Bar manager jobs in New York - Page 13

Our client, an asset manager located in Midtown, is seeking a highly experienced and exceptionally polished Executive Assistant to support a senior C-suite leader with broad responsibilities across the firm.This is a fast-moving, high-expectation environment where the bar for excellence is extremely

___ Description American Packaging Corporation (APC) is one of the top flexible packaging converters serving customers throughout North America. We are always seeking to improve our operations, deliver more innovation and value, and give back to our local communities. Our longstanding success as custom flexible packaging suppliers has been fueled by our commitment to providing more innovation, more quality, and more responsive customer service, along with our strategic investments in the latest technology. LOCATION: Chili, NY & Rochester, NY SUMMARY: Responsible for overall statistical process control software setup by safely performing all testing procedures and ensuring conformance to established specifications. Additionally, manage shift quality improvement initiatives through training, awareness, and analysis of facts and data. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Participate in training, embrace concepts of and actively practice the STOP Safety Program fundamentals to aid American Packaging Corporation's efforts to achieve a zero accident rate., • Implementation of SPC Software Package., • Analyze trends in production/process data through statistical evaluation methods., • Determines test objectives and standards by studying software requirements; writing test cycle plans, test cases, and test scripts., • Meets test objectives by determining testing methods, cycles, phases, and conditions; setting up testing environment and equipment., • Identifies software capability and reliability by conducting functional, system, and performance tests and resolves testing problems., • Completes tests by training and directing others that will use the system., • Maintains testing database by developing defect tracking and regression testing information requirements; designing information system; enters test outcomes; secures data., • Reports test outcomes by collecting, analyzing, interpreting, summarizing, and displaying data; recommending software changes., • Maintains test environment by developing test environment; enforcing and complying with procedures, rules, and regulations., • Assist Quality Assurance Manager in determining Process Capabilities within the Laboratory and out on the Production Floor., • Assist with raw material and/or quality issues; i.e., completion of and facilitation of reject/hold forms, supplier certification, customer complaint investigations, etc., • Maintain Manufacturing Specifications and Operating Specifications., • Analyze and Recommend Optimal QA Testing Requirement., • Support Process/Product Trials through active involvement with Suppliers/Vendors, Customers, Manufacturing and Technical., • Maintain a safe and organized laboratory area., • Review and accurately file all production test data., • Maintain and update Raw Material Specification files., • Review, verify and file all Supplier Certifications., • Prepare, verify and submit requested COA's for customers., • Attend and participate in all scheduled meetings (Continuous Quality Improvement, safety, special projects, departmental, etc.)., • Strictly adhere to all company uniform guidelines., • Any other duties as assigned. Requirements QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • EDUCATION and/or EXPERIENCE: Bachelor's degree (B.A.) from a four year college or university, preferably in Statistics, with interest in aspects of Math, Computer Science and Engineering. In addition, candidates with experience in Test Driven Development (TDD), strong knowledge and understanding of test methodologies, demonstrated technical ability to understand test code and familiarity with quality assurance processes/procedures is preferred. Also, experience preferred with SQL, Microsoft Office Suite and SPC software programs such as Zontec, WinSPC, STAT Graphics, etc. Ability to work in a fast paced, rapidly changing environment with minimum supervision., • LANGUAGE SKILLS: The ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, SOPs and governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public., • MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to apply concepts of basic algebra and statistical process control. Ability to measure accurately using a graduated ruler., • REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to sit, reach with hands and arms, walk, stoop, kneel, crouch or crawl and climb or balance. The employee is regularly required to hear. This position may require manual lifting not to exceed 50 lbs - reference your department-specific JHA (job hazard analysis) for departmental lifting restrictions. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, depth, and color vision. Employee must also be able to taste/smell. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to wet/humid conditions due to manufacturing plant not being air conditioned.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. The Barista sells and creates Starbucks coffee beverages following Starbucks standards providing caring hospitality and exceptional customer service through product knowledge. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found . Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: * Merchandise discounts * Performance-based incentives * Annual merit review * Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings * Demonstrate current and working knowledge of drip coffee, cold beverage, espresso bar, and pastry stations * Follows company standards and maintains work area and equipment in accordance with Health Department standards * Follows Starbucks Simple Service Steps and Magic Selling skills providing an exceptional customer experience * Educate, sample, and serve customers craveable food and beverage products * Follows station specific duties and responsibilities * Opens and/or closes area following appropriate checklist, verifies completion with Manager on Duty prior to leaving the area * Maintains PAR stock levels and standards in product presentations * Produce and present freshly prepared products following Starbucks recipes while meeting speed of service standards * Follows Starbucks merchandising and signing standards * Maintain personal hygiene and professional dress code to comply with company, Starbucks, and Health Department standards * Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities * Perform other duties as needed * No Education or Experience Required * 1-2 years related experience preferred * Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals * Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays * Position requires prolonged periods of standing/walking around store or department * May involve reaching, crouching, kneeling and stooping * Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions * Frequently lift/move up to 25lbs. This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. FOODS00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Job DescriptionLa Tazza D'Oro is looking for a Prep Cook who is responsible for setting up and stocking the station, preparing for service, and cooking menu items in coordination with the rest of the kitchen staff for service. Duties / Responsibilities: • Manage the station from start to finish, • Ensure that all food products have been prepared correctly before cooking and are cooked consistently to perfection per LDV Hospitality's recipes and standards, • Complete shift work, as assigned, timely and thoroughly in accordance with department standards, • Clean and stock station and equipment thoroughly, as assigned, by the start of each shift, • Maintain appropriate portion-control, • Manage proper storing temperatures according to DOH regulations, • Control and limit waste, • Follow proper rotation procedures according to DOH regulations, • Be a team player—support and assist your fellow team members whenever possible, • Communicate problems and ideas to the Chef, Sous Chef, and/or General Manager Qualifications: • Deliver timely and courteous service to LDV Hospitality guests in adherence to our company policies and procedures, • Adherence to company, state, and county sanitation standards, • High attention to detail, • Ability to comprehend and follow written and verbal direction, • Able to work a flexible and variable schedule at times, including nights, weekends and holidays, per the needs of the business, • Handle exposure to some chemicals and frying oil used, • Perform all other duties assigned by the management Education / Experience: • Minimum of 1 year experience as s line cook or sauté cook, having worked all stations. Fine dining restaurant experience a plus, • High School Diploma or GED is preferred, but not required Physical/Special Requirements: • Ability to lift 50+ pounds often., • Ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day, • Mobility and manual dexterity appropriate to staff the Prep Cook position Work Environment: • Able to withstand fluctuations in temperature within work environment, from high heat to below freezing, • Ability to perform essential job functions under pressure, maintain professionalism when working under stress LDV is a boutique hospitality group that creates authentic and unique restaurant and cocktail bar experiences across the country, both independently and for iconic hotels, inspired by La Dolce Vita, "The Good Life." The mission of LDV is to channel our passion for genuine hospitality into creating charming restaurant and bar experiences. Through our F&B offerings, we bring La Dolce Vita, "The Good Life," to our guests by curating an ambiance of effortless elegance. These experiences elevate and define a true sense of place for our hotel partners. We achieve this with our team of extraordinary people, culinary integrity, and excellence in service. We are an Equal Opportunity Employer and a Drug-Free Workplace.

Job Description The Line Cook is responsible for setting up and stocking the station, preparing for service, and cooking menu items in coordination with the rest of the kitchen staff for service. Duties / Responsibilities: • Manage the station from start to finish, • Ensure that all food products have been prepared correctly before cooking and are cooked consistently to perfection per LDV Hospitality's recipes and standards, • Complete shift work, as assigned, timely and thoroughly in accordance with department standards, • Clean and stock station and equipment thoroughly, as assigned, by the start of each shift, • Maintain appropriate portion-control, • Manage proper storing temperatures according to DOH regulations, • Control and limit waste, • Follow proper rotation procedures according to DOH regulations, • Be a team player—support and assist your fellow team members whenever possible, • Communicate problems and ideas to the Chef, Sous Chef, and/or General Manager Qualifications: • Deliver timely and courteous service to LDV Hospitality guests in adherence to our company policies and procedures, • Adherence to company, state, and county sanitation standards, • High attention to detail, • Ability to comprehend and follow written and verbal direction, • Able to work a flexible and variable schedule at times, including nights, weekends and holidays, per the needs of the business, • Handle exposure to some chemicals and frying oil used, • Perform all other duties assigned by the management-Fluent in English Education / Experience: • Minimum of 1 year experience as s line cook or sauté cook, having worked all stations. Fine dining restaurant experience a plus, • High School Diploma or GED is preferred, but not required Physical/Special Requirements: • Ability to lift 50+ pounds often., • Ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day, • Mobility and manual dexterity appropriate to staff the Line Cook position Work Environment: • Able to withstand fluctuations in temperature within work environment, from high heat to below freezing, • Ability to perform essential job functions under pressure, maintain professionalism when working under stress LDV is a boutique hospitality group that creates authentic and unique restaurant and cocktail bar experiences across the country, both independently and for iconic hotels, inspired by La Dolce Vita, "The Good Life." The mission of LDV is to channel our passion for genuine hospitality into creating charming restaurant and bar experiences. Through our F&B offerings, we bring La Dolce Vita, "The Good Life," to our guests by curating an ambiance of effortless elegance. These experiences elevate and define a true sense of place for our hotel partners. We achieve this with our team of extraordinary people, culinary integrity, and excellence in service. The original Scarpetta opened in New York City’s Meatpacking District in 2008 to a critically acclaimed 3-star review from the NY Times. The restaurant’s name is derived from the Italian expression, “fare la Scarpetta,” which means to savor a meal to the last bite. The philosophy of Scarpetta’s kitchen is to create bold flavors by amplifying the essence of seasonal ingredients. The signature pastas are made in-house daily and are paired with the highest quality, locally-sourced ingredients. Scarpetta’s famous Spaghetti Tomato & Basil is nothing short of classic simplicity in both taste and preparation. Scarpetta has always been at once informal, comfortable and elegant, grounded with a passion for old world hospitality. Guests can enjoy ordering several dishes to share for the table, with a menu built for sharing and conviviality to inspire the essence of a stylish and carefree dinner party. We are an Equal Opportunity Employer and a Drug-Free Workplace.

Job Description Join our team and receive a $200.00 sign-on bonus! Airport Lounge Host Pay Rate: $17.00 per hour Shift Timing: 11:30 AM-8:00 PM; MUST be available to work weekends Host Job Summary The Host is a personal representation of the service and overall hospitality of The Club lounge located inside the Buffalo Niagara International Airport. They set the tone for the guest’s entire visit. Upon arrival at the lounge the Host will greet the guest, calling them by name, check credentials and/or process sales and usher guest into the lounge. The Host provides lounge tours and completes guest discrepancy reports. Host Basic Skills * Hospitality Focus – focus on guest satisfaction and providing memorable experiences. Generous, friendly and warm spirited. * Guest Experience- Maintains a friendly, cheerful, and courteous demeanor at all times ensuring highest level of guest experience in an elevated environment while accurately answering inquiries from guests. * Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Reading Comprehension – Understanding written sentences and paragraphs in work related documents. * Speaking – Talking to others to convey information effectively. * Writing – Communicating effectively in writing as appropriate for the needs of the audience. * Conflict Resolution – deescalate situations in a professional and courteous manner. * Problem Solving – develop solutions to remove obstacles to problems that may arise. Host Primary Job Duties * Interact with guests via premier clubroom/bar environment in a professional and pleasant manner. * Welcome guests by name and assist them throughout their stay. * Being accountable and taking ownership of the guest's experience from beginning to end. * Employing the Guest First philosophy in meeting guests' needs and expectations. * The ability to listen to the guest's needs, in turn offering confident recommendations, resulting in high satisfaction from the guest with the service they received. * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting guest experience at the forefront of everything you do. * Knowledgeable about the lounge, each guest and the surrounding area * Communicate with guests over the phone and in person. * Provide all information guests need to enjoy their stay; it may include providing information on the facilities and the services for booking. * Possess basic working knowledge of alcoholic beverages and food offerings * Complete paperwork related to daily sales, passenger counts and miscellaneous reporting * Always follow established safety procedures. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty * Other duties as assigned Host Minimum Acceptable Qualifications: * Strong communication skills and willingness to work as part of a team * Ability to effectively and pleasantly present information one-on-one and in group settings to guests and other team members of the Company * Passion for servicing guest with proactive solutions. * Ability to follow directions and procedures, effective time management and organizational skills * Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner * Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences * Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment * Be able to stand during entire scheduled shift * Ability to handle the stress of a face-paced work shift up to ten (10) hours * Requires the ability to lift and / or move up to 40 pounds * Requires the ability to walk, bend, twist, and stand to perform normal job functions * Report to work on a regular and timely basis * Able to work rotating shifts including weekends and holidays * Must be able to pass and obtain security background check and clearance to work in airport environment Benefits: * Vacation and PTO * Employee Assistance Program (EAP) * Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets) ABOUT THE COMPANY Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 for being one (ranked 35th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

Job DescriptionFood and Beverage Manager Grand Adirondack Hotel – Lake Placid, NY Position Overview The Food and Beverage Manager is responsible for the daily leadership and operational performance of the hotel’s food and beverage outlets, including Marcy Restaurant, Marcy Bar, and seasonal rooftop operations such as Cloud Splitter. This role ensures consistent service execution, strong cost controls, and a guest experience that reflects the standards of a boutique, lifestyle-driven property. The position requires a hands-on leader who can manage service operations, oversee staff development, control food and beverage costs, and collaborate with hotel leadership to drive revenue and guest satisfaction. Key Responsibilities Operations Management * Oversee daily operations of all food and beverage outlets including restaurant, bar, and seasonal venues. * Ensure service standards are executed consistently across all shifts. * Actively manage floor operations during peak service periods. * Maintain proper staffing levels to support service while controlling labor costs. * Coordinate with the kitchen team to ensure smooth service flow and menu execution. Financial and Cost Control * Monitor food and beverage cost percentages and identify opportunities for improvement. * Manage inventory, ordering, and vendor relationships. * Oversee beverage programs including draft beer, wine, and spirits selections. * Review daily sales reports and identify trends impacting performance. * Support budgeting and forecasting with hotel leadership. Team Leadership * Recruit, train, and develop front of house staff. * Conduct pre-shift meetings and ongoing service training. * Create a culture focused on hospitality, accountability, and teamwork. * Address performance issues promptly and coach staff toward improvement. Guest Experience * Ensure a high level of guest engagement and service throughout all outlets. * Resolve guest concerns quickly and professionally. * Monitor online reviews and guest feedback to identify operational improvements. Menu and Program Development * Work with culinary leadership to support menu development and seasonal updates. * Assist in refining beverage offerings to improve profitability and guest appeal. * Support programming for rooftop and seasonal operations. Compliance and Standards * Ensure compliance with all health, safety, and alcohol service regulations. * Maintain cleanliness, organization, and safety within all outlets. * Ensure proper cash handling and POS procedures. Qualifications * 3–5 years of food and beverage leadership experience in a hotel, restaurant, or hospitality setting. * Strong operational knowledge of restaurant and bar service. * Experience managing labor scheduling and cost controls. * Ability to lead teams in a fast paced service environment. * Strong communication and guest service skills. * Experience with POS systems and inventory controls preferred. Preferred Experience * Experience in boutique or lifestyle hotel environments. * Background managing seasonal or rooftop food and beverage outlets. * Familiarity with beverage program development and vendor management. If you want, I can also help you create: • A more “Lake Placid / lifestyle hotel” version that feels more hospitality-driven and less corporate, • Interview questions specifically for this role, • A short pre-screen test like you did for the sales coordinator to filter candidates quickly, • Key performance metrics you should hold the F&B manager accountable to (cost %, labor %, RevPASH, etc.) Given your Grand Adirondack situation with Marcy and Cloud Splitter, I can also tailor the role to emphasize the operational challenges you’re dealing with right now. its for a job posting, it will also have some oversight over a small banquets Below is a clean job posting style description you could use. It reads a little more like something candidates would see on Indeed or a hospitality careers page rather than an internal job description. Food and Beverage Manager Grand Adirondack Hotel – Lake Placid, NY The Grand Adirondack Hotel is seeking an experienced and hands on Food and Beverage Manager to lead daily operations across our food and beverage outlets, including Marcy Restaurant, Marcy Bar, seasonal rooftop operations, and small banquet events. This position plays a key leadership role in delivering a high quality guest experience while maintaining strong operational and financial performance. The ideal candidate is an organized, service driven leader who is comfortable managing restaurant and bar operations while also supporting private events and group functions. Responsibilities Restaurant and Bar Operations * Oversee daily operations of the hotel’s restaurant and bar outlets * Ensure consistent service standards and a strong guest experience * Actively manage the floor during peak service periods * Work closely with the culinary team to maintain smooth service and menu execution Banquet and Event Support * Oversee execution of small banquet and group events held at the hotel * Coordinate event setup, service, and staffing * Work with sales and hotel leadership to ensure events are executed according to guest expectations Team Leadership * Recruit, train, and supervise front of house food and beverage staff * Conduct pre shift meetings and ongoing service training * Create schedules that balance service needs with labor cost control * Coach and develop team members to maintain high service standards Financial and Operational Management * Monitor labor, food cost, and beverage cost performance * Assist with ordering, inventory, and vendor coordination * Review daily sales and service reports to identify operational opportunities * Support leadership with budgeting and forecasting when needed Guest Experience * Interact with guests to ensure satisfaction and address concerns * Maintain a visible presence in restaurant, bar, and event spaces * Monitor guest feedback and work with the team to continuously improve service Qualifications * 3 to 5 years of food and beverage leadership experience * Experience managing restaurant and bar operations * Experience supporting or managing banquet events preferred * Strong leadership and team development skills * Ability to work evenings, weekends, and holidays as needed * Strong organizational and communication skills What We Offer * Opportunity to lead food and beverage operations in a unique boutique hotel environment * A collaborative leadership team focused on delivering exceptional guest experiences * Competitive compensation and benefits

Job Description The Hedges East Hampton reopens with renewed spirit and all the charm that’s made it a village favorite since 1873. Perfectly positioned with one foot on Main Beach and one foot on Main Street, our 13-room inn leans into its character sun drenched rooms, creaky floorboards, and stories in every corner-while quietly raising the bar for hospitality in the Hamptons. Be a part of the only full-service luxury destination of its kind in East Hampton. The Hedges East Hampton is an Equal Opportunity Employer and a Drug Free Work Place. (*NO HOUSING AVAILABLE) Job Overview: Responsible for providing a clean and pleasant dining experience by clearing, sanitizing, and resetting tables, and ensuring the dining room is well-stocked and tidy. Assist Servers by preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and wait staff. Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida. Essential Job Functions: • Welcome and greet every guest., • Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality., • Perform opening and closing procedures, complete checklists and assigned side work. Refill salt, pepper, and other condiments at tables., • Clean and sanitize assigned areas thoroughly before and after shift end., • Polish glasses and silverware, fold napkins, clean and sanitize menus, tables, and high touch surfaces., • Provide immediate attention to all guests upon seating., • Serve water, bread and butter to guests and refill glasses as needed., • Serve drinks and meals according to service standards while manage guest orders in a timely and anticipatory manner., • Adds any additional items to order before it is delivered (condiments, salad dressings, steak knife, etc.)., • Responsible for coordinating table service with front- and back-of-house personnel to provide a guest experience that meets or exceeds guest expectations. Assist in expediting food from the kitchen when necessary., • Observe guests, respond to additional requests, and determine when the meal has been completed. Notify a server or a manager of any special requests., • Remove soiled dishes and mark tables between courses., • Clear, clean and reset vacated tables after guests depart., • Assists guests in an informative and helpful way., • Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods., • Maintain clean, orderly and fully stocked service stations. Maintain appropriate stock levels of glassware, silverware, and dishware., • Mops, sweeps, and performs other cleaning duties throughout the Food & Beverage outlets as needed., • Maintain the highest level of standards of quality of products and service at all times., • Advise supervisor/manager of any complaints as soon as they occur., • Maintain cleanliness or all Food & Beverage outlet areas. Maintain full knowledge of and comply with food safety and sanitation policies at all times., • Maintain high standards of personal appearance and personal hygiene., • Demonstrate ability to multi-task, manage time and work well under pressure., • Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees., • Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies., • Follow outlet policies, procedures and service standards., • Notify Loss Prevention immediately of found items if guest has departed., • Maintain a professional courteous manner with all guests and fellow employees., • Assist with special and deep cleaning projects as assigned by a supervisor., • Perform any other duties as requested by supervisor. Qualifications: • 6 months of Food & Beverage experience in a busser/runner/server assistant role., • Good understanding of steps of service., • Ability to carry and balance multiple plates/trays., • Excellent guest service skills and passion for hospitality., • Ability to read, write, speak, understand, and communicate in English., • Ability to communicate professionally and respectfully with guests and co-workers., • Ability to compute basic mathematical calculations., • Detail-oriented and thorough., • Strong interpersonal and problem-solving abilities., • Ability to prioritize and multitask., • Ability to perform consistent work to the hotel’s high standards., • Must be able to work weekends and holidays as needed., • Ability to maintain personal hygiene., • Ability to work quickly and efficiently., • Ability to focus attention on guest needs, remaining calm and courteous at all times., • Ability to promote positive relations with all guests and co-workers., • Ability to think clearly, quickly, maintain concentration and make concise decisions., • Ability to learn and remember guests’ names and preferences., • Ability to follow verbal and written instruction., • Ability to maintain hotel's standards, policies and procedures., • Ability to work in a restaurant environment., • Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards., • Ability to perform job functions with attention to detail, speed and accuracy., • Excellent time management skills., • Ability to work well under pressure., • Ability to work cohesively with other departments and co-workers as part of a team., • Ability to work in a high pace environment. Education/Experience Requirements: • High school diploma or equivalent., • Previous fine dining experience/training., • Prior experience with Food & Beverage POS systems., • Fluent in a secondary language. Physical Requirements: • Prolonged periods of standing and walking. Frequently pulling, pushing, and bending., • Exposure to outdoor environment factors., • Ability to use hands to finger, handle or feel, and reach and carry with hands and arms., • Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.

