Customer Service Representative (CSR)

We are seeking a Customer Service Representative! You will be responsible for helping customers by providing service, information and resolving technical issues. Handle customer inquiries and complaints Provide information about service Troubleshoot and resolve issues and concerns Document and update customer records based on interactions Printing experience QUALIFICATIONS: Previous experience in customer service, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Benefits: (After Probational Period) - Paid vacation - Paid Sick time - Health insurance

Description: Architectural Grille, a Division of Giumenta Corporation, located at 42 Second Avenue, Brooklyn, NY, 11215 is a family-owned and operated manufacturing company that has been in business since 1945. We are currently seeking to add a Business Development/Logistics/Customer Service member to our growing team. Architectural Grille presents at several trade shows in the United States. We are seeking an additional team member to join us who can assist with logistical coordination and representation of our product. Additional projects will be provided when not working on trade show projects. This role required heavy client, staff, and outside vendor interaction. Please note this is an ON-SITE position: Monday - Friday 8:00AM to 4:30PM Salary: $70,000 Duties/Responsibilities: · Assist in the logistics of trade shows, including travel booking, marketing materials to be sent before the show, shipping coordination, booth booking, load in / load out, contracts, and general logistics. · Trade shows would require travel 5 to 10 times a year. This may increase if more trade shows are added. Coordinate meetings for trade shows or events where requested. Follow-up of attendees from the trade show Create campaigns in Salesforce as needed (training will be provided) Manage our sample fulfillment database (Material Bank) to ensure all sample requests are fulfilled and followed up on. (training on this application will be provided). Book Architect/ Designer presentations · Quote follow-up via email and phone calls to discuss the status of the projects. Visit local clientele when applicable. · Assisting with take-offs when needed. Track and document activity in Salesforce. · Working on special projects may include marketing and our website. Additional duties as needed Able to think one step ahead and is proactive. Detail orientated · Communicate with clients and represent the brand to elevate the customer experience. · Ability to work on projects alone and with a team. · Ask questions when something is unknown. · Ability to problem solve and think outside the box. Qualifications/Requirements: A minimum of 2 – 3 years of experience Experience working and coordinating logistics for trade shows Detail orientated and organized. Computer experience MS Outlook and Excel Blueprint reading is a plus but not required. Salesforce experience is a plus but not required. Sheet metal knowledge/experience is a plus but not required. Neat and organized Ability to work in a team atmosphere. Ability to communicate clearly and concisely to achieve the intended objective. Working Conditions: Clean Environment Eyes may be strained during the day. Americans with Disabilities Specifications: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Introductory Period: 90 Days After Thirty Days: · Health Care · Paid Holidays Paid Time Off (PTO): · Beginning 1/1 after completion of six months: 10 PTO’s · Beginning 1/1 after completion of two years: 12 PTO’s · Beginning 1/1 after completion of three years: 13 PTO’s · Beginning 1/1 after completion of four years: 14 PTO’s · Beginning 1/1 after completion of five years: 15 PTO’s · Beginning 1/1 after completion of six thru nine years: 20 PTO’s · Beginning 1/1 after completion of 10 years plus: 25 PTO’s After One Year: · Ability to contribute to the company 401(k) plan. · Safe Harbor Plan 3% of your salary · Profit Sharing Plan Other Opportunities: · Year-end performance bonus (if warranted) · Annual increase (if warranted) · Transit Check · Voluntary Benefits from Extensis (Dental Plan, Vision Plan, Short Term Disability, Beyond Perks, Term Life Insurance, Flexible Spending, Long Term Disability, Credit Union, Group Home/ Auto Insurance, Critical Illness Insurance, Pet Benefit Plan, Section 529 College Savings, Prepaid Legal Services and Aflac)

Overview Job Title: Customer Service Location: 423 NY-59 Store # 5 & 6, Monsey, NY 10952, United States Job Type: Full-Time We are a growing business seeking a detail-oriented individual to support customer service. Responsibilities: -Assist customers via phone, email, and in person - Handle orders, returns, and inquiries - Maintain accurate inventory records, organize stock, and conduct counts. Qualifications: - Strong communication and organizational skills - Experience in customer service or inventory is a plus. What We Offer: -Competitive pay and growth opportunities - Friendly work environment. Job Type: Full-time Expected hours: No more than 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Schedule: 8 hour shift Ability to Relocate: Mosey. NY Work Location: In person

We are seeking a motivated Sales Representative to join our team. As a Sales Representative, you will be responsible for promoting and selling our products to customers. This is a customer-facing role that requires excellent communication and interpersonal skills. If you are passionate about sales and enjoy building relationships with customers, we would love to hear from you. Duties: Engage with customers in a friendly and professional manner Provide product information and demonstrate features to customers Assist customers in selecting the right products for their needs Operate cash register and handle cash transactions accurately Maintain a clean and organized sales area Collaborate with team members to achieve sales targets Follow up with customers to ensure satisfaction and address any concerns Requirements: Bachelor's Degree in related field Preferably have sales representative experience Knowledgeable or willing to learn to use Quickbooks and 2020 Design Software Basic knowledge of Microsoft Office Strong organizational skills to manage customer interactions and sales records Excellent phone etiquette and communication skills Familiarity with handling cash transactions Ability to perform basic math calculations for pricing and discounts Exceptional customer service skills to provide a positive buying experience Ability to work well under pressure and manage time effectively Bilingual: English-Chinese Bilingual Additional Description/Benefits: Base salary plus commission Paid holidays (Limited) Work hours: Monday - Saturday 8:30 AM - 6:00 PM Job Type: Full-time Pay: $16.00 - $19.00 per hour Expected hours: 45 – 54 per week Benefits: Paid training Schedule: 8 hour shift License/Certification: Driver's License (Preferred) Ability to Commute: Maspeth, NY 11378 (Preferred) Ability to Relocate: Maspeth, NY 11378: Relocate before starting work (Required) Work Location: In person