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Job Description Location: This position will be working remotely on Mondays, Wednesdays, and Fridays and will be working in person at our Headquarters location in North Austin on Tuesdays and Thursdays. Schedule: Flexible availability to work an 8-hour shift during the business hours between 8:00am-6:00pm Monday through Friday and rotating Saturdays 9:00am-2:00pm to meet contact center scheduling needs. On the Contact Center team, you can expect competitive pay including a comprehensive and generous benefits and PTO package. In addition, you'll be provided with ongoing training and career growth opportunities. Our team is located at our HQ building in North Austin by the 183/Oak Knoll exit (Riata Trace) and offers amenities such as a fitness center, yoga room, free breakfast or lunch on Thursdays (e.g. FOOD TRUCKS!!), outdoor dining area and café with a micro market. This is a great opportunity for someone in early career, looking for a new opportunity in customer service, or an experienced customer service professional. We are looking for candidates who are committed to providing that exceptional customer service experience to our members at UHCU! In this position, you will be answering an average of 60-100 incoming calls daily, averaging a 3-5-minute talk time as well as answering member's questions via email and chat. You will provide superior customer service to our members regarding UHCU products and services. This position requires a high level of professionalism, organization, and attention to detail. You will be responsible for delivering the right solutions, including additional Credit Union products and services, to meet members' financial needs and exceed their expectations. In this role with UHCU you will get to: • Problem solve by helping members with account questions and concerns in queues., • Perform account maintenance or updates., • Use multiple systems to process a member's request., • Become a financial coach to our members by giving them guidance on the best products and services for them., • Help our members grow financially., • Be a team player and collaborate with peers and leaders to make member services better., • Complete research and resolve discrepancies as needed. Forward more complex issues or requests to Senior Contact Center Specialists as appropriate., • Maintain a high level of accuracy with minimal errors or outages., • Adhere to Contact Center Identification (ID) Verification Guidelines in order to protect our members and the Credit Union., • Excellent listening ability and strong verbal communication skills., • Ability to multitask in a fast-paced and changing team environment., • Passion for providing outstanding service by empathizing with our members., • Strong attention to detail, with a focus on accuracy and quality of work., • High school diploma or GED equivalent required., • Minimum 1-3 years of recent customer service, call center, account resolution or related experience required. Financial services and banking experience strongly preferred., • Demonstrated experience processing detailed information in an accurate and thorough manner., • Manage workflow through various customer service channels including phone queues, email, and chat functions., • Demonstrated experience and ability to work with a wide variety of internal and external clients providing effective interpersonal communication and team skills. The Credit Union was established in 1957 as an Austin-based credit union, and over 65 years later we continue to serve communities in Central Texas, Austin and Tyler communities, as well as those that live in the rest of Texas through TXCC membership. Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1.5 billion in assets, more than 77,000 members, 10 branch locations, and approximately 260 employees. We are a full-service financial institution whose vision is "To be your primary financial institution." Being part of our credit union means being part of our community. UHCU Offers: • Competitive Benefits Package, • 401(k) options (Pre-Tax or Roth), • Generous paid time off (PTO), • Tuition Reimbursement Program

Job DescriptionBenefits/Perks • Competitive Compensation, • Paid Time Off Responsibilities • Receive inbound calls and place outbound calls, • Identify the reason for the customers call, collect relevant information and provide solutions, • Refer to premade scripts for a variety of customer service topics, • Upsell products and services when appropriate, • Use best practices in customer service techniques to develop rapport and build relationships with customers, • Document all customer interactions, • High school diploma/GED, • Previous experience as a Call Center Representative or in a similar role is preferred, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Familiarity with Customer Relationship Management (CRM) programs, • Ability to work well under pressure, • Highly organized with the ability to prioritize projects and manage time effectively

