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About Us We are seeking a Sr. Director of Engineering to lead our X-Ops Platform organization. The leader will be responsible for all aspects of the platform ranging from vision, strategy and roadmap to product delivery and service execution. The leader will coordinate with stakeholders to align business priorities and support engineering teams in delivering secure, high-quality software at scale using modern AI technologies. You will set strategy and standards for how we build, run, and improve our platforms and operational tooling across the engineering lifecycle - partnering closely with Product, Security, IT, and Engineering leaders. Success in this role looks like improved developer productivity, strong service reliability and resilience, clear operational governance, and efficiency in cloud and platform spend and close alignment with Sophos X-Ops goals. You bring enough technical depth to challenge and support senior engineers and architects, while spending most of your time enabling teams, aligning stakeholders, and ensuring execution against clear outcomes. You will have a strong grounding in Cyber Security, Cloud Computing and AI frameworks and development practices. You will lead and grow multiple teams and managers, fostering strong engineering practices and a culture of ownership. You will collaborate with senior stakeholders across Engineering, Product, Security, IT, and Finance to ensure platform roadmaps and operational priorities support company goals. This role is based in Abingdon UK with remote working and teams also in India and Hungary. Periodic in-person leadership and team collaboration and travel are needed. • Set the vision, strategy, and operating model for the X-Ops Platform organisation (e.g., Delivery Roadmap, AI First Developer Experience, CI/CD, Observability, SRE, Cloud & Infrastructure Enablement), • Lead, coach, and develop engineering leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture, • Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement, • Partner with product engineering and threat research leaders to improve productivity and delivery throughput across the software and service lifecycle, • Drive cloud efficiency and cost transparency (FinOps): budgeting, forecasting, unit economics, and optimisation initiatives in partnership with Finance and Engineering, • Establish platform governance and standards (architecture, security, compliance, data handling, vendor/tooling choices) while enabling appropriate team autonomy, • Build strong cross-functional alignment peer X-Ops leaders, and other operational stakeholders to ensure aligned feature delivery and service operations., • Actively drive responsible AI adoption within the organisation:, • Establish guidance, guardrails, and enablement for approved AI tools and workflows, • Measure impact and promote best practices that improve quality, speed, and operational effectiveness while protecting sensitive data, • Define and track meaningful metrics and outcomes; communicate progress, risks, and trade-offs clearly to executive stakeholders, • Cyber Security background and acumen, • Significant engineering leadership experience, including leading leaders and scaling teams in a platform, infrastructure, SRE, DevOps, or operations-focused environment, • Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment, • Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement, • Ability to set strategy and translate it into execution via roadmaps, prioritisation, and clear measures of success, • Strong stakeholder management and executive communication skills, with the ability to align across Engineering, Product, Security, IT, and Finance, • Commercial and financial acumen, including experience with cloud cost management, budgeting, and performance metrics, • Commitment to responsible AI adoption—setting guardrails, enabling teams, and demonstrating measurable improvements in productivity and quality Desirable skills • Experience building and operating platforms at scale in a SaaS environment, ideally with multi-region cloud deployment, • Familiarity with modern CI/CD, Infrastructure as Code, containerisation, and observability tooling, • Strong security and compliance mindset; experience partnering with security teams to embed controls into platform capabilities, • Experience with organisational design, operating cadence, and change management in a complex engineering organisation, • Exposure to FinOps practices and tooling, including unit cost models and cost allocation/chargeback approaches, • Comfort working with technical teams and/or technical concepts, • Experience improving processes, introducing new ways of working, or leading small change initiatives, • Experience with AI-assisted productivity or development tools in a professional setting #li-remote #b2 #li-FC2 Ready to Join Us?At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos?· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to keep our bodies and minds sharp· Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To YouWe’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy _We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Affirm’s Identity team is mission-critical to the customer checkout experience. When a customer chooses Affirm, one of the first steps is an identity check, and our ability to make the right decision directly impacts conversion, revenue, fraud exposure, and regulatory compliance. Our team owns Identity for all markets outside North America, playing a key role in Affirm’s international expansion. We are responsible for KYC, user lifecycle management, and identity decisioning across multiple regulatory environments. This work is about shaping how Affirm adapts its core Identity platform to new market dynamics, customer expectations, and compliance requirements. We are a team of six engineers based across Spain and Poland. We are looking for a Senior Software Engineer who can turn ambiguous business and customer problems into reliable, well-designed technical solutions. In this role, you will help shape our quarterly technical direction, translate team goals into concrete projects, and identify cross-cutting risks, tradeoffs, and opportunities. You should be comfortable designing across system boundaries, driving collaboration with partner teams, and advocating for technical investments that improve long-term execution. We’re looking for someone who takes ownership beyond shipping code: raising code quality and review standards, making performance, availability, and scale tradeoffs explicit, and improving the operational health of the systems they own. You’ll help reduce toil, create useful playbooks, mentor engineers, support new hires and interns, and contribute to high-signal hiring. Most importantly, we’re excited to work with someone who leaves things better than they found them, communicates clearly across audiences, uses customer feedback to influence technical plans, and helps the team continuously improve. This is a deeply technical, hands-on coding role where feature velocity and operational excellence go hand-in-hand. You’ll spend most of your week in the codebase - leveraging AI tools to write robust Kotlin and Python, ship impactful features, investigate complex production issues, and keep our systems rock-solid and reliable. This is a high-visibility, high-impact role for someone who wants to work on foundational systems that directly enable Affirm’s global growth. What You'll Do · You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. · You will help develop talent on your team by providing feedback and guidance, and leading by example. What We Look For · You have 4+ years of experience designing, developing and launching backend systems at scale using languages like Python or Kotlin. · You have a track record of developing highly available distributed systems using technologies like AWS, MySQL and Kubernetes. · You have experience defining a technical plan for the delivery of a significant feature or system component with an elegant, simple and extensible design. You write high quality code that is easily understood and used by others. · You are proficient at making significant changes in a large code base, and have developed a suite of tools and practices that enable you and your team to do so safely. · Your experience demonstrates that you take ownership of your growth, proactively seeking feedback from your team, your manager, and your stakeholders. · You have strong verbal and written communication skills that support effective collaboration with our global engineering team. Pay Grade - N Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). GBR base pay range per year: £120,000–£168,000 GBP Location - Remote UK #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: • Health coverage at no cost: We cover 100% of premiums for employees and their dependents., • Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you., • Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to., • Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's _ and consent to the use of your personal information as described.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to_and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to _, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Software Engineer. About the job This position is needed to deliver the best-in-class Twilio SDK experience for our customers. Twilio’s SDK engineering team builds robust, powerful SDKs and a GraphQL layer to enable developers build their own Contact Center UIs and real-time AI Contact Center products. Many other teams rely on integrating and exposing their services via the Unified SDK layer to deliver their advanced features to our customers. The position is especially critical in supporting Twilio’s expansion and will be central to creating a core product that provides leverage to all of Twilio’s Flex Contact Center and engineering teams! Responsibilities In this role, you’ll: • Design, build, and maintain large-scale backend services with a focus on reliability, availability, scalability, and performance., • Lead technical design efforts and ensure architecture decisions are well-documented and future-proof., • Collaborate closely with senior engineers, product managers, and cross-functional stakeholders., • Champion high-quality engineering practices, including automated testing, maintainable code, and thorough documentation., • Own and continuously improve Twilio’s developer experience for SDK customers., • Support customers by troubleshooting issues and promoting backend and SDK best practices., • Contribute to operational excellence by maintaining a high reliability bar and participating in incident response and system improvements. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • Bachelor’s/Master’s in Computer Science, Engineering, or related field., • 5+ years of experience building and operating cloud-scale backend systems., • Strong programming skills in backend languages such as Java or Scala., • Experience authoring technical specifications and delivering end-to-end system designs., • Strong fundamentals in concurrency and distributed systems., • Experience working with AWS or other cloud platforms at scale., • Proven ability to maintain a high operational excellence bar and mentor junior engineers on reliability and maintainability., • Strong communication skills and the ability to thrive in collaborative, fast-moving teams. Desired: • Excellent problem-solving and critical thinking skills., • Any prior experience building SDKs and GraphQL BFF layer is an added advantage., • Ability to establish backend engineering guidelines and represent the team within the broader Twilio engineering organization., • Passion for delivering high-quality products and continuously learning new technologies., • Strong sense of ownership and accountability., • Comfortable navigating ambiguity and driving clarity in evolving environments. Location This role will be remote and based in the UK Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, _ Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

VP, Customer & Solutions About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: WeWork HQ, Waterloo, London - Hybrid (At least once per week) Comp: Negotiable (Base) + Company Performance Bonus (20%) + Share Options + UK iProov Benefits We are looking for an experienced customer leader to build and scale our Customer Success and Solutions Engineering organisations. This role is responsible for ensuring customers achieve outstanding outcomes from our platform while equipping our commercial teams with world-class technical expertise throughout the sales cycle. You will lead two critical functions; Customer Success and Solutions Engineering, creating a seamless journey from prospect through deployment, adoption, expansion and renewal. As a member of the Revenue Leadership Team, you will help shape our customer strategy, improve operational excellence and build scalable processes that support our continued growth. How you can make an impact Within 12 months you will have: • Built a high-performing Customer Success organisation with clear operating rhythms., • Improved customer adoption and health metrics., • Increased Gross and Net Revenue Retention., • Established a scalable Solutions Engineering function with consistent global standards., • Improved technical win rates and proof of concept success., • Created stronger alignment across Sales, Product, Customer Success and Engineering., • Developed future leaders within both organisations. What we would like to see from you Customer Success • Build and lead a high-performing Customer Success organisation., • Define the customer lifecycle from onboarding through renewal., • Drive customer adoption, value realisation and long-term success., • Develop customer health scoring and success planning., • Improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)., • Build executive sponsorship programmes with strategic customers., • Develop customer advocacy, references and case studies. Solutions Engineering • Lead and develop the global Solutions Engineering function., • Establish consistent pre-sales processes, standards and best practices., • Coach and develop technical leaders and individual contributors., • Improve demo quality, proof of concept execution and technical win rates., • Ensure strong alignment between Sales, Product and Engineering. Leadership & Operations • Build a scalable operating model across Customer Success and Solutions Engineering., • Define KPIs, reporting and operational dashboards., • Partner closely with Product to ensure customer feedback influences roadmap decisions., • Collaborate with Sales leadership to improve handovers and customer experience., • Build career paths, coaching frameworks and succession plans across both teams. Experience • 10+ years in enterprise SaaS., • Experience leading Customer Success organisations., • Experience managing or partnering closely with Solutions Engineering teams., • Proven track record of improving customer retention and expansion., • Experience building teams, processes and operating models., • Comfortable engaging with executive stakeholders, including CIOs, CISOs and CTOs. Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to careers@iproov.com

Aveni is redefining how financial institutions use AI. We build real, production-ready agentic systems that reshape how banks, advisers and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. We have been recognised as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the Professional Adviser Awards 2025. Backed by leading investors including Puma Private Equity, and commercially supported by Lloyds Banking Group and Nationwide Building Society, we previously completed one of Scotland’s largest Series A rounds. Since then, we’ve continued to grow rapidly as adoption of AI in financial services accelerates, and we’re now scaling our engineering organisation to meet that demand. Our engineering team includes experienced software engineers and PhD-level AI specialists, with strong ties to the University of Edinburgh, giving you access to exceptional expertise and opportunities for continuous learning as part of the day-to-day work. The Role As a Senior Software Engineer at Aveni, you’ll be responsible for building and scaling the products that sit on top of FinLLM (the UK's first LLM for the Financial Services industry) and other LLMs, enabling financial institutions to adopt AI safely and effectively. You won’t be expected to build or train the LLMs themselves, instead you’ll be engineering the platforms, services, user interfaces and integrations that bring those models to life in the hands of advisers, analysts and banking teams. Your work will focus on: Designing and implementing robust event-driven microservices and APIs Building scalable, cloud-native systems on AWS Developing modern, responsive React front-ends Integrating LLM-powered capabilities into real-world workflows Collaborating closely with product and AI specialists to turn ideas into reliable, customer-ready features What you’ll be working with You should be comfortable with most of our core technologies: Node.js and TypeScript React and modern front-end tooling AWS (e.g., Lambda, ECS/Fargate, API Gateway, SQS/SNS, DynamoDB, RDS) NestJS or equivalent back-end frameworks Microservices and event-driven architectures We also actively embrace AI coding assistants (such as Claude Code) to speed up development, improve code quality and reduce repetitive work — and we encourage engineers to use these tools effectively. What we’re looking for: Experience building production systems using Node.js / TypeScript Hands-on experience developing UIs with React Solid understanding of cloud-native engineering on AWS Experience with microservices, messaging patterns and distributed systems A commitment to clean code, testing, observability and operational excellence A proactive and motivated mindset — someone who wants to build, ship and iterate quickly Interest in AI-powered products and a drive to learn Benefits at Aveni What you’ll love Remote-first working across the UK. Work abroad policy for when you want a change of scenery. Co-working spaces available if you want an office buzz sometimes. 34 days holiday (including flexible bank holidays) and your birthday off. Company-wide off-sites (yes, karaoke may happen). Optional Personal Development Plan. Flexible benefits platform: you choose the benefits that matter most to you (not the company). Protection essentials, because we know they matter - Life Insurance, Income protection, critical illness cover, Pension (up to 5% matched employer contribution and optional increased contributions). Private health- and dental care for your peace of mind. Potential share options, have a stake in what you’re building. Enhanced family leave. Join Us in Making a Difference At Aveni, we believe that diversity drives innovation. We've built our business to ensure an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about technology and its ability to drive positive change for the future of financial services, we'd love to hear from you. Even if you don’t meet 100% of requirements, we’d like to hear from you anyway if you believe you’d fit in. Apply now to join us on our mission to transform the financial services industry through AI.

