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Contracts Manager - Yorkshire About the Role A leading organisation within the UK energy sector is seeking a Contracts Manager to support the successful delivery of transformer and electrical infrastructure projects across the UK. This role will focus on overseeing the commercial and contractual aspects of projects from order through to completion. Acting as a central point of coordination, you will work closely with internal teams and clients to ensure projects are delivered in line with contractual obligations, commercial targets, and customer expectations. Key Responsibilities Take ownership of contracts following handover from Sales, ensuring alignment with agreed terms and delivery requirements. Act as the main point of contact for clients on all contractual and commercial matters. Coordinate internal teams including Engineering, Procurement, Production, Finance, and Service functions to meet project requirements. Monitor project progress, identifying risks, delays, or variances and implementing solutions. Manage key project deliverables including technical documentation, schedules, and approvals. Support planning activities, including timelines, milestones, and status reporting. Oversee contract documentation, ensuring accuracy, compliance, and version control. Track project variations, changes in scope, and associated commercial impacts. Maintain regular communication with customers, providing updates and managing expectations. Organise and lead meetings, including progress reviews and project updates. Support invoicing processes by ensuring all required documentation is in place. Work closely with Finance to track revenue, costs, and project performance. Maintain accurate records, dashboards, and reporting across contracts and projects. Essential Experience & Qualifications Proven experience in contract management or key account management within the energy or utilities sector. Understanding of infrastructure projects, ideally within electrical or transformer environments. Strong knowledge of commercial processes, contract administration, and project coordination. Experience working with multiple stakeholders across technical and commercial teams. Excellent communication, negotiation, and organisational skills. Proficiency in Microsoft Office and relevant systems (e.g. CRM or contract management tools). Full UK driving licence and willingness to travel. UK – flexible (with travel as required) Full-time, Permanent £45,000 - £50,000 (depending on experience) If you're looking to take the next step in your career within energy and infrastructure projects, send your CV to VIQU Energy today. Get in touch with VIQU Energy for a private discussion about this role. You can also contact us directly through our website. Referral Bonus: Have someone in mind for this position? We offer rewards of up to £1,000 for successful introductions (T&Cs apply). To stay up to date with the latest industry opportunities, follow @VIQU Energy online. Contracts Manager - Yorkshire

JMG Group is a private equity-backed insurance business headquartered in Leeds, with a strong UK-wide presence. As a top 30 broker, we’re rapidly growing through acquisitions, placing £350m+ Gross Written Premium annually. Our market reputation is built on customer excellence, driven by our people, systems, and processes. Our Claims team are predominantly based in our Guiseley Head Office, supporting our UK wide businesses with undertaking the case management of insurance claims made by our clients. We now have a fantastic opportunity for an entry level Claims Advisor and we are looking for someone who is highly organised, confident on the phone, and eager to learn. You’ll play a vital role in supporting our clients through the claims process gathering information, liaising with insurers, and ensuring claims are handled efficiently and with care. Full training will be provided, along with clear pathways for career progression within a supportive and professional environment. The opportunity: The role requires the provision of excellent customer service in line with FCA and Company guidelines. The Claims Handler will form part of a professional team which requires the appropriate behaviours to be displayed at all times to ensure the success of the Claims Function. This particular role will support our Motor Claims team. Key areas of responsibility include: Responsibility for the administration of all classes of Motor claims, managing the end to end process from first notification to settlement. Duties may include but are not limited to: taking first notification from a client, validating the claim against the policy coverage, discussing and determining liability, liaising with insurers, motor claim partners and uninsured loss recovery companies, providing customers with advice on mitigating their loss and how their policy may react. Create a new claim file on the appropriate system upon notification. Ensure all claims follow the policy conditions and consult with senior management where necessary. Manage allocated claims accurately and at all times within the laid down service level agreements. Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice. Identify, log and handle any complaints in accordance with regulation, the Company’s Conduct Policy and Guide to Best Practice. Demonstrate excellent organisational skills, paying attention to detail to ensure accuracy. Demonstrate exceptional customer service skills at all times. Able to handle all queries in a professional manner. What we’re looking for: To be successful in the role, you must have the following skills. Be a confident and articulate communicator. Good IT skills with the ability to write courteous and accurate correspondence. Keen interest in the insurance industry. The ability to work to a high level of accuracy and detail. The ability to prioritise and follow processes effectively. Exemplary customer service skills with the ability to build solid relationships with clients and insurers Any experience gained from working in an insurance-based organisation would be a distinct advantage. What we offer: Competitive salary commensurate with level of experience Hybrid working pattern (3:2 Office/Home) following full training. Free parking Company Pension scheme Generous holiday entitlement, including birthday day off. Bupa Healthcare Cash Plan Life Assurance REF-(Apply online only)

