Ticketing jobs in United Kingdom - Page 2

Prime Video is seeking a talented, creative, and self-motivated publicity professional to join the Prime Video UK PR team as a Publicity Coordinator. In this role, you'll support the execution of publicity campaigns for Amazon MGM Original Series and movies, working closely with senior team members to navigate cross-functional initiatives and manage the details of internal and external requests. You must be highly organised, with exceptional written, verbal, and organisational skills, and the ability to collaborate effectively in a fast-paced environment.Key job responsibilities- Support the senior PR team on series campaigns, including creating talent itineraries, booking glam, coordinating travel, managing screener access, drafting press releases, assembling press packs, sourcing creative assets, and compiling coverage reports- Feel confident executing campaigns independently, alongside an agency, when the senior team is unavailable- Liaise with other department coordinators on executive scheduling, travel, event ticketing, festival coordination, and cross-team logistics- Support the execution of in-person and remote junkets, premiere events, and press days- Track and maintain series budgets, campaign timelines, and success metrics- Monitor media coverage and compile regular reporting on campaign performance, including quantitative and qualitative analysis- Stay current on trends, cultural moments, and news across the television, streaming, and entertainment landscape- Collaborate with external PR agencies on strategy, day-to-day execution, and the production of monthly forward-planning newsletters- Support digital and social media publicity efforts, including coordinating talent social posts, digital-first press moments, and influencer engagement where relevant- Manage media lists, press databases, and contact records to ensure accuracy and relevance- Create new vendors and purchase orders; troubleshoot PO issues- Maintain and organise online storage folders, shared drives, and campaign asset libraries- Cultivate and manage relationships with media contacts across print, broadcast, digital, and podcast outlets- Build and maintain relationships with the wider Prime Video team and key internal stakeholders, ensuring alignment with business priorities- Support crisis communications and sensitive announcements as directed by the senior teamBasic qualifications- Experience in professional communications or public relations- Experience in television publicity; specifically at a streaming service, studio, network, or agencyPreferred qualification - Bachelor's degree- Experience of the entertainment and streaming industry, including the evolving digital media landscape- Exceptional verbal and written communication skills with strong attention to detail- A genuine passion for pop culture, entertainment, and storytelling- Detail-oriented with the ability to multitask in a fast-paced, high-energy environment- Familiarity with media monitoring and analytics tools (e.g., coverage tracking platforms, social listening tools)- Experience coordinating across multiple time zones and international markets- Comfortable working with data to inform campaign strategy and reportingAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our client is looking for an experienced Onsite AV Engineer to join their London-based team. This is a hands-on role supporting a modern corporate AV environment, where you'll be responsible for maintaining, troubleshooting and optimising enterprise audiovisual systems while ensuring the seamless delivery of meetings, events and collaboration technologies. Working as part of a highly skilled team, you'll provide advanced technical support, resolve complex AV issues, carry out preventative maintenance, and contribute to the continuous improvement of AV services across the organisation. This is an excellent opportunity for someone who enjoys combining technical problem-solving with exceptional customer service in a fast-paced corporate environment.Desirable SkillsThis role is critical for maintaining, supporting, and optimising existing technology systems, ensuring high availability, performance, and reliability through proactive monitoring, rapid incident resolution, and effective troubleshooting. The specialist will also provide strategic consultancy on technology roadmaps and system integration, working to minimise downtime and implement process automation for efficient service management. Exceptional communication and customer service skills are paramount to understand and anticipate the sophisticated requirements of a professional services environment, enabling seamless event execution and end-user support for Level 2 colleagues. A commitment to continuous learning, process optimisation, and staying abreast of emerging AV technologies is vital to drive innovation and maintain the highest service standards across the Operations teamKey ResponsibilitiesProvide Level 3 incident management and resolution for all AV equipment and systems across clients London and regional facilities, including troubleshooting, diagnosing, and repairing audio, video, lighting, and control systems. Conduct proactive health checks and preventative maintenance for critical AV infrastructure, including firmware management and software updates. Expertly support Microsoft Teams and Zoom, including setup, configuration, advanced troubleshooting, and training end-users on conferencing hardware and its integration. Manage and maintain digital signage systems, including content creation, scheduling, and troubleshooting. Contribute to small-scale AV projects, assisting with planning, execution, and coordination. Manage all approved AV software licenses, including supplier liaison, renewal management, market comparison, and proposal development. Participate in regional site visits (including overnight stays and travel) to support preventative maintenance (PMV) checks and incident management. Support service continuity planning and restoration efforts, including power downs, black building exercises, and other planned or unplanned Business Continuity Management activities. Provide exceptional customer service, communicating complex technical information clearly and concisely to both technical and non-technical audiences. Document all technical issues, solutions, and procedures meticulously, including creating Standard Operating Procedures (SOPs). Work effectively with other technicians and support staff, mentoring junior technicians as needed, and contributing to a shared knowledge base. Comply with all health and safety regulations, including safe manual handling of equipment. Apply a systematic approach to diagnosing complex, intermittent, and multi-system AV faults, performing root cause analysis, and implementing permanent fixes. Coordinate effectively with manufacturers and third-party repair services for component-level troubleshooting and repair. Manage vendors effectively through clear communication and negotiation with AV manufacturers and integrators. Lead and manage complex technical projects, encompassing planning, execution, and delivery, considering timelines, risks, and dependencies. Take full ownership of issues from inception to resolution, ensuring high-quality service delivery. Essential Skills and Experience Deep Technical Expertise: Proven experience (minimum two years in a corporate environment) across a broad range of AV technologies and their integration within an enterprise IT environment. AV Systems: Deep understanding of audio, video, lighting, and control systems, including various codecs, signal routing, and matrix switching. Video Conferencing: -Expertise in major platforms (e.g., Microsoft Teams Townhall & Zoom) -Advanced troubleshooting of video, audio, and content sharing issues. -Understanding of SIP/H.323 protocols and cloud-based conferencing servicesMicrosoft Teams Ecosystem: -Expert-level knowledge of MTR deployment, configuration, management, and troubleshooting (Windows and Android). -Deep understanding of MTR peripherals (certified cameras, microphones, speakers, touch panels). -Proficiency in network optimisation for Teams, including QoS and understanding of media traffic requirements. Audio Systems: -Advanced knowledge of digital signal processors (DSPs) (e.g., Biamp Tesira, QSC Q-SYS, Shure IntelliMix). -Expertise in microphone technologies (wired, wireless, beamforming arrays) and optimal deployment. -Strong understanding of loudspeaker systems, amplification, acoustic principles, audio routing, mixing, and gain structure optimisation. -Familiarity with Dante/AVB/AES67 audio networking protocols.Display Technologies: -Expertise in projectors, interactive displays, LED walls, and commercial-grade LCD/OLED screens. -Understanding of display calibration, resolution management, and video distribution technologies (HDMI, DisplayPort, HDBaseT, SDVoE, NDI).Control Systems: Advanced programming and troubleshooting skills for major control platforms (e.g., Crestron, Extron, AMX), including ability to diagnose and modify complex control code.Digital Signage: Proficiency with enterprise-grade digital signage platforms (e.g., BrightSign, Scala, Appspace, Tripleplay) and content management systems (CMS).Network & IT Integration: -Strong understanding of TCP/IP networking, VLANs, QoS, DHCP, DNS, and network security principles. -Proficiency with Windows and macOS operating systems as they relate to AV endpoints. -Experience with remote management and monitoring (RMM) tools for AV devices.Maintenance & Diagnostics: -Proficiency with AV test equipment (e.g., signal generators, audio analysers, network sniffers). -Proven ability to troubleshoot and resolve complex technical issues.Communication & Interpersonal Skills: -Excellent communication, active listening, and client-facing professionalism, able to articulate complex technical issues to diverse stakeholders. Documentation Skills: -Strong documentation skills, including SOP writing, and proficiency in using ticketing systems for incident, problem, and change management.Problem-Solving & Critical Thinking: -Strong analytical thinking, root cause analysis, and decision-making skills under pressure. Customer Service & Professionalism: -Strong service orientation, patience, empathy, adherence to confidentiality, reliabilityTPBN1_UKTJ

Harper May is working with a media and events business that produces live conferences, festivals, and digital content at scale. The organisation is privately owned and has grown steadily over the past five years, operating across multiple geographies and revenue streams-sponsorship, ticketing, and content licensing. The business has recently secured new investment to accelerate market expansion and strengthen operational infrastructure. As the finance function becomes critical to managing this next phase of growth, the business is now recruiting a Finance Director to lead and build out capability. \n The RoleReporting to the Chief Executive, you will own the end-to-end finance function. This is a hands-on leadership position-you'll manage the team, drive financial strategy, and partner closely with operations and commercial colleagues to shape how the business makes decisions. The role balances strategic oversight with direct involvement in budgets, forecasting, and event profitability analysis. \n Key Responsibilities \n\n • Develop and execute financial strategy aligned to the group's growth objectives across live and digital channels\n, • Build and lead the finance team, establishing robust processes, systems, and reporting standards as the business scales\n, • Manage consolidated budgeting, reforecasting, and cash flow across events and content lines of business\n, • Work with operational teams to analyse event profitability, pricing, and cost efficiency in a fast-moving environment\n, • Lead statutory reporting, audit liaison, tax planning, and compliance with all regulatory obligations\n, • Provide clear financial insight to the Board and external stakeholders, identifying risks and commercial opportunities\n\n What we are looking for \n\n • ACA, ACCA, or CIMA qualified with at least 10 years' experience, including 3+ years in a senior finance leadership role\n, • Direct experience in media, entertainment, events, or other project-led, deadline-driven sectors\n, • Commercial acumen combined with the ability to challenge and influence at executive level\n, • Proven track record building and developing finance teams from scratch or at growth stage\n, • Strong Excel and financial modelling skills, comfortable working with accounting systems and data\n, • Collaborative communicator who thrives in fast-paced, collaborative environments\n

Junior Technical Support Engineer\n Location: Croydon - hybrid working (4 days office-based, 1 day working from home)Salary: Competitive, depending on experienceEmployment eligibility: Applicants must have the right to work in the UK without sponsorship The Opportunity\n We're looking for a Junior Technical Support Engineer to join a growing technical operations team. \n This is a hands-on role suited to someone at the beginning of their technical career who enjoys understanding how systems work, solving real-world problems and developing their skills across networking, devices, infrastructure and technical operations. \n You might already have experience working in IT support, infrastructure, field engineering or technical operations. Equally, you may have developed strong practical skills through projects, home labs, qualifications or study and are looking for the opportunity to put those skills into practice professionally. \n You'll work with technology deployed across multiple locations, helping to keep systems and devices operational, investigating faults and supporting the wider team with day-to-day technical challenges. What You'll Be Doing\n Your responsibilities will include: \n\n • \n Troubleshooting technical issues across devices, networks and operating systems. \n • \n Diagnosing faults methodically and identifying root causes rather than simply treating symptoms. \n • \n Supporting remotely deployed devices and systems across multiple locations. \n • \n Investigating connectivity, networking and device configuration issues. \n • \n Working with Windows environments, including system configuration, command-line tools and event logs. \n • \n Supporting secure remote access and following good security practices. \n • \n Maintaining accurate technical documentation, tickets and operational records. \n • \n Helping create and improve SOPs, troubleshooting guides and internal documentation. \n • \n Supporting device management, inventory and technical operations processes. \n • \n Working with technical and non-technical colleagues to resolve issues. \n • \n Supporting occasional site visits when hands-on investigation is required. \n • \n Learning new technologies and gradually taking on greater technical responsibility as your experience develops. \nWhat We're Looking For\n You don't need to know everything already. We're particularly interested in candidates who have strong technical fundamentals, a logical approach to troubleshooting and a genuine desire to learn. \n Ideally, you'll have: \n\n • \n A good understanding of networking fundamentals, including IP addressing and basic network troubleshooting. \n • \n An understanding of VPNs and secure remote access. \n • \n Good working knowledge of Windows operating systems. \n • \n Familiarity with Windows event logs, command-line tools and system configuration. \n • \n A structured and methodical approach to troubleshooting. \n • \n An understanding of endpoint security and basic device compliance. \n • \n A basic understanding of APIs and SQL. \n • \n The ability to explain technical concepts clearly and without unnecessary jargon. \n • \n Strong documentation and organisational habits. \n • \n Around 1-2 years of hands-on experience in IT support, infrastructure, field engineering or technical operations or strong demonstrable technical fundamentals gained through projects, labs, qualifications or study. \n\n Above all, we're looking for evidence that you enjoy working with technology and can apply what you know to real problems. It Would Be Great If You Also Have\n Experience in any of the following would be useful, but isn't essential: \n\n • \n Configuring routers, switches or firewalls. \n • \n Remote device management or Mobile Device Management (MDM) platforms. \n • \n IP CCTV, ANPR systems, Raspberry Pi or other edge/IoT devices. \n • \n Cloud-hosted systems. \n • \n Working with APIs or SQL. \n • \n Microsoft 365 administration. \n • \n Multi-site or distributed technology environments. \n • \n Ticketing, operational tooling or password management platforms. \n\n We're more interested in your ability to learn and troubleshoot than in whether you've worked with a particular technology or vendor. About You\n You'll enjoy this role if you're someone who: \n\n • \n Is naturally curious about how technology works. \n • \n Likes investigating problems and finding the underlying cause. \n • \n Takes ownership rather than waiting for someone else to solve an issue. \n • \n Remains calm and methodical when something isn't working. \n • \n Communicates clearly with both technical and non-technical colleagues. \n • \n Keeps good records and understands the value of documentation. \n • \n Is organised and reliable. \n • \n Is comfortable working in a small, fast-moving technical environment. \n • \n Wants to develop a broad technical skill set rather than being limited to one area of IT. \nWorking Arrangements\n The role is primarily based in Croydon, with four days per week in the office and one day working from home. \n There may occasionally be a need to visit other sites to investigate or support technical equipment. A full UK driving licence would therefore be useful, but is not essential.

An international entertainment company are seeking a Head of Finance to join a fast-paced business on a 5-month contract. \n This is a hands-on, commercially focused role where you'll act as a key finance partner to operational teams across a portfolio of exciting projects. \n Key responsibilities include: \n\n • Owning event settlements and project reconciliations\n, • Reviewing event P&Ls and analysing profitability\n, • Managing rolling forecasts and variance analysis\n, • Supporting budgeting and commercial decision-making\n, • Partnering with promoters, production, marketing and ticketing teams\n, • Supporting month-end, reconciliations and financial controls\n, • Leading and mentoring a small finance team\n\n The successful candies with be ACA / ACCA / CIMA qualified or equivalent experience with strong commercial finance business partnering experience \n \n Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Senior Account Manager – Membership, Arts and Culture and Higher EducationLocation: Central LondonCompany: digital experience and transformation agencySalary: 46k to 50k DOEHybrid: 2-3 days per week office, the rest WFH (occasional travel for client meetings and team days is required)Permanent: Full time We are on the lookout for a Senior Account Manager to join an established agency to manage a high-profile portfolio within the professional membership, arts and culture, and higher education sectors. Supporting the Client Strategy Partner and Account Director, the successful candidate will drive digital transformation and web platform opportunities for some of the agency’s largest clients. This role requires 3-5 years of commercial experience and a sophisticated understanding of sector-specific needs, including revenue generation, ticketing, and audience strategies. The SAM will act as a strategic bridge, ensuring digital delivery aligns perfectly with the clients' overarching missions and organisational objectives. Key Responsibilities:· Proactively manage client expectations to ensure a high-value, effective partnership while promptly addressing any service issues.· Collaborate with delivery teams to ensure seamless project handovers and provide the necessary foundations for team success.· Oversee support activities to ensure all requests are acknowledged and resolved within agreed Service Level Agreements.· Act as the primary escalation point for project or support concerns, resolving issues internally or escalating them further when necessary.· Work with the Account Director to ensure Statements of Work accurately define requirements, budgets, and timelines prior to client sign-off.· Manage contractual obligations and mitigate risks, including oversight of third-party partners and contractors.· Maintain the financial health of accounts by monitoring project margins and overall profitability.· Develop a deep understanding of client needs beyond day-to-day tasks to support their broader organisational goals.· Identify networking opportunities and industry events to promote the agency brand and expand the portfolio.About you:Proven background as a Senior Account Manager within a digital agency, specifically serving membership organisations, visitor attractions, or higher education.Exceptional ability to listen, negotiate, and influence key stakeholders through professional presentations and written communication.Confident in financial planning, budget reporting, and maintaining account profitability.Skilled at managing multiple priorities with high attention to detail and a proactive approach to identifying risks or opportunities.The upper end of the salary range is reserved for candidates with extensive experience across the full digital lifecycle, including SEO, UX best practices, backlog management, and the coordination of localized content for international teams.Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At We Are Adam, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!We are more than happy to discuss any reasonable adjustments that you may require.Interested? Please apply now.We look forward to hearing from you!Salary/Rate:Up to 50000Job type:Full TimeTown/City:LondonCounty:LondonDiscipline:MarketingJob ref:270811Post Date:April 28, 2026

