Audio Visual Install and Service Engineer
7 hours ago
Bracknell
Audio Visual Install and Service Engineer Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. £32,000 - £45,000 per annum Must live within 2 hours of Reading Full Time, Permanent The Company Our client is a leading provider of cutting-edge audio visual solutions, delivering state-of-the-art technology and comprehensive support services to clients across the UK. Their dedication to exceptional customer service has established them as a trusted partner in the AV industry. They are currently seeking a skilled Audio Visual Engineer to join their dynamic team, responsible for managing service contract emergency callouts, planned maintenance visits, surveys, commissioning and installations. The Role The Audio Visual Engineer will provide on and off-site technical support to their clients, ensuring the optimal performance of audio visual systems. This role involves responding to emergency callouts, conducting scheduled maintenance visits, and managing various administrative tasks, including accurate logging and reporting. Additionally, the candidate will be responsible for surveys, commissioning and installations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a fast-paced environment. Key Responsibilities Emergency Callouts: • Respond promptly to emergency service requests, providing on-site troubleshooting and repairs for audio visual systems., • Ensure technical calls are managed within a 2-hour response time and arrive on-site within 24 hours., • Conduct regular maintenance visits as per the service contract schedule., • Accurately log details of each visit, including serial numbers of equipment serviced, using the company's CRM system., • Take and maintain drawings / pictures relevant to each service contract for reference and documentation., • Identify potential issues during maintenance visits and recommend proactive solutions., • Provide expert technical support for a range of audio visual equipment, with a particular focus on Yealink and Logitech systems, ensuring that skills are kept up to date., • Maintain a log of supplier and manufacturer support contacts to facilitate on-site resolutions., • Collaborate with the internal support team to escalate and resolve complex technical issues., • Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction., • Provide clients with technical advice and guidance on system operation and maintenance., • Conduct full install and technical site surveys., • Independent installation and team installation., • Ensure the upkeep, cleanliness, and audit compliance of the company vehicle., • Maintain demo stock and ensure all equipment is ready and available for client demonstrations when required., • Provide internal AV support for the office as needed. Technical Expertise: • Proven experience as an Audio Visual Engineer (not just service)., • Strong understanding of audio visual systems, including installation, configuration, and maintenance, particularly with Yealink and Logitech systems., • Relevant technical certifications (e.g. CTS, Crestron, Extron, AMX) are highly desirable., • Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical clients., • Strong organisational skills to manage schedules, logs, and client interactions effectively., • Ability to work under pressure and manage multiple tasks simultaneously., • Willingness to work flexible hours, including weekends and evenings, as required for emergency callouts., • Competitive salary., • Company vehicle and mobile phone., • Pension, Medical and EAP programs., • Ongoing training and professional development opportunities.