Job Description Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons, • MORE employee discounts on lodging, food, gear, and mountain shuttles, • 401(k) Retirement Plan, • Employee Assistance Program, • Excellent training and professional development, • Referral Program Full Time roles are eligible for the above, plus: • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours), • Free ski passes for dependents, • Critical Illness and Accident plans Job Summary: The Base Lodge F&B Manager position requires a hard-working, dedicated, and enthusiastic individual to oversee the operations of multiple different resort F&B outlets including; full service, quick service, bars, banquets and events. This is a fast-paced environment that requires exceptional interpersonal skills, as well as someone who is able to maintain composure in stressful situations. They will be responsible for building great guest experiences with the resort and ensuring the success of the business by providing high-quality food and service that draws in new guests and retains current guests. As the manager, you will be required to oversee and coach all employees regarding conduct, professionalism, job requirements by following our Leadership Competencies and Core Values (Connect, Develop, Drive, Out-Front, Passion, Re-Imagine and Elevate). The typical workday for a manager in the food and beverage industry can range anywhere from early in the morning to past midnight, as needed. Job Responsibilities Include (but not limited to): • The Food & Beverage Manager is responsible for overseeing the training and supervision of all staff including the warehouse, shipping and receiving teams along with all FOH and BOH employees, • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met, • Daily pre-shift meetings with all staff, along with one on one meetings with the F&B Director, Asst. Managers and Team Leads, • Sets the example for all other staff for service standards, menu knowledge, wine and beverage education, and overall service excellence, • Works on the floor in the restaurant/outlet, exceeding guest satisfaction as well as completing management reports pertaining to revenue accounting, tip disbursements and recording, scheduling, ordering products, payroll, inventory and keeping daily manager logs, • Understand completely and stay current with all policies, procedures, standards, specifications, guidelines and training programs in the F&B Tool Kit, • Should have the ability to work within all restaurant/outlet environments (FOH/BOH), and have a proven ability to supervise, communicate, and work well with coworkers and service staff, • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times, • Achieve company objectives in sales, service, quality, appearance of facility, sanitation and cleanliness through training of employees and creating a positive, productive working environment, • Work closely with Vail Resorts F&B ‘Center of Expertise’ (COE) to deliver on menu implementation and execution including recipes, station guides and portion control, • Fill in where needed to ensure guest service standards and efficient operations., • Continually strive to develop staff in all areas of restaurant and professional development, • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner, • Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs, • Make employment and termination recommendations consistent with Company guidelines for review, • Oversee and ensure that restaurant/outlet policies on employee performance appraisals are followed and completed on a timely basis, • Complete mid and end of season employee performance evaluations, • Be knowledgeable of restaurant/outlet policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures, • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests, • Responsible for all forms of payment handling throughout restaurant/outlet including register drawers, safe, deposits, and change orders, • Attend weekly staff meetings along with other enterprise wide meetings via Teams or in person Job Specifications:, • Housing: Not available, • Outlet: Base Lodge food outlets (QSR, FSR, Bar), • Shift & Schedule Availability: Full Time / Year Round (includes weekends/holidays) Job Requirements: Required, • Minimum 5 years of restaurant experience with at least one year at a managerial level, • High school diploma or equivalent, • Must be able to lift and carry 50+ lbs., • Must be able to stand and walk continuously for long periods of time, • Must be fluent in English, • Must have excellent leadership, problem-solving and multi-tasking skills., • Must be aware of safety and sanitation guidelines, • Must be able to work weekends and holidays including; Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Day, December 26th through January 4th, Presidents’ Day Weekend, and any other holidays as requested, • Must have ServSafe Certification (or ability to obtain), • Must have TIPS Certification (or ability to obtain) Preferred, • Bachelor’s degree or equivalent, • Experience leading in a high-volume, fast-paced work environment The expected pay range is $62,520.00 - $79,155.79 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 514571 Reference Date: 04/30/2026 Job Code Function: General Management

Job Description Join the opening team behind four bespoke, destination restaurant and bar concepts at the Kimpton Era: a street-level Latin Restaurant & Taqueria, an upscale NY Brasserie, an all-day coffee and cocktail lounge, and an Asian izakaya with 360-degree views of Rockefeller Center and Radio City. Summary: The Prep Cook is integral to the smooth operation of the kitchen, responsible for preparing ingredients and maintaining the kitchen's overall organization. Working closely with the culinary team, the Prep Cook plays a crucial part in ensuring the kitchen is well-stocked, and food is ready for efficient and timely service. Responsibilities: • Wash, peel, and chop vegetables, fruits, and herbs according to established guidelines., • Prepare and portion meat, poultry, and seafood for cooking, adhering to quality and safety standards., • Measure and assemble ingredients for various dishes, ensuring accuracy in quantities., • Follow standardized recipes and procedures to maintain consistency in the quality and flavor of prepared ingredients., • Communicate with chefs and line cooks to understand specific preparation requirements for each menu item., • Monitor and manage inventory levels of perishable and non-perishable goods., • Rotate stock and properly label all items to minimize waste and ensure freshness., • Notify the culinary management team of low inventory levels., • Utilize kitchen equipment, such as knives, slicers, and food processors, safely and efficiently., • Clean and maintain equipment regularly, reporting any malfunctions or issues promptly., • Assist in organizing and maintaining a clean and well-organized kitchen workspace., • Support the kitchen staff in tasks related to food preparation and service., • Follow proper food handling and safety procedures to prevent contamination and ensure the highest standards of hygiene., • Monitor and record food temperatures during preparation and storage., • Work closely with other kitchen staff, including line cooks, to ensure a smooth flow of food preparation., • Communicate effectively with the kitchen team regarding ingredient availability, freshness, and any issues that may affect the preparation process., • Adapt to changes in the menu, production schedule, or kitchen procedures as directed by the chef or kitchen manager., • Be prepared to assist in other areas of the kitchen as needed., • Previous experience as a prep cook or similar role in a restaurant setting., • Culinary school or relevant culinary training is a plus., • Knowledge of various prepping techniques, kitchen equipment, and knife skills., • Attention to detail and precision in food preparation., • Ability to work in a fast-paced kitchen environment., • Knowledge of food safety and health regulations, • Customer-centric, • Ability to walk and stand for long periods of time. Employment Transparency It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We will endeavor to make a reasonable accommodation to the known limitations of qualified applicants and employees with a disability pursuant to the American with Disabilities Act and any applicable state and local laws unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a position or to participate in an interview, please contact the Human Resources department. Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities including essential job functions may change at any time with or without notice, to the extent permitted by applicable law.

Job DescriptionThe Prep Cook is responsible for setting up and stocking the station, preparing for service, and cooking menu items in coordination with the rest of the kitchen staff for service. Duties / Responsibilities: • Manage the station from start to finish, • Ensure that all food products have been prepared correctly before cooking and are cooked consistently to perfection per LDV Hospitality's recipes and standards, • Complete shift work, as assigned, timely and thoroughly in accordance with department standards, • Clean and stock station and equipment thoroughly, as assigned, by the start of each shift, • Maintain appropriate portion-control, • Manage proper storing temperatures according to DOH regulations, • Control and limit waste, • Follow proper rotation procedures according to DOH regulations, • Be a team player—support and assist your fellow team members whenever possible, • Communicate problems and ideas to the Chef, Sous Chef, and/or General Manager Qualifications: • Deliver timely and courteous service to LDV Hospitality guests in adherence to our company policies and procedures, • Adherence to company, state, and county sanitation standards, • High attention to detail, • Ability to comprehend and follow written and verbal direction, • Able to work a flexible and variable schedule at times, including nights, weekends and holidays, per the needs of the business, • Handle exposure to some chemicals and frying oil used, • Perform all other duties assigned by the management Education / Experience: • Minimum of 1 year experience as s line cook or saute cook, having worked all stations. Fine dining restaurant experience a plus, • High School Diploma or GED is preferred, but not required Physical/Special Requirements: • Ability to lift 50+ pounds often., • Ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day, • Mobility and manual dexterity appropriate to staff the Line Cook position Work Environment: • Able to withstand fluctuations in temperature within work environment, from high heat to below freezing, • Ability to perform essential job functions under pressure, maintain professionalism when working under stress LDV is a boutique hospitality group that creates authentic and unique restaurant and cocktail bar experiences across the country, both independently and for iconic hotels, inspired by La Dolce Vita, "The Good Life." The mission of LDV is to channel our passion for genuine hospitality into creating charming restaurant and bar experiences. Through our F&B offerings, we bring La Dolce Vita, "The Good Life," to our guests by curating an ambiance of effortless elegance. These experiences elevate and define a true sense of place for our hotel partners. We achieve this with our team of extraordinary people, culinary integrity, and excellence in service. The original Scarpetta opened in New York City’s Meatpacking District in 2008 to a critically acclaimed 3-star review from the NY Times. The restaurant’s name is derived from the Italian expression, “fare la Scarpetta,” which means to savor a meal to the last bite. The philosophy of Scarpetta’s kitchen is to create bold flavors by amplifying the essence of seasonal ingredients. The signature pastas are made in-house daily and are paired with the highest quality, locally-sourced ingredients. Scarpetta’s famous Spaghetti Tomato & Basil is nothing short of classic simplicity in both taste and preparation. Scarpetta has always been at once informal, comfortable and elegant, grounded with a passion for old world hospitality. Guests can enjoy ordering several dishes to share for the table, with a menu built for sharing and conviviality to inspire the essence of a stylish and carefree dinner party. We are an Equal Opportunity Employer and a Drug-Free Workplace.

TITLE: Shift Leader (SL) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the "Document Viewer" on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: - a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. - b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions - a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) - i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. - ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. - iii. The final deposit will be all remaining cash plus checks, minus the change fund. - iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. - v. Assure the "Weekly Deposit Log" is completed for each deposit made. - b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. - i. Picks up validated deposit slips at the bank. - ii. Verifies bank validated deposit amounts to sales and cash reports as well as the "Weekly Deposit Log," and assures all appropriate signatures are on the "Weekly Deposit Log". - iii. Sends a copy of the "Weekly Deposit Log" to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member "banks", following all established manual and computer procedures. 1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until "dropped" from the cash drawer to the safe. 2. Establishes cash banks for delivery drivers. 3. As needed, will operate cash drawer following established procedures for cash drawer operation. 4. As necessary, money is removed from cash drawers from time to time and secured in the safe. 5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. 6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. 7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. 8. Inform the RGM anytime cash short exceeds $5 for a day. 9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: - a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. - b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. - c."Autoposts" inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: - FMS Product Cost Analysis Report - FMS Daily Ideal Usage Report - FMS Weekly Worksheet Report - Bonus Calculation Sheet - Profit and Loss Statement - The General Ledger - Prep Variance Report - Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that "Flow-thru" targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: - Assuring the Back of the House (BOH) is "optimized": - i. Organized … a place for everything, and everything in its place - ii. Lineal Flow … eliminate or minimize back tracking - iii. Have all items located closest to the next step in the product assembly process - iv. Minimize the number of steps taken and the reach needed for all items - Assuring that team members are thoroughly trained. - Ensuring that "prep levels' are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on. - Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods. - Ensuring products are prepared quickly in accordance with time standards. - Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly. 11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards. 12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process. G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less. II. CUSTOMER SATISFACTION A.Maintains positive customer relations, which includes: 1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic. 2. Assuring a comfortable environment for customers. 3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked. 4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution. - a. B.L.A.S.T. is the acronym we use for our complaint resolution process: - Believe the customer - Listen to the customer - Apologize to the customer - Satisfy the customer - Thank the customer 5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them. B. Ensures customers receive prompt, quality service. This includes: 1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles. 2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved. 3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times. 4. Personally serving customers as required to meet the demand of the volume of business. 5. Ensuring customers are greeted properly and seated as quickly as appropriate. 6. Recognizing and dealing effectively with the special needs of customers. 7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly. 8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed. 9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed. 10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials. 11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers. 12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go. 13. Delivering pizzas as necessary to meet the demands of the business. 14. Ensuring customers are thanked for their business. C.Ensures quality ingredients are used to prepare all products. This includes: 1. Maintaining Food Safe Temperatures for all ingredients and products. 2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized. 3. Ensuring that procedures for receiving, handling and storing ingredients are followed. 4. Recognizing and correcting any raw ingredients or product problems. 5. Maintaining inventory levels which assure product freshness and no outages. 6. Eliminating the potential for cross contamination. 7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables). 8. Ensuring salad bar is maintained according to standards of operation (restaurant only). 9. Personally preparing ingredients as necessary. D. Ensures quality products, which includes: 1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed. 3. Following proper procedures to process customer orders. 4. Personally preparing and cooking menu items as required to meet the demands of the volume of business. 5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations. 6. Maintaining inventory levels which assure product freshness and no outages. 7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 8. Assuring all products are prepared according to exact specifications, recipes and procedures. 9. Personally preparing and cooking menu items as required to meet the demands of the volume of business. E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to: 1. Restrooms. 2. Table tops; booth backs and seats; and chair seats. 3. Silverware, plateware, and glassware. 4. Dining room floors. 5. Salad bar. F.Implements new or approved changes in policies, procedures and/or operation standards. This involves: 1. Attending training sessions. 2. Reading "Rollout Guides" or other resources. 3. Assisting the RGM with training restaurant team members of new procedures or changes. 4. Participating in crew training and other actions in the restaurant to assure full and correct implementation. 5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required. III.PEOPLE A.Maintains positive team member relations and a positive and productive workplace, which involves: 1. Building relationships with team members based on mutual trust and respect. 2. Communicating and following the Daland "5 Star" Vision and Core Beliefs. 3. Promoting teamwork. 4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits. 5. Informing the RGM of all team member grievances. 6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM. 7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc. 8. Performing consistent administration of and compliance with Company policies and procedures. 9. Communicating effectively with the crew and management team. 10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company. B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following: 1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM. 2. Continuously recruiting and taking applications from job candidates. 3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references. 4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates. 5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc. C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves: 1. Following Company training policies and meeting Pizza Hut Training Standards. 2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training. 3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo." D. Manages team member performance and supervises work. This includes: 1.Utilizing Coaching for Results, which includes: - a.Activating team member behavior. - (1)Providing guidance, direction, and reassurance to all team members. - (2)Communicating non-negotiable standards of performance to team members. - (3)Conducting team member meetings, group training sessions and Jump Start meetings. - (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist. - (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment. - (6)Giving instructions to team members that are clear and assure understanding. - (7)Assigning team members to breaks. - (8)Sending team members home early if not needed due to business conditions. - (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume. - (10)Assuring all opening, shift, and closing job duties are completed and performed correctly. - b.Evaluating team member behavior. - (1)Observing team member performance each shift. - (2)Working along side team members and assisting in the performance of their tasks, as needed.= - (3)Monitoring team member meals and signing team member meal guest checks. - (4)Ensuring adherence to alcoholic beverage laws of the local community - (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans. - c.Responding to team member behavior with consequences. - (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards. - (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused. 2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies. E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes: 1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures. 2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader. F. Assists RGM with personnel administration functions, which includes: 1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office. 2. Documenting required payroll data for team members, including accurate recording of hours; 3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures. 4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc. IV. MARKETING A.Implements marketing programs to increase business. This includes: 1. Engaging in positive community/public relations for Pizza Hut. 2. Providing input for promotional ideas. 3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs; 4. Properly executing authorized marketing programs, including new product tests. 5. Taking initiative to recommend new opportunities for increasing business. V. FACILITIES A.Maintains a quality environment for our customers and team members. This includes: 1. Conducting routine Preventive Maintenance on the facility and equipment. 2. Taking corrective actions pursuant to the RGM's safety inspections. 3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected. 4. Maintaining cleanliness and sanitation in all areas of the restaurant. 5. Organizing all work space to ensure ease of operation. 6. Providing a quality work environment that is safe and complies with all OSHA regulations. 7. Cleaning and organizing refrigeration units. 8. Ensuring floors are clean and free from obstruction. 9. Keeping HVAC vents and filters clean. 10. Ensuring trash is disposed of promptly and according to security procedures. 11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies. 12. Ensuring all equipment is used according to proper operational procedures. 13. Keeping restrooms cleaned and stocked. 14. Keeping food prep areas cleaned and sanitized according to approved procedures. 15. Ensuring the daily cleaning and maintenance of all equipment. 16. Correcting any unsafe conditions. 17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed. VI. ADMINISTRATION A.Effectively manages time, allocating an appropriate amount to each Key Result Area. B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes: 1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information. 2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes. 3. Calls in orders for supplies on the phone, or electronically submits order via computer. D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes: 1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.). 2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control. 3. Recording amounts of inventory on hand on the inventory form. E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes: 1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours. 2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week. 3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business. 4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales. 5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off. 6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines. 7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures. F.Performs daily accounting procedures. This includes these processes: 1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system. 2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system. 3. Cash on hand is counted and reconciled against total sales. 4. Total deposit is calculated, and a deposit is prepared. 5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels. 6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form. G.If requested by the RGM, performs weekly accounting procedures. This includes these processes: 1. Completing, as required, the Weekly Sales Analysis and analyzing it. 2. Completing the Weekly Inventory. 3. Completing the payroll functions. 4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas. 5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included. 6. Calling any needed FRS numbers or statistics to the District Manager. H.Meets all deadlines and assures that subordinates meet their deadlines. I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. J.Maintains and updates required files, manuals, and reports. NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed. A.Receives and stores inventory items used in the unit. This involves these processes: 1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received. 2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task. 3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip. MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job. A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends. B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc. C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time. D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty. E.Sufficient physical agility to perform the functions of the position. This includes these processes: 1. Sufficient physical strength to lift most items used in the operation of the restaurant. 2. Sufficient communication skills. Position involves communicating with team members, superiors and customers. 3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position. F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions. G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company. H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient. I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function. J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership. EQUIPMENT USED: Standard restaurant office equipment such as calculator, telephone, and computer. "Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts. "Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface. "Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table. "Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils. "Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table. "Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer. "Oven". A power driven device operating at high temperatures used to bake food products. "Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage. "Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough. "Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher. "Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature. "Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas. "Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products. "Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage. "Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking. "Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut. "Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access. "Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning. "Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut. "Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc. "Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers. "Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough. "Pan". A round metal device with a raised edge for holding dough prior to topping and baking. "Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items. "Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside. "Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin. "Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop). "Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching. "FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant. Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc. Serving tray, ticket book, bus tub, flatware and other small items. Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc. PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.

Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team. The Pharmacy Manager is responsible for direct and effective management of their

TITLE: Shift Manager (SM) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: - a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. - b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions - a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) - i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. - ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. - iii. The final deposit will be all remaining cash plus checks, minus the change fund. - iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. - v. Assure the “Weekly Deposit Log” is completed for each deposit made. - b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. - i. Picks up validated deposit slips at the bank. - ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”. - iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member “banks”, following all established manual and computer procedures. 1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe. 2. Establishes cash banks for delivery drivers. 3. As needed, will operate cash drawer following established procedures for cash drawer operation. 4. As necessary, money is removed from cash drawers from time to time and secured in the safe. 5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. 6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. 7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. 8. Inform the RGM anytime cash short exceeds $5 for a day. 9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: - a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. - b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. - c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: - FMS Product Cost Analysis Report - FMS Daily Ideal Usage Report - FMS Weekly Worksheet Report - Bonus Calculation Sheet - Profit and Loss Statement - The General Ledger - Prep Variance Report - Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: - Assuring the Back of the House (BOH) is “optimized”: - i. Organized … a place for everything, and everything in its place - ii. Lineal Flow … eliminate or minimize back tracking - iii. Have all items located closest to the next step in the product assembly process - iv. Minimize the number of steps taken and the reach needed for all items - Assuring that team members are thoroughly trained. - Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on. - Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods. - Ensuring products are prepared quickly in accordance with time standards. - Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly. 11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards. 12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process. G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less. II. CUSTOMER SATISFACTION A.Maintains positive customer relations, which includes: 1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic. 2. Assuring a comfortable environment for customers. 3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked. 4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution. - a. B.L.A.S.T. is the acronym we use for our complaint resolution process: - Believe the customer - Listen to the customer - Apologize to the customer - Satisfy the customer - Thank the customer 5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them. B. Ensures customers receive prompt, quality service. This includes: 1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles. 2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved. 3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times. 4. Personally serving customers as required to meet the demand of the volume of business. 5. Ensuring customers are greeted properly and seated as quickly as appropriate. 6. Recognizing and dealing effectively with the special needs of customers. 7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly. 8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed. 9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed. 10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials. 11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers. 12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go. 13. Delivering pizzas as necessary to meet the demands of the business. 14. Ensuring customers are thanked for their business. C.Ensures quality ingredients are used to prepare all products. This includes: 1. Maintaining Food Safe Temperatures for all ingredients and products. 2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized. 3. Ensuring that procedures for receiving, handling and storing ingredients are followed. 4. Recognizing and correcting any raw ingredients or product problems. 5. Maintaining inventory levels which assure product freshness and no outages. 6. Eliminating the potential for cross contamination. 7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables). 8. Ensuring salad bar is maintained according to standards of operation (restaurant only). 9. Personally preparing ingredients as necessary. D. Ensures quality products, which includes: 1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed. 3. Following proper procedures to process customer orders. 4. Personally preparing and cooking menu items as required to meet the demands of the volume of business. 5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations. 6. Maintaining inventory levels which assure product freshness and no outages. 7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 8. Assuring all products are prepared according to exact specifications, recipes and procedures. 9. Personally preparing and cooking menu items as required to meet the demands of the volume of business. E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to: 1. Restrooms. 2. Table tops; booth backs and seats; and chair seats. 3. Silverware, plateware, and glassware. 4. Dining room floors. 5. Salad bar. F.Implements new or approved changes in policies, procedures and/or operation standards. This involves: 1. Attending training sessions. 2. Reading "Rollout Guides" or other resources. 3. Assisting the RGM with training restaurant team members of new procedures or changes. 4. Participating in crew training and other actions in the restaurant to assure full and correct implementation. 5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required. III.PEOPLE A.Maintains positive team member relations and a positive and productive workplace, which involves: 1. Building relationships with team members based on mutual trust and respect. 2. Communicating and following the Daland “5 Star” Vision and Core Beliefs. 3. Promoting teamwork. 4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits. 5. Informing the RGM of all team member grievances. 6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM. 7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc. 8. Performing consistent administration of and compliance with Company policies and procedures. 9. Communicating effectively with the crew and management team. 10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company. B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following: 1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM. 2. Continuously recruiting and taking applications from job candidates. 3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references. 4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates. 5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc. C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves: 1. Following Company training policies and meeting Pizza Hut Training Standards. 2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training. 3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo." D. Manages team member performance and supervises work. This includes: 1.Utilizing Coaching for Results, which includes: - a.Activating team member behavior. - (1)Providing guidance, direction, and reassurance to all team members. - (2)Communicating non-negotiable standards of performance to team members. - (3)Conducting team member meetings, group training sessions and Jump Start meetings. - (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist. - (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment. - (6)Giving instructions to team members that are clear and assure understanding. - (7)Assigning team members to breaks. - (8)Sending team members home early if not needed due to business conditions. - (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume. - (10)Assuring all opening, shift, and closing job duties are completed and performed correctly. - b.Evaluating team member behavior. - (1)Observing team member performance each shift. - (2)Working along side team members and assisting in the performance of their tasks, as needed.= - (3)Monitoring team member meals and signing team member meal guest checks. - (4)Ensuring adherence to alcoholic beverage laws of the local community - (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans. - c.Responding to team member behavior with consequences. - (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards. - (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused. 2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies. E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes: 1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures. 2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader. F. Assists RGM with personnel administration functions, which includes: 1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office. 2. Documenting required payroll data for team members, including accurate recording of hours; 3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures. 4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc. IV. MARKETING A.Implements marketing programs to increase business. This includes: 1. Engaging in positive community/public relations for Pizza Hut. 2. Providing input for promotional ideas. 3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs; 4. Properly executing authorized marketing programs, including new product tests. 5. Taking initiative to recommend new opportunities for increasing business. V. FACILITIES A.Maintains a quality environment for our customers and team members. This includes: 1. Conducting routine Preventive Maintenance on the facility and equipment. 2. Taking corrective actions pursuant to the RGM’s safety inspections. 3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected. 4. Maintaining cleanliness and sanitation in all areas of the restaurant. 5. Organizing all work space to ensure ease of operation. 6. Providing a quality work environment that is safe and complies with all OSHA regulations. 7. Cleaning and organizing refrigeration units. 8. Ensuring floors are clean and free from obstruction. 9. Keeping HVAC vents and filters clean. 10. Ensuring trash is disposed of promptly and according to security procedures. 11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies. 12. Ensuring all equipment is used according to proper operational procedures. 13. Keeping restrooms cleaned and stocked. 14. Keeping food prep areas cleaned and sanitized according to approved procedures. 15. Ensuring the daily cleaning and maintenance of all equipment. 16. Correcting any unsafe conditions. 17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed. VI. ADMINISTRATION A.Effectively manages time, allocating an appropriate amount to each Key Result Area. B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes: 1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information. 2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes. 3. Calls in orders for supplies on the phone, or electronically submits order via computer. D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes: 1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.). 2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control. 3. Recording amounts of inventory on hand on the inventory form. E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes: 1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours. 2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week. 3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business. 4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales. 5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off. 6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines. 7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures. F.Performs daily accounting procedures. This includes these processes: 1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system. 2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system. 3. Cash on hand is counted and reconciled against total sales. 4. Total deposit is calculated, and a deposit is prepared. 5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels. 6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form. G.If requested by the RGM, performs weekly accounting procedures. This includes these processes: 1. Completing, as required, the Weekly Sales Analysis and analyzing it. 2. Completing the Weekly Inventory. 3. Completing the payroll functions. 4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas. 5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included. 6. Calling any needed FRS numbers or statistics to the District Manager. H.Meets all deadlines and assures that subordinates meet their deadlines. I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. J.Maintains and updates required files, manuals, and reports. NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed. A.Receives and stores inventory items used in the unit. This involves these processes: 1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received. 2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task. 3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip. MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job. A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends. B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc. C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time. D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty. E.Sufficient physical agility to perform the functions of the position. This includes these processes: 1. Sufficient physical strength to lift most items used in the operation of the restaurant. 2. Sufficient communication skills. Position involves communicating with team members, superiors and customers. 3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position. F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions. G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company. H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient. I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function. J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership. EQUIPMENT USED: Standard restaurant office equipment such as calculator, telephone, and computer. "Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts. "Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface. "Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table. "Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils. "Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table. "Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer. "Oven". A power driven device operating at high temperatures used to bake food products. "Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage. "Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough. "Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher. "Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature. "Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas. "Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products. "Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage. "Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking. "Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut. "Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access. "Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning. "Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut. “Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc. "Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers. "Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough. "Pan". A round metal device with a raised edge for holding dough prior to topping and baking. "Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items. "Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside. "Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin. "Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop). "Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching. "FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant. Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc. Serving tray, ticket book, bus tub, flatware and other small items. Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc. PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.

TITLE: Shift Manager (SM) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: - a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. - b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions - a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) - i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. - ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. - iii. The final deposit will be all remaining cash plus checks, minus the change fund. - iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. - v. Assure the “Weekly Deposit Log” is completed for each deposit made. - b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. - i. Picks up validated deposit slips at the bank. - ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”. - iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member “banks”, following all established manual and computer procedures. 1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe. 2. Establishes cash banks for delivery drivers. 3. As needed, will operate cash drawer following established procedures for cash drawer operation. 4. As necessary, money is removed from cash drawers from time to time and secured in the safe. 5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. 6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. 7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. 8. Inform the RGM anytime cash short exceeds $5 for a day. 9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: - a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. - b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. - c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: - FMS Product Cost Analysis Report - FMS Daily Ideal Usage Report - FMS Weekly Worksheet Report - Bonus Calculation Sheet - Profit and Loss Statement - The General Ledger - Prep Variance Report - Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: - Assuring the Back of the House (BOH) is “optimized”: - i. Organized … a place for everything, and everything in its place - ii. Lineal Flow … eliminate or minimize back tracking - iii. Have all items located closest to the next step in the product assembly process - iv. Minimize the number of steps taken and the reach needed for all items - Assuring that team members are thoroughly trained. - Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on. - Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods. - Ensuring products are prepared quickly in accordance with time standards. - Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly. 11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards. 12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process. G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less. II. CUSTOMER SATISFACTION A.Maintains positive customer relations, which includes: 1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic. 2. Assuring a comfortable environment for customers. 3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked. 4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution. - a. B.L.A.S.T. is the acronym we use for our complaint resolution process: - Believe the customer - Listen to the customer - Apologize to the customer - Satisfy the customer - Thank the customer 5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them. B. Ensures customers receive prompt, quality service. This includes: 1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles. 2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved. 3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times. 4. Personally serving customers as required to meet the demand of the volume of business. 5. Ensuring customers are greeted properly and seated as quickly as appropriate. 6. Recognizing and dealing effectively with the special needs of customers. 7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly. 8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed. 9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed. 10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials. 11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers. 12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go. 13. Delivering pizzas as necessary to meet the demands of the business. 14. Ensuring customers are thanked for their business. C.Ensures quality ingredients are used to prepare all products. This includes: 1. Maintaining Food Safe Temperatures for all ingredients and products. 2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized. 3. Ensuring that procedures for receiving, handling and storing ingredients are followed. 4. Recognizing and correcting any raw ingredients or product problems. 5. Maintaining inventory levels which assure product freshness and no outages. 6. Eliminating the potential for cross contamination. 7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables). 8. Ensuring salad bar is maintained according to standards of operation (restaurant only). 9. Personally preparing ingredients as necessary. D. Ensures quality products, which includes: 1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed. 3. Following proper procedures to process customer orders. 4. Personally preparing and cooking menu items as required to meet the demands of the volume of business. 5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations. 6. Maintaining inventory levels which assure product freshness and no outages. 7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 8. Assuring all products are prepared according to exact specifications, recipes and procedures. 9. Personally preparing and cooking menu items as required to meet the demands of the volume of business. E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to: 1. Restrooms. 2. Table tops; booth backs and seats; and chair seats. 3. Silverware, plateware, and glassware. 4. Dining room floors. 5. Salad bar. F.Implements new or approved changes in policies, procedures and/or operation standards. This involves: 1. Attending training sessions. 2. Reading "Rollout Guides" or other resources. 3. Assisting the RGM with training restaurant team members of new procedures or changes. 4. Participating in crew training and other actions in the restaurant to assure full and correct implementation. 5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required. III.PEOPLE A.Maintains positive team member relations and a positive and productive workplace, which involves: 1. Building relationships with team members based on mutual trust and respect. 2. Communicating and following the Daland “5 Star” Vision and Core Beliefs. 3. Promoting teamwork. 4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits. 5. Informing the RGM of all team member grievances. 6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM. 7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc. 8. Performing consistent administration of and compliance with Company policies and procedures. 9. Communicating effectively with the crew and management team. 10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company. B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following: 1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM. 2. Continuously recruiting and taking applications from job candidates. 3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references. 4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates. 5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc. C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves: 1. Following Company training policies and meeting Pizza Hut Training Standards. 2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training. 3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo." D. Manages team member performance and supervises work. This includes: 1.Utilizing Coaching for Results, which includes: - a.Activating team member behavior. - (1)Providing guidance, direction, and reassurance to all team members. - (2)Communicating non-negotiable standards of performance to team members. - (3)Conducting team member meetings, group training sessions and Jump Start meetings. - (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist. - (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment. - (6)Giving instructions to team members that are clear and assure understanding. - (7)Assigning team members to breaks. - (8)Sending team members home early if not needed due to business conditions. - (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume. - (10)Assuring all opening, shift, and closing job duties are completed and performed correctly. - b.Evaluating team member behavior. - (1)Observing team member performance each shift. - (2)Working along side team members and assisting in the performance of their tasks, as needed.= - (3)Monitoring team member meals and signing team member meal guest checks. - (4)Ensuring adherence to alcoholic beverage laws of the local community - (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans. - c.Responding to team member behavior with consequences. - (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards. - (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused. 2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies. E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes: 1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures. 2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader. F. Assists RGM with personnel administration functions, which includes: 1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office. 2. Documenting required payroll data for team members, including accurate recording of hours; 3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures. 4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc. IV. MARKETING A.Implements marketing programs to increase business. This includes: 1. Engaging in positive community/public relations for Pizza Hut. 2. Providing input for promotional ideas. 3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs; 4. Properly executing authorized marketing programs, including new product tests. 5. Taking initiative to recommend new opportunities for increasing business. V. FACILITIES A.Maintains a quality environment for our customers and team members. This includes: 1. Conducting routine Preventive Maintenance on the facility and equipment. 2. Taking corrective actions pursuant to the RGM’s safety inspections. 3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected. 4. Maintaining cleanliness and sanitation in all areas of the restaurant. 5. Organizing all work space to ensure ease of operation. 6. Providing a quality work environment that is safe and complies with all OSHA regulations. 7. Cleaning and organizing refrigeration units. 8. Ensuring floors are clean and free from obstruction. 9. Keeping HVAC vents and filters clean. 10. Ensuring trash is disposed of promptly and according to security procedures. 11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies. 12. Ensuring all equipment is used according to proper operational procedures. 13. Keeping restrooms cleaned and stocked. 14. Keeping food prep areas cleaned and sanitized according to approved procedures. 15. Ensuring the daily cleaning and maintenance of all equipment. 16. Correcting any unsafe conditions. 17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed. VI. ADMINISTRATION A.Effectively manages time, allocating an appropriate amount to each Key Result Area. B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes: 1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information. 2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes. 3. Calls in orders for supplies on the phone, or electronically submits order via computer. D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes: 1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.). 2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control. 3. Recording amounts of inventory on hand on the inventory form. E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes: 1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours. 2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week. 3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business. 4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales. 5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off. 6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines. 7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures. F.Performs daily accounting procedures. This includes these processes: 1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system. 2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system. 3. Cash on hand is counted and reconciled against total sales. 4. Total deposit is calculated, and a deposit is prepared. 5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels. 6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form. G.If requested by the RGM, performs weekly accounting procedures. This includes these processes: 1. Completing, as required, the Weekly Sales Analysis and analyzing it. 2. Completing the Weekly Inventory. 3. Completing the payroll functions. 4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas. 5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included. 6. Calling any needed FRS numbers or statistics to the District Manager. H.Meets all deadlines and assures that subordinates meet their deadlines. I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. J.Maintains and updates required files, manuals, and reports. NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed. A.Receives and stores inventory items used in the unit. This involves these processes: 1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received. 2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task. 3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip. MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job. A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends. B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc. C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time. D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty. E.Sufficient physical agility to perform the functions of the position. This includes these processes: 1. Sufficient physical strength to lift most items used in the operation of the restaurant. 2. Sufficient communication skills. Position involves communicating with team members, superiors and customers. 3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position. F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions. G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company. H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient. I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function. J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership. EQUIPMENT USED: Standard restaurant office equipment such as calculator, telephone, and computer. "Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts. "Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface. "Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table. "Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils. "Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table. "Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer. "Oven". A power driven device operating at high temperatures used to bake food products. "Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage. "Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough. "Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher. "Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature. "Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas. "Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products. "Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage. "Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking. "Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut. "Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access. "Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning. "Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut. “Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc. "Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers. "Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough. "Pan". A round metal device with a raised edge for holding dough prior to topping and baking. "Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items. "Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside. "Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin. "Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop). "Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching. "FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant. Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc. Serving tray, ticket book, bus tub, flatware and other small items. Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc. PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.