Job Description Position: Call Center Agent Worksite: Austin, TX 78727 Duration: 10+ months Tentative Start date: November 3rd, 2025 – Client is expecting 100% attendance for the first 90 days Pay rate: $20/hour on W2 Shift: Monday – Friday (Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days) Job Description: Offering Description: Health Process Description: Provider Network Responsibilities: • This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions., • Assists with problem resolution, as needed., • Responds to phone inquiries in a prompt, courteous and concise manner., • Documents all encounter in clear and concise online logs., • Transfers callers to other Call Center units as needed., • Meets individual performance standards., • Performs other duties as may be assigned by management., • Attains and maintains strict required attendance and performance metrics. Skills Description: • Resumes must specifically state a recent minimum of six months contact center/call center experience in a verifiable high volume call center. Would be nice to have skills: • Microsoft Office experience ., • Effective at multi-tasking.Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Job Description We are looking for a number of Customer Centre Representatives. You will be working for an industry leader in the BPO space and helping their clients. We are expecting a large number of applicants, so please be patient with us, and will revert as soon as we can. Requirements As part of the day-to-day operations, the associates will be expected to perform the following: • Manage customer accounts for their end-to-end service activation., • Informing customers about the process scheduling of appointments and service activation, • Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer, • Engage customers by utilizing effective questioning techniques to identify issues, • Time management and the ability to prioritize workloads to meet targets, • Meet all productivity and quality performance measures related to the role To be successful you will have: • Proven experience working in a fast-paced call center or customer service environments, • Customer-centric and should be committed to improving customer experience., • Possess effective problem-solving skills and have the ability to deliver timely resolution., • Ability to work under pressure and handle difficult customers., • Ability to communicate effectively with customers, Field Technicians, and Personnel from other parts of the business., • Analytical and technical skills (e.g. database, telecommunication systems), technically appropriate communication skills, clear understanding of all processes/work instructions, and an understanding of network and products specific to the role About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at . Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Job Description Call Center Representative Worksite: Austin, TX, 78727 Duration: 6+ months with possible extension Pay Rate: $20.00/hour on W2 Start Date is 3rd November Job Description: Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days. This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounter in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics. Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Job DescriptionJob description A Snapshot of WFS Group: WFS Group is a fast paced, high performance sales agency that provides what is referred to as “done for you sales” services to our clients. Think of a lead generation based marketing agency…. But focused on sales 🤪Put simply, our clients outsource their sales department to us and we sell their services/packages to help them scale faster than ever before while changing as many people’s lives as possible. The main verticals we service are in the online, digital marketing based community with companies that have educational programs that teach high paying skill sets which is referred to as “alternative education.” We sell a range of transformative programs and packages including everything from business consulting programs, to programs that teach people how to invest in real estate, learn mergers and acquisitions and many many more. The world is changing and so is the education space with college application and admission rates down significantly. Bespoke alternative education is a multi billion dollar a year industry and growing, and you can be a part of the gold rush. We believe people’s dream lives are just on the other side of receiving the right information- we’re responsible for getting that to them. Competitive Comp Structure & Earning Potential! Selling Life Changing Products! Managing Top Performing Fully Remote Sales Teams! Position Overview: As an outsourced sales company, one of the main ways we differentiate ourselves is by positioning that we are not just “done for you sales” but rather “done for you sales operations.” The distinction is that while competitors just simply provide the sales talent, we bring a more comprehensive solution that includes sales management and all of our scaling systems. Needless to say, the Sales Director is a critical role in our sales management infrastructure, and in the overall solution we provide to our clients.. The way our management structure is designed is that each Sales Director oversees a few key accounts depending on the size, sales volume, and overall workload. This dynamic role varies in day to day responsibilities based on the specific demands of the assigned accounts and the critical areas of focus, but includes overseeing pipeline management, consistently conducting call reviews, evaluating rep performance, ensuring CRM data & reporting accuracy to make projections, identify training & rep development opportunities, and consistently suggesting operational improvements to maximize sales and find new levels of untapped potential for the prospective accounts. You SHOULD apply to this role if: * You have experience managing sales teams in the high ticket alternative education space (Required) * You have extensive experience working in lead generation based businesses * You are great at managing the qualitative side of sales (culture, training, rep development) AND quantitative side of sales (data, sales metrics, performance KPIs, and quotas) * You have extensive experience driving efficiency through tech stack & a process to minimize revenue leakage * You understand the importance of sales enablement & can help ideate & give input on sales material * You know how to lead and motivate high intensity sales teams * Sales tech and spreadsheets don't stress you out * You understand the importance of