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  • Communications, Events & Guest Experience Manager (H/F)
    Communications, Events & Guest Experience Manager (H/F)
    hace 1 día
    Jornada completa
    Marylebone, Westminster

    Role Purpose: The Communications, Events Guest Experience Manager is responsible for the restaurant's brand image, guest relationship quality, and community development across both B2C (end guests) and B2B (partners, companies, conciergeries, hotels, agencies, etc.). The role ensures a consistent guest experience before, during, and after the visit, while driving brand visibility and commercial opportunities through communication, events, and external relationships. He/She acts as a bridge between operations, local management, the France Communication team, and relevant central teams, supporting commercial performance, reputation, and brand consistency. Reporting Line Hierarchically reports to the Restaurant General Manager for all activities related to: • Guest experience B2C, • B2B relationships and partnerships, • Groups, events, and privatizations, • Complaints and sensitive guest situations, • Revenue development through events and corporate segments Functionally reports to the Communication Manager France for: • Communication strategy, • Brand image and positioning, • Content, social media, and communication materials, • Campaigns, launches, and marketing initiatives, • Brand tone of voice and visual consistency Key Responsibilities 1. Guest Experience \& Relationship (B2C) ● Ensure a premium guest experience at every touchpoint (before, during, and after the visit). ● Manage special requests, VIP guests, complaints, and guest feedback with responsiveness, diplomacy, and professionalism. ● Monitor online reviews and booking platforms (Google, TripAdvisor, TheFork, etc.) and coordinate responses. ● Implement guest loyalty actions (guest database, invitations, targeted communications, events). ● Analyze guest feedback and propose continuous improvement actions for the guest journey. 2. Guest Relationship, Events \& Business Development (B2B) ● Develop and maintain relationships with local partners: hotels, conciergeries, companies, event agencies, clubs, institutions. ● Identify new B2B collaboration opportunities (groups, corporate events, privatizations). ● Manage and follow up on group, event, and privatization requests in coordination with operations teams. ● For all privatization requests, systematically coordinate with the central privatizations team to ensure alignment on processes, commercial conditions, and group standards. ● Represent the restaurant at external events, networking occasions, and local initiatives. ● Contribute to revenue growth through groups, privatizations, and corporate segments. 3. Communication \& Brand Image ● Manage the restaurant's online and offline communication in coordination with the Communication Manager France, in line with brand identity. ● Coordinate content creation and publication (social media, internal materials). ● Ensure all restaurant information is accurate and updated across digital platforms. ● Roll out centrally defined campaigns, launches, and brand initiatives at local level and nurturing partnerships. ● Ensure consistency of tone, visuals, and brand positioning across all touchpoints. 4. Events \& Community Engagement ● Support the organization of internal events (special evenings, collaborations, launches, thematic experiences). ● Contribute to creating attractive experiences that strengthen the restaurant's community. ● Develop local brand awareness through strategic partnerships and targeted activations. ● Coordinate between guests, partners, operations teams, and relevant central teams during events. 5. Internal Coordination ● Work closely with Management, Floor teams, and Kitchen to ensure operational feasibility of guest and event requests. ● Regularly share guest insights, market feedback, and business opportunities with management. ● Support floor teams during high-volume services or VIP presence when needed. Key Performance Indicators (KPIs) ● Revenue from events, privatizations, and groups related customer satisfaction ● Conversion rate of event inquiries into confirmed bookings ● Social media growth and engagement rate ● Number of new B2B partners activated Ti aspettiamo !

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  • Advertising and Marketing Associate Professional
    Advertising and Marketing Associate Professional
    hace 2 días
    £33000–£34000 anual
    Jornada completa
    London