TITLE: Shift Manager (SM) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: - a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. - b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions - a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) - i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. - ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. - iii. The final deposit will be all remaining cash plus checks, minus the change fund. - iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. - v. Assure the “Weekly Deposit Log” is completed for each deposit made. - b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. - i. Picks up validated deposit slips at the bank. - ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”. - iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member “banks”, following all established manual and computer procedures. 1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe. 2. Establishes cash banks for delivery drivers. 3. As needed, will operate cash drawer following established procedures for cash drawer operation. 4. As necessary, money is removed from cash drawers from time to time and secured in the safe. 5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. 6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. 7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. 8. Inform the RGM anytime cash short exceeds $5 for a day. 9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: - a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. - b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. - c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: - FMS Product Cost Analysis Report - FMS Daily Ideal Usage Report - FMS Weekly Worksheet Report - Bonus Calculation Sheet - Profit and Loss Statement - The General Ledger - Prep Variance Report - Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: - Assuring the Back of the House (BOH) is “optimized”: - i. Organized … a place for everything, and everything in its place - ii. Lineal Flow … eliminate or minimize back tracking - iii. Have all items located closest to the next step in the product assembly process - iv. Minimize the number of steps taken and the reach needed for all items - Assuring that team members are thoroughly trained. - Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on. - Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods. - Ensuring products are prepared quickly in accordance with time standards. - Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly. 11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards. 12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process. G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less. II. CUSTOMER SATISFACTION A.Maintains positive customer relations, which includes: 1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic. 2. Assuring a comfortable environment for customers. 3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked. 4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution. - a. B.L.A.S.T. is the acronym we use for our complaint resolution process: - Believe the customer - Listen to the customer - Apologize to the customer - Satisfy the customer - Thank the customer 5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them. B. Ensures customers receive prompt, quality service. This includes: 1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles. 2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved. 3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times. 4. Personally serving customers as required to meet the demand of the volume of business. 5. Ensuring customers are greeted properly and seated as quickly as appropriate. 6. Recognizing and dealing effectively with the special needs of customers. 7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly. 8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed. 9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed. 10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials. 11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers. 12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go. 13. Delivering pizzas as necessary to meet the demands of the business. 14. Ensuring customers are thanked for their business. C.Ensures quality ingredients are used to prepare all products. This includes: 1. Maintaining Food Safe Temperatures for all ingredients and products. 2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized. 3. Ensuring that procedures for receiving, handling and storing ingredients are followed. 4. Recognizing and correcting any raw ingredients or product problems. 5. Maintaining inventory levels which assure product freshness and no outages. 6. Eliminating the potential for cross contamination. 7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables). 8. Ensuring salad bar is maintained according to standards of operation (restaurant only). 9. Personally preparing ingredients as necessary. D. Ensures quality products, which includes: 1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed. 3. Following proper procedures to process customer orders. 4. Personally preparing and cooking menu items as required to meet the demands of the volume of business. 5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations. 6. Maintaining inventory levels which assure product freshness and no outages. 7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. 8. Assuring all products are prepared according to exact specifications, recipes and procedures. 9. Personally preparing and cooking menu items as required to meet the demands of the volume of business. E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to: 1. Restrooms. 2. Table tops; booth backs and seats; and chair seats. 3. Silverware, plateware, and glassware. 4. Dining room floors. 5. Salad bar. F.Implements new or approved changes in policies, procedures and/or operation standards. This involves: 1. Attending training sessions. 2. Reading "Rollout Guides" or other resources. 3. Assisting the RGM with training restaurant team members of new procedures or changes. 4. Participating in crew training and other actions in the restaurant to assure full and correct implementation. 5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required. III.PEOPLE A.Maintains positive team member relations and a positive and productive workplace, which involves: 1. Building relationships with team members based on mutual trust and respect. 2. Communicating and following the Daland “5 Star” Vision and Core Beliefs. 3. Promoting teamwork. 4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits. 5. Informing the RGM of all team member grievances. 6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM. 7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc. 8. Performing consistent administration of and compliance with Company policies and procedures. 9. Communicating effectively with the crew and management team. 10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company. B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following: 1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM. 2. Continuously recruiting and taking applications from job candidates. 3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references. 4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates. 5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc. C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves: 1. Following Company training policies and meeting Pizza Hut Training Standards. 2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training. 3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo." D. Manages team member performance and supervises work. This includes: 1.Utilizing Coaching for Results, which includes: - a.Activating team member behavior. - (1)Providing guidance, direction, and reassurance to all team members. - (2)Communicating non-negotiable standards of performance to team members. - (3)Conducting team member meetings, group training sessions and Jump Start meetings. - (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist. - (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment. - (6)Giving instructions to team members that are clear and assure understanding. - (7)Assigning team members to breaks. - (8)Sending team members home early if not needed due to business conditions. - (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume. - (10)Assuring all opening, shift, and closing job duties are completed and performed correctly. - b.Evaluating team member behavior. - (1)Observing team member performance each shift. - (2)Working along side team members and assisting in the performance of their tasks, as needed.= - (3)Monitoring team member meals and signing team member meal guest checks. - (4)Ensuring adherence to alcoholic beverage laws of the local community - (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans. - c.Responding to team member behavior with consequences. - (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards. - (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused. 2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies. E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes: 1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures. 2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader. F. Assists RGM with personnel administration functions, which includes: 1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office. 2. Documenting required payroll data for team members, including accurate recording of hours; 3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures. 4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc. IV. MARKETING A.Implements marketing programs to increase business. This includes: 1. Engaging in positive community/public relations for Pizza Hut. 2. Providing input for promotional ideas. 3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs; 4. Properly executing authorized marketing programs, including new product tests. 5. Taking initiative to recommend new opportunities for increasing business. V. FACILITIES A.Maintains a quality environment for our customers and team members. This includes: 1. Conducting routine Preventive Maintenance on the facility and equipment. 2. Taking corrective actions pursuant to the RGM’s safety inspections. 3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected. 4. Maintaining cleanliness and sanitation in all areas of the restaurant. 5. Organizing all work space to ensure ease of operation. 6. Providing a quality work environment that is safe and complies with all OSHA regulations. 7. Cleaning and organizing refrigeration units. 8. Ensuring floors are clean and free from obstruction. 9. Keeping HVAC vents and filters clean. 10. Ensuring trash is disposed of promptly and according to security procedures. 11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies. 12. Ensuring all equipment is used according to proper operational procedures. 13. Keeping restrooms cleaned and stocked. 14. Keeping food prep areas cleaned and sanitized according to approved procedures. 15. Ensuring the daily cleaning and maintenance of all equipment. 16. Correcting any unsafe conditions. 17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed. VI. ADMINISTRATION A.Effectively manages time, allocating an appropriate amount to each Key Result Area. B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes: 1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information. 2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes. 3. Calls in orders for supplies on the phone, or electronically submits order via computer. D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes: 1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.). 2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control. 3. Recording amounts of inventory on hand on the inventory form. E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes: 1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours. 2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week. 3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business. 4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales. 5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off. 6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines. 7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures. F.Performs daily accounting procedures. This includes these processes: 1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system. 2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system. 3. Cash on hand is counted and reconciled against total sales. 4. Total deposit is calculated, and a deposit is prepared. 5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels. 6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form. G.If requested by the RGM, performs weekly accounting procedures. This includes these processes: 1. Completing, as required, the Weekly Sales Analysis and analyzing it. 2. Completing the Weekly Inventory. 3. Completing the payroll functions. 4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas. 5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included. 6. Calling any needed FRS numbers or statistics to the District Manager. H.Meets all deadlines and assures that subordinates meet their deadlines. I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. J.Maintains and updates required files, manuals, and reports. NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed. A.Receives and stores inventory items used in the unit. This involves these processes: 1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received. 2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task. 3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip. MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job. A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends. B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc. C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time. D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty. E.Sufficient physical agility to perform the functions of the position. This includes these processes: 1. Sufficient physical strength to lift most items used in the operation of the restaurant. 2. Sufficient communication skills. Position involves communicating with team members, superiors and customers. 3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position. F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions. G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company. H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient. I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function. J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership. EQUIPMENT USED: Standard restaurant office equipment such as calculator, telephone, and computer. "Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts. "Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface. "Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table. "Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils. "Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table. "Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer. "Oven". A power driven device operating at high temperatures used to bake food products. "Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage. "Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough. "Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher. "Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature. "Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas. "Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products. "Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage. "Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking. "Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut. "Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access. "Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning. "Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut. “Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc. "Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers. "Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough. "Pan". A round metal device with a raised edge for holding dough prior to topping and baking. "Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items. "Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside. "Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin. "Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop). "Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching. "FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant. Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc. Serving tray, ticket book, bus tub, flatware and other small items. Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc. PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system - and their personal health care - by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Staff Pharmacists play a critical role in cultivating a culture of excellence in their pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for the pharmacy team. As a Staff Pharmacist, you play a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy team, you are accountable for supporting the management, oversight, and operation of all aspects within your pharmacy. The Staff Pharmacist's responsibilities include, but are not limited to: * Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices * Taking direction from the Pharmacy Manager and overseeing the pharmacy as their proxy during bench shifts without overlap, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members and providing feedback about pharmacy team performance to the Pharmacy Manager as needed * Assumes Pharmacy Manager's day-to-day duties when serving as the only or the primary pharmacist-on-duty * Supporting safe and accurate prescription fulfillment by following-and directing the pharmacy team to follow-pharmacy workflow procedures and utilizing the safety guardrails at every workstation * Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient's total healthcare team, and proactively resolving insurance and/or medication issues * Proactively offering and delivering immunizations to keep patients healthy; engaging and supporting Pharmacy Technicians to learn to immunize * Supporting the effective management of pharmacy inventory by following-and coaching the pharmacy team to follow-all inventory best practices, with a special focus on protecting cold chain products for our patients and our business * Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times; escalating issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed * Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; supporting the Pharmacy Manager by writing the pharmacy schedule if/as directed * Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients * Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journey * Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues Required Qualifications: * Active Pharmacist License in the state where the Store is located * Active National Provider Identifier (NPI) * Not on the DEA Excluded Parties list Essential Functions: * Regular and predictable attendance, including nights and weekends * Ability to complete required training within designated timeframe * Attention and Focus: * Ability to concentrate on a task over a period of time * Ability to pivot quickly from one task to another to meet patient and business needs * Ability to confirm prescription information and label accuracy, ensuring patient safety * Customer Service and Team Orientation: * Actively look for ways to help people, and do so in a friendly manner * Notice and understand patients' reactions, and respond appropriately * Communication Skills: * Use and understand verbal and written communication to interact with patients and colleagues * Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times * Mathematical Reasoning: * Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription * Issue Resolution: * Identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options * Physical Demands: * Be mobile and remain upright for extended periods of time * Lift, scan, and bag items * Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items * Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm * Extend hand(s) and arm(s) multiple directions to place, move, or lift items * Control precision; quickly adjust machines to exact positions * Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist * Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts * Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects. * Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately * Have the ability to receive detailed information through oral communication * Any additional tasks as directed by Supervisor or Manager Preferred Qualifications: * 1-2 years of related work experience in a pharmacy, retail, medical, or customer service setting * Ability to work in other locations across the market as business needs require Anticipated Weekly Hours 30 Time Type Full time Pay Range $60.00 - $76.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: * Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan . * No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. * Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit We anticipate the application window for this opening will close on: 05/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system - and their personal health care - by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our District Support Pharmacists (DSPs) play a critical role in cultivating a culture of excellence within each pharmacy worked by acting as a role model for all, demonstrating genuine care, and setting the bar for the pharmacy team. As a DSP, you have a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. You will work within the district to cover pharmacist scheduling gaps, under the direction of the Pharmacy Manager (PM) and Rx District Leader (DL) to support our pharmacy teams. While working in stores throughout the district, you are accountable for supporting the management, oversight, and operation of the pharmacy and pharmacy team. The DSP's responsibilities include, but are not limited to: * Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices * Traveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC); overseeing the pharmacy and serving as the Pharmacy Manager's proxy during bench shifts without overlap * Supporting safe and accurate prescription fulfillment by following-and directing the pharmacy team to follow-pharmacy workflow procedures and utilizing the safety guardrails at every workstation * Assumes Pharmacy Manager's day-to-day duties when serving as the only or the primary pharmacist-on-duty * Contributing to positive patient experiences by showing empathy and genuine care and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient's total healthcare team, and proactively resolving insurance and/or medication issues * Proactively offering and delivering immunizations to keep patients healthy; engaging and supporting Pharmacy Technicians to learn to immunize * Supporting the effective management of pharmacy inventory in all pharmacies worked by following-and guiding the pharmacy team to follow-all inventory best practices, with a special focus on protecting cold chain products for our patients and our business * Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic * Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients * Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journey * Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues Required Qualifications: * Active Pharmacist License in the state where the Store is located * Active National Provider Identifier (NPI) * Not on the DEA Excluded Parties list Essential Functions: * Ability to travel within a reasonable radius to support market staffing as business needs require * Regular and predictable attendance, including nights and weekends * Ability to complete required training within designated timeframe * Attention and Focus: * Ability to concentrate on a task over a period of time * Ability to pivot quickly from one task to another to meet patient and business needs * Ability to confirm prescription information and label accuracy, ensuring patient safety * Customer Service and Team Orientation: * Actively look for ways to help people, and do so in a friendly manner * Notice and understand patients' reactions, and respond appropriately * Communication Skills: * Use and understand verbal and written communication to interact with patients and colleagues * Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times * Mathematical Reasoning: * Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription * Problem Resolution: * Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options * Physical Demands: * Be mobile and remain upright for extended periods of time * Lift, scan, and bag items * Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items * Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm * Extend hand(s) and arm(s) multiple directions to place, move, or lift items * Control precision; quickly adjust machines to exact positions * Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist * Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts * Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects. * Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately * Have the ability to receive detailed information through oral communication * Any additional tasks as directed by Supervisor or Manager Preferred Qualifications: CVS Health is an equal opportunity employer. We value and are committed to the full spectrum of diversity in the workplace, including diversity based on gender, race, ethnicity, disability and protected Veteran status. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW () and EEO IS THE LAW SUPPLEMENT () . We provide reasonable accommodation(s) to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact Colleague () Relations team at . Anticipated Weekly Hours 29 Time Type Part time Pay Range $60.00 - $76.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs. Additional details about available benefits are provided during the application process and on Benefits Moments () . We anticipate the application window for this opening will close on: 07/05/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

Are you ready to step into the heart of digital transformation in one of the world's most critical - and most dynamic - industries? The Utilities Industry is transforming at unprecedented speed. Clean energy demand is soaring, grid resilience is essential, and customer expectations are changing fast. Digital platforms, real-time insights, AI, and SAP technologies are now foundational. As part of Accenture's Utilities SAP Practice, you'll be delivering major SAP solutions and Utilities-specific capabilities such as customer systems, energy data management, demand response, asset operations, regulatory reporting, Distributed Energy Resources (solar panels, batteries, electric vehicle chargers), and new Utility business models. These help clients win in this new environment and guide major Utilities clients through the journey of business-model reinvention, process excellence and enterprise technology enablement You have a passion for storytelling and for originating, selling and delivering SAP-based Finance Transformation projects that make a positive impact in your clients' business? Are you inspired by working with the best companies in their industries? Want a role that provides you with a sense of purpose and satisfaction? Then join Accenture and build a rewarding career improving the way the world works and lives, as you help clients innovate with leading-edge SAP and Accenture Finance solutions and technologies on some of the most innovative projects in the world You will thrive in our highly collaborative, digitally-driven and innovation-led environment. Nurture your talent for thoughtful and game changing solutions in our inclusive culture that values diversity of ideas, experiences and backgrounds. You are a confident Manager who spots and stays ahead of the SAP platform , industry and Finance trends and knows how to translate client goals into clear and actionable outcomes that everyone can get behind. You know how to fully utilize the capabilities of various SAP platforms to drive business value, transform end-to-end functions and drive leading practices for your clients in markets all over the globe. The more complex their challenges, the more excited you are about leading the charge to solve them. Team with clients on their SAP functional transformation programs through your combined SAP application and functional process expertise which includes your ability to: * Engage with senior client Finance executives on the business challenges/trends and the potential value of SAP solutions (current & future) * Lead customers in defining their SAP journey through the development of business cases & roadmaps including during sales origination, proposal development and client presentations * Architect e2e Finance solutions that leverage SAP technologies, custom apps, & add on partner solutions * Clearly explain SAP's Business AI strategy, including an understanding of its capabilities and roadmap. Identify functional areas expertise where AI can deliver real value to clients * Experience in deployment of AI use cases within SAP delivery to improve efficiency and ability to explain how these AI-driven improvements can enhance project delivery * Advise, design and deliver Finance solutions based on the latest industry and technology best practices leveraging a SAP solutions and embedded innovation. * Lead large project teams of varying size and scope - helping them achieve transformational roadmaps - onsite with clients or within Accenture * Become a trusted expert and advisor to your clients, team, and Accenture Leadership by staying current on regulations, trends, and innovations across your area of expertise * Be a thought leader, build assets and best practices and develop the next level of transformation experts Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's what you need: * Minimum of 6 years functional/technical experience & expertise in SAP Finance, including but not limited to GL, AR, AP, Asset Account, Product Costing, etc. * Minimum 4 years of experience in SAP projects supporting Utilities' clients (SAP support / managed services experience will not be considered for this requirement) * Minimum 2 end-to-end SAP S/4 implementations, including project planning, estimation and solution architecture for Utilities clients * Experience driving complex workshops and leading design decisions, as well as leading the design and execution of system build, configuration, testing, cutover, go-live in the SAP Finance area. * Experience managing SAP delivery teams in a Global Delivery model * Prior experience in a Consulting/Advisory role * Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6-year work experience ? Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted on 01/29/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture () Role Location Annual Salary Range California $94,400 to $293,800 Cleveland $87,400 to $235,000 Colorado $94,400 to $253,800 District of Columbia $100,500 to $270,300 Illinois $87,400 to $253,800 Maryland $94,400 to $253,800 Massachusetts $94,400 to $270,300 Minnesota $94,400 to $253,800 New York $87,400 to $293,800 New Jersey $100,500 to $293,800 Washington $100,500 to $270,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement () Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. 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Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai. At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities. A Bar Manager oversees the staff and operations of a bar by making sure it’s clean, functioning efficiently and inviting for customers to relax in. Their main duties include scheduling employees and building their shift calendars, managing and resolving customer complaints and ensuring the bar’s inventory is well-stocked. A Bar Manager uses skills in project management and leadership to ensure customers have a great experience. Bar managers keep their bars running smoothly by handling day-to-day operations, managing resources, and employees, and creating a safe, fun environment for staff and patrons. Where are we located? Two restaurants in the heart of Flatiron in New York City. 420 seats, over 1800 square meters and a team of 150-175 people. Your day at Aqua: • Managing the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking/maintaining inventory and reordering supplies, managing budgets, and setting goals, • Recruit, interview, hire and train new bar staff employees, • Handle customer complaints, • Advertise the daily, weekly and monthly promotions of the bar, • Ensure staff is following all food control and safety regulations, • Create employee schedules based on expected customer numbers, • Creates drink and food menus, • Determines employees’ schedules, • Ensures bar is well-stocked and clean, • Tracks customer behavior and sales, • Maintains budget and monitors costs, • Maintains drink recipe documentation, • Oversees planning for special events, • Appropriately delegates tasks to staff, • Selects and purchases liquor and other supplies, • Oversees staff, including bartenders and barbacks, and, in some cases, bouncers, wait staff, and/or kitchen staff as well, • Hires, trains, promotes, and, when necessary, disciplines or fires staff, • Selects music, books bands, and provides input on décor and marketing, including social media and other forms of publicity, • Initiates and maintains vendor relationships, • Uses point-of-sale tracking technology and bar and restaurant management platform, • Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed Job Requirements: • Accomplished mixologist, • Excellent multitasking ability, • Problem-solving skills, • Interpersonal relationship skills, • Attention to detail, • Strong leadership ability, • Organizational and customer service skills, • Knowledge of food, beverage, and hospitality industries, • Calm under pressure, • Able to maintain restraint in stressful situations, • Ability to deescalate tense interactions, • Judgment and creativity, • Math / financial skills, • Comfortable with hospitality and sales technology platforms, • Enthusiastic and energetic Where there is water, there is life & where there is life, you will find us! Dive into a world of culinary innovation and memorable dining experiences, where your love for food and hospitality can shine. Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know. Apply today as a Bar Manager and be part of Aqua’s global culinary adventure!