The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account. The CSL must be able to work effectively and efficiently with both the internal support team and external clients. The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. Assist the CSM with building client relationships within the client enterprise including business development, identifying additional service opportunities and continuous process improvement. What you will do here: Program Management • Lead Planner / Meeting Owner on events or programs of significance to the customer’s business, • Create/Revise program budgets to ensure M&IW forecast is attained, • Track client and individual program budgets to ensure M&IW forecast is attained, • Meet with key stakeholders to review time spent on projects, • Running client audits with M&IW Controller, • Alert meeting owner of any anticipated account/program budget variances, • Identify financial opportunities in post program billing, • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity, • Ensure on-going client satisfaction surveys, analyze data, and implement continuous improvement processes, • Responsible for document accuracy of operations team, • Responsible for final reconciliation accuracy and timeliness from planners, • Build pro-active relationships with high volume client meeting owners, • Lead various internal departments toward desired outcomes as specified in Service Level Agreement, • Plan meetings/events for the account as needed Account Management • Project Management with a consultative approach, • Responsible to implement the KPI/SLA Program for the Account, • Responsible for the strategic relationship for multiple decision makers, • Accountability for accuracy and timeliness of final reconciliation from planners, • Train planners on specific account processes, • Analyze/Improve operational systems and processes, • Develop and update all account forms and processes to meet client expectations, • Analyze/review time spent on projects vs. management fees for the account, • Qualify new meetings (as backup to the SAM), • Register new meetings into Cvent (as backup to the SAM), • Issue resolution with the meeting owners and escalation from the planners (as backup to the SAM), • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity (as backup to the SAM), • Ensure on-going client satisfaction surveys, data integrity in Lanyon, and implement continuous improvement processes (as backup to the SAM), • Assist accounting in follow-up on past due invoices (as backup to the SAM), • Participate in applicable company and industry activities and events Business Development Responsibilities • Identify opportunities for new or expanded service offerings (including opportunities for M&IW strategic partners), • Up sell additional M&IW service opportunities, • Network with decision makers/management as appropriate, • Develop and maintain strong and highly ethical customer relationships, • Gain knowledge of competitors’ strengths and weaknesses Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Lead role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: • Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements., • Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties., • Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member., • Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials., • Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown., • Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays., • Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers., • Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead., • Working in Varying Environments: Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. What we expect: Details of these areas are shared during interviews and monthly reviews: • Cultural Excellence, • Role Expectations, • Emotional Intelligence What you will bring: • A minimum of four years of experience in the travel industry, specifically in managing meetings/events, • Knowledge of virtual and hybrid event options, • Experience with managing the lifecycle of a program, including final reconciliation, • Knowledge of Cvent preferred, • Must be able to travel 35% of the time, including Internationally, • Proximity to client headquarters office preferred, • Experience working in a virtual office environment, • Proven excellent oral and written communication skills in both internal and client-facing environments, • Demonstrated track record of successfully managing multiple projects simultaneously, • Ability to deliver creative outputs in a constricted timeline while maximizing available resources, • Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers, • Wide range of computer skills:, • Proficient in Word, Excel, and Internet/social media, • Database management programs (proficient in Lanyon and Cvent), • Outlook (email and scheduling) What we provide: • Competitive salary, • Paid holidays, • Pension Scheme, • Accrued personal time off for vacation and sick leave, • Laptop, additional monitor, and mobile phone, • Global Giveback program for volunteer service, • Remote Office / Work from home Who we are: Meetings & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 _ M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions.

Ocean Export Operator - Forwarding \n Hours: Monday to Friday, 08:45am to 5:15pm (office based, no Hybrid) \n We are seeking an experienced and detail-oriented Ocean Export Operator to join our clients Freight Forwarding team. The successful candidate will be responsible for managing export ocean freight shipments from booking through to final destination, ensuring a high level of customer service, operational excellence and container logistics. \n The ideal candidate will have previous freight forwarding experience, strong knowledge of ocean export procedures, and experience using CargoWise One. \n Ocean Export Operations \n\n • Manage FCL and LCL ocean export shipments from booking to completion.\n, • Coordinate export bookings with shipping lines, customers, hauliers and overseas agents.\n, • Arrange collections and transport in line with customer requirements.\n, • Monitor container logistics.\n, • Ensure all export documentation is prepared accurately and submitted within required timescales.\n\n Documentation & Compliance \n\n • Prepare and process Bills of Lading, export declarations and shipping instructions.\n, • Ensure compliance with international shipping regulations, customs requirements and company procedures.\n\n Customer Service \n\n • Build and maintain strong relationships with customers and overseas agents.\n, • Respond promptly to customer enquiries and shipment queries.\n, • Provide proactive communication regarding shipment status, delays and exceptions.\n, • Resolve operational issues efficiently and professionally.\n\n Systems & Administration \n\n • Process and manage shipments using CargoWise One.\n, • Maintain accurate operational and financial records within company systems.\n\n Skills & Experience Required \n Essential \n\n • Previous experience working within Ocean Export Freight Forwarding.\n, • Good knowledge of FCL and LCL export procedures.\n, • Experience using CargoWise One.\n, • Understanding of shipping documentation, export processes and container types.\n, • Excellent customer service and communication skills.\n, • Liaising with Container yards.\n\n Personal Attributes \n\n • Self-motivated and proactive.\n, • Strong problem-solving skills.\n, • Ability to work effectively both independently and as part of a team.\n, • Strong attention to detail and accuracy.\n\n Benefits \n\n • Company pension scheme\n, • Annual leave entitlement\n, • Career progression opportunities\n\n \n

Ocean Export Manager (Mon-Fri 08.45-17.15. Office based) \n We are seeking an experienced and motivated Export Ocean Freight Manager to oversee and manage the day-to-day operations of our clients Ocean Export department. The successful candidate will be responsible for leading a team, ensuring operational excellence, maintaining strong customer relationship and driving service quality whilst ensuring compliance with industry regulations. \n The ideal candidate will have a strong background in freight forwarding, ocean exports and operational management, with excellent working knowledge of CargoWise. \n Operational Management \n\n • Manage the daily activities of the Ocean Export department.\n, • Oversee export shipments from booking through to final destination.\n, • Ensure all shipments are processed accurately and within agreed service levels.\n, • Ensure all export documentation is completed correctly and in compliance with international shipping regulations.\n, • Maintain excellent relationships with container shipping lines, overseas agents, hauliers and other service providers.\n\n Team Leadership \n\n • Lead, motivate and develop the Ocean Export team.\n, • Conduct performance reviews and support employee development plans.\n\n Financial Responsibilities \n\n • Ensure all shipment files are billed accurately and within required timescales.\n, • Monitor departmental profitability and gross profit performance.\n, • Approve supplier invoices and resolve any discrepancies.\n, • Identify opportunities to maximise revenue and improve margins.\n\n Compliance & Quality \n\n • Ensure compliance with HMRC requirements, UK/EU customs regulations and company procedures.\n, • Maintain awareness of industry regulations and market changes.\n, • Support internal and external audits when required.\n\n Systems \n\n • Utilise and maintain accurate records within CargoWise One.\n, • Produce departmental reports and KPI metrics using CargoWise and internal reporting tools.\n\n Skills & Experience Required \n Essential \n\n • Minimum 5 years' freight forwarding experience within Ocean Exports.\n, • Previous supervisory or management experience.\n, • Strong operational knowledge of FCL and LCL export shipments.\n, • Proven experience using CargoWise One.\n, • Excellent understanding of international shipping documentation and procedures.\n, • Strong commercial awareness and financial understanding.\n, • Excellent communication and customer service skills.\n, • Ability to work under pressure and manage multiple priorities.\n, • Strong problem-solving and decision-making abilities.\n\n Desirable \n\n • Customs clearance knowledge.\n, • Dangerous Goods awareness.\n\n Key Competencies \n\n • Leadership\n, • Team Development\n, • Customer Focus\n, • Commercial Awareness\n, • Attention to Detail\n, • Planning & Organisation\n, • Problem Solving\n, • Communication\n, • Relationship Management\n, • Results Driven\n\n Benefits \n\n • Competitive salary\n, • Pension scheme\n, • Annual leave entitlement\n, • Career development opportunities\n, • Company training programmes\n, • Employee assistance programme\n, • Performance-related bonus (where applicable)\n\n

