Home Ownership Specialist - London, EC1N 8JS
1 day ago
London
This role: Home Ownership Specialist - 12 Month Fixed Term Contract Location: Farringdon, EC1N 8JS - Hybrid Working is available for the post. Salary: £35,422 - £37,286 based on a 37.5hr working week At MTVH customers are our number one priority. We have come up with several internal structures and positions within our business to steadily deliver this promise not only to our customers but to our colleagues as well. For the role of Home Ownership Specialist, we seek proactive, customer-focused and communicative individuals who will contribute towards creating a positive impact to the way we provide our service. This role will be challenging at points as you will be required to liaise with front line customers as well attend hearings and resident’s meetings or ensuring that all the tasks are carried out in line with policies and legislation's. On the other hand, the role is rewarding as you will be able to observe the positive impact you have made on our customers. In order to achieve this, there will be plenty of support available to you from your team and the organisation. You will engage in series of tasks including compliance with MTVH policies and processes, promotion of corporate values – Care, Dare and Collaborate or providing advice on home ownership matters. What you will need to succeed • Firstly, we expect you to be able to explain a complex information to a variety of audiences. This is important as you will be providing best practice and legislation advice on home ownership matters as well as providing supporting documentation for formal challenges and collaborating across teams to cover for colleagues as required., • You will need a keen eye for a detail, ability to interpret leases and a working knowledge and understanding of legal processes –this might include lease extensions, solicitor enquiries during conveyancing and varying leases. We aim to provide cross-training to each one of our employees in this role, as it might happen, they will be temporarily required to work with different teams. This might happen as a mean to have effective work process even in times of sickness and/or maternity/paternity leave or similar events. All of the teams you might be part of are customer-focused and liaise both externally and internally. Interview Date: To be confirmed Please note :- we do not currently offer visa sponsorship. What’s in it for you? Our benefits include:- • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year, • 2 volunteering days per year for things like helping out in local communities, • An additional ‘Beliefs day’ once a year to have an extra a day off, • Supported family friendly approach with extended parental leave, • Enhanced pension with matched contributions of up to 9%, • Option to buy or sell up to 5 days annual leave per year, • Life assurance cover 3 x your salary, • Cycle2work scheme, • Hybrid Working - Dependent on job role and department, • Health cash plan scheme for your everyday healthcare needs which you can add your family members too, • Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan, • Access to extensive learning and training opportunities with Wisebox platform, • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues, • Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- • Gender, • Ethnicity, • LGBTQ+ We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: