Client Account Manager
il y a 2 jours
Manchester
Client Account Manager (Logistics/Freight Industry) Full time, permanent position Location - Mostly remote with travel to the office in Manchester if and when required. Working hours: Monday – Friday, 08:30am - 05:30pm (42.5 hours) Our client (A global 3rd Party Logistics Provider) are seeking an experienced Client Account Manager to join our client's growing Sales Team. The ideal candidate will be an experienced and commercially driven Account Manager with a strong background in the logistics sector, particularly within airfreight services. With a minimum of five years’ experience in a similar role, they will bring a proven track record of growing key accounts, delivering against revenue targets, and identifying new business opportunities. Possessing specialist knowledge of Airfreight Dangerous Goods by Air and Road, they will be confident managing complex client requirements while building long-term, value-driven relationships. Highly proactive and customer-focused, the successful individual will thrive in a fast-paced environment, balancing account development with new business activity, and working collaboratively to deliver exceptional service and sustained growth. You'll be responsible for: Over achieving revenue and profit targets for your nominated existing accounts Driving growth of the business through new customers and enhanced offerings from existing customers Producing annual Account Plans for nominated accounts Managing the customer contracts / SLAs Ensuring that the appropriate KPI measures are in place to ensure we meet our client's contract / SLA customer commitments and to enable internal monitoring of the customer’s performance against the Account plan Introduce (as appropriate) the full range of propositions to customers Build and maintain strong and long-lasting relationships with specified customer(s) Effectively communicate with the customers to drive both continued revenue, profit growth and increased engagement Working closely and collaboratively with internal stakeholders to ensure seamless service delivery and KPI adherence Establishing key contacts, relationships and connections across the wider sector Developing a deep understanding of the customers’ business including group and extended opportunities, competitive influences on the business, networking opportunities and customer competitors where our client could seize a marketing opportunity Ensuring customers are aware of the latest solutions to drive efficiencies, grow the business and maximise potential Being the advocate for client needs within specific resource constraints Identifying cross-functional service/product opportunities Overall Purpose & Scope of the position: Over achieve revenue and profit targets for your nominated accounts Win new accounts Driving growth and development of the business through key accounts Take ownership and coordinate the management processes in line with the business and customers’ requirements Forward planning for future requirements Review and develop processes to help standardise, minimise waste and increase efficiency Manage weekly customer appointments Develop systems to promote transparency within the department and reporting Take a proactive approach in reducing costs and improving efficiency Keeping the teams and the business well informed Maintaining and recording accurate data within the CRM system on a daily/weekly basis. The successful candidate will have the following key skills & experience: Demonstrable achievements in a similar role within the logistics market with at least 5 years continued experience with specialist knowledge of Airfreight Dangerous Goods by Air & Road Proven record of achieving revenue and profit targets Proven ability to grow accounts within the logistics market place through increased engagement and identifying opportunities Experience of working within a fast paced, high growth logistics environment New business success Excellent negotiating skills Minimum 5 years Air Freight experience within the logistics industry. A dynamic, pro-active approach to working with customers, quickly addressing their needs and ensuring any issues and challenges are resolved swiftly A proven ability to put the customer’s requirements at the heart of what we do, striving to deliver high quality customer service at all times Strong understanding of B2B and working collaboratively across functions to achieve success Demonstrable ability to communicate, present and influence credibly and effectively at all levels of organisations Track record of managing multiple commercial processes (budgets, contract renegotiation, KPI measurement), forecasting precisely, and identifying the solutions we can offer resulting in a positive commercial outcome for our client and their customers Full Clean Driving License Company benefits: 25 days holiday plus bank holidays with option to purchase up to an additional 5 days. Basic salary plus car allowance Some examples of suitable company backgrounds include: DHL, UPS, Schenker, Kuehne & Nagel, Davies Turner Or other freight forwarders, particularly those with experience selling airfreight services. The successful candidate will preferably be based in the Midlands or Northwest. This position may include requirements to travel in the UK and abroad. If you're an experienced Client Account Manager within the Logistics/Freight Industry, please apply with a copy of your CV. We'd love to hear from you