Remote (UK-based) | Full-Time Reactive Markets is the 2026 OTC Trading Platform of the Year (_). Our network handles over $50 billion in daily trading volumes across FX, Equities, and Cryptocurrency, connecting 40+ of the world's leading liquidity providers. We build trading systems that operate at the edge of what's technically possible — where nanoseconds matter and a dropped message costs real money. Our engineering team is small, senior, and deeply invested in the craft of building cutting edge, reliable, high-performance systems. We're looking for a C++ Software Engineer who wants to build low-latency trading infrastructure on Linux. You'll work on the core components of our Switchboard trading platform — pricing engines, connectivity gateways, market-data systems, and the messaging layer that ties them together. This is not a role where you write code and throw it over a wall. You build it, you test it, you deploy it, you support it in production, and you improve it. Our engineers own the full lifecycle — from design through to operational excellence. When something breaks at 4pm on a Friday, you're part of the team that investigates and fixes it. Occasional hours outside the normal working day are required for production releases, scheduled maintenance windows, and Level 3 support during critical incidents. We keep this to a minimum and recognise the commitment — but owning a production trading platform means being there when it matters. Modern C++20 and Go on Linux — a modern software stack based on open source Cloud-native infrastructure on AWS with colocation in key data centres Microsecond-level latency optimisation and high-throughput messaging Market-data and reference-data pipelines across multiple asset classes FIX protocol integrations with global banks and liquidity providers Observability and monitoring — dashboards, alerting, and metrics that make system behaviour visible Production systems that handle real money — reliability is not optional Technical: Strong C++ with Linux systems programming (3+ years) Comfortable working close to the metal — you understand what's underneath your code Experience with performance-sensitive systems (profiling, optimisation, deterministic behaviour) Familiarity with networking fundamentals (TCP/UDP, socket programming) Go experience is a strong bonus — we use Go extensively for microservices and command-line tooling, and you'll be expected to work with it internally. If you don't know it yet, strong C++ engineers pick it up quickly Python for scripting, automation, testing, and data analysis — used across the platform for tooling and operational workflows Git and shell scripting Experience in financial services or trading technology is a plus but not essential How you work: You ship. You're delivery-focused — you iterate, you improve, you get things into production You own it. When you build something, you take responsibility for its behaviour in production. You respond to incidents (15-minute acknowledgement SLA during working hours), investigate issues, and close the loop You write things down. Documentation is not an afterthought — it's how we scale knowledge across a distributed team. If it's not written down, it doesn't exist You communicate. We're a distributed team across multiple time zones. Clear, proactive communication — especially when things go wrong — is essential You care about quality. You write clean, testable code. You review your peers' work thoughtfully. You push for continuous improvement without gold-plating You embrace AI tooling. We use AI tools (Claude, Gemini) to amplify our engineering capability — from code review and debugging to incident investigation and documentation. You don't need to be an expert, but you should be curious and willing to learn Real problems — trading systems where performance is measured in microseconds, not user clicks An excellent team — senior engineers who care about craft, collaborate openly, and hold each other to high standards Ownership — small teams, clear accountability, direct impact on the platform and our clients Competitive package — up to 30 days leave + bank holidays, private health insurance, pension, life insurance, dental/optical cashback, cycle to work, socials and offsites Remote-friendly — work from home with flexibility. We trust our people to deliver Sustainable pace — we work hard, but we don't burn people out. Balance is how we stay sharp Growth — career progression to senior roles, performance specialisation, or technical leadership. We invest in people who invest in us We believe in transparency, honest feedback, and writing things down. We celebrate delivery, not activity. We frame AI as empowering people — removing toil, amplifying capability, enabling higher-value work. We aim to build systems that don't depend on the heroics of individuals to maintain and support — systems and processes that are resilient, documented, and sustainable. We keep our process focused and respectful of your time. Our process follows three stages. Stage 1: Initial Conversation with Talent Acquisition Format: Video call, ~30-45 minutes Stage 2: Hiring Manager Conversation with the relevant team lead or hiring manager Format: Video call, ~60 minutes Stage 3: Technical Interview with two members of the relevant engineering team Format: Video call, interactive session, ~60 minutes What to expect in each stage will be explained by Talent Acquisition if you're invited to interview. Throughout the process, we aim to keep momentum with no unnecessary delays between stages, and feedback typically comes within a few business days. *Please note that depending on availability, Stage 2 and 3 may swap around. Please apply directly via this job posting — all applications, including those submitted via LinkedIn, are managed through our applicant tracking system, so you'll always land in the same place regardless of where you found this role. Right to Work: Candidates must have the existing right to work in the UK. We are not currently able to offer visa sponsorship for this role. Equal Opportunities: Reactive Markets is an equal opportunities employer. We welcome applications from all qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Reasonable Adjustments: If you need any adjustments or support during the application or interview process, please let us know — we're happy to accommodate. Data Protection: By applying, you consent to Reactive Markets processing your personal data for recruitment purposes, in line with our . #Hiring #SoftwareEngineering #CPlusPlus #FinTech #TradingTechnology #RemoteWork #LowLatency

Factory is bringing autonomy to software engineering. We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer‑centric platform. This position sits at the intersection of customer success, product management and engineering. You will partner with customers to resolve architecture, performance and operational challenges and contribute to internal tools that improve our product’s scalability. As with all Factory roles, you will help shape how we build and deliver autonomous software and will work closely with our leadership and technical teams to ensure operational excellence as we scale. Solve complex customer challenges. Work alongside our customers to address technical issues in architecture, performance, recovery and security – becoming an expert resource on best practices for running Factory’s platform. Serve as an advocate for customers. Interface with product management and engineering teams to represent customer needs and ensure that feedback informs our product. Develop tools and diagnostics. Contribute to internal projects such as software tools for performance benchmarking, diagnostics and automation, and help shape playbooks for deployment and operational excellence. Collaborate cross‑functionally. Partner with customer success, growth, and engineering to design scalable processes and dashboards that drive data‑informed decisions. We consider all candidates with an eye for those who are self‑taught, insatiably curious and multi‑faceted. Ideal candidates should have strong technical experience in one or more of the following areas: Programming: proficiency in one or more modern languages such as Python, Go, Java, C++, or JavaScript/Node.js. Operational experience: experience administering large-scale production environments, including hardware, operating systems, networks (firewalls/load balancers), and cloud platforms like AWS, Azure, or Google Cloud. Excellent written and verbal communication skills. A genuine desire to help people and advocate for customer success. A strong diagnostic instinct—the ability to investigate and solve problems calmly and effectively in real time. A capacity to rapidly learn new technical skills and adapt to emerging technologies. Strong teamwork skills and sound judgment on when to seek help or collaborate. Experience with AI/ML or enterprise software (especially B2B SaaS) that complements Factory’s mission. Prior work at startups or in high‑growth environments where you built processes and tools from scratch. Familiarity with observability tools, automation frameworks or CI/CD pipelines. Basic coding or scripting abilities beyond your primary language (e.g., writing integrations or automations).

Aveni is redefining how financial institutions use AI. We build real, production-ready agentic systems that reshape how banks, advisers, and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. Our achievements include being recognised as Fintech of the Year for two consecutive years and winning Best Specialist Technology Service at the Professional Adviser Awards 2025. Backed by leading investors, including Puma Private Equity, and commercially supported by Lloyds Banking Group and Nationwide Building Society, we previously completed one of Scotland’s largest Series A rounds. As the adoption of AI accelerates in financial services, we’re scaling our team to meet growing demand. We're seeking a hands-on Senior AI Software Engineer with strong full-stack experience to build and ship AI-powered products into production, leveraging FinLLM (the UK's first LLM for Financial Services) and other LLMs. You won’t build or train models—instead, you'll engineer the systems, services, interfaces, and integrations that bring those models to life for advisers, analysts, and banking teams. You'll own features end-to-end, covering selection, implementation, deployment, observability, and iteration across backend, frontend, and cloud infrastructure. Build production-ready, AI-powered products integrating LLM capabilities, RAG, and agentic workflows into real-world processes. Select models, orchestrate prompts, design systems, and implement AI tooling (e.g., LangGraph, Langfuse). Design evaluation, monitoring, and observability to ensure reliability and readiness for production. Develop scalable, event-driven microservices and APIs using Node.js and TypeScript. Build modern, responsive React frontends to make AI useful in customer workflows. Architect cloud-native systems on AWS (Lambda, ECS/Fargate, API Gateway, SQS/SNS, DynamoDB, RDS). Implement microservices, distributed-system principles, and strong operational controls for integration into financial products. Uphold engineering best practices: clean code, automated testing, CI/CD, and operational excellence. Diagnose and improve production behaviours relating to reliability, latency, cost, and AI quality. Mentor engineers, contribute to team growth, and collaborate closely with product and engineering to deliver customer-ready features. Extensive software engineering background, building, deploying, and running production LLM/AI applications. Strong hands-on experience with Node.js, TypeScript, and production React. Experience with prompt engineering, agentic workflows, RAG, and LLM integration. Knowledge of AI evaluation frameworks, monitoring, and observability. Deep understanding of AWS, cloud-native engineering, APIs, and integration patterns. Experience with microservices, messaging patterns, event-driven, and distributed architectures. Commitment to quality, clean code, testing, and operational excellence. Experience with NestJS or similar backend frameworks. Familiarity with LangGraph, Langfuse, or other AI orchestration and observability tools. Knowledge of AI implementation in regulated/high-trust environments, ideally in financial services. Systematic evaluation design for LLM outputs and agentic workflows. Experience delivering agentic systems in production. Effective working in ambiguity and complex problem-solving. Designing robust solutions and making pragmatic technical choices. Clear communication with technical and non-technical stakeholders. Awareness of production AI challenges: reliability, latency, and cost. Technical mentorship, influencing decisions, and raising team standards. Relevant degree or equivalent practical experience (production engineering capability is more important than a specific academic background). Remote-first working across the UK Work abroad policy Co-working spaces available 34 days holiday (including flexible bank holidays) plus your birthday off Company-wide off-sites Optional Personal Development Plan Flexible benefits platform Protection essentials: Life Insurance, Income Protection, Critical Illness cover, and Pension (up to 5% matched employer contribution, with optional increases) Private health and dental care Potential share options Enhanced family leave At Aveni, we believe diversity drives innovation. We’re committed to building an inclusive workplace where everyone feels valued and empowered. If you’re passionate about using technology to drive positive change in financial services, we’d love to hear from you. Even if you don’t meet every requirement, please consider applying if you think this role could be a fit. Apply now to help us transform the financial services industry through AI!

Location Our Principal Technical Product Owner - DoiT Partner Platform will be an integral part of our Product Management team. This role is based remotely in the East US, Canada, the UK or Ireland. Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The Opportunity We’re hiring a Principal Technical Product Owner to drive the strategy, rapid delivery, and iteration for the DoiT Partner Platform. This platform enables cloud partners, resellers, and service providers to operate, monetize, and scale their cloud businesses across major hyperscalers. The platform is designed to help partners manage the operational and financial complexity of the cloud ecosystem, including cloud billing, margin management, customer lifecycle workflows, and partner-led service delivery. This senior role is built for a leader with a "technical founder" mindset. You will act as the tip of the spear for all DoiT Partner Platform initiatives, serving as a leader amongst the product team to guide the broader product vision and set the standard for execution. You will bring relentless curiosity about how the cloud ecosystem works, a deep understanding of hyperscaler partner programs, and the confidence to test ideas directly with domain experts. The right leader will have held hands-on roles within the cloud ecosystem—such as cloud operations, cloud billing / FinOps, or partner operations—and will bring direct experience working with channel business models. In addition to hands-on execution, you will help direct strategy, align cross-functional teams, and mentor other technical product owners across the organization. Responsibilities Strategic Leadership & Delivery • Act as the "tip of the spear" for the DoiT Partner Platform: Serve as the foremost product authority and a leader amongst peers, driving alignment across multiple product squads and setting the bar for product excellence., • Own the overarching strategy, delivery, iteration, and learning velocity for major platform components., • Partner with VP-level leadership to define strategic direction, translating it into clear problems to solve and shippable scope., • Direct and mentor other Technical Product Owners to elevate product management practices, ensuring cohesive execution across the entire platform portfolio., • Drive the feedback loop across teams: discover → define → build → release → measure → iterate, repeatedly., • Review technical designs, reason about complex tradeoffs and constraints, and understand their impact on delivery timelines and system behavior, without being the primary implementer. Deep Partner & Ecosystem Understanding • Leverage your hands-on experience within the cloud ecosystem and understanding of channel, reseller, and partner business models., • Develop deep empathy for the workflows of cloud partners: billing operations, margin management, reseller customer management, support operations, and service delivery., • Use direct partner conversations and operational insight to identify friction, gaps, and strategic opportunities to improve how partners run their cloud businesses. Cloud Billing & Partner Operations Expertise • Bring strong understanding of cloud billing constructs, marketplace programs, margin models, and partner incentives across hyperscalers., • Help shape complex platform capabilities that manage or abstract complexity in areas such as:, • Multi-cloud billing aggregation., • Partner margin and discount models., • Customer invoicing and revenue operations., • Usage and cost transparency., • Marketplace and private offer workflows. Executive & Partner Validation • Speak frequently with key partners (aiming for 3–5 conversations a week) and internal stakeholders to validate ideas, refine workflows, and test assumptions., • Engage deeply with executive stakeholders at cloud partners, MSPs, SIs, and resellers to understand how they operate their cloud businesses., • Communicate clearly and confidently: share concepts early, take feedback openly, synthesize input into strategic decisions, and explain "why" in a way that builds trust and consensus among peers and leadership. Engineering-Embedded Technical Product Ownership • Operate as a core leader working closely with Engineering leaders—present in daily collaboration, crisp in decision-making, and pragmatic about constraints., • Partner with Engineering leads on sequencing, technical tradeoffs, and delivery planning—ensuring product intent survives implementation realities., • Ensure components are cohesive across UX, APIs, data, and operational behavior, supporting partner-grade reliability and scalability. Quality, Outcomes, Trust & Governance • Define what “success” means for the platform portfolio with clear metrics (partner adoption, onboarding speed, billing accuracy, workflow completion, retention, reliability signals, partner-reported impact)., • Instrument learning: ensure releases are measurable and that insights reliably flow back into portfolio prioritization., • Ensure platform capabilities account for the operational realities of the cloud partner ecosystem, including billing accuracy, financial reconciliation, and auditability. Qualifications • Extensive product leadership experience with 10+ years of direct experience in the cloud ecosystem, ideally across roles such as cloud operations, FinOps, partner operations, or building platforms that serve cloud customers or partners., • Proven ability to act as a "player-coach"—driving high-level strategy, executing hands-on alongside engineering, and directing/mentoring other product owners as a respected peer leader., • Strong experience with cloud billing systems, cost and usage data, or revenue operations within cloud environments., • Deep understanding of the cloud partner ecosystem (resellers, MSPs, SIs, distributors, marketplaces). Candidates have likely worked within the partner ecosystem at some point in their careers., • Experience building or operating platforms that serve channel or partner-driven business models., • Strong product sense for turning messy operational problems into clear scope and shipped value with an excellent user experience., • Technical fluency in cloud fundamentals and APIs across AWS, Google Cloud, and/or Azure., • Coding experience is a plus—enough to collaborate effectively with engineers, reason about feasibility, and understand system behaviors., • Must have demonstrated experience using AI to accelerate product specifications and development., • Excellent communication skills: ability to engage deeply with partners, cloud experts, and internal stakeholders at the executive level., • A bias for action and continuous improvement: you ship, measure, learn, and iterate. How Success Will Be Measured • You are universally recognized by your peers and leadership as the driving force and primary authority ("tip of the spear") for the Partner Platform's product direction., • Platform capabilities ship frequently with clear partner value., • Partner feedback loops are strong and visibly influence the overarching roadmap., • Adoption across the partner ecosystem increases and partner operational workflows improve measurably., • Billing accuracy, financial transparency, and operational scalability improve for partners using the platform., • Engineering teams consistently have clarity on the next most valuable increment to build—and why., • Other product owners on the team are effectively mentored, aligned, and elevated through your leadership. Are you a Do’er? Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our _. Sounds too good to be true? Check out our_. We thought so too, but we’re here and happy we hit that ‘apply’ button. Full-time employee benefits include: • Unlimited Vacation, • Flexible Working Options, • Health Insurance, • Parental Leave, • Employee Stock Option Plan, • Home Office Allowance, • Professional Development Stipend, • Peer Recognition Program Many Do’ers, One Team DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. #LI-Remote

