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Lead and manage a team of agents (Helpdesk Engineers, Parts & Logistics Specialists) to deliver high-quality service to dealers and customers. Ensure team performance, operational excellence, and continuous improvement in line with project objectives. Key Activities and Responsibilities Supervise and coach a team of frontline agents (technical, and parts). Monitor team performance against KPIs and SLAs. Conduct regular one-on-one meetings, performance reviews, and feedback sessions. Provide training, guidance, and support to team members. Handle escalated cases and complex issues from agents. Ensure adherence to processes, policies, and quality standards. Coordinate with other Team Leaders and departments for cross-functional collaboration. Analyze performance data and implement improvement actions. Support recruitment, onboarding, and development of team members. Report on team performance, challenges, and achievements to management. Qualifications Experience: Experience in Problem-solving, fault-finding, and resolution. Experience in a diagnostic environment and troubleshooting technical issues. Depending on the Helpdesk, Qualified to Senior/Master Technician/IT Qualification. Customer service experience. Experience in Team leadership. Minimum 5 years experience supporting remote office and end users. Knowledge: Automotive aftersales operations with focus on Technical Helpdesk (THD) and Parts & Logistics. KPI/SLA frameworks for dealer support, case handling, and parts service levels (fill rate, order accuracy, lead time). OEM policies, procedures, and systems used by Helpdesk and Parts teams (technical knowledge bases, DMS/ERP, ticketing/CRM). Escalation workflows, case lifecycle, and quality standards in technical support and parts processes Warranty/parts interactions: causal part identification, returns/traceability, pre-approval impacts on parts flow. Workforce management principles: coaching, performance management, skills matrices, scheduling. Customer experience metrics and principles (CSAT, first-contact resolution, fix-it-right-first-time). You can learn more about MSX International on our website: MSX International TPBN1_UKTJ

If you’re graduating with an advanced degree or have 3-5 years of industry experience and are excited to pivot your career into consulting for a critical industry, Master Class is for you.

Master Upholsterer / Auto Trimmer - Luxury Component Specialist. Salary:Highly Competitive Commensurate with Master Level Expertise.

Vehicle Master TechnicianLocation:BirminghamSalary: Around £38,000 basic DOE plus bonus uncaped OTE, looking for Service Technicians and Diagnotic Technicians alsoHours: Monday to Friday, saturday mornings on rotaReference: 29528My client is recruiting for an experiencedVehicle Master Technicianto

Master TechnicianLocation:neathSalary: Up to £17. Hours: Monday Friday, 8:00am 5:30pm | Alternating Saturdays, 8:00am 1:00pmContract Type: Full-time, PermanentAbout the RoleWe are looking for a skilled and experienced Master Technician to join our dedicated team.

Position: Workshop Supervisor / Master TechnicianLocation: Harrow Council, London Borough of Harrow, Middlesex, HA3 8NTEmployer: Pertemps Recruitment Partnership (representing Harrow Council)Contract Type: Temporary assignmentHours: Up to 40 per weekPay: £27.

Light Commercial Vehicle / master TechnicianLocation:nottinghamSalary:£32,614- £48,104Contract Type:Full-time, PermanentAre you a skilled and experienced Vehicle Technician with a passion for commercial vehicles?Were looking for a dedicated individual who leads by example in a busy workshop, takes

Master Technician £28,500£31,000Full-Time | Permanent | Excellent Career ProgressionOur client is looking for an experienced and highly skilledMaster Technicianto join a reputable, fast-growing workshop.

Commercial Vehicle Master Technician HeathrowLocation: HeathrowJob Type: Full-Time | PermanentBasic Salary: £45,000OTE: Up to £59,957 per annum (Uncapped)Hours: 40 per week, MondayFriday + 1 in 3 Saturday mornings (paid at 1.

Master Technician Letchworth Main Dealership £50,000 OTEWe are working with a Main dealership in the area who are looking for an experienced Master Technician to join their busy Service Department.

If you’re graduating with an advanced degree or have 3-5 years of industry experience and are excited to pivot your career into consulting for a critical industry, Master Class is for you.

Monday to Friday, plus 1 in 4 Saturdays.We are looking for an experienced.This is an exciting opportunity for a highly skilled individual who wants to take a leading role in a forwar.

If you’re graduating with an advanced degree or have 3-5 years of industry experience and are excited to pivot your career into consulting for a critical industry, Master Class is for you.

A global health tech firm is seeking an HR Master Data Manager to elevate their global HR data landscape.

The Role We are hiring high potential people who are early in their careers and want to pivot into Life Sciences Consulting through our Master Class Program. If you’re graduating with an advanced degree or have 3-5 years of industry experience and are excite

The successful candidate will draft and negotiate master agreements while providing crucial legal advice to internal stakeholders. This role requires with a strong background in master agreements, excellent communication skills, and the ability to work under pressure.

Workshop Supervisor/Master Technician. Workshop Supervisor / Master Technician. Pertemps is delighted to present an excellent opportunity for an experienced and proactive Workshop Supervisor / Master Technician to join Harrow Council's fleet services team.

Scrum Master / Technical Change Delivery Manager at N Consulting Ltd. Role Title: Scrum Master / Technical Change Delivery Manager. Strong Scrum Master with SaFe/RTE experience.

Director, Bristol Harbour Authority (Harbour Master, Master Mariner Qualified). Director, Bristol Harbour Authority (Harbour Master, Master Mariner Qualified). Director, Bristol Harbour Authority (Harbour Master, Master Mariner Qualified).

Agile Delivery Manager/Scrum Master Consultant. They are seeking multiple Agile Delivery Managers, Scrum Masters, and Coaches for client-facing Delivery and Coaching responsibilities. Proven experience in roles such as Delivery Manager, Scrum Master, or Agile Coach, with a solid understanding of Agi

A global IT services provider is seeking an experienced SAP MDG Functional Consultant to coordinate activities in data management, handle SAP Master Data configuration, and ensure smooth integration. The ideal candidate will have expertise in SAP master data and data governance, along with the abili

Demonstrated background in data governance, master data design, and compliance. As the HR Master Data Lead, you will act as the subject matter expert for HR data structures and Workday HCM. Monitor and improve accuracy, completeness, and consistency of HR master data.

HR Master Data Manager | Global Health Tech Firm | London, Hybrid. HR master data, ensuring Workday is the single source of truth for workforce data across a complex, international business. Own the accuracy, completeness and consistency of global HR master data.

A recruitment consultancy is seeking an HR Master Data Lead (Workday) to manage HR data structures and ensure data governance.

A staffing agency is recruiting for an experienced Accounts Assistant to join a busy finance team in Newport.The role involves processing financial transactions, mentoring juniors, and contributing to finance efficiency.Ideal candidates should have at least 2 years of experience in accounting and st

A leading consultancy firm in the United Kingdom is seeking an experienced Anaplan Solutions Architect to drive innovation in financial planning.You will design and optimize Anaplan solutions while collaborating across finance and IT to enhance data management and reporting.The ideal candidate will

Oversee the two-stage master planning process and provide specialist technical support across nLighten’s data center portfolio. Short-Form Masterplans (RIBA Stage 1 - Preparation & Briefing). Long-Form Masterplans (RIBA Stage 2 - Concept Design).

The Role We are hiring high potential people who are early in their careers and want to pivot into Life Sciences Consulting through our Master Class Program. If you're graduating with an advanced degree or have 3-5 years of industry experience and are excited to pivot your career into consulting f