LondonLondon Office – Sales, Marketing and Communications /Permanent/Full-Time /Hybrid*Le poste étant basé en Angleterre, la description de poste est disponible uniquement en anglais.As this position in based in England, the job description is available in English only.*_Vice President, BrandSales, Marketing and CommunicationsFull-Time PositionRole Purpose The Vice President Brand owns Cirque du Soleil's brand as a commercial asset. The role exists to ensure the brand is not a set of principles, guidelines, or presentations — but a governed, operable system that drives desirability, demand, pricing power, audience growth, and long-term enterprise value.The VP Brand sets brand strategy and architecture for the masterbrand and the full show portfolio, builds the governance and creative capability required to execute it at global scale, and holds joint accountability with commercial peers for the demand outcomes the brand is supposed to produce.This is a leadership role, not a stewardship role. Success is measured in market performance, not in brand health scores alone.Reporting lineReports to: Chief Marketing OfficerPeer leadership team:VP Marketing & SalesVP Growth & CRMVP CommunicationsDirect reports (indicative):Brand Strategy & Architecture LeadBrand Governance & Playbooks LeadCreative Studio LeadHub Design Leads (Americas / ROW)Brand Operations LeadWorks in close lockstep with:Growth / Performance Marketing · Communications & PR · Ticketing / Revenue Management · Audience Experience · Show GMs · Content / Creation leadership · Sponsorship & PartnershipsCore mandateThe VP Brand is accountable for closing the gap between brand strategy and commercial reality by: Ensuring brand strategy drives demand and revenue, not just meaningMaking the brand operable inside real go-to-market systemsProtecting brand discipline while increasing urgency and cultural relevanceConnecting brand, pricing, communications, ticketing, and audience lifecycleBuilding and leading the enterprise brand function — strategy, governance, and in-house creative capabilityKey responsibilities1. Brand demand revenue (critical)Translate brand positioning into clear demand-generation strategy across the portfolioEnsure brand choices support pricing power, reduced promo dependency, and conversion upliftSet joint brand–commercial guardrails with VP Growth & CRM covering pricing architecture, discount governance, and how premium positioning is protected in marketEnsure "premium" is experienced, not just claimed, across the whole Marcomms & Guest Experience systemOwn brand's role across the entire selling cycle (pre-on-sale, peak, sustain, close)Carry shared accountability with VP Marketing & Sales for show-level demand outcomes This role is expected to understand and be measured against ATP, occupancy, conversion, and repeat attendance.2. Portfolio strategy, architecture & show differentiationOwn brand architecture in motion — masterbrand, show brands, formats, and franchisesEnsure every show has a distinct cultural role, a clearly defined audience, and a differentiated narrative and visual expressionPrevent "Cirque sameness" in messaging, campaigns, tone, and codesAct as final arbiter when masterbrand vs show-brand tension arisesAdvise on brand implications of new IP, formats, licensing, and portfolio investment decisions3. Demand-led brand planningLead brand input into annual and multi-year go-to-market planningOwn the brand runway for show launches, 12–18 months pre-openingEnsure brand activity is anticipation-led, not reactive or promoter-drivenEmbed brand thinking into media strategy, content planning, and PR/influencer activationSet the brand investment case: what long-term brand building requires, and what it is expected to return4. Cultural relevance & communications partnershipPartner with VP Communications so the brand actively participates in culture and is visible well beyond paid mediaShape creator collaborations, cultural moments, and partnership activation from a brand-first perspectiveEnsure brand-side standards for sponsorship and partnership fit, so commercial partnerships build rather than dilute equityEnsure Cirque builds urgency, not just esteem5. Audience lifecycle & relationship strategyEnsure the brand is expressed consistently across first-time audiences, repeat visitors, and high-value/proximity audiencesWork with CRM and growth teams to translate brand into retention, cross-sell, and loyalty pathwaysBuild long-term emotional affinity, not just transactionsEnsure brand meaning compounds over time rather than resetting with every show6. Governance, discipline & decision-makingAct as brand decision partner, not brand policeEnsure brand stretch is intentional, trade-offs are explicit, and short-term wins do not erode long-term equityOwn the governance model across agencies, promoters, partners, and internal teams — including standards, sign-off thresholds, and escalation pathsOwn agency roster strategy, scopes, and brand-side budget for the function7. Creative capability & internal enablementBuild and lead the in-house creative studio and hub-embedded design capability, balancing speed, cost, and craft against external agency useOperationalise the brand for Show GMs, regional teams, and marketing/comms squads through playbooks, toolkits, and asset systemsOwn internal brand education, clarity, and alignmentEnsure teams know how to use the brand to win, not just how to complyWhat success looks like (12–24 months)Clear differentiation between shows in marketReduced reliance on promotions to drive volumeStronger pricing confidence aligned with brand promiseEarlier and stronger demand build-up ahead of launchesBrand conversations happening outside Cirque channelsBrand respected internally as a commercial tool, not an abstract idealA high-performing brand function with clear roles, faster creative throughput, and lower avoidable agency spendProfile & experienceEssential12–15+ years in brand roles with direct commercial accountability, including experience leading and building teams at enterprise scaleTrack record operating at or near executive level, with credibility in front of an executive committee and board-facing forumsExperience working at the intersection of brand strategy, demand generation, communications, and cultural relevanceProven ability to operationalise brand strategy across complex, multi-market organisationsStrong commercial literacy: pricing, yield, funnels, and marketing metricsComfortable challenging creative, commercial, and executive stakeholders — and holding the line when it mattersStrongly preferredEntertainment, culture, fashion, luxury, or premium experience sectorsMulti-brand or portfolio environments, including masterbrand/sub-brand architecture decisionsExperience running in-house creative capability alongside external agency ecosystemsExperience working alongside ticketing/revenue, performance marketing, and data/CRM teamsMulti-market or global remit spanning resident and touring/rotating formatsCirque du Soleil Entertainment Group is committed to creating and maintaining an accessible and inclusive workplace. Proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origins, religion, sex, sexual orientation and any other characteristic. Neutral and inclusive writing is now preferred for all new job postings.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.About the teamThe Operations team at Airwallex plays a pivotal role in driving the company’s overall customer experience and operational excellence. We are a collaborative group of analysts, strategists, and operational experts who are passionate about translating vision into action. We leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimize processes, uplift customer experience, identify uplift opportunities, and ensure Airwallex operates efficiently at scale and delivers a delightful customer experience.What you'll doAs Senior Director, Global Customer Support, you will lead and scale our global Customer Support organisation to deliver fast, high-quality and consistent customer experiences across regions and channels. You will own the global support strategy, operating model and performance outcomes – balancing standardisation with regional nuances – and work cross-functionally with Product, Engineering, Customer Success and Sales to improve customer health, retention and cost-to-serve.This role is based in Singapore. Responsibilities:Global Strategy & Operating Model:Own the multi-year vision and roadmap for global support, including service tiers, coverage, channel strategy and follow-the-sun operations.Architect and run a 24/7 operatibg model, including regional hubs, escalation paths, and on-call rotations, supported by robust SOPs and governance.Operational Excellence & Performance Management:Define and manage global SLAs (e.g. FRT, resolution time, backlog health) and own the end-to-end analytics engine (CSAT, NPS).Lead regular updates and drive continuous improvement through global QA, case audits, and standardized coaching programs.Digital Transformation & Self-Service Innovation:Lead the design and optimization of the global support tech stack (ticketing, telephony, chat, community, knowledge) in partnership with internal teams.Drive deflection initiatives through knowledge management and in-product guidance to reduce contact rates while simultaneously improving the customer experience.Cross-Functional Advocacy & Incident Leadership:Act as the primary bridge between Support and Product/Engineering to improve supportability standards, incident management and bug prioritisation.Represent Voice of Customer and lead Support response for crisis management and major incidents, ensuring clear executive visibility and timely customer communications.Team Leadership & Vendor Ecosystem:Build and develop a high-performing, diverse global support organisation, including regional leaders, hubs and specialist pods, through strategic org design and career pathing.Own the vendor/BPO strategy, performance and commercials, ensuring cost-efficient and compliant operations across regions.Who you areWe're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.Minimum qualifications:10+ years in Customer Support / Customer Experience / Service Operations, with 5+ years leading multi-region or global teams at scale.Proven track record improving key support outcomes (CSAT, resolution time, backlog, cost-to-serve) in a high-growth environment.Demonstrated operational leadership in capacity planning, queue and workforce management, forecasting and building scalable processes.Deep experience partnering with Product and Engineering on incident management, bug triage, reliability/supportability improvements and product launches.Strong analytical skills, including proficiency with Excel/Sheets and BI tools (e.g. Looker, Tableau, Power BI); experience with SQL is highly regarded.Excellent stakeholder management and executive communication, with the ability to influence across functions and geographies.Hands-on experience applying AI and automation in Support (e.g. LLM-powered agent assist, automated triage/routing, knowledge search, summarisation, translation, chatbots) with clear governance around accuracy, privacy and human-in-the-loop QA.Preferred qualifications:Experience in B2B SaaS, fintech, payments or other complex, regulated, multi-product environments.Experience operating at scale on global support platforms such as Zendesk and knowledge systems like Confluence.Proven success managing BPO / vendor relationships, including commercial optimisation, performance management, QA and compliance.Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.LocationUK - LondonEmployment TypeFull timeDepartmentOperationsCustomer Support

Digital Analytics Manager (Server-Side Google Tag Manager) | Consumer eCommerce Business | £55–70k + 10% Bonus | Hybrid/Remote (London) \n \n A leading consumer-facing eCommerce business is looking for a hands-on Digital Analytics Manager to own its web and app tracking and measurement. \n \n The key requirement is strong, hands-on Google Tag Manager experience, including Server-Side Google Tag Manager. You’ll also need solid GA4, data layer, web/app tracking, pixels and conversion tracking experience. \n \n This is a technical implementation role where you’ll take ownership of the measurement setup, improve tracking quality and work closely with Product, Engineering and Marketing. \n \n Key requirements: \n\n • Strong Google Tag Manager + Server-Side GTM\n, • Strong GA4 and digital analytics experience\n, • Web and app tracking\n, • Data layer and conversion/pixel tracking\n, • Experience with a large-scale consumer transactional/eCommerce platform (e.g. travel, ticketing, ecommerce). Our client's website attracts 40 million users annually.\n\n \n Ideally, you will attend their London office 1 day per week, but there can be flex on candidates that are further afield and very relevant.

We are currently recruiting for an Associate Counsel within our Commercial Legal Team, to help us win today and tomorrow. \n \n We are looking for an experienced commercial lawyer who will take pride and interest in working at a unique and ambitious football club in a fast-paced and high-performance environment. \n \n Main Responsibilities \n\n • Providing accurate, timely and commercially-minded legal advice on an array of commercial matters, including to the Club’s senior leaders and executive management.\n, • Supporting and leading on the drafting and negotiation of a diverse range of commercial contracts. Areas include partnerships, suppliers, image rights, marketing & fan engagement, technology, ticketing, venue, merchandise & licensing, operations, tours & travel.\n, • Providing a positive and solutions-oriented approach to issues and challenges, often in relation to challenging and innovative matters.\n, • Adopting and demonstrating the Legal team’s and the Club’s values in conduct, approach and output.\n, • Assisting in the development and delivery of efficient legal processes and service provision within the Club, including via the use of AI tools and other technology.\n, • Identifying and assuming responsibility for legal and non-legal projects. Working with departments across the Club to deliver projects in a timely and efficient manner.\n, • Contributing to the development and roll-out of knowhow across the Club.\n, • Working with external advisors where necessary to ensure value and delivery within required timeframes.\n\n \n Key Competencies \n\n • Drive and enthusiasm, with an ability to demonstrate proactive ownership and management of tasks and projects through to completion.\n, • Excellent interpersonal and team working skills, that gain and inspire trust and confidence both within the Club’s Legal team and amongst its internal clients.\n, • An ability to effectively identify and manage issues and risks. Adopts a positive ‘can do’ approach when seeking solutions. Responds positively to change.\n, • Ability to effectively manage time and competing demands, escalates and delegates work where appropriate. Keeps senior Legal team members well informed of progress on matters.\n, • Demonstrates a credible and persuasive communication style (verbal and written) which adapts to the audience and circumstances.\n, • Ability to present and communicate complex information in a simple and compelling way.\n, • Takes pride in delivering high quality work, with exceptional attention to detail.\n, • A personal commitment to continuous development both of the department’s service provision and own personal development.\n\n \n Qualifications & Experience \n\n • UK qualified lawyer with 4-6 PQE in a reputable commercial practice or in-house team.\n, • Excellent academic credentials and extensive commercial contracts experience.\n\n \n Our commitment to Equality, Diversity and Inclusion \n At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and parental status. \n \n If you need reasonable adjustments made to the recruitment process, please liaise with your recruiter, who will be able to advise and support you. \n \n Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate. \n \n This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club. \n \n If you are interested in learning more about this position, please submit you CV via the apply button.

ABOUT US \n \n Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. \n As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. \n \n OUR VALUES \n • Driven by service \n • An inherent passion for travel \n • Commitment to our customers and to our people \n • Commitment to social responsibility and our 5-year sustainability strategy \n \n POSITION SUMMARY \n The Product Design Executive provides the administrative and organisational support that keeps a regional Travel Experiences team running. The role maintains our key systems and databases, protects the accuracy of the product information the business relies on, and prepares the data and documents our designers need to plan and build our tours. \n \n This is an entry level position and training is given on our systems and our annual product cycle. Each region has its own Product Design Executive, and the group works as one function, so the role also supports colleagues in the other regions at busy points in the cycle. It gives a broad view of how our product is built and, for the right person, is a route into tour product development. \n \n KEY RESPONSIBILITIES \n \n Maintaining our data and systems \n\n • Maintain our key Airtable databases, including optional linking, so records and links stay accurate and current\n, • Carry out regular web health checks and report anything that needs correcting\n, • Ensure technical itineraries and supporting documentation are up to date and available to our global teams\n, • Keep product records consistent across our systems so the wider business can rely on them\n\n \n Supporting planning and the annual cycle \n\n • Support colleagues across the team on projects, taking on preparation, research and follow up work as priorities move through the year\n, • Prepare the annual Gap Analysis for Pillar experiences for the design team to work through\n, • Collate data and prepare the documents used for planning, contracting and product development\n, • Track the annual cycle dates, keep them visible to the team and flag anything at risk of slipping\n, • Prepare product information requested by Sales, Marketing and Sustainability\n\n \n Team administration and coordination \n\n • Manage the regional team calendar and arrange wider and cross regional meetings\n, • Manage, organise and maintain the regional and wider Product team inboxes\n, • Maintain the ticketing system, keeping requests logged, allocated and closed\n, • Prepare agendas and follow up actions for annual cross team meetings\n\n \n Cross regional support \n\n • Work with the Product Design Executives in the other regions to keep ways of working consistent\n, • Pick up cross team tasks at busy points in the cycle and provide cover during absence\n, • Share improvements to process and templates with the wider Executive group\n\n \n ROLE SUCCESS CRITERIA \n\n • Key databases and Airtable links are accurate and current, checked to an agreed schedule\n, • Annual Gap Analysis delivered in full and ahead of the design phase of the product cycle\n, • Data and document requests delivered to the agreed deadline through the contracting and product cycle\n, • Team inboxes and ticketing requests answered or allocated within agreed response times\n, • Web health checks completed to schedule, with errors ticketed to Content\n, • No product cycle deadline missed because of late or incomplete administrative input\n\n \n KEY INDIVIDUAL TRAITS \n\n • High attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.\n, • Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.\n, • Resilience: Remains calm and effective under pressure, persistent through challenges, and driven to achieve long-term goals.\n, • Proactive and solutions based: Spots ways to improve how we work within our team and with others in process and brings ideas forward.\n\n \n YOUR EXPERIENCE AND EXPERTISE \n\n • Experience in an administrative or coordination role\n, • Confident use of Microsoft Office, in particular Excel\n, • Experience of database or workflow tools such as Airtable or Salesforce is an advantage\n, • Clear and accurate written communication\n, • Comfortable managing a high volume of regular tasks and working to fixed deadlines\n, • Able to work independently and manage own priorities, as well as part of a team\n, • Tour operator or travel industry experience is welcome but not essential\n\n \n TRAVEL & OTHER REQUIREMENTS \n\n • Work Location: Hybrid, to include 2 days a week in our London office\n, • Travel: Minimal, occasional travel may be required\n, • Full time, permanent\n\n \n To Apply \n Please send your CV and introductory email to Krista Taylor krista.taylor@ttc.com by August 28, 2026.

