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Risk compliance jobs in United Kingdom

  • Credit Controller
    Credit Controller
    5 days ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Deputy Catering Manager NHS
    Deputy Catering Manager NHS
    8 days ago
    £20.87 hourly
    Full-time
    London

    We are looking for an enthusiastic and experienced Deputy Catering Manager to join our catering team at a bustling NHS Hospital in the N18 area. This pivotal role involves supporting the Catering Services Manager in managing daily operations to ensure the delivery of high-quality, safe, and efficient catering services to patients, staff, and visitors. Key Responsibilities • Assist in the effective management of all hospital catering operations., • Lead and manage a team of 10 staff, including 3 chefs, on a daily basis., • Ensure compliance with all food hygiene, safety, quality, and nutritional standards., • Foster a strong health and safety culture through well-established systems, policies, procedures, and regular risk assessments., • Oversee retail catering outlets and contribute to monthly trading accounts., • Drive continuous improvement and support initiatives to boost sales across retail outlets., • Maintain high service standards for staff, patients, and visitors. Person Specification Knowledge • Essential: Working knowledge of a production kitchen, understanding of HACCP principles, and strong financial awareness., • Desirable: Knowledge of trading sheets (profit & loss). Experience • Essential: Experience in planning, organising, and controlling resources and proven supervisory experience. Qualifications • Essential: City & Guilds 706/1 & 2 or equivalent/higher qualification, Level 3 Food Safety, Level 3 Management Qualification, Level 3 Allergen Training. If you are passionate about delivering high-quality catering services in a healthcare environment and possess the skills and experience we seek, we would love to hear from you!

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  • Global Head of Finance & Operations
    Global Head of Finance & Operations
    9 days ago
    £50000–£60000 yearly
    Full-time
    London

    What it’s like working at Skills Builder Partnership Joining Skills Builder is not like working anywhere else. Our team consistently say they have never worked anywhere as collaborative, supportive or mission oriented. We combine the fun and dynamism of a start-up, the professional development opportunities of a corporate, the innovation of a digital native and the social impact focus of a charity. We are serious about delivering social mobility through our vision that one day everyone builds the essential skills to succeed. That means we are ambitious and set high standards for ourselves. We are reflective, inclusive and supportive. In practice this means that everyone makes time for others in the team, we get stuck in to solve problems together, we have regular employee surveys where leadership. About the role This is a role for someone with a hands-on, “builder” mindset who wants to apply their technical skills in an agile environment. Someone who is obsessed with optimising and innovating while consistently delivering high quality outputs. You’ll be a spreadsheet pro, but see the huge potential in solving problems with code and software. You’ll also get on top of technical subject matter like employment law and data protection. As the Global Head of Finance & Operations, you’ll be leading our strategic financial planning as well as our end-to-end finance operations and accounting. Alongside that, you’ll run our people and HR function and be responsible for legal and compliance. Skills Builder’s Global Division provides services and support to the UK division and to partners across the world, so it’ll be important that you enjoy working with others, creating and maintaining positive working relationships. We have big ambitions and your scope to grow, learn and achieve matches that. If you want to benefit from working with an inspiring team, with huge potential for learning, growth and development, we want to hear from you. Key Responsibilities Finance: Run the finance function, which serves both the Global and UK divisions Responsible for timely, accurate accounts (from bookkeeping and management accounts through to audit) Lead on financial strategy including budgeting, financial modelling and insights Human Resources: Run HR and people management for the Global and UK divisions Ensure that we have the right people with the right skills to deliver our strategy Responsible for recruitment, retention, policies and employment law matters Commercial, Legal & compliance: Support the team to pursue different commercial models and secure favourable terms Ensure compliance with laws in the UK and across our global operations Lead on legal matters, identifying risk, analysing positions and efficiently engaging with external counsel when appropriate Internal tech and IT: Oversee the provision of hardware and software to the Global and UK divisions. Technical Skills and Experience: Financial accounting expertise, gained either through qualifications (e.g. ACCA CIMA), investment or business modelling experience. Legal / compliance experience or aptitude. Either with legal experience and qualifications, or the desire and ability to think like a lawyer. People & HR experience or aptitude. Ideally having recruited and managed high performing teams, or the desire and ability to learn how to deliver a best-in-class function. Early adopter of tech. Adept at discovering and using the latest tech and prototyping solutions. Benefits: Term: Permanent Start Date: As soon as possible Working hours: Full-time (40 hours per week) although some flexibility may be possible Team days: We get together in person in Oxford or London 6 times a year for strategy, fun and food. Holidays: 25 days per year, plus bank holidays & potential to buy back up to 5 days. Location: UK remote allowing for regular travel or London (hybrid working with 1+ days in the office per week, free fruit, tea and coffee, ‘pastry socials’ and £600 London weighting). The application deadline is 0900 on 15th December, with first round interviews on 17th & 19th December. Applicants are encouraged to explore our work at before applying.

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  • Estimating Manager
    Estimating Manager
    16 days ago
    £100000–£120000 yearly
    Full-time
    London

    Estimating Manager – Construction £100,000+ per annum + package allowance + 3% pension Full-time | Office-based | South Woodford Projects: £100k–£10m | New Build & Refurbishment | Public Sector We are recruiting on behalf of a well established main contractor for an experienced Estimating Manager to lead a team of six estimators. This senior role sits within the pre-construction function and is responsible for producing accurate, competitive tenders, cost plans and value engineering proposals across a varied portfolio of public sector new build and refurbishment projects. The Role As the Estimating Manager you will manage the full tender process, ensuring quality, compliance and consistency across all submissions. The position requires strong team leadership, client engagement, and the ability to secure profitable work in line with business objectives. You will be reporting in to the Business Manager or, where required, a company director. Estimating Manager Key Responsibilities: Tender Management • Review tender documents and identify commercial, technical and contractual risks., • Prepare detailed take offs and Bills of Quantities for traditional and Design & Build projects., • Develop, check and refine pricing, rate build ups and preliminaries., • Coordinate subcontractor and supplier enquiries., • Analyse quotations and select preferred partners., • Carry out site visits and incorporate findings into tender pricing., • Collaborate with Operations on construction methods and programme durations., • Ensure all tenders are accurate, competitive and properly peer checked. Budgets & Cost Planning • Produce early stage budget estimates and cost plans as required. Tender Reviews • Present tender build ups at internal adjudication meetings., • Explain pricing approach, risks and competitive landscape., • Finalise tender submissions following review outcomes. Handover to Delivery Teams • Prepare full tender handover packs and brief operational teams following award. Client Interaction • Attend pre- and post-tender meetings, supporting presentations, value engineering and negotiation. General Duties • Support and guide the estimating team., • Assist with material and subcontractor selection., • Prepare monthly tender activity reports., • Mentor junior or trainee estimators., • Undertake duties aligned to business growth and operational needs. Experience & Skills Required • Proven experience as an Estimating Manager or Senior Estimator within a main contractor., • Strong background in new-build and refurbishment schemes, ideally within the public sector., • Ability to lead a small team and manage multiple tenders simultaneously., • Excellent analytical ability and attention to detail., • Confident communicator with strong client facing skills., • Competent with estimating software and digital take off tools. Estimating Manager Package • £100k+ basic salary, • Package allowance, • 3% pension contribution, • Full-time office-based role in South Woodford What to Do Next If you are an Estimating Manager seeking a new challenge and this opportunity sounds of interest, please apply today to discuss the role in more detail. If you know an Estimating Manager who may be suitable, we would welcome your referral please get in touch with us.

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  • Pub Manager
    Pub Manager
    16 days ago
    £45000 yearly
    Full-time
    London

