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✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking for a Luxury Brand Ambassador for our Creed counter in Flannels, Fosse Park, Leicester, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a part-time role 3 days, 22.5 hours per week. ✂ Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: ✂ Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fragrance or beauty products is a plus. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

bout us Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through additional stores, expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating its 30th anniversary the group has over the years built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive team environment? We are looking for a Customer Experience Advisor to join our vibrant Customer Experience Team at Dune London’s Distribution Centre in Leicester. As an integral part of our business, you will ensure our customers receive excellent service across various communication channels, including phone, email, live chat, and post. Our structured office hours promote a healthy work-life balance, and we provide ongoing training and support, including real-time coaching sessions, to help you succeed. RESPONSIBILITIES: Customer • Handle all customer contacts quickly, efficiently to a high standard within agreed KPI’s, • Acknowledge and respond to general queries via telephone, email, live chat and post with a friendly and “can do” approach, • Assist customers with any issues relating to the Dune experience. This could include, Dune website, Dune retail stores or Dune concessions, • Follow GDPR guidelines (Data Protection) to every customer contact, • Contribute directly and take ownership of all tasks within the Customer Experience Department, • Play your part in maintaining our fun, committed and customer focused working environment, • Develop and maintain a high level of knowledge about our products, our business, retail law and the customer experience industry, • Assist in identifying system or process issues and be confident in offering potential solutions / improvements to rectify these issues, • Demonstrate a proactive approach to continuous improvement EXPERIENCE / SKILLS REQUIRED: • PC literate – particularly in MS office suite, • Excellent communication skills - both written and verbal, • Excellent organisational and administrative skills, • A sound understanding of the Data Protection Act and PCI DSS and their application to the customer service environment, • Confident in multi-tasking ensuring attention to detail is applied, • Ability to communicate effectively with people at all leve, • Enthusiastic, proactive and self-starting, • Ability to work on own initiative as well as part of a team, • Customer focused, • Ability to remain calm and professional under pressure, • A flexible approach to working hours during business peak times About the perks • Friendly and open culture with flat structures allowing plenty of opportunity for development., • Company growth and opportunity, • Open-minded company, welcoming thoughts and ideas to be shared, • Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK., • 60% employee discount on Dune products – what’s not to love!, • 25 days holiday (plus the bank holidays), • Cycle2work, • Company pension scheme, • Life assurance for all team members, • We look after our people, • Team socials and drinks – we like to have fun!, • Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance., • Our own Wellbeing Allies – there to talk when you need them. What happens next? We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback. If we are excited to find out more about you, we will give you a call and arrange to talk. A few things that might help: • Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can, • Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role

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