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OPERATIONS MANAGER - CANARY WHARF We are seeking an experienced and driven Operations Manager to oversee the day-to-day operations. The ideal candidate will ensure seamless operations across all departments, delivering exceptional guest experience while maximizing efficiency and profitability. This is a hands-on role requiring strong leadership, strategic thinking, and operational expertise in a hotel or property environment. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Management: Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments Ensure compliance with health, safety, and legal regulations Monitor daily operations to maintain smooth functioning and resolve issues promptly Guest Experience: Maintain high standards of customer service and guest satisfaction Handle guest complaints and feedback professionally, ensuring timely resolution Implement initiatives to enhance guest loyalty and repeat business Financial & Revenue Management: Assist in budgeting, forecasting, and cost control measures Monitor departmental expenses and implement strategies to maximise profitability Assist Cluster/General Manager to optimise occupancy and ADR (Average Daily Rate) Leadership & Development: Recruit, train, and mentor department heads and teams Conduct performance reviews and implement development plans Foster a positive work culture and ensure compliance with HR policies Quality & Brand Standards: Ensure all departments adhere to brand standards and operational SOPs Conduct regular audits and inspections to maintain quality and consistency Drive continuous improvement initiatives Strategic Planning: Contribute to long-term operational strategies aligned with business goals Identify opportunities for innovation and efficiency improvements Support sustainability and corporate social responsibility initiatives General Operations & Team Support: Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates THE FIRE YOU CARRY Passionate about hotel operations and delivering exceptional guest experiences Strong leadership and people management skills Excellent communication, coaching and problem-solving abilities Exceptional financial acumen and understanding of hotel revenue streams Knowledge of PMS, POS and operational software Ability to work under pressure and adapt to changing priorities Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment YOUR PROVEN TRACK Bachelor’s degree in hospitality management or related field (preferred) Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role Proven track record in managing multi-department operations including F&B WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group's Global Marine Operations Team has an exciting career opportunity for a full-time Director, Underwater Systems reporting to the AVP, Marine Technical Services. This is a land-based position that will work onsite in Weybridge, England or Miami, Florida USA. Position Summary: The Director Underwater Systems leads the Underwater Systems team and serves as the organization's subject-matter expert in podded propulsion, thrusters, fin stabilizers, and related underwater systems. This role oversees system performance, maintenance, and optimization across the fleet, ensuring safe, efficient, and compliant operations. The position requires close collaboration with vessel leadership, shipyards, vendors, classification societies, and internal Marine Technical Operations and Marine Technology teams. Occasional travel and vessel visits are required. Essential Duties and Responsibilities: Technical Leadership and Support: * Serve as the primary technical authority for underwater mechanical systems fleetwide. * Provide expert guidance and high-level troubleshooting support to shoreside and onboard technical teams. * Monitor propulsion system performance using diagnostics and condition-monitoring tools in collaboration with vendors and Marine Asset Management. * Plan, coordinate, and oversee repairs, maintenance, overhauls, and dry-dock activities for podded propulsion and underwater systems. * Manage major underwater system repairs, obsolescence programs, and complex technical projects. * Lead root-cause investigations, corrective actions, and fleetwide lessons-learned processes. Operational Management: * Deliver first- and second-level support to ensure safe, reliable, and compliant vessel operations. * Maintain strong communication with Marine Technical Operations, Marine Operations, Brands and onboard engineering leadership. * Coordinate underwater system projects with Ship Managers and shipboard management. * Provide technical training and operational best practices to shipboard engineering teams. Compliance and Safety: * Ensure adherence to international regulations (IMO, SOLAS, MARPOL), classification society requirements (e.g., DNV, Lloyd's), and company safety and environmental policies. * Conduct ship visits, inspections, and condition assessments to verify compliance and operational readiness. * Lead investigations of underwater system incidents, implementing corrective and preventive measures. * Follow up on conditions of class, non-conformities, and audit findings. Project and Vendor Management: * Manage vendor relationships, including ABB and other OEM partners, for warranty claims, upgrades, and technical support. * Lead underwater systems workstreams within dry-dock, revitalization, and special projects. * Stay current with technical bulletins and safety communications, ensuring timely fleet implementation. * Prepare technical reports, performance analyses, and recommendations, including modernization and efficiency-improvement opportunities. * Support the Newbuilding Department with specifications, trials, and guarantee-phase activities. People Leadership and Development: * Lead, develop, and performance-manage the Underwater Mechanical Systems team, fostering a high-performance, collaborative culture. * Provide day-to-day directions, coaching, and feedback to specialist engineers and riding team members. * Drive team capability development through mentoring, structured training, and knowledge-sharing initiatives. * Support succession planning, talent development, and onboarding of new team members. * Ensure consistent ways of working across the team and alignment with broader Marine Technology strategy. Financial Responsibilities: * Develop and manage maintenance budgets, spare-parts planning, and long-term service agreements in partnership with Technical Operations. * Manage underwater system capital projects and budgets, including multi-million-dollar initiatives. * Ensure financial accountability and effective cost-management for assigned CAPEX projects. Qualifications, Knowledge and Skills: Education: * Bachelor's degree in Marine Engineering, Mechanical Engineering, Electrical Engineering, or equivalent maritime qualifications (e.g., Chief Engineer License). Experience: * Minimum 15 years of experience with marine propulsion systems, including proven expertise in Azipod or similar systems (sailing experience as an Engineer Officer preferred). * Strong knowledge of electric propulsion and underwater mechanical systems, including ABB Azipod platforms (XO, and VO). * Experience in fleet technical management, dry-dock execution, and budget oversight. * Familiarity with high-power propulsion (10-22 MW) and vessels using azimuthing pods (cruise, ferry, offshore). * Strong analytical, communication, and cross-functional collaboration skills. Preferred Skills: * ABB Marine Academy Azipod certification. * Experience with ice-class or high-maneuverability vessels. * Knowledge of hybrid-propulsion trends and emerging efficiency technologies. * Proficiency with data-analytics tools and fleet-management systems. Physical Requirements: * Must be able to sit, stand, write, review / type reports, compile data, operate a computer, communicate, and assess information. * May require movement around office complexes, travel, and occasional lifting (10-15 pounds). * Work environment includes both office and non-office settings. * When visiting vessels, work may require walking up and down ramps, stairs, ladders, bending, kneeling, stooping, stretching, reaching with arms, working in confined spaces as well as working in noisy environments, wet environments, and outdoors to include various weather conditions. Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. #LI-MP1