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ISR Recruitment seeks a 3rd Line Support Engineer / Technical Manager in Redruth, Cornwall.

About The Company The Rosewarne family is recruiting! We don’t just care for people, we care about them -and that’s what makes this a job to love. Seeing the smiles on the faces of Rosie, Chloe, Grace and Alistair and everyone else we support - it makes every minute of this job worthwhile. They overcome so much to live their best lives and it really is so worthwhile to be part of it. What we love most is enjoying the Cornish sun, enjoying cocktails and music, either in our garden or out and about. If it’s not sunny there’s still plenty to do including indoor sports days, discos, baking, pamper sessions and painting - there’s no end to the fun we have. It’s not really a job, it’s a lifestyle where we come to work and live life to the full. If that sounds like a bit of you - join us for a mocktail and find out more about what we do! At Salutem Care and Education, we recognise the value and wisdom that come from all stages of life. Join our team to be a part of a community that truly appreciates the richness of age diversity. As a Senior you’ll join us with previous experience in a support role, and able to hit the ground running. Thanks to your support with day to day activities, care plans and reviews, you’ll help us make a difference to the lives of the individuals we support. Our Senior Support Workers are there to ensure the health, welfare, education and development of the people we support is promoted at each step of their journey. Now we've shared a glimpse of what it's like to work for us, let us introduce ourselves. We’re Salutem and we are committed to making a positive impact on the lives of thousands of children and adults in England and Wales across our residential homes, schools and day centres. Our dedicated support teams empower individuals to overcome any obstacles and live the life they choose. Each day will be different, and the main focus of your role is to provide daily support to adults in our residential services. It’s definitely not a normal 9-5, you can work days, nights, and flexible shifts too. Talking of ‘dream’ jobs, some of our shifts are sleep-ins! We want the best for everyone we support and that's what makes us a family. If you have the ability to support someone to feel at home, be their true self, and do what makes their heart happy - we want to hear from you. This is a meaningful role and will suit someone who is looking to make a difference and make memories that'll last a lifetime. We know our staff put 100% into building brighter futures for the individuals we support. That's why we offer career progression no matter where you start in the organisation. Your progress here will be regularly reviewed and as you gain expertise your rate of pay will increase. We believe in creating a Career from Care and we want the support workers we recruit now to become our managers of the future! We’re committed to supporting the wellbeing of our team and our benefits package has something for everyone – including these key highlights: - Competency Frameworks and Pay Scales – We have a development and reward initiative in place for all our individual colleagues and teams, showing clear career pathways, progression & promotion opportunities, and pay scales to work towards if desired. - Blue Light Card – Working in social care, all our staff qualify for thousands of discounts in shops, restaurants, and venues on the high street with a Blue Light Card. You can register to get 2-years access to the Blue Light Card for £4.99 and reclaim this cost via our expenses process. - Wagestream - Any day can be payday with Wagestream, as you can withdraw some of your wages earned early.* - Care Friends, Refer-a-Friend Scheme – Instantly earn points and cash rewards for referring people you know for roles at Salutem. - Sovereign Health Care Plan – Affordable cover to help with your healthcare and private medical costs. - Canada Life, Group Life Assurance - To protect all our staff from day one of employment, we provide a Death in Service benefit via Canada Life, which is offered at 1 x your annual salary. - Blink, our internal communications app - Giving you a voice and a sense of community across the organisation. - Pension scheme - for all qualifying staff - Free DBS check (Disclosure and Barring Service) As an organisation, we're committed to supporting our teams and offering a range of perks that look after your financial, mental, emotional and physical wellbeing. *Terms and conditions apply. We have a massive duty of care towards those we support who are often the most vulnerable in society, which is why our staff are encouraged to keep up to date with vaccines and focus on self-care too. About The Role Senior Support Worker We are looking for an experienced and compassionate Senior Support Worker to lead shifts and support the delivery of high-quality, person-centred care. You will provide guidance and mentoring to Support Workers while ensuring individuals receive safe, effective support that promotes independence, wellbeing, and positive outcomes. Key Responsibilities: Lead and support staff during shifts, promoting best practice and person-centred care. Deliver and oversee tailored support that promotes independence, dignity, choice, and inclusion. Support the development and review of care plans, risk assessments, and outcome-focused support plans. Monitor individuals' health and wellbeing, liaising with healthcare professionals as required. Ensure safe medication management, accurate record keeping, and compliance with organisational policies. Support Positive Behaviour Support (PBS) approaches and guide staff in managing complex behaviours. Promote safeguarding, human rights, and the wellbeing of individuals at all times. Complete audits, quality checks, and contribute to continuous service improvement and CQC compliance. Oversee financial records and support individuals with budgeting and money management where appropriate. Maintain a safe, clean, and welcoming environment, ensuring health and safety standards are met. Act as the senior person on shift, responding to incidents and supporting operational requirements. Deputise for the Team Leader or Manager when required.What We're Looking For: Experience in health and social care, ideally in a senior or supervisory role. Strong leadership, communication, and organisational skills. Knowledge of safeguarding, medication management, PBS, and person-centred support. Commitment to delivering outstanding care and achieving positive outcomes. Flexibility to work a range of shifts, including weekends, bank holidays, sleep-ins, waking nights, and participation in the on-call rota where required.Join us and play a key role in supporting people to live fulfilling, independent lives. Our Core Values: ➡️Supportive: Helping everyone reach their full potential. ➡️Ambitious: Striving for the best outcomes. ➡️Loyal: Prioritising our staff and the people we support. ➡️Unique: Innovating without compromising quality. ➡️Transparent: Fostering openness and mutual respect. ➡️Engaging: Partnering with everyone involved. ➡️Meaningful: Offering fulfilling opportunities. Why Choose Us? ✅Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support. ✅ Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support. ✅ Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance. ✅ Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities. Still not convinced? Recognised as a Top Employer United Kingdom 2026 by the Top Employers Institute. Named among the Top 100 Global Inspiring Workplaces by Inspiring Workplaces. ♿ Proud to be a Disability Confident Committed employer. Salutem Care and Education is dedicated to protecting and promoting the well-being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre-employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks

