Deskside Technician
17 days ago
Edinburgh
Job Description The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. Responsibilities • Provide swift and professional deskside IT support, • Perform on-site analysis diagnosis and resolution of desktop problems for clients recommend and implement corrective solutions, • Install configure test maintain monitor and troubleshoot client workstations mobile devices and related hardware or software in order to deliver required deskside service levels, • Utilize the ticket management system to record update and resolve tickets from the Helpdesk, • Collaborate with other support groups across global locations to help troubleshoot client issues, • Utilize tools for building monitoring and troubleshooting client devices, • Participate in Disaster recovery testing exercises, • Upholding procedures for logging reporting and statistically monitoring desktop operations, • Write technical support and client documentation in form of Knowledgebase articles, • Meet or exceed expected customer service levels, • Other duties as assigned by the Level 2 Support Manager. Requirements: • Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role., • Experience configuring installing troubleshooting and repairing printers PC and laptops., • Hands on experience with Win 7 Win 10 Win 11 and MAC OS support., • Windows 11 Migration., • Hardware / Software Troubleshooting, • Experience with VPN Soft Phones Remote Desktop VDI., • Asset Tracking / Inventory Management, • Phone and Tablet support (Windows iPhone iOS Android), • Experience with Ticketing System (ServiceNow)., • Strong Communications Skills, • Excellent proven track record supporting clients in a financial environment., • Excellent proven customer service based approach, • Good written and verbal communication skills, • Good time management skills, • Strong organizational and analytical skills, • Ability to multi-task and work under pressure, • Ability to work autonomously and within team The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to containor be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Whatwe offer: • Competitive salary and benefits package;, • Private health scheme including Private Medical Dental Optical and Holiday Travel;, • Insurance that are applied according to company policy;, • Extra vacation days;, • Opportunities to learn anddevelop:training programs;, • Personalized career path within the organization; We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.If you suspect youve been targeted please contact us immediately at for verification.Key Points to Remember:* Legitimate job offers only follow interviews conducted with our hiring managers or clients.* We will never ask for payment at any stage of the recruitment process.Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation. #LI-ONSITE Required Experience: IC Key Skills Aeronautical,Healthcare Attorney,Fitness,General Services,Account Management,Export Documentation Employment Type : Contract Experience: years Vacancy: 1