    Main Purpose of the Role To plan, develop, and implement marketing and student recruitment strategies targeting international markets, with a particular focus on the Chinese community, supporting business growth, client engagement, and brand development. Key Duties and Responsibilities • Develop and implement marketing strategies targeting new and emerging international markets, particularly Chinese-speaking audiences, • Identify target customer segments, define marketing objectives, and support market entry strategies, • Conduct detailed market research and analysis to identify trends, competitor activity, and opportunities for growth, • Plan and execute multi-channel promotional campaigns (digital, social media, events, and offline channels), • Analyse marketing effectiveness and recommend improvements in pricing, promotion, and service diversification, • Produce and manage marketing materials, ensuring alignment with brand and corporate identity, • Support student recruitment activities, including lead generation, application support, and contract preparation, • Determine and manage customer contract terms and conditions in line with company policies, • Maintain and develop relationships with clients, education partners, and external stakeholders, • Negotiate pricing, contracts, and service agreements with suppliers and partners, • Coordinate recruitment of staff and tutors relevant to new market segments, • Prepare work schedules, allocate responsibilities, and support operational planning, • Maintain accurate customer and client records using CRM systems, • Organise and manage events such as seminars, conferences, exhibitions, and client engagement activities, • Bachelor’s degree or equivalent in Marketing, Business, or a related field, • Relevant experience in marketing, advertising, or student recruitment, • Strong analytical and market research skills, • Excellent communication and stakeholder management abilities, • Experience working with international markets (especially Chinese market), • Knowledge of digital marketing tools and CRM systems, • Experience in education or student recruitment sector

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  • Restaurant & Bar Manager - New Opening
    Restaurant & Bar Manager - New Opening
    hace 4 días
    £30000–£45000 anual
    Jornada completa
    London

    About the role We are building a new kind of hospitality space in Hackney. A curated kitchen and bar programme where chefs, bartenders and collaborators take over the space for short residencies, events and experiences. The concept is designed to constantly evolve, with a changing calendar of pop ups, dinners, tastings, private hires and social events. We are looking for a full-time Manager to help bring this space to life day to day. This is not a traditional restaurant management role. We need someone who is equally comfortable running service, managing a bar, coordinating events, hosting guests and helping shape a fast-moving programme. The right person will love hospitality, have strong operational instincts, and be excited by the idea of working in a venue where things are always changing. This role will be central to the identity of the space. Over time, we want guests to come back not only because of the residencies and events we programme, but because of the team, the atmosphere and the experience we create every week. About the space The venue is an intimate, industrial kitchen and bar in Mare Street, with a large open kitchen and counter seating at its heart. It is designed as a platform for rotating chefs, drinks-led experiences and social hospitality. The space is curated and operated by us. While the concepts may change, the guest experience, standards and overall feel of the venue remain consistent. The Manager will play a key role in protecting that consistency while helping the programme feel fresh, exciting and well executed. What you’ll be responsible for Programming and coordination • Manage the operational logistics of each residency, event or takeover from set-up to breakdown, • Coordinate arrivals, check-ins, handovers and transitions between guest chefs or collaborators, • Support the execution of the venue calendar and ensure each event is properly prepared, • Work closely with founders and collaborators to make sure concepts are launch-ready, • Help spot operational risks early and solve problems before they affect service Venue and bar operations • Oversee the day-to-day running of the venue and ensure the space is consistently set up to a high standard, • Develop, manage and continuously improve the drinks offering of the space, • Oversee bar operations, stock ordering, supplier coordination and inventory management, • Lead service during event and residency nights, setting the tone for the floor and ensuring strong execution throughout, • Take ownership of team leadership on shift, creating clear communication, strong standards and a positive service culture, • Help build and shape a small but high-performing team around the space as it grows, • Create a strong team culture centred around hospitality, accountability and adaptability, • Maintain high standards of cleanliness, readiness and compliance across the venue Guest experience and commercial delivery • Manage reservations and set up events in booking systems, • Handle private hire enquiries and support conversion where relevant, • Act as host on the floor, helping create a warm, confident and memorable guest experience, • Ensure consistency in service and atmosphere across very different concepts and residencies, • Support post-event reviews by helping assess performance, guest feedback and operational learnings Sales and cost performance • Take ownership of the venue’s day-to-day commercial performance, • Help drive sales during events through strong floor leadership, upselling and service flow, • Manage labour deployment in line with expected demand and venue targets, • Monitor stock usage, wastage and ordering to maintain tight cost control, • Track performance across sales, labour and gross margin, and flag opportunities for improvement, • Support post-event reviews with a clear view on what performed well commercially and operationally Marketing and content coordination • Coordinate photoshoots and content capture around key events and launches, • Support social media, newsletters and website updates, either directly or in coordination with external support, • Help bring ideas for events, collaborations and guest engagement, • Contribute creatively to how the space is presented and experienced What we’re looking for We are looking for someone with a mix of bar, service and events experience, who is excited by the idea of helping build something new. You likely have: • Experience managing services in a hospitality venue, • Experience managing or running a bar, • Experience coordinating or delivering events, private hires, pop ups or activations, • Confidence leading a team and running a floor, • Strong organisational skills and attention to detail, • Good commercial instincts and an understanding of how service quality drives repeat business, • A calm, solutions-focused approach in a fast-paced environment We think you’ll thrive if you are: • Energised by a constantly evolving environment, • Comfortable switching between planning, service and admin, • A strong host who genuinely enjoys people, • Interested in food, drinks and hospitality culture, • Full of ideas and excited to contribute creatively, • Able to maintain consistency even when the concept changes week to week, • Motivated by building a venue with real personality and community around it Ideal profile This role could suit someone who has worked as: • a Bar Manager looking for broader ownership, • an Events Manager with strong hospitality operations experience, • a Venue Manager from an independent restaurant, wine bar or creative hospitality concept, • an Assistant General Manager ready to step into a more entrepreneurial and varied role Other details • Full-time role based in Mare Street, East London, • Evening and weekend availability required, • Salary dependent on experience, • Opportunity to help shape a new hospitality concept from the ground up, • Target start date: April 28th About us We’re the team behind Crudo and Tiny Wine, two independent hospitality concepts we’ve built in London over the past few years. Crudo opened in 2019 and has grown into a group of restaurants built around modern Latin American food, strong atmosphere and warm, energetic service. Tiny Wine came out of our love for smaller, more intimate drinking spaces, with a big focus on personality, curation and creating a place people genuinely want to spend time in. A big part of what we’ve learnt through both brands is that people come back for more than just the food or drinks. They come back for the feeling of the place, the team behind it, and the sense that something thoughtful is being built. Studio 3 is the next step in that. It gives us the opportunity to create a more flexible space built around a changing programme of chefs, drinks, events and collaborations. A space that can evolve constantly, while still being run with a clear point of view and strong operational standards. We’re excited by the idea of building something that feels social, current and full of life. Somewhere guests want to return to regularly, and somewhere chefs and collaborators are genuinely excited to be part of.

