Remote Field Service Engineer (North)
3 days ago
Worthing
We are seeking an experienced and dedicated Field Service Engineer to join our team. The Field Service Engineer will be responsible for surveying, repair, set-up, service and providing technical support in the field to Customers, Engineers and Installers for all Grant products. Having qualifications in OFTEC, F Gas, Unvented hot water and Part P would be highly advantageous. Field Support Area : Post Codes PA, FK and G (Paisley, Falkirk and Glasgow) Duties & Responsibilities: • Attend site to carry out repair work on products covered by the manufacturer’s warranty., • When required carry out site survey and commissioning of Grant Engineering products., • Promote Customer Satisfaction throughout the department/Company ensuring that all our customers receive a valued service., • Advise customers, installers, and commissioning engineers on product installation., • Dealing with Technical issues, administration and correspondence on a day-to-day basis., • Assist in the management of your diary including providing up to date local / logistical information for your area., • Bringing matters of disrepute to FSM., • Carrying out a substantial amount of driving on a daily basis with overnight stays when required., • Responsible for the correct use of tools and equipment on and off site and ensure that appropriate Health and Safety guidelines are followed., • Provide on-site / In-house training / Assessments as requested by the company., • Identify Technical / Service trends and report all concerns to the FSM., • Identify potential sales leads (3 or more units) and pass details to relevant Area Sales Manager., • Encourage In-House training programmes for suspect Engineers / Installers by referring either to training Administrator or to the relevant Area Sales Manager., • Keep up to date with current legislation regarding Oil Fired Boilers, Air source heat pumps, Biomass, Smart controls, Solar thermal & unvented hot water and the Installation, Service and Commissioning of the appliances., • Keep up to date with new in-house developments and attend internal training programmes as required., • Ensure all Professional Qualifications are kept up to date. Our Engineers cover the following disciplines, and specific training will be provided: • Oil boilers Solar Thermal, • Air Source Heat Pumps Unvented cylinders, • Biomass Smart controls After successful completion of 2 – 4 months training you will work at least 20 Saturdays / annum either as overtime or in lieu of a weekday. Based on a 5-day working week.