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You’ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software – all while delivering excellent customer service that schools can rely on. You’ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on... Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Leeds - working in schools in Horsforth, Yeadon and Guiseley Salary: £28k-£32k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365, Google Workspace and Chromebook is highly desirable. Excellent customer services skills with a passion for providing a customer facing first class service.If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile

Head of Supply Chain £60,000 (flexibility DoE) + Profit-related bonus Fully Office-based An established UK-based manufacturing company business in the food sector is seeking an experienced supply chain professional to join as their Head of Supply Chain. A multi-site role, you will be responsible for the day-to-day operations and continuous improvement of end-to-end supply chain performance. The role ensures excellent customer service, efficient and cost-effective operations, and strong alignment between demand, warehousing and production. A key focus will be delivering data-driven decision-making and process implementation to support business growth. Why Apply? AA growing organisation, this company values people, performance and solutions. You will be joining an ideas-led business that prioritises continuous improvement, operational excellence and customer satisfaction. The role offers the opportunity to make a genuine impact, shape ways of working across multiple sites and play a key part in supporting sustainable business growth within a fast-paced, collaborative environment. Duties and Responsibilities: Jointly lead the performance of two operational sites with the Operations Manager, holding responsibility for customer services, internal warehousing and third-party logistics operations Transform customer services and warehouse functions by embedding strong performance management, customer focus, Lean ways of working and continuous improvement initiatives Own and improve end-to-end supply chain planning, ensuring effective alignment between customer demand, warehousing and production plans Maximise the use of ERP and digital systems to improve data accuracy, visibility, automation and decision-making Drive stock optimisation, working capital efficiency and cost control while maintaining high service levels Lead governance, performance management and continuous improvement with third-party logistics partners Establish robust SOPs, training and onboarding processes to support capability, standardisation and scalability Act as a senior cross-functional leader, working closely with Operations, Sales, Commercial, Finance and IT to deliver aligned supply chain outcomes and manage risk and resilienceExperience/Qualifications: Minimum of 7 years' experience in supply chain, operations or logistics within FMCG or manufacturing Proven leadership experience across customer services, warehousing and supply chain functions, including third-party logistics management Demonstrated ownership of end-to-end supply chain performance, including service levels, inventory, cost and working capital Strong track record of delivering continuous improvement and Lean methodologies in operational environments Experience working with ERP systems and digital tools to improve efficiency, data quality and business insight Degree or equivalent professional experience in Supply Chain, Logistics, Operations or a related discipline Desirable: qualifications project management or Supply Chain OperationsWe are unable to respond to all applications. If you have been successful we will be in touch within 5 days of your application

Company description: Water Utility Company based in Yorkshire region of England. Job description: Reliability Engineer Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience, 4a, £50,300 - £62,876 A company car benefit Annual incentive related bonus ( £1000 maximum bonus opportunity for the performance year ) Attractive pension scheme ( up to 12% company contribution ) Development opportunities in line with the Reliability Engineer progression plan 25 days annual leave plus bank holidays plus 2 additional wellness days Life assurance cover of 4 times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Hybrid Working ( 1-2 days in the office a week across Yorkshire) Work type: Permanent. 37 hours per week, Monday Friday We have an exciting opportunity for a Reliability Engineer to join the Maintenance Design and Assurance Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Maintenance Design and Assurance team are a key part of how we plan to meet the changing expectations of customers and regulators. As a Reliability Engineer within the Maintenance Design and Assurance Team , youll play a pivotal role in shaping the future of asset performance and reliability. This is a unique opportunity to apply your expertise to ensure that critical operational assets are maintained with precision delivering the right maintenance at the right time. Your work will directly contribute to enhancing Compliance, reliability, resilience, and sustainability, all while supporting customer and stakeholder expectations Where you fit in: As our Reliability Engineer you will: Be responsible for developing, implementing and optimising Above Ground, Below Ground and Nature Based Solution asset specific equipment maintenance strategies and overall asset technical practices and standards in line with requirements from the Principal Engineers. Monitor and report on the effectiveness of the asset preventative maintenance program for Above Ground, Below Ground and Nature based Solution assets. Compile and maintain asset criticality and equipment risk registers Be the Instrumental lead in reviewing Above Ground, Below Ground and Nature Based Solution assets maintenance performance and reliability data to identify critical assets/risks to the business and instigate RCAs for short, medium, and long-term issue resolution Develop, implement and maintain key reliability improvement processes across the YW electrical Assets including RCM, Criticality Analysis, RCFA investigation & resolution of worst performing/costly equipment. Provide documented evidence of improvements and savings and highlighting risk to the Business What skills & qualifications you will need: Degree in a relevant Engineering Discipline Relevant maintenance experience Significant knowledge and application of reliability improvement techniques and practices Broad experience with equipment maintenance Extensive experience of, and proficiency in the use of, Computer Maintenance Management Worked on Systems (CMMS, e.g. SAP S4) to develop reliability reports and the analysis of this data. Previous experience of supporting and embedding change You will also benefit from having: Ability to communicate effectively at multiple levels and departments within the organisation Proficiency in excel Water Industry and Nature Based Solution experience Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy! Do we sound like your cup of tea? If youve got experience in Reliability Engineering and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position as soon as a suitable candidate is found. We therefore advise that you complete and submit your application as soon as possible. No agencies please. TPBN1_UKTJ

