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Location: Hybrid; HQ – Linley House, Dickinson Street, Manchester, M1 4LF, Home and On Site (Clients/ Venues) \n \n Travel: Extensive Travel to Host and Attend Events across Manchester and the UK. Full Driving Licence and ability to drive to and from locations is required. \n \n Salary: £35,000 to £45,000 per annum (pro rata) - Based on Experience \n \n Contract: Full Time – 12 Month Fixed Term Contract (Maternity Cover) \n \n Reference Number: NLC-EM004-MC \n \n Application Closing Date: Ongoing – applications reviewed on a rolling basis until the role is filled \n Preferred Start Date: Immediate / ASAP – flexible for the right candidate’s notice period \n \n Role Purpose: To provide maternity cover by supporting the Managing Director in developing and delivering a winning Events Strategy that maintains growth for our Events Programme with The Premium Club (UK North, UK South and UAE Regions) and Next Level Networking UK, as well as supporting Client Events across the UK, ensuring full continuity of service throughout the cover period. \n \n Accountabilities / Responsibilities \n ● Responsibility for the delivery of both The Premium Club and the NLN UK Strategy whilst achieving Monthly Targets for Event Performance, Revenue and Profitability. This is part of the Company Sales Strategy. \n ● Supporting with Membership, Sponsorship and Partnership Development for The Premium Club. \n ● Accountable for Event Delivery in conjunction with managing any and all Venue Partners. \n ● Supporting with the Social Media Strategy and utilising your Personal Brand to promote the Next Level Brands as a Brand Ambassador both online and offline. \n ● Manage and develop our Community Groups across WhatsApp and Social Media Platforms. \n ● Liaise with any and all Sponsors, Partners or Suppliers for The Premium Club and Next Level Networking UK in terms of Commercials and Logistics. \n ● Attend other Networking and Social Events across the Regions in order to raise the Brand Profile and build new relationships, that ultimately can lead to new Memberships, Sponsorships and or Partnerships. \n ● Build strong relationships and manage Venues, Guest Speakers and Brand Partners across the Regions we operate in and manage these in our SalesForce CRM. \n ● Responsible for organising all aspects of the Customer Experience, and Software, with Email Marketing, Client Surveys and Case Studies, in conjunction with our Marketing Team via Next Level Marketing Agency. \n ● Organise and manage all Branded Promotional Materials and Merchandise, in conjunction with our Marketing Team via Next Level Marketing Agency. \n ● Co-Ordinate our Events Calendar that encompasses all Events, Exhibitions and Awards that we can attend across the year. \n ● Identifying trends and insights, and optimising the Events Propositions and performance based on these insights. \n ● Track and measure Sales and Events Performance with regular insights and Reports. \n \n Additional Projects \n ● Leading key projects / initiatives within the business as and when required. \n ● First point of contact for assigned enquiries for The Premium Club and NLN UK. \n ● Working closely with the current Events Consultant ahead of maternity leave to ensure a thorough handover and continuity of all relationships and ongoing projects. \n \n Competencies \n Personal: \n ● Initiative and Innovative \n ● Self-Motivated and Ambitious \n ● Influencer and Strong Relationship Builder \n ● Sociable and Confident \n ● Leadership and Management Skills with Team Management experience (Desirable) \n \n Role Specific: \n ● Passionate about People \n ● Accountability for Events, Start to Completion \n ● Excellent communications skills, both verbal and written \n ● Strong interpersonal skills and a collaborative working style as well as the ability to work independently \n ● Proven organisational skills and ability to prioritise, and to get up to speed quickly \n \n Your Experience \n ● Event Management experience \n ● Knowledge of Hospitality and Events Industries \n ● Sales Experience, preferably with Membership and Sponsorship \n ● Strong Personal Brand and Content Strategy on LinkedIn and Instagram \n ● Experience using a CRM System \n ● Experience using Task Management systems such as Microsoft Teams \n ● Excellent communications skills, both verbal and written \n ● Proven analytical skills and a keen attention for detail \n ● Minimum 3 years of experience in an Events Manager or similar role \n ● Open to learning new skills and hitting the ground running given the fixed-term nature of the role \n ● Strong Commercial Acumen and Sales Experience \n \n Skills and Qualifications \n ● Proficient in MS Office, Outlook, including Excel, Word and PowerPoint and CRM Systems \n ● Strong Relationship Builder and Marketing Management \n ● Entrepreneurial and Resilient \n ● Must be Active and willing to represent the Consultancy, and wider Next Level Brands, on LinkedIn through creation and sharing of regular Content \n ● Able to organise and deliver Events to a consistent high standard \n ● Able to manage C Suite Clients that are Members, Sponsors and Partners \n ● Strong Social Media Experience in both Strategy and Execution \n ● Event Management or Marketing Degree (Desirable but not Essential) \n \n This is a Fixed Term Contract covering a period of maternity leave. Whilst the intention is for the role to run for approximately 12 months, the exact end date will be confirmed in line with the substantive post holder's return to work.