About Uplisting What started in the UK in 2017 is now a fast-growing platform designed to be the go-to solution for hosts and operators who want to streamline their operations and unlock growth. From automated messaging to channel management, from task coordination to financial reporting, Uplisting gives users the reliability and simplicity they need to run professional, efficient, guest-ready businesses. Our mission is simple: to empower the next generation of short-term rental creators by providing flexible, user-friendly, and technology-driven tools that remove friction and spark innovation. Whether someone is managing their first property or scaling a portfolio, we’re here to help turn ambition into sustainable success. In 2023, Uplisting joined the AirDNA community, a collaboration that strengthens our ability to support hosts at every stage of their journey. By combining Uplisting’s powerful operational toolkit with AirDNA’s world-class market intelligence, we’re helping entrepreneurs make smarter decisions, grow faster, and operate with confidence across Airbnb, Vrbo, and beyond. The AirDNA team We’re a curious, driven, and kind group of humans who genuinely love what we do. Our values - Happy, Hungry, Honest - guide how we show up for our customers and for each other. Want to see what that looks like in action? You’ll get a feel once you meet us. We welcome applicants from all backgrounds and encourage you to apply even if you don’t check every box. Passion, potential, and perspective matter here. Together, we’re building a complete ecosystem for short-term rental success - from investment to day-to-day operations. The Role We’re looking for a Fullstack Software Engineer. Join a team modernizing Uplisting's core product. You'll ship end-to-end features that measurably improve the day to day for hosts and property managers, help migrate our front end from Ember to React, and strengthen the connection between Uplisting's operations platform. • Ship production-ready code across the full stack, from API and data layer to UI., • Collaborate on the upcoming migration from Ember to React., • Diagnose and fix scaling, performance, and reliability issues on our platforms., • Own features end-to-end. From pitch to production., • Set the bar on code quality through reviews, testing standards, and clear documentation., • Mentor engineers on React best practices and help shape our technical roadmap., • Use AI tools to speed up your own work and share what works with the team., • Work on Partner integrations with large companies such as AirBnB, Booking.com, VRBO, • 4+ years of professional full stack experience shipping and operating production systems., • Strong React and TypeScript skills, plus solid back-end fundamentals (APIs, data modeling, relational databases)., • Hands-on experience with testing, CI/CD, and basic observability (logs, metrics, alerts)., • A track record of working on/leading non-trivial migrations or modernization work on a live product., • Clear written and verbal communication skills - you can explain trade-offs to engineers and non-engineers alike., • Practical, daily use of AI tools in your workflow, with the judgment to verify what they produce., • Experience with Ember.js or migrating front-end frameworks, or a polyglot with Front End frameworks., • Background in short-term rental, property management, travel, or hospitality tech., • Experience operating multi-tenant SaaS at scale, including performance tuning., • Familiarity with AWS, Heroku, containers, and infrastructure-as-code., • Prior experience formally mentoring other engineers., • Familiarity with the Shape Up methodology, • Ruby (Hanami), • Ember JS, • PostgresQL, • AWS, • Heroku, • Typescript, • React Native, • Terraform, • Any hire made outside of Spain would be a full-time contractor. Benefits for remote UK contractors include:, • OTE salary range: 50,000 - 65,000 GBP (yearly), • Flexible remote environment, • Continuing education stipend, • Language lessons with Preply (French-Italian-Spanish), • A friendly, collaborative team that values clear communication, • Opportunities for growth, mentorship, and learning new technologies, • A mission-driven product with real user impact, • First stage: Virtual interview with the People Team + Hiring Manager (30min), • Second stage: Tech test, • Final stage: Meet the General Manager + Hiring Manager (Online - 30min), • Post-offer / Pre-employment: Reference and employment verification check, • Ideal start date: Q2 2026 £50,000 - £65,000 a yearAirDNA seeks to attract the best-qualified candidates who support the mission, vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. The company complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms, conditions and privileges of employment including but not limited to: hiring, assessments, probation, placement, benefits, promotion, demotion, termination, layoff, recall, transfer, leave of absence, compensation, training and development, social and recreational programs, education assistance and retirement. We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request, AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals, others in the workplace or the company as a whole. To request accommodation, please email _. Please allow for 24 hours to process your request. By applying for the above position, you will confirm that you have reviewed and agreed to our _.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At BrightOrder, we power the fleets that keep the world moving. Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably. As we scale across international markets, retention and customer growth are mission-critical. This role is not about maintaining accounts. It’s about protecting recurring revenue, strengthening relationships, and turning risk into opportunity. We’re looking for a high-energy, commercially minded Customer Success & Retention Specialist who thrives in conversations that matter. You will own renewals, manage cancellation conversations, proactively engage at-risk customers, and ensure we consistently deliver measurable value. If you remain composed under pressure, don’t shy away from difficult discussions, and see churn as a challenge to solve — this role is for you. • Manage renewals from 90 days pre-expiry through to signature, • Lead renewal conversations with confidence and commercial clarity, • Execute save strategies for at-risk accounts, • Reduce churn through structured, proactive engagement, • Conduct regular outbound health-check and renewal calls, • Handle inbound support and cancellation calls professionally, • Identify upsell and expansion opportunities, • Build trusted relationships across customer accounts, • Take ownership of issues end-to-end — no open loops, • Collaborate with Product, QA, and Development teams via HubSpot and Jira, • Monitor customer health scores and KPIs, • Identify churn signals early, • Use AI tools (ChatGPT, HubSpot AI, Copilot, Fin.AI) to improve communication, reporting, and efficiency, • Retention Impact – You consistently achieve renewal and retention targets, • Outreach Discipline – You maintain strong proactive call cadence, • Save Performance – You successfully recover cancellation requests and rebuild trust, • Customer Confidence – Customers feel heard, supported, and valued, • Operational Excellence – Your processes are structured, organised, and measurable, • 3–5 years’ experience in Customer Success, Account Management, or SaaS retention roles, • Proven experience leading renewal and cancellation conversations, • Strong commercial instinct and confidence discussing contracts, pricing, and value, • High emotional intelligence and resilience under pressure, • Excellent time management in a fast-paced environment, • Fluency in English (additional European languages an advantage), • Experience with HubSpot, Jira, or similar CRM tools, • Practical use of AI tools to improve productivity and communication, • Self-starter mindset in a fully remote environment We value ownership, accountability, and clarity. We don’t avoid hard conversations. We solve them. We move quickly, stay organised, and support each other. If you’re reading this and thinking, “I want responsibility and measurable impact,” keep going. • 100% Remote - Work from anywhere in the UK, • Competitive salary: £35,000–£45,000 GBP, • Performance-linked compensation tied to renewal KPIs, • Growth culture - Mentorship and internal mobility, • Access to cutting-edge AI tools, • Private healthcare contribution, • Pension contribution, • Generous annual leave plus bank holidays If this sounds like you, don’t just apply, show us why. Tell us why you thrive in high-accountability environments and how you approach renewals, retention, and difficult conversations. At BrightOrder, we don’t hire passengers, we hire builders who protect revenue and raise the bar.

Description Senior Platform Engineer - 12 Month FTC Who We Are: AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them. This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years. Join us - and help us fulfil our mission to close the world’s digital skills gap. The Role The Senior Platform Engineer will provide technical leadership in shaping, evolving, and scaling our clients cloud platform. The role will establish robust, reusable platform capabilities and self-service solutions that enable engineering teams to deliver software faster, more reliably, and with a consistently high developer experience. The Principal Platform Engineer will operate across architecture, engineering, reliability, automation, and developer enablement, influencing technical strategy while remaining hands-on in the design and delivery of platform capabilities. Key Responsibilities • Define and evolve the technical strategy, architecture, and roadmap for a AWS cloud platform., • Design and build scalable, secure, resilient, and reusable platform capabilities., • Develop self-service tooling and services that abstract operational complexity and improve developer productivity., • Drive automation across infrastructure, application delivery, operational processes, and platform management., • Establish and promote platform standards, engineering patterns, and best practices across engineering teams., • Improve the reliability, scalability, performance, observability, and operational efficiency of the platform., • Identify opportunities to reduce engineering friction, eliminate repetitive work, and accelerate software delivery., • Establish engineering principles and guardrails that enable teams to move quickly while maintaining appropriate levels of security, reliability, and governance., • Lead technically complex platform initiatives from discovery and architectural design through implementation and operational adoption., • Influence engineering teams and senior stakeholders on platform strategy, architectural decisions, and technology choices., • Mentor and develop engineers, raising engineering capability and promoting strong platform engineering practices., • Champion a culture of automation, ownership, continuous improvement, and operational excellence. Experience and Technical Capability We are particularly interested in candidates who can demonstrate significant experience in: Platform Engineering • Designing and operating internal developer platforms at scale., • Building reusable platform services, tooling, and self-service capabilities., • Applying platform-as-a-product principles to improve developer experience., • Establishing standards and paved-road approaches that enable engineering teams to work independently. Cloud-Native Architecture • Designing highly available, scalable, and resilient cloud-native architectures., • Strong understanding of cloud infrastructure, distributed systems, networking, identity, and security., • Experience making architectural trade-offs across reliability, scalability, performance, cost, and developer experience. Infrastructure & Delivery Automation • Infrastructure as Code and automated cloud provisioning., • CI/CD and automated software delivery., • Automation of operational processes and platform lifecycle management., • Experience establishing repeatable, standardised engineering workflows. Reliability & Performance Engineering • Designing platforms for resilience, fault tolerance, observability, and operational excellence., • Applying SRE principles and practices to improve availability and reduce operational risk., • Performance analysis, capacity planning, scalability engineering, and proactive reliability improvement., • Establishing meaningful service-level objectives, monitoring, alerting, and operational practices. Technical Leadership • Providing technical leadership across multiple engineering teams or a wider engineering organisation., • Influencing architecture and technical direction without relying solely on organisational authority., • Leading complex technical initiatives and driving decisions through ambiguity., • Mentoring senior and developing engineers and creating a culture of knowledge sharing and technical excellence. Why join AND Digital? We have three values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving. By joining AND, we’ll provide: • Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives., • A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery., • A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self., • An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time., • Monthly and quarterly team socials - on us - ranging from after work drinks, to driving experience days with your fellow club members., • A safe environment for you to be yourself and challenge yourself. _ Equal Opportunities Statement At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application. We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.

