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Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce. Monitor customer health and proactively address risks or dissatisfaction. Work cross-functionally with Product, Support, and Marketing teams to advocate for customer needs.

The Employee IT Experience Team are looking for an enthusiastic and customer focused Customer Success Manager at Higher Officer (HO) grade. Customer Success Manager - Telford - Plaza 1 and 2 About the job Job summary Discover a car

The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements int

You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month. Build strong relationship with key contacts of all customers within allocated customer base. Effectively manage all incoming communication from cu

A leading technology and transformation solutions provider in Greater London is seeking an experienced Service Delivery Manager. The role involves managing client relationships and ensuring successful service delivery in alignment with best practices.

A leading property management firm in Greater London is seeking a Customer Success Manager to enhance client engagement and ensure operational excellence throughout the customer lifecycle. The role involves onboarding, adoption, and long-term success management, requiring excellent communication and

A growing technology company in Greater London is looking for a Customer Success Manager to oversee cargo airline accounts and drive customer success. This role involves leading customer lifecycle management, analyzing performance metrics, and collaborating with cross-functional teams. The ideal can

A global health and well-being provider is seeking a Senior Customer Success Manager to enhance client relationships and employee engagement.

Own and manage a portfolio of enterprise customers, acting as the primary point of contact for customer success. You will work closely with an Account Manager, sharing expansion targets and building a strong pipeline within your accounts. Develop a deep understanding of each customer’s environment

We’re hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. Customer Success Manager / Inside Sales (Contractor). You’ll be responsible for ensuring customers are successful while also identifying o

A leading technology company in London seeks an experienced Customer Success Manager. Candidates should have over 5 years of experience in Customer Success or Account Management within a SaaS environment. This position emphasizes in-person collaboration and offers a dynamic work environment, contrib

A leading enterprise software organization in Central London is seeking a Customer Success Manager to support enterprise clients in achieving their objectives. The ideal candidate must have experience in Customer Success or Technical Account Management, with a strong understanding of enterprise IT e

A performance platform company in Greater London seeks a Customer Success Manager to drive value across a customer portfolio.

We’re looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Help our customers driv

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Strategic Customer Success Manager - French Speaking. Lead Success Plans, QBRs/EBRs, and str

We're looking for an enthusiastic and driven Customer Success Manager to join the JustGiving team in a fixed-term maternity cover role to own and manage a diverse portfolio of charity customers. Analyse data on fundraiser and donor behaviour, seasonal trends, and competitor successes; and share this

A fast-growing technology company in London is seeking an Enterprise Customer Success Manager to manage top-tier enterprise accounts. You will leverage your strong analytical skills to drive customer growth and satisfaction, ensuring the successful adoption of new features while collaborating across

Senior Customer Success Manager (12 month ftc). Senior Customer Success Manager – B2B FinOps Platform. This is a senior, hands-on Customer Success Manager role.

A leading SaaS company is seeking an experienced Customer Success Manager to own the customer journey and drive transformation. Candidates should have 5-8 years in customer success roles, strong stakeholder management skills, and a passion for customer success. Be the reason our customers thrive.

A leading software company in the United Kingdom is seeking a Mid-Market Customer Success Manager. The ideal candidate has over 3 years of experience in customer-facing roles and excels in relationship management and strategic thinking. In this role, you will manage a portfolio of customers, ensurin

A technology company specializing in vehicle inspection is seeking a Strategic Customer Success Manager in the UK.

As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solution

Wood Mackenzie Intelligence ConnectedWood Mackenzie ValuesThe Senior Manager, Customer Success for the Power & Tech vertical leads a team of Customer Success Managers supporting customers across power markets, utilities, renewables, technology providers, and energy transition workflows. Main Re

A leading SaaS solutions provider in the UK is seeking a dynamic Customer Success Manager to enhance client value and engagement. Ideal candidates have 3-5 years of experience in customer success, strong relationship skills, and a consultative approach. This role involves building strong relationshi

Have big ambitions and offer incredible products that address our customers' pain points. Yabble is part of the YouGov group, providing access to world-leading AI tools, a wealth of data products, and a global customer base.