Footballco creates more football content, across more platforms & languages than anyone else, reaching over 700 million football fans across the world each month. Our consumer brands include GOAL, FanZone, Front Three, Beast Mode On Podcast, INDIVISA and many more – no one else has our reach or depth of understanding within the game. We’re a company with over 300 employees globally engaging a huge audience (our channels generate over 2 billion video views a month) and we work with exciting partners in the UK, US and around the world. \n \n About the role \n \n This is a 4-month fixed-term contract, working 2–3 days per week. \n \n Footballco is looking for an experienced Paid Content Manager to join our affiliate team. The position will require you to execute numerous global campaigns throughout the rest of the year across paid social, PPC, and arbitrage to attract high-intent users and drive conversion across our numerous affiliate verticals, such as ticketing, streaming, VPN, finance, and others. It will include videos, static posts, and it will require daily interaction with our internal teams, such as Affiliate, Client Services, Ad Operations, and Social, plus external clients. As a member of the Affiliate team, you will be surrounded by affiliate and conversion experts. \n \n You will be based in London and will report to the Affiliate VP. \n \n What you'll be doing: \n \n\n • Managing all aspects of global paid content implementation including campaign creation, tracking, optimisation and reporting, delivering content on social, search engines and other publishers.\n, • Ensuring best practice and optimisation are implemented correctly to achieve desired performance and, in most cases, strict targets.\n, • Build and implement third party support to scale and manage our paid content operations globally. You will be responsible for liaising with partners to ensure we get the engagement from them that we need and ensuring quality of service remains high.\n, • Demonstrate platform expertise and develop content distribution strategies for internal teams and external clients. You will be the resident expert on all things paid content across the business.\n, • Manage relationships with publishers, media vendors, and social vendors to maximize the performance of existing buys and stay current with new products/ features.\n, • Continually test and evaluate new strategies, tactics, and partnerships to evolve and improve our product offering.\n, • Contribute to the development of new features and functionality for our website, apps, and family of products.\n, • Strong budget management capabilities, ensuring channels remain within budget and hit performance KPIs.\n, • Be curious, flexible, and willing to get involved in general business. You will sit in the affiliate team alongside content and partnership experts, developing ideas and managing our paid content audiences.\n\n \n What you have: \n \n\n • Significant experience of managing paid content campaigns.\n, • A strong track record of making things happen, challenging, and driving performance with enthusiasm and vigor.\n, • Expert analytics skills and a strong attention to detail. A love of data and desire to interrogate data to find insights then deliver those insights to relevant teams and stakeholders.\n, • Excellent project management skills with the ability to juggle multiple projects and deadlines at once.\n, • Expert knowledge of social, search engine, and publishing platforms; advertising data, and social/digital trends and existing relationships with the major platforms.\n, • Experience and comfort in communicating with different audiences, tailoring messages accordingly.\n, • Possess strong interpersonal skills, particularly influencing and listening skills.\n, • Experience preparing, analysing and presenting campaign insights to partners.\n, • Strong business knowledge and ability to use creative thinking to resolve problems and/or roadblocks as they occur, and know when to escalate.\n\n \n Preferred Qualifications \n \n\n • Experience with third-party ad servers.\n, • Knowledge of Google Analytics. Experience managing the onsite inventory of a large global publisher or website.\n, • Managed and maintained media distribution for portfolio of client accounts.\n\n \n Footballco is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, colour, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.

\n \n Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. \n \n Our client, a leading player in the financial services industry, is seeking an experienced Identity & Access Management Operations Analyst at the VP level to bolster their IAM operations across EMEA. This is an exciting opportunity for a talented professional who thrives in a dynamic environment and is eager to make a significant impact on access management services. \n \n Role: Identity & Access Management Operations Analyst, VP \n Duration: 12 Months \n Location: London (Hybrid, 2 - 3 days a week in office) \n Rate: £750 per day (umbrella) \n \n Role Summary:In this pivotal role, the successful candidate will provide hands-on operational leadership, ensuring the delivery and oversight of critical access management services. Responsibilities will include managing day-to-day operational workloads, overseeing the quality and timeliness of processing, and guiding IAM operational resources through complex challenges. \n Key Responsibilities: \n\n • Coordinate and oversee day-to-day IAM operational activities across EMEA, ensuring requests are processed accurately and within agreed service expectations.\n, • Provide operational guidance and support to IAM administrators and other operational resources.\n, • Review and resolve complex, exceptional, or higher-risk access management requests and escalations.\n, • Monitor operational queues, workload, ageing, and service performance, identifying and addressing bottlenecks and issues.\n, • Support access governance activities, including periodic access reviews and control-related processes.\n, • Produce and review operational metrics and management information to support service oversight and continuous improvement.\n, • Maintain and improve IAM procedures, work instructions, and operational documentation.\n, • Support audit, compliance, and control assurance activities through the provision and review of operational evidence.\n, • Collaborate with technology teams, application owners, and business stakeholders to support effective access management across EMEA.\n\n Essential Skills & Experience: \n\n • Significant experience in Identity & Access Management operations or a closely related security discipline.\n, • Proven experience leading or coordinating operational teams and high-volume request-processing activities.\n, • Strong understanding of joiner, mover, and leaver processes, including third-party identity lifecycle management.\n, • Proficient in application access fulfilment, approval workflows, and access governance activities.\n, • Ability to assess complex requests and operational control concerns.\n, • Experience in producing operational management information and communicating service risks to senior stakeholders.\n, • Strong organisational, prioritisation, and workload management skills.\n, • Excellent written and verbal communication skills, with a keen attention to detail.\n, • Proficient in using workflow, ticketing, or service-management platforms, with a solid command of Microsoft Office applications.\n\n Desirable Skills & Experience: \n\n • Experience with ServiceNow or comparable enterprise workflow platforms.\n, • Familiarity with Microsoft Entra ID and identity governance tools.\n, • A background in financial services or a highly regulated environment is a plus.\n, • Understanding of privileged access management and periodic access certification processes.\n\n \n This is an exceptional opportunity for a driven professional to support a respected organisation in enhancing their IAM operations while gaining invaluable experience in the financial services sector. Interested candidates are encouraged to apply promptly, as this role is expected to attract significant interest. \n \n Apply Now, please answer screening questions. \n \n Candidates will ideally show evidence of the above in their CV in order to be considered. \n \n Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy and operates as an equal opportunities employer. \n \n We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. \n \n

Senior business travel consultant - Implant Required to work in central London for a high profile financial company. Salary between 33/37k, great benefits, 37.5 hours per week between 8.30am and 6pm. Business travel experience is a must and sabre knowledge. 3 Days in the office, 2 from home , open to which three days \n \n Senior business travel consultants dutie \n -Working on one high profile account booking UK, European and Worldwide travel arrangements using sabre, including flights, car hire, transportation, hotels \n -Working with the clients travel policy finding the most cost effective travel solutions available \n -Providing Visa advise \n -Ticketing, reissues, cancellations etc \n \n Senior business travel consultants skills required \n -Business travel consultant experience is a must as well as excellent sabre knowledge \n -Happy to be client facing in a high profile, busy implant \n -Strong airfares knowledge \n -Able to work shifts between 8.30am and 6pm \n \n If you are interested in the above role please apply online or send your cv to duncan@candm.co.uk quoting DT60774

An iconic luxury jewellary brand is hiring a bilingual French Customer Service Advisor at their Central London head office. This is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety using your French. \n \n \n Responsibilities of the Customer Care Advisor: \n\n • Assisting French and English speaking clients with product enquiries\n, • Updating and maintaining the order database\n, • Providing support to clients registering online and having their orders processed through the website\n, • Assisting clients with any issues regarding returns or orders via email and phone\n, • Dealing with any complaints in a timely manner – escalating any issues to relevant departments\n, • Regular liaison with the logistics department regarding late deliveries or faulty goods\n, • Liaison with the fulfilment team when necessary\n, • Convert customer enquiries into sales opportunities - upsell\n, • Handling accounting enquiries with the finance team\n \n Requirements of the Customer Care Advisor:\n\n • Excellent English language skills\n, • Fluency in French \n, • Proven experience in a professional environment in Customer Service or Administration\n, • Flexibility and team orientation essential\n, • Knowledge of ticketing systems desirable\n, • Ideally experience in a similar office-based job\n\n If you are looking to either continue or start a career working for a well-established high-end brand with an outstanding reputation, we would love to hear from you. \n To apply, please send your CV in English and in Word format to Tom. \n languagematters is acting as an employment business in relation to this vacancy.

Project Manager – Network Infrastructure Rollout \n \n\n • Contract Type: Fixed Term Contract (FTC)\n, • Location: Hybrid (2 days London office, 3 days WFH)\n, • Security Clearance: BPSS (Baseline Personnel Security Standard) eligible.\n, • Salary £44K to 53K \n\n \n Key Responsibilities \n\n • Lead the concurrent delivery and execution of multiple infrastructure modernisation workstreams for a central government end client, including Fibre Upgrades, Network Convergence, WiFi rollouts, and UPS installations.\n, • Develop, maintain, and dynamically re-sequence a rolling multi-site demand plan that works with site operational constraints, restrictions, and access windows.\n, • Act as the central interface to coordinate and schedule attendance for external teams and on-site support staff to manage delivery and transition activities across regional sites.\n, • Manage each deployment through its delivery lifecycle, including support, oversight of installation works, and evidence capture for final site acceptance packs.\n, • Maintain high-standard ticketing in Jira. Track and mitigate project RAID logs, translating technical progress into clear updates for senior management.\n, • Manage implementation dependencies ensuring supply chain and installation slippage is mitigated, protecting milestone delivery.\n\n \n Candidate Requirements \n Essential Experience & Skills \n\n • The Project Manager is responsible for sequencing, scheduling, access planning, and holding third-party delivery partners accountable to ensure the programme is delivered on time.\n, • Proven track record managing large-scale, multi-site IT hardware, network, or telecom rollout infrastructure projects.\n, • Strong working knowledge of Jira for daily ticket management, progress mapping, and reporting.\n, • Experience driving multiple external or outsourced engineering teams simultaneously across concurrent site lifecycles rather than managing linear timelines.\n, • Confident communicator capable of pivoting between technical jargon with engineers and non-technical, outcome-focused updates for management stakeholders.\n, • Experience tracking project baselines, risk mitigation, and strict change control metrics.\n\n \n Technical Knowledge & Desirable Skills \n\n • Solid familiarity with networking concepts and terminology (specifically switches, VLANs, patching, structured cabling, fibre termination, operational WiFi deployment, and UPS power environments) to comfortably challenge engineering delays and support service verification.\n, • Prior experience collaborating with or managing delivery dependencies through major telecom systems integrators or providers is highly desirable.\n, • Formal project management qualification (e.g. PRINCE2, PMP, AgilePM).\n

Customer Success Manager | POS, Payments & Implementation | EventTech \n \n\n • Salary: £55,000 - £60,000\n, • Location: Hybrid, West London\n\n \n Our client builds POS and payments infrastructure for festivals and major events in multiple countries, handling cashless transactions and multi-vendor management for organisers who need it to work without fail on the day. They're hiring a Customer Success Manager to own each client account end to end. \n \n You'll be the single point of contact for each account you own, from signed contract through go-live and into steady state. You'll build the implementation plan and the master timeline, brief the Implementation, Customer Support and Logistics & Operations teams on what's needed and by when, and hold them to it, without any of them reporting to you directly. You'll join technical demos to support pre-sales, train the client's users before launch, and be on-site for go-live, resolving issues and keeping things moving when it matters most. \n \n You'll report to the Head of Customer Success and work hybrid from a West London office, with travel to sites for go-lives, including some evenings and weekends around events. \n \n Non-Negotiables \n\n • Project management or customer success / account management experience, ideally in SaaS, POS, payments or events/hospitality technology\n, • Track record owning a customer relationship as the single point of contact\n, • Experience delegating to and holding cross-functional teams accountable without direct line authority\n, • Confidence handling payments, invoicing and rev-share conversations directly with clients\n, • Willingness to travel and work on-site for go-lives, including some evenings and weekends\n\n \n What You'll Work With \n\n • CRM / ticketing and project management tools (HubSpot ideal)\n, • Multi-vendor cashless payment systems\n, • Implementation, Customer Support and Logistics & Operations teams\n, • Service Level Agreement (SLA) monitoring and reporting\n\n \n Nice to Haves \n\n • Background in events, hospitality or ticketing technology\n, • Experience supporting pre-sales, including joining technical demos\n\n \n Why Join / Projects \n You're the face of the business to every client you own, not one voice among several on an account team. The clients on your patch run live events in multiple countries, so no two go-lives look the same. The work runs from calm planning sessions in the office to being the one on-site keeping a launch on track under real pressure. It's end-to-end ownership: you scope it, plan it, delegate it, deliver it, and stay accountable for it long after the event's over. \n \n Customer Success Manager | POS, Payments & Implementation | EventTech

Digital Growth & Distribution Lead \n Direct e-commerce, CRM, SEO, OTAs and the evidence behind every decision \n \n Interested? Please apply by filling out this form: https://forms.monday.com/forms/e404c98a2b2c9d7928b003690d56856b?r=use1 \n \n Role Overview \n Every Carpe Diem booking begins online. The Digital Growth & Distribution Lead owns the digital infrastructure that turns customer interest into profitable bookings: website conversion, CRM, SEO, analytics, OTA performance and new distribution opportunities. \n You will be the commercial owner of every bookable digital journey, prioritising our own websites while managing OTAs and other partners deliberately as part of the wider channel mix. \n This is a hands-on role for someone who can move comfortably between commercial performance, customer journeys, platform relationships, product listings and technical detail. \n \n Reports to: Marketing Director \n Direct report: Distribution Assistant \n Location: In person, London \n Contract: Full-time, permanent \n Salary: £42,000 per year + performance based bonuses \n Core systems: Analytics and tagging platforms, CMS, CRM and email systems, Ventrata, reporting tools and OTA/partner portals \n \n The person we're looking for \n\n • Commercially hungry. You care about profitable revenue and understand the difference between traffic, bookings, net revenue and contribution.\n, • Comfortable in the detail. Booking journeys, product data, analytics, APIs, reservation systems, listings and dashboards do not make you switch off.\n, • A sharp decision-maker. You can act quickly with the available data, explain the commercial trade-off and improve the evidence as you go.\n, • A channel operator and relationship-builder. You are equally comfortable reviewing a conversion funnel, solving a connectivity problem or negotiating an opportunity with an OTA partner.\n, • Customer-focused. You understand that small points of friction—from unclear product information to a broken booking step—can cost the business meaningful revenue.\n, • A capable manager. You can set clear priorities for the Distribution Assistant, maintain high standards and build simple, repeatable processes.\n, • AI-first. You use AI practically to analyse data, identify opportunities, improve workflows and move faster without compromising accuracy or judgment.\n\n \n What you'll bring \n\n • Experience growing online sales through owned e-commerce, marketplaces, OTAs, ticketing platforms or another digitally bookable environment.\n, • Strong working knowledge of analytics, tag management, attribution, conversion-rate optimisation, SEO and CRM automation.\n, • Experience improving websites, landing pages, product pages and online booking journeys.\n, • An understanding of customer segmentation, lifecycle communications and email performance.\n, • The ability to manage product and listing data and investigate connectivity or booking-path issues with technical and operational teams.\n, • Confidence analysing commercial performance and turning data into clear recommendations and priorities.\n, • Strong relationship-management skills, particularly with external platforms, account managers and technology partners.\n, • Previous management experience. Travel, tours and experiences, hospitality or leisure experience would be an advantage.\n\n \n What you'll own \n\n • Direct e-commerce performance. Website product pages, landing pages, merchandising, booking journeys and the prioritised conversion-rate optimisation roadmap.\n, • Website requirements. Identifying commercial improvements, preparing clear briefs, setting acceptance criteria and working with Tech or external developers to deliver them. Tech owns infrastructure and code; you own the commercial requirement and outcome.\n, • Measurement and decision support. Analytics quality, tracking requirements, attribution, dashboards, forecasts and clear recommendations for the Marketing Director.\n, • SEO and AI-search visibility. Technical and on-page priorities, keyword demand, content opportunities, implementation coordination and performance monitoring.\n, • CRM and lifecycle marketing. Data capture, customer segmentation, automated journeys, email campaign delivery, testing and CRM-attributed revenue reporting.\n, • Distribution and OTA performance. Product listings, content deployment, inclusions, pricing presentation, rankings, promotional opportunities, account relationships and new-channel onboarding.\n, • Ventrata and channel connectivity. Product setup, mapping, testing, issue investigation and escalation from a commercial-user perspective.\n, • Channel mix and economics. Direct-booking share, OTA contribution, commissions, promotional performance and recommendations for shifting demand toward the most profitable channels.\n, • Product-page performance. Ensuring copy, photography, inclusions, availability information and booking details are accurate, compelling and optimised across owned and partner channels.\n, • Digital support for corporate and private events. Landing pages, enquiry journeys, lead capture, CRM routing and reporting on the corporate pipeline generated through digital channels.\n, • Digital reputation monitoring. Tracking reviews and reputation across Google, OTA and partner surfaces and improving the performance of review-generation programmes.\n, • New distribution opportunities. Identifying, evaluating and onboarding platforms, resellers and commercial partners that can deliver profitable incremental bookings.\n, • Leadership of the Distribution Assistant. Setting priorities, checking quality, supporting development and documenting repeatable processes.\n\n \n How you'll work with the team \n\n • The Marketing Director sets the overall marketing strategy, commercial targets, priorities and budget. You provide the digital evidence, forecasts and recommendations needed to support those decisions.\n, • The Creative Lead is the brand guardian and owns brand execution, graphics, content and creative quality. You provide clear briefs for website, CRM and OTA assets, and the Creative Lead ensures everything is visually and tonally consistent.\n, • Finance and Revenue set or approve pricing and margin guardrails. You implement these accurately across direct and partner channels and identify commission or margin leakage.\n, • Operations owns capacity, availability and product delivery. You ensure bookable information is accurate and escalate customer-facing or connectivity issues quickly.\n, • Tech owns website infrastructure, code, page speed and deployments. You own the commercial requirements, backlog priorities and acceptance criteria.\n, • Customer Experience resolves individual service cases. You own the systems and programmes used to monitor reputation and generate reviews.\n\n \n Scope Boundary \n Paid-media strategy, media buying, campaign management and ownership of Google and paid-social advertising sit with the Marketing Director. \n The Digital Growth & Distribution Lead may provide tracking, landing-page and conversion insight where relevant, but is not responsible for managing advertising campaigns or ad accounts. \n \n How success will be measured \n\n • Profitable direct-revenue growth and direct-booking share against the agreed plan.\n, • Website conversion rate, booking-path health and reduction in customer drop-off.\n, • CRM-attributed revenue, database growth, engagement and lifecycle performance.\n, • Organic-search visibility and revenue from priority products and destinations.\n, • OTA revenue, listing conversion, ranking, commission efficiency and partner performance.\n, • Successful launch and commercial performance of new distribution channels.\n, • Accuracy and reliability of analytics, dashboards, product data and channel reporting.\n, • Resolution time for website, listing and connectivity issues.\n, • Quality, accuracy and development of work delivered by the Distribution Assistant.\n\n \n Interested? Please apply by filling out this form: https://forms.monday.com/forms/e404c98a2b2c9d7928b003690d56856b?r=use1