Job DescriptionFollow your passion Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. Currently, we operate multiple elementary and middle schools in the Bronx and Upper Manhattan, and are opening three new elementary schools in Queens for the 2025-26 school year. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children. Our Network office is located at 401 W. 218th St., New York, NY 10034. Our Network team follows a hybrid work schedule: we work in-person from our office on Tuesdays and Thursdays with optional remote days on Mondays, Wednesdays, and Fridays, if your team's scope of work permits. Deliver powerful results To achieve our vision, we are searching for a Talent Associate or Manager with a Bachelor's Degree and 2–3+ years of professional experience in education to join our team. The position title will be commensurate with candidate experience relative to Zeta's organizational levels. Ideal candidates will bring experience in school-based talent recruitment in high performing charter schools. We also encourage candidates with experience in School Leadership and AP Roles, Classroom Teaching, School Psychology or Student Support Services (SST), or Specialty teaching (Dance, Soccer, Music, etc.) to apply. Responsibilities: • Drive Zeta's ambitious 2025-2026 school year recruitment campaign that successfully results in our nine (Pre-K through 8th grade) schools and Network office being fully hired across the Bronx, Upper Manhattan, and Queens, • Source candidates for a variety of school-based roles through the usage of LinkedIn Recruiter, on-campus recruitment, and other creative and innovative methods to attract top talent whose experience and mindset align with the role requirements and Zeta's mission, • Manage the hiring process end-to-end for one or more pipelines by screening candidate applications, scheduling and conducting interviews, managing candidate offers, as well as other responsibilities, • Manage candidate relationships from initial recruitment to offer, and enthusiastically and knowledgeably communicate the benefits of working at Zeta Charter Schools, • Collaborate with a fast-paced, goal-driven, strategic team to increase the speed and volume at which we hire and the success of our hires, • Identify opportunities for continuous improvement and make recommendations to enhance recruitment systems and practices for school-based hiring, • Support the team in managing a competitive recruitment marketing campaign around school-based hiring that includes online advertising campaigns, brochures, recruitment events, and other recruitment activities, • Maintain and ensure accurate data in all talent systems, including analyzing data to identify and address trends in real-time and refine outreach and selection strategies as needed, • We are passionate about our mission of providing world-class education to all students, • We bring a mindset of growth, flexibility, and openness to feedback, • We are hungry and determined to not only meet our goals, but surpass them, • We are humble, willing to put the team's needs ahead of our own, and committed to contributing to a collaborative work environment, • We have a high bar for excellence and sweat over the details, • Strong systems thinking to create scalable processes, • Excellent written and verbal communication and interpersonal skills, • Ability to work both independently and in a highly collaborative environment, • Flexible schedule including the ability to work late nights and weekends, as needed, • Comprehensive and affordable medical, dental, and vision plans, • Flexible spending accounts for eligible medical purchases and commuter expenses, • 403(b) retirement plan; Zeta offers matching contributions toward your savings, • Monthly stipend for wellness and lifestyle expenses (gym memberships, salon appointments, concerts – it's up to you!), • 4 live therapy sessions per month through Talkspace and free Headspace subscription, • MacBook Air and specified monthly reimbursement for use of a mobile phone, • Fully stocked teacher workrooms with favorite snacks and Nespresso machine, • Zeta swag, team outings, and NYC's finest sweet treats, • Clear pathway to professional growth, • Consistent feedback and support from managers and teammates, • Community Circle practice to build and strengthen our sense of team

Job DescriptionDescription: JOB OVERVIEW Key Holders work with the team to ensure smooth operation of the Bakery and provide outstanding customer service and experience. The Key Holders hold a set of keys to the bakery and the alarm code to be able to open or close the bakery. They relay any needs for the bakery or from customers to the management team and set a higher bar for the rest of the team. Food Protection Certificate required. JOB RESPONSIBILITIES • Demonstrate a commitment to service by prioritizing the guest experience and creating personalized moments., • Ensure smooth day to day operations during the shift. Foster and promote a strong work culture and #MilkBarLife, and uphold brand service standards., • Fully understand and exhibit the Milk Bar ethos, embody our core values, inspire celebration, and create real magic. Serve as a brand ambassador both internally and externally., • Responsible for the preparation of the most delicious Milk Bar products, always prioritizing taste and quality., • Knowledgeable with menu offerings & company information and identify opportunities to cross and up-sell. Able to relay this information to customers via phone and in person in a coherent and polite manner., • Complete daily tasks efficiently and in a timely manner. Able to open and close the bakery at the designated times., • Use resources to maintain a clean, safe, and welcoming environment for guests and team members., • Assist when trainees are being onboarded and set a high bar for their performance., • Take inventory and replenish stock by using the provided inventory systems. Provide accurate EOM counts and documentation., • Performs other duties as assigned by GM/BM, and AGM, • Attend regular check-ins with the Manager., • Comply with DOH regulations and Milk Bar GMP standards when performing cleaning tasks, preparing food and beverages, and working behind the counter. Follow company dress code and hygiene practices and standards. Adhere to any current and future Covid19 related regulations., • 1-2 years customer service experience, preferably in the hospitality or food service industry., • Food handler card required (Food Protection Certificate in NYC)., • Personable and enjoys working with the guests., • Strong communication skills. Ability to solve problems independently and communicate as needed, • Passion for food, sweets and coffee - big plus., • Must be able to safely lift up to 25 lbs and remain in a stationary position for shifts., • Regular in-person attendance is an essential function and requirement of this position.

Job Description Job Summary: The Human Resources Generalist is responsible for performing HR-related duties on a professional level and works closely with the HR Manager in supporting and carrying out responsibilities for all employees. Additionally, works with all departments to identify training needs and administers a variety of job development activities and programs, primarily those related to training, on-boarding and continued improvements. Essential Duties and Responsibilities: Reporting relationships, work assignments, and work schedules may be subject to change in order to meet company needs and business requirements. Duties include: • Independently processes payroll and supplies internal reporting to the accounts team, on a biweekly schedule, • Maintains employee records ensuring completion and accuracy of detail such as employee information, job classification, pay rates, organizational structure and other key items., • Maintaining proper HRIS files(SuccessFactor), maintaining accurate job descriptions, and managing thebackend/administrative functions of employee lifecycle processes (sourcing, recruiting, onboarding, orientation, promotions, performance management, offboarding), • Independently organize, analyze, reconcile and prepare monthly invoices to accounting team by deadline, • Assesses company policies, programs, and procedures, and informs employee and management on the interpretation of them. Give advice on pay and other remuneration issues, including promotion and benefits Maintain updated intradepartmental SOPs., • Aids in the timely hiring of qualified job applicants for open positions; collaborates with department managers to understand skills and competencies required for the openings. This includes leading efforts and partnering with hiring manager in the recruiting efforts, ensuring job postings are accurate, screening, and selecting candidates, • Analyzes and provides advice to employees on methods and approaches to resolve internal work problems., • Aids in coordinatingtraining of new hires andcontributing to, and potentiallyconducting,new hire orientation, • Performs routine tasks required to administer and execute HR programs including but not limited to, leaves, resignation, terminations, discipline matters, exit interviews, staff sales, etc., • Handles employment related inquiries from employees and staff, referring complex and/or sensitive matters., • Aiding incompliance with federal, state and local employment laws and regulations.Ensuring timely delivery ofdocumentation to internal auditors and portals. Adhering to and practicing duties in accordance to such regulationswith moral integrity and ethical morale.Maintaining complete payroll taxfilings with our payroll 3PA, • May develop and propose improvement to policies, programs, and procedures to improve the effectiveness of human resources and operations., • Adhering to timely communicationstandards, • Maintaining discretionand high integrity, especially with thesensitivity ofHR concernswithin internal affairs andcommunications, • Acting as liaison between HR Manager and external vendors/service providers, as needed, for expedient turnaround/follow up Accountability, Authority, & Responsibility: All Welspun USA stakeholders (all Internal Departments, community, and government agencies), some functional reporting directly to Welspun India HR Business Partners and Heads Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: • Bachelors of Human Resources or related fieldOR, • Excellent verbal and written communication skills, • Excellent interpersonal skills, • Ability to write and understand routine reports and correspondence., • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form., • Proficient with Microsoft Office Suite(Outlook, Word,Excel or related software), • Word: Document editing and creation, track changes, • Excel: Pivot tables, • Excellent organizational skills and attention-to-detail., • Excellent time management skills with proven ability to meet deadlines., • Ability to prioritize task and delegate them when appropriate., • Ability to act with integrity, professionalism, and confidentiality., • Thorough knowledge of employment-related laws and regulations., • Must have a customer-focused attitude, with a high level of professionalism and discretion., • Must possess excellent oral and written communication skills along with the ability to present and facilitate. While performing this job the employee is required to sit for several hours and is occasionally required to stand, walk, stoop and use hands to finger, handle or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include depth perception and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The risks and exposures associated with this function are those commonly associated with desk jobs and other sedentary jobs. No major physical hazards are expected, other than those associated with the use of computers, filing equipment, office equipment such as copiers, fax machines, scanners etc. Equipment Used: Office equipment such as computer, telephone, copier, fax machine, scanner etc.

Job Description We're looking for a Key Holder to help lead the way at our Roosevelt Field store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project's mission. As a Key Holder, you'll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space. What you'll do: • Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You'll help set the tone for amazing guest interactions!, • Open and close independently, ensuring everything runs smoothly., • Host and manage in-store beading appointments, events, and parties, making every visit special., • Help find partners to do events with, and assist with planning in-store events, • Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best., • Help train and develop Sales Associates, sharing best practices to enhance guest connections., • Introduce new products, personalize recommendations, and create moments that leave a lasting impression., • Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care., • Assist at the bead bar, tie bracelets, and fulfill custom orders., • 2+ years of retail or customer service experience., • Strong communication and interpersonal skills—you love connecting with guests and teammates!, • Passion for beading, styling, and even capturing fun content in-store., • You stay cool under pressure and find solutions with a positive attitude., • Ready to jump in, support the team, and help wherever needed., • Able to work weekends and holidays., • You believe in Little Words Project's mission and are excited to spread kindness every day!

Job DescriptionCompany Description: WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth and ability to make an impact, apply today! WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World SPA creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience. WORLD SPA features multiple world-class dining venues. REN is a fine dining, full service restaurant in collaboration with Michelin Star Chef Shaun Hergatt. REN means “pure” in Nordic and represents a familiar, clear, everyday restaurant concept with international specialties masterfully created from the best natural ingredients. REN feels upscale, but comfortable. WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi and small plates in between experiencing multitude of Spa rooms and saunas or can reserve a cabana for a full on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian and American. World Spa Lounge feels casual and unpretentious still offering the highest quality of food & beverages and friendly, attentive service. BIRCH&OAK is a VIP area with its own Bar and Restaurant, outdoor terrace that can be enjoyed by the Members during their Spa visit or on its own. In addition to the three dining venues, World Spa features 2 exclusive Private Rooms that have their own sauna for groups of 22 and 15 guests. Position Summary: The Dishwasher ensures that the kitchen stays clean and organized. They set up dish stations and turn on dish cleaning machines. They spend their time loading and unloading dishes from dish machines, washing all pans or utensils that come into contact with food, and scraping identifiers off everything. Essential Duties and Responsibilities: * Provides support through ensuring that all of the dishes are properly washed, sanitized, and ready to be stocked on the floor with minimal breakage. Keeps dish area free of clutter and organized * Properly washes, stacks, and stores china, glassware, silverware, cookware, food service tools, and storage containers. * Maintaining the dish machine and three compartment sink, changing out the water when necessary. Properly sets chemical dilutions specified by business. * Clean, dust, sweep, mop, polish, scrub, wash, strip, and buff, the specified areas * Maintains the cleanliness of the kitchen floor and the removal of trash and recycling from the kitchen and restrooms. * Informing the Head Baker or General Manager of any cleaning supplies or tools are needed * Break down trash and boxes * Maintains the dry storage area and the organization of storage shelves * As requested by the chef or chef-delegated team members, assists in food prep and any other duties. * Completes any beginning or closing shift duties as directed by management. * Work together with other people on the team productively to ensure that the kitchen meets customer demand * Positive, work-focused attitude during the workday. Skills, Abilities and Experience: * 1+ Years’ experience in the restaurant or hospitality industry. * Excellent interpersonal and customer service skills. * Must successfully complete a restaurant training course. World Spa Entertainment, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #ZR

Job DescriptionDescription: Looking for a summer adventure and a lifetime of memories? Look no further, Silver Bay YMCA is hiring, and we want you to join our team! Located in Silver Bay, New York on the shores of Lake George in the beautiful Adirondacks, Silver Bay YMCA is 700 acres of endless possibilities. Founded over 100 years ago, Silver Bay YMCA is a mission-driven Conference Center, Children’s Day Camp and Family Retreat that serves over 800 people per week during the summer season. Silver Bay offers a variety of activities to their guests, including swimming, boating, fitness classes, indoor climbing, high and low ropes courses, tennis, pickleball, archery, basketball, hiking, lectures, string quartet concerts, and a, arts and crafts studio. Seasonal employees at Silver Bay YMCA start between April and mid-June, with the opportunity to stay as long as mid-November. POSITION SUMMARY: This position reports to the Dining and Banquet Manager and is is responsible for filling key roles in the following Areas: ESSENTIAL FUNCTIONS: • CATERING: Helps prepare, deliver, and serve food for all catering functions across campus, including weddings, conferences, private parties and more., • DINING ROOM: Greet and assist guests, clear tables, maintain table set-ups, maintain bus stations, and clean the dining room and outdoor food service areas., • CAFÉ LINE: Serves guests from the buffet line and maintains the salad bar and beverage area., • Follows proper food handling and sanitation procedures., • Serves as a customer service agent through positive and friendly guest interactions., • Report all accidents and incidents involving self, participants, guests and other employees to the correct parties., • Performs other duties, as requested., • As a 24-hour operation, all staff may be asked to work weekends, evenings, night shifts and/or holidays in order to serve our members, guests, and program participants.Requirements:, • Must be 18 years or older., • Experience preferred but not a requirement, • Bartending experience a plus., • High School Diploma or equivalent required., • Demonstrated ability to follow directions and meet food service health and safety standards., • Demonstrated ability to be alert, thorough, detail-oriented, and work effectively with others in a noisy and fast-paced environment., • Demonstrated ability to provide excellent customer service and multi-tasking skills., • Sound verbal, writing, and mathematic skills., • Basic working knowledge of computers.

Job DescriptionAbout WaterworksWhen you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. What We ProvideWhat gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion. The RoleAre you a dynamic sales professional who thrives both in-person and with outside marketing opportunity? Do you love the energy of a beautifully designed showroom but also get a thrill from uncovering new business opportunities beyond the walls? If you're a relationship-builder with a hunter’s mindset, this role is your perfect fit. As a Sales Consultant, you’ll work with clients in the showroom and proactively pursuing new business through outside marketing. You’ll be the trusted advisor to architects, designers, contractors, and homeowners, delivering tailored solutions and exceptional service that drive revenue and build long-term loyalty. What You’ll DoEngage clients in the showroom with a polished, consultative approach that turns inspiration into action. Pursue outside sales opportunities—prospect, network, and build relationships with key decision-makers in the design community. Own your book of business with full accountability for growth, profitability, and client satisfaction. Deliver tailored solutions that reflect each client’s vision, backed by deep product knowledge and design expertise. Act as a brand ambassador, representing our values and elevating every interaction with professionalism and passion. What You BringA hunter mentality—you’re energized by goals, driven by results, and fearless in pursuing new business.A consultative sales style—you listen, understand, and deliver solutions that exceed expectations.A strong presence in both showroom and field settings, with excellent communication and follow-up skills.A passion for design, luxury, and creating exceptional client experiences. This is a high-impact role for someone who wants the best of both worlds: the elegance of a showroom and the excitement of outside marketing. If you're ready to grow your career with a brand that values initiative, creativity, and results—this is the role for you.Responsibilities • Market Waterworks brand and products to your assigned Waterworks client list, and client leads provided by the company. Generally, all marketing is the to the trade., • Meet or exceed assigned marketing, quote, order and sales goals, • Cultivate and expand relationships with clients by deeply understanding their needs and presenting compelling solutions., • Actively pursue new clients through social media, networking, territory outreach, and leveraging existing contacts, • Develop and execute a marketing plan that generates leads, project quotes, and sales., • Meet with clients in their offices, virtually or in-showroom to confidently pitch Waterworks products to secure orders, • Manage all phases of client projects including initial meetings, product specification and selection, providing quote and pricing, following up to close sale and take payment, • Provide monthly/weekly updates to your manager: pipeline and project status, marketing activities using CRM, • Provide a superior client experience to enhance long-term relationships, brand loyalty, and increase market share, • Actively participate in industry and showroom events; i.e. networking events, CEU presentations, lunch and learns, etc., • Other projects and activities as needed to drive sales and/or grow market shareRequirements, • 3+ years of outside/inside sales and/or business development experience in the high-end, luxury brand environment, • Proven track record of consistently meeting or exceeding sales and marketing quotas and goals, • Success with developing new business, • Exceptional communications skills, both verbal and written, • Digitally savvy, • Ability to listen and translate client’s needs into sales, • Strong persuasion, negotiation skills and the ability to influence others; close sales transactions/deals, • Self -motivated and possess the ability to manage multiple tasks and projects simultaneously, • Proficient in Microsoft Office Suite; CRM and other sales tracking tools, • Plumbing and/or tile industry experience preferred

Job DescriptionAccount Manager/Executive You will be responsible for building, owning, and expanding your own book of business within a modern Salesforce consulting partner that prioritizes outcomes over hours. This is a hands-on, commercially accountable role for someone who can originate opportunities, close new clients, and grow accounts over time. You’ll operate across the full sales cycle — from new logo acquisition through to expansion and renewals — working closely with delivery leaders to ensure deals are sold realistically and delivered with impact. You’ll own and grow a portfolio of client accounts for a modern Salesforce consulting partner that operates on outcomes, not hours. You’ll work closely with delivery leads and consultants, guiding clients on priorities, holding them accountable, and ensuring Salesforce work delivers measurable business value. What You’ll Do: • Build new logo pipeline through proactive outreach, relationships, and referrals, • Own the full sales cycle from discovery to close, including multi-threaded deals, • Sell both project-based engagements and ongoing retainer-style services, • Partner closely with delivery teams to sell feasible, value-driven solutions, • Manage and grow accounts post-sale through expansion and renewals, • Navigate economic buyers vs champions and progress deals with discipline, • Proven success building and closing new business in a services or consulting environment, • Strong track record of consistently meeting or exceeding quota, • Experience selling Salesforce or adjacent professional services preferred, • Comfortable operating without heavy sales enablement, or rigid processes, • Strong commercial judgement across sales ↔ delivery boundaries, • High ownership and accountability from day one, • No rigid SOW selling or hourly-based change order delivery sales, • Direct influence on how deals are structured and delivered, • Opportunity to help shape a growing, high-bar Salesforce consultancy

Job DescriptionDescription: Hospitality Supervisors are integral to ensuring excellence across our operations. In this role, you will lead the collaborative oversight of the guest experience, staff cohesion, and daily operations for our Cafe at our Woodstock location. Your commitment to quality and teamwork will be essential in maintaining our high standards, while your leadership skills drive continuous improvement and operational efficiency. Bread Alone Supervisors are tasked with ensuring that their station is running safely, smoothly, efficiently, and in accordance with our Purpose, Values, and Culture. Supervisors embody good habits and Bread Alone culture while setting the bar with their own behavior. Supervisors are our first line of leadership and the primary source of hands-on guidance for our Professionals. They are the mentors and support system for our Professionals and are responsible for furthering the Professional team’s cohesion, practical skills, and techniques. Supervisors are responsible for actively troubleshooting and communicating with other Leadership team members around issues that arise during the course of the shift. Supervisors must hold themselves and all teammates accountable to Bread Alone safety, culture, and employee conduct standards. They must address any product, equipment, and interpersonal issues in accordance with Bread Alone policy. Supervisors take ownership and responsibility for the Woodstock Cafe customer experience. They embody the work ethic, curiosity, gritty determination, honesty, and humility at the core of the Bread Alone management principles. Supervisors ask for consent, build consensus, and never use coercion to lead their team. Duties and Responsibilities: Duties, responsibilities, and essential job functions include, but are not limited to, the following: • Ensure the safe, efficient, and high-quality operation of the Cafe., • Have a full knowledge of and ability to communicate effectively all guidelines and standards for safe, efficient, and hospitable operation., • Lead the team in maintaining a clean and friendly cafe throughout the day. This will include audits of stations, directing the staff on cleaning procedures, and the upkeep of sidework., • Help maintain clean, welcoming, and guest-ready outdoor seating and dining areas., • Create sustainability in our work environment by collaborating with your teammates to achieve our goals., • Deliver high-quality hospitality and ensure a consistent best-in-class guest experience., • Actively and immediately communicate any service or product quality issues to senior management. Communicate on Slack for quality control and general communication with other departments when needed., • Ensure that Bread Alone safety, culture, and food safety standards are being followed by you and all team members in the cafe., • Be responsible for proper safe equipment operation, assisting in scheduling routine maintenance, and routine troubleshooting as set by managers and training materials., • Provide feedback to Culinary and Baking Leadership on products and recipes when appropriate., • Ensure that you and any professionals are following the break schedule. Communicate with your manager regarding any need for adjustments based on the workflow/pace of the store., • Organize and delegate tasks as needed to any professionals assigned to your shift. Supervisors will be responsible for holding the team accountable for the checklists associated with the tasks and for the maintenance of the lists themselves., • Listen to team members, provide feedback to your manager on any issues, and seek support when necessary., • Coach and guide team members to perform according to Bread Alone standards., • Full understanding of and ability to execute all full beverage programs and mastery of all coffee equipment operations., • Execute weekly ordering in collaboration with the rest of the leadership team, ensuring adherence to existing systems., • Execute monthly inventory in collaboration with the rest of the leadership team, ensuring adherence to existing systems., • Be responsible for cash management, including drawers, tips, petty cash, and change exchange., • Lead and guide the training of all new hires., • Learn and execute any other responsibilities or tasks the company identifies as necessary to this position in the future. Requirements: Physical Requirement & Working Conditions: • Able to stand for long periods of time while executing tasks quickly and accurately., • Able to work in a physically demanding, fast-paced environment., • Able to tolerate exposure to high levels of heat and cold., • Able to tolerate a busy/noisy environment for the duration of the workday., • Able to twist and bend repeatedly for long periods of time., • Respect for and comfort with a diverse and inclusive workplace., • Able to pull, push, move, and lift to waist level., • Able to carry awkward and shifting weights up to 50 pounds in a safe and controlled manner., • Able to work with, handle, operate, and control hot equipment and products in a safe manner according to Bread Alone guidelines., • Able and willing to use Personal Protective Equipment (PPE) and assigned uniform as required per company policy., • Willing to follow all food safety guidelines and uniform guidelines, which include but are not limited to: Refraining from heavy perfume, wearing appropriate hair restraints., • Willing to take responsibility for your own and others' safety by following all safety rules and regulations and reporting any unsafe conditions to your GM manager., • The Cafe is open year-round with the exception of Thanksgiving and Christmas. Flexibility in coverage and negotiating time off based on the needs of the business is required. Team members must be willing to work consistently throughout the year, which includes holidays and weekends., • Overtime may be required up to 50 hours per week for Supervisors based on the needs of the business. Job Type: Hourly, non-exempt Compensation Range: $20.75 - $23.00 We Offer: • ESOP (Employee Stock Ownership Plan): Employees become eligible to participate in the ESOP if they have worked a minimum of 1,000 hours during that plan year., • Company-Wide Bonus: We believe in sharing success with our team. Our bonus program is designed to recognize and reward your contributions, the longer you're with us, the greater your potential earnings., • Feedback: We provide regular check-ins and feedback to support your success, starting with dedicated evaluations at 30 and 90 days for new hires, followed by annual reviews for merit-based growth., • Invest in Your Future: We’re committed to helping you build long-term financial security. After just six months, you’ll be eligible for our 401(k) program with a generous employer match of up to 4%—because your future matters as much as your present success., • Paid Time Off: We know time to recharge is essential and value work-life balance. That’s why hourly supervisors earn 64 hours in their first full year., • Wellness Time: We believe in taking care of our team. Hourly employees accrue wellness time at a rate of 1 hour per 30 hours worked, up to 56 hours in the first year. As a bonus, any unused time is paid out on your one-year anniversary!, • Medical Coverage: Healthcare provided through CDPHP, • Dental Coverage: Dental care provided through Delta Dental, • Free Vision: Fully covered for full-time employees, • Free Life Insurance: Fully covered for full-time employees, • Educational Reimbursement: There is a tuition reimbursement budget, and we’ll reimburse up to $2,000 to support your continued growth in your career. Reimbursements are subject to review and approval Bread Alone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices regarding citizenship and immigration status. We will provide reasonable accommodations for individuals with disabilities and for religious observances, provided that such accommodations do not create an undue hardship for the company.

