Online business manager jobs in United Kingdom

About the job We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as an Assistant Night Manager. As an Assistant Night Manager you will: Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Support night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies Take initiative in accommodating the customers’ needs in a resourceful manner Manage administrative tasks, procedures, processes and standards and ensure correct practice within the night team Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts Successful Assistant Night Manager's have: Excellent guest engagement skills An ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly The ability to communicate and organize yourself in line with different guest expectations A good command of English is essential, a second language is advantageous. In return, we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities Employee recognition scheme through guests and fellow team members Refer a Friend bonus Employee stay rates throughout Europe (after passing probation) A PERKBOX subscription with benefits, retail discounts and savings available from your first day Staff incentives when you and the team perform! Employee Assistance Programme A daily travel allowance for every day you come to work Team meals when on duty About us: Nestled in the heart of London’s Mayfair, The Cavendish London is our 4-star deluxe hotel boasting 230 stylish bedrooms. We are located between the beautiful Green Park and bustling Piccadilly Circus, a great location for those wanting to work in central London. The Cavendish London is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Required skills: Training experience, Leadership skills, Customer care, Hospitality Discussed at venue Department: Secretary / Executive Assistant About you Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

Job Duties for Shop Supervisor: Oversee daily shop operations and ensure smooth running. Supervise and guide sales staff to provide excellent customer service. Train new employees and help them improve their skills. Organize and maintain attractive store displays. Manage inventory and ensure stock levels are correct. Assist customers with their needs and handle complaints. Achieve sales targets and report results to the manager. Keep the store clean, safe, and organized. Ensure store policies are followed by all staff. Support the manager in various tasks as needed. Along with the duties mentioned above, our store supervisor should have experience and knowledge in expanding our online presence. This includes managing platforms like TikTok Shop and other e-commerce markets ( Ebay, Amazon ) to help grow the business. The supervisor will be responsible for creating and promoting online sales strategies, ensuring a seamless online and in-store shopping experience for customers.

About the job We are seeking a confident and experienced Reception Supervisor to become part of our Front Office Team at Quest Apartments Hotels, Liverpool. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. As our Reception Supervisor, you will: Be responsible for the day-to-day supervision of the Front Office Team, from customer service to administration Ensure that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Take initiative in accommodating the customers’ needs in a resourceful manner Undertake and oversee Front Office administrative tasks in accordance with Company standards, procedures and legal obligations Ensure that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. Here at Quest Apartments Hotels, we promote an Enterprising and Winning Mindset. Previous experience in a similar role is desirable; however, we are looking for candidates who have the right attitude to learn, good problem-solving skills and the ability to apply these to the job role. This is your opportunity to be part of our team as a Reception Supervisor. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Health Insurance Refer a Friend bonus Once you pass your probation, a special staff rate when staying in our European properties (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties. As part of The Ascott Limited, Quest Apartments Hotels offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guests’ lifestyle and needs, with prime locations worldwide. Required skills: Time Management, Decision Making, Customer Service, Leadership, Multitasking, Organisation Skills, Attention to Detail, Customer Focus, Communication Skills, Problem Solving £12.10 per hour Department: Reception About you Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

Job Overview Grozeo is revolutionizing the retail ecosystem by offering retailers a free, turnkey eCommerce platform and ecosystem to establish their online presence in under a minute. As a Field Sales Officer, you will play a pivotal role in onboarding and activating at least 100 retailers per month, helping them harness the benefits of our innovative e-commerce platform. Your success will directly influence your earnings, with performance bonuses and upsell opportunities available. - Immidiate start (once the proof is submitted of capabilities) - Unlimited earning potential with base pay Key Responsibilities - Retailer Onboarding: Sign up and activate at least 100 retailers monthly. (If it is less than 80, employment will be terminated) Activation includes: - Ensuring retailers complete their free sign-up - Assisting OR ENSURING they set up their main details on the website (like account details, adding an order picker, a few products, etc, so it is functioning) - Guiding them through two test orders to be placed and delivered to activate their business. (This shows they are genuine signups) Relationship Management: Build and maintain strong relationships with onboarded retailers. Provide continuous support to help them grow their business using Grozeo. Performance Monitoring: Monitor the performance of your onboarded retailers, as their success directly impacts your bonuses. Upselling Opportunities: Identify and pursue upsell opportunities to help retailers scale their operations, further increasing your income. Market Focus: Target retailers from various industries, including grocery stores, homeware shops, specialty stores, takeaways, restaurants, corner shops, tech shops, and online sellers. Requirements - Proven Sales Expertise : You will be asked to deliver five to ten free sign-ups as part of the first stage of the interview process. We must see you have the capability even to get free signups for Grozeo UK. - Target-Driven: Comfortable working in a fast-paced, target-driven environment. - Relationship Skills: Strong ability to build rapport and maintain long-term client relationships. - Adaptability: Quick learner with the ability to educate retailers about the platform and its benefits. - Tech-Savvy: Familiarity with eCommerce platforms is a plus. Compensation and Benefits - Base payment of £1000 + unlimited incentives (average monthly salary £3000 to £5000 per month) - Performance Bonuses: Incentives based on retailer activation and their ongoing performance. - Upsell Commissions: Earn additional income through successful upselling. - Career Growth: Opportunity to grow within a fast-paced, innovative company revolutionizing retail technology. How to Apply As part of your job application we will ask to show proof by getting 5-10 free signups. If you can not get sellers to sign up for free, this might not be for you. - If you cannot achieve this, there will be no further discussion. Send us a message if you are interested and believe you have the required skill set. Join Grozeo and be part of a transformative journey to empower retailers and modernize the retail ecosystem! Note: This role is a blend of sales, relationship management, and technology advocacy. Ideal for self-motivated individuals passionate about sales and retail innovation.