We’re looking for an experienced Ticketing Manager for a super opportunity with a leading Tour Operator, based from either their West London, Birmingham or Peterborough office. \n \n The successful candidate will be responsible for the day to day management of our client’s ticketing team, to include building relationships with GDS providers and driving their aviation business forward. \n \n The role will involve liaising with existing e-sales customers, reservations and airlines and will suit an analytical and GDS proficient travel industry professional. Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out-of-hours cover. \n \n In return, our client can offer a competitive salary circa £45k DOE (location dependent) plus benefits. \n \n If this role is of interest to you, please apply online. \n \n Role of Ticketing Manager: \n\n • The main aspect of the role will be to oversee the ticket department on a daily basis.\n, • Queue management – ensure all q’s are kept up to date including: schedule changes, general, web, re-issues and q’s are checked at the end of the day to ensure everything has been actioned for that day.\n, • Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes.\n, • Ensure tickets/re-issues are issued within the deadlines\n, • TINS reports are actioned daily, along with system interfacing monitored.\n, • Assist with GDS Relationship at operational level.\n, • Specialist Fare Management, to include cruise fares, NDC , I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL.\n, • Manage ADM & ACM process from start to finish.\n, • In conjunction with the training department conduct and help to co-ordinate airline training for reservations team.\n, • Manage relationships with E sales customers.\n, • Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.\n, • Cover the OOH emergency line as part of a rota.\n\n \n Skills required for the role: \n\n • Solid worldwide travel industry knowledge\n, • Tour operations background\n, • Excellent airline and fares knowledge\n, • GDS proficient\n, • Good communication skills\n, • Good attention to detail\n, • Strong customer focus\n, • Project Management and analytical kills\n\n \n If you’re interested in learning more about this Ticketing Manager opportunity, press the apply online button now! \n \n Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com \n \n Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs

\n • Business: emap\n, • Department: Metropolis Education/ UK Boarding Schools\n, • Base Location: East Croydon\n, • Employment Type: Full-time, Permanent/Hybrid\n, • Salary: £25,000- £28,000 DOE\n\n \n Overall Purpose of the Role: \n An exciting, varied role in a fast-moving environment where no two days are the same. Working in a small team, you will be responsible for all the administrative duties for Metropolis Education and its partner schools through the support of the sales team, invoicing, social media/marketing, events, logistics, planning, communications and research. The role will involve events in the UK and overseas with some travel expected. \n Key Responsibilities: \n Sales Support / Administration: \n\n • Raising and managing invoices for events, training and associated costs, ensuring accuracy and timely follow-up\n, • Maintaining and updating the key databases and “the Bible”, including:\n, • Updating contacts and key decision-makers.\n, • Diarising and tracking termly client meetings.\n, • Managing ROI tracking, usage summaries and performance reporting\n, • Education Agent Database (Excel), Helpdesk and prospectus enquiries\n, • Image libraries, guides, downloadable resources, and internal forms essential to business operations.\n, • Managing the internal inbox, responding where appropriate and escalating enquiries efficiently\n, • Sending guides and information packs to parents, prospective and current clients, schools and other contacts as required\n, • Helping prioritise workload around peak event periods and acting as a point of contact for client enquiries when the core team is overseas, ensuring timely responses and smooth day-to-day operations\n\n Marketing & Events Support: \n\n • Conducting research for UK and overseas events, including identifying and managing new contacts and opportunities\n, • Supporting event logistics, delegate communications, and preparation materials\n, • Attending UK and overseas events where required to assist with set-up, delivery and on-the-ground support\n, • Assisting with the back-office management of the ticketing platform (registrations, attendee data, monitoring bookings)\n, • Gathering and analysing event data to inform reporting, future planning, and marketing decisions\n, • Preparing event marketing materials, including leaflets, brochures, event guides, travel guides, and supporting assets\n, • Administering and scheduling social media content across platforms, and assisting with gathering copy and images for campaigns\n, • Supporting content planning, campaign delivery, and the scheduling and distribution of email campaigns to prospective and existing clients\n, • Working closely with colleagues to ensure marketing output is accurate, on-brand and timely\n\n Key Skills: \n\n • Proficiency with Microsoft Office applications: Word, Excel, PowerPoint, and Outlook\n, • Knowledge of Canva is a plus\n, • Knowledge of WordPress is a plus\n, • Experience with email marketing platforms and ticketing systems is a plus\n, • Who You Are:\n, • Highly organised with strong attention to detail\n, • Ability to manage multiple priorities and meet deadlines\n, • Strong written and verbal communication skills\n, • Confident handling client enquiries professionally\n, • Proactive and solutions-focused, able to anticipate needs and escalate issues appropriately\n, • Comfortable working independently and collaboratively across teams\n, • Interest in events, marketing, and international markets is advantageous.\n\n Who You Are: \n\n • Highly organised with strong attention to detail\n, • Ability to manage multiple priorities and meet deadlines\n, • Strong written and verbal communication skills\n, • Confident handling client enquiries professionally\n, • Proactive and solutions-focused, able to anticipate needs and escalate issues appropriately\n, • Comfortable working independently and collaboratively across teams\n, • Interest in events, marketing, and international markets is advantageous\n\n Who We Are: \n We are a small, close-knit team who work in different parts of the country but are very much together. Our work spans events, marketing, and international travel – all while keeping our fantastic clients at the heart of everything we do. Each member of the team wears multiple hats, and we value initiative, attention to detail, and a willingness to step in and support each other – whether that’s managing client enquiries, helping at events, or keeping our systems and communications running smoothly. Micro-managing is not in our DNA, so we hope to find someone who can hit the ground running and isn’t afraid to get stuck in. \n What we offer \n Learning & Development: \n At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. \n Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives. \n To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy. \n Benefits: emap is part of Metropolis Group. Together, we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. \n\n • 25 days of annual leave, with the option to buy or sell additional days\n, • One additional day of leave per year- Celebration Day\n, • Health plan\n, • Life assurance\n, • Private virtual GP access\n, • Seasonal flu jabs available at the office\n, • Continuous learning & development opportunities\n, • In-house Excellence Awards and other innovation projects\n, • Cycle-to-work scheme\n, • Discounted gym memberships\n, • Retail discount vouchers\n, • Rail season ticket loans\n, • Pension scheme\n, • One paid volunteer day per year\n, • Annual Summer & Winter Celebrations\n, • Work from home during August\n, • Income protection and more\n\n Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at www.metropolis.co.uk/privacy. \n Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. \n How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application.

In this role you will:Respond to employee and manager requests through our ticketing system, using team documentation, SOPs, and your own judgment to resolve cases — escalating more complex matters where appropriateProcess employee lifecycle events in Workday across multiple countries, including h

RequirementsAbout you:4+ years of experience in client success, strategic account management, consulting, partnerships, or a related customer-facing commercial role in a fast-paced technology, ecommerce, media, ticketing, travel, payments, or adjacent environment. Build and maintain strong relations

Req ID:350781NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Field Tech Analyst -Windows support experience to join our team in London, London, City of (GB-LND), United Kingdom (GB).The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.This position will be a Client based position working at a client site.Job Responsibilities Include:• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.• Windows, troubleshooting, diagnosing, imaging/deployment and software installation.• Serves as company liaison with customer on administrative and technical matters.• Provide technical support and incident management service desk functions (Service Now)• Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS)• Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )• Diagnoses and resolves product performance problems.• Performs maintenance and repair services (basic break fix for desktops, laptops.)• Instructs customers in the operation and maintenance of basic Windows.Basic Qualifications:• 3 years desktop/technical Windows support experiencePreferred Skills: • ServiceNow ticketing system (or similar ticketing system)• Office 365 support• Windows troubleshooting, diagnosing, imaging/deployment and software installation.• Installation/Troubleshooting of Software/Hardware• Proven customer service background• Able to comprehend and follow verbal and written technical instructions and scripts.• A+ certification or equivalent skill set • Individual must have ability to receive calls during the normal business day and after hours.• Physically able to lift and move Enterprise and Client technology hardware in our customer environment.• Excellent verbal and written communication skills with emphasis in customer service• Excellent interpersonal skills and ability to work collaboratively in a team environmentAbout NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.Posting Date:Department:Field Services AMS/EMEA - 1454952071

Job Summary:About the Role & TeamDisney Entertainment & ESPN Technology (DEE) brings together the Company’s best-in-class product, technology, and commercialization teams together into one global organization. DEE is responsible for the P&L management and all distribution, network and engineering operations, sales, advertising, data, and certain key technology functions worldwide for the Company's content engines. DEE also manages operations of the Company's streaming services including Disney+, Hulu, ESPN+ and Disney+ HotStar; and domestic broadcast and cable television networks. As an integral member of our Product Solutions team, the Product Solutions Engineer is responsible for the review, enhancement and support of the TWDC Broadcast Management Systems, Air-Time-Sales workflows and ancillary media applications. This role will work alongside the Product Solution Engineers within the team to implement workflow solutions that meet business needs and expectations. Using their skills and experience they will support the Product Solutions Team with planning activities as well as successful execution of projects and deliverables. The role will provide assistance to the Product Solutions team with the prioritisation and implementation of features within specific timelines. They will work with internal teams, users and third-party vendors to ensure deliverables are in line with the Product Solutions roadmap and overall department strategy. This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.Values You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day. What You Will Do Participate in system review activities and product workflow requirements Develop, analyse, prioritize, and organise requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow Work with the configuration and Product Solutions team to field functionality-related questions Translate business requirements into specifications that will be used for implementation Participate with other Product Solutions specialists to understand how to map legacy workflows to the existing Common Workflow Standard in order to drive business alignment Support the Product Solution Engineers with workflow-related requests and processes Track product-related queries to completeness and provide recommendations Ensure effective request management and change controls Provide assistance to the Product Solutions team with different activities Perform duties with moderate to low supervision Coordinate with technology and portfolio teams the delivery of functional solutionsProvide hands-on support with planning, scheduling, configuration, media- anddata-related activities (full training and support will be provided) Work with the userbase on triaging requests following a designated process Collaborate with leadership team on requirements and new initiatives within thebusiness Required Qualifications & Skills Basic understanding of data structures within applications and workflows Analyse and interpret workflow requirements Research required data Propose workflow solutions based on requirements Ability to effectively collaborate with cross-functional teams Critical thinker and problem-solving ability Team player Strong time management skills Great interpersonal and communication skills Manages the needs of diverse stakeholders. Facilitates win-win situations. Resolves conflicts effectively. Interacts well with people who have different backgrounds and work styles Engages colleagues across the organisation to optimise performance Tailors messages appropriately to the audience. Invites diverse points of view.• Listens and asks questions to ensure understanding. Conveys relevant information in a candid and timely manner Achieves high levels of customer satisfaction. Analyses problems effectively and takes action to resolve. Keeps commitments. Analyses data and information to drive decisions The Perks 25 days annual leave Private medical insurance & dental care Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Excellent parental and guardian leave Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, Japan, China, Israel, London and multiple locations in the US, and we're expanding to more hubs.As a Technical Product Specialist, you will be responsible for end-to-end technical product support for advertisers and internal stakeholders, including troubleshooting and resolving complex product and technical issues raised via ticketing systems. Additionally, you will act as a critical bridge between client-facing teams and product/engineering teams, translating advertiser needs into clear, actionable product and technical improvements for the platform.Be part of a dynamic and innovative team focused on shaping the future of TikTok's monetization products.Responsibilities- Troubleshooting: Investigating and resolving technical issues raised by both internal stakeholders and advertisers via ticketing systems.- Product Support Enablement: Supporting the rollout and adoption of new advertising products and features, ensuring advertisers experience a smooth transition.- Vendor Training & Upskilling: Coaching vendor teams to improve quality and efficiency, and ensuring technical alignment across global support hubs.- Quality Audits & Knowledge Management: Performing QA audits of resolved tickets, identifying knowledge gaps, and contributing to the improvement of internal documentation.- Technical Collaboration: Acting as a bridge between client-facing and product/engineering teams, ensuring advertiser needs are clearly translated into actionable improvements.Minimum Qualification(s)- Bachelor’s degree in computer science, similar technical field of study or equivalent practical experience- 2+ years of experience in customer support, technical support, product operations, or customer success.- Ability to troubleshoot product and technical issues via tickets- Strong communication skills when interacting with internal stakeholders and advertisers.- Basic data awareness and attention to detail for quality audits and documentation.- Ability to collaborate effectively across teams and align on action items.Preferred Qualification(s)- Experience with advertising monetization products or platform products.- Experience working with global support hubs or vendor teams.- Experience in knowledge base management, QA audits, or process improvement.- Familiarity with ticketing systems and advertiser support workflows.- Experience supporting product launches and feature rollouts.Req ID: A115146

Our sales team is focused on finding efficient paths to successful, profitable, long-term customers by building a user-driven marketing and sales engine. We act as a key voice of the customer to the product team, helping identify and overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization. You will serve as an extended part of the product General Manager's team, translating customer pain points into practical solution designs while directly shaping how our product, demos, and technical positioning evolve.This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.What you’ll achievePartner with the incubation Account Executive to lead technical validation for IT and service team opportunities within various customer segments and industries, from discovery through proof, demo, and closeDevelop a deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross-functional coordination, and knowledge sharing—and map those workflows to Asana Service ManagementTranslate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross-functional stakeholdersConduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position Asana within the customer's existing technology landscapeHelp customers envision how modern service delivery, workflow automation, and AI can improve employee experience and operational efficiencyAdvise on solution architecture, integrations, admin considerations, and deployment approach so customers can confidently evaluate fitPartner closely with existing Asana AEs, CSMs, and core Solutions Engineers to uncover and support expansion opportunities within accounts that already use Asana for other teamsBuild repeatable demo assets, solution patterns, technical collateral, and feedback loops that enable the broader field organization as this motion scalesSurface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategyDeliver technical enablement and best practices that help the broader revenue organization have stronger conversations with IT and service buyersAbout youDemonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making 5+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical rolesStrong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every dayStrong discovery skills with the ability to uncover customer workflows, technical constraints, decision criteria, and success metrics before jumping to a solutionProficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiencesAbility to explain technical concepts clearly and credibly, including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation conceptsStrong collaboration skills and the ability to work seamlessly with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers to drive customer outcomesComfort operating in early-stage or incubation motions where messaging, product capabilities, and playbooks are evolving in real timeAdaptability, intellectual curiosity, and a strong builder mentalityFamiliarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflowsExperience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automationBackground supporting displacement or migration conversations from legacy enterprise softwareUnderstanding of AI-powered automation, self-service experiences, or employee service delivery use casesComfort with modern sales and demo tooling, and with building scalable technical content for a growing field organizationAt Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.What we’ll offerOur comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.For this role, the estimated base salary range is between 86,100 - 109,900. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.#LI-Hybrid About usAsana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

