Business Office Coordinator
5 days ago
Santa Ana
Job Description SAVING OUR WORLD ONE PACKAGE AT A TIME EPE is a Total Packaging Solutions Company and the industry leader in providing environmentally advanced packaging designs and JIT manufacturing support to companies worldwide. With more than 70 manufacturing and design centers located around the world, and over 2400 employees worldwide, EPE can provide real-time packaging solutions and value-added services for every product’s requirements. We are committed to providing innovative and sustainable packaging solutions to our customers at the lowest possible cost and least environmental impact. What we are looking for: We are looking for a motivated and detail-oriented Business Office Coordinator who will be responsible for ensuring the smooth operation of the office by coordinating administrative, clerical, and operational tasks. This role serves as a central point of contact for internal teams, clients, and vendors, and supports management in maintaining efficient procedures and workflow. This role combines operations, supply chain, and e-commerce management to ensure smooth site operations, accurate order processing, and effective online sales presence. The ideal candidate is detail-oriented, organized, and capable of managing multiple tasks across production, sales, and digital channels What you will do: • Manage the site’s sales order email inbox and take ownership of purchase order requests., • Process customer purchase orders, determine raw material availability to satisfy the order, and purchase additional raw material from approved vendors if necessary., • Control the approved budget when ordering raw material, office, and plant supplies., • Review internal sale quotations for pricing and volume against purchase orders to ensure accuracy communicating effectively with the customer any discrepancies., • Determine consumables and plant supplies according to production needs., • Create configurations and customizations of NetSuite to meet the business needs., • Create work orders in collaboration with the Plant manager driving production schedules to meet on time deliveries., • Assist in entering invoices into the accounting system and email invoices to customers., • Manage product listings on Amazon Seller Central, Etsy, Walmart Seller Portal, eBay, Staples, and company website., • Create and update A+ Content (Enhanced Brand Content), product titles, descriptions, and keywords., • Design and optimize product images, infographics, and marketing materials using Canva., • Utilize AI tools for product optimization, keyword research, and creative tasks., • Ensure product information, pricing, and inventory are accurate across all channels., • Create new items, listings, ensuring accurate setup of SKUs, descriptions, pricing, and categories., • Maintain product records and assist in product lifecycle management., • Work with the product development team to manage products in development, tracking progress, samples, and launch readiness., • Monitor and synchronize inventory levels across all sales channels and NetSuite., • Process and enter orders in NetSuite, ensuring accuracy and tracking fulfillment., • Coordinate shipments, returns, and replacements with fulfillment centers or warehouses., • Handle customer inquiries promptly and maintain a high level of professionalism., • Create and manage customer quotes using quote form., • Review and maintain accurate product COGS and profit margins., • Support management with price list updates and margin analysis., • Conduct competitive pricing research across Amazon, Etsy, and Walmart., • Provide regular performance reports and insights to guide pricing and marketing strategy., • Organize and maintain product image libraries., • Assist in creating visual assets for A+ content, listings, and promotional materials., • Provide general office support with a variety of clerical activities and related tasks., • 2+ years of office administration experience in a manufacturing environment preferred, • 2+ years’ experience managing ecommerce marketplaces (Amazon, Etsy, Walmart, Shopify, etc.)., • Hands-on experience with NetSuite ERP — including item creation and order management., • Strong Excel skills including the ability to calculate quotes, • Knowledge of Amazon Seller Central operations and policies., • Strong skills in Canva and comfort with AI tools (e.g., ChatGPT, Gemini, etc.)., • Understanding of product costing, margins, and competitive analysis., • Excellent organization, time management, and communication skills., • Basic photography and photo editing skills are preferred., • Proficient with Microsoft Excel or Google Sheets. Familiarity with FBA (Fulfillment by Amazon) or other third-party logistics workflows., • Experience in product development, packaging, or supplier communication., • Creative eye for photography and visual merchandising.