Customer Support Engineer – DERMS
11 days ago
Birmingham
Role - Customer Support Engineer – DERMS Work Model - Fully Remote Contract Type – 6 months contract Inside IR35 (Likely to be extended every 6 months) Day Rate – Competitive market rate Key Skills / Screening * Prior experience supporting DERMS or other OT/IT grid management platforms * Knowledge of GridOS ecosystem and DERMS integration * Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2) * Cloud/hybrid environments (Azure, AWS) * Certifications: ITIL, Security+, or utility-specific systems training * Scripting/automation: Python, Bash, PowerShell Key Responsibilities * L2/L3 support for DERMS applications, integrations, and services * Monitor availability, performance, and data flows between DERMS, SCADA, ADMS, EMS, and DERs * Resolve incidents, service requests, and escalations per SLAs * Perform RCA and implement permanent fixes * Support patching, upgrades, deployments, and configuration changes * Collaborate with engineering and product teams on reliability, scalability, and cybersecurity * Maintain knowledge base, SOPs, and runbooks * Support DER aggregation, forecasting, optimization, scheduling, and dispatch * Participate in 24x7 on-call rotation * Follow ITIL incident, problem, and change management processes Required Qualifications * Bachelor’s degree in Electrical Engineering, Computer Science, or related field (or equivalent experience) * 3+ years in application support, energy management systems, or grid platforms * Strong understanding of DERMS, DERs (solar, wind, batteries, EVs), and grid operations * Linux/Unix, databases (SQL/Oracle/PostgreSQL), APIs/integration tools * Strong troubleshooting across application, middleware, and network layers * Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.) * Familiarity with SCADA, ADMS, EMS, OMS, or similar systems * Strong communication and problem-solving skills If you're interested and want to know more about the hiring client please contact Toni (email mentioned in the job posting) or apply here