Operations Manager
3 days ago
Southampton
• Provide effective operational leadership, communication and management across AVASK's Group offices, • Ensure global teams are aligned to AVASK policies, procedures, service standards and performance expectations, • Develop understanding of AVASK's global tax compliance environment and how VAT, EPR, customs, accountancy, advisory and related services interact, • Ensure operational processes support the end-to-end client journey across jurisdictions, marketplaces and service lines, • Contribute to improvements in software systems, automation and workflow design, • Monitor and analyse KPIs, service levels, quality trends and operational risks, • Drive process optimisation using automation, AI tools, data analytics and standardised operating procedures, • Coordinate departments and service partners to ensure efficient and consistent delivery, • Manage service levels, client service standards and operational dependencies with Service Partners, • Capture and log non-conformance, risk and opportunity feedback with the Quality Management Officer, • Monitor industry best practice, tax authority expectations, marketplace developments and technology trends, • Assist with implementing information security procedures and controls to ISO 27001 standard, • Set performance expectations, conduct performance reviews and provide ongoing feedback, • Encourage professional development and identify team training opportunities, • Educated to Degree Level - BSc/BA in Business Management, Operations Management, Technology Management, Information Systems or a relevant field, • Strong understanding of tax compliance operations, ideally within VAT, EPR, customs, accountancy, advisory or related international compliance services, • Experience supporting global e-commerce clients, online marketplace operations or multi-jurisdictional service delivery environments, • Proven experience as an Operations Manager, Business Manager or similar role within a complex, multi-service, regulated or professional services environment, • Strong understanding of the interdependency between operational processes, client onboarding, compliance delivery, finance, technology, service partners and customer experience, • Understanding of quality management systems, continuous improvement and ISO 9001 principles, • Excellent organisational, leadership and collaborative skills, with the ability to influence teams across different locations and functions, • Outstanding communication and interpersonal abilities, including the confidence to engage internal and client stakeholders at all hierarchy levels, • Solid understanding of internal controls, risk management, business processes and compliance-driven operating models, • Excellent knowledge of MS Office, databases, workflow tools, reporting systems and business information systems, • Experience implementing automation, AI-enabled tools, systems improvements and process redesign to maximise efficiency, accuracy, scalability and team performance, • Ability to use data, KPIs and operational insight to identify trends, resolve root causes and drive measurable improvement Demonstrates strong operational leadership and management skills, with a focus on tax compliance operations, process optimization, and client service delivery. Proficient in utilizing data analytics and automation tools to enhance efficiency and ensure adherence to quality management standards. • Operations Management, • Tax Compliance Operations, • Process Optimization, • Data Analytics, • Quality Management Systems, • Tax Compliance, • Process Redesign, • KPI Monitoring, • Risk Management, • Client Onboarding, • Leadership, • Communication, • Collaboration, • Organizational Skills, • Interpersonal Skills, • ISO 27001, • ISO 9001, • E-Commerce, • Multi-Jurisdictional Service Delivery, • VAT, • EPR, • Customs, • MS Office, • Workflow Tools, • Reporting Systems, • Business Information Systems, • AI-Enabled Tools #J-18808-Ljbffr