JOB DESCRIPTION – Lead Zendesk Systems Engineer Location: Manchester, United Kingdom (hybrid) Division: Fan Support Technology Line Manager: Melba Rodriguez Contract Terms: Permanent, Full-time Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce, and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. At Ticketmaster Fans come first. We care passionately about our fans’ interaction with our service channels and as the world’s leading ticketing company, we are committed to setting the standard for a great fan experience. Our technology and services help make it easier for fans to connect with their favorite events and performers. As a Lead Systems Engineer within the Global Fan Experience team, you will be the technical leader within your team for the design, configuration, and maintenance of contact center technology platforms serving 100+ different Ticketmaster & Live Nation brands around the world. You will lead cross-functional problem-solving, mentor and guide junior engineers, and coordinate resources across multiple teams to deliver complex, multi-team initiatives. Balancing competing priorities, you will drive alignment on system-level decisions, shape medium-term technical planning, and ensure our agent workspace platforms are scalable, secure, resilient, and well integrated with the wider ecosystem — while ensuring customer data is properly managed and protected. Providing technical leadership within the team and owning the architecture, global configuration framework, reusable workflow patterns, and complex engineering changes for SaaS contact center platforms such as Zendesk and Five9. Establishing standards and guardrails for business administrators, while routine administration and local macros, views, and workflow configuration remain business‑owned. Leading the design of scalable, performant, secure, and resilient systems and integrations — defining clear system boundaries and ensuring alignment with both business and technical requirements. Leading cross‑functional problem‑solving, coordinating resources across teams, and driving alignment on system‑level decisions and trade‑offs. Mentoring and coaching junior engineers, sharing knowledge, and raising the technical bar across the team. Leading improvements in system performance, incident resolution processes, and cost optimisation, balancing operational efficiency with stability and proactively identifying risks. Owning deployment automation and modular development practices, and building and maintaining custom integrations with other systems and applications using APIs. Monitoring performance, ensuring availability, and leading troubleshooting and root‑cause resolution of complex incidents as they arise. Supporting, implementing, and optimising contact centre channels and workflows across markets. Establishing and maintaining operating procedures, documentation, code review, and QA standards for the administration of the platforms in line with company policies and processes. Applying AI tools appropriately to explore data, code, and processes that accelerate delivery and decision‑making, validating outputs carefully for accuracy and bias. Proven years of experience managing and configuring CX/CRM and contact centre platforms, including a track record of acting as a technical leader within a team. Proven experience leading the design of scalable, resilient, and secure systems and architectures, including defining system boundaries and planning for long‑term scalability. Strong operational excellence background: deployment automation, monitoring, incident resolution, and cost optimisation. Experience with multi‑channel environments, including voice, email, social, chat/chatbots, and automations. Experience mentoring junior engineers and coordinating work across cross‑functional teams. Strong problem‑solving, analytical, and data analysis skills, with the ability to balance competing objectives and drive alignment on system‑level decisions. Ability to lead projects and manage workload and multi‑team initiatives within predefined time windows. Excellent communication and interpersonal skills, and the ability to work both independently and as part of a team. Working familiarity with AI tools and their appropriate application, including validating outputs for accuracy and bias. Experience with HTML, CSS, JavaScript, Python, Microsoft 365, Google Analytics, RESTful APIs, JIRA, Confluence, Zendesk, Five9, Decagon AI or equivalent contact centre technologies preferred. Experience with large contact centres is a plus. Zendesk Certification Preferred. Working Professionally: You set and role‑model high standards, consistently meeting quality standards even with competing priorities, and proactively communicate progress. Working to Achieve Results: You take ownership and deliver results with appropriate independence, handle setbacks constructively by focusing on solutions and learning, and weigh both the short‑and long‑term impact of your work. Working with Others: You proactively seek collaboration opportunities, share knowledge and resources to strengthen working relationships, and adjust your communication to ensure clarity and respect across different audiences and contexts. Working Innovatively: You help solve cross‑functional challenges by sharing ideas and seeking input from other perspectives, and you identify opportunities to add value through improved processes, solutions, and collaboration. We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review. #LI-JCK #LI-Hybrid Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. #J-18808-Ljbffr

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Tax Manager, International - Tax & Treasury will play a critical role in owning multi-jurisdictional VAT compliance and enabling tax-informed growth across Fanatics Commerce, Collectibles, and Betting & Gaming. This is a hands-on tax role sitting within a small, high-performing Tax & Treasury team at the centre of Fanatics International's finance function, reporting directly to the Head of Tax & Treasury. The Tax Manager takes primary ownership of the Group's monthly VAT compliance cycle across 20+ registrations spanning the UK, EU, and wider international markets, while also supporting corporation tax compliance, employment taxes, technical advisory, and day-to-day business partnering across the international business. Operating across the full breadth of the Fanatics enterprise - spanning Commerce, Collectibles, and Betting & Gaming - this is an exceptional moment to join as the Tax function scales in scope, complexity, and influence. The Tax Manager, International - Tax & Treasury delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. • Partner with Finance, Commercial, Legal, and Operations as the first point of contact for tax queries, translating complex VAT and direct tax issues into clear, practical guidance that enables confident decision-making across the enterprise., • Coordinate with external advisers and third-party compliance agents across UK, EU, and international markets, managing those relationships to ensure accurate, timely filing and