3rd Line Support Engineer / Technical Manager • Redruth, Cornwall (Onsite with some Hybrid-Working), • Up to £50,000 per year, • Plus 25 days holiday plus bank holidays, Pension, Professional Certifications and Training paid for, etc. Skills and Experience: • Owning complex projects and leading the more involved and technically demanding work from planning through to delivery., • Partnering directly with the directors on strategic projects, giving you visibility into the business side of the MSP, not just the technical side., • Acting as the senior technical voice for your customers, running technical reviews, shaping their future roadmap, and being the person they trust for the big decisions., • Shaping how the technical team grows - you will have real input into defining the procedures and systems the team operates by, not just following what is already there., • Mentoring T1/T2 engineers, building their skills so they grow into stronger engineers rather than just fixing their problems., • Handling escalations that need real depth of expertise and subject matter expertise., • Documenting systems and procedures so your expertise scales beyond just you., • Presenting new systems and technologies to the team, where you'll be at the front of what they adopt next, giving you a real say in our tech stack - where a certification, course, or exam has a clear benefit to the business, they will fund it., • Working across a varied stack and client base, different technologies, different customer environments, to ensure the role stays interesting and your skills stay broad. The Opportunity: Our client based are a managed service provider with offices here in Cornwall are currently looking to recruit for a 3rd Line Support Engineer / Technical Manager on a permanent basis. My client is looking for someone who is proven at both a 3rd Line engineering level and is looking to step into a management role but is still willing to be hands-on and technical, as and when required. The primary focus will always be that you function as a technical escalation point and project lead and ideally, you’ll primarily be office-based role with visits to customer sites as required. For this opportunity, company-wide visibility by being in the office is important as it strengthens company culture and means you are available to mentor other engineers in real-time and support the wider team when they need you. Applications: To learn more about our client and this great opportunity on offer working as a 3rd Line Engineer / Technical Manager based in Redruth; please call and speak with John Noonan here at ISR Recruitment or please email me a copy of your very latest CV and I’ll call you back to discuss the role in more detail

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