Virtual Personal Banker (On-Site)
12 hours ago
Olmito
Job Description • Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency, • Must display ability to toggle between multiple applications while assisting customers in the various channels, • Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority., • Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact, • Cross-sell bank services and products, • Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task, • Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels, • Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures, • Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures, • Establish and maintain solid working relationships with all levels, departments, and locations within FCBI, • Consistently meets critical deadlines and other performance targets or requirements, • Must be available to work all weekdays and holidays, within Bank operating hours, • Must be able to remain in a sitting stationary position for extended periods of time, • Constantly operate a computer and other office machinery