Account Manager – Managed IT Services Bradford (Hybrid) £25,000–£35,000 Basic + Uncapped Commission + Benefits We’re working with a well-established and fast-growing Managed Service Provider delivering tailored IT solutions to businesses across the UK. With expertise spanning managed IT support, cyber security, cloud infrastructure, backup, software licensing, hardware procurement, virtualisation, networking, and professional IT services, they are recognised for their customer-first approach, technical excellence, and long-term client partnerships. Due to continued growth, they are looking to appoint an experienced Account Manager to join their Bradford office and play a key role in developing and nurturing existing client relationships. The Role: Account Manager – Managed IT Services This is an excellent opportunity for a commercially driven Account Manager to manage an established portfolio of business clients, ensuring exceptional service delivery while identifying opportunities to grow revenue across managed services, cyber security, cloud solutions, and wider IT infrastructure services. You’ll act as the trusted point of contact for customers, building strong long-term partnerships and working closely with internal technical teams to deliver strategic, value-led solutions. Key Responsibilities Manage and develop relationships with existing business clients across a varied portfolio Identify upsell and cross-sell opportunities across managed IT support, cyber security, cloud services, backup, infrastructure, and software solutions Conduct regular account reviews to ensure high levels of customer satisfaction, retention, and service excellence Act as the main point of contact for client accounts, ensuring a smooth and proactive customer experience Collaborate with internal technical and delivery teams to provide tailored business solutions Support wider business growth through strategic account development and commercial awarenessWhat We’re Looking For Proven experience in Account Management within an MSP, IT services, or technology solutions environment Strong understanding of managed IT services, cloud solutions, and cyber security offerings Excellent commercial awareness with the ability to identify and convert sales opportunities Strong communication, relationship-building, and stakeholder management skills Ability to manage multiple client accounts strategically and effectively Self-motivated, proactive, and results-driven approachWhat’s On Offer £25,000–£35,000 basic salary Uncapped commission structure Hybrid working model based around Bradford Clear progression opportunities within a growing and respected organisation Supportive and collaborative team environment Comprehensive benefits packageThis is a fantastic opportunity to join a business with a strong reputation in the IT services market and genuine long-term career progression for ambitious sales professionals. For more information, contact Kylie on (phone number removed) or email (url removed)

An excellent opportunity has arisen for an experienced Accountant join my clients team in their Horsforth offices on a hybrid basis. My client is a growing independent accounting firm with a fresh and innovate take on accounting. They work with a variety of clients, from local business to multi-million enterprises. Role & Responsibilities: You will be given a wide range of responsibilities and be supported to successfully develop in your career and typical duties will include: • Preparation of self-assessment tax returns • Preparation of annual and corporation accounts • Preparation of VAT returns • Handle HMRC queries and correspondence • General admin tasks as and when required • Management of client financial records and bookkeeping • Provide exceptional customer service to clients via phone and email • Commit to personal professional development and share knowledge with peers Requirements: • ACA or ACCA qualified (Part Qualified will be considered) • Experience working in an accounting practice • Proficiency in financial management, accounting, and bookkeeping practices, including preparing financial statements and reconciling accounts • Knowledge of tax preparation, tax compliance, and understanding of UK tax regulations • Skills in budgeting, forecasting, and financial analysis • Familiarity with accounting software and tools such as QuickBooks, Xero, or similar platforms • Excellent organizational skills, attention to detail, and ability to meet deadlines • Strong analytical and problem-solving abilities • Effective communication and client relationship management skills Benefits: • Competitive Salary depending on level and experience • Yearly pay reviews • Flexible and Hybrid-working after probation • Staff days out and rewards • 20 holiday days plus bank holidays – yearly increase and ability to buy 5 extra days. • Supportive and easy-going firm with a positive office environment • Lovely setting by Horsforth Park Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful

Air Freight Specialist Location: Bradford Salary: Up to £40,000 (dependent on experience) Monday - Friday, 09:00 - 17:30 Office-based We are currently recruiting on behalf of a well-established and reputable freight forwarding business for an experienced Air Freight Specialist to join their Bradford-based operations team. This is a fantastic opportunity for a skilled air freight professional to take ownership of shipments end-to-end within a supportive and well-structured environment. The Role You will be responsible for managing air freight import and/or export shipments from start to finish , ensuring efficiency, accuracy, and high levels of customer service. Key responsibilities include: Handling air freight shipments (import/export) end-to-end Providing quotations to clients Arranging collections and deliveries with agents and carriers Preparing and processing all relevant shipping documentation Managing import/export customs clearance procedures Costing shipments and raising invoices Maintaining accurate operational records Requirements: Minimum 6+ years' experience with a UK-based freight forwarder Strong knowledge of air freight import and/or export operations Experience with customs procedures Familiarity with CargoWise is highly desirable Excellent organisational and communication skills Ability to manage multiple shipments independently WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Our client is a specialist tour operator located in Leeds and they are seeking a Customer Service and Operations Executive to join their team. The role is Monday to Friday and office-based with a salary of up to £34,000 dependent on experience. Customer Service and Operations Executive duties: Responding to customer enquiries via phone, email, and post Managing and updating the booking system Processing and managing supplier payments Promoting holidays where appropriate SupporT month-end reporting Providing general administrative and office support Customer Service and Operations Executive skills required: Excellent written and verbal communication skills Strong organisational skills with high attention to detail Proficient in Microsoft Office and Excel Able to promote and sell holidays Ability to multi-task and work well under pressure Travel industry experience preferred but not essential Additional information: Salary up to £34,000 28 days annual leave + bank holidays Pension scheme Exclusive holiday discounts for you, friends and family

Company description: Water Utility Company based in Yorkshire region of England. Job description: Telemetry Engineer Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience (£38,298 - £47,872) Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Telemetry Engineer progression plan 25 days annual leave plus bank holidays plus an extra wellness day! Life assurance cover of 4 times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: West Yorkshire / Hybrid Working (1-2 days in the office a week Bradford Relocating to Leeds Summer 2026) Work type: Permanent. 37 hours per week, Monday Friday. We have an exciting opportunity for a Telemetry Engineer to join the Technology team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The IT function is a key part of how we plan to meet the changing expectations of customers and regulators. Help us shape the future of Telemetry at Yorkshire Water. Youll work on essential tech like SCADA, PLCs and RTUs, solving real problems and improving how our network operates. If youre proactive, great with people and passionate about smart, reliable systems, this is a chance to make a real impact. Sound like you? Wed love to hear from you. Where you fit in: As our Telemetry Engineer you will: Support the design, development, testing and deployment of BSG services, including SCADA, PLC systems, instrumentation, RTUs and communication systems. Maintain and update engineering specifications. Support technical leads in validating solutions to ensure they meet requirements around performance, security, reliability, scalability, disaster recovery and cost. Contribute to technology projects by identifying technical tasks, providing realistic estimates, following development methodologies and adhering to engineering and IT standards. Ensure services delivered are scalable, reliable, secure, compliant, thoroughly tested, maintainable and aligned to preferred architectures. Support smooth handover and adoption by Operations and Engineering Reliability. Stay up to date with developments in telemetry technologies. Support troubleshooting in your technical discipline. Carry out project management tasks and report progress to technical leads. Act as technical support for clients or principal designers where CDM applies. Collaborate effectively across teams and the wider Kelda Group. Work flexibly and adapt to tasks beyond your immediate team when required. Take a proactive approach to identifying opportunities and potential technical issues. What skills & qualifications you will need: Experience with Telemetry systems like SCADA, PLCs, instrumentation or RTUs. Good all-round technical skills with hardware, software or hosted setups. Strong troubleshooting ability and problem solving mindset. A great communicator and team player who builds strong relationships. Proactive, driven and happy to take ownership. Creative thinker who looks for better ways of doing things. Self motivated, reliable and customer focused. An understanding of Health & Safety, including CDM and Control of Works. Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy! Do we sound like your cup of tea? If youve got experience in Telemetry Engineering and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. No agencies please. TPBN1_UKTJ

Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week) The Role As a Customer Service Representative, you’ll be a key part of the operations team, responsible for delivering an exceptional customer experience throughout the customer journey. You’ll handle a variety of enquiries, from billing and account support to scheduling appointments and providing information - ensuring each interaction is professional, efficient, and focused on first-time resolution. Key Responsibilities • Handle an average of 40 inbound customer calls per day, ensuring each interaction is professional, efficient, and focused on first-time resolution., • Respond to customer and client queries via phone, email, webchat, and social media in a timely and professional manner., • Take ownership of each enquiry, ensuring issues are resolved fully and efficiently., • Log and escalate complaints in line with company policy and timescales., • Support customers with self-service tools and digital channels., • Work collaboratively across teams to deliver seamless resolutions., • Manage workload effectively to meet key performance targets., • Provide constructive feedback on processes to help enhance the customer experience., • Carry out additional operational support activities as required. About You We’re looking for someone who is: • Passionate about delivering exceptional customer service., • An excellent communicator - professional, clear, and empathetic., • Organised and able to work on their own initiative., • Confident using Microsoft Office and social media platforms., • A collaborative team player who thrives in a fast-paced environment. Experience & Qualifications: • Minimum 2 years’ experience in a customer service environment., • GCSEs (or equivalent) and/or NVQ Level 2–3 in Customer Service or Administration preferred. Interested? Apply now to find out more about this exciting opportunity and take the next step in your customer service career

Head of Patient Services Location: West Yorkshire (office-based 5 days a week with occasional regional travel) Reporting to: Managing Director An established and growing independent healthcare provider is seeking a commercially minded and operationally strong Head of Private Services to lead and support a high-performing patient services function. This is a pivotal leadership role responsible for overseeing private patient enquiry management, driving conversion performance, and ensuring an exceptional end-to-end patient experience across a diverse portfolio of services, including diagnostic imaging. You will play a key role in shaping service delivery, strengthening clinician relationships, and identifying opportunities for growth within a fast-paced, patient-focused environment. Key Responsibilities Lead, develop, and motivate a private services team to deliver a responsive, high-quality patient experience Drive a performance-led culture aligned to patient satisfaction, service excellence, and commercial growth Oversee day-to-day operations including team management, workflow optimisation, and resource planning Monitor and improve KPIs across enquiry handling, conversion rates, and patient outcomes Act as the escalation point for complex patient cases, ensuring timely and empathetic resolution Build strong working relationships with consultants and internal stakeholders to optimise service delivery and availability Identify and implement process improvements to enhance efficiency and patient journey quality Support revenue growth by improving booking conversion and removing barriers within the patient pathway Lead on quality assurance through call audits, performance reviews, and continuous development plans Contribute to onboarding new consultants and developing long-term engagement strategies Maintain oversight of CRM data integrity and ensure high standards of confidentiality and accuracy About You Proven experience leading a customer service, bookings, or patient services team within a healthcare setting Strong track record of managing clinician or stakeholder relationships Commercially aware with exposure to service development or revenue growth initiatives Excellent leadership skills with the ability to coach, develop, and inspire teams Highly organised with strong attention to detail and ability to manage competing priorities Confident communicator with the ability to influence at all levels Experience using CRM systems and Microsoft Office tools Why Apply? This is an opportunity to take ownership of a critical function within a growing health care organisation, where you can make a tangible impact on patient experience, operational performance, and business growth. All applications will be handled in strict confidence