    As Pub Manager, you'll have the opportunity to cultivate a welcoming atmosphere, driving success for our beloved historic Victorian pub while developing a dedicated team. From the moment you walk in, you'll lead with enthusiasm and commitment, ensuring both our customers and staff have a memorable and enjoyable experience. Our charming family-run pub in Tufnell Park is where tradition meets community spirit. Our pub is a cherished gathering spot for friends and family, offering everything from relaxed evenings over pints to lively events that celebrate local culture. Beyond our delightful food and drink, we pride ourselves on supporting local causes and creating a warm, inclusive environment for all who visit. OVERVIEW Main duties & responsibilities • Work with your business development manager and management team to grow pub sales, • Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers, • You will recruit & develop your team to ensure they have the knowledge needed to delight our customers, • Be a champion of brand standards & ensure customer & team safety at all times, • What we expect, • Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub, • You're great with people, and as a result, have great communication and leadership skills, • You’ll be business savvy, with a keen eye for P&L control, • You'll embrace individuality and care for others, your pub and the environment, • Previous success at General Manager level; from a hospitality, retail or other fast-paced background, and the right attitude and outlook is essential., • You're keen to learn and happiest when you are being challenged and succeed at something new The Role in Depth 1. OPERATIONAL MANAGEMENT: The pub manager ensures the smooth operation of the establishment on a day-to-day basis. This includes overseeing the opening and closing of the pub, managing the physical space, and ensuring all operational needs are met. Examples of this includes: • Daily Operations: Conduct daily checks, arrange necessary adjustments in the layout, and prepare the venue for service., • Maintenance Management: Regularly schedule maintenance checks and coordinate repairs as needed., • Regulatory Compliance: Stay updated and ensure compliance with health, safety, and other regulatory standards. Example: Ensuring all fire exits are clear and functioning during routine daily checks. 2. FINANCIAL MANAGEMENT The pub manager is responsible for all financial aspects, from budgeting and cost management to maximizing revenue and profitability. Examples of this includes; • Budgeting: Develop a detailed annual budget based on historical data and projected growth., • Cost Management: Monitor and control operational costs, including supplier expenses and utility bills., • Revenue Enhancement: Implement innovative pricing and promotional strategies to boost sales. Example: Introducing "happy hour" to increase early evening sales and customer turnout. 3.STAFF MANAGEMENT As Pub Manager, you will be responsible for hiring, training, and developing a motivated and efficient team. You are expected to lead by example, fostering a positive and inclusive work environment that encourages teamwork and respect. Effective scheduling and delegation of tasks will ensure smooth daily operations and optimal staff performance. You will also address any staff issues promptly and fairly, maintaining high morale and job satisfaction. Regular performance reviews and feedback sessions will be essential in helping your team grow and excel in their roles. Examples of this includes; • Recruitment: Identify staffing needs and recruit suitable candidates., • Training Programs: Design and implement training programs to enhance skills and ensure compliance with service standards., • Performance Monitoring: Conduct regular performance evaluations and provide feedback. Example: Implementing a monthly staff meeting to discuss operational updates, gather feedback, and provide ongoing training on customer service excellence. 4. CUSTOMER SERVICE Pub managers ensure high standards of customer service to maintain satisfaction and loyalty. Examples of this includes; • Service Standards: Establish and communicate clear service standards to all staff., • Customer Interaction: Directly engage with customers to gather feedback and manage complaints., • Loyalty Programs: Develop and maintain loyalty programs to encourage repeat business. Example: Implementing a feedback form that customers can fill out after their visit to gauge satisfaction levels. 5. MARKETING & PROMOTION The pub manager oversees marketing with the marketing team, to attract new customers and retain existing ones, creating promotional campaigns and managing the pub's public image. This will be partnership with the Marketing team. Examples of this includes; • Marketing Strategies: Develop targeted marketing strategies to attract different demographics., • Community Engagement: Build relationships with local businesses and community groups., • Online Presence Management: Oversee the management of social media accounts and online reviews. Example: Partnering with local breweries for special tasting events marketed through social media. 6.STOCK MANAGEMENT Effective stock management ensures the pub has the necessary supplies without overstocking, minimizing waste and costs. Examples of this includes; • Inventory Audits: Regularly perform audits to track stock levels and usage patterns., • Supplier Management: Negotiate terms with suppliers to ensure timely deliveries and fair prices., • Menu Management: Update the drink and food menus based on stock availability and customer preferences. Example: Rotating beer taps based on seasonal availability and popularity. 7. SAFETY & SECURITY Ensuring the safety and security of both patrons and staff is paramount, involving regular risk assessments and emergency planning. Examples of this includes; • Safety Protocols: Develop and enforce strict safety protocols, including regular staff training., • Security Measures: Implement necessary security measures, such as CCTV and staff security training., • Emergency Readiness: Regularly update and practice emergency response procedures. Example: Conducting bi-annual emergency drills with staff to ensure everyone knows their role in case of an emergency.

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  • BUSINESS & FINANCIAL PROJECT MANAGEMENT PROFESSIONAL
    BUSINESS & FINANCIAL PROJECT MANAGEMENT PROFESSIONAL
    17 days ago
    Full-time
    Norbury, London