About the job We are seeking a confident Senior Receptionist to become part of our Front Office Team at Citadines South Kensington London. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. As our Senior Receptionist, you will: Be responsible for the day-to-day supervision of the Front Office Team, from customer service to administration Ensure that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Take initiative in accommodating the customers’ needs in a resourceful manner Undertake and oversee Front Office administrative tasks in accordance with Company standards, procedures and legal obligations Ensure that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. Here at Citadines, we promote an Enterprising and Winning Mindset. Previous experience is desirable; however we are looking for candidates who have the right attitude to learn, good problem solving skills and the ability to apply these to the job role. This is your opportunity to be part of our team as a Senior Receptionist. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties. As part of The Ascott Limited, Citadines offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guests’ lifestyle and needs, with prime locations in London. If you are excited by a career in Hospitality and have a passion for providing great customer service, we look forward to hearing from you. Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving £26900.00 per annum Department: Reception About you Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.

Job description Role: Amazon Ecommerce Assistant Are you passionate about e-commerce and digital marketing? Do you have previous experience in managing Amazon accounts? We are a leading organisation in the industry, seeking a dynamic and results-driven individual to join their team as an Amazon Ecommerce Assistant. As the Amazon Account Executive, you will play a crucial role in supporting the management and development of our business relationship with Amazon. Your main focus will be to optimise content, manage the product catalogue, and implement effective promotional plans. If you are ready to take on this exciting challenge and work with a team of driven professionals, then this is the perfect opportunity for you! Responsibilities: • Support the writing and publication of optimised content for their Amazon catalogue, ensuring accurate descriptions and imagery. • Conduct regular checks on the catalogue, ensuring that relevant products are listed and obsolete lines are removed. • Collaborate with the Key Account Manager and brand teams to develop and implement strategic promotional plans. • Place appropriate Born to Run (BTR) orders and monitor sell-through to support new product launches and develop sales. • Ensure all new products are listed in the catalogue and coordinate with stock availability. • Continually review keywords across brands/products to refine search optimisation, identify opportunities, and monitor success. • Work with internal teams to ensure smooth order process and fulfilment. Take ownership of all relevant compliance documentation to ensure adherence to Amazon's requirements. • Attend customer meetings, either in-person or online, as required by the Key Account Manager (very occasional travel required) Skills: • Previous e-commerce or marketplace (Amazon) experience is essential. • Experience using Vendor Central and AMS portals is an advantage. • Strong interest in e-commerce and digital marketing. • Excellent written and verbal communication skills with the ability to adapt to different audiences. • Strong understanding of budgets, targets, and product pricing. • Proficiency in analysing sales data and making data-driven recommendations. • Self-motivated and proactive with exceptional organisational skills. • Proficient in Microsoft packages including Excel and PowerPoint. • Knowledge of graphic design is an advantage. Join our team as an Amazon Account Executive and take your career to new heights! Apply now and be a part of a dynamic and innovative organisation that values your skills and offers growth opportunities. We offer a competitive salary package and a vibrant work culture that encourages collaboration and creativity. Don't miss this chance to make a significant impact on the organisation's success. We look forward to receiving your application!

Photo lab technician/Photo Specialist Description We are looking for a Photo Lab Assistant/Photo Specialist Do you have an eye for detail and a love for fast-paced environments? Are you seeking a workplace that is enjoyable and inclusive? Then this might be the perfect opportunity for you.We are passionate about film photography and bringing the film photography community together. The Company 21STUDIO PHOTOLAB is a Fujifilm premium retailer specialising in photographic film,Photo printing ,photo gift ,We have pulled together a wide range of films, developing chemicals, cameras and more - alongside an in-house processing lab - with the goal of making film photography fun and accessible for everyone. The Role The key responsibilities will include: Operate and maintain photo processing equipment Develop and print photographs using traditional or digital methods Ensure proper color balance, contrast, and exposure in finished prints Inspect and adjust prints for quality control Assist customers with photo selection, editing, and printing Keep accurate records of orders and inventory Stay up-to-date with industry trends and new technologies Follow all safety and security procedures in the lab Handling incoming mail opening, sorting and matching with online orders Updating our online system with order details and timings Using lab equipment to develop and scan customer's films Occasional assistance our editing team (if necessary and with training) Finalising and preparing negatives for quality control. be able to communicate effectively with customers and colleagues alike be a quick learner be someone who enjoys retail, selling and can take on challenging tasks be a team-player be able to work under pressure, work to tight deadlines and be able to multi-task. have a strong command of English You will be responsible for ensuring all customer needs are met whilst working towards achieving daily targets You must be presentable as you will be representing our brand Encouraging sales of photographic merchandise, as well as offering a high quality and fast service in taking and printing passport photos, posters, canvases and photo-gifts • Operating the till • General Housekeeping • restocking and general maintenance of equipment and shop floor Person Specification: • Have a can-do attitude and be customer focused • Excellent attention to detail • Be a confident communicator • Have good time management • Be able to work calmly under pressure in a fast paced environment As a team we support each other in our work to ensure that all needs can be confidently and efficiently met. If this seems like the role for you, do get in touch! Skills & Experience Required: Knowledge of photo editing software and equipment Ability to operate and maintain photo lab equipment Attention to detail and ability to follow specific instructions Strong organizational and time management skills Knowledge of different types of film and photographic paper Knowledge of different types of Camera Ability to troubleshoot technical issues Strong communication and interpersonal skills Ability to work in a fast-paced environment and meet deadlines Proficiency in computer skills Experience working in fastpaced environments (preferred) Interest/passion for film photography (preferred) Must have Experience with should have at least 1 year of retail Sales experience knowledge of analogue photography/digital photography camera knowledge film/digital film processing scanning knowledge at leat 1year knowledge of Adobe Photoshop is essential Adobe Photoshop: (preferred 2 year ) Collaborative As we run a small business, be willing to "roll your sleeves up" and perform any other duties required to make 21STUDIO PHOTOLAB a success Salary: £12 To £14 per hour depending on experience Schedule: hours per week hours of 11am to 7pm Weekend only Saturday and Sunday 11am to 7pm Work Location: In person Benefits: Casual dress Company events Company pension Employee discount Flexitime 5.6 Weeks paid Holiday

