Trabajos social housing en Newcastle Upon TyneCrear alertas

Key responsibilities 1. Operational leadership & performance • Lead day-to-day operations across supported living services, ensuring safe staffing, consistent practice, and reliable service delivery., • Set clear operational standards and performance expectations for managers and teams., • Drive occupancy, capacity planning, and efficient deployment of support hours in line with assessed needs and commissioned packages., • Manage service risk: environment, lone working, community risk, staffing risk, clinical/behavioural risk (where relevant). 2. Quality, governance & CQC readiness • Maintain CQC readiness across all services: evidence-based systems, robust audits, and consistent documentation., • Own the quality framework: audit schedules, action plans, learning loops, and sustained improvements., • Monitor and improve performance against CQC Key Lines of Enquiry (KLOEs): Safe, Effective, Caring, Responsive, Well-led., • Ensure governance is real, not theatre: good minutes, clear owners, deadlines met, measurable improvements. 3. Safeguarding, risk & incident management • Act as senior safeguarding lead (or deputy) ensuring timely reporting, high-quality investigations, and effective multi-agency working., • Oversee serious incidents, complaints, whistleblowing, and escalation pathways., • Ensure duty of candour is applied appropriately and consistently., • Lead learning from incidents (trend analysis, thematic reviews, corrective actions that actually stick). 4. Regulatory compliance & statutory frameworks • Ensure compliance with relevant legislation and guidance, including (as applicable):, • Health and Social Care Act 2008 (Regulated Activities), • Care Act 2014 (safeguarding), • Mental Capacity Act 2005 (capacity assessments, best interests), • DoLS/LPS awareness where relevant to pathway/interface, • Health & Safety, COSHH, fire safety, RIDDOR, GDPR, • Ensure CQC notifications are made correctly and on time (where required by your regulated activities)., • Maintain policy, procedure, and training compliance across services. 5. People leadership: recruitment, retention, capability • Build high-performing service leadership through coaching, supervision standards, and clear accountability., • Oversee recruitment plans, onboarding quality, rota integrity, and retention strategies., • Manage capability, disciplinary processes, attendance, and culture issues fairly and decisively., • Ensure mandatory training compliance and role-specific competence (PBS, autism, epilepsy, meds, etc. as relevant). 6. Financial and contract performance • Own operational budgets: staffing ratios, agency use, rota efficiency, travel costs, and service-level P&L performance., • Work with finance/commissioners to ensure packages are accurate, reviewed, and delivered as commissioned., • Deliver measurable improvements in agency reduction, vacancy management, and efficiency without compromising care. 7. Service development & strategic delivery • Support mobilisation of new services, transitions, and service redesign., • Build strong commissioner relationships and contribute to tenders, service proposals, and growth plans., • Lead improvement projects (e.g., medication governance upgrade, auditing overhaul, PBS quality drive, digital care planning rollout). 8. Stakeholder management • Maintain professional relationships with families, advocates, social workers, commissioners, housing partners, and multidisciplinary teams., • Lead complex meetings: placement breakdown prevention, safeguarding strategy, best interests, complaint resolution., • Ensure people supported are meaningfully involved in decisions about their lives and service improvements.

Job Title: Referrals & Contracts Manager Role Purpose To lead and manage the organisation’s referral pathway, contract management, mobilisation of new services, and bid/tender submissions within a CQC-regulated supported living environment. The role is responsible for ensuring safe, suitable placements, contract compliance, sustainable occupancy levels, and high-quality tender submissions that support strategic growth. This role directly impacts revenue stability, regulatory compliance, and commissioner confidence. Key Responsibilities Referral Management & Placement Oversight • Act as the central point of contact for all incoming referrals from Local Authorities, ICBs, and other commissioners., • Review referral documentation including assessments, risk profiles, funding approvals, and care requirements., • Assess placement suitability in collaboration with Registered Managers and clinical/operational leads., • Coordinate timely responses to commissioners within agreed KPIs., • Maintain a live referral tracker, pipeline forecasting, and conversion analysis., • Ensure placements align with service capacity, skill mix, and CQC registration scope., • Lead mobilisation of new placements from contract agreement to service commencement., • Coordinate staffing requirements, recruitment, training needs, and rota planning., • Ensure all care plans, risk assessments, MAR charts, and compliance documentation are in place prior to go-live., • Liaise with housing providers, landlords, and external professionals where required., • Oversee structured handover to operational teams post-mobilisation., • Maintain oversight of all placement contracts and service agreements., • Review contract terms to ensure pricing, service scope, KPIs, and reporting requirements are understood and adhered to., • Track contract start/end dates, uplift cycles, renewal deadlines, and framework agreements., • Support negotiations on fee uplifts, variations, and amendments., • Ensure services are delivered in line with contractual obligations and funding agreements., • Work closely with finance to ensure billing accuracy and alignment with commissioned hours., • Identify and monitor tender opportunities through procurement portals and commissioner networks., • Lead completion of PQQs, ITTs, DPS applications, and framework submissions., • Coordinate contributions from operations, finance, HR, and quality teams., • Maintain and update a tender library including policies, KPIs, case studies, and CQC evidence., • Track submission deadlines, clarifications, and award outcomes., • Develop and maintain strong professional relationships with commissioners, social workers, care coordinators, and housing partners., • Represent the organisation at provider forums and partnership meetings., • Produce regular reports on referral volumes, conversion rates, occupancy, and contract status., • Monitor trends in referral rejection, voids, and contract performance risks., • Provide data insights to senior leadership to support strategic planning.