    Employer: M&N Brothers Ltd 📌 Work Location: 1513–1515 London Road, Norbury, London, SW16 4AE 🕒 Employment Type: Full-Time, Permanent ⏰ Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (40 hours per week) 💷 Salary: £42,000 per annum M&N Brothers Ltd is a well-established property management and business services company operating across London. We specialise in property operations, financial planning, and strategic project development. As part of our expansion, we are looking for a highly skilled Business and Financial Project Management Professional to support our executive operations and lead high-value business initiatives. Role Overview The successful candidate will manage complex business and financial projects, monitor organisational performance, and provide strategic support to senior management. This role combines financial expertise, project leadership, and operational analysis to drive company growth. Key Duties & Responsibilities • Lead business and financial projects from planning through to completion., • Conduct financial analysis, risk assessments, and performance evaluations to support decision-making., • Prepare business cases, project plans, feasibility studies, and financial forecasts., • Develop and monitor budgets, financial models, KPIs, and operational reports., • Coordinate with internal teams, clients, external partners, and stakeholders to deliver project objectives., • Identify operational inefficiencies and implement process improvements., • Ensure compliance with UK financial regulations, reporting standards, and internal policies., • Prepare high-quality project documentation, presentations, and executive reports., • Support long-term business planning, investment analysis, and portfolio management., • Contribute to strategic initiatives that improve company growth and operational performance. Required Skills, Experience & Qualifications • Bachelor’s degree (or equivalent) in Business, Finance, Project Management, Economics, or related field., • Minimum 3 years’ experience in business project management, financial management, or strategic planning., • Proven ability to manage complex projects and meet deadlines., • Strong analytical skills with expertise in financial analysis, budgeting, and forecasting., • Excellent communication, presentation, and stakeholder management skills., • Advanced knowledge of MS Office, especially Excel and PowerPoint., • Ability to work independently, manage workloads efficiently, and deliver accurate results. Why Work With Us • Highly competitive salary, • Professional and supportive work culture, • Opportunities for long-term career growth, • Structured working hours and a stable employment environment

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  • Business and Financial Manager
    Business and Financial Manager
    27 days ago
    £42000–£50000 yearly
    Full-time
    London

    Business and Financial Manager Job Role for Nanny & Housekeeper The Business and Financial Manager will oversee the financial health and commercial strategy of the business. This individual will manage daily financial operations, optimise budgets, streamline internal processes, and identify new growth opportunities. The ideal candidate will not only ensure that the company runs efficiently and profitably but will also play a central role in expanding our portfolio of family-oriented services and developing strategic partnerships to increase market reach. Key Responsibilities: Financial Management & Operations • Oversee day-to-day financial operations including budgeting, cash flow management, payroll, and supplier payments., • Prepare regular financial reports, forecasts, and performance analyses for senior management., • Implement and monitor financial controls, ensuring compliance with all legal and regulatory requirements., • Manage contracts, invoices, and pricing structures to ensure profitability across service lines., • Identify cost-saving opportunities and efficiency improvements in operational processes. Strategic Growth & Business Development • Develop and execute financial strategies to drive business growth and profitability., • Conduct market analysis to identify new business opportunities and emerging service demands among family households., • Evaluate and recommend new service areas that align with the company’s expertise (e.g., home maintenance, wellness coaching, concierge services, eldercare support, or family event planning)., • Create financial models and projections for proposed business expansions., • Support the development of strategic partnerships with schools, community groups, and high-net-worth family networks. Client & Service Performance • Analyse client data to identify trends, service usage patterns, and opportunities for upselling or cross-selling., • Collaborate with operations and marketing teams to develop pricing packages and promotional strategies., • Ensure that all services are delivered efficiently, maintaining high customer satisfaction and retention. Leadership & Collaboration • Work closely with the Director to align financial objectives with operational goals., • Support the Director in decision-making through accurate financial insights and risk assessments. Qualifications • Degree in Business Management, • Degree in Business Development, • Degree in Financial Management, • Or any other qualifications that could be clever to the role English/Spanish/Tagalog Speaking

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  • Volunteer Supporting Director
    Volunteer Supporting Director
    28 days ago
    Part-time
    London

