Scheduler/Team Administrator
4 days ago
Nottingham
We are seeking a highly organised and detail-oriented Technical Administrator/Scheduler to join a busy technical operations team of six. This is a fully on-site role, supporting the effective scheduling, coordination, and completion of technical works within a designated region. The successful candidate will play a key role in ensuring Service Level Agreements (SLAs) are met, and customer expectations are exceeded. Key Responsibilities • Schedule all technical work within the designated region in line with agreed Service Level Agreements (SLAs), • Receive, log, and distribute technical jobs, ensuring accurate and timely dispatch to engineers., • Proactively monitor engineers' daily activity, making regular contact to ensure early dispatch, first job attendance, and successful job completion throughout the day., • Maintain and update spreadsheets tracking jobs distributed, in progress, and completed, • Monitor the scheduling portal (Cash4Windows) to maintain Real Time visibility of engineer activity and highlight any anomalies to the manager., • Ensure each engineer's area is clear of jobs at the end of each shift by contacting all engineers by telephone, • Pass any high-priority jobs requiring same-day attendance by the on-call engineer and liaise with technical support helpdesks where required., • Book works directly with sites in line with customer and site-specific requirements., • Process orders to ensure work is completed in a timely manner, allowing invoices to be raised, • Retrieve and respond to all phone and email messages within SLA requirements, • Update client portals and helpdesks in accordance with specific account instructions., • Build and maintain strong working relationships with Engineers, Stores/Supply Chain, Operational Managers, and Technical Support teams, • Liaise with key clients over the phone to enhance internal and external working relationships, • Complete daily, weekly, and monthly checklists, maintaining a clear audit trail of all activity., • Previous experience in a scheduling, coordination, or technical administrative role, • Excellent communication skills with the ability to provide clear, precise, and professional information, • Strong IT skills, particularly with Microsoft Excel and other Microsoft Office applications, • Highly organised with strong attention to detail, • Confident working in a fast-paced, SLA-driven environment, • Fully on-site role (five days per week), • Immediate availability preferred interviews on 12th, 13th and 14th of January, • Any ad hoc duties as required by the line manager Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.