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  • Business Development Manager
    Business Development Manager
    hace 6 días
    £33000–£43000 anual
    Jornada completa
    London

    📍 Location: London 🏢 Company: Skyedia Ltd 🕒 Job Type: Full-time (In Person) 💷 Salary: £33,000 – £43,000 per year + Performance Bonus About Us Skyedia Ltd is a dynamic company specialising in media representation, event management, conference organisation, and reservation services. We provide tailored, high-quality solutions to clients across multiple sectors. Our focus is on innovation, efficiency, and delivering exceptional service standards. We foster a professional environment where both clients and employees can grow and succeed. Key Responsibilities As a Business Development Executive, you will: • Develop and implement business growth strategies across media, events, and conference services, • Identify and secure new commercial opportunities, partnerships, and clients, • Build and maintain long-term relationships with corporate clients and stakeholders, • Lead negotiations with partners and suppliers to maximise commercial value, • Analyse financial, sales, and operational data to drive business performance, • Monitor market trends, competitor activity, and industry developments, • Oversee and optimise service delivery processes to improve efficiency, • Prepare strategic reports and provide recommendations to senior management, • Contribute to the expansion and long-term growth of Skyedia Ltd Requirements • Bachelor’s degree (or equivalent) in Business, Marketing, or a related field, • Proven experience in business development, commercial operations, or sales, • Strong analytical, negotiation, and strategic thinking skills, • Ability to build and manage professional business relationships, • Excellent communication and decision-making abilities, • Proficiency in Microsoft Office and business systems, • Ability to work in a fast-paced and target-driven environment 🌟 What We Offer • Competitive salary (£33,000 – £43,000) + performance-based bonus, • Company pension, • Ongoing professional development and career progression opportunities, • Supportive and professional working environment, • Opportunity to work on diverse projects across media, events, and other services. Why Join Skyedia? 🌟 Be part of a creative and innovative team. 📈 Opportunity for career growth, professional development, Structured onboarding and ongoing training. 🎨 Join Skyedia Ltd –The Ultimate Representation Company

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  • Social Media Manager
    Social Media Manager
    hace 7 días
    £42500 anual
    Jornada completa
    Romford