Company description: Water Utility Company based in Yorkshire region of England. Job description: Strategic Asset Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, 3a, depending on experience A company car allowance scheme ( £7,200 allowance ) Annual incentive related bonus ( up to 20% of annual salary ) Private health care (Self and partner, if applicable) Attractive pension scheme ( up to 12% company contribution ) Life assurance cover of 4 times pensionable salary 25 days annual leave plus bank holidays plus two extra wellness day! A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford, hybrid working ( 1-2 office days / week ), leadership-level visibility, and impact on essential regional services. Office moving to Leeds (LS10) from Summer, 2026. Work type: Permanent. 37 hours per week, Monday Friday. About Yorkshire Water Our purpose is simple: to create a better life for people and the planet. We supply water and wastewater services to over 5 million customers and manage a vast asset base across Yorkshire. We are transforming how we build, operate, manage and plan our assets, investing in capability, digital innovation, and long-term resilience. This role sits at the heart of that transformation. The Opportunity We are looking for a Strategic Asset Manager to play a leading role in our Strategic Asset Management function. This is a high-impact leadership role, responsible for helping to shape how asset management is governed, improved and embedded across the organisation. Working across Water, Wastewater and corporate functions, the role will help ensure that Yorkshire Water has a clear and effective approach to asset management that supports organisational objectives, enables robust decision-making and drives continual improvement. The role will work closely with senior leaders and functional teams across Operations, Engineering, Asset Delivery, PMO, Finance, Environment and Strategy. This role is ideal for someone who combines strategic thinking with practical leadership, and who can bring clarity, influence and challenge across a complex, asset-intensive business and regulatory interfaces. What Youll Be Doing Shape and lead the organisations asset management governance framework, defining and maintaining clear ownership, accountability and oversight for key asset management activities. This includes strengthening governance forums, assurance mechanisms and decision-making pathways so that asset management decisions, actions and improvements are visible, controlled and fully traceable. Own and continually evolve the Strategic Asset Management Plan (SAMP), ensuring it remains aligned with organisational objectives, regulatory expectations and recognised good practice, including ISO 55000. You will ensure there is a clear line of sight between strategy, asset management priorities, investment decisions and outcomes, enabling the business to demonstrate how asset management delivers customer, resilience, environmental and value benefits. Provide strategic oversight and constructive challenge across water and wastewater asset management, promoting consistency, system integrity and shared standards. Working with senior stakeholders and delivery teams, you will ensure asset management approaches remain coherent across the organisation and that risk based decision making is applied consistently. Strengthen asset management capability and maturity across the business, identifying and coordinating improvement activity that enhances governance, process clarity and organisational readiness over time. This includes embedding best practice, supporting process owners and functional teams, and building understanding of their role in effective asset management and continual improvement. Champion insight led and risk-based decision making, driving the effective use of asset data, analytics, modelling and digital tools to improve visibility of risk, performance and trade-offs. You will support the development of long-term strategies and investment approaches that balance cost, risk, performance, resilience and environmental outcomes. Lead and contribute to high quality regulatory submissions and external reporting, including PR29, ensuring asset management content is coherent, evidence based and aligned with the wider organisational narrative. You will help ensure the business can clearly articulate its asset management intent, maturity and investment rationale to regulators and other external stakeholders. What skills & qualifications you will need: Significant experience in asset management within a utility, regulated industry or infrastructure organisation. Strong applied understanding of ISO 55000 principles and experience of embedding them within organisational practice. Experience of shaping strategic asset management frameworks, governance arrangements, long-term planning and improvement activity. Strong understanding of asset lifecycle management, risk-based decision-making and the use of information to support strategic recommendations. Excellent stakeholder engagement and influencing skills, with the ability to work across organisational boundaries and bring people together around a shared direction. Ability to analyse complex issues and translate them into clear, practical and strategic recommendations. You will also benefit from having: Experience in the water sector or another highly regulated asset-intensive environment. Experience of developing and embedding strategic planning artefacts such as a Strategic Asset Management Plan, policy framework or organisational improvement roadmap. Experience with asset modelling, reliability engineering, or long-term strategic planning. Professional membership of a relevant institution such as IAM, CIWEM, ICE, IMechE. Whats In It for you? Opportunity to shape the future of strategic asset management at Yorkshire Water. A high-impact role with exposure to senior leaders, strategic governance and regulatory activity. The chance to influence how Yorkshire Water governs, improves and applies asset management across the organisation. Professional development and support for further accreditation. Competitive salary and benefits. Hybrid and flexible working arrangements. Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy! Do we sound like your cup of tea? If youve got experience as a Strategic Asset Manager and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. No agencies please. TPBN1_UKTJ

A leading recruitment agency is looking for an experienced Customer Service Administrator in Bradford on a fixed term contract until July 2027. The role involves supporting customers and internal teams, providing excellent service via phone and email, and managing order processes.