A leading provider in the sports industry is seeking a Customer Success Manager to manage relationships with top-tier clients including publishers and broadcasters. Ideal candidates will have at least 7 years of experience in a customer success role, excellent communication skills, and a strong unde

A leading social media management company is seeking a Customer Success Manager to maintain and enhance client relationships. This role offers the chance to work in a dynamic international environment and requires strong communication skills, experience in customer success, and proficiency with CRM

A leading customer feedback platform in Greater London is seeking a Customer Success Manager to oversee client retention and revenue growth. The ideal candidate will have over 4 years of customer success experience, strong communication skills, and a proven track record in account management.

A data innovation company in Greater London is looking for a Customer Success professional who will enhance client relationships and drive revenue growth. Responsibilities include reducing churn, analyzing customer needs, and coordinating with cross-functional teams.

A leading technology company is seeking a Customer Success Manager in Greater London to enhance customer engagement and ensure widespread adoption of their platform across enterprise clients in the legal, accounting, and finance sectors. The role requires over three years of experience in customer s

A leading software company in Greater London is seeking a Senior Customer Success Manager to enhance customer satisfaction and support. You will guide customers in maximizing their investment and strategically implement solutions, define success metrics, and collaborate with various teams to ensure

A leading B2B platform company in London is seeking an experienced Customer Success Manager II to drive customer adoption of their innovative solutions. Ideal candidates will have 3-5 years of experience in customer success roles, strong skills in strategic account management, and the ability to col

A leading LegalTech company in Battersea is seeking a Customer Success Manager to join its Family Law Team. The ideal candidate will have 3-5 years of experience in customer success or account management and must possess strong organizational and communication skills. This full-time role involves bu

A leading global payment solutions firm is seeking a Customer Success Account Manager II to cover a 12-month maternity leave. This role involves managing a portfolio of over 300 European customers, driving growth, and enhancing customer engagement.

Senior Technical Program Manager, Customer Engagement, Applied AI. As a Technical Program Manager, you will be the primary delivery Directly Responsible Individual (DRI) across multiple customers, and the orchestrator of delivery pods that span Product, Development, Go-to-Market (GTM), Partner and C

We’re looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. Customer Success Manager (Dutch Speaker). Customer Success experience in the SaaS industry,

The Customer Success Manager will partner with some of Maze’s most impactful customers, helping them adopt Maze effectively while elevating their research maturity and confidence. Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment. Cross‑Functional Partnershi

Stephanie Richardson, Senior Manager of Customer Success. Senior Manager, Customer Success - EMEA. Customer Success Manager (Paid Search, PPC, Google Ads).

Customer Success, Technical Account Management, or enterprise software consulting. Translate customer business goals into structured Success Plans with milestones, owners, timelines, and measurable outcomes. Resilience, composure, and leadership presence – especially in complex or high‑pressure

The Customer Success Manager (CSM) at Provenir plays a pivotal role in ensuring that customers derive maximum value from our AI‑powered risk decisioning platform. Collaborate with Sales, Marketing, Product, and Support teams to ensure a unified approach to customer success. Identify and capitalize

As a Customer Success Manager, you will:. Proven experience in Customer Success or Technical Account Management role is essential. Contribute to the refinement of Customer Success practices as our function grows.

Develop and execute tailored success plans aligned with each customer’s strategic objectives. Customer Success, Account Management, or Consulting within enterprise software / SaaS. Familiarity with customer success frameworks, methodologies, and tools.

First dedicated Customer Success hire, offering full ownership of the post‑sale function and the opportunity to shape how Customer Success is delivered day‑to‑day. Minimum 4+ years’ experience in a Customer Success, Account Management, or commercially focused client‑facing role within a B2

A global health and wellbeing provider is seeking a Customer Success Manager to drive strategic partnerships and enhance client relationships. Ideal candidates will have over 3 years in account management or customer success, with a strong consultative approach.

This role requires diving deep into customer needs to identify barriers to adoption, establishing success metrics to measure customer satisfaction and deployment progress, and addressing challenges through problem-solving and cross-functional coordination. We are seeking an experienced, self-motivat

Proven work experience as a Customer Success Manager or Account Manager, managing a dedicated book of business comprising of large, complex, global enterprises. We are looking for a Customer Success Manager to play a crucial role in conveying our vision and capabilities to Tax. Design and execute st

A leading real estate services provider is hiring a Customer Success Manager to handle remote implementations in London and Norfolk, UK. The ideal candidate will exhibit exceptional relationship skills, technical proficiency, and project management excellence to drive successful outcomes and long-te

Customer Success is a key role to ensure Workday’s customer happiness and success. Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. Our Customer Success Managers work directly with customers to i