Description Principal Platform Engineer - 12 Month FTC Who We Are: AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them. This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years. Join us - and help us fulfil our mission to close the world’s digital skills gap. The Role The Principal Platform Engineer will provide technical leadership in shaping, evolving, and scaling our clients cloud platform. The role will establish robust, reusable platform capabilities and self-service solutions that enable engineering teams to deliver software faster, more reliably, and with a consistently high developer experience. The Principal Platform Engineer will operate across architecture, engineering, reliability, automation, and developer enablement, influencing technical strategy while remaining hands-on in the design and delivery of platform capabilities. Key Responsibilities • Define and evolve the technical strategy, architecture, and roadmap for a AWS cloud platform., • Design and build scalable, secure, resilient, and reusable platform capabilities., • Develop self-service tooling and services that abstract operational complexity and improve developer productivity., • Drive automation across infrastructure, application delivery, operational processes, and platform management., • Establish and promote platform standards, engineering patterns, and best practices across engineering teams., • Improve the reliability, scalability, performance, observability, and operational efficiency of the platform., • Identify opportunities to reduce engineering friction, eliminate repetitive work, and accelerate software delivery., • Establish engineering principles and guardrails that enable teams to move quickly while maintaining appropriate levels of security, reliability, and governance., • Lead technically complex platform initiatives from discovery and architectural design through implementation and operational adoption., • Influence engineering teams and senior stakeholders on platform strategy, architectural decisions, and technology choices., • Mentor and develop engineers, raising engineering capability and promoting strong platform engineering practices., • Champion a culture of automation, ownership, continuous improvement, and operational excellence. Experience and Technical Capability We are particularly interested in candidates who can demonstrate significant experience in: Platform Engineering • Designing and operating internal developer platforms at scale., • Building reusable platform services, tooling, and self-service capabilities., • Applying platform-as-a-product principles to improve developer experience., • Establishing standards and paved-road approaches that enable engineering teams to work independently. Cloud-Native Architecture • Designing highly available, scalable, and resilient cloud-native architectures., • Strong understanding of cloud infrastructure, distributed systems, networking, identity, and security., • Experience making architectural trade-offs across reliability, scalability, performance, cost, and developer experience. Infrastructure & Delivery Automation • Infrastructure as Code and automated cloud provisioning., • CI/CD and automated software delivery., • Automation of operational processes and platform lifecycle management., • Experience establishing repeatable, standardised engineering workflows. Reliability & Performance Engineering • Designing platforms for resilience, fault tolerance, observability, and operational excellence., • Applying SRE principles and practices to improve availability and reduce operational risk., • Performance analysis, capacity planning, scalability engineering, and proactive reliability improvement., • Establishing meaningful service-level objectives, monitoring, alerting, and operational practices. Technical Leadership • Providing technical leadership across multiple engineering teams or a wider engineering organisation., • Influencing architecture and technical direction without relying solely on organisational authority., • Leading complex technical initiatives and driving decisions through ambiguity., • Mentoring senior and developing engineers and creating a culture of knowledge sharing and technical excellence. Why join AND Digital? We have three values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving. By joining AND, we’ll provide: • Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives., • A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery., • A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self., • An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time., • Monthly and quarterly team socials - on us - ranging from after work drinks, to driving experience days with your fellow club members., • A safe environment for you to be yourself and challenge yourself. _ Equal Opportunities Statement At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application. We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.

Join BLP Digital — The #1 Solution for ERP Automation BLP Digital is redefining ERP automation with agentic AI. Spun out of ETH Zurich and HSG, we build AI agents that automate finance, procurement, logistics, sales, and more for some of the world's largest enterprises. We solve real enterprise problems with cutting-edge technology and a strong sense of ownership. Our solution is live in 40+ countries, used by 550+ customers, and automates 70,000+ processes every day, including for Fortune 500 companies. As one of Switzerland's fastest-growing SaaS scaleups, our success stems from deep expertise in technology and business processes, delivering a product with outstanding product-market fit, proven by a growing global customer base. We've recently welcomed Goldman Sachs Alternatives as a growth investor, and we're now expanding into the UK with the launch of our London office. We are just getting started. Ready to build the future? Join BLP Digital today. The Team At blp, dedicated engineering teams own individual products such as invoices, customer orders, and order confirmations. The Platform Team owns what all of them are built on: shared services and APIs, the data access layer, and the component and design system that shape how the product looks and behaves. The team's focus has been the frontend platform, and we are now deliberately extending that ownership deeper into the stack. You would be central to that shift, with real influence over how the platform layer gets defined rather than inheriting someone else's blueprint. About the Role We are looking for a fullstack engineer with a strong backend center of gravity who enjoys designing reliable systems, thinking rigorously about correctness, and applying strong software fundamentals to real-world operational problems. Platform touches both client facing features as well as internal tooling. The capabilities we own are the ones our users touch most often: how workflows and dashboards are configured, how fast a screen full of exceptions loads, how consistently permissions behave, how reliably a release reaches production. When the platform is right, every product team ships better software faster, and that lands directly with the tens of thousands of people who use BLP every day. Platform decisions here are judged by what they do for our users, not by internal elegance. What You'll Do Build the Foundation: Design and develop the shared backend services and APIs that our product teams depend on, with clear contracts and abstractions that fit how they actually work. Drive User Impact: Work with product teams and business stakeholders to understand where the platform is holding them back, and turn that into concrete improvements our users feel. Own Reliability and Correctness: Build and operate systems with a strong focus on robustness, and improve them continuously through careful analysis and iteration. Managing entropy in a complex system is part of the job, and we expect you to adapt accordingly. Build Great Software: Write clean, maintainable, high-quality code across the stack. Conduct code reviews and contribute to a culture of technical excellence. Shape Architecture: Collaborate on system design, tech stack decisions, and platform boundaries, optimizing for scalability, performance, and maintainability. Lead and Influence: Guide technical direction on major initiatives such as migrations and platform capabilities, and mentor team members along the way. Promote Innovation and Collaboration: Work closely with colleagues to continuously improve processes, tools, and team practices, fostering a culture of learning and growth. The tech stack includes Golang, React/TypeScript, Python, various ML models, MySQL, F#, Docker images deployed on a Kubernetes cluster in our cloud infrastructure (GCS, AWS, or Azure), and GitHub CI/CD. Qualifications Bachelor's or Master's degree in Computer Science, Mathematics, Physics, or a closely related field, or equivalent practical experience. 5+ years of experience in a software engineering role, with a clear backend focus. Genuine fullstack capability: comfortable working in a modern React/TypeScript codebase, even if backend is where you do your deepest work. Experience with functional programming concepts or languages. Passionate about software craftsmanship: strong understanding of core engineering principles including type systems, composition, testing, Clean Code, and Clean Architecture. Product thinking: ability to translate business problems into precise requirements, specifications, and ultimately into code. Entrepreneurial mindset: link your daily work to team and company goals, balance cost and benefit, deliver high-quality solutions efficiently. Ownership: take responsibility for your technical work, for the platform we build, and for the team we shape. Abstraction and efficient communication: simplify complex systems, identify core concepts, and communicate complex ideas clearly. Nice to Have Familiarity with distributed systems, Kubernetes, or cloud infrastructure. Experience with ERP systems, finance, procurement, or supply chain processes. Background in a platform, infrastructure, or developer experience team. Experience with large-scale migrations or incremental modernization of an existing codebase. German language skills. What We Value We value engineers who think deeply about systems, care about correctness, and take pride in building a platform that is understandable, maintainable, and reliable. Because our work sits underneath every product team, we also value people who can hold both perspectives at once: the rigor to get the foundation right, and the product sense to know which foundation is worth building. This role is available on-site in Zurich, London, Barcelona or remotely within Europe.

We're on the lookout for a highly skilled and motivational leader to manage our Customer Delivery Centre. At The Sofa Delivery Company, we believe in building strong relationships, and we need someone who can lead by example, inspiring our team to consistently deliver exceptional customer experiences. As Customer Delivery Manager, you'll take full operational and financial responsibility for the smooth running of the site. Leading a large team, you'll oversee the delivery, ensuring operational excellence and adherence to our customer promise. You'll use data to drive performance, manage costs, and work towards supporting our ESG goals. You have excellent customer service skills. You possess strong operational management, planning, and scheduling abilities. You can leverage data to review performance and inform decisions. You have exceptional people management skills and experience in inspiring great performance. You have experience managing a fleet of vehicles and a solid understanding of Transport Law. You have budget management experience. Think Customer You will lead a team of installation experts to deliver "Moments that matter" to our customers You will inspire and develop the team to ensure they provide operational excellence, resulting in great customer feedback for our teams via NPS scores You will work collaboratively with our brand partners to ensure we are delivering to their expected standards and maintaining a fantastic customer experience You will be passionate about doing the right things for our people and customer Aim High You will control costs tightly in line with agreed budgets You will lead, coach, develop and motivate the delivery and warehouse teams in order to enable them work at their best everyday You will be responsible for appraisals, performance management and development plans of CDC Shift Managers, and training and development of the CDC team overall You will be accountable for auditable compliance on vehicle and trailer maintenance, truck downloads, driver time directives - a great knowledge of transport will be a huge asset! You will maintain high standards of Health & Safety and warehouse housekeeping to ensure the site is a safe place to work You will manage the recruitment of the best people for our business to ensure we are the best 2 person delivery service around Be Real You will build strong and effective relationships with our partner brand retail teams to address cross functional operational issues and identify cross functional performance improvement opportunities that will impact on customer service or operational efficiencies You will be proactive in managing any disciplinaries, sickness and people issues with appropriate support from our People team You will be responsible for the management of delivery partners to ensure maximum efficiency and customer service requirements At The Sofa Delivery Company, we believe in rewarding hard work and making every day enjoyable. Here's what we offer: Great Pay: A competitive salary plus a quarterly bonus for delivering amazing service. Work-Life Balance: A fantastic 4 on, 4 off shift pattern, giving you more time to relax and recharge. Generous Discounts: 30% off DFS, Sofology, and Dwell products for you, plus 15% for friends and family. Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services. Career Growth: Tools, training, and support to help you grow with us. Enhanced Leave: Maternity, paternity, adoption leave, and more. Join us, and let's deliver moments that matter - together. ?? Any offer is subject to DBS Checks TPBN1_UKTJ

As a Veterinary Surgeon primarily based at Medivet Cheshunt, you will play a key role in delivering exceptional patient care while maintaining the highest standards of clinical excellence, compliance, and client service.You will join a supportive and experienced team consisting of two Branch Partners at Cheshunt and one Branch Partner working across Waltham Abbey and Cuffley, all working collaboratively to provide outstanding care for our patients and clients.Facilities and EquipmentBetween the practices this is well-equipped with:Digital X-rayDental X-rayModern ultrasound machineIn-house biochemistry and haematology analysersDoppler and oscillometric blood pressure monitoringOur caseload offers an excellent balance of routine and more complex cases, making this an ideal opportunity for a Veterinary Surgeon looking to further develop their clinical skills and pursue their professional interests.You will be part of a collaborative and supportive team with access to excellent facilities and a strong commitment to delivering high-quality veterinary care. We encourage clinical development and provide opportunities to grow your expertise within a welcoming environment.Working Pattern4 day a week (Full time)We are open to applications from both full-time and part-time candidates (part-time hours will be pro-rated).The role includes:A 1 in 6 weekend rotation at our Enfield 24-Hour HospitalAn average of 2 to 3 weeks of on-call duties per yearApproximately 3 Bank Holidays per yearThe hospital rota provides exposure to a varied and interesting caseload, offering further opportunities for clinical development and progression.If you are looking to join a team that is passionate about patient care and professional excellence, we would love to hear from you. Health and wellbeing • Private Medical Insurance and Health Cash Plan from day one, • 24/7 counselling and wellbeing support, • Life Assurance 3 x salary Annual leave • 5 weeks’ annual leave plus Bank Holidays, rising with length of service, • Extra ‘Day for You’, a paid day off just for you Learning and development • £1,500 CPD allowance plus 3 days’ paid leave per year, • Access to Clinical Communities, internal CPD and our 24-hour hospitals, • Funded certificates and internal career pathways Additional support • RCVS, VDS and BVA fees paid, • Relocation support and Visa sponsorship available, • Sabbatical options based on length of service Lifestyle • Cycle to Work, • Season Ticket loans, • Discounts on Medivet products and services You’re a qualified MRCVS with a passion for clinical excellence and client care. You’re a team player who wants to make a real difference in a practice that values and supports you. Typically, in this role, you’ll: • Deliver exceptional clinical care to patients in consults and surgery to the highest standards of regulatory, practice and operational compliance, • Develop tailored treatment plans with clients, • Work collaboratively within a supportive team, • Share your skills and support our Medivet communities’ development #J-18808-Ljbffr

