with usage-based pricing models and consumption-driven expansion Experience enabling both CSM and AE roles within the same organization Remote-first, globally distributed role. We have a strong preference for candidates based in Europe or the UK, to enable close collaboration with the Sales Enablement Lead, International, Customer Success leads, and London HQ. Exceptional candidates outside Europe will be considered if they can operate effectively across European and US time zones. The playbooks and programs you build will define how ElevenLabs retains and expands its customer base — directly impacting net revenue retention, customer outcomes, and the long-term health of our business. If you're excited to build from zero, operate at high velocity, and shape a foundational function, we'd love to hear from you.

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role This is a brand new Adoption Strategist role sitting at the intersection of adoption, enablement, product expertise, and implementation, so we expect the scope to evolve and want someone excited to build as it does. You'll work directly with corporate and midmarket customers to drive adoption of their core use case and help identify new ones - but everything you build has to scale across a high-volume book, not custom to one account. You'll need to be genuinely technical, deep enough in the product to be the most knowledgeable person in the room, without ever writing code or owning an account directly. This is a builder role for someone extremely analytical who's already advanced with AI tools. Since this is a new role, we expect the scope to evolve over time - being adaptable and excited to build is a core part of being successful here. Focus areas include, but aren't limited to: Drive strong adoption by building and delivering scalable implementation and enablement processes that educate customers on best practices and get them to time-to-value quickly on their core use case Develop deep product expertise across the entire ElevenLabs platform, with a focus on ElevenAgents and ElevenCreative - you're the product expert for enabling both basic and complex use cases, and you're constantly the first to learn new products coming to market Proactively audit customer agents prompts, configurations, and feature setup to identify gaps, and share recommendations as a value-add service that drives deeper adoption Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on our reporting capabilities, and use those trends to develop data-driven adoption strategies and playbooks across the customer base in region Partner with Account Management and CX to deliver targeted adoption and enablement campaigns, including regional live workshops and webinars, based on opportunities or new product releases Engage with external implementation partner and internal teams to help unify adoption strategy across the customer journey (e.g., Forward Deployed Engineering, GTM, Customer Experience, Product Marketing and Engineering) Partner with leadership on high-impact initiatives that support the local GTM team and global results Requirements 6+ years in implementation, solutions consulting/engineering, technical account management, or similar at a technical SaaS or AI-native company Experience with voice AI, TTS, conversational AI, or developer-facing products A track record of building adoption focused programs from the ground up: onboarding tracks, scaled adoption playbooks, self-serve content, and more You think in systems but are creative: you're always asking "how do we scale or automate this," and building automations and workflows with AI tools is ingrained in how you work Extremely analytical: you identify trends easily and use them to close gaps, surface opportunities or standardize best practices. You also identify data points that aren't yet tracked but would uncover new insights and change strategy Comfortable driving cross-functional outcomes without direct authority, working effectively with Account Management, FDE, RevOps, and GTM to move adoption forward Experience managing a high-volume book of business at scale, mid-market or commercial segment Fluency in English is essential, fluency in a 2nd European language (French, Spanish, German, Polish) is desirable Growth Potential We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth. Here are some of the career paths you can expect after excelling in this role: Growth Roles - Regional Adoption Lead Other teams: Account Management or Forward Deployed Engineering - Strategist or Solutions Engineer Location This role is remote-first, so it can be executed from anywhere in Europe. If you prefer, you can work from our offices in London, Dublin or Paris. #LI-Remote

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