London, UKPowered by TodayTix – Operations /Full Time /HybridAbout TodayTix Group:TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema––connects millions of customers with the best in live entertainment.Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.Life at TodayTix GroupWe thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.About the Role:Powered by TodayTix (PxT) is TodayTix Group's enterprise-level ticketing and e-commerce division, providing the technology and tools that help leading cultural organizations, attractions, and live events power their box office operations and drive online sales. We're looking for a proactive, adaptable Senior Manager, Client Operations & Implementation to join the PxT Partner Success team. This is a role for someone who thrives at the intersection of client-facing delivery and internal process-building — someone who can own complex implementations end-to-end while also helping define how we do this work as we scale.As a hands-on leader reporting to the NYC-based Sr. Director of Operations & Implementation, you'll translate signed contracts into successful go-lives. But you'll also bring curiosity and a builder's mindset: experimenting with new tools (including AI), identifying patterns across implementations, and turning lessons learned into better playbooks. You won't always have a defined path — and that's part of what makes this exciting.We're looking for someone who's ready to grow into greater ownership and autonomy as they prove themselves in the role — this is a role with real room to expand, not a fixed job description.Please note: This is a full-time position, and qualified candidates must be based in the greater London area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. Some partners require shifted, 7-day support coverage; this role has a hand in setting and maintaining those schedules, including providing direct coverage where needed. On-site presence for partner onboarding is a shared requirement across the team and should be expected as part of this role.What Success Looks Like:On-Time, High-Quality Implementations — delivered on schedule, meeting technical and business requirements with minimal post-go-live issues.Client Confidence & Adoption — clients are fully trained and able to independently manage ticketing, reporting, and daily operations at launch.Post-Launch Reliability — clients receive consistent troubleshooting & technical support after go-live, with 7-day coverage running smoothly for partners who require it.Risk & Issue Management — risks are identified early, communicated clearly, and mitigated before they impact timelines or trust.Cross-Functional Execution — strong partnerships with Product, Engineering, Sales, and Support drive smooth implementations and handoffs.Team Leadership & Consistency — direct and indirect reports deliver consistent, high-quality execution across all projects.What You’ll Do:Own end-to-end implementation delivery — driving execution from kickoff through go-live so timelines, scope, and quality standards are consistently met.Lead hands-on technical configuration — partnering on configuration of client websites and microsites, implementing client-specific features, and managing data migrations and system integrations.Train and support clients through launch and beyond — leading enablement so clients can confidently run PxT day to day, then staying engaged post-launch to troubleshoot and cover features outside client self-service.Scope complex projects and manage risk — breaking large initiatives into clear tasks and milestones while proactively surfacing and mitigating issues before they threaten timelines or trust.Identify patterns across implementations — turn them into better process, templates, and tooling — including experimenting with AI and automation — so this role leaves a real mark on how PxT scales delivery.Partner cross-functionally — with Product, Engineering, Sales, and Support to resolve blockers and ensure clean handoffs at every stage.Set support coverage schedules, and manage and mentor direct and indirect reports — help design shifted 7-day coverage for partners who need it and provide clear prioritisation and feedback to grow the team.We're Looking for Someone With: 5+ years of experience in technical implementation, professional services, or solutions consulting within a SaaS or B2B technology environment.Demonstrated project management expertise — task definition, timeline ownership, and resource coordination across complex, concurrent projects.Proven experience managing the full lifecycle of software implementations, from contract signing through go-live.Experience directly managing people — setting priorities, giving regular feedback, and supporting professional growth.Experience with ticketing, CRM, or e-commerce systemsExcellent client communication and training skills — able to manage expectations, translate complexity, and build trust.A proactive problem-solver with strong risk identification instincts and high attention to detail.Comfort operating in ambiguity — able to figure out what "good" looks like without a defined playbook and bring others along.Curiosity about how AI and new tools can improve delivery operations — not required to be an expert, but genuinely interested.Experience in the arts, live events, or attractions industries is a bonus.TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero-tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking.For information on our UK Privacy policy, click here.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About usThe Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.At the FT, curiosity thrives and ambitious thinking is rewarded. Together, we help audiences stay better informed and deepen their understanding of the world around them.Our Product & Tech teams drive us forward in an ever-evolving digital landscape, delivering cutting-edge products to over one million digital subscribers daily. Our growth relies on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists.With a supportive culture, entrepreneurial spirit and opportunities at every turn, there are no limits to where your FT career can take you.Build a newsworthy career at the FT.Our commitment to diversity, equity and inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.About youYou are an operationally focused engineer who enjoys solving complex problems, supporting business-critical services, and ensuring systems run reliably every day. You thrive in deadline-driven environments, remain calm under pressure, and take pride in delivering high-quality operational support.You have experience supporting production or operational systems, investigating technical issues, coordinating with multiple stakeholders, and driving problems through to resolution. You are proactive, adaptable, and always looking for opportunities to improve processes, automate repetitive tasks, and enhance service reliability.Whether your background is in publishing, production engineering, technical operations, platform operations or another operational support environment, you enjoy working as part of a collaborative team and are motivated by delivering reliable services that have a direct impact on the business.About the teamDigital Print Services (DPS) is part of Internal Products at the Financial Times and is responsible for managing and supporting the end-to-end processes, systems and services that enable the daily production and publication of the FT's print products.The team works closely with Editorial, Advertising, Production, Distribution, Technology and external print partners to ensure content moves successfully from editorial creation through page production to global print publication and digital distribution.Alongside supporting daily production, we continuously improve our operational processes, monitoring, tooling and workflows to increase reliability, reduce manual effort and enhance the services we provide. We are also exploring opportunities to leverage automation, data and AI-driven capabilities to improve operational efficiency, strengthen service monitoring and enhance the resilience of our print publishing operation.As a team, we combine technical expertise, operational excellence and strong stakeholder collaboration to operate, support and continuously improve the FT's print publishing process. We are accountable for ensuring the successful delivery of daily print production while driving improvements that enhance reliability, efficiency and resilience.The nature of print publishing means reliability, operational discipline and effective decision-making under deadline pressure are central to the team's success.What you'll work onAs a Digital & Print Production Engineer, you'll play a key role in supporting the FT's end-to-end print publishing operation, ensuring newspaper pages, digital editions and associated publishing services are delivered accurately and on time every day.Working as part of the Digital Print Services team, you'll monitor business-critical production systems, coordinate operational activities across multiple stakeholders, investigate and resolve incidents, and help maintain the reliability of the services that support the FT's global print operation.You'll contribute to the continuous improvement of our operational processes by identifying opportunities to enhance workflows, automation, monitoring and documentation, while supporting the evolution of our publishing platforms and operational tooling.This role is based on standard business hours. However, due to the nature of the FT's print publishing operation, occasional Sunday working and flexibility to provide support outside of normal working hours, particularly during evening production periods or business-critical incidents, will be required.Your responsibilities will includeOperational Service DeliverySupporting the successful delivery of the FT's daily print publishing operation, ensuring production deadlines and business commitments are met.Monitoring and operating business-critical publishing systems, workflows and services throughout the production lifecycle.Coordinating production activities with Editorial, Advertising, Distribution, Print Sites and external partners.Managing the release of newspaper pages, digital editions and associated publishing outputs to global print locations and digital partners.Ensuring operational procedures and controls are followed while maintaining high levels of service reliability and quality.Monitoring production schedules and supporting the successful completion of daily publishing activities.Incident Management & Operational SupportMonitoring production systems and proactively identifying issues before they impact print production.Investigating, troubleshooting and resolving incidents across publishing systems, workflows and integrations.Coordinating operational responses to production issues and escalating business-critical incidents where appropriate.Providing timely communication and operational updates during production-critical activities and service disruptions.Supporting post-incident reviews, root cause analysis and preventative improvements.Working with internal teams and third-party suppliers to restore services as quickly as possible.Continuous Improvement & EngineeringIdentifying opportunities to improve operational processes, workflows and service reliability.Developing and enhancing operational tooling, automation and monitoring capabilities.Improving operational documentation, runbooks and knowledge sharing across the team.Analysing operational trends to identify recurring issues and implement preventative improvements.Supporting the implementation of new publishing capabilities, workflow enhancements and production services.Contributing to improvements in observability, resilience and operational efficiency across the Digital Print Services platform.Supporting testing, deployments and operational readiness activities for new services and enhancements.Collaboration & Service ExcellenceBuilding strong working relationships with Editorial, Advertising, Production, Distribution and Technology teams.Working closely with external print partners and technology suppliers to ensure reliable service delivery.Supporting supplier issue resolution and service level management.Acting as a central point of contact during production activities where required.Providing excellent operational support to internal customers throughout the print publishing lifecycle.Our technologyThe Digital Print Services team works across a combination of publishing platforms, operational tooling, cloud services, integrations and vendor-managed systems.Publishing & ProductionEditorial publishing systems and print production workflowsContent management and publishing platformsPrint planning, page production and editorial workflow toolsOperations & Service ManagementService management and ticketing systemsMonitoring, alerting and operational support toolingReporting, analytics and operational dashboardsTechnology & AutomationWorkflow automation and integration platformsAWS and cloud-hosted servicesCI/CD pipelines and deployment toolingGitHub and version control systemsAI-assisted tools and automation technologiesExperience we're looking forExperience supporting business-critical operational or production services.Experience working in deadline-driven operational environments where reliability is essential.Strong troubleshooting, analytical and problem-solving skills.Experience investigating and resolving operational incidents and technical issues.Experience working with monitoring, alerting or operational support tooling.Experience working with cloud-hosted or distributed systems.Excellent communication and stakeholder management skills.Experience working collaboratively across multiple technical and business teams.Experience working with external suppliers or third-party service providers.A methodical approach with excellent attention to detail.Comfortable learning new technologies and adapting to changing business needs.Flexible and adaptable, with the ability to support business-critical operational activities when required.Experience with print publishing, newspaper production, editorial workflows or media operations would be highly advantageous.Experience working with AWS, monitoring platforms (such as Grafana, Splunk or Graphite), publishing systems (including Methode, Arkitex or Asura), Adobe Creative Suite or workflow automation technologies would also be beneficial.Characteristics we valueStrong collaboration and communication skills.A proactive approach to problem-solving.Calmness under pressure.Ownership and accountability.Curiosity and a commitment to continuous learning.Excellent attention to detail.Adaptability in fast-paced operational environments.A customer-focused mindset.A passion for continuous improvement and operational excellence.An interest in publishing, journalism or operational technology.What's in it for you? Our benefitsOur benefits vary by location, but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community.We've embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.AccessibilityWe are a Disability Confident employer and Valuable 500 signatory.Please let us know if you require any reasonable adjustments or personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.Further informationAt the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience and qualifications.

Our MissionAt Palo Alto Networks, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryYour Career We are seeking an experienced Senior Service Desk / Field Engineer to join our IT Service Desk team. You will serve as a technical expert and a key contributor to the delivery, optimization, and automation of end-user support and workplace technology services. You’ll take full ownership of complex issues, implement scalable support solutions, and partner with global IT teams to strengthen system reliability and user experience.This role blends hands-on technical execution with strategic problem-solving and process improvement. You will primarily support the local site while collaborating with global operations teams across the Americas, EMEA, and APAC.Your ImpactAdvanced Troubleshooting: Lead the resolution of high-impact and complex technical issues across desktop, network, and SaaS environments. Perform in-depth root cause analysis and implement long-term remediations.Service Ownership: Manage and optimize key end-user services, including Google Workspace, endpoint management (Mac, Windows), collaboration tools (Zoom, Slack), identity management (Okta, CyberArk), and secure access (VPN).Automation Leadership: Design, develop, and maintain advanced automation scripts and workflows (PowerShell, Python, or similar) to reduce manual effort and improve service metrics.Infrastructure Collaboration: Partner with network, systems, and security teams to support local IT infrastructure, site onboarding, and operational readiness for new technologies.Field Engineering Excellence: Lead field support operations for your site, including workstation provisioning, network connectivity, A/V systems, and executive-level support.Process & Documentation: Author and maintain advanced knowledge base articles, support runbooks, and team SOPs that promote global consistency and knowledge sharing.Continuous Improvement: Analyze Service Desk trends, identify service gaps, and propose technical or procedural improvements to increase efficiency and reduce ticket volumes.AI & Data-Driven Insights: Use AI-assisted tools to enhance incident triage, automate common workflows, and proactively identify opportunities for system optimization.Mentorship & Collaboration: Provide technical guidance and mentorship to junior engineers and field technicians within the local and global Service Desk teams.Qualifications Your ExperienceProfessional Background: Typically requires a BA/BS in Information Technology or equivalent and 3–5 years of progressive experience in IT Service Desk, Field Support, or End-User Computing roles.Technical Expertise: Deep proficiency in Google Workspace administration, Zoom/Slack management, and identity services (Okta, CyberArk, or similar).Endpoint & Systems Management: Expert-level understanding of macOS and Windows configuration, patching, policy enforcement, and MDM tools (Intune, JAMF).Networking & Security: Strong knowledge of TCP/IP, VPN, wireless networking, and endpoint security practices.Automation & AI Integration: Demonstrated experience in developing automation scripts and utilizing AI-based tools or APIs to optimize Service Desk workflows and improve support efficiency.Analytical Skills: Ability to interpret data from ticketing systems and dashboards (ServiceNow or similar) to drive measurable performance improvements.Customer Centricity: Demonstrated success in balancing high technical standards with exceptional service delivery and empathy toward end-users.Cross-Functional Collaboration: Experience working across global IT functions and time zones, contributing to 24/5 support coverage and shared initiatives.Continuous Learner: Actively seeks opportunities to improve with emerging tools, cloud platforms, and AI advancements in digital workplace support.Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.SummaryLocation: Office - United Kingdom - LondonType: Full time

Desktop Support TechnicianLocation: London (central) and onsiteDay Rate: 230 p/d (Inside IR35)Role Overview:Bright Purple is recruiting for a Desktop Support Technician to join a busy IT team supporting end users across a busy corporate office in London. This is a hands-on role where you'll be responsible for installing, configuring and supporting desktop hardware and software, resolving technical issues, building new devices and ensuring users receive a high-quality IT support service. You'll work across a broad range of technologies, supporting both BAU activities and IT projects while maintaining excellent customer service throughout.Essential Skills:Previous experience in a Desktop Support, IT Support or Service Desk roleStrong knowledge of Windows desktop and laptop supportExperience troubleshooting hardware, software and peripheral issuesExperience building, deploying and imaging Windows devicesKnowledge of Microsoft desktop applications and enterprise softwareExperience supporting printers, email, networking and remote accessAbility to prioritise and manage incidents through a ticketing systemStrong troubleshooting and analytical skillsExcellent communication and customer service skillsDesirable Skills:Technical qualification or equivalent commercial experienceExperience with asset management and hardware lifecycle processesKnowledge of Active Directory and endpoint management toolsExperience supporting Microsoft 365 environmentsExposure to desktop security, patching and malware protectionBright Purple is an equal opportunities employer. We welcome applications from candidates of all backgrounds and are committed to creating an inclusive recruitment process.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Blue Planet Portfolio Support Engineer – EMEABlue Planet, a division of Ciena, is seeking a Blue Planet Portfolio Support Engineer to join the Advanced Technical Support Team in EMEA. This post-sales role sits at the intersection of networking and software, supporting customers as they deploy and operate Blue Planet applications within their networks. The position offers exposure to cutting-edge software platforms, close collaboration with global engineering teams, and meaningful impact on customer success.How you will make an impact:Deliver first-level technical support for the Blue Planet software portfolio, troubleshooting and resolving software and system-related issuesPartner with Blue Planet Solution Experts, the Global Engineering Community, Research and Development (R&D) Engineering, and Product Line Management (PLM) teams to identify, report, and resolve product defectsMaintain high levels of customer satisfaction through clear communication, structured problem solving, and timely issue resolutionDevelop and document effective workarounds to minimize customer impact from functional limitationsSupport multi-product interoperability across Blue Planet solutions and third-party software or equipmentProvide actionable feedback to account teams, PLM, and R&D to influence future product enhancementsAdvocate for customer needs internally while representing Ciena’s technical and quality standards externallyThe must haves:Working knowledge of Linux or Unix operating systemsExposure to containerization and cloud-native technologies including Docker, Kubernetes, microservices, and Open vSwitchBachelor’s degree in network engineering, systems engineering, computer science, or a related field, or equivalent practical experienceFoundational experience supporting software applications in customer-facing or post-sales environmentsAbility to analyse logs, datasets, and system behaviour to isolate root causesExperience with Python and shell scripting for troubleshooting or automationFamiliarity with databases such as PostgreSQL, MySQL, ClickHouse, or graph databasesStrong written and verbal communication skills with the ability to remain effective in high-pressure situationsProven ability to manage and prioritize multiple customer cases simultaneouslyNice to haves:Hands-on experience with virtualization platforms such as VMware ESXi, Kernel-based Virtual Machine (KVM), or XenSolid understanding of networking concepts and protocols, including Ethernet, Multiprotocol Label Switching (MPLS), Internet Protocol (IP), Virtual Private Networks (VPNs), Transmission Control Protocol (TCP), User Datagram Protocol (UDP), Interior Gateway Protocols (IGP) such as Open Shortest Path First (OSPF) or Intermediate System to Intermediate System (IS-IS), Border Gateway Protocol (BGP), Layer 2 and Layer 3 VPNs, Simple Network Management Protocol (SNMP), Syslog, Internet Control Message Protocol (ICMP), and Secure Shell (SSH)Experience with cloud-based architectures and monitoring tools such as Nagios or GrafanaFamiliarity with customer relationship management and ticketing systems such as Salesforce or JiraIndustry certifications such as Cisco Certified Network Associate (CCNA), Linux, Kubernetes, Amazon Web Services (AWS), or Google Cloud#LI-ST1At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.SummaryLocation: Remote-UK; Remote-Netherlands; Remote- UK- Northern Ireland; Remote-Poland; LondonType: Full time