Full Time | Permanent. Are you an experienced customer service leader looking to make a real impact across a large operational division? We're looking for a Divisional Customer Service Manager to join our Specialist Division based in Enfield and play a pivotal role in driving customer excellence, operational performance, and continuous improvement across multiple contracts and teams. This is a highly influential leadership role where you'll be responsible for shaping customer service strategy, leading high-performing teams, improving service delivery, and supporting the operational success of a growing and dynamic business. Enfield, London WPS Specialist Division As Divisional Customer Service Manager, you will provide leadership and direction across customer service, scheduling, administration and customer experience functions, ensuring exceptional service standards are delivered at every stage of the customer journey. Working closely with operational leaders, clients, and key stakeholders, you will drive performance, identify opportunities for improvement, and implement innovative solutions that enhance customer satisfaction, operational efficiency, and business performance. • Lead, develop and inspire customer service, scheduling and administration teams across the division, • Drive a customer-first culture focused on delivering an outstanding customer experience, • Monitor, analyse and challenge KPI performance to identify trends, risks and opportunities for improvement, • Lead the management of customer complaints, ensuring effective resolution and using insight to drive service enhancements, • Develop and implement divisional customer service strategies that support operational and business objectives, • Work in partnership with operational leaders to improve productivity, efficiency and profitability across contracts, • Champion continuous improvement initiatives, identifying opportunities to streamline processes and improve service delivery, • Build and maintain strong relationships with clients, customers, suppliers and internal stakeholders, • Attend and lead customer and client performance meetings, providing insight and recommendations, • Ensure full compliance with company policies, procedures and operating frameworks, • Lead performance management activities including coaching, mentoring, development planning and PDRs, • Support resource planning, workforce management and service optimisation to meet business demands, • Produce and present customer service performance reports to senior stakeholders, • Drive consistency and best practice across all customer service functions within the division, • Proven experience leading customer service, scheduling or operational support teams within a service-led organisation, • Strong leadership skills with experience managing multiple teams and stakeholders, • Experience analysing performance data and implementing service improvements, • Demonstrable experience managing complaints, customer escalations and customer satisfaction initiatives, • Ability to influence and collaborate with stakeholders at all levels, • Strong commercial awareness with an understanding of operational performance and profitability, • Experience of driving change and continuous improvement programmes, • Exceptional communication and interpersonal skills, • Strong analytical and reporting capabilities, • Highly organised with excellent attention to detail, • Ability to work in a fast-paced operational environment, • Proactive problem solver with a solutions-focused approach, • Passionate about delivering excellent customer outcomes, • Strong coaching and people development skills, • Advanced Microsoft Office skills, particularly Excel Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly. We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at #J-18808-Ljbffr

As a Veterinary Surgeon primarily based at Medivet Cheshunt, you will play a key role in delivering exceptional patient care while maintaining the highest standards of clinical excellence, compliance, and client service. You will join a supportive and experienced team consisting of two Branch Partners at Cheshunt and one Branch Partner working across Waltham Abbey and Cuffley, all working collaboratively to provide outstanding care for our patients and clients. • Digital X-ray, • Dental X-ray, • Modern ultrasound machine, • In-house biochemistry and haematology analysers, • Doppler and oscillometric blood pressure monitoring Our caseload offers an excellent balance of routine and more complex cases, making this an ideal opportunity for a Veterinary Surgeon looking to further develop their clinical skills and pursue their professional interests. You will be part of a collaborative and supportive team with access to excellent facilities and a strong commitment to delivering high-quality veterinary care. We encourage clinical development and provide opportunities to grow your expertise within a welcoming environment. 4 day a week (Full time) We are open to applications from both full-time and part-time candidates (part-time hours will be pro-rated). • A 1 in 6 weekend rotation at our Enfield 24-Hour Hospital, • An average of 2 to 3 weeks of on-call duties per year, • Approximately 3 Bank Holidays per year The hospital rota provides exposure to a varied and interesting caseload, offering further opportunities for clinical development and progression. If you are looking to join a team that is passionate about patient care and professional excellence, we would love to hear from you. Your career means more than a rota and a job title, that's why we offer: • Private Medical Insurance and Health Cash Plan from day one, • 24/7 counselling and wellbeing support, • Life Assurance 3 x salary, • Annual leave, • 5 weeks' annual leave plus Bank Holidays, rising with length of service, • Extra 'Day for You', a paid day off just for you, • £1,500 CPD allowance plus 3 days' paid leave per year, • Access to Clinical Communities, internal CPD and our 24-hour hospitals, • Funded certificates and internal career pathways, • RCVS, VDS and BVA fees paid, • Relocation support and Visa sponsorship available, • Sabbatical options based on length of service, • Cycle to Work, • Season Ticket loans, • Discounts on Medivet products and services You're a qualified MRCVS with a passion for clinical excellence and client care. You're a team player who wants to make a real difference in a practice that values and supports you. • Deliver exceptional clinical care to patients in consults and surgery to the highest standards of regulatory, practice and operational compliance, • Develop tailored treatment plans with clients, • Work collaboratively within a supportive team, • Share your skills and support our Medivet communities' development #J-18808-Ljbffr

Join M&S as a Team Manager in Food, working through the night, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers. This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on. We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others. • A department that trades strongly, looks brilliant and delivers five-star service, • A motivated, multiskilled team who feel supported, challenged and proud of what they deliver, • Clear ownership of standards, safety, availability and operational excellence, • Strong commercial results driven by insight, pace and great leadership, • A culture where people feel valued, developed and excited to grow with M&S, • Proven experience leading teams in a fast-paced retail or customer-focused environment, • Strong commercial awareness with the confidence to use data and insight to drive results, • The ability to coach, develop and performance-manage with clarity and empathy, • Confidence having constructive, sometimes difficult conversations, • A resilient, adaptable mindset with the energy to lead through change, • Digital confidence and a willingness to embrace new ways of working, • A natural role model for great service, inclusion and M&S behaviours This is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. #J-18808-Ljbffr

As an IT Systems Engineer you will: • Lead and deliver ERP projects from inception through implementation and go-live phases., • Engage and collaborate with senior stakeholders to drive strategic alignment and project momentum., • Conduct thorough requirement gathering and oversee system discovery processes., • Design, implement, and maintain IT systems and networks to meet organizational needs., • Manage integration efforts for IT applications while ensuring seamless functionality., • Monitor and enhance IT service performance using defined KPIs and SLAs., • Develop and present service delivery reports for executive review., • Ensure system security, data protection, and adherence to licensing regulations., • Manage hardware and software procurement to optimize cost-effectiveness., • Provide secure remote access for users and address technical crises swiftly., • Train and mentor IT staff, fostering skill development and operational excellence., • Oversee system upgrades, reliability testing, and implementation of backup protocols., • Maintain up-to-date knowledge of emerging technologies and best practices., • Based on-site Chigwell, Essex, IG6, • Standard hours: 9:00 AM 5:00 PM., • Extensive travel within the UK to support subsidiaries., • Strong communication and leadership skills with the ability to convey technical concepts to non-technical audiences., • Proficiency in business support software and IT frameworks such as ITIL, Scrum, or Prince 2., • Exceptional project management, resource planning, and problem-solving capabilities., • Adept at fostering collaboration across diverse teams and stakeholders., • Detail-oriented with a focus on delivering high-quality, user-centric IT solutions., • Bachelors degree in Computer Science, Information Systems, or Software Engineering., • Proven experience in programming, database management, and remote team coordination., • Certification in ITIL or similar frameworks is an advantage. This is an opportunity to take a lead role in shaping our IT landscape, enabling innovation, and supporting organizational growth on a global scale. Be part of a dynamic team driving impactful technological transformation. #J-18808-Ljbffr

drive continuous improvement, technical compliance, and operational excellence across the business. If you're passionate about quality assurance, auditing, and raising standards within the utilities sector, we'd like to hear from you. What you'll do Lead internal audits to ensure compliance with NERS requirements, quality standards, and company procedures. Support the maintenance and development of OCU's NERS accreditations and accreditation scopes. Review quality management systems, operational documentation, and procedures to ensure alignment with industry requirements. Monitor operational performance against NERS standards and identify opportunities for improvement. Investigate non-conformances and work with operational teams to implement effective corrective and preventative actions. Coordinate and support external audits, surveillance visits, and accreditation assessments. Provide guidance and technical support to operational teams on compliance and quality matters. Deliver training, briefings, and awareness sessions relating to NERS requirements, technical standards, and quality processes. What you'll bring Experience within the utilities, power/energy, or infrastructure sector in a quality, compliance, technical, or operational role. Strong understanding of NERS requirements and utility connection activities. Experience conducting audits, inspections, or compliance reviews. Knowledge of quality management systems and continuous improvement processes. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities. Ability to interpret technical standards and translate them into practical operational requirements. Full UK driving licence. Engineering, technical, or utility-related qualification. Bonus if you hold an IOSH qualification or other health and safety certification. It would be great if you have worked directly with Lloyd's Register assessments or accreditation frameworks. It would be great if you have experience #J-18808-Ljbffr

We’re looking for an experienced Construction Manager to oversee the planning and delivery of civil engineering works on a major project in Enfield. This leadership role involves managing site operations, ensuring robust safety standards, quality compliance, and the efficient execution of works in line with programme and budget objectives. Enfield – full details will be provided during the recruitment process. Our client is a respected construction organisation, recognised for successfully delivering complex civil and infrastructure projects with a strong commitment to safety and technical excellence. • Lead and coordinate all construction activities across civil works packages, • Manage site teams, subcontractors, and key stakeholders to maintain project performance, • Maintain accurate programme tracking and proactively resolve any delays or issues, • Drive full compliance with health, safety, and environmental standards across all works, • Ensure quality assurance procedures and specifications are adhered to throughout delivery, • Oversee site resources, logistics, and planning to maintain operational efficiency, • Provide progress reports, risk assessments, and leadership input to the wider project team, • Substantial experience as a Construction Manager or senior site lead within civil engineering, • In-depth knowledge of groundworks, structures, and associated site operations, • Strong leadership capability with the ability to manage multi-disciplinary teams, • Excellent understanding of health and safety legislation and site compliance requirements, • Effective communication and organisational skills for managing stakeholders and reporting We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. #J-18808-Ljbffr

Aftersales Manager for Renault Enfield (EN1). This leadership role oversees Service and Parts, guiding a sizeable Aftersales operation to deliver strong profitability, customer satisfaction, and operational excellence.