consistent execution of the Group's compliance obligations., • Contribute to the Tax function's growth by supporting process improvement initiatives, maintaining compliance documentation, and helping build scalable infrastructure as Fanatics continues to expand into new markets., • Act as a trusted subject-matter resource for junior finance colleagues, providing guidance and review on VAT ledger positions, compliance schedules, and supporting workings to raise the overall capability of the team., • Support the Head of Tax & Treasury in preparing materials for CFO and Finance leadership reporting, including the tax risk register, SAO certification evidence, and briefings on emerging tax developments., • Support new market entries - including marketplace launches and cross-border supply chains - by providing tax analysis covering VAT registration requirements, withholding tax, and customs duty implications, ensuring fans in new geographies can access Fanatics products without friction caused by compliance gaps., • Prepare VAT payment schedules and communicate the cash flow implications of VAT liabilities and reclaims to Treasury, enabling the business to serve fans reliably by maintaining the financial health underpinning day-to-day operations., • Assist with VAT technical issues including supply classification, supply chain movements, and cross-border place of supply questions, ensuring the integrity of the commercial and fan-facing offer across all channels., • Support briefing notes and internal communications on emerging tax developments across UK, EU, and international markets, keeping commercial and operational teams informed so the fan experience is never compromised by unexpected regulatory change., • Identify and implement process improvements across the VAT compliance cycle to reduce manual effort, improve accuracy, and build a more scalable and resilient compliance infrastructure as the business grows., • Leverage indirect tax compliance platforms and ERP systems - such as Avalara, OneSource, Microsoft Dynamics 365, SAP, or Oracle - to improve how VAT is determined, posted, and reconciled at the transaction level., • Support technical input on new commercial arrangements, including marketplace launches and cross-border supply chains, bringing creative and practical tax thinking to complex, fast-moving business problems., • Contribute to a culture of continuous improvement by maintaining and enhancing the Group's tax control framework and compliance checklists, ensuring consistent execution across an expanding portfolio of entities and jurisdictions., • Own the end-to-end monthly VAT compliance process across 20+ UK, EU, and international registrations - including preparation, review, submission, and ledger reconciliation - maintaining a clear audit trail and taking accountability for accuracy and timeliness., • Manage the Group's VAT registration portfolio, tracking filing frequencies, deadlines, and obligations as Fanatics enters new markets, ensuring no compliance obligation falls through the gaps., • Assist in managing VAT audits and correspondence from tax authorities, including drafting responses and supporting schedules, and act as internal coordinator for corporation tax compliance by gathering information for external advisers and preparing supporting schedules., • Maintain transfer pricing documentation and support current and deferred tax calculations during financial close, demonstrating a methodical and thorough approach to compliance across direct and indirect tax obligations. We are building a future-ready organization. This role is expected to: • Apply AI and technology to improve efficiency, quality, and outcomes, • Use data and digital tools to inform decisions and enhance performance, • Demonstrate curiosity and adaptability in adopting new technologies and ways of working, • Contribute to a culture of innovation and continuous improvement, • Demonstrable, hands-on VAT and indirect tax experience, including primary ownership of or material contribution to a multi-entity VAT compliance cycle - encompassing return preparation, reconciliation, and submission across multiple jurisdictions., • Proven ability to manage multiple compliance deadlines simultaneously in a fast-paced environment, with a methodical and detail-oriented approach that ensures accuracy and completeness without dropping standards., • Strong communication skills with the ability to translate complex tax issues into clear, practical guidance for non-tax stakeholders across Finance, Commercial, Legal, and Operations., • Experience managing third-party compliance agents and external advisers, with the ability to coordinate and hold those relationships accountable for on-time and accurate delivery., • Comfort operating across multi-entity, multi-jurisdictional tax environments, with an understanding of the compliance obligations and operational complexities that come with UK, EU, and international registrations., • Exposure to broader tax disciplines beyond VAT, including corporation tax compliance, transfer pricing, withholding taxes, or international indirect tax (GST, digital services taxes) is highly desirable., • Familiarity with ERP systems (Microsoft Dynamics 365, SAP, or Oracle) and indirect tax compliance platforms (e.g. Avalara, OneSource, or similar), with an understanding of how VAT is determined and posted at the transaction level, is desirable. ACA, CTA, ATT, or equivalent professional qualification is desirable but not required; we are open to qualified-by-experience candidates who can demonstrate the technical depth and ownership mindset this role demands. Hybrid: The primary place of performance of this role is the Company's office located in Manchester, subject to the Company's current hybrid work policy. This role currently requires in-office presence 3 days per week. At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team. Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world - including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: • Build Championship Teams, • Obsessed with Fans, • Limitless Entrepreneurial Spirit, • Determined and Relentless Mindset By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. #J-18808-Ljbffr

Implement operational and commercial plans provided by the Manager to support venue performance. Experience in holiday parks, resorts or high-volume venues. The Assistant Manager supports in the leadership and management of the day-to-day operation of a resort restaurant or QSR environment, ensuring