Position Statement A degree in Marketing, Business or Commerce or a relevant field of work, or an equivalent combination of education and proven work-related experience. Pogressive work experience in a Hotel Marketing role with proven marketing executional experience and the ability to lead the segment. The ability to demonstrate well rounded knowledge of all aspects of marketing, including digital, social media, content development and PR. Due the nature of the role you will need to demonstrate the below technical competencies: Expertise in this field The ability to not only monitor but to create content and publish to our social media channels. Experience with social media management software tools. Competent in using Email/CRM systems. Experience in using Content Management Systems (CMS) ideally WordPress. Technical competence in using Adobe Creative Suite: In-Design & Photoshop Digital marketing platforms i.e., Google Analytics The Marketing and Social Media Consulting Manager will be responsible for enabling our hotels to reach adequate online presence and visibility levels to drive online channel performance, direct bookings as well as introducing new commercial opportunities (e.g., hotel level advertising in new distribution channels).

Company: Taylor J Ltd Location: 6 Station Approach, Heathfield, England, TN21 8LG Salary: £39,000 per annum About Us Taylor J Ltd is a beloved local fish and chips shop, known for its delicious food and excellent customer service. We are passionate about serving our community while exploring new opportunities to grow and enhance our business. To support our expansion, we are looking for a dynamic Business Development Executive to join our team! Your Role As a Business Development Executive, you will be instrumental in driving the growth of our business by identifying new opportunities, engaging with the community, and implementing creative marketing strategies to attract more customers. Key Responsibilities Develop and implement strategies to expand our customer base and grow revenue. Build and maintain strong relationships with suppliers, partners, and customers. Plan and execute local and online marketing campaigns to boost brand awareness. Analyze market trends and customer feedback to refine our services and offerings. Manage social media platforms and promotional content to attract more customers. Identify opportunities for improving customer experiences and operational efficiency. Requirements Previous experience in business development, sales, or marketing (preferably in the hospitality or food industry). Excellent communication and negotiation skills, with the ability to connect with customers and partners. Creative thinking and the ability to implement innovative marketing strategies. Strong organizational skills and a proactive approach to problem-solving. Passionate about the local community and the food industry. Why Join Us? Competitive annual salary of £39,000. Be part of a friendly and supportive team with a strong community presence. Opportunity to make a real impact and grow with the business. A chance to showcase your creativity and develop new ideas for a thriving local business.

DELIVERFOOD ONLINE - LOCATION: Field based in and around London with our Head office based in Brentford. Most of our Associates/Managers work remotely with one day in the Office. SALARY: Generous basic, Commission and a Monthly Residual bonus. CONTRACT: Self Employed, Full Time/Part Time. BENEFITS: Paid monthly Continuous progression and promotional prospects. We help Restaurants Takeaways and Hotels thrive by offering a seamless, transparent and a Restaurant centered platform. We enable Restaurants, Takeaways and Hotels to grow sustainably without having to pay up to 35% of their revenue in Commissions to traditional Delivery Companies such as JustEat/Deliveroo/Uber Eats. Deliverfood Online offers Restaurants/Takeaways/Hotels a complete Delivery platform with access to our many Delivery Drivers throughout the UK. Deliverfood Online do not charge Restaurants a Commission on each order. We provide intuitive technology, real time data and personalised support to enhance operational efficiency and to boost customer loyalty. We help our Clients to take back control of their business and also help them retain 100% of their Revenue. Deliverfood Online are also introducers to a panel of UK Lenders who offer a range of unsecured Business loans to Restaurants, Takeaways and Hotels for any purpose with access to funds usually within 48 hrs which you would sell alongside our product to increase your earning potential. THE OPPORTUNITY. As a Sales Associate/Manager your role will be to explain the key benefits of our Services to Restaurants /Hotels/Takeaways throughout the UK. You will receive daily pre-qualified leads for Restaurants, Takeaways and Hotels who want to use our Services, set up by our Telesales team. 1. Exceptional Earning Potential for the right candidate 2. Quality pre-qualified appointments 3. Comprehensive ongoing training 4. A strong Support Network. We are looking for people with: - Excellent Communication Skills - Customer-Centric Approach - Positive and Solutions Orientated - Candidates looking for a New Challenge for 2025 - Competitive and want to be your own boss. - Sales/Marketing experience preferred but not essential as full ongoing training will be given. If you believe you have what it takes to be one of our Top Earning Sales Associates/Manager Full time or Part time then this could be the right Opportunity for you!