As a Talent Acquisition Partner at Parloa, you’ll play a key role in supporting our ambitious growth plans across the U. Partner closely with hiring managers. Hiring Manager → Technical Interview → Meet Head of Talent → Bar Raiser.

Job Description Remote (US-Based) | ~1–2x/month travel Nourish is rapidly scaling our national field sales (partnerships) organization, and we need leaders with experience building teams at scale. The Provider Partnerships Area Director will lead five regions, each comprised of one Provider Partnerships Regional Manager (PPRM) and approximately 8 Provider Partnerships Managers (PPMs). Your role: build a system of great PPRMs who consistently develop high-performing PPM teams, execute with discipline, and scale our field motion with rigor and care. In addition, this role plays a critical part in engaging, supporting, and delivering our largest health system partnerships — partnering closely with PPRMs, PPMs, and cross-functional leaders to drive adoption, deepen relationships, and represent Nourish with credibility at senior clinical and operational levels. You'll translate national strategy into repeatable regional execution, turn insights from the field into action for the broader organization, and play a decisive role in how we grow, hire, coach, and win. What You'll DoBuild and Scale a High-Performing Field Organization • Hire, coach, and develop PPRMs through disciplined 1:1s, talent reviews, and operating rhythms — setting and upholding a clear bar for managerial excellence, accountability, and judgment., • Ensure consistent regional execution by holding PPRMs to shared standards across performance management, territory strategy, coaching quality, and hiring/ramp — and by driving adoption of core field systems (onboarding, playbooks, dashboards, and input metrics)., • Translate strategy into execution by converting cross-functional priorities into clear, field-ready action plans with defined KPIs, timelines, and ownership at the PPRM level., • Pressure-test performance in the field through regular field time with PPRMs — observing coaching, reinforcing expectations, and delivering targeted, skills-based feedback., • Support and help lead enterprise health system partnerships, collaborating with PPRMs, PPMs, and internal partners to drive adoption, expansion, and long-term success, and engaging directly with health system leadership as needed to guide strategy and unblock challenges., • Act as the connective tissue between field and HQ, partnering closely with Enablement, Ops, Growth Strategy, Product, Clinical, and Marketing to surface patterns, remove systemic blockers, and scale what works., • PPRMs who consistently operate against clear performance standards and run their regions through systems, not intuition, • Strong, predictable adoption of input metrics and territory discipline across all regions, • Successful onboarding, adoption, and expansion of large health system partners, supported by tight coordination between field and HQ, • Fast, high-fidelity execution of new playbooks, initiatives, and strategic rollouts, • A deep bench of future leaders ready to step into expanded scope as Nourish scales, • Tight feedback loops between field and the broader organization that increase speed, focus, and execution qualityThis Role Is a Great Fit If You…, • Are driven by transforming healthcare through better nutrition, with a patient-first mindset, • Thrive as a builder in fast-scaling, ambiguous environments and enjoy creating structure, • Are a manager-of-managers with a track record of developing strong leaders, • Believe great performance comes from clarity, systems, and consistent execution, • Have experience managing managers in a high-growth, field-based sales organization (healthcare strongly preferred), • Bring exposure to large, complex health system or enterprise partnerships and are comfortable in senior-level external conversations, • Demonstrate strong talent judgment, including hiring, promoting, and performance-managing leaders with fairness and decisiveness, • Communicate clearly and partner cross-functionally to turn strategy into simple, repeatable execution

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Company car, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Parental leave, • Vision insurance Were hiring a Senior Sales & Service Plumbing Technician who wants to win, learn, grow, and teach. Someone who takes pride in their craft, radiates humble confidence, and holds themselves to a higher standard than any boss ever could. Youll wear the pink & black as a top producer, mentor, and field leader setting the bar for how our clients are treated and how our team performs. The Role: This is more than a plumbing job. Its a high-accountability, high-upside field leadership role. Youll run complex residential service calls, lead by example on diagnostics and option-based selling, and help sharpen the rest of the team through real-time support and training. Youll be expected to consistently hit serious numbers each month while living our values: • Revenue: $40,000$50,000+, • Membership conversion: 10%+, • Average ticket: $700+, • Reviews: 10+ 5-star Google reviews, • Opportunity conversion: 8590% with rare callbacksYoull partner closely with dispatch and operations, protect our reputation on every call, and help develop newer techs into true professionals. For the right person, this role is a direct path into Manager-on-Duty / field leadership, but the non-negotiable is this: be a protector, stay on call (mentally) until its fixed, and bring the energy. In Your First 12 Months, Youll Focus On: • Delivering 5-star client experiences on 34 high-quality calls per day through expert diagnostics, clear communication, and clean work., • Consistently hitting revenue, membership, and review targets while honoring our ground rules: Service > Sales. Integrity > Revenue. People > Profit., • Leading from the field supporting techs in real time on estimates, troubleshooting, and options so they can close confidently and profitably., • Owning your craft and your numbers: knowing your revenue, gross profit, memberships, and reviews without needing a reminder., • Participating in weekly team meetings, weekly tech training, and regular 1:1s to sharpen skills and help shape the standard for the whole shop., • Taking a fair share of after-hours work (minimum 1 night per week and 1 weekend per month) and showing up as the steady hand clients and teammates can count on.Who You Are:, • Protector mindset. You take responsibility for the client, the job, and the outcome. You dont clock out mentally until its truly handled., • Humble confidence. You know your stuff, listen first, and let your work and numbers speak for you. No ego, no drama., • Sales-minded technician. You believe options, education, and prevention are how you serve and youre comfortable asking for the business., • Teacher and teammate. You enjoy showing others the why behind the work and raising the bar for the whole crew., • Calm and composed under pressure. Emergencies, after-hours calls, and tough diagnoses dont rattle you., • Tech-savvy and organized. Comfortable with tablets, mobile apps, and dispatch software to keep jobs, photos, and notes tight.Minimum requirements:, • 3+ years of residential / commercial service plumbing (not just new construction)., • Clean MVR, background friendly to entering clients homes., • No smoking in uniform or company vehicles., • Base pay: Competitive hourly rate (commensurate with experience) plus consistent overtime from after-hours and weekend shifts., • Incentives (Plumbing Protector Program):, • Monthly profit share on high gross profit performance., • Quarterly bonus for top-tier protectors., • Activity-based bonuses for water mitigation leads, memberships sold, 5-star reviews, and recruiting other great plumbers., • Realistic Year 1 total compensation: $120,000$150,000 for high performers who hit targets., • Benefits: Health, dental, 401(k) with match, PTO, company events, take-home truck, company credit card, uniforms, tablet, and most tools provided.If youre a service pro who wants to be paid like a top performer, held to a serious standard, and given the platform to lead and teach, this is your shot. Apply with a short note on your best month ever (revenue + reviews) and why youre ready for a higher bar.*

Job Description Overview Opportunity: Food and Beverage Supervisor Supervise the daily operations of food and beverage outlets and services including food quality, customer satisfaction, associate schedules and their performance in accordance with established restaurant and guest service standards. Potential Career Path Food and Beverage Manager - Food and Beverage Director Essential Job Functions • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Monitor product quality and guest satisfaction in food and beverage outlets and services, ensuring food quality is consistent, appealing, and prepared to guest specifications., • Ensure the restaurant and other F&B services comply with sanitation and safety standards for guests and associates., • Interact with guests to obtain feedback on quality of service and food in outlet., • Perform service functions during periods of high volume or staffing shortages., • Assist with maintaining proper par levels and inventories of food and beverage supplies such as linen, glassware, silverware, china, condiments, etc., • Ensure staff abides by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages., • Ensure all equipment is in working order; report malfunctions and follow up on repairs., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards., • Minimum one year of experience in supervisory role in a restaurant or banquet setting, coupled with food service background at the a server level required., • Knowledge of bar service and liquor inventory controls required., • Work schedule varies and may include working varied shifts, holidays and weekends. People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Summary: Drives an assigned company vehicle primarily to deliver material to customers. Essential Duties and Responsibilities to include but not limited to: • Help with preload of vans for delivery, • Participates in 100% load check on all deliveries., • Checks that all deliveries are invoiced prior to leaving yard (except authorized CODs), • Delivers product to assigned stops., • Follow all State and Federal Safety Laws of safe driving., • Unloads and verifies product to customer’s invoice. Gets customer’s signature as possible. Collects COD’s as needed., • Safe and careful handling on all product and equipment thru the whole process., • Represents Williams Lumber in a professional and courteous manner while on the road and job sites., • Reports any problems immediately to Yard Foreman or Branch Manager. This includes damage, shortage, ect., • Follows proper procedures in reporting any vehicle accident or near miss. These must be immediately reported to supervisor., • Maintains truck logs according to state and federal regulations., • Maintains the appearance of vehicle assigned., • Follows all safety procedures., • Maintains radio and/or telephone contact with dispatcher to receive delivery instructions., • Help with unloading vendor and transfer deliveries., • Inspects truck equipment and supplies., • Reports any mechanical problems of the vehicle immediately to supervisor., • Readily complies with all DOT required testing and training regulations., • Performs yard/warehouse activities when not assigned driving duties., • Maintains good housekeeping practices in assigned areas., • Displays teamwork and effort in performance of all duties., • Participates in all required training assignments., • Completes any daily vehicle maintenance logs as needed Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High School Diploma or General Equivalency Diploma; or six to twelve months’ related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certifications, Licenses, Registrations Valid driver license required to be maintained throughout position assignment of Driver. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The associate frequently is required to walk and climb or balance. The associate is occasionally required to stand and stoop, kneel, crouch, or crawl. The associate must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly exposed to fumes or airborne particles and vibration. The associate is frequently exposed to outside weather conditions. The associate is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually loud. Other Full time, part time or seasonal position, hours as assigned. Forklift training and demonstrated continuing forklift operation competency required.

Job Description At In Flight, Inc. we empower people with intellectual and developmental disabilities to reach for hopes and dreams and support a meaningful quality of life. Welcome! In Flight Inc., is a nonprofit that provides support services within a home environment and the community for adults with IDD. Please take a look at our website to get to know us. By empowering adults with I/DD, In Flight will empower you by offering multiple avenues of growth in your career and future. Med Transporter/ DSP Position Pay Rate $20.25 - $22.75 PAY INCENTIVES: • Experience .25-1.00 Summary: The Medical Transporter DSP will be responsible for scheduling the medical/dental appointments for the people we support in a timely fashion and provide transportation to the appropriate health care providers. As well as the responsibility for documentation and excellent communication. They are responsible for ensuring that services are provided within the standards established by the departments and the agency. They must understand, be committed to, and respect the people being served, their family members and the agency’s mission. They are responsible to ensure that the services provided are geared to promote personal growth, skill acquisition, and community inclusion. These services must be meaningful to the people served and encourage and respect their choices. Hours are variable based on the needs of the person receiving services. DSP responsibilities will be utilized as needed and are a requirement of the position. The main responsibilities are to ensure that all appointments are completed. Note: The Medical Transporter assigned to the Taconic IRA will start work at 7am and assist with the passing of medications. When administering is completed, the MT/DSP will assist the individual’s morning routine as needed including with ADLs. The Medical Transporter/DSP will not be assigned anyone that has heightened supervision such as one to one. Once the individuals leave for the program the MT/DSP will transfer to the nursing department to begin transporting them to medical appointments. Med Transporter Responsibilities: • Work with residential/nursing teams, schedule and attend all medical, dental, diagnostic testing and lab appointments as assigned or asked to fill in for other Med Transporters., • Advocate for individuals at appointments., • Responsible for tracking assigned appointments and ensuring that they are kept/and or rescheduled., • Maintain Therap and house calendar for all medical appointments in caseload., • Print and review all consultations as directed by supervisor., • Maintain medical calendar and review with Nursing department., • Maintain ready to go folders (medications, insurance cards, immunization records, masks, etc.) for assigned location., • Appointment information is scanned into Therap file, update nursing of outcome of appointment. Responsible for scheduling follow up appointments and ordering medications from appointment., • Weekly inventory of medication carts in caseload, ensuring meds, supplies are ordered, in place. Clean and organize med cart/room; pay attention to supplies (cups, garbage bags, hand sanitizer, etc.), • Responsible for assisting with AM/Afternoon medication passes as needed (at least once monthly)., • Attend mandatory meetings and training., • Updating medical information on Therap., • Scanning and filing as directed by supervisor., • Reviewing the MAR binder and print scripts., • Sending Consults one day in advance with behavior reports for psychiatry., • Providing weekly and monthly follow up emails to nursing, residential, day programs and clinical., • Proving coverage and monitoring after pre-sedates are given for appointments for individuals having procedures., • Responsible for urgent care or ER visits when deemed necessary., • Helping provide care when people need to be sent home sick., • Provide and maintain the highest levels of person-centered support to ensure effective, efficient delivery of services while serving as a model for support to all members of the team., • Obtain and maintain In Flight, Inc. driver certification status to facilitate opportunities for meaningful community integration for the people supported by In Flight, Inc., • Ensure proper documentation, including but not limited to programming services in Therap, GERs and behavior data in Therap and MAR documentation, is completed daily., • Adhere to all agency standards, regulations and policies regarding time and attendance., • Regularly review Behavior Support Plans and IPOPs or safeguards as required by the worksite for people being supported., • When the vehicles are grounded or there is a holiday falling Monday through Friday the Med transporter will be directed to support at the program locations as a DSP. Experience: • Working with IDD/ Mental health population preferred, • CNA or HHA preferred preferred, • Experience with medical appointments, • Documentation, • Therap, • Strong written and verbal communication, • Organizational, • Time management, • Teamwork, • High School Diploma or GED, • Pass all NYS and OPWDD background clearances., • Must have NYS driver’s license that meets Insurance Agency requirements., • Attend a week and a half orientation in Red Hook Benefits are offered to positions of 30 hours or more. • Generous benefits including 403(b), medical, dental, and vision insurance., • Up to 3 weeks PTO with additional 56 hours for sick time, • Tuition Reimbursement, • Supplemental benefits Skills and Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Math: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to stand, walk. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch and crawl. The employee must be able to lift up to 50lbs. CONDITIONS OF EMPLOYMENT Conditions of Employment: The employee agrees to comply with the Corporate Compliance Policy and all laws, rules, regulations, and standards of conduct relating to the position. All staff must pass all NYS Justice Center Background Check Requirements and Physical. In addition, the employee has a duty to report any suspected violations of the law (including any motor vehicle infractions) to the Human Resources Director.

Ernst & Young Oman is looking for a Seasonal Tax Senior Manager in the United States to join the Private Client Services team. This role involves reviewing complex individual tax returns and providing tax planning for high-net-worth individuals. Candidates must have a CPA license or active state bar

Minimum 5 years as a Restaurant General Manager in a full-service restaurant with bar. With restaurants in over 60 airports, we bring local favorites to passengers across North America. Operations Manager - Multi-Unit Restaurant Leadership.

Join Our Team as an Assistant Retail / Restaurant Manager. Bring your passion for food, service, retail, and leadership - help us serve travelers with excellence. Retail | Bar experience desired | Westchester County Airport in White Plains, NY.