Description A brand-new role. A brand-new challenge. This is a genuinely new position at Butlin's and a rare chance to shape it from day one. As Supervisor Plus, you'll be the go-to person for your team, the driving force behind great standards, and the difference between a good guest day and an unforgettable one. You'll be hands-on, visible, and trusted to make things happen coaching your team in the moment, solving problems on the spot, and making sure every guest gets the Butlin's experience they came for. Reporting to: Manager Core base: Accommodation (Mondays and Fridays, our busiest changeover days) Plus: Flexible time across departments the rest of the week, wherever the action needs you most What you'll be doing • Leading from the front keeping your team focused, motivated, and in the right place at the right time, • Coaching the team to hit key targets, from add-on sales to guest experience scores, • Owning CAFF audits in accommodation, and relevant audits in whichever department you're supporting, • Making sure guests always find what they need, when they need it, • Keeping an eye on NPS and guest feedback, and turning it into real action, • Championing the Butlin's Values and Leadership Behaviours every day, • Being the voice that connects Manager plans to team delivery clearly, consistently, brilliantly, • Building strong relationships across your resort, other resorts, and central support teams, • Supporting your people through their whole journey with us onboarding, development, PDPs, and more, • Turning every audit and observation into practical, visible improvement This is a role for someone who loves being where the action is solving problems before they become issues, and bringing out the best in the people around them. Choose your specialism Alongside your Accommodation focus, you'll bring your energy to one of these exciting areas: ??? Supervisor Plus Buffets Be the face of a warm, welcoming dining experience. You'll champion food safety, keep the bays looking abundant and appealing, work closely with the kitchen on quality and timing, and coach your team to deliver five-star hospitality on every shift. ?? Supervisor Plus Bars & Shops Bring the energy to our bars and retail spaces. You'll coach the team on sales and service, keep queues moving with sharp, dynamic deployment, nail stock control, and help every venue run exactly to brand standard while having fun doing it. ?? Supervisor Plus Restaurants & QSRs Set the tone for a brilliant dining experience from the moment guests sit down. You'll drive upselling on starters, desserts, and drinks, coach confident, natural guest conversations, and make sure every checkback leaves guests feeling looked after. ?? Supervisor Plus Splash Take the lead in one of our most safety-critical, high-energy environments. You'll bring poolside expertise and a genuine passion for the water, keeping standards high and guests safe while your team delivers a brilliant splash experience. ? Supervisor Plus Sports & Activities Bring your love of sport and activity to a team that gets guests moving, playing, and having fun. You'll lead from pitch-side, court-side, or wherever the action is, coaching your team to deliver energetic, memorable experiences every day. KPIs • Audits completed in accommodation & other departments, • Team training compliance across departments, • Health, Safety & Compliance Audits, • Guest NPS & Feedback, • Improved ENPS, • Retail Spend responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver, • Right People, Right Place, Right Time in all key areas About You You're a natural leader who's just as comfortable coaching a team through a busy shift as you are chatting confidently with a guest. You lead by example, you notice the details others miss, and you know how to turn feedback good or bad into real improvement. You'll bring: • Leadership that gets results you know how to coach, support, and get the best out of a team, with demonstrable experience in managing performance, coaching, delivering training, and setting the standard through your own behaviour, • A sharp eye for detail confident supporting audits and observation-based checks, and turning what you find into action, • Genuine guest-facing experience comfortable handling a wide range of guest queries, and confident stepping in when a complaint needs a calm, professional resolution, • A commercial mindset a track record of driving sales through promotions, upselling, or new initiatives that support the wider team's objectives, • Flexibility and range experience working across a multi-skilled team, moving to where guest demand needs you most, • Brilliant communication able to connect with people at every level, from your team to senior managers to guests, • Adaptability under pressure comfortable juggling multiple priorities and quick to adjust when things change If you're going for Splash, you'll also bring: • An NPLQ (National Pool Qualification for Lifeguards) or equivalent qualification, • Previous experience working in a swimming pool environment, • Strong knowledge of pool safety If you're going for Sports & Activities, you'll also bring: • Experience working in a sports, leisure, or activity environment Why this role? • A brand-new opportunity help define what great looks like in this role, • Variety, every week no two days the same, across accommodation and your chosen specialism, • Real influence your coaching and decisions directly shape the guest experience, • Room to grow develop your leadership skills across multiple departments and disciplines About Butlin'sDid you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in! JBRP1_UKTJ

Entertainment & Experience Manager | Manchester | £45,000 - £60,000 + Bonus Lead Experiences. Inspire Teams. Drive Commercial Success. Zachary Daniels Recruitment is partnering with an exciting, customer-focused business to recruit an exceptional Entertainment & Experience Manager for a flagship Manchester location. This opportunity is ideal for a commercially minded leader with a passion for creating unforgettable guest experiences. Whether your background is in hospitality, retail, leisure, visitor attractions, family entertainment, cinemas, gaming, or experiential venues, this role offers the chance to combine operational excellence with exceptional people leadership. If you're driven by delivering memorable experiences, motivating high-performing teams, and achieving commercial success, we'd love to hear from you. The Role As Entertainment & Experience Manager, you'll take ownership of the day-to-day operation, ensuring every guest enjoys an engaging, memorable and seamless experience from arrival to departure. Leading from the front, you'll inspire your team to deliver outstanding service while driving revenue, operational excellence and exceptional guest satisfaction. You'll balance commercial performance with creativity, ensuring every visit encourages customers to return. Key Responsibilities Lead, motivate and develop a high-performing team focused on delivering exceptional guest experiences. Drive revenue, profitability and KPI performance through strong commercial leadership. Create a customer-first culture where service excellence and memorable experiences are at the heart of everything you do. Plan, coordinate and deliver engaging entertainment, events or experiential activities that enhance the customer journey. Analyse performance data, customer feedback and operational metrics to identify opportunities for improvement. Ensure the highest standards of presentation, safety, compliance and operational execution. Recruit, coach and develop talent, creating an engaged and motivated team culture. Work collaboratively