Job Duties: Review and analyse sales data for guitars and related products, providing insights and recommendations to support marketing campaigns and monitor their effectiveness. Create reports and propose improvements to enhance the marketing and sales strategies of the store, attracting more customers. Identify new business opportunities, including potential markets, new clients, partnerships, and product line expansions. Design and implement strategies to capitalise on new market opportunities and drive business growth. Stay updated on the latest trends in the guitar and musical accessories industry, providing advice on adjustments to the company's products and strategies. Develop sales forecasts based on market conditions and company goals, working towards achieving and exceeding targets. Gain in-depth knowledge of the guitars and accessories sold by the company, analysing market positioning and competitive landscape to ensure a competitive edge in the industry. Manage the business development team, providing guidance and training to enhance overall team performance and achieve business growth objectives. Who We Are Looking For: Bachelor’s degree or above in Marketing, Business Administration, Music Industry Management, or a related field. At least 3 years of experience in business development, sales, or marketing; experience in the music or retail industry is a plus. Experience in managing and marketing professional online platform account. Excellent client relationship management skills and communication abilities. Proficiency in data analysis tools and office software. A deep understanding of or strong interest in music, guitars, or the musical instrument industry. Proven team leadership experience with the ability to train and motivate a team to achieve goals.

Calling all social media savvy hair & beauty enthusiasts! Time Out Hair & Tanning Salon is looking for a creative and passionate Social Media Manager to take our online presence to the next level. Responsibilities: - Develop and implement engaging social media strategies. - Create eye-catching and on-trend Reels and TikToks showcasing our services and talent. - Manage and grow our social media presence across all platforms. - Stay up-to-date on the latest social media trends and best practices. - Track and analyze social media performance, and report on key metrics. Qualifications: - Proven experience managing social media accounts for businesses, with a strong understanding of social media algorithms and best practices. - Excellent content creation skills, including photography, videography, and graphic design. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. Benefits: - Competitive salary and benefits package. - Opportunity to work in a creative and dynamic environment. - Make a real impact on the growth of a successful business. - Discounted hair and tanning services.

At EQUIDRY & Drywalks, we all have a passion for horses, dogs & life outdoors. Hard work, dedication and determination is part and parcel of life with horses, and this ethos drives everything we do here. If you share our love of the great outdoors, are full of energy, demand results, have the grit & drive to get things done to the best of your ability, you’ll fit right in here! We are seeking an experienced and results-driven Marketing Manager who will use their expertise to elevate and scale our brands. This role requires a deep understanding of horse riders, dog owners, e-commerce platforms, digital marketing, and customer behaviour in the online space. Some of what you will be doing; Marketing Strategy: Develop and implement marketing strategies for Equidry & Drywalks, aligning with company objectives and market trends. Digital Content Creation & Copywriting: Produce engaging content across social media platforms, including videos, images, and graphics to enhance brand presence and engagement. Email Marketing: Develop and implement email marketing strategies to support customer retention, engagement, and revenue growth. Create visually appealing, on-brand email designs and engaging copy for automated workflows, newsletters, promotional emails, and lifecycle campaigns. Social Media Management: Manage all social media channels, developing and scheduling content to increase reach and engagement. SEO and Analytics: Manage SEO, PPC campaigns, and Google Ads/Analytics to drive traffic and measure marketing effectiveness. Event Planning and Management: Organise and manage events & trade shows, including product launches and promotional activities, to enhance brand visibility. Team Leadership: Manage and mentor team members, fostering a collaborative and innovative environment. Product Launches: Lead the planning and execution of new product launches to ensure successful market entry. Brand Development: Enhance brand identity and ensure consistent messaging across all marketing channels. Market Research: Conduct market research to identify trends, customer needs, and competitive landscape, informing marketing strategies. Content Management: Create and manage marketing collateral, including booklets, banners, user guides, and newsletters. You will have; Proven experience as a Marketing Manager preferably in equestrian, outdoor wear, fashion, retail or a related industry with a strong understanding of digital marketing channels and techniques, including SEO/SEM, content marketing, email marketing, social media, and analytics. Strong copywriting and photography skills. Strong analytical, leadership, and project management skills. Creative thinking and a passion for innovation. Ability to inspire and develop our small team, work collaboratively and adapt to a dynamic environment. Bachelor's degree in Marketing, Business, or related field (Master's degree preferred). Why work for us; This will be an annualised hours, hybrid working role, coming into our Devon office 3 days a week. You will be working alongside our founder and CEO. Work in a friendly, family run business where staff happiness is a top priority. 28 days holiday (including bank holidays) Flexible Schedule Casual Dress Free Parking Staff Discount Social Events & Team Building Annual Work Anniversary Gifts Job Type: Full-time, Flexible Working, Hybrid being onsite 3 days per week at our office in Barnstaple. Benefits: Casual dress Company events Employee discount Free parking On-site gym

