Director of Operations
21 hours ago
Birkenhead
Director of Operations - Location: Birkenhead / Hybrid Salary: £85k + 10% car allowance We are delighted to be working in partnership with Wirral Methodist Housing Association (WMHA) to recruit a Director of Operations. WMHA is a not-for-profit organisation dedicated to providing quality, affordable homes and services that improve the lives of individuals and families across Wirral and Ellesmere Port. With a portfolio of 850 properties, the Association operates under the values of Customer Focus, Integrity, Responsibility, Respect, and Fairness, and is committed to fostering a welcoming, inclusive, and diverse workplace. This is an exciting opportunity for an experienced and visionary leader to join WMHAs Executive Team and take responsibility for the strategic development and delivery of housing, asset management, and customer services. Reporting directly to the Chief Executive, the Director of Operations will lead the Housing and Property Management teams, driving service excellence, embedding customer engagement, and ensuring compliance with regulatory standards. The successful candidate will play a key role in shaping the organisations future, supporting business growth, sustainability, and value for money for tenants and communities. The Role Reporting directly to the Chief Executive, the Director of Operations will: Lead and inspire the Housing and Property Management teams to deliver high-quality, compliant, and customer-focused services. Oversee the development and implementation of the Asset Management Strategy, ensuring stock condition data and systems are accurate and up to date. Ensure delivery of compliance programmes, planned maintenance, and improvement works. Embed customer engagement and learning from Tenant Satisfaction Measures. Collaborate across the Executive Team and provide assurance to the Board on operational performance. Contribute with the Executive Team to the development of new homes through seeking and assessing growth opportunities and overseeing progress . The Person The ideal candidate will be a strategic, collaborative, and inspirational leader, bringing: Significant senior-level experience in social housing operations. A proven track record in delivering asset management, housing, and property services. Experience in large-scale capital programmes and strong financial acumen. Excellent influencing, communication, and partnership-building skills. A leadership style that motivates teams and drives a culture of continuous improvement. A degree or equivalent qualification is essential, and professional membership (CIH, RICS, or similar) would be advantageous. Why Join WMHA? This is a unique opportunity to make a meaningful impact, shaping the future of services and improving outcomes for tenants and communities. WMHA offers: A supportive and collaborative culture Hybrid working arrangements The chance to play a central role in delivering the Associations long-term vision How to Apply If you are an experienced senior leader with the ambition and expertise to drive excellence in housing and asset management, we would be delighted to hear from you. Please forward your updated cv along with a covering letter to the Recruitment Lead contact Debbie King from MK Consult Ltd. Closing Date: Friday 5th September 2025 First Stage Interviews w/c 8 th September 2025 Final Stage Interviews Wednesday 17 th September 2025. Equal Opportunities- WMHA is an equal opportunities employer. We value diversity and are committed to creating an inclusive culture where everyone can thrive. We welcome applications from candidates of all backgrounds and experiences. TPBN1_UKTJ