London, UKPowered by TodayTix – Product /Full Time /HybridAbout TodayTix Group:TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema––connects millions of customers with the best in live entertainment.Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.Life atTodayTix GroupWe thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.About the Role:Powered by TodayTix (PxT) is TodayTix Group's enterprise ticketing and e-commerce division — the technology and tools that help the world's leading cultural organizations, attractions, and live events power their box office and drive online sales. We work with some of the most exciting venues, producers, and event organizers on the planet, and we're building the platform that helps them thrive.We’re looking for a Lead Product Designer to join our Powered by TodayTix team to expand our partner portal to support theatre, sports, attractions, exhibitions and more. You’ll set the bar for design quality, translating complex, nuanced industry concepts into clear, elegant user flows — bringing systematic UX thinking, a refined eye for UI detail, and the confidence to drive decisions forward independently.This role sits at the heart of our B2B inventory and event management platform, shaping the experience for live event partners who rely on it to run their business. If you’re passionate about making complex tools feel effortless and thrive in a fast-paced, collaborative environment, we’d love to hear from you.Please note: This full-time position is based in London. We encourage collaboration by working a minimum of 2 days per week in the office, whilst also offering flexibility for employees to choose where they work for the rest of the week.What Success Looks Like: Independent Execution: You drive complex projects end-to-end with minimal oversight, proactively managing stakeholder expectations and scope changes.Strong Design Collaboration: You articulate design decisions clearly, rationally and objectively, advocate for users, and bring cross-functional partners along with you.Growth Mindset: You approach challenges as opportunities to learn, and raise the bar for the people around you.Design System Stewardship: You leverage and evolve the Design System with taste and judgement, pressure testing the scalability of each component setting standards the broader team can follow.Craft Leadership: You consistently translate complex, nuanced product challenges into simple, intuitive user flows — without sacrificing depth or business logic.What You'll Do: Lead design across complex B2B product initiatives, from early discovery through delivery and QA.Collaborate closely with product managers, engineers, and other designers to define and craft outstanding product experiences.Lead design reviews and brainstorming sessions, presenting regularly to design leadership and company executives.Proactively set expectations with stakeholders and communicate clearly when scope or direction shifts.Promote a culture of design excellence — mentor other designers, champion quality, and lead by example.Use AI tools fluently across your workflow (research, ideation, prototyping, and production) and help establish best practices for the team. This includes using AI-assisted coding to ship frontend components and maintain design system quality without always relying on a developer.Partner with developers to ensure designs are implemented accurately and to a high standard.Regularly use the product to uncover usability issues, identify bugs, and suggest thoughtful improvements.We’re Looking for Someone With:6+ years of experience in Product Design, with experience in a lead or senior capacity.Strong UX fundamentals and a refined eye for UI — able to simplify complex concepts and work within a Design System with taste and judgement.B2B or dashboard/data-heavy design experience — comfortable designing for complex, information-dense products.Proficiency in Figma and prototyping tools, with experience conducting generative and usability research.A strong portfolio of user-centred, beautifully executed UI — ideally including B2B or enterprise product work.AI fluency — you actively use AI tools to work faster and smarter, including a willingness to use AI-assisted coding to contribute directly to the design system and frontend.The ability to work independently, manage multiple projects, and drive work forward without excessive oversight.Excellent communication skills — able to present and defend work to stakeholders at all levels with clarity and confidence.Experience working in a squad, collaborating with developers and QA engineers to ensure timely, high-quality delivery.Good To Know: TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are some of our favourites:-Hybrid work environment (blend of in-office and at-home days)-Up to 4 weeks per year of flexible 'work from anywhere' -Generous pension match-Access to a bespoke Pension scheme -Complimentary tickets to shows and events-Employee Assistance Programme-Access to a corporate rate Vitality PMI plan-Healthcare cash plan-Season Ticket loans-Birthday off-Three months of fully paid Parental Leave -Employee Charity Donation Matching-Annual Professional Development Budget-Cycle to work scheme-Employee Referral BonusTodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs. TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero-tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking.For information on our UK Privacy policy, click here.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

London, UKTechnology – Software Engineering /Full Time /HybridAbout TodayTix Group:TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema––connects millions of customers with the best in live entertainment.Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.Life atTodayTix GroupWe thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.About the Role: We're looking for a Lead Data Engineer to join TodayTix Group and own how we scale our data platform — the backbone connecting product, growth, finance, and CX to a single source of truth, plus increasingly the substrate AI tooling across the company queries directly. You'll lead the team that owns the project end-to-end — staging, intermediates, and marts — plus the CI/CD pipeline and Snowflake platform underneath it.This is a technical leadership role, not a heads-down modelling one — most of your time goes to architecture, review, technical strategy, and cross-functional leadership, with hands-on modelling a deliberate minority. You lead by setting direction, raising the team's bar, and owning delivery, quality, and stakeholder trust across a high-demand roadmap.The foundation is built — your job is what gets built on top of it as the org scales. TTG is expanding as part of MARI, bringing new portfolio companies' event and ticketing data onto the platform; PxT (our partner-facing product) is growing its surface area; and the business keeps adding markets and brands. You'll design how the platform absorbs that growth — new sources, new consumers, higher stakes — without the architecture buckling.If you thrive in a fast-moving, high-ownership environment, measure your impact by the team's, not just your own, and care as much about business impact as technical craft, we'd love to hear from you — especially if, like the rest of the team, you reach for AI by default.Please note: This full-time position and qualified candidates must be based in the Greater London area. We encourage collaboration by working a minimum of 2 days per week in the office, with flexibility to choose where you work for the rest of the week.What Success Looks Like:The platform scales, it doesn't strain New portfolio events, new surfaces, and new markets onboard onto the existing staging/intermediates/marts pattern without one-off hacks or a rebuild.Data people trust by default Certified marts stay accurate and documented as volume and source count grow; breaking changes get caught by CI and dbt tests, not discovered by a stakeholder in a dashboard.A faster, more autonomous team Engineers ship models confidently without you reviewing every line; your reports are visibly levelling up.Architecture that holds Your design decisions — dynamic tables vs. incremental models, how a new portfolio company's data enters the model, orchestration choices — hold up as sources and consumers multiply, and design flaws get caught in review, not production.Trust through ownership Stakeholders across product, growth, finance, and CX bring you problems, not tickets, because you communicate early and their reporting hasn't broken under them.What You'll Do:Own the data platform end-to-end — the dbt project (staging intermediates marts), CI/CD, and the Snowflake infrastructure it runs on.Design and lead the onboarding of new data sources onto the platform as TTG scales, so growth doesn't mean architectural debt.Partner with data consumers — product, growth, finance, CX, and incoming portfolio teams — to model new sources cleanly rather than bolt them on under deadline pressure.Run intake and prioritisation across a high-demand roadmap where reporting, growth analytics, and AI-tooling initiatives compete for the same team's time — sequence against business objectives, and say no well.Protect data quality systematically — dbt tests, contract-enforced schemas, and CI that catches breaking changes before they reach a dashboard or an AI agent.Set technical direction for the warehouse and give the kind of code review that makes data engineers better — spotting model design flaws before they ship.Lead and grow the team — 1:1s, feedback, and career development.Build the factory, not just the models: keep pushing AI into how the team works, and support the org's growing use of AI agents as direct consumers of the warehouse you build.We're Looking for Someone With:A track record of leading engineers. 8+ years in data engineering (or software engineering with a heavy data bent), including leading a team — formally or informally — and growing the engineers around you. This is the core of the role.Deep SQL and dbt expertise. You've built and scaled a dbt project in production — models, tests, macros, contracts — and reason about warehouse cost and performance, not just correctness.Cloud data warehouse depth. Hands-on experience with Snowflake or a comparable MPP warehouse (Redshift, BigQuery).Experience scaling a data platform through growth — onboarding new business units, acquisitions, or data sources onto an existing model without rearchitecting from scratch. (M&A / multi-entity data integration experience is directly relevant given the evolving company structure.)Full-stack data platform judgement. Comfortable across ingestion (CDC/replication from operational databases, event pipelines), transformation (dbt), and consumption (BI tools, reverse ETL, AI/agent access) — even where you're not the one writing every layer.Strong architecture and code review. You set technical direction through sound data-model design and give review that makes engineers better.Stakeholder management. You partner with product, finance, growth, and CX — translating messy source data into models people trust, and setting expectations as priorities shift.A product and business mindset. You measure success by the decisions your data enabled, not rows modelled.AI fluency. You already reach for AI to write and review data models, and you're comfortable with AI agents as first-class consumers of the warehouse you build.You don't need to tick every box. If most of this sounds like you, we'd love to hear from you.Nice to Have:Experience with a customer data platform (CDP) and identity resolution across multiple event sources — directly relevant to unifying data across our portfolio companies.Experience with CDC / replication tools feeding a warehouse from an operational database (MySQL, Postgres)Experience with Looker/LookML or another BI semantic layer.Experience in e-commerce, ticketing, or a marketplace business with high-cardinality partner/catalogue data.Experience building or supporting AI/LLM-facing data products — a chatbot, a RAG pipeline, an agent with database access.Experience with GitHub Actions-based CI/CD for data pipelines.Good To Know: TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are some of our favourites:-Hybrid work environment (blend of in-office and at-home days)-Up to 4 weeks per year of flexible 'work from anywhere' -Generous pension match-Access to a bespoke Pension scheme -Complimentary tickets to shows and events-Employee Assistance Programme-Access to a corporate rate Vitality PMI plan-Healthcare cash plan-Season Ticket loans-Birthday off-Three months of fully paid Parental Leave -Employee Charity Donation Matching-Annual Professional Development Budget-Cycle to work scheme-Employee Referral BonusTodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs. TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero-tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking.For information on our UK Privacy policy, click here.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Heidrick & Struggles is the world’s foremost advisor on executive leadership, driving superior client performance through premier human capital leadership advisory services. For more than 70 years, we’ve delivered value for our clients by leveraging unrivaled expertise to help organizations discover and enable outstanding leaders and teams. Learn more at Job Description:Who We Are:Heidrick & Struggles is a premier provider of executive search, leadership assessment and development, organization and team effectiveness, and culture shaping services globally. In our more than 60 year history, we have conducted some of the most high-profile C-suite and board-level searches in the world. Today, we are working with our clients across 29 countries to help them accelerate their performance and respond with agility to new opportunities and challenges in every industry. We continue to raise the bar in serving our clients as trusted leadership advisors, and we are also providing an expanded range of data-driven, tech-enabled tools and platforms across our executive search and consulting businesses. Managing top talent isn’t just our business. It’s our passion, and we are committed to investing in and developing the careers of our own people.We look for people with experience from a variety of industries and diverse educational backgrounds who are passionate about partnering with innovative and influential organizations and share our commitment to our purpose – to help our clients change the world, one leadership team at a time.Additional information on the firm can be found at .The Role:This role will initially focus on supporting IT needs in the London office, with plans to expand coverage to other offices in Europe. The IT Service Delivery Analyst is an advocate for Heidrick users, with the primary objective of helping colleagues work more efficiently and productively.This role has two primary areas of focus. First, the analyst serves as a key escalation point, providing in-person and remote technical support, troubleshooting complex issues, maintaining clear process documentation, and ensuring timely incident resolution to support business continuity.Second, the analyst is expected to develop subject matter expertise in one or more strategic technology areas to improve operational efficiency and user experience. These areas may include Windows & O365, Predictive Analytics, Artificial Intelligence (AI), Cloud, Security, MacOS, and Deployment (SCCM/Intune).As a subject matter expert, the analyst will act as an escalation point for specialized issues and will be responsible for creating, maintaining, and sharing clear process documentation, while proactively identifying opportunities to improve support effectiveness and efficiency. Approximately 35% of time is expected to be dedicated to this area. This role reports to the Regional IT Service Delivery Manager, APAC & EMEAResponsibilities:Serve as the primary IT point of contact for local offices, gathering user feedback and understanding their regional IT needs.Work with vendors across different offices in your region to procure equipment as required.Use autopilot to image laptops.Document all interactions, updates, and resolution accurately in our ticketing system.Ensuring all processes are thoroughly documented and regularly updated in the IT knowledge base.Diagnose and resolve hardware and software issues, including operating system, network connectivity problems, and application errors.Manage local and regional office IT support, including moves and changes, to ensure smooth operations. Domestic and international travel may be required.Support onboarding activities related to mergers and acquisitions, ensuring seamless integration into existing systems.Handle escalations from Helpdesk, requests from other IT Service Delivery Analysts and other internal IT staff.Act as a liaison between the end-users and the engineering and infrastructure teams, ensuring that the user experience remains a priority.Assist in deploying, configuring, and maintaining IT assets and applications, including performing software installations, upgrades, and patches.Participate in IT projects, such as hardware rollouts, software deployments, and office relocations.Keep track of project progress and communicate updates to key stakeholders in a timely manner.Ensure adherence to IT policies, procedures, and security standards.Required Qualifications:Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.3+ years of experience in IT support, including at least 2 years in a Level 2 support role or similar capacity.Strong technical troubleshooting skills across Windows and macOS operating systems.Experience with Active Directory, Office 365, cloud technologies, VPN, and remote access tools.Ability to actively listen, clarify technical issues, and use sound problem-solving and data analysis to resolve support challenges.Ability to build strong working relationships, collaborate effectively across functions, and adapt communication style for different audiences.Demonstrated ownership, initiative, and accountability in delivering timely, high-quality support.Adaptability and willingness to learn new tools, technologies, and support methods in a changing IT environment.Full-time availability in a hybrid work model of 4 days in office.Preferred Qualifications:IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.Proficiency working with AI technologies.Experience developing expertise in one or more specialized areas such as Windows & O365, Predictive Analytics, AI, Cloud, Security, MacOS, or Deployment (SCCM/Intune).Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status.Heidrick & Struggles is committed to providing reasonable accommodations and/or adjustments during our recruitment process. If you are selected for an interview and require an accommodation and/or adjustment, please inform your Talent Acquisition professional.SummaryLocation: LondonType: Full time

At Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, Japan, China, London and multiple locations in the US.TikTok seeks a Technical Product Specialist to provide both pre and post-sales implementation and advertising support to Tiktok's top advertisers. Candidate needs to balance customer service with technical know-how and specialize in Signals/Measurement and API monetization product pillars using their expertise to assist businesses with product issues. Sitting within the Monetization Product Operations team, the role involves close collaboration with in-market sales and product teams within a high-growth environment. An ability to self-motivate, prioritize and influence partners are key skills. Candidates must have experience working with digital advertising, web and app signals as well as hands-on experience implementing technology.Minimum Qualifications:- A Bachelor's degree in Computer Science, similar technical field of study or equivalent practical experience- Experience working with technologies (e.g. HTML, CSS, JavaScript), SQL, XML, and HTTP protocols (OR) Customer-facing experience as a Technical Consultant, Support, Engineer, or Product Manager, working with internal/external customers- Analytical experience solving problems using data and providing actionable product insights- Experience operating within support ticketing platforms (Jira, Zendesk, Freshdesk, Salesforce)Preferred Qualifications:- 2+ years of experience in Ad tech/digital technology fields- Experience driving technical implementation with advertising/software products working directly with clients technical teams.- Track record of successful collaboration with cross-functional teams including Engineering, Product Marketing Managers, Product Managers and Sales.Req ID: A253318A

