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Job DescriptionAbout Sunbound 💡 We saw a problem no one was solving. Our founders watched their own families navigate the broken, stressful world of senior care payments and decided to fix it. Sunbound is building the financial OS for senior living: the first modern platform that manages the entire payments process end-to-end, saving operators time, reducing costs, and removing unnecessary stress for families. 💙 We deeply care about who we serve. Seniors are one of the most underserved populations in the country. Our mission is simple - make managing money for senior living easy, so our customers can focus on delivering quality housing and care. 🚀 We're growing fast… really fast. Since launching in mid-2023, we've scaled to thousands of families, crossed 7 figures in ARR, and are growing over 30% month-over-month. The senior living market is a $230B+ opportunity, and we're just getting started as the baby boomer generation continues to age into care. 💰 We're backed by the best. We recently closed our Series A with top-tier investors including TTV Ventures, Fika Ventures, Bling Capital, Liquid2 Ventures, Cambrian Ventures, and Max Ventures - firms that have collectively backed 20+ unicorns like Square, Lyft, and Rippling. We also have strategic backing from industry heavyweights LiveOak Bank and Omega Healthcare Investors, the largest Skilled Nursing-focused REIT. 🗽 Our team. We're a tight-knit, driven crew with hubs in NYC and Washington, DC - working on a problem that genuinely matters. About the role We're looking for a Customer Support Specialist to join our growing team. This is a customer support role with a strong emphasis on empathetic, high-quality service. You'll be the first point of contact for families and residents navigating payments, often during stressful or emotional times. Your job is to make that experience simple, human, and helpful. You love diving into the data, solving problems and will play a key role in ensuring smooth payment processing each month. Responsibilities • Respond to inbound phone calls and email tickets with empathy, clarity, and care, • Guide families and seniors through billing issues, account questions, and payment plans, • Troubleshoot and resolve issues quickly while creating a great customer experience, • Maintain accurate documentation and follow-up, ensuring full resolution of issues, • Help reduce repeat issues by flagging patterns and suggesting improvements, • Monitor payment status and assist with follow up on past-due accounts or failed transactions, • Maintain a 95% inbound call pickup rate, 5 hour ticket response rate, and high customer satisfaction scoresWhat We're Looking For, • BA/BS degree or 3+ years without a degree, • Strong written and verbal communication skills, especially over the phone, • Deep empathy and patience—especially when working with seniors and their families, • Ability to resolve issues quickly, with care and attention to detail, • Tech-savvy and comfortable managing and adapting to new workflows in a fast-paced environment, • Strong attention to detail, especially with financial data, • Familiarity with Excel (e.g. tracking, filtering, organizing data sets), • Working hours can vary between 9am - 8pm EST Monday - FridayBonus Qualifications, • Startup experience in customer support, • Experience with A/R, billing, collections, or payments, • Experience working with customer support tools (Zendesk, Aircall, or similar) 🏥 Comprehensive benefits. We cover 90% of employee health benefit premiums because we believe your wellbeing shouldn't be a financial stress. 🌴 Unlimited PTO and we mean it. Take the time you need, when you need it. We actively encourage our team to disconnect and recharge; you can't do your best work running on empty. 🤝 People first, always. We're a team that genuinely invests in each other. Our values - resilience, care, teamwork, and attention to detail - aren't wall art; they're how we operate every day. 🚀 Be part of something big. Senior living is a massive, underserved market and we're moving fast to change how operators manage their revenue. You'll join at an exciting inflection point where your work has real, visible impact. 📈 Grow with us. As we scale, so does the opportunity. You'll have real ownership, a seat at the table, and room to build something that matters. Equal Opportunity Employment We are an equal opportunity employer. We welcome amazing people from all backgrounds, experiences, abilities, and perspectives. If you need a reasonable accommodation during the application process, email us at 💙

Join Tot Squad as a Baby Registry ExpertAre you a parent or baby care professional with a passion for helping families feel confident as they prepare for a baby? Tot Squad partners with Target to connect experienced parents and baby care professionals with expecting families who want trusted, real-w

Description: Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, cost-free, career-focused education.This is made possible by the generosity of Milton and C

Join Tot Squad as a Baby Registry ExpertAre you a parent or baby care professional with a passion for helping families feel confident as they prepare for a baby? Tot Squad partners with Target to connect experienced parents and baby care professionals with expecting families who want trusted, real-w

Join Tot Squad as a Baby Registry ExpertAre you a parent or baby care professional with a passion for helping families feel confident as they prepare for a baby? Tot Squad partners with Target to connect experienced parents and baby care professionals with expecting families who want trusted, real-w

The American Association of Colleges & Universities (AAC&U) is the leading national association that advances the democratic purposes of higher education by promoting equity, innovation, and excellence in liberal education.Its members are committed to extending the advantages of liberal education to

Join Tot Squad as a Baby Registry ExpertAre you a parent or baby care professional with a passion for helping families feel confident as they prepare for a baby? Tot Squad partners with Target to connect experienced parents and baby care professionals with expecting families who want trusted, real-w

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

About Bering Straits Professional Services Bering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.Small Business Administration (SBA) as an 8(a) contractor.In February 2022, BSPS became an International Organiza

Administrative Assistant / Office Clerk Location: Opa Locka, FL (22046) Job ID: #72312 Pay Range: $14-15.Shift: 1st shift, M - F 7:00am - 3:30pm, some mandatory & voluntary over time on SATs ON-SITE work only Open to US Citizens & US Permanent Residents THE COMPANY - Work with one of the Largest Ame

Care Advantage - - Responsibilities: Provide in-home caregiving services to clients in the Alexandria area.

HHM Hotels - - Responsibilities: Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming; Change bed linens and replace towels and other amenities; Notify managers concerning the need for repairs in guest rooms; Process guest items left

Patient Care / Health Aide] - 2108 Kohler Memorial Dr #70 - As a Caregiver youll: Assist individuals with a range of daily activities beyond personal care; Offer emotional support and companionship; Help individuals with tasks such as bathing, shampooing, combing hair, brushing teeth, shaving, and d