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  • Front of House Supervisor
    Front of House Supervisor
    hace 4 días
    Jornada completa
    London

    Front of House Supervisor – Locke Millenium Bridge We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front office and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Oversee daily front of house operations, including reception and guest services Lead, train, and motivate front office team members Ensure a consistently high level of guest service and satisfaction Handle guest feedback, complaints, and service recovery professionally Manage staff scheduling, performance, and training Ensure compliance with hotel policies, procedures, and brand standards Coordinate closely with housekeeping, F&B, and other departments Prepare reports, forecasts, and operational updates for management THE FIRE YOU CARRY Strong leadership and people-management skills Excellent customer service and guest relations abilities Clear and professional communication skills Strong organizational and time-management skills Problem-solving and decision-making abilities Ability to remain calm under pressure Attention to detail and operational awareness Knowledge of hotel front office procedures Proficiency in property management systems (PMS) preferred YOUR PROVEN TRACK Proven experience as a Front of House Supervisor or in a senior front office role Previous experience working in a hotel environment is essential Experience managing front desk, concierge, or guest services teams Experience handling guest complaints and service recovery Experience preparing schedules, reports, and operational forecasts Ability to work flexible hours, including weekends and public holidays Relevant hospitality qualification or equivalent experience preferred OUR TREASURE CHEST 28 days Holidays inc Bank Holidays (Including the option to buy more if you want them), Wellbeing benefits Free nights in our properties Awesome recognition schemes Pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Public Relations Professionals
    Public Relations Professionals
    hace 10 días
    £33400 anual
    Jornada completa
    London

    We are seeking a talented and passionate Public Relations Professionals to join our team at FUSION ASIAN & CARIBBEAN CUISINE LTD. Based in London, you will be instrumental in shaping our brand's narrative and enhancing our visibility within the vibrant culinary scene. • Developing and executing comprehensive PR strategies to promote our unique fusion of Asian and Caribbean cuisine., • Cultivating strong relationships with media outlets, food critics, bloggers, and local influencers., • Crafting compelling press releases, media kits, and engaging content that highlights our culinary offerings and restaurant story., • Coordinating press events, tasting sessions, and promotional activities., • Monitoring media coverage and managing online presence to maintain a positive brand image., • Contributing to our visual media strategy, ensuring high-quality photographic and video content for PR campaigns., • Proven experience in public relations, ideally within the hospitality or food and beverage sector., • Excellent written and verbal communication skills., • A strong understanding of media relations and influencer marketing., • Creativity and a keen eye for detail, particularly in visual presentation., • Ability to work independently and as part of a small, dynamic team., • A passion for food and an appreciation for diverse culinary traditions. Join us in celebrating the rich flavors of Asian and Caribbean cuisine and help us share our story with a wider audience.

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  • General Manager - New Restaurant Opening - Marylebone
    General Manager - New Restaurant Opening - Marylebone
    hace 25 días
    £50000–£55000 anual
    Jornada completa
    London

    We are excited to announce an opportunity for an experienced General Manager to join our newly renovated restaurant in the heart of Marylebone, London. This is a unique opportunity to be part of the opening team and help shape an exciting new concept that will operate as its own distinct brand within the hotel. The menu will focus on Mediterranean cuisine with Italian and British influences, celebrating seasonal ingredients and simple, well-executed dishes. As General Manager, you will have full responsibility for the day-to-day front-of-house operation, leading lunch and dinner service while also overseeing the wider food and beverage offering, including breakfast, afternoon tea, and in-room dining. You will play a key role in shaping the guest experience, establishing service standards, and building and leading a strong and motivated team. The role will involve managing service, ensuring smooth daily operations, maintaining high hospitality standards, and creating a welcoming and well-organised environment for both restaurant guests and hotel residents. We are looking for a confident, warm, and experienced manager who leads from the front and takes pride in delivering exceptional service. The ideal candidate will have experience managing busy restaurants, maintaining consistently high standards, building positive team cultures, and delivering memorable guest experiences in a fast-paced environment. This is an excellent opportunity for a General Manager who thrives on the challenge and excitement of a new opening, enjoys building and developing teams, and is excited to help shape a fresh and ambitious hospitality offering in one of London’s most vibrant neighbourhoods. In return, the role offers a supportive and friendly working environment, along with excellent opportunities for professional development and ongoing training. Salary and Benefits • Base Salary: £50,000 - £55,000 per annum, • Bonus: Discretionary performance related bonus, • Holiday: 28 days paid holiday per annum inclusive of public holidays, subject to company policy, • Employee benefit: Additional perks across company venues

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  • Public Relations Officer
    Public Relations Officer
    hace 2 meses
    £41700–£43000 anual
    Jornada completa
    Buckhurst Hill

    Job Description - Public Relations Officer Company: Small & Cute Nail & Beauty LTD Position: Public Relations Officer SOC Code: 2493 Location: 81 Queens Road, Buckhurst Hill, Essex, IG9 5BW Employment Type: Full-Time, Permanent Salary: GBP 41,700 - 43,000 per annum Working Hours: 37.5 hours per week Company Overview Small & Cute Nail & Beauty LTD was established in October 2019 and has quickly become one of the top-rated nail and beauty salons in the prestigious area of Buckhurst Hill, Essex. Benefiting from a prime location at the border of Essex and London, the salon attracts both local residents and customers from Greater London seeking high-quality beauty services in a refined and welcoming environment. Role Summary The Public Relations Officer is responsible for managing and developing the public image, brand communications, and digital presence of Small & Cute Nail & Beauty LTD. The role ensures that all external communications consistently reflect the salon's premium standards, creativity, and customer-focused ethos. This position plays a key role in increasing brand awareness, driving customer engagement, and supporting business growth through strategic communication, social media management, and promotional campaigns. The Public Relations Officer will work closely with senior management to align marketing activities with business objectives and customer expectations. How This Role Contributes to the Business This role is vital in strengthening the salon's market position in a competitive beauty industry. By enhancing online visibility, improving customer communication, and maintaining a strong brand identity, the Public Relations Officer directly contributes to increased bookings, customer loyalty, and sustainable business growth. The role also supports management by providing professional oversight of public-facing communications across both salon locations. Key Responsibilities Skills and Qualifications Required: Proven experience in public relations, social media management, or digital marketing, preferably within the beauty, wellness, or service sector. Excellent written and verbal communication skills with strong attention to detail. Strong understanding of social media platforms, content creation tools, and engagement analytics. Ability to manage multiple projects and campaigns simultaneously in a fast-paced environment. Professional interpersonal skills with the ability to engage positively with clients and external partners. Desirable: Knowledge of nail, beauty, and skincare industry trends. Experience working with influencers or managing promotional collaborations. Basic graphic design or video editing skills. Portfolio demonstrating relevant PR or social media work. What You Can Expect From Us Competitive salary with opportunities for performance-based progression. 28 days of paid annual leave. Stable, long-term employment within a well-established and growing beauty business. Supportive working environment with opportunities for professional development.

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