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  • Supervisor
    Supervisor
    4 hours ago
    £14 hourly
    Full-time
    Liverpool

    We invite you to join Pho. Love the buzz of a busy restaurant, great food, and being right in the middle of the action? Our Pho restaurant is on the hunt for a Supervisor who brings positive vibes, leads with confidence, and knows how to keep both guests and teams happy — even when things get a little hectic. If you're hands-on, fast on your feet, and love a shift that flies by, this could be your kind of role. Who's Pho? Sure, our food is pretty amazing! But we're also all about the atmosphere... We're talking funky music in the background...dimmed lights...Staff cracking jokes by the kitchen pass as they quickly step in and out.... Guests are bantering with the waiters.... You hear wine glasses clinking and most importantly, in between all that buzz, you hear the slurping of some fresh Phở. What Pho can offer you! • Free fresh meals at work, • 50% off all food and drink when dining in our restaurants, for you and up to 5 friends!, • Get paid every 2 weeks! Or..., • ... Get paid quicker with Wagestream, • We love to work hard and play even harder at our awesome annual parties!, • Earn more money if your friends join us (£100-£1000 extra for each friend), • Confidential Employer Assistance Program, to support you with any troubles you may be facing., • Company pension, • Amazing training during your first few weeks and beyond What Pho is looking for: • Minimum x1 years' Supervisor or Team Leading experience. Bar or restaurant, or a bit both, • You go above and beyond to bring that genuine vibe and true hospitality to every guest!, • Big passion for food! As part of our management team, you'll be expected to learn everything about our fresh food., • A proper team player who leads by example and isn't afraid to roll up their sleeves, • A positive attitude and strong sense of teamwork If this is the job for you, come apply!

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  • Grounds Maintenance Operative
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    Grounds Maintenance Operative
    3 days ago
    £13–£13.3 hourly
    Full-time
    Birkenhead

    Job Description: Grounds Maintenance & Cleaning Operative - Temporary 3 months contract with the potential to become permanent. FM Works Ltd is seeking a versatile and detail-oriented Operative to join our dynamic team. This hands-on role involves a variety of tasks, including driving a company van, cleaning commercial and vacant properties, managing waste removal, window cleaning, and general gardening duties. A proactive attitude, adaptability, and a strong work ethic are essential, as the role may evolve to include additional responsibilities as needed. Key Responsibilities include: Driving • Transport cleaning and gardening equipment, materials, and waste using a company van., • Load and secure equipment safely for transport., • Maintain cleanliness and conduct regular checks on the company vehicle., • Comply with all traffic and safety regulations. Gardening Duties • Mow lawns, trim hedges, maintain pathways, patios, and car parks., • Weed, clear overgrowth, and perform garden renovation tasks such as turfing. Commercial Area Cleaning • Perform scheduled cleaning of commercial spaces to maintain high hygiene standards., • Ensure communal areas are clean, tidy, and welcoming. Void Property Cleans • Conduct deep cleans of vacant properties following tenancy ends., • Clean floors, walls, fixtures, and appliances thoroughly. Waste Removal • Remove leftover items from properties and transport to appropriate waste facilities., • Manage waste responsibly with environmentally friendly practices. Window Cleaning • Clean windows using a water-fed pole system. Customer Service • Communicate courteously and professionally with clients., • Ensure a positive customer experience and uphold company standards. General Support & Flexibility • Perform other related tasks as required to support team operations. Person Specification Driving • Full UK driving licence (held for at least 2 years) with a clean driving record. Experience • Previous experience in cleaning, gardening, or maintenance preferred, but full training will be provided. Physical Fitness • Comfortable with manual labour and physically demanding tasks. Teamwork • Cooperative, dependable, and communicates well within a team. DBS Check This role is subject to a DBS check. Benefits: • Company pension Work Location: In person

    Immediate start!
    No experience
    Easy apply
  • Front Office Assistant Nights
    Front Office Assistant Nights
    6 days ago
    Full-time
    Liverpool

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the practical aspects of overnight guest service in an organised, structured and professional way. As a key point of contact throughout the night, you will create a calm, welcoming and reassuring environment for our guests. You will manage late arrivals and early departures, respond to guest enquiries and concerns, and ensure the property remains safe, secure and well-presented while most guests are asleep. Night shifts require confidence, sound judgement and the ability to work independently. Alongside delivering genuine, memorable hospitality, you will complete night audit and reconciliation procedures, monitor the property, respond appropriately to incidents and emergencies, and prepare the operation for the following day. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Overnight Reception & Guest Experience • Welcome guests with warmth, authenticity and a personalised approach, including late arrivals and early departures. • Complete check-in and check-out efficiently using the hotel’s property management system (PMS). • Manage overnight reservations, room allocations, guest requests, telephone calls and enquiries. • Provide local knowledge and practical assistance, including transport and onward-travel information. • Handle billing, payments, deposits and other reception procedures accurately and securely. • Resolve guest concerns promptly and professionally, escalating serious or unresolved matters in line with procedure. • Maintain a visible and approachable presence in reception and other guest areas throughout the night. • Manage quiet-hours concerns sensitively and take appropriate action to protect the comfort of all guests. Night Audit & Financial Controls • Complete the night audit accurately and within the required timeframe. • Reconcile payments, postings, cash, card transactions and relevant reports, investigating and reporting discrepancies. • Ensure all charges, adjustments and allowances are supported, recorded and authorised in line with procedure. • Prepare and distribute required overnight and daily reports, protecting guest and business information at all times. • Maintain secure control of cash, keys, access cards and other property assets. Safety, Security & Emergency Response • Monitor the property, entrances, public areas and security systems, completing scheduled patrols and checks where required. • Control access to the building and challenge or report suspicious activity appropriately. • Respond calmly and promptly to fire alarms, medical situations, disturbances, evacuations and other incidents in line with training and property procedures. • Contact emergency services, security support, the manager on duty or senior leadership when required, and maintain clear incident records. • Follow lone-working, safeguarding, key-control, data-protection and health and safety procedures. • Identify and report maintenance, safety or security concerns, taking immediate action where necessary to reduce risk. Food & Beverage Service and Morning Readiness (where applicable) • Provide overnight drinks, snacks or light food in line with the property’s service offer and licensing requirements. • Follow food safety, allergen, hygiene and responsible-service procedures at all times. • Maintain cleanliness, presentation and replenishment of reception, lobby and relevant food and beverage areas. • Support early breakfast preparation, coffee service, grab & go or other opening tasks where required. • Complete agreed set-up tasks so the property is ready for the morning team and arriving guests. General Operations & Team Support: • Work flexibly across operational areas depending on guest and business needs. • Complete routine overnight tasks, checks and cleaning duties to the required standard. • Record all incidents, guest feedback, outstanding actions and operational issues clearly. • Provide a thorough handover to the incoming team, highlighting anything requiring follow-up. • Maintain a positive, supportive and inclusive team environment. • Follow all hotel policies, procedures and brand standards, and complete required training. Other • While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: • Previous hotel reception or guest service experience. • Experience working night shifts or completing night audit procedures is desirable. • Experience using PMS and payment systems. • Experience in food and beverage service is desirable where relevant to the property Skills: • Passion for hospitality and delivering memorable guest experiences. • Calm, confident and reassuring manner, particularly when working independently or responding to incidents. • Strong communication skills and confidence in guest interaction. • Good numerical accuracy, attention to detail and ability to follow financial controls. • Ability to prioritise, multi-task and make sound decisions under pressure. • Reliable, adaptable and comfortable working overnight hours. • Willingness to learn across multiple operational area

    No experience
    Easy apply
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