Swift 7.2 Upgrade EngineerQuant Capital is urgently looking for a Swift Engineer to join our high profile client.Our client is a well known financial market data provider and a key provider to major investment banks and funds. They are part of the Fintech50The Swift Admin / Engineer must have experience in supporting and deploying a Swift environment that includes at least one SNL, SAG and Alliance Access in a production and DR environment.This role will have specific responsibility for deploying and supporting the company’s corporate, production and DR infrastructure within multiple data centres, strategically enhancing and building a resilient infrastructure for their clients.I am looking for a Swift Admin who understands swift as well as the technology and infrastructure it sits on, someone who is happy to get their hands stuck in.You will be required to set the Swift Certification exam (training provided)Day to day the Swift Admin will:Maintain SWIFT’s shared infrastructure partner accreditations.Support Administration & development of SWIFT core infrastructure and applicationsAssist with new client on boarding implementations.Manage 3rd party implementations of technical solutions within managed Hosted data centres.Maintain Collaboration tools responsibly.Maintain ticketing tools responsibly.Contribute to all aspects of general business improvement.Swift Administrators Should have:2 years experience of Swift 3 to 5 years’ production application support in financial sector. 3 years supporting SWIFT (SAA/SAG configuration). Window server 2016 & Active directory Excellent written and spoken English. Hands on SWIFT 7.x SNL/SAG/SAA/SWP support and administration SWIFT – Troubleshooting 15022 & 20022 messaging formats, RMA, Swift VPN, SNL, SAG, HSM. Crest SAA (CRNet) Crest Gui. My client is based in Central LondonInfrastructure, FIX, Swift, Support, Windows, VMWare, Networking, Fintech, VMWARE, Infrastructure, Support, Server, Cloud, Fintech, Financial Technology

WHO ARE WECognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.As an IT Support Specialist, you will provide first-level technical support to employees across the Cognism group, ensuring seamless IT operations. You will play a crucial role in troubleshooting technical issues, managing IT assets, and supporting both office-based and remote employees with their IT needs.YOUR CHALLENGES & OPPORTUNITIESProvide IT Support & Troubleshooting – Act as the first point of contact for IT support, assisting employees with technical issues across multiple locations.Manage IT Systems & SaaS Applications – Support workplace systems (endpoints) and IT solutions, ensuring employees have the tools they need to perform effectively.Optimize IT Asset Management – Maintain an up-to-date inventory of IT equipment, ensuring timely procurement and replacement of faulty hardware.Enhance Cybersecurity Compliance – Collaborate with security teams to monitor alerts, resolve security issues, and ensure best practices are followed.Improve IT Documentation & Processes – Standardize and document IT processes, troubleshooting guides, and configuration procedures to enhance efficiency.Support Onboarding & Offboarding – Work closely with HR Operations to set up IT equipment and user accounts for new joiners and ensure smooth offboarding processes.Manage Network & Connectivity – Administer and troubleshoot Wi-Fi networks, ensuring reliable connectivity for office and remote users.Deliver Event & AV Support – Provide IT and AV support for in-office events, ensuring seamless setup and operation of multimedia equipment.OUR EXPECTATIONSProfessional Experience – Minimum 3 years of experience in an IT support or helpdesk role, managing remote support across multiple time zones.Technical Expertise – Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common SaaS applications.Network & Security Skills – Experience with network troubleshooting, Wi-Fi management, and basic firewall administration.Customer-Focused Approach – Strong service orientation, ensuring operational excellence and high user satisfaction.Collaboration & Communication – Ability to work closely with IT teams across different regions and communicate effectively with stakeholders.Problem-Solving Mindset – Proactive, solution-driven, and adaptable to a fast-paced environment.Organizational Skills – Strong ability to track IT assets, manage tickets efficiently, and document processes for knowledge sharing.Certifications (Preferred) – CompTIA A+ and ITIL Certification are highly desirable.OUR TECH STACKOperating Systems – Windows & macOSProductivity & Collaboration Tools – Microsoft 365, Slack, Zoom, Atlassian SuiteIT & Security Management – Entra ID, Microsoft Intune, AutopilotNetworking & Infrastructure – Wi-Fi networks, firewall administrationIT Support Tools – IT ticketing systems, remote support softwareWHY COGNISMAt Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.Here’s what we stand for:ð We Own the Outcome Together.ð We Deeply Understand our Customers. ð We Celebrate Impact Wherever It Comes From.At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!

LondonCore Operations – Programmatic Consulting /International Full Time Employee /HybridSamba is a media intelligence company. We know what the world is watching, reading, and thinking about — in real time, at scale, across every screen. Our data exists with the consent of over a billion people, organized into the most complete picture of consumer attention ever built. The biggest brands in the world use that picture to make smarter decisions. We think it’s the most interesting data asset on the planet, because it’s the most culturally relevant. We are looking for a Junior Programmatic Account Manager to support our expanding EMEA client base. This role blends client servicing, media planning, campaign management, and technical support, ideal for a strategic and solutions-oriented professional with experience in programmatic advertising and a passion for helping clients succeed.You’ll act as a key point of contact for agencies, advertisers, and platform partners, ensuring campaigns are executed smoothly, clients are enabled on our platforms, and our full product suite is leveraged to drive growth.What You'll DoSupport day to day account management for EMEA clients, including media agencies, advertisers, and platform partners, under the guidance of senior team membersAssist with client onboarding and platform training on Semasio’s Semantic Targeting Platform and broader programmatic toolsHelp manage campaign setup, delivery monitoring, and basic optimisation, escalating issues and recommendations as appropriateProvide first line support for client questions and technical issues via the internal ticketing system, collaborating with Product and Engineering when neededReview campaign briefs and assist in recommending targeting strategies and building standard segmentsMonitor campaign performance and delivery, flagging risks, underdelivery, or optimisation opportunities to senior account managersPrepare regular reports, performance summaries, and insights to support client checkins and reviewsMaintain accurate account documentation, notes, and internal trackersSupport senior team members in client meetings, QBRs, and internal planning sessionsStay up to date on programmatic trends, Samba TV products, and contextual targeting best practicesCollaborate with internal teams to ensure a positive client experience and smooth campaign executionWho You Are 1 to 2+ years of experience in account management, customer success, campaign operations or a similar role within ad tech, digital media, or programmatic advertisingBasic understanding of programmatic advertising concepts, including DSPs, SSPs, and digital campaign workflowsSome hands on experience supporting campaign setup, monitoring, or reporting is preferredStrong written and verbal communication skills, with confidence engaging with clients via email and callsDetail oriented with strong organisational skills and the ability to manage multiple tasks simultaneouslyAnalytical mindset with an interest in campaign performance and data driven decision makingEagerness to learn technical platforms and grow expertise in programmatic and contextual advertisingCollaborative team player with a proactive and positive attitude#LI-AK1Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy. For residents of the EU , Samba Inc. is the data controller. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Columbia Threadneedle InvestmentsWorking at Columbia Threadneedle Investments you'll find growth and career opportunities across all of our businesses.We're intentionally built to help you succeed. Our reach is expansive with a global team of 2,300 people working together. Our capability is diverse with more than 550 investment professionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies, and we have the capability to create bespoke solutions matched to clients' specific requirements. Our unwavering focus on our clients and strong financial foundation connects each of our enterprise businesses — Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities.Job DescriptionWhere you’ll fit in & what our team goals are…In your role you will support the day-to-day running of Corporate Services function across EMEA/APAC regional offices. You will provide administrative, facilities, real estate, Health, Safety & Environment, travel and operational support to the Corporate Services leadership team, while assisting with ad-hoc departmental activities.How you'll spend your time...Process invoices, PO’s, Procurement Work Requests and expenses for EMEA/APAC real estate and facilities operationsMonitor office and maintenance spend from our approved vendor list, and support onboarding of new vendorsSupport administration of Lease renewals and financial processing for EMEA/APAC officesCoordinate the purchase of branded supplies and administration of the business flower accountMonitor Environmental compliance, providing support for environmental audits.Maintain UK office notice boards, ensuring information is current on the company Fire Marshals and First Aiders, including booking relevant training.Support desk assessments (DSE) process for offices, ensuring appropriate equipment is purchased.Maintain and audit SharePoint data storage ensuring accurate records for the offices are kept up to date for contracts, leases, parking, lockers, seating plans etc.Maintain Corporate Services and HSE intranet pages, and manage reactive communications with PA group.Act as point of contact for escalations for the travel management booking tool, for EMEA/APAC employees. Working with the global travel manager and TEV team for escalation and resolutionAct as point of contact for internal Helpdesk escalations for EMEA/APAC facilities needs - fault reporting i.e. air conditioning, / access control/ water filter system etc.Support troubleshooting, testing and issue resolution for the Corporate Services Helpdesk application.Manage the Williams Lea offsite print process from start to end, ensuring SLAs are met, with no data breaches.Maintain the Corporate Services disaster recovery plansProvide administration support for the EMEA/APAC offices local contacts, when appropriate.Screening and distribution of external switchboard calls to various departments and call centres.Process and handle queries from all areas of the business and external contractors, dealing with queries and taking messages where required.Remotely assist the Edinburgh office with business-as-usual operational tasks as required.To be successful in this role you will have...Strong organisational skills with the ability to manage multiple tasks and deadlines.Proficient in Microsoft office application incl. Outlook, Word, PowerPoint, ExcelAbility to handle confidential or sensitive information appropriately.High level of accuracy when inputting data, with the ability to prioritise workloads effectively.Able to grasp new concepts quicklyStrong oral and written communication skillsAbility to build and maintain good working relationships across multiple teams, bands and jurisdictionsAbility to make decisions, exercise judgement and use initiative while following procedures and policies.If you also had this, it would be great...Facilities and workplace operations knowledgeExperience working in a corporate financial institution.Experience using procurement, finance, helpdesk or ticketing systems.H&S and Environmental experience including risk assessments and fire safety.In-Office CollaborationWe are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.Full-Time/Part-TimeFull timeWorker Sub TypePermanentJob Family GroupBusiness Support & OperationsColumbia Threadneedle is a people business, and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. We are committed to fostering an inclusive and performance-based culture where everyone can belong, grow, contribute and realise their potential.We appreciate that work-life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter.Columbia Threadneedle Investments is an equal opportunity employer. We consider all qualified applicants without regard to racial or ethnic background, religion or belief, sex or gender, nationality, genetic information, age, sexual orientation, gender identity, disability, marital status, pregnancy or maternity or any other basis prohibited by law.We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to aid your participation in the application or interview process, speak to your recruiter to discuss how we can support you.SummaryLocation: London, United KingdomType: Full time

Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol “IBKR.” ResponsibilitiesProviding support to clients through phone, chats, and ticketsTechnical and functional support for the Interactive Brokers’ platformsDesktop applications (Windows, macOS, and Linux)Mobile applications (Android and iOS)Troubleshooting and support for Interactive Brokers’ web-based offeringsProblem management with a focus on wide-scale technical issuesRequirementsLanguages: fluency in English and German or French is a must. Any other European language is a plus.Bachelor’s degree, preferred if in a technical field.2+ years in client facing support role2+ years’ experience working with Windows, and Mac, software support, connectivity supportExcellent verbal and written communication skills and the ability to work effectively in a team environmentExperience working with support ticketing systemsAdaptable to a constantly changing technical environmentInitiative and desire to learn new skills/technologies and remain up to date with the latest trendsA genuine passion for solving technical problemsExperience with financial products and services is a plus.BenefitsCareer support and developmentSalary commensurate with experiencePerformance-based discretionary cash bonus schemeDiscretionary stock grantGroup Life Assurance coverGroup Income ProtectionGross pension scheme at 5% employer, 4% employeeHybrid working modelDaily company subsidised lunch and healthy snack options throughout the day (when working from the office)Access to Private Medical Insurance, Dental Plan and / or Health Cash PlanCorporate eventsTravel season ticket loansCycle to work schemeOn successful completion of the probationary periodInteractive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.TravelRequiredfalsePositionEffectiveStartUTC2026-07-01T00:00:00

DescriptionMethods is a 100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.Methods was acquired by the Alten Group in early 2022.The Salesforce team is responsible for the continual maintenance and development of the internal Salesforce org, the integral business operational platform. The Salesforce Administrator will act as a key member of this team, helping to analyse and resolve user issues, drive adoption, resolve system bugs and implement stakeholder change requests. The Salesforce Administrator will also design, create and deliver technical solutions on the Salesforce platform, ensuring that the org is continually fit for purpose.The role will work across the full Salesforce platform, while developing subject matter expertise in Finance and Accounts processes within Certinia PSA and Certinia Accounting (FFA). This includes troubleshooting financial data and process issues, supporting system improvements, and contributing to the migration of legacy automation into Salesforce Flow.ResponsibilitiesThe Salesforce Administrator’s responsibilities will include (but not limited to):Participating in discovery sessions/workshops with business process stakeholders and users to gather/update solution requirements, performing gap analysis between Salesforce capabilities and enhancement needs Analysing user stories and translating these into deliverable working solutions and complete test scenarios Lead or assist with the design, development, testing and delivery of functional solutions within Salesforce, prioritising scalable, declaratively developed solutions Participating in user acceptance testing sessions Delivering user training Creating relevant user and administrator documentation to support solution rollouts 2nd line Salesforce BAU support Monitoring the internal ticketing system to ensure business queries are addressed in a timely manner Where relevant supporting / mentoring a junior administrator Tackling technical debt, including rationalisation and optimisation of existing automation Designing, building and maintaining complex record-triggered, scheduled and screen flows Identifying data quality issues and managing resolution of such instances Supporting Finance and Accounts teams with troubleshooting of Certinia PSA and Accounting (FFA) related issues Investigating financial data discrepancies including revenue recognition, billing, project financials, and accounting postings Working closely with Finance stakeholders to improve financial processes within Salesforce and Certinia Drawing on your Salesforce experience to identify opportunities to recommend scalable technical and/or 3rd party solutions to the Salesforce roadmap.About YouYou will have a strong understanding of internal business functions (Marketing, Sales, Service Delivery, Finance, HR etc.), and how the Salesforce platform can be designed and configured to accommodate them. You are comfortable working with Finance stakeholders and understanding accounting-driven processes such as billing, revenue recognition, project financials and reporting.An excellent communicator, comfortable leading discussions to extract information and guide stakeholder expectations towards solutions that meet business needs. Demonstrable track record of improving user experience and business and system operational efficiency.You enjoy owning and prioritising a varied workload consisting of solution delivery, end user support/training, automation improvements, and contributing to an integral business system.You will be comfortable taking responsibility for the full project lifecycle and have the confidence, skills, experience, and personality to establish rapport with users and stakeholders when managing projects or BAU support/change situations. You possess the ability to work autonomously as well as representing a key member of the team and positively represent the team to the business.RequirementsEssential2+ years of Salesforce and Certinia administration, ideally in a business services industry, or equivalent consulting experience Strong experience supporting Certinia PSA and Certinia Accounting (FFA) or similar PSA/ERP systems Good understanding of finance and accounting concepts (billing, revenue, journals, project financials, GLA, etc.) (Mandatory)Strong hands-on experience building and maintaining Salesforce Flows (record-triggered, scheduled, screen flows) Hands-on configuration experience with Salesforce CRM Analytics/ Analytics Studio/ Tableau CRMExperience analysing and resolving automation conflicts and technical debt Experience within support team and client-facing roles, managing users and day-to-day issues through to resolution Ability to work independently, within teams, and cross-functionally with excellent communication skills Outstanding attention to detail and enjoy project ownership Strong logical reasoning and problem-solving skills Salesforce declarative configuration to expert level (Lightning UI) Experience supporting orgs with 200+ users Experience with delivering Change and Release Management best practices and sandbox management Experience presenting to technical and non-technical stakeholders Experience with DataLoader (or equivalent ETL tools) Ability to effectively prioritise competing requests while managing user expectations Excellent listening, oral and written communication skills Team player Fluent in English DesirableSalesforce Administrator Certification (ADM-201) Advanced Salesforce Flow architecture and best practices Further Salesforce Certifications: Advanced Administrator, Platform App Builder Experience working within a complex Salesforce org Experience leading/supporting/mentoring junior Administrator(s) Hands-on configuration experience with Conga and/or DocuSign BA / Project Management certifications Bachelor's degree in computer science, information systems, business analysis/change management or related field.This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview. BenefitsMethods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.By joining us you can expect: Autonomy to develop and grow your skills and experienceBe part of exciting project work that is making a difference in societyStrong, inspiring and thought-provoking leadershipA supportive and collaborative environment As well as this, we offer: Development access to LinkedIn Learning, a management development programme and trainingWellness 24/7 Confidential employee assistance programmeSocial - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causesTime off 25 days a yearPension Salary Exchange Scheme with 4% employer contribution and 5% employee contributionDiscretionary Company Bonus based on company and individual performanceLife Assurance of 4 times base salaryPrivate Medical Insurance which is non-contributory (spouse and dependants included)Worldwide Travel Insurance which is non-contributory (spouse and dependants included)Job SummaryID: 8A63FC6CBFDepartment: Support, SU Support Functions, IT Support, SU - Salesforce AdminType: full time

Italian Speaking Technical Account Manager – Financial Data80,000 Plus BonusQuant Capital is urgently looking for a Technical Account Manager to join our high profile client.The Company is a global provider of Enterprise Data Management (EDM) and Market Data solutions dedicated exclusively to the financial services industryThe Technical Account Manager should be adept at problem solving through innovation, making confident decisions under pressure, good at coordinating between internal and client teams wherever necessary.The successful candidate will have a key role within the business overseeing services for its clients throughout Europe. This service has responsibility for the smooth daily operational running of the platform both in the cloud and onsite at its clients.Day to day the Technical Account Manager will:· Produce Steerco SLA/KPI decks – attend monthly, quarterly service review and steer-co calls· Be the escalation point for regional clients – deftly handling issues and managing process· Coordinate with the Problem manager for Root Cause Analysis (“RCA”) for Sev 1 issues· Be the liaison between the client and customer· Ensure 100% customer retention through customer satisfaction and delight initiatives· Work with product management on lists of enhancements marked under Awaiting Future Release (“AFR”) which are pertinent to clients in your region.· Work with sales/presales to manage expectations around new or extended business with the clients in the region· Participate in Customer Advisory Group Meetings.· New client onboardingThe Technical Account Manager must have:· Fluent Italian speaker· Experience in FinanceKnowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc Knowledge of ITIL processes or similar as regards to support incident lifecycles (L0-L3) etc. · Ability to develop collaborative relationships with customers, partners, and developers across the business at all levels.· Able to manage relationships with peers and managers as it relates to support and services· Able to translate complex issues in an understandable, organized way· Knowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc.· Knowledge of ITIL processes· Broad knowledge and understanding of IT concepts and architecture· Minimum 5 years of experience in a support role dealing directly with clients having referenceable duties aligned with the above.I am looking for a candidate that has proven client management experience ideally in the financial field. This is a great opportunity to work in a challenging, high profile role within a successful small company with blue-chip financial services clients.My client offers one of the best training and development packages in the market, all inclusive.My client is based in the City of LondonFlex working 2 days a week in the office.