establishing a feedback loop with marketing * You’ve had challenges finding your current role exciting * You’re stuck in a mundane repeatable process working in a static environment * You believe in the power of data and use it to make informed decisions * You enjoy fast paced energetic environments * You LOVE learning new things & having fun at the same time You SHOULD NOT apply to this role if: * You are NOT an independent thinker * You don’t have real experience managing high ticket sales teams through data & forecasts * You haven’t managed a sales team with at least 5 or more sales reps * If you think it would be lame to help sales teams grow lightening fast * If you can’t learn CRM systems and manage through reports * You are absolutely clueless when it comes to understanding lead generation * You get frustrated easily instead of looking at challenges as a puzzle to solve * You are NOT teachable and do NOT seek personal development * You eat your pizza with ranch (may be flexible on this one) Major Roles & Responsibilities: * Evaluates lead flow ratios and rep capacity on a daily basis * Works closely with marketing teams on lead flow initiatives to ensure profitable return on ad spend for our accounts * Tracks and monitors sales reps’ pipelines to ensure best lead management practices * Consistently managing out of the CRM to find and prevent missed opportunities * Run all daily sales syncs * Create sales trainings for sales training center (STC) * Enforce adherence to sales process SOPs * Reviews and analyzes calls recordings and creates call reviews for training purposes * Helps strategize deals with sales reps to increase sales * Maintains projections and manages sales quotas * Track and evaluate sales rep performance to make data driven decisions * Exemplify the WFS core values & display rep spotlights * Review all end of day reports from sales reps * Attend all account status meetings * Study account offers/product knowledge (training center resident expert) * Communicate staffing needs based on capacity & performance * Assist the CSO & recruiting team in interviewing and hiring new sales reps * Onboarding, training, and ramping new sales reps * Identify sales enablement assets & process improvements * Work with the sales integrators on all data, reporting, & CRM accuracy * Communicate to sales integrator all tech related tasks * Takes complete revenue ownership Job Type: Full-time Pay: $120,000.00 - $250,000.00 per year Compensation package: * Bonus opportunities * Commission pay * Uncapped commission Schedule: * Monday to Friday Work Location: Remote Compensation Range: $120K - $250K

Job Description Customer Service Representative Worksite: Austin, TX, 78727 Duration: 6+ months with possible extension Pay Rate: $20.00/hour on W2 Start Date: 11/3 Onsite role Job Description: Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days. This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounter in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics. Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Job DescriptionJob description Sales Manager Job Description A Snapshot of WFS Group: WFS Group is a fast paced, high performance sales agency that provides what is referred to as “done for you sales” services to our clients. Think of a lead generation based marketing agency…. But focused on sales! Put simply, our clients outsource their sales department to us and we sell their services/packages to help them scale faster than ever before while changing as many people’s lives as possible. The main verticals we service are in the online, digital marketing based community with companies that have educational programs that teach high paying skill sets which is referred to as “alternative education.” We sell a range of transformative programs and packages including everything from business consulting programs, to programs that teach people how to invest in real estate, learn mergers and acquisitions and many many more. The world is changing and so is the education space with college application and admission rates down significantly. Bespoke alternative education is a multi billion dollar a year industry and growing, and you can be a part of the gold rush. We believe people’s dream lives are just on the other side of receiving the right information- we’re responsible for getting that to them. Competitive Comp Structure & Earning Potential! Selling Life Changing Products! Managing Top Performing Fully Remote Sales Teams! Position Overview: As an outsourced sales company, one of the main ways we differentiate ourselves is by positioning that we are not just “done for you sales” but rather “done for you sales operations.” The distinction is that while competitors just simply provide the sales talent, we bring a more comprehensive solution that includes sales management and all of our scaling systems. Needless to say, the Sales Manager is a critical role in our sales management infrastructure, and in the overall solution we provide to our clients.. The way our management structure is designed is that each Sales Manager oversees a few key accounts depending on the size, sales volume, and overall workload. This dynamic role varies in day to day responsibilities based on the specific demands of the assigned accounts and the critical areas of focus, but includes overseeing pipeline management, consistently conducting call reviews, evaluating rep performance, ensuring CRM data & reporting accuracy to make projections, identify training & rep development opportunities, and consistently suggesting operational improvements to maximize sales and find new levels of untapped potential for the prospective accounts. You SHOULD apply to this role if: * You have sales management experience managing large teams * You have extensive experience working in lead generation