across departments to deliver outstanding customer experiences and commercial success. Stay informed on local market trends, competitors and emerging customer experience innovations. About You You'll already be working as an Entertainment Manager, Experience Manager, Guest Experience Manager, Operations Manager, Venue Manager, Hospitality Manager, Leisure Manager or similar leadership role within a fast-paced customer-facing environment. You'll bring: A proven track record of leading successful customer-focused operations. Strong commercial awareness with experience delivering revenue growth and achieving KPIs. A passion for creating exceptional guest experiences that build loyalty and repeat visits. Outstanding leadership, coaching and people development skills. Confidence using operational and commercial data to improve performance. Energy, resilience and a hands-on leadership style with a genuine passion for customer engagement. What's On Offer? Salary of £45,000 - £60,000 Competitive bonus scheme Excellent career progression within a growing, customer-focused business Ongoing training and professional development The opportunity to shape memorable experiences while leading a talented and passionate team If you're an ambitious Entertainment & Experience Manager who thrives on delivering unforgettable customer experiences, leading exceptional teams and driving commercial success, we'd love to hear from you. Apply today to take the next step in your career. BH36818 TPBN1_UKTJ

Group Operations Director - The Venues Collection | Full-Time / Permanent Competitive salary + excellent benefits including company car, healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life assurance, meals on duty, and more. About the role... The Group Operations Director is responsible for the overall operational leadership of the venues, ensuring sales, profitability and guest satisfaction are maximised through high-performing on-site teams. They will establish and maintain consistent standards across the portfolio, ensuring all venues operate in line with company policies, procedures, brand standards and legislative requirements, while supporting the wider objectives of The Venues Collection, Levy UK and Compass Group. A key part of the role is leading, coaching and developing teams to continually improve operational performance and enhance the guest experience. Working closely with the Group Head Chef, the Group Operations Director will also shape and evolve the food and beverage offering, ensuring seasonal menus reflect Levy's food philosophy while meeting the diverse needs of The Venues Collection's varied client base. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the worlds most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Operations Director - The Role Operations and Standards: To be responsible for all group operational standards - setting the 'core' standards and documenting them to ensure everyone is aware. Also allowing the venues the opportunity to enhance the guest experience, within reason and as appropriate. To ensure all venues are operating to the required company and brand standards and to follow up on any issues identified, supporting the venues with drawing up actions plans accordingly. Introducing a measurement tool that shares results across all venues and departments. In conjunction with the Group Head Chef ensure the food offering is regularly reviewed in line with Levy's requirements, whilst geared to The Venues Collection different client requirements. Responsible for the beverage offering across the portfolio, that's in line with Levy's requirements, whilst geared to The Venues Collection different clients. In conjunction with the Group Estate Manager ensure there is a planned maintenance schedule for all venues that continually improves the guests experience, that is in line with budget expectations. Maintain high levels of guest satisfaction by overseeing the guest feedback processes and sending out monthly reports to the business, Maintain the hotel's operations and facilities, ensuring Company and Regulatory health and safety standards are upheld. Be present at 'key' events to ensure the venue delivers to expectations. People Management: Foster a positive, inclusive and collaborative work environment, focusing on employee motivation, engagement and fulfilment. Support the training and development of the Venue Regional Managers / General Managers, Ops Managers and HOD's, encouraging growth, promotion and succession planning. Provide strong strategic leadership to all direct reports. Maintain effective, regular one to ones and annual appraisal reviews. To be involved in in any recruitment and termination decisions at HOD level and above at all venues, supporting the interview process. Manage poor employee performance, conduct or absence in line with Company processes for direct reports. Hold monthly one to one meetings with the Group Head Chef and Group Estate Manager, setting clear objectives in line with the business needs. Attend each venue at least once a month, incorporating a catch up with the GM and senior team on site. Financial Performance: Support the Regional General Managers / General Managers to monitor and analyse the hotel's financial performance, including revenue and payroll costs. Support the venues to develop and execute their strategy and cost saving initiatives to achieve budget and profit targets. Participate in the monthly business review calls to review financial performance, guest satisfaction and compliance. Commercial: Work closely with the Regional General Managers / General Managers to develop and implement long and short-term strategies for the venue's growth, development and overall success. With a key focus on F&B sales. Attend the quarterly commercial reviews with the SLT, participating accordingly. From time to time, to participate in the venues forecast review / sales strategy meetings and provide guidance in terms of forecast accuracy and achieving budgets / profit targets. Identify opportunities for new services, partnerships, or market segments to enhance profitability. Stay informed about industry trends, competitors, and local market conditions to maintain a competitive edge. Ensure venues adopt all group initiatives to the required standard. Compliance & Safety: Ensure compliance with all Company and legislative regulations, including but not limited to; employment law, food safety, health and safety, liquor license and environmental health. In conjunction with the Group Estate Manager ensure venues adhere to all Compass requirements in terms of sustainability, ISAQAR and health and safety records. What we're looking for • Leadership & Team Management across multiple sites: Strong ability to lead and motivate a diverse team., • Communication: Excellent interpersonal and communication skills, both verbal and written with high levels of emotional intelligence., • Problem Solving: Quick and effective decision-making in high-pressure situations., • Financial Acumen: Strong understanding of hotel financial management and reporting., • Customer Service Focus: Passion