Zopa Bank is seeking a Customer Service Team Leader to manage an in-house team responsible for handling complex customer enquiries. The position requires excellent leadership, analytical skills, and a proven track record in customer service. This role focuses on delivering exceptional customer exper

Office Angels is seeking an experienced Admin / Customer Service Advisor in Halifax. This full-time, permanent role requires proven customer service and admin experience. Key responsibilities include delivering excellent customer service, responding to client inquiries, creating quotes, and maintain

MoreYoga is seeking a detail-oriented and tech-savvy individual to join our team as a Customer Service Representative. Deliver high-quality customer service through phone, email, and other communication channels. Are you passionate about delivering exceptional customer service and have.

As a Customer Service Advisor, you'll be the first point of contact for customers, providing outstanding support across multiple channels. Customer Service Advisor - Brighouse | Up to £33,000 + Benefits | Full-Time, Permanent. If you're ready to bring your customer service expertise to a company th

A recruitment consultancy in Leeds is looking for a Customer Service Executive to manage customer enquiries and resolve issues. This role requires a proactive individual with previous customer service experience and strong communication skills, able to work efficiently in a fast-paced environment.

The Best Connection is looking for a Customer Service Administrator near Kidderminster. The successful candidate will handle calls, provide excellent customer service, and use computer systems effectively. This office-based role offers £13.

Essential qualifications include a GCSE C grade and experience in customer service. Office Angels is seeking a Case Handler in Durham.

At least one year in a customer service role, ideally within an office setting. Providing customer service for clients calling into the office. To improve our service, we are looking to expand on our current support team to provide help to our clients when the office is busier or would normally be c

A leading service provider in Greater London seeks a Customer Service Coordinator to provide exceptional service to clients. Based in Farringdon, the role involves covering customer service duties, ensuring smooth operations, and being the main contact for clients.

Job Opportunity: Case Handler - Customer Service. Flexible Working: 2 weeks in-office, 1 week at home rotation, with the option to work fully in-office. Experience in customer service, either face-to-face or over the phone.

Mogo Direct in Dacorum is seeking a motivated Customer Service Advisor to enhance customer experience by providing support over phone and email. The ideal candidate will possess strong customer service skills, effective communication abilities, and a problem-solving mindset. This office-based role i

One Stop in Leeds is seeking a Post Office Counter Clerk to deliver essential postal services while supporting the retail environment. Responsibilities include providing excellent customer service, processing sales and handling mail, as well as contributing to store duties. Join a friendly team comm

As Customer Service Administrator, you will play a key role in supporting both customers and internal teams to ensure production and order processes run smoothly. Previous experience in a customer service or administrative role within a manufacturing or production environment would be highly advanta

Has an overall passion for customer service.

A well-established business in Halifax is seeking a Customer Service Advisor to provide excellent service and manage client communications. The role requires strong organisational and communication skills, along with proven experience in customer service and admin functions.

Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You can provide guidance by keeping yourself fully up-to-speed with the pra

Earn up to £700 a week in your free time by providing feedback on everyday products and services. No office assistant experience required. If needed, try out products or services ahead of your session.

Your responsibilities will include: Providing a warm, professional reception for visitors, parents, and staff Effectively managing phone calls, emails, and general enquiries Supporting day-to-day administrative functions of the school office Coordinating reports, correspondence, and events for the

Earn up to £700 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

Confident communication and customer service skills. Handling customer enquiries via phone and email.

Start Date: ASAP Key Responsibilities As a School Administrator, you will be at the heart of the school's operations, ensuring a smooth and efficient office environment. Your responsibilities will include: Providing a warm, professional reception for visitors, parents, and staff Effectively m

No customer service representative experience required. Earn up to £700 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

Work experience in reception or customer service role. Facilities coordinator support including (but not limited to) raising supplier orders, allocating facilities management job orders, service record receipting, contractor bookings and record keeping.

The Package: £29,500 basic salary On-target earnings of £40,000 Monday to Friday: 8:00am - 6:00pm 1 in 4 Saturdays: 8:00am - 1:00pm Key Responsibilities: Liaising with customers regarding outstanding work and service updates Managing bookings including appointments, reservations, and

Youll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team. Your role is key to building long-lasting customer relationships by managing expectations and delivering excel