As a key member of the Management Team, you'll lead and inspire our hygiene function, championing world‑class hygiene and food safety standards while driving continuous improvement, operational excellence, and people development across the site. Manage and coordinate hygiene activities to ensure c

Job title: Engineer Surveyor Category 3 Location: London & Greater London (inside M25) Total reward package:£53,376.00 per annum plus London weighting depending on location Salary: £38,500 per annum, plus car allowance of £6000 per annum and £4000 per annum London weighting for home locations inside the M25 Working hours: 40 hours per week (inclusive of travel time), additional hours worked paid as overtime We don’t just inspect—we protect. At HSB, you’ll join a team with a clear purpose, strong values, and a supportive culture where your expertise is respected and your contributions matter. From flexible working to wellbeing support, we invest in you so you can bring your best self to work—every day. Apply today and become part of a company that doesn’t just engineer safety—but inspires trust. As an Engineer Surveyor you will carry out statutory and contractual inspections across a range of mechanical equipment. This is a varied role where no 2 days are the same, from completing inspections at a football ground, to ensuring equipment is safe and compliant at a zoo. You’ll play a key role in helping our clients stay compliant, safe, and operational, all while working within a supportive, expert-led environment. • Meaningful impact: Your work directly protects people, assets, and businesses., • Customer connection: Build strong relationships and become a trusted partner to clients., • Continuous growth: Access to first-class training and career development opportunities., • Trusted brand: Be part of a company known for technical excellence, integrity, and innovation. Part of the wider Munich Re Group., • Strong communication skills and a genuine drive to deliver outstanding service, • A proactive, professional approach with high attention to detail, • The ability to work unsupervised and under your own initiative, with excellent time management., • A flexible mindset and commitment to working safely and effectively across varied environments, • Ability to follow and apply statutory requirements and guidelines and company defined policies, processes and procedures., • 1 – 3 years’ experience in general engineering environments., • Minimum Level NVQ 3, or equivalent award, in an engineering discipline, • Knowledge/understanding of statutory regulations, such as, LOLER, PUWER, PSSR, COSHH, and British Standards., • Holder of UK Driving licence, no more than 6 points In addition to a competitive salary, excellent work-life balance and a bespoke training package, you will also receive a rewards package of approximately £13,000: • Annual car allowance of £6000, • 25 days annual leave (with the ability to purchase more), plus 2 wellbeing days and volunteer days., • Annual profit share bonus, • Free private medical and dental (with the option to upgrade), • Pension – up to 13% employer contribution, • Access to health and wellbeing programmes, employee assistance programmes and occupational health support., • Stay connected with mobile phone and tablet devices provided for work, • Cycle to work scheme and access to discounts through various retailers with Reward Gateway, • Enhanced maternity, paternity, and adoption leave., • Reimbursement for professional fees At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. #J-18808-Ljbffr

As a Veterinary Surgeon primarily based at Medivet Cheshunt, you will play a key role in delivering exceptional patient care while maintaining the highest standards of clinical excellence, compliance, and client service. This role may involve sole-charge days to provide cover across the clinics during periods of annual leave or sickness absence. You will join a supportive and experienced team consisting of two Branch Partners at Cheshunt and one Branch Partner working across Waltham Abbey and Cuffley, all working collaboratively to provide outstanding care for our patients and clients. Facilities and Equipment Between the practices this is well-equipped with: Digital X-ray Dental X-ray Modern ultrasound machine In-house biochemistry and haematology analysers Doppler and oscillometric blood pressure monitoring Our caseload offers an excellent balance of routine and more complex cases, making this an ideal opportunity for a Veterinary Surgeon looking to further develop their clinical skills and pursue their professional interests. You will be part of a collaborative and supportive team with access to excellent facilities and a strong commitment to delivering high-quality veterinary care. We encourage clinical development and provide opportunities to grow your expertise within a welcoming environment. Working Pattern 4 day a week (Full time) We are open to applications from both full-time and part-time candidates (part-time hours will be pro-rated). The role includes: A 1 in 6 weekend rotation at our Enfield 24-Hour Hospital An average of 2 to 3 weeks of on-call duties per year Approximately 3 Bank Holidays per year The hospital rota provides exposure to a varied and interesting caseload, offering further opportunities for clinical development and progression. If you are looking to join a team that is passionate about patient care and professional excellence, we would love to hear from you. • Private Medical Insurance and Health Cash Plan from day one, • 24/7 counselling and wellbeing support, • Life Assurance 3 x salary, • 5 weeks' annual leave plus Bank Holidays, rising with length of service, • Extra 'Day for You', a paid day off just for you, • £1,500 CPD allowance plus 3 days' paid leave per year, • Access to Clinical Communities, internal CPD and our 24-hour hospitals, • Funded certificates and internal career pathways, • RCVS, VDS and BVA fees paid, • Relocation support and Visa sponsorship available, • Sabbatical options based on length of service, • Cycle to Work, • Season Ticket loans, • Discounts on Medivet products and services You're a qualified MRCVS with a passion for clinical excellence and client care. You're a team player who wants to make a real difference in a practice that values and supports you. Typically, in this role, you'll: • Deliver exceptional clinical care to patients in consults and surgery to the highest standards of regulatory, practice and operational compliance, • Develop tailored treatment plans with clients, • Work collaboratively within a supportive team, • Share your skills and support our Medivet communities' development #J-18808-Ljbffr

Location: Boots Cheshunt Contract: Permanent, 37.5 hours/week, any 5 in 7 days CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. "In order to be irreplaceable, one must always be different" stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand. Our mission at CHANEL Beauty is to underline what is most unique in everyperson and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations. As anAccount Manager within our Fragrance & Beauty division, youwill lead a dynamic and passionate team, inspiring them to embody CHANEL values and deliver exceptional client experiences. This role is pivotal in driving retail excellence, cultivating team performance, and upholding the brand image within the market. With a strong sense of business acumen and leadership, you play a key role in strengthening our presence in store by managing the day-to-day operations of the counter while coaching, motivating and mentoring the team. • Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment, • Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations, • Set and review individual and team goals, provide regular performance feedback, and support career development plans, • Partner with the Talent Acquisition team to manage full recruitment cycle, • Contribute to business planning, including forecasting, promotional strategies, and category development, • Monitor and analyse business KPIs to inform strategic actions and improve commercial performance, • Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyalty, • Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies, • Build strong partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives, • Oversee day-to-day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems, • Ensure the flawless execution of brand activations, events, and in-store campaigns, • Uphold brand standards for grooming, presentation, and environment, • Set expectations for client service excellence by leading with authenticity, empathy and deep product expertise, • Champion the brand's signature service approach, ensuring all client interactions are elevated and immersive, • Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance, • The ability to coach and develop a diverse team while fostering a culture of collaboration, • A passion for creating memorable, client-centric experiences, • Strategic thinking with strong commercial awareness and decision-making capabilities, • A solution-focused approach, thriving in a fast-paced and evolving environment, • Creating memorable and long-lasting client relationships, • Building and nurturing a culture where achievement is celebrated and learning is continuous, • Driving commercial results and taking ownership of your business, • Investing time in coaching, mentoring, and development the team, • Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL's key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL's House Sustainability Ambitions across our four key areas:, • Restoring Nature and Climate, • Investing in Circularity, • Advancing dignity and prosperity, • Promoting the autonomy of women, • The opportunity to be part of a globally recognised luxury brand known for its timeless heritage, • You will be empowered to take ownership of your impact within CHANEL and contribute to the UK region Our employee benefits have been created to support you across your professional and personal life by offering you: • Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories, • Financial Wellbeing: Pension, Life Assurance and Retail Discountsacross multiple retailers including Supermarkets, Gyms, Days Out and 100's more, • Mental Wellbeing: Employee Assistance Programmes and Other Support Lines, • Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales, • Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones *Benefits are eligibility dependant and subject to change at any time At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. #J-18808-Ljbffr

Join Enfield’s Multi-Agency Child Protection Team (MACPT) Enfield are looking to recruit experienced social worker managers/advanced practitioners as Lead Child Protection Practitioners in our newly formed MACPT MACPT Lead Child protection Practitioner Full-Time Salary Range £57,375 - £72,777 Interviews Planned for W/C 05/10/26 The Enfield Multi-Agency Child Protection Team (MACPT) is a new model developed in response to national expectations for stronger, more consistent and timely multi-agency child protection decision-making. We are bringing together experienced practitioners from children’s social care, police, health and education so that information is shared earlier, thresholds are applied consistently, and decisive protective action is taken when a child is experiencing or is likely to experience significant harm. Enfield’s vision is to establish a MACPT that is child-centred, compassionate, evidence-informed and closely aligned with Family Help, Child in Care and Care Leavers Services, ensuring families experience a seamless safeguarding response rather than fragmented intervention. The Lead Child protection Practitioners will be accountable to the MACPT Service Managers and Head of Safeguarding, and must have significant experience of working to protect children at risk of abuse inside or outside of the home. Working closely with partners from education, police and health to deliver on all operational aspects of the MACPT, following national legislation and guidance, the local Enfield MACPT Operating Protocol and the local Enfield MACPT Quality Assurance and Outcome Framework. As a Lead Child Protection Practitioner, you will be expected to meet the Lead Child Protection Practitioner (LCPP) standards from the Department for Education that set out the minimum knowledge and skills LCPPs are expected to have to effectively lead child protection processes. This includes being directly responsible for identifying and responding to actual or likely significant harm, engaging children and families during Section 47 enquiries, formulating the likelihood of significant harm and planning and intervening to prevent and stop actual or likely significant harm. As a LCPP you will be expected to attend alongside partners the MACPT operational meetings and participate in planning and reviews of the MACPT. You will be required to evidence the success of the MACPT through excellent practice making robust decisions and taking action to prevent and stop child abuse. We are looking for enthusiastic, able, experienced managers or advanced practitioners who are passionate about the social work profession and dedicated to safeguarding and protecting vulnerable children. You will need to evidence understanding of family safeguarding as this is the strength-based approach underpinning practice in Enfield. This is a great opportunity to join an excellent service that works together with families to achieve positive outcomes for children and young people. Our leadership culture is grounded in openness, learning and shared responsibility, with a commitment to supporting staff with their wellbeing, alongside professional development and achieving best practice. You will be joining a service that has high standards, values professional curiosity, collective accountability and innovation, creating the conditions for everyone to do their best work to achieve positive outcomes for children and families. Enfield is committed to supporting staff to develop their skills and you will receive high-quality support from an experienced manager and given opportunities to contribute to service developments. Enfield’s Centre of Excellence confirms our commitment to creating and maintaining an environment for new and existing staff to be the best, delivering excellent practice to achieve good outcomes to our most vulnerable children and young people. It brings our recruitment, professional development and support into the one portal for staff to see what we have to offer and how we are supporting them to continue to learn and develop on a professional basis. For more information, please visit centreofexcellence/about-us/ "This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment". For further information please contact: Anne Stoker Director of Transformation: Children’s Services at . Closing date for applications is 16th September with interviews expected to be held week of 28th September. If you have any difficulties accessing this information, please contact Debola Olufon at We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification, which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. • An excellent pension through the Local Government Pension Scheme (LGPS)., • Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas., • 1 month paid sabbatical after 3 years of continuous service., • A blend of remote and office-based working for most roles., • Interest free season ticket loan repayable over three or ten months., • Career development and learning experiences from a range of training courses and learning methods., • Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family., • Health and leisure discounts and tax-free bikes for work. We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. Certain posts in the Council are ‘politically restricted’ which means that staff employed in these posts may not undertake political activities either in or outside the workplace and therefore if candidates are affiliated with any political party, we may not be able to proceed with their application. Proud member of the Disability Confident employer scheme About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions. #J-18808-Ljbffr