for delivering high-quality guest experiences with a bias to F&B., • Attention to Detail: Ability to ensure that all aspects of the hotel's operations run smoothly., • Regional General Manager experience. Experience of a branded hotel environment and hotel opening are desirable, due to potential future contracts. What you'll get in return • Competitive salary with bonus, company car and full company benefits, • 27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme, • Healthcare & wellbeing: Aviva Digicare, Bupa Medical, • Mental health support: 24/7 Employee Assistance Programme, • Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your babys first birthday, enhanced family leave, • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships, • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products, • Development opportunities: Professional subscriptions, ongoing training and structured career pathways, • Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the worlds largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com/0708/439500/52825490/SU #Venues Collection Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! JBRP1_UKTJ

Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success.Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities • Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based., • Ensuring team are being coached to deliver key targets linked to the department e.g. retail upselling, • Responsibility for CAFF audits in accommodation, • Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc., • Driving add on sales and promotions where appropriate, • Ensuring all stock/ proposition is available for guests., • Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines., • Ensuring any guest feedback is captured., • Monitors NPS and takes action where possible on guest feedback., • Coach and develop the team to ensure departmental plans are met., • Be a champion of the Butlins Values and Leadership Behaviours., • Ensure we always have a focus on RPRPRT in the way we rota team., • Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively., • Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams., • Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDPs, performance management, required training, and any formal HR process., • Be the front facing, operational delivery responsible person turning audits and observations into action. Supervisor Plus Splash Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations • Supervise the day-to-day operation of the swimming pool and associated leisure facilities., • Ensure the pool area operates in line with health, safety and safeguarding procedures., • Conduct regular poolside supervision and ensure lifeguarding coverage at all times., • Support the delivery of pool activities, sessions and guest experiences. Team Leadership • Supervise and support lifeguards and pool team members during shifts., • Provide guidance, coaching and on-the-job training., • Allocate daily duties and ensure adequate staffing levels., • Support recruitment, onboarding and performance management where required. Health & Safety • Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures)., • Carry out routine safety checks of the pool, plant room and surrounding areas., • Respond to emergencies and incidents in line with emergency action plans., • Maintain accurate records including pool tests, safety checks and incident reports. Guest Experience • Deliver a friendly and welcoming environment for guests., • Support guests with queries and ensure safe use of facilities., • Deal professionally with guest feedback or concerns., • Promote a positive, family-friendly atmosphere. Splash Standards • Maintain high standards of cleanliness and presentation throughout the pool area., • Ensure equipment is safe, maintained and stored correctly., • Work closely with maintenance teams regarding any technical or facility issues. Supervisor Plus Sports & Activities Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Sports and Activities Proposition. The following areas outline the key expectations for this part of the role: Activity Program Delivery • Support the planning and delivery of a varied sports and activities program suitable for guests of all ages., • Lead and supervise activity sessions such as sports tournaments, family games, fitness classes, and outdoor activities., • Ensure all sessions are delivered safely, professionally, and in line with resort standards., • Encourage guest participation and create an inclusive and enjoyable environment. Team Supervision • Supervise sports and activities team members during shifts., • Allocate daily tasks and activity sessions., • Provide coaching, guidance, and on-the-job training to team members., • Support recruitment, onboarding, and performance management where required. Guest Experience • Deliver exceptional guest service and engage with guests to enhance their holiday experience., • Actively promote sports and activities sessions across the resort., • Respond to guest queries, feedback, and complaints in a professional manner., • Help create a vibrant and energetic atmosphere during activities and events Health & Safety • Ensure all activities are delivered in accordance with health and safety procedures and risk assessments., • Carry out equipment safety checks and ensure facilities are maintained to a high standard., • Manage incidents and accidents in line with resort procedures., • Ensure safeguarding procedures are followed when working with children and families. Facilities & Equipment • Maintain sports equipment and activity areas to a high standard., • Ensure equipment is stored safely and available for sessions., • Work closely with maintenance teams to report and resolve facility issues. Other Areas of Work:- Supervisor Plus Buffets Key Focus Areas Outside of AccommodationAs part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion • Lead by example in maintaining the highest standards of food safety and hygiene., • Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines., • Support regular compliance audits and immediately address any issues or risks., • Promote a culture where food safety is everyones responsibility. 