Project Manager : Geotechnical / Great Benefits/ 401K Match/ Bonuses/ Travel This Jobot Job is hosted by: Haley Lucas Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $75,000 - $95,000 per year A bit about us: Seeking an experienced and dynamic Project Manager specializing in Geotechnical Construction to join our esteemed organization. The ideal candidate will have a robust understanding of the construction industry, particularly in the prefabricated metal building sector. You will be responsible for overseeing all geotechnical construction projects from conception to completion, ensuring that all projects are delivered on time, within scope, and within budget. This role requires a strong leader with exceptional project management skills, a deep understanding of geotechnical construction, and a proven track record of successful project completion. Their is travel required in the role throughout Mid Atlantis Region (NC, TN, GA, FL, MD) Why join us? Comprehensive health insurance (medical, dental, vision, disability, life) Matching 401k Paid time off Parental leave Professional development assistance and training programs Employee referral program Opportunity to be part of a dynamic team Job Details Responsibilities: As a Permanent Project Manager in Geotechnical Construction, you will: 1. Manage and oversee all aspects of geotechnical construction projects from initial planning to completion., 2. Operate drilling rigs and set up drills for construction projects, ensuring safety and efficiency at all times., 3. Utilize your knowledge of casing, down hole hammer, and hollow bar in the execution of projects., 4. Prepare detailed schematics and project schedules, ensuring all stakeholders are informed of project progress., 5. Monitor project progress continuously, identifying potential issues and implementing solutions promptly., 6. Oversee the construction process, ensuring that all work is completed to the highest standard and complies with all relevant regulations and standards., 7. Manage relationships with subcontractors, ensuring their work aligns with the project objectives and standards., 8. Use your mechanical skills to troubleshoot and solve problems as they arise, ensuring minimal disruption to the project timeline., 9. Work closely with other team members and departments to ensure a cohesive and coordinated approach to project management. Qualifications: To be considered for the role of Permanent Project Manager in Geotechnical Construction, you must have: 1. A minimum of 5+ years of experience in the construction industry, with a specific focus on geotechnical construction., 2. Proven experience in project management, with a track record of successful project completion., 3. Strong mechanical skills, with the ability to troubleshoot and solve problems effectively., 4. Experience in operating drilling rigs and setting up drills., 5. Familiarity with casing, down hole hammer, and hollow bar., 6. Experience in construction management, site management, and subcontractor management., 7. Strong knowledge of the prefabricated metal building industry., 8. Excellent communication and leadership skills, with the ability to manage and motivate a team., 9. The ability to prepare detailed schematics and project schedules., 10. Proven ability to monitor projects and implement solutions to potential issues promptly., 11. A degree in a relevant field such as Construction Management, Civil Engineering, or a related discipline is preferred. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. 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Job DescriptionDescription: Schedule: Sunday- Thursday 3pm-11pm Friday and Saturday off Summary The Residential Counselor works to assure that quality childcare services are delivered within a residential group care facility, according to agency policy and all applicable state and federal, OMH regulations. This includes participation in the childcare schedule and calendar and ensuring the continuity and quality of service to the residents. The Residential Counselor II is responsible for assisting in the implementation of department goals and programs, youth treatment plans, and daily living and care. Contributes to the Glove House high performance culture by exhibiting our values and providing quality results that keep Glove House as the premier provider of child, family and behavioral health solutions. The Residential Counselor II is directly accountable to the Residential Program Manager Critical features of this job are described under headings below. They may be subject to change at any time due to reasonable accommodation or other reasons. Primary Job Functions • Assists in the provision of overall oversight to the residential program, supervision of staff in the care of youth in accordance to all Glove House, state and regulatory requirements., • Performs all work tasks in a safe manner., • Is guided by organizational values and trauma informed practice in all interactions., • Demonstrates understanding of the four dimensions of safety and can identify gaps., • Treats all children, families, staff and ancillary providers with respect and courtesy., • Demonstrates and models sensitivity to the cultural background of children, families and co-workers., • Assists in ensuring that job-related activities are in compliance with Glove House policies and procedures, OMH relevant professional association, ethical standards, accreditation standards, and the law., • Requires daily interaction with staff and clients ensuring services are delivered in accordance with the Glove House operating modality (TCI), youth’s treatment plan, calendars and schedules are followed, • Assists in providing staff and resident support in crisis situations, including post-crisis response., • Directly supervises and provides coaching to the youth in care., • Completes administrative tasks as assigned., • Assists to ensure adequate staff coverage is available and assumes added responsibility for coverage when needed., • Ensure, complete and maintain client records and program documentation (self, staff and youth), such as daily activities, treatment plan progress, progress notes and termination summaries, according to Glove House program and regulatory standards., • Assures all documentation is completed in a timely fashion i.e. youth notes, myEvolv, etc., • Will actively participate as a team member and attend staff meetings, • Participate in all Glove House strategic planning goals, including risk management and Quality Assurance plans, • Must maintain timely compliance with all established Glove House standards and provide support documents as necessary (physical/TB, driver license, auto insurance)., • As an employee of Glove House, Inc., one of your primary responsibilities is to protect the privacy of our clients. The Agencies’ commitment to privacy is based on our longstanding values as well as an array of state and federal confidentiality laws and regulations. Among these regulations are the Privacy Rule and Security Rule issued by the U.S. Department of Health and Human Services (HHS) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA)., • Contribute to an engaging, positive work environment., • Is required to safely travel on agency business, as required by job demands. Maintain accurate mileage documentation and submit in required agency timeframes., • Consistently attends mandated agency and department meetings and participates on standing agency committees and community committees as assigned., • Represents Glove House at state and local forums, developing collaborative relations with other stakeholders in the community and promoting the interests of the agency., • Performs other responsibilities as assigned by the Residential Program Manager. Job Qualifications Education, Licenses, Certifications, and Experience • High School Diploma required; Bachelor's degree preferred, • Must have a valid driver’s license and driving record in accordance with agency standards., • 1-3 years' experience working with children and families in residential care, counseling, group care required Knowledge, Skills and Abilities • Community resources, TCI principles, Trauma Informed Care Practices, State and Federal regulations, • Perform under strong demands in fast-paced, diverse environment, • Handle confidential information appropriately, • Perform at a high level of autonomy, • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals., • Ability to write routine reports and correspondence. Utilizing computer and standard Microsoft Office, learn new computer programming (ie myEvolv, Paylocity, et al.), • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations., • Work on multiple tasks, while maintaining a high attention to detail, accuracy and quality, • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percentages and to draw and interpret bar graphs., • Commit to effectively and efficiently providing high levels of customer satisfaction with positive service delivery results, • Demonstrate the behaviors of the Glove House Values, • Interact effectively with individuals/families from diverse backgrounds., • Set appropriate limits and boundaries with clients; act decisively to protect clients, when necessary., • Assess and apply proper intervention strategies., • Identify and understand environmental stressors., • Recognize importance of social, economic, environmental factors in the development and resolution of personal/family problems., • Be sensitive to service population’s cultural/socioeconomic characteristics., • Commit to effectively and efficiently providing high levels of customer satisfaction with positive service delivery results. The incumbent will work an alternative standard scheduled week, normally a day or evening shift position, which may include weekends, evenings and holidays. The ability to work flexible hours is required. Travel will be on as needed, to conduct Glove House business-related activities. Incumbent is eligible for flex work week schedule. Generally, duties of this position require 100% time at work (0% is eligible for work from home). Pay Scale Base Rate Pay: Associate’s Degree or 3 years minimum experience $20.50 Mid-Range Pay: Bachelor’s Degree or 6+ years of experience $23.50 Top Rate Pay: Bachelors/Associate’s Degree and 10+ years of experience, $26.50 or 15+ years of experience (no degree) Employees will receive either equal experience or half experience credit based on the following: • Equal Experience: All time within a Community Residence, Residential Treatment Facility, Qualified Residential Treatment Program, or Inpatient Facility. Must have a valid driver’s license and driving record in accordance with agency standards. 1-3 years' experience working with children and families in residential care, counseling, group care required Ask us about our tuition reimbursement opportunities!

Job DescriptionSalary: No experience: $75,000; 30 years experience: $111,100 POSITION DESCRIPTION The Jamestown office of LawNY seeks to fill an opening for a full time Staff Attorney in its Foreclosure Unit. The Staff Attorney will provide direct legal representation, primarily in tax and mortgage foreclosure cases in Chautauqua County that secondarily may lead to chapter 7 or 13 bankruptcy cases. The candidate must have the caring, patience, and emotional maturity to help people with low-income overcome crisis situations. Staff Attorneys at LawNY provide comprehensive legal services to eligible clients and the ideal candidate should have a strong understanding of how civil legal issues affecting communities with low-income intersect with social and economic justice. QUALIFICATIONS These are the basic requirements for the position. • Admitted to practice and in good standing in New York State., • Demonstrated commitment of service to people with low-income., • Excellent oral and written communication skills COMPENSATION PACKAGE The beginning salary for a Staff Attorney at LawNY with no experience is $75,000 and the salary for a Staff Attorney with thirty years of experience is $111,100. Salary will be based on experience. LawNY is a qualifying employer for the Public Service Loan Forgiveness program(PSLF). LawNY provides an excellent package of fringe benefits including: • 94% Employer paid Medical Premium with 100% Employer paid in-network deductible, • 100% Employer paid Dental Insurance, • 100% Employer paid Life Insurance, • 100% Employer paid Enhanced Short-term Disability, • 100% Employer paid Long-term Disability, • Vision Insurance, • 20 Paid Vacation days per year, • 12 Sick days per year, • 5 Personal days per year, • 13.5 Holidays plus 2 floating Holidays per year, • 35-Hour Work Week, • Hybrid Work Schedule (new staff are able to work from home up to 3 days per week. After 6 months, this increases to 5 days per week with Manager approval, as workload permits) RESPONSIBILITIES These are the most significant responsibilities and primary functions of the position. • Maintain a full-time caseload representing eligible clients served by our Foreclosure Unit., • Develop and maintain specialized knowledge in foreclosure and bankruptcy matters., • Provide legal services to low income clients and client groups regarding these matters including advice, negotiation, litigation and administrative advocacy., • Interact respectfully with clients from a wide range of backgrounds, with an awareness of the importance of cultural competence and humility., • Collaborate with other LawNY advocates, human services providers, non-profit organizations and community groups as well as the courts, administrative tribunals and the private bar to address legal problems within our community, including providing community legal education., • Contribute to a safe and healthy work environment for fellow employees., • Cooperate in all grant reporting requirements, program reporting, timekeeping, file maintenance, case closing and compliance review., • Maintain a high level of professional competence through attendance of training sessions, seminars and conferences and individual efforts to keep abreast of current developments in the area of poverty law and the application of an equity lens to client service. ADDITIONAL TRAITS AND SKILLS These are the traits, attributes, attitudes, and skills that speak to the candidates ability to succeed in the position. While no one candidate will possess all of the qualities listed, the ideal candidate will have many of these qualities. • Litigation and advocacy experience in state and/or federal court and/or administrative forums within at least one related area of poverty law, especially landlord-tenant, foreclosure, bankruptcy, homelessness prevention, fair housing, and/or government benefits., • Experience with tax and mortgage foreclosures and/or bankruptcy is preferable but not required., • Experience incorporating an anti-racist and anti-oppressive lens into legal practice., • An understanding of the concepts of structural and institutional racism and their impact on underserved and underrepresented communities., • Strong interpersonal skills, including a commitment to providing trauma-informed services., • Lived experience with our client communities., • True fluency in a language other than English that is spoken by our clients. ORGANIZATION INFORMATION Legal Assistance of Western New York, Inc. (LawNY) is a not-for-profit law firm that provides free civil legal services to clients with low-income in a 14 county area of Western New York, the Finger Lakes, and the Southern Tier. LawNY has seven fully staffed field offices in Bath, Elmira, Geneva, Ithaca, Jamestown, Olean and Rochester, satellite offices in Lakeville and Lyons, and a business office in Rochester. LawNY has been providing high quality legal representation for 54 years, and today has over 180 employees, including attorneys, paralegals, and a legal support team who work closely across areas of specialization to bring a holistic approach to addressing legal issues affecting our clients and community. APPLICATION PROCESS To review our full application process and tips for your application and interview, see here. To apply, submit your cover letter, resume, and three professional references through LawNYs BambooHR platform found here: When outlining work experience on a resume, candidates are requested to label each position as full-time or part-time and describe unpaid volunteer/internships as such. The application for this position is open until filled. To promote social justice and achieve our mission, LawNY is committed to supporting our diverse staff and creating an inclusive and respectful workplace. In your cover letter, please also include an explanation of how you think that your background and experience has prepared you to contribute to our mission, vision and values at LawNY. We are committed to creating an inclusive and accessible work environment. If you require any accommodations to support you in your role - whether for your interview, onboarding, or your day-to-day work, please let us know by sending an email to:. Any information shared will remain confidential and only be used to ensure the appropriate support is in place before your first day. As part of your employment, LawNY will provide the necessary hardware to support your role. Questions? Contact Michelle Grillone at LawNY is an Equal Opportunity Employer and is committed to supporting a diverse and inclusive workforce. We welcome applicants of all backgrounds, identities and lived experiences, and will consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or veteran status, or any other characteristic protected by federal, state, or local laws. If you meet the basic qualifications of the role, we encourage you to apply! This position is considered Exempt pursuant to the Fair Labor Standards Act.

Job Description Job Title: Massage Therapist Reports to: Healing Arts Manager FLSA Status: Exempt Summary: CNY Fertility is a renowned fertility center offering advanced treatments like IVF, IUI, and egg freezing. With a patient-centered approach and cutting-edge technology, we support individuals and couples on their journey to parenthood. Our massage therapists are responsible for treating clients and patients by providing relaxations or treating body pain and discomfort. Since every individual is different, our Massage Therapists need to customize each treatment to meet each client's specific needs and help return your body back to its balance. Required Duties and Responsibilities • Consults with clients before massage to identify and evaluate areas requiring therapeutic treatment., • Consults with clients to assess their expectations, and asks questions related to pain or discomfort and to learn and/or update their medical histories as necessary and appropriate to the scope of treatment., • Performs therapeutic massage in a professional manner. Keeps up to date on new methodologies., • Occasionally communicates with the patient throughout the massage to ensure comfort with pressure levels and techniques being applied., • Always offers 5-Star client care/service ensuring a positive experience for the client., • Educates client and recommends appropriate retail product to purchase’, • Sets up massage table and treatment room including the changing of linens after each massage., • Maintains cleanliness and a sanitary environment., • Keeps license and liability insurance current., • This position may also be responsible for performing other duties as assigned, consistent with the role and operations needs of the organization Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Each massage therapist must be able to perform custom and prenatal massage. Education/Experience: * NYS Massage Therapist license, required * 2 years prior experience preferred. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Computer Skills: To perform this job successfully, an individual should have knowledge of word processing software, and spa software. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Physical Demands: A Massage Therapist may spend a prolonged amount of time standing, pushing, and pulling. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description The Brick Walk Café is a fast casual restaurant with a menu featuring snacks and lunches as well as healthier choices, all prepared fresh daily. The Brick Walk Café is also home to an ice cream sundae bar and coffee shop. The Brick Walk Café is open 11:30 to 8:00 p.m. during the summer season, located just off of Bestor Plaza with indoor and outdoor seating. About Your Compensation Compensation for this position is $10.70/hour plus tipped earnings. Employees who are scheduled to perform work in a non-tipped capacity for 20%+ or more of their shift, attend required events like orientation or training, or do not average minimum wage with their combined tipped income each week will be paid a minimum wage of $16.00/hour. About Your Work Day • Sets up, tears down, and stocks items and other necessary supplies throughout the shift and at end of shift., • Prepares drinks to order for guests using methods to specified recipes and standards., • Maintain cleanliness and complies with food sanitation requirements by properly handling food and ensuring correct storage., • Be able to work in a fast-paced environment while handling multiple orders and tasks at the same time., • Maintain professionalism while working in a fast-paced environment at all times., • Able to work in a team environment and maintain a positive attitude., • Cleans and sanitizes food surfaces, NCO (Neat, Clean and Orderly) throughout the shift and at the end of the shift., • Performs inventory checks throughout the shift and at end of shift, communicating with Supervisor and Manager specific needs., • Receive and process customers payments. Chautauqua Institution’s Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August. About Your Schedule Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement. While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position: Typically work a six or eight-hour shift with a start time that varies between 5am to 5pm. About Living on the Grounds No employer-provided housing is available for this position, including onsite and off-grounds options. Applicants should plan to secure independent housing or reside within a commutable distance. About Chautauqua Institution Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. Discovering Your Chautauqua Experience There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater. Our Commitment to IDEA Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA. Joining Our Talent Community Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.

Job DescriptionSalary: No experience: $75,000; 30 years experience: $111,100 POSITION DESCRIPTION The Jamestown office of LawNY seeks to fill an immediate opening for a full time Staff Attorney in its Housing Unit. The Staff Attorney will provide direct legal representation, primarily in eviction defense cases in Chautauqua with additional town and village coverage in Cattaraugus County.The candidate must have the caring, patience, and emotional maturity to help people with low-income overcome crisis situations. Staff Attorneys at LawNY provide comprehensive legal services to eligible clients and the ideal candidate should have a strong understanding of how civil legal issues affecting communities with low-income intersect with social and economic justice. QUALIFICATIONSThese are the basic requirements for the position. • Admitted to practice and in good standing in New York State., • Demonstrated commitment of service to people with low-income., • Excellent oral and written communication skills COMPENSATION PACKAGE The beginning salary for a Staff Attorney at LawNY with no experience is $75,000 and the salary for a Staff Attorney with thirty years of experience is $111,100. Salary will be based on experience. LawNY is a qualifying employer for the Public Service Loan Forgiveness program(PSLF). LawNY provides an excellent package of fringe benefits including: • 94% Employer paid Medical Premium with 100% Employer paid in-network deductible, • 100% Employer paid Dental Insurance, • 100% Employer paid Life Insurance, • 100% Employer paid Enhanced Short-term Disability, • 100% Employer paid Long-term Disability, • Vision Insurance, • 20 Paid Vacation days per year, • 12 Sick days per year, • 5 Personal days per year, • 13.5 Holidays plus 2 floating Holidays per year, • 35-Hour Work Week, • Hybrid Work Schedule (new staff are able to work from home up to 3 days per week. After 6 months, this increases to 5 days per week with Manager approval, as workload permits) RESPONSIBILITIES These are the most significant responsibilities and primary functions of the position. • Maintain a full-time caseload representing eligible clients served by our Eviction Prevention Unit., • Develop and maintain specialized knowledge in housing matters, particularly: landlord-tenant, subsidized housing, and government benefits., • Provide legal services to low income clients and client groups regarding these matters including advice, negotiation, litigation and administrative advocacy., • Interact respectfully with clients from a wide range of backgrounds, with an awareness of the importance of cultural competence and humility., • Collaborate with other LawNY advocates, human services providers, non-profit organizations and community groups as well as the courts, administrative tribunals and the private bar to address legal problems within our community, including providing community legal education., • Contribute to a safe and healthy work environment for fellow employees., • Cooperate in all grant reporting requirements, program reporting, timekeeping, file maintenance, case closing and compliance review., • Maintain a high level of professional competence through attendance of training sessions, seminars and conferences and individual efforts to keep abreast of current developments in the area of poverty law and the application of an equity lens to client service. ADDITIONAL TRAITS AND SKILLSThese are the traits, attributes, attitudes, and skills that speak to the candidates ability to succeed in the position. While no one candidate will possess all of the qualities listed, the ideal candidate will have many of these qualities. • Litigation and advocacy experience in state and/or federal court and/or administrative forums within at least one related area of poverty law, especially landlord-tenant, foreclosure, bankruptcy, homelessness prevention, fair housing, and/or government benefits., • Experience working with individuals and communities facing barriers to accessing resources, opportunities, services or justice., • Applies understanding of bias and systemic inequities related to socio-economic status, race, color, ethnicity, sex, gender, sexual orientation, age, religion, disability, genetic information, national origin, familial status, and language, to improve client access, engagement and outcomes., • Strong interpersonal and communication skills, including a commitment to trauma-informed and culturally responsive services., • True fluency in a language other than English that is spoken by our clients. ORGANIZATION INFORMATION Legal Assistance of Western New York, Inc. (LawNY) is a not-for-profit law firm that provides free civil legal services to clients with low-income in a 14 county area of Western New York, the Finger Lakes, and the Southern Tier. LawNY has seven fully staffed field offices in Bath, Elmira, Geneva, Ithaca, Jamestown, Olean and Rochester, satellite offices in Lakeville and Lyons, and a business office in Rochester. LawNY has been providing high quality legal representation for 54 years, and today has over 180 employees, including attorneys, paralegals, and a legal support team who work closely across areas of specialization to bring a holistic approach to addressing legal issues affecting our clients and community. APPLICATION PROCESS To review our full application process and tips for your application and interview, see here. To apply, submit your cover letter, resume, and three professional references through LawNYs BambooHR platform found here: When outlining work experience on a resume, candidates are requested to label each position as full-time or part-time and describe unpaid volunteer/internships as such. The application for this position is open until filled. To promote social justice and achieve our mission, LawNY is committed to supporting our diverse staff and creating an inclusive and respectful workplace. In your cover letter, please also include an explanation of how you think that your background and experience has prepared you to contribute to our mission, vision and values at LawNY. We are committed to creating an inclusive and accessible work environment. If you require any accommodations to support you in your role - whether for your interview, onboarding, or your day-to-day work, please let us know by sending an email to:. Any information shared will remain confidential and only be used to ensure the appropriate support is in place before your first day. As part of your employment, LawNY will provide the necessary hardware to support your role. Questions? Contact Michelle Grillone LawNY is an Equal Opportunity Employer and is committed to supporting a diverse and inclusive workforce. We welcome applicants of all backgrounds, identities and lived experiences, and will consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or veteran status, or any other characteristic protected by federal, state, or local laws. If you meet the basic qualifications of the role, we encourage you to apply! This position is considered Exempt pursuant to the Fair Labor Standards Act.