To lead our restaurant's marketing initiatives. The ideal candidate will develop and implement strategies to increase brand awareness, attract new customers, and retain loyal patrons, ensuring our restaurant continues to thrive in a competitive market. Key Responsibilities: 1.Marketing Strategy Development: · Develop and execute comprehensive marketing plans to promote the restaurant's brand, menu offerings, and special events. · Analyze market trends and competitor activity to identify opportunities and threats. 2.Brand Management: · Ensure consistent branding across all marketing channels, including social media, print, email, and in-restaurant materials. · Develop compelling content that aligns with the restaurant's vision and values. 3.Digital Marketing: · Manage the restaurant’s social media accounts, creating engaging posts and responding to customer inquiries. · Plan and execute digital advertising campaigns on platforms such as Google Ads and social media. · Optimize the restaurant’s website for user experience, SEO, and online reservations. 4.Promotions and Events: · Plan and coordinate marketing campaigns for new menu launches, holiday promotions, and special events. · Partner with local businesses and influencers for cross-promotional opportunities. 5.Customer Engagement: · Develop loyalty programs and strategies to improve customer retention. · Monitor and respond to customer feedback on review sites, social media, and other platforms. 6.Analytics and Reporting: · Track and report on the performance of marketing campaigns, using data to refine strategies. · Maintain and analyze customer data to better understand demographics and preferences. 7.Budget Management: · Manage the marketing budget, ensuring effective allocation of resources to maximize ROI. · Negotiate with vendors for advertising, printing, and promotional materials. 8.Collaboration: · Work closely with the restaurant management team to align marketing efforts with operational goals. · Train staff on promoting events, specials, and customer service best practices.

Restaurant receptionist/ host/hostess-Experienced-35-43 hours Fish! Restaurant in Borough Market is looking for an experienced and enthusiastic restaurant host/ess who enjoy working in a fast paced service. Please note that we can only consider applicant with Restaurant Receptionist experience at least 2 years ! We are looking for someone who has great knowledge of how to handle a busy, high volume service with high turnover, knowledge of table turning, has high energy, can work independently and in team. "Think on your feet" The restaurant is a brasserie style, counts 110 seats inside and 40 outside. We are open every day and welcome around 2500 guests weekly. The service style is casual and friendly but professional and efficient. For the role you will need: -Availability to work full time 30-40 hours, as per weekly rota.Please note we can't offer part time or fixed days off. -Minimum 2 years previous restaurant receptionist/host experience in a high volume service -Highly organized nature with great attention to details -Knowledge of Opentable booking system -The ability to handle high volume customers flow -Some computer skills,knowledge of excel-word documents. -A welcoming manner -Great team player with strong communication skills The core functions for the role are as follows: -Management of online( Opentable) walk-in and phone reservations, party reservation organizing. -Daily admin of menus, reservations-using word&excel documents. -Responsible for welcoming guests to the restaurant, seating reservations and walk ins, -Dealing with all requests and queries in an efficient and professional manner whether face to face or over the telephone or in emails. -Follow the opening,closing and daily duties procedure. What the company offers to you: -Full time hours,Hourly earnings £14 / hours including tronc. Plus tronc bonus on top of hourly wage. -Monthly payment with early access via Wagestream -Various weekly rota of double & single shift, 2-3 days off. -Staff drink and meal when in duty -Uniform -£500.00 Refer a Friend bonus -50% discount when dining with us pus 20% family discount -Pension scheme -28 days holiday ( inc bank holiday), increasing with length of service -Be a part of bubbly Borough market’s spirit All applicants must be eligible to work in the UK and must obtain a Share Code prior to application.

This is a great starter role for an adaptable, self-motivated individual with events or admin background (UK based – ideally, Greater London), who would like to learn and be involved in all aspects of the events business, is willing to work on multiple tasks at the same time, dealing with different queries from internal team/clients/partners. Reporting to the Global Director, and working closely with primarily, the Global Sales Manager and the Global Events & Operations Manager, this is a key role to support the sales function, client engagement and membership community. This is to support the activities of FEM and its events portfolio that includes: International two-day Summits with Exhibitions & Awards & a one-day Conference, plus the smaller, networking Chapter Meetings worldwide, sourcing new potential business, and introducing it to the Sales Manager. Duties will also include helping to on-board clients and partners and supporting the Events & Operations Manager by assisting with administration tasks in that process. As part of the sourcing of new business, the Global Community Coordinator will also help to administer the Chapter network, keeping memberships up to date and identifying potential partners for the major events. The role includes (but is not limited to): The role is primarily responsible for supporting and growing FEM business – helping to develop, grow and manage clients and the membership community by: · Developing effective relationships with the internal team, Chapter Leads, sponsors and clients, speakers, judges, event attendees and FEM members. · Research and analysis to identify and contact potential new clients for the Sales Manager to reach out to. · Working with our Sponsors and Exhibitors to ensure all information, materials, logos etc are received on-time. · The role is also responsible for driving and administering memberships and supporting the Global Chapters from the UK base (FEM Chapters are smaller, networking meetings held in locations across the world – both in-person and online and run on-site by FEM Chapter Leads). · Depending on performance there is scope for this role to develop to include some direct sales.