    About the Role We are seeking a creative and commercially driven Social Media Manager to lead and execute our digital presence across multiple platforms. The successful candidate will be responsible for developing and implementing social media strategies aligned with the company’s growth objectives, enhancing brand visibility, and driving customer engagement and sales. Key Duties and Responsibilities • Develop and implement a comprehensive social media strategy tailored to the company’s products, services, and target market., • Manage and oversee daily operations of social media platforms including Instagram, Facebook, TikTok, LinkedIn, and emerging platforms., • Create, edit, and publish engaging content including posts, videos, graphics, and campaigns., • Plan and execute targeted marketing campaigns including promotions, product launches, and paid advertising., • Analyse performance metrics and prepare reports to improve campaign effectiveness., • Work closely with senior management to identify target customer demographics and marketing objectives., • Monitor competitor activity and industry trends to maintain a competitive edge., • Engage with customers and followers professionally through comments, messages, and reviews., • Coordinate with external designers and content creators where required., • Ensure all content complies with advertising standards and data protection regulations., • Degree or equivalent qualification in Marketing, Digital Media, Communications, or related field., • Proven experience managing business social media accounts., • Strong knowledge of social media platforms and analytics tools., • Experience with paid advertising campaigns., • Excellent communication skills., • Ability to manage multiple campaigns independently.

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  • Social Media Manager
    Social Media Manager
    hace 8 días
    £41700 anual
    Jornada completa
    Ilford

    PROTECH SG LTD trading as Smoke Gadgets seeks to appoint a full-time Social Media Manager to take responsibility for the business’s public image, customer-facing digital channels and campaign reporting. This is an in-house vacancy arising from the company’s development as an active retail shop with an existing Google Business Profile, Facebook presence, Instagram activity and a need for regular, professionally managed digital communication with customers. The role is business-specific. It is not a generic office marketing role detached from the company’s operations. The successful employee will work with the Director and shop staff to translate product launches, stock changes, promotional plans and customer priorities into structured communications and social-media activity that support footfall, repeat trade and brand presentation. Typical entry route and associated qualifications Most suitable entrants will possess A levels or equivalent and a degree or equivalent qualification. Further professional qualifications in marketing, communications, digital media or related fields may also be relevant. The company will also consider candidates with substantial equivalent professional experience where that experience clearly demonstrates the skill level required for the role. Key duties and responsibilities Discuss business strategy, products, services, promotions and target customer groups with the Director and senior colleagues so that the company’s public-facing communications match real business priorities. Write, edit and arrange the effective publication of social-media content, promotional material, customer updates and public-facing communications for the business’s existing channels, including Instagram, Facebook and the Google Business Profile. Photograph products, displays and in-store activity and prepare business-specific digital content that accurately reflects the company’s stock, offers, opening hours and services. Address customers and other target groups through online messaging, reviews, comments, direct customer interaction, store-promotion support and other public-facing activity to enhance the public image of the business. Monitor customer engagement, review patterns, reach and campaign performance and develop reporting tools to evaluate the effectiveness of the company’s communications and promotional exercises. Coordinate digital promotions with in-store activity so that online messaging aligns with actual stock availability, pricing, launches and seasonal promotions. Help maintain a consistent and professional public image for Smoke Gadgets across all public-facing channels. Ensure that any communications touching on regulated or age-sensitive products are handled cautiously and in line with applicable legal and platform restrictions. Skills, experience and qualifications required A levels or equivalent and preferably a degree or equivalent qualification in marketing, communications, business, digital media or a related field. At least 2 years’ relevant experience in social-media management, digital communications, public relations, brand-facing content or similar business-facing work. Strong written and spoken English and the ability to produce clear, commercially effective and customer-friendly copy. Experience of managing business social-media accounts, content calendars, engagement reporting and customer interaction. Competence in basic photo / video content creation and common digital content tools. Ideally some experience in a retail, consumer-electronics, convenience or other customer-facing commercial environment. Why this role is genuine The company already trades from an active premises and already uses public-facing digital channels to support discovery, reputation and customer interaction. The vacancy arises because these functions now require dedicated in-house management and reporting. The role will exist regardless of the nationality of the successful candidate and is required for genuine business reasons.