    The Social Supermarket Initiative The Social Supermarket Initiative (SSI) is a community-led social enterprise tackling food insecurity and promoting sustainable community growth through our affordable supermarket model, outreach programmes, and ethical partnerships. We are seeking Supporting Directors to join our Board, contributing strategic insight, expertise, and oversight to strengthen SSI’s governance, operations, and long-term impact. Key Responsibilities • Provide strategic guidance and oversight to ensure SSI delivers on its community mission and legal obligations., • Support the Board in policy-setting, financial accountability, and risk management., • Contribute specialist expertise (e.g. governance, finance, partnerships, community development, food systems)., • Champion SSI’s values and act as an ambassador, building relationships with partners, funders, and local organisations., • Monitor progress against strategic goals and ensure decisions align with SSI’s community purpose. Core Duties • Ensure SSI acts within its powers and upholds its community interest objectives., • Exercise reasonable care, skill, and diligence in all Board matters., • Safeguard SSI’s financial integrity, sustainability, and compliance with relevant regulations., • Provide advice and constructive challenge without engaging in daily operations., • Join working groups or committees (e.g. finance, growth, governance) where relevant to your expertise. Expectations of the Role • Attend and prepare for quarterly Board meetings and one annual review., • Stay informed about emerging issues in food justice, sustainability, and community wellbeing., • Participate in subcommittees or project groups as appropriate., • Maintain confidentiality, uphold SSI’s ethical standards, and champion diversity and inclusion. About You Essential • Commitment to SSI’s mission and social purpose., • Strong communication, collaboration, and leadership skills., • Experience in governance, management, or community initiatives (professional or voluntary)., • Sound judgement, integrity, and a solutions-driven mindset. Desirable • Knowledge of social enterprise, food systems, sustainability, or community engagement., • Understanding of governance, finance, or charity operations., • Lived experience of food insecurity, social inequality, or community leadership. What We Offer • Opportunity to contribute to a purpose-driven social enterprise with measurable community impact., • Experience in board-level leadership, governance, and strategy., • Networking opportunities through community events and partnerships., • Reimbursement of reasonable travel and meeting expenses., • Training and development opportunities in governance and management. How to Apply Please send your CV (max 2 pages) and a short statement (max 300 words) outlining your interest and relevant experience.

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  • Management Consultant
    Management Consultant
    1 month ago
    £50000–£55000 yearly
    Full-time
    Borehamwood

    The role involves analysing business operations, identifying strategic and operational improvements, assessing risks, and advising management teams to enhance performance, efficiency, and profitability. The position requires strong analytical, communication, and problem-solving skills to develop solutions that align with organisational goals and regulatory frameworks. Key Responsibilities: • Business Analysis & Strategy Development:, • Analyse organisational structures, business models, and workflows to identify areas for improvement., • Develop business cases, feasibility studies, and process re-engineering plans., • Provide recommendations to optimise performance, reduce costs, and enhance productivity., • Consultancy & Advisory Services:, • Advise senior management on corporate strategy, policy, and operational issues., • Support the implementation of change initiatives, including digital transformation, restructuring, and mergers., • Deliver insights on best practices, governance frameworks, and performance management systems., • Risk Management & Compliance:, • Identify and assess financial, operational, and strategic risks affecting the organisation., • Develop risk mitigation frameworks and contingency strategies., • Ensure compliance with relevant standards, regulations, and corporate policies., • Project Management & Delivery:, • Define project scope, objectives, and deliverables in alignment with business needs., • Coordinate with cross-functional teams to ensure timely project execution., • Monitor and report on project progress and outcomes to stakeholders., • Data Analysis & Reporting:, • Conduct market research and data analysis to support decision-making., • Prepare business performance reports and dashboards., • Present findings and strategic recommendations to management or clients., • Key Skills and Competencies:, • Strong analytical and problem-solving abilities., • Excellent communication, presentation, and interpersonal skills., • Proficiency in data analysis tools and business intelligence software., • Knowledge of risk management principles and frameworks., • Strategic thinking and business acumen., • Project management and change management experience., • Understanding of relevant regulations, governance, and compliance requirements.

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  • Service Manager
    Service Manager
    2 months ago
    £32000–£37000 yearly
    Full-time
    London

    As a Service Manager at Normanshire Care Services Ltd, you will be responsible for overseeing care and support operations within at least one service area, ensuring compliance with contract specifications. Candidates should possess either an NVQ Level 3 or 5, along with relevant management qualifications. A thorough understanding of CQC KLOE and experience with diverse client groups is crucial. Familiarity with MCA and DOLs, as well as budgeting and staff management experience, is required. Key Responsibilities: • Collaborate with the Service Manager to manage service rotas and organize stakeholder meetings., • Ensure timely repairs and compliance with safety regulations., • Conduct support planning and risk assessments, maintaining high-quality documentation., • Develop Personal Emergency Evacuation plans and handle complaints transparently., • Supervise and develop staff, manage agency usage within budgets, and oversee financial transactions., • Implement safeguarding policies, conduct audits, and facilitate key working sessions., • Support service users with benefit applications and lead pre-admission assessments., • Ensure effective medication administration. Qualifications: • NVQ Level 3 or 5, • Relevant management qualifications Skills: • Strong numeracy and literacy, • Proficient in IT, • Excellent communication and organizational skills, • Ability to multitask and work flexibly, • Leadership and team management abilities Join Normanshire Care Services Ltd to make a meaningful impact by providing high-quality, person-centred care. You will work shifts, including nights if needed, and engage in "On Call" duties to ensure the wellbeing of those we serve.

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