2. Creating a Warm, Welcoming Dining Experience, • Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlins brand., • Maintain an environment where families feel comfortable, relaxed, and well looked after., • Step in to support guest queries and resolve issues promptly with empathy and professionalism., • Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality, • Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items., • Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations., • Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages., • Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team, • Provide on-shift coaching to help team members build confidence and capability., • Offer feedback that is constructive, timely, and focused on both performance and behaviour., • Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices., • Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus Bars & Shops Key Focus Areas Outside of AccommodationIn addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team, • Support team members in delivering exceptional guest experience across all Bars & Shops locations., • Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards., • Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge., • Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head, • Actively drive revenue by supporting the team to maximise Spend Per Head through:, • B-Serve: Encouraging efficient ordering and guest confidence using the platform., • Team behaviours: Coaching strong suggestive selling and product recommendations., • RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it., • Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment, • Monitor guest flow and proactively move team members to where they are needed most., • Reduce queues by adjusting roles on the spot, or repositioning team during peak times., • Ensure guests experience minimal waiting and consistent, high-quality service., • Support an agile, guest-led way of working where the team responds quickly to changing demands. 4. Good Stock Practices, • Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking., • Support accurate stock rotation, waste reduction, and compliance with stock handling procedures., • Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards, • Ensure venues are opened, operated, and closed following Butlins brand standards and operational procedures., • Maintain a safe, clean, well-presented environment at all times., • Support the team in delivering consistent product quality, accurate transactions, and great guest interactions., • Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus Restaurants & QSRs Key Focus Areas Outside of AccommodationIn addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety, • Lead by example in consistently applying food safety and hygiene standards., • Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles., • Support compliance checks throughout service, swiftly acting on any issues., • Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience, • Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal., • Create a relaxed, family-friendly environment where guests feel supported and well looked after., • Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset., • Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team, • Provide on-shift coaching to support effective floor management, guest interaction, and service flow., • Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service., • Support new team members with structured introductions to service standards and guest service expectations., • Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts, • Coach the team to proactively recommend starters, desserts, and add-ons as part of natural guest conversations., • Reinforce product knowledge so the team can confidently guide guests through the menu., • Share daily focus items or specials to help the team drive increased sales., • Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales, • Drive wet sales by ensuring drinks orders are taken quickly when seating guests., • Coach the team on opening conversations with drinks suggestions to boost early revenue., • Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks, • Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction., • Empower team members to solve issues early, ensuring guests feel well taken care of., • Use checkbacks as opportunities to reinforce upselling and add-on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success, • Recognise great performance on shift to build a positive, motivated team culture., • Share wins across shifts to highlight what great looks like and encourage consistency., • Create an environment where team members feel valued for their contributions. Key Responsibilities • Audits completed in accommodation & other departments, • Team training compliance across departments, • Health, Safety & Compliance Audits, • Guest NPS & Feedback, • Improved ENPS, • Retail Spend responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver, • Right People, Right Place, Right Time in all key areas About You • Excellent leadership skills with the ability to coach and support team in delivering key objectives., • Strong attention to detail to be able to support with all audit/ observation-based activity., • Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly, • Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives., • Experience in working with multi skilled team to support other areas of the business based on guest demand., • Demonstratable experience of leading teams to success, this includes proficiency in:, • Managing performance., • Coaching team., • Delivering team training., • Setting standards and role modelling this behaviour., • Excellent ability to communicate effectively at all levels., • Able to manage multiple priorities and can adapt quickly to changing requirements. Splash • NPQL or Equivalent Qualification, • Previous experience in a swimming pool environment, • Strong knowledge of pool safety Sports & Activities Experience in working in a sports, leisure or activity environment. About Butlin'sDid you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in! JBRP1_UKTJ

Eastlands Venue Services Limited is seeking a Hospitality & Events Bar Manager to lead bar operations across match days, concerts and conferences at Etihad Campus. Youll direct bar teams, plan events, analyse performance, and collaborate with Hospitality, Cellars and Events Operations to drive comme

Assistant Restaurant Manager New Opening Counter Manchester Salary: Up to £40,000 Ready to be part of one of Manchester's most exciting new restaurant openings? Westwood Hospitality is proud to be partnering with Open Restaurant Group on the launch of Counter , a brand-new dining concept set to make a significant impact on Manchester's restaurant scene. This is an opportunity to join a growing, ambitious hospitality group renowned for creating innovative venues, delivering exceptional guest experiences, and developing talented hospitality professionals. As Assistant Restaurant Manager, you'll play a key role in bringing this exciting new venue to life from day one. The Opportunity Working closely with the General Manager, you'll help lead the front-of-house operation, build a high-performing team, and ensure every guest enjoys an outstanding experience. This role is perfect for an experienced Assistant Manager or ambitious Supervisor looking to step into a larger, more influential position within a quality-led environment. Key Responsibilities Support the General Manager in all aspects of the day-to-day operation Lead, motivate and develop the front-of-house team Deliver exceptional guest experiences and maintain the highest service standards Assist with recruitment, onboarding and training of new team members Manage shifts and ensure smooth service delivery Drive sales and help maximise venue performance Monitor labour costs, stock controls and operational efficiencies Handle guest feedback professionally and proactively