Salary: S10-S14 £31,103 - £35,242 + LGPS Pension. Starting salary will be based on experience and placed on a five-point band, subject to review. Start Date: ASAP / Interview Date (Anticipated): 7 October 2026 Reports to: Principal Working hours (on-site): 40hrs per week (Site Open Monday - Friday, 7:00-18:10 - Hours negotiable) Working pattern: 52 weeks • Are you passionate that all children get the best start in life?, • Do you want to play a key role in the development of an exciting and innovative school?, • Do you want to move your career forward in an environment that nurtures talent and has scope for career progression? One Degree Academy has been given a rare opportunity to raise standards of education in North London. Our school is consistently in the top 2% of over 16,300 primary schools nationally. We know that success and habits of excellence are achieved through perseverance and incremental improvement - 'one degree' at a time. This idea is at the heart of our school. Whether you are experienced working in schools or someone seeking to enter this profession, you will play a key part in the academy’s development. As with our students, we want to grow and develop our team, 'step- by-step': all staff receive professional development in line with their role, with potential opportunities to progress as the school grows. We are seeking to appoint an outstanding Facilities & Estates Officer to help develop our school. We are looking for someone with a positive and professional attitude, who will thrive serving the needs of our school community. This is an exciting and rare opportunity to help grow One Degree Academy and to be part of something profound and special. • Have an unfaltering commitment to serving the Academy, its students and staff, • Welcome feedback and be committed to the idea of continuous improvement and self-development, • Be committed to the One Degree Academy vision and values, • Join an engaged team and organisation utterly committed to developing its staff through incremental improvement, step-by-step, • Play a key role developing our school, with the potential to progress as we grow, • To be part of something profound and special, • Have an unfaltering belief in the ability of all children to achieve through great teaching and a culture of high expectations, • Welcome feedback and be committed to the idea of continuous improvement and self-development, • Have the skills and dedication to have a positive impact on the lives of our students and on the school community, • To ensure the academy site is safe, secure, well-maintained, clean and welcoming for students, staff, visitors and the wider academy community, • To maintain high standards across the buildings, grounds, facilities and site infrastructure, responding effectively to operational requirements and contributing to the continuous improvement of the academy, • Undertake regular inspections of the academy buildings, grounds, fixtures, fittings and facilities, identifying, recording and responding appropriately to maintenance, repair and improvement requirements, • Carry out a range of routine and minor maintenance tasks, including repairs, decorating, basic plumbing, furniture and fittings, shelving, signage and general site improvements, • Ensure that the academy site is maintained to a consistently high standard, addressing issues promptly and taking appropriate action to prevent deterioration, • Contribute to and support the academy’s planned and preventative maintenance programme, ensuring routine checks, inspections and maintenance activities are completed effectively, • Liaise with contractors, suppliers and external agencies as required, ensuring that work is undertaken safely, efficiently and to the required standard, • Support the effective management and use of the academy’s buildings, grounds, equipment and facilities, identifying opportunities to improve the site and its environment, • Ensure the security of the academy site through effective opening and closing procedures, management of keys and access arrangements, and appropriate use of alarm systems, • Support the academy in maintaining high standards of safeguarding, health and safety and site security, reporting and responding appropriately to any concerns or hazards, • Monitor fire safety arrangements and undertake routine checks and testing of relevant systems and equipment in accordance with academy procedures, • Provide appropriate emergency access to the academy site for authorised personnel and emergency services, including outside normal academy hours when required, • Support emergency procedures, including evacuation and lockdown arrangements, and undertake relevant training as required, • Maintain appropriate records of site inspections, checks, incidents, maintenance and compliance activities, with an appropriate level of discretion, • Ensure that the academy buildings, grounds, toilets, communal areas and furnishings are maintained to a consistently high standard of cleanliness, hygiene and presentation, • Monitor cleaning standards and take appropriate action to ensure that agreed standards and procedures are consistently achieved and maintained, • Respond promptly to emergency cleaning requirements, including spillages, vandalism, flooding, adverse weather and other incidents affecting the site, • Ensure that appropriate supplies and resources are available across the academy, including hygiene, cleaning and site-related consumables, replenishing stocks as required, • Maintain the external environment to a high standard, including paths, hard-standing areas, grassed areas and planted areas and general grounds maintenance, • Ensure that waste and refuse are managed appropriately and that the site is kept free from litter, hazards and unnecessary accumulation of materials, • Support the effective operation of the academy site for events, meetings, lettings and activities taking place outside of the normal school day, • Assist with the preparation, set-up and clearance of rooms, facilities and external areas as required, ensuring they are safe, clean and fit for purpose, • Provide a responsive and professional facilities service to staff, students, visitors, contractors and external agencies, • Work cooperatively with colleagues across the academy and contribute to a positive, safe and well-maintained environment for all users of the site, • Follow standard operating procedures and academy policies to ensure that facilities, maintenance, security and health and safety processes are managed effectively, • Undertake such training as is necessary to operate academy systems effectively and maintain the required standards of compliance, safety and professional practice, • Work cooperatively and support the academy’s self-improvement procedures, identifying areas where the site, facilities and working practices can be improved, • Commit to your own continued professional development and undertake any other duties within the scope and purpose of this post as directed by the line manager, • Undertake other various responsibilities as as directed by the Principal, • Support the academy’s values and ethos This document is considered to provide an outline of the areas that this role involves. This document does not preclude the post-holder developing systems and structures not specifically mentioned but related to his/her broad areas of responsibility. The roles outlined above are indicative and do not preclude anything else which may be reasonably requested commensurate with the post held and duties undertaken. #J-18808-Ljbffr

Job ID: 10488224 | Amazon UK Services Ltd. Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity • Create, oversee, and drive a culture of safety and wellbeing, • Analyse and implement changes to keep quality and productivity at a consistently high level, • Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility, • Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence, • Work collaboratively with management-level colleagues to standardise shift practices You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers. • Bachelor's degree, or Master's degree, • Experience in people management, • Experience communicating with a wide range of stakeholders, including peers and leadership, • Experience analyzing data to make business decisions, • Experience in English-language communication skills, both written and verbal, • Experience with Six Sigma tools and Lean techniques, or experience in similar environments, • Experience in a logistics/operations environment, • Experience working with the MS Office suite (Microsoft Office suite) including Word, Excel, and Outlook in a professional environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr

Account Manager Location: Boots Cheshunt Contract: Permanent, 37.5 hours/week, any 5 in 7 days CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. “In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations. Your role @CHANEL: As an Account Manager within our Fragrance & Beauty division, you will lead a dynamic and passionate team, inspiring them to embody CHANEL values and deliver exceptional client experiences. This role is pivotal in driving retail excellence, cultivating team performance, and upholding the brand image within the market. With a strong sense of business acumen and leadership, you play a key role in strengthening our presence in store by managing the day-to-day operations of the counter while coaching, motivating and mentoring the team. • People Management Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment, • Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations, • Set and review individual and team goals, provide regular performance feedback, and support career development plans, • Partner with the Talent Acquisition team to manage full recruitment cycle, • Business Development Contribute to business planning, including forecasting, promotional strategies, and category development, • Monitor and analyse business KPIs to inform strategic actions and improve commercial performance, • Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyalty, • Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies, • Build strong partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives, • Operational Excellence Oversee day-to-day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems, • Ensure the flawless execution of brand activations, events, and in-store campaigns, • Uphold brand standards for grooming, presentation, and environment, • Client Experience Set expectations for client service excellence by leading with authenticity, empathy and deep product expertise, • Champion the brand’s signature service approach, ensuring all client interactions are elevated and immersive, • Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance, • The ability to coach and develop a diverse team while fostering a culture of collaboration, • A passion for creating memorable, client-centric experiences, • Strategic thinking with strong commercial awareness and decision-making capabilities, • A solution-focused approach, thriving in a fast-paced and evolving environment, • Creating memorable and long-lasting client relationships, • Building and nurturing a culture where achievement is celebrated and learning is continuous, • Driving commercial results and taking ownership of your business, • Investing time in coaching, mentoring, and development the team, • Contributing in the on-going and companywide version of sustainability Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate Investing in Circularity Advancing dignity and prosperity Promoting the autonomy of women The opportunity to be part of a globally recognised luxury brand known for its timeless heritage You will be empowered to take ownership of your impact within CHANEL and contribute to the UK region • Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories, • Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more, • Mental Wellbeing: Employee Assistance Programmes and Other Support Lines, • Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales, • Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones, • *Benefits are eligibility dependant and subject to change at any time At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally. #J-18808-Ljbffr

Account Executive Deliverect London, England, United Kingdom, EN8 7RN Account Executive At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus: The Sales team at Deliverect— the pulsating heartbeat of our journey towards growth and the delivery of exceptional value to our customers. We're not just on the front lines; we are the front lines, simplifying order management and shaping the future of how businesses thrive. For us, it's not merely about transactions; it's a transformative journey, fostering lasting connections and redefining the very essence of order management. Beyond selling, we are builders of consultative relationships, drivers of innovation, and creators of a landscape where our customers not only survive but thrive. Meet our team—a force that doesn't just make deals; we make life easier for our customers, embodying a spirit that redefines order management. In our ranks, colleagues are not just colleagues; they're innovators, champions of excellence, and the driving force behind Deliverect's continued success. Welcome to a team where every interaction is a step towards not just closing a sale but opening a door to transformative relationships. Your Impact: As an Mid-Market Account Executive at Deliverect, you will be responsible for driving revenue growth by acquiring and managing small to mid-sized restaurant and hospitality businesses. Your focus will be on building strong relationships with business owners and key decision-makers, understanding their operational challenges, and offering tailored SaaS solutions that improve efficiency and drive results. This role is essential to expanding Deliverect’s footprint in local and regional markets. *This is a full-time, hybrid role with a flexible work schedule, offering 3 days in a local European office and 2 days from the comfort of your home. • Identify and engage high-potential businesses through targeted research, online tools, and strategic networking within the hospitality and foodservice industry., • Develop a strong understanding of the operational challenges faced by Mid-Market businesses, allowing you to clearly articulate how Deliverect drives efficiency, improves ROI, and simplifies order management., • Deliver value-based product demonstrations that directly address each prospect's pain points, showcasing the tangible benefits of Deliverect’s platform., • Communicate complex topics—such as APIs, POS integrations, and third-party delivery platforms—in a simple, relatable way that resonates with business owners and operators., • Confidently manage objections and guide prospects through the decision-making process to successful deal closure., • Partner with onboarding, account management, and support teams to deliver a seamless, end-to-end customer journey — ensuring each client experiences the full value of Deliverect from day one., • Occasionally travel to attend customer meetings or industry conferences., • Fluency in English and Dutch., • 3+ years of sales experience, preferably in B2B SaaS or the restaurant technology space, ERP enterprise solutions, etc., • Consultative selling skills with the ability to understand customer needs and present tailored solutions that drive value., • Excellent negotiation skills and a creative approach to solving customer challenges., • Excellent verbal and written communication skills, with the ability to handle objections effectively., • Maintain a healthy pipeline with accurate revenue forecasting and timely follow-ups on all opportunities., • Thrives in a fast-paced environment and enjoys building relationships., • Highly motivated, self-directed, and results-oriented, with strong organizational skills and the ability to pivot strategies to achieve results. At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce. What You'll Gain by Joining Us: Invest in Your Growth-We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Solve Meaningful Challenges-Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Drive Innovation-Immerse yourself in a culture where innovation isn't just a buzzword our weekly releases and new features ensure you're always working on cutting-edge solutions. Collaborate with a Global Team-Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Enjoy Regionally Tailored Rewards-Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring youre supported with what matters mostright where you are. Our Commitment to Inclusion: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups. 1. Fluency in English is required, with strong written and verbal communication skills being essential., 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel., 3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process., 4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review. If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at . #J-18808-Ljbffr

The Diversion and Inclusion Lead Worker is a Band 5 role within North London NHS Foundation Trust Substance Misuse Service, responsible for leading and coordinating inclusive, trauma-informed approaches to drug and alcohol service delivery. Based across Enfield sites, the postholder works collaboratively with internal teams and external partners to develop diversion pathways, improve access to treatment, and reduce health inequalities for individuals experiencing substance misuse and complex needs. The role combines operational leadership, partnership working, and direct service user engagement to support improved outcomes and prevent escalation into acute or criminal justice systems. • Lead the development and delivery of diversion pathways to reduce unnecessary contact with criminal justice, emergency, and inpatient services., • Provide specialist leadership on inclusive, trauma-informed practice to ensure services meet the needs of marginalised and high-risk groups., • Work collaboratively with multidisciplinary teams and external partners to improve engagement, retention, and treatment outcomes., • Deliver and coordinate harm reduction initiatives, including Naloxone provision, safer use advice, and overdose prevention., • Provide advice, guidance, and case consultation to staff on diversion, inclusion, and risk management approaches., • Develop strong partnerships with criminal justice agencies, healthcare providers, local authorities, and community organisations., • Support service development through co-production, audits, data collection, and quality improvement activities., • Deliver training and support staff development on inclusive practice, inequalities, and trauma-informed care., • Manage a caseload of service users with complex needs, including assessment, care planning, safeguarding, and treatment coordination., • Maintain accurate clinical records and ensure compliance with Trust policies, governance requirements, and data protection standards., • Compassion, • Respect, • Being Positive, • Working together It is recommended that where possible the NHS values below are reflected in job descriptions. Please go to the NHS Confederation website for further information www.nhsconfed.org We value each person as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits. We take what others have to say seriously. We are honest about our point of view and what we can and cannot do. We earn the trust that is placed in us by insisting on quality and striving to get the basics right every time – safety, confidentiality, professional and managerial integrity, accountability, dependable service and good communication. We welcome feedback, learn from our mistakes and build on our success. We find the time to listen and talk when it is needed, make the effort to understand and get on and do the small things that mean so much – not because we are asked to but because we care. We strive to improve health and well-being and people’s experiences of the NHS. We value excellence and professionalism wherever we find it – in the everyday things that make people’s lives better as much as in clinical practice, service improvements and innovation. For further details / informal visits contact: Name: Sabrina Miller-Cummings Job title: Operational Manager Email address: Telephone number: #J-18808-Ljbffr

Manage a garden center team, focusing on sales, customer service, and operational excellence within a fast-paced retail environment.Support area management and drive store performance with opportunities for career progression.