Configuration Supervisor
15 days ago
Birmingham
Configuration Supervisor - IT Deployment / Build Birmingham Monday-Friday - 06:00 - 14:30 Permanent The Opportunity An exciting opportunity has arisen for an experienced Configuration Supervisor to join a fast-paced IT operations environment, leading a team responsible for the build, configuration, and deployment of IT equipment. This role is ideal for someone with a strong background in IT hardware deployment or configuration who is looking to step into, or further develop, a hands-on leadership position. The Role You will be responsible for supervising a team of engineers who configure IT equipment (laptops, desktops, and devices) to customer specifications, ensuring all orders are delivered accurately, on time, and to agreed standards. This is a floor-based, operational leadership role, where you will play a key part in maintaining productivity, quality, and team performance. Key Responsibilities • Lead, motivate and support a team of configuration engineers, • Ensure all devices are built and configured to required standards and customer specifications, • Monitor workflow and resolve issues quickly to avoid delays or backlogs, • Work closely with scheduling, technical, and warehouse teams to ensure smooth operations, • Drive performance against KPIs and SLAs, • Conduct team reviews, training, and development activities, • Support recruitment, onboarding, and general people management duties, • Maintain accurate records and ensure internal systems are up to date, • Promote and maintain health & safety standards across the team, • Proven experience in a supervisory or team leader role within an IT environment, • Strong background in IT hardware configuration, deployment, or build environments, • Experience working to KPIs and service level agreements (SLAs), • Good knowledge of:, • Desktop / laptop builds, • Operating systems (Windows, Android, iOS), • Strong communication and team leadership skills, • Ability to manage workloads in a fast-paced, operational setting, • Comfortable working in a hands-on, floor-based environmentsirable, • Certifications such as CompTIA A+ or Server+, • Experience with ISO standards and processes, • Competitive salary + benefits package, • Career development and progression opportunities, • Supportive and inclusive working environment, • Opportunity to work within a large, established IT services operation