External Developer Support Manager - Leeds Regional Centre - Wellington Place
2 days ago
Leeds
External Developer Support Manager - Leeds Regional Centre - Wellington Place About the job \n Job summary \n \nDiscover a career in your hands at HMRC. Whether you‘re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it‘s really like to work at HMRC.\n \nVisit our YouTube channel to watch the full series and come and discover your potential.\n \nAt HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and 600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.\n \nHMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC‘s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.\n \nEnterprise Integration Services (EIS) sits in the CDIO group. EIS handle HMRC‘s core integration/middleware services, taking care of over a billion transactions every year and connecting hundreds of HMRC services. \n \nWe provide platforms for delivering Application Programming Interface (API) access to HMRC systems. We also provide artefacts and support for API consumers (software developers and other Government Departments) to build and manage authorised software that seamlessly integrates with HMRC digital services. \n \nWe use modern open-source products and work in an Agile way to deliver flexible, effective integration solutions.\n Job description \n \nAs an External Developer Support Manager, you will play an important part in a team providing API delivery and support to API consumers (external software developers, other government departments, etc.). You will help them to develop and manage their software to exchange data with a growing portfolio of HMRC APIs. \n \nAs the successful candidate, you will be self-motivated, a confident communicator with strong interpersonal skills and have a commitment to continuous improvement in both yourself and others. You will also be a supportive colleague, with a passion to build trusting, productive working relationships, with business and development teams, that support and manage developer expectations. \n \nThis is an exciting opportunity suited to someone who is proactive and hardworking, is comfortable taking the lead on issues, has recent experience in a similar role and enjoys working in a dynamic environment.\n Person specification \n Key Responsibilities \n \n\n • Providing operational support from a third-party perspective for a portfolio of existing and new API products and services.\n, • Ensuring service and support functions remain responsive to customer needs.\n, • Ensuring appropriate reporting and service standards are met for specific services.\n, • Ensuring technical change is managed with relevant governance and appropriately communicated.\n, • Working closely with internal API development teams and API consumers, predominantly third-party software developers, to ensure products meet user needs and meet appropriate API Developer Hub standards.\n, • Working closely with HMRC business areas to influence and shape policy and delivery of new APIs.\n, • Ensuring APIs are delivered with the relevant support processes in place.\n, • Visualising, articulating, and taking on complex problems and concepts and making or recommending focused decisions.\n, • Providing input to the development, review and update of product documentation, test environments and data and guidance through the Developer Hub and GOV.UK.\n, • Championing and mentoring colleagues.\n, • Possible people management responsibilities.\n\n Essential Criteria: \n \n\n • Delivering services or support services and outcomes through a team or others.\n, • Building and maintaining collaborative working relationships to achieve a common goal whilst improving communications.\n, • Reviewing and improving processes, resolving problems and issues.\n, • Developing and implementing service standards.\n\n Further Location Information \n \nPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)‘ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.\n Office closures \n \nFor more information on where you might be working, review this information on our locations.\n \nIf your location preference is for one of the following sites, it‘s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.\n \nThese sites are:\n \n\n • Telford Plaza, Telford - moving to Parkside Court, Telford\n\n \nYou will be given more information about what this means at the job offer stage.\n Leeds Locations \n \nMoves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC‘s Moves Adjustment Payment guidance.\n Behaviours \n \nWe‘ll assess you against these behaviours during the selection process:\n \n\n • Managing a Quality Service\n, • Making Effective Decisions\n, • Working Together\n\n Benefits \n \nAlongside your salary of 37,682, HM Revenue and Customs contributes 10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).\n \nHMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.\n \nWe offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.\n \n\n • Pension - We make contributions to our colleagues‘ Alpha pension equal to at least 28.97% of their salary.\n, • Family friendly policies.\n, • Personal support.\n, • Coaching and development.\n\n \nTo find out more about HMRC benefits and find out what it‘s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service\n Things you need to know \n Artificial intelligence \n \nArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.\n Selection process details \n \nThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.\n How to Apply \n \nAs part of the application process, you will be asked to provide the following:\n \n\n • A name-blind CV including your job history and key achievements from your career which reflects key responsibilities of the role. Provide specific instances from your career detailing successes where you can.\n, • A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience from your career reflect the essential criteria of the role, using specific examples from your career were you can.\n, • Separate 250-word Behaviour statements on Managing a Quality Service, Making Effective Decisions, and Working Together.\n\n \nFurther details around what this will entail are listed on the application form.\n Sift \n \nIn the event of a large number of applications being received, we may opt to complete a pre-sift on your CV only. Those who pass full sift will have their full application reviewed.\n \nAt full sift all behaviour statements, and your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview.\n \nWe may also raise the score required at any stage of the process if we receive a high number of applications.\n Interview \n \nThe interview will be 45 minutes in duration and will be held by a 3-person panel. During the panel interview, you will be asked behaviour-based questions, behaviours outlined below. You will also be asked strengths based questions to explore what you enjoy and your motivations relevant towards the role.\n \nThis is an example of a strengths-based question:\n \n‘It is often said that the customer‘s needs should come first. To what extent do you agree or disagree with this statement?‘\n \nThere is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.\n Behaviours \n \n\n • Managing a Quality Service\n, • Making Effective Decisions\n, • Working Together\n\n \nWhen answering you will be required to provide a specific instance from your career which demonstrates the technical skill, experience or behaviour in question. You would be advised prepare specific examples from you career in advance. \n \nYou will be advised to apply the STAR (Situation, Task, Action, Result) technique when delivering examples. You would be encouraged to prepare demonstratable examples of your experience ahead of the interview to ensure meaningfulness and completeness.\n \nInterviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.\n Eligibility \n \nPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - ‘Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)‘. \n \nTo check that you are eligible to apply for this role, please review the eligibility information before submitting your application.\n \nExceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.\n Sponsorship \n \nWe have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.\n The HMRC app can help you with your application \n \nThe HMRC app can provide you with your past 5 years‘ employment history, making the process of filling in your application quicker and easier.\n \nIf successful in your application, you will need your National Insurance number for the onboarding process.\n \nDownload the HMRC app now and save your National Insurance number to your digital phone wallet.\n How to download the HMRC app and sign up for an account \n \nDownload the free HMRC app from the App Store or Google Play store. \n \nIf you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.\n \nYou‘ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.\n \nYou can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.\n Reserve List \n \nA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we‘ll let you know via your Civil Service Jobs account.\n Merit List \n \nAfter interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.\n Criminal Record Check \n \nApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.\n Hybrid working at HMRC \n \nHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).\n Reasonable Adjustments \n \nWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.\n \nIf you need a change to be made so that you can make