Hotel/Apartment Manager
hace 2 meses
Barrow-in-Furness
As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming experience for our guests and visitors. Joining a small but friendly team, you will work with a flexible approach and have a friendly, outgoing personality to suit this role.
A proven record of working in this environment with experience and management skills that provide operational efficiency in maintaining detailed records and co-ordinating staff.
Checking guests in and out, dealing with complaints , reservations face to face and online.
Experience in a booking management system such as Cloudbeds is preferred and a knowledge of all aspects of Health & Safety.
A flexible attitude is desired as some shifts will include weekends.
Job Summary
· Job Type: Full-time
· Pay: £25,000.00
· Company pension
· Expected hours: 40 per week
· Schedule: 8-hour shift but flexible and including weekends
· Education: Grade A – C GCSE in English and Maths or proven record of ability
· Language: English (required)
· Licence/Certification: Driving Licence (preferred)
· Work Location: Waterview Apartments, Michaelson Road, Barrow in Furness Skills
· Professional phone etiquette with excellent verbal and written communication skills
· Ability to work independently with minimal supervision
· Proficiency in Microsoft Office (Word, Excel, PowerPoint)
· Strong administration, clerical and computer skills with the ability to quickly learn new software programs.
· Exceptional organizational skills with the ability to prioritise tasks effectively
· Ability to delegate tasks effectively, considering team members’ strengths and workload distribution.
· Setting up a schedule for monitoring linen used
· Creating rotas for front of house reception and cleaning staff
· Keeping a record of all maintenance requirement and liaising with local trades when necessary
· Working closely with the owners with regular updates on all aspects of the apartments
