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  • Starter Chef
    Starter Chef
    il y a 14 jours
    £13–£15 par heure
    Temps plein
    Epsom

    We are looking for a full-time Chef to join our team and prepare delicious meals for our customers. You will assist the Head Chef and Management with the smooth running of the kitchen whilst maintaining expenditure within stipulated budget limits. In the absence of the Head Chef to supervise the day to day responsibilities. Responsibilities · To take instruction from the Head Chef · To assist the Kitchen team in daily preparation and cooking of food keeping in mind our high standard of food service. · To serve and prepare food that should be served promptly and presented professionally. · Maintain a good understanding of menu options for the restaurant. · Responsible for taking and recording food/refrigerators temperatures within their own areas of responsibility. · Inform the Head Chef of food supplies required within the assigned sections. · To ensure that all equipment is functional and used correctly. · To ensure that all work areas are cleaned and maintained to the appropriate health and safety standards required. · To support the kitchen assistants with the cleaning of cooking utensils as and when required. · To have an appreciation of food costs, portion sizes, keep wastage to a minimum and to use cost effective menu options wherever possible. · To coach and support less experienced chefs in line with individual objectives. · To maintain all Health & Safety measures and ensure all legal and company requirements are adhered to. · To demonstrate a flexible approach in line with the business requirements. · Attend the necessary training courses and on the job training to increase knowledge to progress within the chef levels. Skills • Proven work experience as a Chef or Cook, • Hands-on experience with various kitchen equipment (e.g. grillers), • Ability to remain calm and undertake various tasks, • Excellent time management abilities, • Up-to-date knowledge of cooking techniques and recipes, • Familiarity with sanitation regulations

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  • General Manager
    General Manager
    il y a 18 jours
    £40000–£45000 par an
    Temps plein
    Croydon

    About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

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