Ensure compliance with company procedures, health & safety and licensing regulations What We're Looking For Previous experience as an Assistant Restaurant Manager, Assistant General Manager or strong Restaurant Supervisor Experience within a quality restaurant, premium casual dining or hospitality environment Passion for delivering outstanding guest experiences Strong leadership and people development skills Excellent organisational and communication abilities Commercial awareness and a hands-on management style Positive attitude with the ability to thrive in a fast-paced opening environment What's On Offer? Salary up to £40,000 Opportunity to join a highly regarded and expanding hospitality group Be part of an exciting new opening from launch Excellent development and progression opportunities across Open Restaurant Group Supportive leadership team and collaborative culture Staff discounts and company benefits The chance to make a genuine impact on the success of a new concept If you're an ambitious hospitality professional looking to be part of Manchester's next great restaurant opening, we'd love to hear from you. Apply now to find out more about this exciting opportunity. Disclaimer: By submitting your resume to Westwood Recruitment Solutions Ltd, you acknowledge and agree to the following: Westwood Recruitment Solutions Ltd acts as an employment agency and will work to find suitable employment opportunities for you. We do not guarantee employment. You agree that all information submitted to Westwood Recruitment Solutions Ltd is accurate and truthful. You agree to hold Westwood Recruitment Solutions Ltd harmless for any liabilities arising from employment, and to treat all candidate data as confidential. TPBN1_UKCT

The Role Were looking for an experienced, hands-on Restaurant Manager to take ownership of the delivery of our five kitchens operating within House of Social, Manchester and deliver the events within the team. This is an exciting opportunity for someone who wants be involved in a large high-energy food and drink destination, with genuine growth opportunities. You'll be responsible for the day-to-day performance of the venue, leading your team, driving sales, controlling costs and ensuring every dish and every guest experience represents the brand to the highest standard. Were looking for someone who combines great hospitality with strong commercial awareness someone who understands that running a successful restaurant means looking after the guest, the team and the numbers. What You'll Be Doing Taking ownership of the day-to-day restaurant operation Leading, motivating and developing the restaurant team Delivering consistently high standards of food, service and presentation Creating rotas and managing labour effectively against sales Recruiting, onboarding and training team members Maintaining excellent food safety, allergen and health & safety standards Managing ordering, stock levels, wastage and stock control Monitoring sales, GP, labour and other key performance indicators Identifying opportunities to increase sales and improve profitability Ensuring opening, service and closing procedures are completed correctly Maintaining high standards of cleanliness and organisation Working closely with the kitchen team to maintain consistency and speed of service Responding positively and professionally to guest feedback Supporting events, large bookings and peak trading periods Working collaboratively with the wider House of Social management team and other operators within the venue Producing regular reporting on the performance of the restaurant People & Leadership You'll be responsible for building a team that takes pride in what they do. You'll lead from the front, setting clear expectations around standards, pace, cleanliness and hospitality while creating a positive working environment. You'll be expected to: Coach and develop your team Deliver regular training and feedback Manage performance when standards aren't being met Recognise and develop future talent Ensure the right people are scheduled at the right times Create a culture of accountability and teamwork Commercial Performance You'll take ownership of the commercial performance of your operation, including: Sales performance Labour % Stock and wastage Ordering and purchasing Productivity Average spend and upselling Weekly and monthly performance You'll understand your numbers and be comfortable making operational decisions based on them. Working Within House of Social You'll be the face of our operation at House of Social, working alongside 5 independent kitchens to deliver the best good in Manchester. Strong communication and collaboration are therefore essential. You'll work closely with the House of Social management team and other food operators to deliver a consistent guest experience across the venue, support events and promotions, manage busy trading periods and ensure your operation contributes positively to the wider destination. We're looking for someone who can take ownership of their own area while understanding the importance of working as part of a larger venue. What We're Looking For Ideally, you'll have: Previous Restaurant supervisor, Restaurant Manager, General Manager, or similar hospitality management experience Experience managing a busy food-led operation Strong people-management and leadership skills A good understanding of sales, GP, labour and stock control Experience producing rotas and managing labour budgets Strong food safety and allergen knowledge Experience recruiting, training and developing teams Confidence working in a fast-paced environment Strong organisation and communication skills A proactive, problem-solving approach A genuine passion for food and hospitality Experience within high-volume venues, event led speaces, casual dining would be particularly beneficial. What We're Looking For in You Hands-on you're happiest leading from the front and being part of the operation. Commercially aware you understand your sales, labour, GP and stock and know how they affect profitability. People focused you know that a strong operation starts with a strong team. Guest focused you care about the quality of the food and the experience surrounding it. Organised you can balance running service with rotas, ordering, compliance and reporting. Accountable you take ownership of your operation and don't wait for someone else to solve problems. Collaborative you're comfortable operating your own restaurant while working closely with the wider House of Social team. The Opportunity This is a great opportunity for an ambitious hospitality manager to take genuine ownership within an operation within one of Manchester's most exciting food and drink destinations. You'll have the opportunity to develop your team, influence the performance of the business and play an important role in growing the restaurant within House of Social. If you're a strong hospitality operator who loves food, understands the numbers and enjoys building great teams, we'd love to hear from you. TPBN1_UKCT

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