Company: Reliance Professional Services Ltd Location: London Job Type: Full-Time Salary: £39000 to £40000 About Us: Reliance Professional Services Ltd is a leading provider of Administrative and Support Service Activities. We are committed to delivering exceptional service and innovative solutions to our clients. We are currently seeking a skilled and experienced Marketing Manager to join our dynamic team. Job Description: As a Marketing Manager at Reliance Professional Services Ltd, you will be responsible for developing and implementing effective marketing strategies to promote our services and enhance our brand presence. You will lead a team of marketing professionals and work closely with other departments to achieve business objectives. Key Responsibilities: • Develop and execute comprehensive marketing plans and strategies. • Conduct market research to identify trends and opportunities. • Oversee the creation and implementation of marketing campaigns. • Manage the marketing budget and allocate resources effectively. • Analyze and report on the performance of marketing initiatives. • Collaborate with the sales team to drive lead generation and conversion. • Maintain and enhance the company’s online presence through digital marketing. • Organize and participate in promotional events and trade shows. • Ensure brand consistency across all marketing materials and channels. Qualifications: • Bachelor’s degree in Marketing, Business Administration, or a related field. • Minimum of 3-5 years of experience in marketing management. • Proven track record of successful marketing campaigns and strategies. • Strong analytical skills and attention to detail. • Excellent communication and interpersonal skills. • Proficiency in digital marketing tools and platforms. • Ability to work independently and as part of a team. • Creative thinking and problem-solving abilities. Benefits: • Competitive salary and performance-based bonuses. • Health and wellness benefits. • Opportunities for professional development and career growth. • Collaborative and supportive work environment.

We are seeking a dynamic and results-driven Marketing Executive to join our team. The ideal candidate will be responsible for developing and implementing effective marketing strategies to promote our products and services, enhance brand awareness, and drive customer engagement. Key Responsibilities: - Develop and execute marketing campaigns across various channels (digital, social media, email, etc.). - Conduct market research to identify trends, customer needs, and competitive landscape. - Collaborate with cross-functional teams to create compelling content for marketing materials, including brochures, newsletters, and social media posts. - Monitor and analyze campaign performance metrics to optimize strategies and improve ROI. - Assist in organizing promotional events and campaigns to enhance brand visibility. - Manage social media accounts and engage with followers to build a strong online community. - Support the marketing team in administrative tasks and project management. Qualifications: - Bachelor’s degree in Marketing, Business Administration, or a related field. - Proven experience in marketing or a related role (1-3 years preferred). - Strong understanding of digital marketing tools and techniques. - Excellent written and verbal communication skills in both Chinese and English. - Proficiency in Microsoft Office Suite and marketing software (e.g., CRM tools, email marketing platforms). - Creative mindset with strong analytical skills. - Ability to work independently and as part of a team.

Main Job responsibilities will include: · Conduct market research to identify trends, customer preferences, and competitor activities in the removal services industry. · Develop and implement strategic plans to drive business growth, increase market share, and expand the customer base. · Identify opportunities for business expansion, such as opening new store locations, launching online sales channels, or diversifying product offerings. · Build and maintain strategic partnerships with suppliers, distributors, and other stakeholders to ensure a reliable supply chain and favorable terms. · Set sales targets, develop sales strategies, and oversee sales team performance to achieve revenue goals and maximize profitability. · Establish and nurture strong relationships with customers to enhance loyalty, gather feedback, and address concerns promptly. · Collaborate with the marketing team to create promotional campaigns, advertising initiatives, and branding efforts to increase brand awareness and attract new customers. · Monitor and manage budgets, expenses, and financial performance metrics to ensure profitability and cost-effectiveness. · Ensure compliance with industry regulations, safety standards, and legal requirements governing retail operations. · Provide leadership, guidance, and support to team members, fostering a positive work culture, and promoting professional development and growth. · Work to weekly and monthly sales targets and KPIs. Represent the company at conferences, meetings, and industry events

About the job Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. The role. Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? We're looking for a part-time Night House Host to join our team at Turing Locke, Cambridge. Reporting to and supporting the Assistant General Manager, you’ll be a key member of the night reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…). What it looks like; Creating tell-your-mates experiences for guests​ Being a friendly face and go-to person for guests, contractors and visitors​ Inspiring and informing guests on local attractions and goings-on​ Welcoming guests when you check them in and leaving a great impression when you check them out​ Managing reservations and queries online, by email, on the phone and in person with a can-do attitude​ Handling out-of-hours guest queries for other edyn properties​ Values you’ll share; Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas Recognition of humanity in yourself and others to learn fast, evolve and grow In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. When and Where? We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. This is a part-time role where you will be working 20 hours per week. Beyond the gowns. Beyond the gates. Beyond the guidebook. On the cusp of the city, just north-west of the centre, is Turing Locke: a sleek, avant-garde style aparthotel in the brand-new, sustainable district of Eddington. About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit https://www.findingedyn.com/start-here-go-anywhere Diversity, Equity, and Inclusion Statement edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community. Department: Customer Service The company 🏨 Edyn is a life-style focused company with 3 brands (Locke, Cove & SACO) 👉 Under these 3 brands, we offer 30+ design-led ApartHotels & Serviced Apartments across 8+ countries in Europe (inc UK, DE, NL, FR, PT + more) At edyn, we combine the design and lifestyle sensibilities of boutique hotels with the freedom and flexibility of serviced apartments, developing distinctive brands and properties that offer vibrant experiences, firmly rooted in their locality. ------------------------------------- ✨ At Edyn we believe travel should be a rich journey of discovery, rewarding curiosity with knowledge and inspiration. We’re shaping a future-facing, hybrid approach to hospitality that enriches neighbourhoods while meeting the needs of today’s traveller Our distinctively designed Aparthotels and Serviced Apartments are firmly rooted in their local neighbourhoods across Europe, offering vibrant experiences and connections that nourish and enliven the soul. We call it ‘soulful hospitality’ 💚 We’re a rapidly expanding business with plenty more room to grow! You can check out our latest career opportunities at: belong.findingedyn.com Start here. Go anywhere. We don't do ordinary hotel experiences. We don't do ordinary careers either. We're creators of urban sanctuaries across Europe where free-thinkers belong. We call this soulful hospitality. That's why we look for people with soul. People who bring their whole selves to work. We reject the idea of a ‘work’ persona which is at odds with the way we really are. Conformity is the enemy of creativity, innovation and change. It’s the freedom to be ourselves that keeps us alive and engaged at work and play. But it takes courage to be an individual, to challenge convention and look for different, better ways to do and to be. It takes courage to accept accountability and to empower those around us. Join us and you'll find a place where you can be you and where you can belong.