Job Reference: NJ0532Date Posted: 4 August 2026Recruiter: Nexus Jobs LimitedLocation: LondonRemote Working: Some remote working possibleSalary: 40,000 to 50,000Sector: I.T. & CommunicationsJob Type: PermanentWork Hours: Full TimeContact: Jas GujralEmail: cv@nexusjobs.comTelephone: 020 7488 6900Apply for this job nowJob DescriptionIT Infrastructure Engineer 2nd and 3rd Line with JapaneseOur Client an global company are looking to recruit an IT Support Engineer with 2nd and 3rd Line experience.You must be able speak in both English and Japanese.IT infrastructure system support and maintenance.Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities:IT Infrastructure EngineerIT Infrastructure related projectCommunicate and coordinate with the person in charge of the project in HQ (in Japanese)Communicate and coordinate with the user in each office (in English)Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.Escalate the incidents to the appropriate vendors.Incident management with the ticketing system (etc. ServiceNow).Skills / Knowledge:Technical Proven working experience in IT Service management operationsBasic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)Basic operation system knowledge (e.g. Windows10, Windows server, Azure)Basic Microsoft Office 365 knowledgeSecond line level technical support and problem-solving skill CommunicationCandidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking).User facing support skillsSelf-motivated and an innovative mindsetExperience:3+ years IT experience in a corporate environment.Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365Cisco/Fortinet Project management experience preferred. The position is based in the City of London.The salary will be 40K - 50K.Do send your CV to us in Word format along with your salary and notice period.

Role OverviewAt Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, Japan, China, London and multiple locations in the US.This role focuses on troubleshooting advertising performance issues(overbidding, high CPA/low ROI/tROAS, low/no spending etc) across advertiser-facing products and internal support workflows. The candidate will act as a bridge between advertisers, internal operations teams, PMs, and RDs, helping identify, investigate, and resolve delivery performance problems in a structured way.The role covers ticket investigation, customer feedback analysis, product support enablement, knowledge base development(runbook/SOP), and dashboard maintenance. It is suitable for candidates with 2-5 years of experience in customer support, technical support, product operations, or a related support function, especially if they have exposure to advertising products or campaign performance analysis.Key Responsibilities- Investigate technical and product issues raised by internal stakeholders and advertisers through ticketing systems, with a focus on campaign delivery and performance symptoms.- Support the launch and adoption of new advertising products and features by preparing support resources, troubleshooting guides, and enablement materials.- Contribute to ticket quality review, issue categorization, knowledge management, and support process improvement across regional and global teams.- Extract qualitative and quantitative feedback from ticketing systems and data platforms, then organize issues by type, customer scale, impact scope, and resolution priority.- Translate advertiser pain points into actionable inputs for Product and Engineering, including issue background, reproduction conditions, affected scope, metric evidence, and suggested priority.- Work with regional technical product teams and support teams to balance global troubleshooting standards with local market requirements.Minimum Qualifications:- Understanding how an ad goes from creation and review to delivery, spend, conversion, and attribution, and where anomalies may occur along this path.- Being able to distinguish advertiser setup issues, product policy changes, data delay, system incidents, and market fluctuations.- Using time-series comparison, segmentation, funnel breakdown, and WoW/DoD movement to locate performance anomalies.- Tracking key metrics such as spend, impressions, clicks, conversions, CPA, CVR, CTR, and budget utilization.- Providing Product and Engineering with clear reproduction conditions, affected scope, metric evidence, and prioritization rationale.Req ID: A17240A

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. As a Sr. Customer Success Manager, you will have an overall responsibility for managing and growing your portfolio of accounts spanning a variety of industries. Your role is to build and maintain healthy relationships within your assigned accounts that enable you to drive strong product adoption, exceed business/campaign objectives and identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation. Key to this role is the ability to articulate value, inspire and sell the future of Brandwatch.Essential Duties and ResponsibilitiesDevelop a trusted advisor relationship with customer executive sponsors, such that all activities are closely aligned with the customer's business case and strategy, allowing the full potential of the Brandwatch solution to be realized.Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.Manage account renewals for your customer base, collaborating with account managers on quarterly business reviews, retention strategy and upsell initiatives.Identify opportunities for expanded use of the platform and integration into the accounts’ business processes.Identify and escalate key customer product related requirements and manage customer expectations on an ongoing basis.Facilitate the development of a community of like-minded Brandwatch customers, routinely sharing best practices and leveraging lessons learned.Update CRM and billing system records for customer accounts and opportunities.Enable and assist product support to best address customer’s technical issues.Serve as a coach and trusted advisor to Brandwatch customers.Minimum Required Qualifications2+ years relevant work experience in a customer facing role.Experience in developing and executing on Success Plans in collaboration with customersExcellent customer facing presentation, written, and oral communication skills.Advanced understanding of social media networks and social monitoring tools.Familiarity working with global customers across multiple teams and regions.Proven track record of developing and executing strategic account plans.Proven ability to develop executive champions at a strategic level.The ability to multi-task and troubleshoot under pressure.An ability to be astute, strategic, intelligent, and insightful.Drive to work autonomously and proactively.Preferred QualificationsExperience working with (or for) a social media monitoring provider.Demonstrable knowledge of marketing principles and best practices.Familiarity with Boolean logic and data analytics.Experience working with CRM and/or ticketing systems, such as Planhat, Gainsight, Salesforce, Zendesk, Zuora, and JIRACision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.comCision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

Job ID: 1415893833Location: London, GB, SE1 2AFJob Function: Intl Tax and Tran Svcs (ITTS)Employer: EY Global ServicesApply by: 2026-09-15Company: EYAt EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. About the RoleAs EY continues to expand its portfolio of tax technology and Software-as-a-Service (SaaS) solutions, we are growing our SaaS Centre of Excellence (CoE) to support these products throughout their lifecycle. The CoE supports a range of global tax technology solutions and is expected to continue growing rapidly.As a Global SaaS Support Assistant Manager, you will play a key role in delivering exceptional support for EY's tax technology platforms. This role is ideal for individuals with a background in tax and a passion for technology, enabling them to solve complex client challenges, collaborate with product and tax specialists, and help drive the success and evolution of EY's digital tax solutions.Your key responsibilitiesIn joining the SaaS CoE Support Team as a Global SaaS Support Specialist, you will play a pivotal role in ensuring the smooth and efficient assistance to our SaaS solutions’ clients. You will provide advanced technical support, troubleshoot complex issues, and work closely with Product and Content teams to resolve user queries. This role requires a deep understanding of both technical systems and customer-facing communication, with a focus on delivering excellent customer service while solving high-impact issues. Your responsibilities will include:Technical Support Provide advanced troubleshooting and resolution of escalated technical issues related to our SaaS solutions.Work on complex, multi-faceted problems, often involving intricate issues within tax and/or law.Use a variety of tools and logs to investigate and resolve issues quickly, ensuring a fast resolution to the user.Customer Engagement Act as a point of escalation for Tier 2 support staff, handling critical customer issues that require advanced technical expertise.Maintain high customer satisfaction by ensuring timely and effective resolutions, clear communication, and providing proactive updates.Develop and maintain strong relationships with clients, becoming a trusted advisor for our SaaS users.Collaboration with StakeholdersCollaborate with Product, Content, Technical and other teams to investigate and resolve clients’ queries.Identify common customer pain points and work with product teams to suggest improvements or new features that address these issues.Act as a bridge between support and engineering teams, ensuring that customer feedback and bug reports are communicated clearly and acted upon.Knowledge Sharing Foster a collaborative culture which focus on knowledge share and mutual help and guidance.Document solutions, workarounds, and best practices in internal knowledge bases to help improve team efficiency. Continuously improve and optimize support workflows and processes to enhance team performance.Incident Management Take the lead during critical incidents and outages, managing communication with internal stakeholders and driving resolution.Participate in post-incident reviews to identify root causes and implement preventive measures to avoid recurrence.Tax Technology ExpertiseDevelop a strong understanding of EY's tax technology products and the tax processes they support.Work closely with tax professionals, content teams, and product teams to investigate and resolve functional and technical issues.Translate tax and business requirements into clear, actionable feedback for technical teams.Support clients in navigating tax-related functionality and best practices within EY's SaaS platforms.To qualify for the role, you must have: Strong experience supporting SaaS platforms and cloud-based technologies, with the ability to troubleshoot complex technical issues across systems, applications, and networks.Excellent problem-solving and analytical skills, with a customer-focused approach and the ability to communicate technical concepts clearly to non-technical users.Experience in tax, tax technology, tax operations, or a professional services environment, with an understanding of tax processes and technology-enabled solutions.A genuine interest in technology, innovation, digital transformation, automation, and SaaS solutions, with a passion for continuous learning.Strong communication and stakeholder management skills, with the ability to collaborate effectively across business, tax, and technical teams.Proven ability to work in a fast-paced environment, manage competing priorities, drive improvements, and influence outcomes across multiple applications and stakeholders.Ideally, you’ll also have:4+ years' experience in SaaS, cloud-based, or technical support environments, ideally within a large global organization.Strong technical aptitude, including exposure to databases (SQL/NoSQL), APIs, integrations, web technologies, and cloud platforms such as AWS or Azure.Knowledge of tax technology solutions, tax compliance software, ERP systems, or digital tax transformation initiatives.Interest in emerging technologies, including AI, automation, and data analytics, and how they support modern tax functions.Ability to collaborate across stakeholders, acting as a liaison between business teams, tax professionals, and technical teams.Experience with service management and operational excellence, including ticketing systems, incident management frameworks (e.g., ITIL), SaaS security best practices, and people leadership or coaching experience.What we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

About the Role:We're looking for an organised and customer-focused HR Administrator to join our HR Shared Services team, supporting employees and managers across Ferrero UK & Ireland. As a key member of the team, you'll help deliver a seamless employee experience by providing high-quality HR administration, payroll support and guidance throughout the employee lifecycle.This role offers excellent exposure to a broad range of HR activities, from onboarding and employee changes to payroll administration, reporting and HR systems. Working closely with colleagues across the People & Organisation function, you'll play an important role in ensuring our HR processes run efficiently, accurately and in line with company policies and legal requirements.Whether you're looking to build on existing HR experience or take the next step in your HR career, this is a fantastic opportunity to develop your skills within a global organisation and gain exposure to a fast-paced and collaborative HR environment.Main Responsibilities:As an HR Administrator within our HR Shared Services team, you will play a vital role in delivering a seamless and professional HR service across Ferrero UK & Ireland. Acting as a key point of contact for employees and managers, you will support a wide range of HR activities throughout the employee lifecycle, ensuring all processes are completed accurately, efficiently and in line with company policies and legal requirements.You will be responsible for preparing contracts, employment letters and HR correspondence, supporting onboarding activities for new starters, administering employee lifecycle changes such as promotions, transfers and leavers, and maintaining accurate employee records within SAP HR and associated systems. Working closely with Payroll, you will ensure employee data and monthly changes are processed accurately and within agreed deadlines.Alongside your administration responsibilities, you will support employee queries through various channels, including email, phone and ticketing systems, providing a positive customer experience and ensuring service level agreements are consistently achieved. You will also contribute to HR reporting, audits, benefits administration, family leave processes, long service awards and continuous improvement initiatives that help enhance the efficiency and effectiveness of our HR Shared Services function.This role offers excellent exposure to a broad range of HR activities, making it an ideal opportunity for someone looking to develop their HR career within a fast-paced, international organisation.About You:You are an organised, detail-oriented and customer-focused HR professional who enjoys working in a fast-paced environment and takes pride in delivering a high-quality service. You have previous administrative experience, ideally within HR, Payroll or a Shared Services environment, and are comfortable managing multiple priorities while maintaining a high level of accuracy.You enjoy problem-solving, building relationships and supporting employees through different stages of their employment journey. You are confident communicating with a wide range of stakeholders and can handle sensitive and confidential information with professionalism and discretion.Experience working with HR systems, particularly SAP HR, would be advantageous, alongside a good understanding of HR processes and employment administration. You may already be studying towards a CIPD qualification or be looking to further develop your HR knowledge and experience. Most importantly, you bring a positive attitude, strong organisational skills and a genuine passion for delivering an excellent employee experience.Our Benefits & Perks:Careers with caring built in - discover our benefits here.About Ferrero:Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.DE&I at Ferrero:Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding. Find out more here.

Job Summary:About the Role & Team As a Senior Product Manager II within the Ad Platform technology team at DEEPT, you will be a part of the team defining Addressable advertising. Reporting to a Director of Product Management, you will drive drive the strategy and execution of core ad serving capabilities that power global ad delivery across Disney’s streaming and digital platforms. You will lead initiatives focused on global prioritization, system interoperability, and scalable integrations across a complex ecosystem of internal services and external partners. This role is central to ensuring reliable, performant, and extensible ad delivery across all formats and markets. You’ll collaborate closely with Product, Engineering, and cross-functional stakeholders to deliver end-to-end solutions that improve delivery efficiency, enable seamless integrations, and support global operational scale. The ideal candidate is an action-oriented problem solver with deep experience in digital advertising platforms, ad serving systems, and distributed architectures. You are comfortable navigating technical complexity, driving alignment across teams, and translating strategic objectives into durable platform capabilities. If you’re passionate about building the foundation of modern ad delivery and thrive in a fast-paced, collaborative environment, this role is for you. On any given day at Disney Entertainment & ESPN Product and Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world. A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology: Building the future of Disney’s media business: DEEPT Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come. Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more. Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news. This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home. ) Values You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day. What You Will DoDrive product strategy and plan for a key product domain Own product roadmap and delivery execution of initiatives, aligning stakeholders and driving results Responsible for product prioritization, including value identification, cost savings and progress against the broader business strategy Maintain expected standards across the team for product specifications, backlog health, and consumable user stories for engineering partners Product owner for a Scrum team by participating agile ceremonies, responsible for prioritization, backlog refinement, and feature definition Analyze qualitative and quantitative data to inform product decisions and drive improvements. Manage, and optimize business processes and tools to streamline product development. Hold a deep compassion for our users, and creatively tackle problems with a viewer-first mentality Evaluate and recommend investments to maximize the financial results of the product portfolio Collaborate with other product managers to drive innovation in platform services including targeting, measurements, operational data store and BI Optimize the ongoing health and financial viability of our product line Partner with Engineering organization to execute against the product roadmap, delivering on the needs of the business Required Qualifications & Skills Minimum 7 years of product management or relevant experience Proven track record of building and launching products at scale Ability to articulate strategy and define roadmap Strong critical thinking, analytical and problem-solving skills Experience with CTV digital advertising Experience with Streaming TV business models and ad monetization Knowledge of agile software development practices Strong interpersonal, oral, and written communication skills The Perks 25 days annual leave Private medical insurance & dental care Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Excellent parental and guardian leave Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.