    Sin experiencia
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  • Social Media Account Manager
    Social Media Account Manager
    hace 11 días
    £32000–£38000 anual
    Jornada completa
    London

    Important: We do not offer visa sponsorship. Applicants must currently reside in the UK and have the full right to work in the United Kingdom. About OP Marketing OP Marketing is a fast-growing digital marketing agency delivering innovative, data-driven solutions to a diverse client base. We pride ourselves on providing exceptional service, measurable results, and building long-term partnerships with our clients. The Role We are seeking a creative and results-driven Social Media Account Manager to join our team. In this role, you will be responsible for managing client social media accounts, developing engaging content strategies, and delivering measurable campaign performance while maintaining the high standards OP Marketing is known for. Key Responsibilities • Manage and oversee client social media accounts across platforms such as Instagram, Facebook, LinkedIn, and TikTok, • Develop and execute creative social media strategies aligned with client objectives, • Create, schedule, and publish engaging content, including captions, graphics, and short-form videos, • Monitor social media performance and provide regular reports with insights and recommendations, • Build and maintain strong relationships with clients, acting as their main point of contact for social media activity, • Liaise with internal teams (e.g. designers, paid media specialists) to ensure cohesive campaign delivery, • Stay up to date with social media trends, platform updates, and best practices, • Manage community engagement, including responding to comments, messages, and reviews, • Identify opportunities to optimise campaigns and improve overall social media performance Requirements • Previous experience in a social media management or digital marketing role, • Strong understanding of major social media platforms and their best practices, • Excellent written communication and content creation skills, • Ability to analyse performance data and translate it into actionable insights, • Strong organisational skills and ability to manage multiple accounts simultaneously, • Familiarity with social media scheduling and analytics tools (e.g. Hootsuite, Sprout, Meta Business Suite), • A proactive, creative, and results-oriented mindset Desirable Skills • Experience working in a digital marketing or creative agency, • Basic knowledge of paid social advertising, • Graphic design or video editing skills (e.g. Canva, Adobe Suite, CapCut), • Understanding of wider digital marketing channels (SEO, PPC) What We Offer • Competitive salary of £32,000 per annum, • Opportunities for career development and progression, • Supportive and collaborative working environment, • Ongoing training and professional development

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  • Social Media Intern
    Social Media Intern
    hace 2 meses
    Jornada parcial
    London

    Company: FinP Circle Location: Remote Duration: 6 Months Fixed Internship Compensation: Unpaid Internship Start Date: Immediate / Flexible About FinP Circle FinP Circle is a fintech-focused platform dedicated to improving financial awareness and helping individuals make better financial decisions. Our mission is to simplify complex financial concepts through engaging digital content, community discussions, and practical insights around personal finance, investing, and financial literacy. We are building a growing digital community and are looking for a motivated Marketing & Social Media Intern to support our marketing efforts and help expand our online presence. Role Overview As a Marketing & Social Media Intern, you will support the growth of FinP Circle’s digital presence by creating engaging content, assisting with marketing initiatives, and helping build our online community. You will work closely with the founder to experiment with ideas that drive engagement, awareness, and audience growth. This role is ideal for someone who wants hands-on experience in digital marketing, social media management, and working with an early-stage startup. Key Responsibilities • Assist in planning and executing social media marketing strategies., • Create engaging content for platforms such as LinkedIn, Instagram, and Twitter/X., • Design simple graphics and marketing posts using tools such as Canva., • Research trending topics related to fintech, personal finance, and investing., • Support the creation of short-form educational content including posts, reels, and blogs., • Monitor engagement and analyse social media performance to improve content strategy., • Help grow the FinP Circle community through audience engagement and discussions., • Assist with marketing campaigns and promotional activities. Requirements • Interest in digital marketing, social media, or fintech., • Basic understanding of social media platforms and content trends., • Good written communication skills., • Creative thinking and willingness to try new ideas., • Ability to work independently in a remote environment. What You Will Gain • Hands-on experience working with a fintech startup., • Practical exposure to digital marketing, social media strategy, and audience growth., • Opportunity to build a professional portfolio of marketing work., • Direct experience working closely with a startup founder., • Letter of recommendation upon successful completion of the internship., • High-performing interns may be considered for a full-time role at FinP Circle after the internship period, depending on business needs and performance. How to Apply Please share a short message explaining why you are interested in the role along with examples of any social media content, projects, or portfolios you have worked on.

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