General Overview This is a role for someone who is passionate about solving domestic property subsidence issues to the highest technical standard. The role covers all aspects of Engineering for our residential subsidence repair business. It is a hands-on role in all aspects, including site visits and being personally responsible for deliverables including supporting our Global businesses. Key tasks include: Accurately diagnosing subsidence properties both structurally and geotechnically and creating technically correct treatment plans, Feasibility of schemes, design, design checking, quality assurance of all residential designs, quote quality checking and advising the operations department on engineering matters. About the Company At Geobear, we’re building something incredible. Established over forty years ago, Geobear is a fast-growing ground engineering contractor specialising in sustainable solutions, working in various market sectors. We are looking for excellent new people to join our business and be an integral part of our growth plans. We prioritise our values and provide a place where you can be yourself and thrive. Geobear offers opportunities for development, growth, and a remarkable career. We work directly or indirectly for all the major infrastructure owners and built very strong relationships in this market. We have achieved significant growth over the past few years and have very ambitious and exciting growth plans for the next 15 years. What Sets Geobear Apart Geobear leads the industry with sustainable and efficient ground stabilisation solutions. Our advanced resin injection technology is a non-disruptive, faster, and more sustainable alternative to traditional methods. Sustainability: Our eco-friendly solutions reduce the carbon footprint, addressing ground stabilisation issues worsened by climate change. Efficiency: We deliver projects swiftly with minimal disruption, ideal for businesses needing quick turnaround times. Innovation: Continuous innovation ensures state-of-the-art, effective, and sustainable solutions. The company vision is on continuous improvement Culture: We foster a growth mindset culture where every team member has an opportunity to harness their skills and experience and to develop their professional skills to advance in the company if they perform well over time. Join Geobear and be part of a team that’s making a significant positive impact on the environment and the future of ground engineering. Our Vision and Values Purpose: We enhance people’s quality of lives by reducing stress and expedite decarbonisation of the planet. Vision: To be the world leading provider of sustainable geotechnical asset management solutions. Our Culture If you are hungry for growth, enjoy targets and are open-minded about new ways of thinking and doing things, you will find it great working for Geobear. Our job is to solve problems for our clients, so the more proactive a problem solver you are, the better you will fit into our team of dedicated colleagues. We strive to keep our clients' world running with our proven technology which saves time, money and the impact on the world. Qualifications • Educated to degree standard in Civil & Structural Engineering, M Eng / MSc (Eng) preferable, • A track record of designing geotechnical solutions, preferably in domestic subsidence space, • IT skills across multiple platforms - Google Suite/MS Office/Salesforce/Plaxis, • Experience in retaining wall analysis and design., • Member of ICE / IStructE Experience • c10 years experience in engineering, • Variety of project sizes and complexities (all causations of subsidence), • Ideally coming from a contracting and / or consulting business and / or loss adjusting and / or building control with experience in building / foundation engineering and repair. This role requires someone who is used to dealing with multiple tasks at a time with strong ICT skills, preferably Salesforce. Experience of dealing directly with both customers and internal stakeholders. They will have a good knowledge of building techniques and design. Personal attributes • Passion for subsidence in domestic properties and technical excellence., • Strong team player and excellent communicator., • Operates with high integrity, is resilient and takes ownership of their objectives. This person should be knowledgeable, highly organized, dynamic and flexible in their approach and should be of a strong character and have the ability to challenge performance and be challenged., • Hands-on individual who is used to working in a fast paced changing environment. Someone who can work under pressure, solve problems and is a good team player., • Ability to work with speed to issue design and QA approvals, • Ability and willingness to carry out virtual inspections of residential dwellings to diagnose the problem Responsibilities • Visiting properties online (80%), • Visiting properties in person (20%), • Diagnosing properties, • Creating designs, • Technical support of Area Managers, • Training of Area Managers, • Proactive customer work to educate the market, • Developing feasibility schemes, • Designing a suitable repair for buildings that have suffered from subsidence, • Checking of internal design in accordance with in house design guidelines, • Checking the quality of quotations in lines with in house quoting guidelines, • Signing off Certificates of Structural Adequacy., • Overseas support during holiday periods, • Working with operations to learn how designs perform on site, • Supervising retreatment works on site, • Customer facing meetings (CPDs, account reviews), • Supporting Head of Social Housing and Head of New insurance business in business development

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