Job DescriptionSalary: 3 years of experience: $85,000; 30 years of experience: $116,600 POSITION DESCRIPTION The Ithaca office of LawNY seeks to fill an opening for a Supervising Attorney in our General Law Unit. The Attorney will provide direct legal representation to claimants appealing denials of Supplemental Security Income (SSI) and Social Security Disability (SSDI) claims. This work will include administrative appeals within the Social Security Administration appeals process, as well as litigation in federal court. In addition, the Attorney will supervise up to five staff members, consisting of Staff Attorneys and Paralegals who are providing direct representation to clients on government benefits issues (SSI/SSDI, unemployment insurance, public assistance and SNAP), elder law, and education law. We encourage applicants with a wide range of substantive legal experience to apply. We expect those who fill this position will grow and adapt their practice to the needs of the community and the organization, and place an emphasis on supervision skills and the ability to practice in multiple forums. The candidate must have the caring, patience, and emotional maturity to help people with low income overcome crisis situations. QUALIFICATIONS These are the basic requirements for the position. • Admitted to practice and in good standing in New York State., • Three (3) years experience providing legal services as a licensed attorney., • Demonstrated commitment of service to people with low-income. COMPENSATION PACKAGE The beginning salary for a Supervising Attorney at LawNY with 3 years of experience is $85,000 and the salary for a Supervising Attorney with 30 years of experience is $116,600. Salary will be based on experience. LawNY is a qualifying employer for the Public Service Loan Forgiveness program(PSLF). LawNY provides an excellent package of fringe benefits including: • 94% Employer paid Medical Premium with 100% Employer paid in-network deductible, • 100% Employer paid Dental Insurance, • 100% Employer paid Life Insurance, • 100% Employer paid Enhanced Short-term Disability, • 100% Employer paid Long-term Disability, • Vision Insurance, • 20 Paid Vacation days per year, • 12 Sick days per year, • 5 Personal days per year, • 13.5 Holidays plus 2 floating Holidays per year, • 35-Hour Work Week, • Hybrid Work Schedule (new staff are able to work from home up to 3 days per week. After 6 months, this increases to 5 days per week with Manager approval, as workload permits) RESPONSIBILITIES These are the most significant responsibilities and primary functions of the position. • Provide respectful culturally competent legal services to clients with low income and client groups including advice, negotiation, litigation and administrative advocacy., • Manage multiple tasks and deadlines while supervising caseload of supervisees and coordinate the periodic review of the cases., • Develop and maintain specialized knowledge of administrative law and federal court practice as it relates to claims for SSI and SSDI benefits., • Identify leadership development and mentoring opportunities for supervisees and train less-experienced attorneys, paralegals and/or other staff in their pursuit of career advancement., • Create and maintain a safe and healthy work environment for supervisees., • Build relationships and collaborate with human services providers, non-profit organizations, community groups, and impacted community members as well as the courts, administrative tribunals, and the private bar to address legal problems within our community., • Take responsibility for proper grant management requirements, program reporting, timekeeping, file maintenance, case closing, and compliance review., • Maintain a high level of professional competence through attendance of training sessions, seminars and conferences and individual efforts to keep abreast of current developments in the area of poverty law and the application of an equity lens to client service. APPLICATION PROCESS To review our full application process and tips for your application and interview, see here. To apply, submit your cover letter, resume, and three professional references through LawNYs BambooHR platform found here: When outlining work experience on a resume, candidates are requested to label each position as full-time or part-time and describe unpaid volunteer/internships as such. The application for this position is open until filled. To promote social justice and achieve our mission, LawNY is committed to supporting our diverse staff and creating an inclusive and respectful workplace. In your cover letter, please also include an explanation of how you think that your background and experience has prepared you to contribute to our mission, vision and values at LawNY. We are committed to creating an inclusive and accessible work environment. If you require any accommodations to support you in your role - whether for your interview, onboarding, or your day-to-day work, please let us know by sending an email to:. Any information shared will remain confidential and only be used to ensure the appropriate support is in place before your first day. As part of your employment, LawNY will provide the necessary hardware to support your role. Questions? Contact Michelle Grillone at LawNY is an Equal Opportunity Employer and is committed to supporting a diverse and inclusive workforce. We welcome applicants of all backgrounds, identities and lived experiences, and will consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or veteran status, or any other characteristic protected by federal, state, or local laws. If you meet the basic qualifications of the role, we encourage you to apply! This position is considered Exempt pursuant to the Fair Labor Standards Act.

Job DescriptionSalary: No experience: $75,000; 30 years experience: $111,100 POSITION DESCRIPTION The Ithaca office of LawNY seeks to fill an immediate opening for a full time Staff Attorney in its Housing Unit. The Staff Attorney will provide direct legal representation, primarily in eviction defense cases in Tompkins County.The candidate must have the caring, patience, and emotional maturity to help people with low-income overcome crisis situations. Staff Attorneys at LawNY provide comprehensive legal services to eligible clients and the ideal candidate should have a strong understanding of how civil legal issues affecting communities with low-income intersect with social and economic justice. QUALIFICATIONSThese are the basic requirements for the position. • Admitted to practice and in good standing in New York State., • Demonstrated commitment of service to people with low-income., • Excellent oral and written communication skills COMPENSATION PACKAGE The beginning salary for a Staff Attorney at LawNY with no experience is $75,000 and the salary for a Staff Attorney with thirty years of experience is $111,100. Salary will be based on experience. LawNY is a qualifying employer for the Public Service Loan Forgiveness program(PSLF). LawNY provides an excellent package of fringe benefits including: • 94% Employer paid Medical Premium with 100% Employer paid in-network deductible, • 100% Employer paid Dental Insurance, • 100% Employer paid Life Insurance, • 100% Employer paid Enhanced Short-term Disability, • 100% Employer paid Long-term Disability, • Vision Insurance, • 20 Paid Vacation days per year, • 12 Sick days per year, • 5 Personal days per year, • 13.5 Holidays plus 2 floating Holidays per year, • 35-Hour Work Week, • Hybrid Work Schedule (new staff are able to work from home up to 3 days per week. After 6 months, this increases to 5 days per week with Manager approval, as workload permits) RESPONSIBILITIES These are the most significant responsibilities and primary functions of the position. • Maintain a full-time caseload representing eligible clients served by our Eviction Prevention Unit., • Develop and maintain specialized knowledge in housing matters, particularly: landlord-tenant, subsidized housing, and government benefits., • Provide legal services to low income clients and client groups regarding these matters including advice, negotiation, litigation and administrative advocacy., • Interact respectfully with clients from a wide range of backgrounds, with an awareness of the importance of cultural competence and humility., • Collaborate with other LawNY advocates, human services providers, non-profit organizations and community groups as well as the courts, administrative tribunals and the private bar to address legal problems within our community, including providing community legal education., • Contribute to a safe and healthy work environment for fellow employees., • Cooperate in all grant reporting requirements, program reporting, timekeeping, file maintenance, case closing and compliance review., • Maintain a high level of professional competence through attendance of training sessions, seminars and conferences and individual efforts to keep abreast of current developments in the area of poverty law and the application of an equity lens to client service. ADDITIONAL TRAITS AND SKILLSThese are the traits, attributes, attitudes, and skills that speak to the candidates ability to succeed in the position. While no one candidate will possess all of the qualities listed, the ideal candidate will have many of these qualities. • Litigation and advocacy experience in state and/or federal court and/or administrative forums within at least one related area of poverty law, especially landlord-tenant, foreclosure, bankruptcy, homelessness prevention, fair housing, and/or government benefits., • Experience working with individuals and communities facing barriers to accessing resources, opportunities, services or justice., • Applies understanding of bias and systemic inequities related to socio-economic status, race, color, ethnicity, sex, gender, sexual orientation, age, religion, disability, genetic information, national origin, familial status, and language, to improve client access, engagement and outcomes., • Strong interpersonal and communication skills, including a commitment to trauma-informed and culturally responsive services., • True fluency in a language other than English that is spoken by our clients. ORGANIZATION INFORMATION Legal Assistance of Western New York, Inc. (LawNY) is a not-for-profit law firm that provides free civil legal services to clients with low-income in a 14 county area of Western New York, the Finger Lakes, and the Southern Tier. LawNY has seven fully staffed field offices in Bath, Elmira, Geneva, Ithaca, Jamestown, Olean and Rochester, satellite offices in Lakeville and Lyons, and a business office in Rochester. LawNY has been providing high quality legal representation for 54 years, and today has over 180 employees, including attorneys, paralegals, and a legal support team who work closely across areas of specialization to bring a holistic approach to addressing legal issues affecting our clients and community. APPLICATION PROCESS To review our full application process and tips for your application and interview, see here. To apply, submit your cover letter, resume, and three professional references through LawNYs BambooHR platform found here: When outlining work experience on a resume, candidates are requested to label each position as full-time or part-time and describe unpaid volunteer/internships as such. The application for this position is open until filled. To promote social justice and achieve our mission, LawNY is committed to supporting our diverse staff and creating an inclusive and respectful workplace. In your cover letter, please also include an explanation of how you think that your background and experience has prepared you to contribute to our mission, vision and values at LawNY. We are committed to creating an inclusive and accessible work environment. If you require any accommodations to support you in your role - whether for your interview, onboarding, or your day-to-day work, please let us know by sending an email to:. Any information shared will remain confidential and only be used to ensure the appropriate support is in place before your first day. As part of your employment, LawNY will provide the necessary hardware to support your role. Questions? Contact Michelle Grillone LawNY is an Equal Opportunity Employer and is committed to supporting a diverse and inclusive workforce. We welcome applicants of all backgrounds, identities and lived experiences, and will consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or veteran status, or any other characteristic protected by federal, state, or local laws. If you meet the basic qualifications of the role, we encourage you to apply! This position is considered Exempt pursuant to the Fair Labor Standards Act.

Job Description Empire Merchants North is the premier wine and spirits distributor in Upstate New York with roots going back to the end of Prohibition. With more than 600 dedicated employees and state-of-the-art facilities, Empire Merchants North has become synonymous with both service and quality and has earned the loyalty of more than 9,000 area restaurants, bars, hotels, nightclubs, and retail outlets. Empire Merchants North acts as a marketing agent for the brands that we represent and is proud to employ the most knowledgeable and well-equipped sales force in Upstate New York. We are seeking a high energy, motivated Sales Representative - Wine and Spirits, Imperial Division / Primarily Utica area - Oneida, Herkimer, and Franklin Counties JOB DESCRIPTION - SALES REPRESENTATIVE Our Sales Representatives maximize the sales of supplier brands to the trade and consumer through effective territory planning, selling, merchandising, and communication that permits achievement of company and supplier objectives. RESPONSIBILITIES PLANNING AND PREPARATION A Sales Representative is required to plan times and activities to ensure achievement of company and supplier, volume, distribution, and merchandising objectives within the assigned territory by: I. Calling on accounts daily, by following an established and efficient route which ensures assigned accounts are visited and serviced in compliance with company frequency standards; keeping route sheets up to date; and developing positive customer relations with owners, managers, and all other account employees. 2. Analyzing the total territory and each account to determine the priority selling and merchandising opportunities. 3. Preparing and presenting professional sales presentations to the retailers that are tailored to current supplier programs and the needs of the customer. 4. Interact with ADS’, Supplier Representatives, and Promotional Agency Representatives to achieve said objectives. 5. Preplans are subject to change and review by management for coaching and counseling opportunities. SELLING A Sales Representative is required to deliver effective sales presentations that achieve company and supplier objectives as a result of: 1. Mandatory attendance at Company and/or Supplier sponsored training, i.e., training classes, wine education classes, etc., 2. Keeping up to date on company and competitive brand pricing, and all other pertinent information which includes knowing the features and benefits of supplier products and programs compared to competition., 3. Follow the principles of our Sales Skills and Fundamentals Training (Prepare, Present Effectively, and Activate your business)., 4. Presenting the portfolio and current programs you are responsible for in each account to increase salesperson's sales and generate maximum revenue and case volume., 5. Maintain and effectively use the monthly pitch or program book, tasting notes, sell sheets, and information from suppliers either in print or electronically., 6. Off Premise: • Obtaining the appropriate off-premise distribution of supplier brands, types, and sizes as directed by management, by communicating to all owners, managers, clerks, stock persons and anyone concerned with the sale of products. Obtain maximum sell-through by conducting staff trainings, achieving supplier shelf standards, adjacencies, facings, cold box presence, etc., • Gaining feature price, promotion, and display merchandising support from off-premise accounts by using sales trends, retailer inventory, and special activities (holidays, advertising, merchandising, displays, seasonal etc.). 7. On Premise: • Obtaining the appropriate on-premise distribution of supplier brands, type and sizes as directed by management by communicating to all owners, managers, beverage managers, bartender(s), wait staff, key kitchen personnel and all concerned with the sale of products to maximize business., • Gaining wine list presence, internal servicing skills, execution of wines-by-the-glass and features, conducting wait-staff trainings, gaining back bar distribution, and proper merchandising of the back bar. Obtain distribution support from on-premise accounts by using sales trends, retailer inventory and special activities (holidays, advertising, merchandising, displays and seasonal activities, etc.)., • Requesting permanent P.O.S. materials for accounts to ensure brand visibility and account dominance (e.g., bar rails, napkin holders, table tents). SUPPLIER/SUPERVISORY INTERACTION A Sales Representative is required to be familiar with all suppliers and their brands to ensure positive consumer reaction by: 1. Work with supplier representatives with 48-hour notice and/or company managers with 24 notice and booked during business days (Monday-Friday). These are supplier and/or supervisory accompanied workdays and are designed to train and teach the salesperson advanced selling skills and methods to assure their usage is being practiced and correctly presented., 2. Knowing their account needs and opportunities for each supplier work-with., 3. Represent our products, our company and our suppliers in a positive way while always maintaining a professional relationship with every supplier. This includes following up with accounts after a supplier work-with regarding any commitments made to those brands., 4. Sales representatives have the discretion on a work with to ride in their own car or with someone else. MERCHANDISING A Sales Representative is required to secure in all accounts, the effective presentation to the consumer, of all brands represented, in accordance with company and/or supplier merchandising standards by: I. Installing point-of-sale material within accounts. Coordinating with merchandisers to enhance our position on the floor, shelf, window, counter, and cold box. 2. Suggesting shelf/cold box resets that achieve supplier and company standards 3. Working towards ensuring proper rotation of our products in accordance with State and Federal law to sustain sales. 4. Keeping accounts merchandised by organizing and voluntarily conducting in-store consumer wine and spirit tasting(s) on a rotating account basis. 5. Keeping current on which items are in stock and which items are out of stock for brands in our inventory and notify/inform accounts accordingly. 6. The sales representative will use any materials supplied by the Company and be responsible for said materials. RECORD KEEPING AND COMMUNICATION A Sales Representative is required to maintain territory and account records in accordance with company policy and provide information and reports as directed, by: 1. Being proficient in all electronic tools e.g., Diver and Liquid, with proper training., 2. Having available a defined agenda for all supplier work-withs., 3. Keeping management informed daily, on all aspects of their territory, which includes turning in accurate recaps in a timely manner., 4. The company reserves the right to add and/or delete forms and/or reports at its discretion to meet business needs., 5. Following standard company policies and procedures, 6. Submitting sales reports and performance goals to salesperson's manager as requested, i.e., POS, product, pre-sells, surveys, and performance results against goals, etc., 7. Collection of wine lists, cocktail lists and cordial lists in all accounts requested by management., 8. Maintaining adequate, well-organized inventories of P.O.S., sales tools, supplies and merchandising materials needed to support territory activities., 9. Attend and actively participate in sales meetings as directed by management in accordance with Collective Bargaining Agreement., 10. Maintaining professional relationship with all suppliers. Making proper use of supplier time during work-withs and reacting appropriately to all supplier work-withs. NEW ACCOUNTS A Sales Representative is required for all new accounts: I. To obtain and submit to the company's credit manager a signed and notarized credit application from the account at least 72 hours prior to submitting an opening order. 2. Determine with Field Sales Manager the account classification 3. Obtain levels of distribution for on and/or off premises account per division standards 4. Obtain sales tax certificate. MISCELLANEOUS A Sales Representative acknowledges and/or is required that: I. All reports, and surveys submitted must be accurate. There shall be no falsification of any report or survey. 2. To assure accuracy, understanding, delivery and receipt of all the Company's forms, including but not in limitation, review with commentaries, and field evaluations/work withs, are always to be dated and signed by the Company, and the Sales Representative will be entitled to add in writing their commentary with specificity if they disagree with any review or field evaluation at the time, they receive them. a. Sales Representative must know, understand, and adhere to all federal, state. local laws, rules, and regulations. 3. The failure (i) to meet the requirements of the job description; or (ii) to sign the company's forms will result in progressive disciplinary action, up to and including dismissal. COMPENSATION & BENEFITS Empire Merchants North offers a competitive compensation package including: • Commission-based / paid weekly. Eligible for sales incentives., • Paid Holidays. Health and Welfare Plan (medical, dental, vision, disability coverage, life insurance via Union benefits), 401K plan, PTO, vacation accrual, Flexible Spending Account, industry certifications (WSET), and more. QUALIFICATIONS • A clean, valid New York State Driver’s License is required., • Ability to obtain and hold a valid NYS Solicitor’s Permit, • Bachelor’s degree is preferred, • Minimum one (1) year of experience in the food/beverage industry is required; adult beverage experience preferred, • Maintains a safe and clean working environment by complying with procedures, rules and regulations. Applicants only, No Recruiters please. Empire Merchants North is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Empire Merchants North will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at 800-724-3960. Know Your Rights

Job DescriptionDescription: JOB OVERVIEW The Counter Staff provides customers with an exceptional experience by implementing Milk Bar’s standards of service, product quality, and cleanliness. They live our mission in every customer interaction. JOB RESPONSIBILITIES • Maintain comprehensive knowledge of Milk Bar’s menu and products, including seasonal offerings, and leverage this expertise to suggest pairings, bundles, and upsell opportunities., • Collaborate with team members to ensure seamless shift operations, foster a positive work culture, and consistently uphold Milk Bar’s service standards and brand identity, • Fully understand and exhibit the Milk Bar ethos, embody our core values, inspire celebration, and create real magic. Serve as a brand ambassador both internally and externally., • Address guest inquiries, concerns, or complaints professionally and promptly, escalating to a manager when necessary to ensure guest satisfaction, • Responsible for preparing the most delicious Milk Bar products while performing daily product audits to ensure consistent taste and quality., • Adhere to the time and attendance policy by arriving on time, ready to work, and completing scheduled shifts in their entirety, • Routinely stocks merchandise, ensures shelves and displays are fully stocked and visually appealing, rotates products to maintain freshness, and follows inventory management procedures to minimize waste and ensure availability of all items., • Performs other duties as assigned by Manager, SIC, or Key Holder, • Constantly communicate with other co-workers, and other departments of Milk Bar via phone and emails in particular., • Comply with DOH regulations and Milk Bar GMP standards when performing cleaning tasks, preparing food and beverages, and working behind the counter. Follow company dress code and hygiene practices and standards., • Operate a touchscreen POS to process transactions with precision, ensuring all sales, refunds, and discounts are accurately recorded., • Effectively communicate menu offerings and company information to guests both in person and over the phone., • Troubleshoot any and all product and equipment issues that occur., • Manage time efficiently during shifts by actively referencing and utilizing all provided checklists, including opening, closing, and task-specific checklists, as well as addressing prompts from previous shifts to ensure smooth operations and task completion., • Work closely with the Bakery team members, giving constructive feedback to the team, and always thinking about improvements. Requirements: • 1-2 years of experience in a customer-facing role, preferably in the food or hospitality industry., • Exceptional interpersonal and communication skills with the ability to create a welcoming and inclusive environment for guests and team members., • Strong attention to detail and ability to follow established procedures, including food safety, cash handling, and time management., • Passion for food, desserts, and coffee, with a willingness to learn and share product knowledge., • Ability to multitask in a fast-paced environment while maintaining a positive attitude and high standards of service., • Proactive problem-solving skills and the ability to handle guest inquiries or concerns professionally., • Physically able to stand for extended periods, perform repetitive tasks, and safely lift up to 25 lbs., • Regular in-person attendance is an essential function and requirement of this position.