based businesses * You are great at managing the qualitative side of sales (culture, training, rep development) AND quantitative side of sales (data, sales metrics, performance KPIs, and quotas) * You have a bunch of experience driving efficiency through tech stack & process to minimize revenue leakage * You have experience managing sales teams in the high ticket alternative education space (huge plus) * You understand the importance of sales enablement & can help ideate & give input on sales material * You know how to lead and motivate high intensity sales teams * Sales tech and spreadsheets don't stress you out * You understand the importance of establishing a feedback loop with marketing * You’ve had challenges finding your current role exciting * You’re stuck in a mundane repeatable process working in a static environment * You believe in the power of data and use it to make informed decisions * You enjoy fast paced energetic environments * You LOVE learning new things & having fun at the same time You SHOULD NOT apply to this role if: * You are NOT an independent thinker * You don’t have real experience managing sales teams through data & forecasts * You haven’t managed a sales team with at least 5 or more sales reps * If you think it would be lame to help sales teams grow lightening fast * If you can’t learn CRM systems and manage through reports * You are absolutely clueless when it comes to understanding lead generation * You get frustrated easily instead of looking at challenges as a puzzle to solve * You are NOT teachable and do NOT seek personal development * You eat your pizza with ranch (may be flexible on this one) Major Roles & Responsibilities: * Evaluates lead flow ratios and rep capacity on a daily basis * Works closely with marketing teams on lead flow initiatives to ensure profitable return on ad spend for our accounts * Tracks and monitors sales reps’ pipelines to ensure best lead management practices * Consistently managing out of the CRM to find and prevent missed opportunities * Run all daily sales syncs * Create sales trainings for sales training center (STC) * Enforce adherence to sales process SOPs * Reviews and analyzes calls recordings and creates call reviews for training purposes * Helps strategize deals with sales reps to increase sales * Maintains projections and manages sales quotas * Track and evaluate sales rep performance to make data driven decisions * Exemplify the WFS core values & display rep spotlights * Review all end of day reports from sales reps * Attend all account status meetings * Study account offers/product knowledge (training center resident expert) * Communicate staffing needs based on capacity & performance * Assist the CSO & recruiting team in interviewing and hiring new sales reps * Onboarding, training, and ramping new sales reps * Identify sales enablement assets & process improvements * Work with the sales integrators on all data, reporting, & CRM accuracy * Communicate to sales integrator all tech related tasks * Takes complete revenue ownership Job Type: Full-time Pay: $100,000.00 - $175,000.00 per year Schedule: * Monday to Friday Work Location: Remote Compensation Range: $100K - $175K

Job Description Company Description Carlisle Travel Management, a Branch of Tzell Travel Group is a well-established Travel Management Company in the United States. The company has been in business since 1941 and has three divisions: Corporate, Incentive, and Leisure Travel. Carlisle Travel Management services clients from Fortune 500 Corporations, to Entertainment clientele to Celebrities to individual vacations. The company offers high-touch, personal service, and value to its customers. Role Description This is a contract, remote role for an Independent Travel Agent. The Independent Travel Agent will be responsible for making reservations and travel arrangements, providing exceptional customer service, and promoting and selling travel services to clients. Qualifications • Experience making reservations and travel arrangements, • Strong customer service skills, • Demonstrated ability to sell and promote travel services, • Excellent communication skills, both written and verbal, • Ability to work independently and remotely Our Services Our Experience Our Promise Whether you are looking for Corporate Travel Management, Employee Incentive Programs, or Leisure Travel Solutions, Carlisle Travel Management has the experience and expertise to get you to where you need to go. Our devotion to one-on-one personal service sets us apart from the other travel management companies, or their outsourced and out-of-touch call-center. Our customers have direct access to real, knowledgeable people who are more nimble, flexible and responsive to your needsOver 80 Years of Travel Excellence\r\nCarlisle Travel Management, a Branch of Tzell Travel Group is one of the oldest, most established Travel Management Companies in the United States. Carlisle Travel Management is made up of three divisions: Corporate Travel Management, Incentive Travel, and Leisure Travel, servicing clients from Fortune 500 Corporations, to Entertainment clientele to Celebrities to individual vacations. Since 1941, Carlisle Travel Management has offered unsurpassed professionalism, high-touch service, and value to our customers.\r\n\r\nOur Services\r\nOur Experience\r\nOur Promise\r\nWhether you are looking for Corporate Travel Management, Employee Incentive Programs, or Leisure Travel Solutions, Carlisle Travel Management has the experience and expertise to get you to where you need to go. Our devotion to one-on-one personal service sets us apart from the other travel management companies, or their outsourced and out-of-touch call-center. Our customers have direct access to real, knowledgeable people who are more nimble, flexible and responsive to your needs