Company: East Dragon LD Limited Position Title: Sales Administrator (Asian Region) (SOC 4151) Working hours: 37.5 hours Salary: £38,700 - £40,000 Location: 7 A Henriques Street, London, England, E1 1NB Position Summary: EAST DRAGON LD LIMITED is a premier destination for luxurious textiles, clothing, footwear, and leather goods. At EAST DRAGON LD LIMITED, we are dedicated to curating a selection of high-quality fashion essentials that elevate your wardrobe and enhance your personal style. We are seeking a Sales Administrator for the Asian Region, who will play a critical role in supporting and coordinating sales operations to drive growth in online sales markets. The role involves managing orders, maintaining CRM systems, analysing sales data, and ensuring seamless communication between teams, customers, and partners in the Asian markets. Overview We are seeking a detail-oriented and proactive Sales Administrator to join our dynamic team. The ideal candidate will play a crucial role in supporting our sales department by managing administrative tasks, ensuring smooth operations, and enhancing customer satisfaction. This position requires strong organisational skills, a customer-focused mindset, and proficiency in various software applications. Key Responsibilities Process and manage sales orders accurately and efficiently for the Asian market, ensuring timely order fulfilment and delivery. Act as a liaison between customers, sales teams, logistics, and support functions to resolve issues and streamline communication. Maintain and update CRM systems (e.g., Salesforce, Zoho) to ensure accurate customer records and sales data. Generate detailed sales reports and analytics to support decision-making and track performance against targets. Collaborate with the supply chain team to monitor stock levels and coordinate inventory for the Asian market. Support the execution of sales strategies, promotions, and campaigns tailored to regional needs. Conduct market research to identify trends, customer preferences, and opportunities in the Asian region. Assist in resolving customer inquiries, complaints, and issues promptly to enhance customer satisfaction. Coordinate with cross-functional teams (marketing, logistics, and IT) to optimize processes for online sales platforms. Manage documentation and sales-related administrative tasks, ensuring compliance with company policies. Required Qualifications Bachelor's degree in Business Administration, Sales, Marketing, or a related field. Proficiency in CRM tools such as Salesforce, Zoho, or HubSpot. Strong understanding of online sales platforms (e.g., Shopify, Amazon, WooCommerce). Excellent organizational skills and attention to detail. Strong communication and interpersonal skills, with experience working across diverse Asian markets. Proficiency in Microsoft Excel, Google Sheets, and other data analysis tools. Ability to multitask and thrive in a fast-paced, dynamic environment. Multilingual skills (e.g., Korean, Japanese, Chinese, Vietnamese or other Asian languages) are a strong advantage. Preferred Skills Experience with market research and data-driven sales analysis. Prior experience in inventory management and supply chain coordination. Knowledge of Asian regional sales trends and consumer behaviour. Strong problem-solving and process improvement capabilities. How to Apply: Interested candidates are encouraged to submit their updated resume with relevant experience and interest in the role.

ASAP | £65-70,000 / annual | Permanent | Hybrid | London **Key Responsibilities** - Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Teams, Engage, OneDrive for Business, Power Platform and others) - Assisting with mergers and acquisitions of companies into (and out of) - Provide 3rd line support to the FTS, Service desk and End User support teams - Implement new features and updates in the Microsoft 365 environment. - Being self-sufficient and deliver projects on time - Collaborate with other IT professionals and departments to understand their needs and provide solutions. - Supporting Proofpoint and in/outbound message flow. - Train and support end-users on Microsoft 365 applications and features. - Create and maintain documentation for Microsoft 365 configurations and procedures. - Stay up-to-date with the latest Microsoft 365 updates and best practices **Compulsory Skills** - 3+ years of experience in managing Microsoft 365 environments - M365 certification, such as MS Teams Specialist, SPO Admin or Microsoft 365 Fundamentals - Strong understanding of Microsoft 365 architecture and services - Advanced knowledge of but not limited to Exchange Online, SharePoint Online, Teams, OneDrive for Business and Power Platform - Proficiency in PowerShell scripting for Microsoft 365 administration - Excellent problem-solving and troubleshooting skills - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Experience with Microsoft 365 migration projects - Strong organizational and time management skills - Ability to create and maintain technical documentation

