Soft Fix Domestic Gas Engineer (office based)
21 days ago
Dartford
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with almost 4000 employees working from over 20 offices. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role We have an exciting opportunity for an experienced Gas Engineer to join our growing team as a Soft-Fix Gas Engineer, the successful candidate will be responsible for: • To achieve a first-time soft fix, when possible, over the phone, • Accurately record the results of the soft-fix, • To minimise costs by ordering parts for first-time fix, • To maintain customer satisfaction, • Scrutinize incoming work for possible soft fixes that could be carried out, • Provide tablet support and training to field engineers, • Provide technical support and training for office staff, • Report on final figures at month end for soft-fix jobs, • Carry out soft-fix training/introduction to heating systems and components for office staff, • Carry out basic training for field engineers (job stock and tablet usage), • Ensure that your actions put the safety of other employees and or residents first, • Valid ACS & other relevant gas qualifications, • Experience within Social Housing, • Extensive experience working in the field within Domestic Gas, • Experience delivering high levels of customer service, • The ability to work with a diverse customer base, • Salary exchange pension, • Employee assistance programme, • 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional) As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please speak to your recruiter. Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £30,000 - £35,000 Employment type Full-time