Job Title: WK Events Manager Days/Hours This is a 18-22 hour/ 4 day a week role. You will work up to 45 hours in 'peak season' per week (roughly May-September) but off peak will be considerably less. 4-5 day working week as standard. Mondays off when weekend work is required. Event work can happen at irregular times! Location: SW18 based and other locations (on events) London locations + outside of London events travel Salary Offered £15ph (admin and small events) Up to £20ph (larger events) Reporting to: Ops Manager/ MD Requirements: Full UK Manual Driving License, Confident driver with various vehicles. OVERVIEW OF WELL KNEADED Company Overview Well Kneaded Ltd is a unique farm-table pizzeria, events company and Charity based in South West London. We serve an exciting and innovative seasonal menu of sourdough pizza, amazing pasta, locally-sourced salads, small plates and top quality drinks. We’ve won awards recognising our sustainable sourcing and supply chain, and are a charity because of our employment practices offering opportunities to young people who have faced barriers to employment. Well Kneaded has a great team culture and we’re committed to a supportive and enjoyable working environment for all our team. OVERVIEW OF EVENTS ROLE The events manager role combines client and on-event management with business development and event ops. It is a hands on role for someone who wants a great combination of management & office based work with practical on-event management. We have a busy calendar of weddings and events, especially from May- September but you will help us fill that all year round. You will be able to hit the ground running, making sure our events setups outfits look the part, are well organised, and are health and safety compliant. The events we cater span weddings, birthdays, street parties, festivals, in-house pizzeria events and corporate workshops (more recently) and more. You will be responsible for creating the amazing Well Kneaded experience ‘off-site’. A key part of your role will be clear communication with the head chef at the pizzeria and the event teams, in order that events operations are well planned and smoothly executed. The role requires your high capacity for planning and organisation.! You will be strategic and able to quickly understand the bigger operational picture of Well Kneaded for diary management and coordination, and will be an excellent team player and motivator. You will be a natural problem solver, managing both client and team expectations with an energetic flair, in the lead up to an event, and also the wind down. Responsibilities PRIMARY - Being the first point of contact for all event enquiries, responding promptly and clearly communicating how Well Kneaded can provide great food to employ great people for a greater planet and converting those enquiries into bookings. - Clarify with the client and put in place specific requirements for event logistics and staffing. - -Maintain clear records of past and upcoming events and pro-actively communicate these with accountants & internal team when needed. - Responsible for execution of our events work in line with WK Vision & values to give our clients the best events experience (internally and externally) in London including developing relationships with new venues/ clients and working with online platforms to market our events offerings. - -Maintain WK Events storage areas, including the WK lockup and any areas used in the pizzeria. - Responsibility for health and hygiene and food safety procedure on events, ensuring 100% operationally safe events, and that all events team are trained and prepared in this. This includes responsibility for regular maintenance of all events set up - -Weekly meetings with Events/Ops team to discuss anything events based. - -Manual handling of events equipment and food - SECONDARY - Grow our KERB opportunities as well as our regular client database and communications/ marketing strategy. - Take responsibility for events P&L (after 6 months in role) - Develop marketing materials (alongside ops & marketing manager) including promotions for events offerings in order to retain and grow events stakeholders (clients, venues, tasting participants, potential partnerships with local schools/ mums groups/venues, etc) - Weekly meetings with Head of Food to develop events offerings where you see gaps, within budget - If capacity, develop and market downstairs basement kitchen and/or garden for pizzeria private events together with Ops Manager and head of front of house. - Add posts directly to Instagram/ Facebook that are pertinent to events/ the team and also the pizzeria if required. - Position Type - Event role has possibility to be a job share between a senior event manager and events coordinator where the events manager has overall oversight & a focus on driving growth and coordinator has on-event/ day to day ops focus. This means role could be 2-2.5 days/ week. - EXPECTATIONS & LIMITING FACTORS - Be able to handle emergencies and last-minute changes of plan under pressure. - There is an event-staff holiday freeze in July (No holiday can be taken in July due to the full nature of the WK calendar) - The nature of the job involves a lot of weekend and evening work, so days off are generally Sundays and Mondays, with one full weekend off per month (except June/July). In quieter seasons there will be more flexibility on this. - Being able to confidently drive a manual vehicle - PERSON SPECIFICATION - The Events Manager will be committed to the Well Kneaded vision and values, with a keen interest in sustainable food and amazing event creation and will have the following: - Previous experience in events or managing/ leading a team. Including examples of responsibility for running events from start to finish. - Proficient in Microsoft Office, especially Word, Excel and Powerpoint - Confident to take initiative and is pro-active in project and event management. Is as good at starting a project as well as is at finishing it, and feeding back in. - Highly organised and excellent at planning. - At least an active interest in sustainability - English; strong in both written & verbal communication, if not your first language - UK Drivers License - confident to drive multiple vehicles including a vintage van. - Strong relational skills PERKS/ BENEFITS/ HOLIDAY - 29 days holiday (statutory plus an extra for your birthday) + sick pay + pension (holiday increases 1 days/ year worked with WK after year 2, up to 4 extra days) pro rata if not full time. - 6-8 weekly reviews with line manager. - Friends and family discount (20% off bill when you eat in with f&f) - Christmas day & Easter Sunday off - If full time- Management/ Leadership training plus up to 2 team days per year Free delicious food - Being part of a team who champions each other. - 2 Complimentary tickets per year for friends and family to in-house events - Seeing transformation in the lives of young people - Pension contribution and sick pay Job Types: Full-time, Part-time, Permanent, Fixed term contract, Freelance Pay: £15.00-£20.00 per hour Additional pay: Yearly bonus Benefits: Additional leave Canteen Casual dress Company events Company pension Discounted or free food Employee discount Flexitime Paid volunteer time Sick pay Store discount Work from home Schedule: 10 hour shift 12 hour shift 8 hour shift Day shift Holidays Monday to Friday Overtime Weekend availability Ability to commute/relocate: South West London: reliably commute or plan to relocate before starting work (required) Experience: Event Management or Leadership: 1 year (preferred) Licence/Certification: UK FULL MANUAL DRIVING LICENSE (required) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in South West London Expected start date: 06/01/2025